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Fitzwilton Hotel ****
Bridge Street, Co.Waterford 		rooms from € 0!
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Average satisfaction rating out of 5
for this property among customers
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rating  4.2/5
based on 157 reviews
Customer comments are strictly limited to customers who have used bookassist to make a reservation at this property. The bookassist team only invites customers to submit their comments after they have completed their stay.

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From: Julie-Ann Keogh (Ireland)
Submitted on 26-May-2008 (English) 		Customer Rating: 5/5
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comments second time to stay in this hotel very modern. clean rooms and friendly staff. no complaints
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From: Danielle Kelly (Ireland)
Submitted on 12-May-2008 (English) 		Customer Rating: 5/5
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comments beautifully decorated, central, and great value for money
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From: "Hotel Guest, details on file." (Ireland)
Submitted on 9-May-2008 (English) 		Customer Rating: 4/5
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comments The Fitzwilton is conveniently located for Waterford town centre. The rooms were clean and spacious. Food in the restaurant for breakfast and dinner was good though nothing spectacular. Reception staff were friendly and helpful.
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From: Ciaran McMahon (Ireland)
Submitted on 8-May-2008 (English) 		Customer Rating: 5/5
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comments Very courteous & accomodating staff. And very comfortable rooms. Keep it up guys!
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From: Quan Zhou (Ireland)
Submitted on 5-May-2008 (English) 		Customer Rating: 5/5
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comments Great location, excellent room. What can I complain for less than 10 euro a night!
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From: dekker (Netherlands)
Submitted on 2-May-2008 (English) 		Customer Rating: 4/5
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comments Nice rooms, nice bar and restaurant. Good food. Good value for money. Only complaint is that our room wasn't cleaned very well.
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From: "Hotel Guest, details on file." (Ireland)
Submitted on 1-May-2008 (English) 		Customer Rating: 4/5
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comments very nice hotel would stay again and recommend to my colleagues
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From: Michelle Hollywood (Ireland)
Submitted on 27-Apr-2008 (English) 		Customer Rating: 5/5
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comments I was expecting an average hotel when I booked the Fitzwilton but when I got there I was very surprised by the place. It was a fabulous hotel, very nicely decorated, staff were very pleasant. I would definitely recommend it and have recommended it to a number of my friends.
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From: Yvonne Koyce (Ireland)
Submitted on 24-Apr-2008 (English) 		Customer Rating: 4/5
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comments The room was great, very clean and modern. The staff were also very helpful and polite.
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From: Clare Deasy (Ireland)
Submitted on 24-Apr-2008 (English) 		Customer Rating: 4/5
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comments The only reason this doesnt get a 5 is because there is no gym/pool. fantastic value, lovely rooms- didnt get breakfast as went room only but ate & drank in bar & normally I hate hotel bars- this was really lovely & relaxing with good food. Reception staff couldnt be more helpful!
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From: "Hotel Guest, details on file." (Ireland)
Submitted on 23-Apr-2008 (English) 		Customer Rating: 5/5
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comments high standard of cleanliness, rooms are a decent size, good value for money. I really enjoyed the breakfast.
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From: "Hotel Guest, details on file." (Ireland)
Submitted on 20-Apr-2008 (English) 		Customer Rating: 5/5
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comments very friendly staff, who were more then willing to help.
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From: "Hotel Guest, details on file." (Ireland)
Submitted on 19-Apr-2008 (English) 		Customer Rating: 4/5
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comments Free WiFi would be a wonderful addition.
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From: "Hotel Guest, details on file." (Ireland)
Submitted on 16-Apr-2008 (English) 		Customer Rating: 4/5
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comments reception staff were very welcoming, friendly and approachable, however service in the bar could be improved,meals took a while to come. also barmen could be a little friendlier
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From: SIMON DAVID (United Kingdom)
Submitted on 13-Apr-2008 (English) 		Customer Rating: 5/5
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comments excellent hotel, very pleasant staff.
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From: Sabrina O'Sullivan (Ireland)
Submitted on 3-Apr-2008 (English) 		Customer Rating: 5/5
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comments My recent stay at the Fitzwilton was an absolute pleasure. Everything not only met the standards I had expected but exceeded them! The pleasant and friendly manner of the staff really added to a nice relaxing stay in the heart of Wwaterford-an ideal short break base.
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From: "Hotel Guest, details on file." (Ireland)
Submitted on 1-Apr-2008 (English) 		Customer Rating: 4/5
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comments Great location, good boutique hotel
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From: Eoin Hyland (Ireland)
Submitted on 31-Mar-2008 (English) 		Customer Rating: 5/5
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comments Great location, easy to find and friendly staff. One of the most comfortable beds I have slept in. Will be returning
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From: "Hotel Guest, details on file." (Ireland)
Submitted on 31-Mar-2008 (English) 		Customer Rating: 4/5
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comments Great food, lovely hotel, nice atmosphere. Highly recommended.
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From: "Hotel Guest, details on file." (Ireland)
Submitted on 30-Mar-2008 (English) 		Customer Rating: 4/5
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comments This was a lovely hotel, the room was spacious and clean. The food in the restaurant was really nice. We really enjoyed our stay here. But as for Waterford, there is not that much 2 do.
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From: "Hotel Guest, details on file." (Ireland)
Submitted on 28-Mar-2008 (English) 		Customer Rating: 4/5
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comments the room was exactly like the picture in the brochure. the bed was very comfortable and the shower was great.
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From: "Hotel Guest, details on file." (Ireland)
Submitted on 23-Mar-2008 (English) 		Customer Rating: 5/5
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comments bedrooms were wonderfully decorated. could not fault accommadation
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From: "Hotel Guest, details on file." (Ireland)
Submitted on 22-Mar-2008 (English) 		Customer Rating: 4/5
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comments lovely new modern hotel very close to city centre and many restruants..friendly staff.
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From: "Hotel Guest, details on file." (Ireland)
Submitted on 19-Mar-2008 (English) 		Customer Rating: 4/5
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comments hotel lovely and clean, staff polite, didnt effect our say but hotel completely non -smoking
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From: "Hotel Guest, details on file." (Ireland)
Submitted on 16-Mar-2008 (English) 		Customer Rating: 5/5
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comments Lovely hotel, very friendly staff.
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From: Trevor Brannigan (Ireland)
Submitted on 14-Mar-2008 (English) 		Customer Rating: 5/5
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comments Excellent value for money,very friendly staff,high speed wireless internet access,great buffet breakfast....couldnt find a fault.
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From: Kevin Phelan (Ireland)
Submitted on 11-Mar-2008 (English) 		Customer Rating: 5/5
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comments Very satisfied, staff especially reception staff were very friendly and helpful, checkin and check out was very efficient, would recommend the hotel
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From: Marcus John Casey (Ireland)
Submitted on 11-Mar-2008 (English) 		Customer Rating: 5/5
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comments We had a pleasant stay in this hotel, especially as we had such a terrible stay in another hotel on the previous two nights in Limerick. The other hotel had more-or-less the same price per night, but I would never recommend it to anyone I know. That can't be said of the Fitzwilton. The staff greeting us were great, the room was clean and fresh, decoe recently redone and it was a quiet room - I slept soundly. The breakfast was delicious (we took it in our room) and more than we could eat. If you're going to Waterford, stay here
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From: "Hotel Guest, details on file." (Ireland)
Submitted on 6-Mar-2008 (English) 		Customer Rating: 4/5
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comments After travelling in the winter evenings it would be nice to have a warm room waiting Any of my visits and i am regular the room is freezing upon arrival
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From: "Hotel Guest, details on file." (United Kingdom)
Submitted on 3-Mar-2008 (English) 		Customer Rating: 4/5
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comments We have stayed in this Hotel before and It's a really nice place to stay and in a good location. The only problem was that parking was very difficult and I found when coming home at night, the security guards approched us in a rather inappropriate manor, chasing you through the lobby.
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From: "Hotel Guest, details on file." (Ireland)
Submitted on 3-Mar-2008 (English) 		Customer Rating: 4/5
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comments great value for this online price and very convenient for shopping etc, rooms very clean and pleasant
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From: Ian Sokoloski (United States)
Submitted on 20-Feb-2008 (English) 		Customer Rating: 3/5
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comments Lousy breakfast and service. hotel was nice and staff was very helpful.
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From: Jenny Brilly (Ireland)
Submitted on 10-Dec-2007 (English) 		Customer Rating: 3/5
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comments we had dinner included in our stay and when we got into the restaurant and sat down our wine glasses were taken off the table and 2 glasses of water were plonked down. we were never asked if we wanted a drink.i was very upset over this and i will not be returning to the hotel in the future.
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From: Jenna Nelson (Ireland)
Submitted on 9-Dec-2007 (English) 		Customer Rating: 5/5
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comments Gorgeous hotel, excellent location, fantastic modern rooms, hotel staff were so helpful and friendly. the restaurant is really nice it has a lovely atmosphere. I loved the bar its purple with lovely lighting. We really enjoyed our stay here and will definately be returning!
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From: LEONIE SAMMON (Ireland)
Submitted on 30-Nov-2007 (English) 		Customer Rating: 4/5
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comments parking was very limited in the hotel car park. Otherwise we enjoyed our stay
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From: "Hotel Guest, details on file." (Ireland)
Submitted on 26-Nov-2007 (English) 		Customer Rating: 4/5
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comments I was very impressed with my stay, hotel was very clean, food lovely, I would recommend this hotel as it is vey central to shops pubs other hotels etc.
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From: Daniel Geelon (Ireland)
Submitted on 12-Nov-2007 (English) 		Customer Rating: 4/5
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comments The Hotel was ideally located, The menu and food in the Restaurant was excellant
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From: "Hotel Guest, details on file." (Ireland)
Submitted on 11-Nov-2007 (English) 		Customer Rating: 3/5
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comments We arrived on Fri Nov 2nd and were very well treated on our arrival and throughout our stay. My only complaint is,as a former hotel receptionist myself, I found it amazing that when my husband enquired on Saturday morning as to the best way to get to Waterford Crystal he was directed to the Tourist Info office on the quay as the receptionist did not know the way and neither did the barman on duty at that time!! Apart from this the week end was fine. (We asked a postman we met while out walking for directions)
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From: colin foley (Ireland)
Submitted on 30-Oct-2007 (English) 		Customer Rating: 3/5
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comments Excellant Hotel Facilities,Great Location BUT Service from Staff members left alot to be desired, poor in terms of service
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From: john casey (Ireland)
Submitted on 29-Oct-2007 (English) 		Customer Rating: 5/5
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comments staff were extremly helpful
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From: Elisha Byrne (Ireland)
Submitted on 22-Oct-2007 (English) 		Customer Rating: 5/5
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comments Nice decor, friendly staff very helpfull, Food excellent.
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From: "Hotel Guest, details on file." (Ireland)
Submitted on 18-Oct-2007 (English) 		Customer Rating: 4/5
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comments Very modern trendy hotel. The Dish restaurant is a must, what a selection on offer and nicely priced. I would recommend the Fitzwilton Hotel.
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From: Francis Reed (Ireland)
Submitted on 18-Oct-2007 (English) 		Customer Rating: 5/5
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comments Situated near the waterfront and a few minutes walk from the city centre, this modern hotel delivers a good mix of comfort and convenience. We enjoyed our weekend break and the staff were very helpful and friendly.
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From: "Hotel Guest, details on file." (Ireland)
Submitted on 29-Sep-2007 (English) 		Customer Rating: 4/5
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comments We were very impressed with the overall decor, size and standard of rooms and cleanliness of the hotel; the staff were very helpful and pleasant and there was a very good standard of food in the restaurant but was limited in terms of catering for the needs of children. If the hotel was to increase it's "child-friendliness" it would score 5.
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From: John Stephenson (Ireland)
Submitted on 22-Sep-2007 (English) 		Customer Rating: 4/5
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comments the only disapointment was our dinner it was served to us very slowly so much so that we had eaten our meet before our veg/patatoes arrived staff seemed unexperienced
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From: Mary Murphy (Ireland)
Submitted on 16-Sep-2007 (English) 		Customer Rating: 5/5
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comments Enjoyed it very much - rooms nice and food excellent
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From: Frank Brennan (Ireland)
Submitted on 14-Sep-2007 (English) 		Customer Rating: 5/5
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comments Very friendly and courteous staff.
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From: Paul Costello (Ireland)
Submitted on 11-Sep-2007 (English) 		Customer Rating: 5/5
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comments Hotel very central to city centre withing walking distance. Hotel Food Very good.Hotel Bar nice decor just a little quiet when we visited
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From: "Hotel Guest, details on file." (Ireland)
Submitted on 5-Sep-2007 (English) 		Customer Rating: 3/5
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comments The entrance lacks a little colour.Perhaps flower containers might brighten up the area.The garage requires more control.It appears that non hotel users are parking there?Perhaps some soft music as a background would give the foyer some ambience as the area is small and bland.
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From: kathleen quinn (Ireland)
Submitted on 31-Aug-2007 (English) 		Customer Rating: 4/5
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comments Some background music would be nice in dining room.
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From: "Hotel Guest, details on file." (Ireland)
Submitted on 31-Aug-2007 (English) 		Customer Rating: 3/5
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comments Lacked atmosphere. No music in the restaurant.
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From: "Hotel Guest, details on file." (Ireland)
Submitted on 30-Aug-2007 (English) 		Customer Rating: 4/5
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comments Nice hotel.Good quality food. The breaskfast needs to be organised better in relation to service,a free for all feel to it. You have to chase a staff member in order to get your tea/coffee milk butter etc,the quality of the breakfast is very good though.Had good meal in hotel restaurant.
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From: John Brady (Ireland)
Submitted on 29-Aug-2007 (English) 		Customer Rating: 3/5
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comments Would have given higher marks only for bar service. Restaurant is superb but bar food leaves a lot to be desired
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From: Noel Reid (Ireland)
Submitted on 28-Aug-2007 (English) 		Customer Rating: 5/5
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comments i thought the hotel staff were very friendly and would not hesitate to recommend them to any one
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From: "Hotel Guest, details on file." (Ireland)
Submitted on 27-Aug-2007 (English) 		Customer Rating: 5/5
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comments no complaints at all
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From: Noreen Carney (Ireland)
Submitted on 27-Aug-2007 (English) 		Customer Rating: 4/5
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comments the bedrooms were very comfortable and spacious. Food was fine, but the restaurant didn't have a great ambience. The hotel carparking facilities are inadequate, and the hotel's location close to busy roads within the city makes it difficult to access by car. The location though is great for walking within the city in the evening. Overall we were very happy with our stay in the Fitzwilton, and the region around Waterford has lots to offer for a city break.
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From: "Hotel Guest, details on file." (Ireland)
Submitted on 23-Aug-2007 (English) 		Customer Rating: 4/5
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comments Staff Friendly Hotel nice should be entertaniment in the residents bar
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From: Bridget kenny (Ireland)
Submitted on 22-Aug-2007 (English) 		Customer Rating: 4/5
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comments Lovely clean hotel. Very central to everything. Will return again.
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From: "Hotel Guest, details on file." (Ireland)
Submitted on 20-Aug-2007 (English) 		Customer Rating: 2/5
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comments Would not rate this as a 4 star hotel as the service was the worst I have ever witnessed. Would also have expected more facilities than a small bar and one small restaurant not large enough to cater for breakfast. We were not the only people there that felt this way and many people showed there dissatisfaction over the breakfast situation. This is a shame as the Fitzwilton is a well presented hotel.
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From: "Hotel Guest, details on file." (Ireland)
Submitted on 20-Aug-2007 (English) 		Customer Rating: 4/5
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comments The hotel and staff were lovely, the breakfast was also very nice, we weren't very happy with the evening meal but that is the only bad comment I can make.
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From: "Hotel Guest, details on file." (Ireland)
Submitted on 19-Aug-2007 (English) 		Customer Rating: 4/5
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comments It would be nice if the Fitzwilton accommodated smokers as I noticed a lot of butts outside my window.
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From: John and Paula Coonan (Ireland)
Submitted on 15-Aug-2007 (English) 		Customer Rating: 4/5
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comments Very nice contemporary hotel in the centre of Waterford City. The rooms were very modern and clean and the food in the restaurant was excellent. The only drawback was the noise of the traffic as the hotel is located on a very busy road. If staying again I would request a room in the back of the hotel.
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From: "Hotel Guest, details on file." (Ireland)
Submitted on 13-Aug-2007 (English) 		Customer Rating: 4/5
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comments Breakfast very good for two mornings but need more staff on busier days. I know the bar on the wall in the bath is necessary but they are quite big and position is very awkward.
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From: "Hotel Guest, details on file." (Ireland)
Submitted on 10-Aug-2007 (English) 		Customer Rating: 4/5
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comments Its a beautyful hotel,very clean and a very good breakfast. Only problem we had was no parking spaces in the hotel car park in da evening. And be careful not to park on footpath outside hotel i incurred a parking ticket. But other than that a very enjoyable stay.
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From: Bill Linnane (Ireland)
Submitted on 10-Aug-2007 (English) 		Customer Rating: 5/5
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comments Great time at the Fitzwilton, 5 min walk to the heart of the city. Enjoyed Waterford, sunny and warm, if in the city again I would use the Fitzwilton.
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From: "Hotel Guest, details on file." (Ireland)
Submitted on 7-Aug-2007 (English) 		Customer Rating: 3/5
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comments Rooms very comfortable.TV remote not working.Key card refused to work 1 am . Night porter very helpful. No Parking available at hotel.Public parking available 10 mnutes walk at ?5 every entry.Of 3 receptionists, only one seemed to actually connect with customers. One other seemed happy to emphasise that there were no vacancies when enquiring about extended stay.
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From: Oliver McGuinness (Ireland)
Submitted on 29-Jul-2007 (English) 		Customer Rating: 4/5
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comments extreemly pleased with the hotel, the only downside being very little room for parking, had to park at the quays, with no offer of payment for same.
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From: "Hotel Guest, details on file." (Ireland)
Submitted on 27-Jul-2007 (English) 		Customer Rating: 4/5
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comments No entertainment in lounge at night time.
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From: Patricia Doyle (Ireland)
Submitted on 25-Jul-2007 (English) 		Customer Rating: 5/5
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comments my stay at the hotel was excellent. rooms were clean and the food in both the restaurent and bar was excellent. staff were very helpful and friendly.
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From: Michelle Donovan (Ireland)
Submitted on 24-Jul-2007 (English) 		Customer Rating: 4/5
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comments The staff at the hotel were very pleasant and helpful I would stay there again and would recommend the hotel
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From: "Hotel Guest, details on file." (Denmark)
Submitted on 21-Jul-2007 (English) 		Customer Rating: 3/5
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comments rooms unattractive
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From: "Hotel Guest, details on file." (Ireland)
Submitted on 18-Jul-2007 (English) 		Customer Rating: 4/5
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comments Excellent city centre hotel. New, modern and very nicely decorated. However, the toilet seat on the loo was loose, not what you would expect... just some small maintenance that needs attention
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From: "Hotel Guest, details on file." (Ireland)
Submitted on 10-Jul-2007 (English) 		Customer Rating: 3/5
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comments The rooms were very comfortable and clean. However, the noise levels on the street outside the bedroom window was ridiculously loud and didn't stop until 530am
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From: "Hotel Guest, details on file." (Ireland)
Submitted on 5-Jul-2007 (English) 		Customer Rating: 4/5
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comments Food fantastic in Bar and restaurant, but breakfast I feel there should be low fat butter and low fat milk available, also no fresh fruit. Staff did not seat you on arrival and you had to ask for Tea or coffee. Room was lovely but service of room was not great. Did not like the bar seating lighting etc, too open & no entertainment in hotel. Overall we enjoyed our break but went to another hotel each evening for entertainment. Would not be inclined to stay again.
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From: "Hotel Guest, details on file." (Ireland)
Submitted on 3-Jul-2007 (English) 		Customer Rating: 5/5
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comments Everything was perfect, the hotel was fabulous and the decor of the rooms was outstanding. Will definitely be visiting there again.
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From: "Hotel Guest, details on file." (Ireland)
Submitted on 27-Jun-2007 (English) 		Customer Rating: 4/5
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comments Great hotel
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From: "Hotel Guest, details on file." (Ireland)
Submitted on 26-Jun-2007 (English) 		Customer Rating: 3/5
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comments The food in the hotel was great and the staff were very friendly. However, the heat in the bedrooms was unbearable and the one we were assigned was a bit cramped. We did open the window but there was drilling at 7 a.m. the next morning. It is a city centre hotel so do not expect peace and quiet!
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From: Marie murphy (Ireland)
Submitted on 25-Jun-2007 (English) 		Customer Rating: 3/5
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comments Hotel was too warm no air conditions would not stay there again
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From: Ruth Conway (Ireland)
Submitted on 18-Jun-2007 (English) 		Customer Rating: 5/5
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comments Lovely new hotel, clean rooms, friendly staff, trendy bar
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From: "Hotel Guest, details on file." (Ireland)
Submitted on 18-Jun-2007 (English) 		Customer Rating: 5/5
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comments beautifull hotel, very friendly staff. Central to everything. Would stay there again on my next trip to waterford
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From: "Hotel Guest, details on file." (Ireland)
Submitted on 9-Jun-2007 (English) 		Customer Rating: 3/5
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comments The room wasn't what I would expected it to be.. too warm, too small just little bits that affected my overall impretion. The staff were lovely though
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From: Miss Jennifer Lynch (Ireland)
Submitted on 4-Jun-2007 (English) 		Customer Rating: 3/5
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comments The hotel was fine, very central etc. Unfortunately the food and service in Dish restaurant was not great, and I was surprised that reception did not have basics like phone chargers to lend to guests. But overall, staff were friendly.
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From: "Hotel Guest, details on file." (Ireland)
Submitted on 1-Jun-2007 (English) 		Customer Rating: 4/5
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comments The Fitzwilton is a good quality hotel in a central location -although the traffic outside makes crossing the road a bit difficult! The design features in the rooms are excellent - particularly liked the flat screen tv and the sink in the bathroom is exceptionally cool. Its a very pleasant place to stay, very good value and the staff are friendly. If you use vodafone there is no reception in the hotel for some bizarre reason - other that that I really enjoyed it.
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From: "Hotel Guest, details on file." (Ireland)
Submitted on 31-May-2007 (English) 		Customer Rating: 4/5
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comments loved the hotel will stay again staff very helpfull and every where was spotless clean
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From: "Hotel Guest, details on file." (Ireland)
Submitted on 21-May-2007 (English) 		Customer Rating: 3/5
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comments The hotel is lovely, modern and clean however I did not find the service from the staff to be of 4 star standard. The quality of staff, especially on the reception desk, were of a 2 star standard hotel.
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From: "Hotel Guest, details on file." (Australia)
Submitted on 14-May-2007 (English) 		Customer Rating: 5/5
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comments excellent . lovely htel welcoming staff had a great stay
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From: Jennifer Greene (Ireland)
Submitted on 9-May-2007 (English) 		Customer Rating: 3/5
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comments overall the hotel was lovely, clean & comfortable but what let it down was the food offer and service in the restaurant.
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From: Aidan O'Connor (Ireland)
Submitted on 8-May-2007 (English) 		Customer Rating: 4/5
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comments Modern hotel pleasent stay but no room service after 21.00 ! Also car park hard to get into as there only a few places.
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From: "Hotel Guest, details on file." (Ireland)
Submitted on 30-Apr-2007 (English) 		Customer Rating: 3/5
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comments The room was not properly cleaned. Down beside the beds looked as if they hadn;t been hoovered in 6 months. There was dust on the base of the table in the room. The cleaner did not clean fully when doing up the room. I had spilled coffee granules on the counter by accident and they were ignored. Perhaps some low fat butter and yoghurts would be nice at breakfast time. On both morning, no eggs were left out at 8 am. There seemed to be a lot of staff but things not done on time. The staff courteous, the hotel is modern and bright. Location is ecellent. Would have been much more impressed if we didn;t have the problems I mentioned above. That would make the difference between a low 4 star and a really good 4 star
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From: "Hotel Guest, details on file." (Ireland)
Submitted on 23-Apr-2007 (English) 		Customer Rating: 5/5
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comments This is a great hotel. The staff were extermly pleasent and professional. Great food, good standard of service, the bar was excellent staff were fast and efficient. We will definatly be back.
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From: "Hotel Guest, details on file." (Ireland)
Submitted on 16-Apr-2007 (English) 		Customer Rating: 3/5
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comments I thaugh the room was a bit small & there was no enterment in the bar
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From: Susan Lyons (Ireland)
Submitted on 8-Apr-2007 (English) 		Customer Rating: 4/5
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comments Everything was very good, high standard rooms throughout! However the tissues in the bathroom appeared to be serviettes and were very rough on the nose!! Recommend proper tissues! Also, our towels and soaps were fully replaced for the 2nd night which was above expectation and I'm sure increased washing for the hotel.
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From: "Hotel Guest, details on file." (Ireland)
Submitted on 26-Mar-2007 (English) 		Customer Rating: 5/5
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comments The Hotel was gorgeous. Good sized room, modern bar and nice breakfast. There isn't that many things to do in waterford though!
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From: Ashling Keogh (Ireland)
Submitted on 26-Mar-2007 (English) 		Customer Rating: 3/5
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comments Firstly, the car park was full when we arrived, we were advised to park at the Quays car park and were also advised this would cost ?5, so evertime we left that car park it would cost ?5! An offer to pay for the inconvenience wasn't offered! Also, the bar had very limited staff. Restaurant staff were very nice and the food was excellent, however i wouldn't return due to the parking facilities, we were not even advised of this before our arrival.
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From: Margaret Comerford (Ireland)
Submitted on 11-Mar-2007 (English) 		Customer Rating: 2/5
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comments we were extermely upset and embarressed on our second evening in the hotel. We had a discount voucher and paid almost 200 euro on top of that for our 2 night stay with dinner included. On the saturday night we went for dinner and were informed by the waiter that we were not entitled to just dinner as we were on a voucher and starters etc would be extra. There were other customers next to us and we where very upset at how we were treated. We proceeded to order starters, though as my partner is diabetic didn't have dessert. At the end of the meal the lady in charge on the night came to us and apologised for how we were treated and informed us that in fact we were entitled to a full dinner all included and offered us dessert at this stage. The hotel itself was really nice but this incident tainted our stay.
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From: "Hotel Guest, details on file." (Ireland)
Submitted on 6-Mar-2007 (English) 		Customer Rating: 4/5
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comments The hotel was lovely, the staff were friendly and the food was very nice. We stayed in room 116 and the only fault i would have was that the room was far too small.
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From: "Hotel Guest, details on file." (Ireland)
Submitted on 5-Mar-2007 (English) 		Customer Rating: 4/5
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comments The Fitzwilton is a beautiful modern hotel in a great location. The room and facilities are excellent and I would have no hesitation in recommending the hotel
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From: "Hotel Guest, details on file." (Ireland)
Submitted on 25-Feb-2007 (English) 		Customer Rating: 3/5
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comments The room was lovely and a very generous size. If you want a parking space go early. Parking spaces in the hotel car park is very limited. You can park along the side street beside the hotel. The biggest disappointment was the restaurant. It seemed to be very understaffed. You were not seated but grabbed a seat that was available and then had to get your breakfast one at a time in case you lost your seat. To order coffee you had to hope you could get one of the staffs attention. Bread, hot food etc ran out continously and it was up to the guests to advise the staff that they had run out. The restaurant in the evening had no atmosphere. No candles on the table, flowers .. nothing to add a little something to the restaurant. Again it seemed understaffed in the evening. Food quality was not great. The rooms is definitely where they get my marks.
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From: Brian Mc Carthy (Ireland)
Submitted on 12-Feb-2007 (English) 		Customer Rating: 5/5
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comments Stayed for a weekend at the Fitzwilton in Waterford. Could not find fault with it. A secure carpark is provided free of charge which is a bonus these days. The staff were extremely friendly and courteous. We had a double room which was spacious and spotlessly clean. I would have no problem reccomending this lovely hotel.
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From: Noirin Chalouche (Ireland)
Submitted on 12-Feb-2007 (English) 		Customer Rating: 5/5
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comments We were very impressed with the hotel and the staff. The hotel was very clean and the rooms were a nice size and well decorated. The restaurant was really nice and we ate there on both nights. I was very pleased to find out that breakfast was served until 11.00 in the morning. The staff were very friendly and helpful.
(This review has been edited)
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From: Robert Greene (Ireland)
Submitted on 12-Feb-2007 (English) 		Customer Rating: 5/5
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comments I had a great stay. Staff were freindly and the room was excellent.
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From: "Hotel Guest, details on file." (Ireland)
Submitted on 5-Feb-2007 (English) 		Customer Rating: 4/5
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comments The hotel itself was very nice.The food in the restaurant wasnt very good,and some of the staff in the restaurant didnt seem to know exactly what they were doing.
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From: Martin Fitzpatrick (Ireland)
Submitted on 4-Feb-2007 (English) 		Customer Rating: 5/5
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comments Excellent location. Very professional and friendly staff. Beautiful hotel, food excellent at restaurant.
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From: "Hotel Guest, details on file." (Ireland)
Submitted on 29-Jan-2007 (English) 		Customer Rating: 5/5
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comments really excellent food
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From: "Hotel Guest, details on file." (Ireland)
Submitted on 11-Dec-2006 (English) 		Customer Rating: 5/5
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comments Beautifully decorated hotel. Friendly staff. The rooms are large and bright. Great food served in the bar. All in all, a great hotel in a good location
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From: Mrs Lee Reilly (Ireland)
Submitted on 10-Dec-2006 (English) 		Customer Rating: 4/5
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comments No parking facilities, and no warning of flooding at recommended carpark. Also bought 2nd course of meal ordered, out before we had finished the first (2 minutes to eat entree). Staff were excellent in reception, and very helpful.
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From: Margaret Somers O'Brien (Ireland)
Submitted on 27-Nov-2006 (English) 		Customer Rating: 4/5
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comments Was disappointed that the leisure facilities and beauty treatments not yet available
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From: Frank Keirse (Ireland)
Submitted on 23-Nov-2006 (English) 		Customer Rating: 4/5
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comments we had a very pleasent stay service very good staff pleasent food excellent
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From: "Hotel Guest, details on file." (Ireland)
Submitted on 19-Nov-2006 (English) 		Customer Rating: 1/5
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comments We found that the hotels could not possibly have been rated as a 4 star because of the standard of the rooms and the staff certainly were not trained to that standard. On arrival there was no heat on in our room which we mentioned to reception.. There was no information in the room as to what phone nos. to reception, housekeeping etc. no information whatsoever. There were no handtowels which were requested. We mentioned about the heating again on our journey to the bar which was absolutely filthy tables/floor etc. On return to our room no heat which we had to go back to reception because nobody answered the phone. We were then changed to another room and felt like we had been complaining from when we arrived and mind you the evening was very wet and cold.
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From: Martin Cummins (Ireland)
Submitted on 13-Nov-2006 (English) 		Customer Rating: 3/5
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comments Waterford is a nice city and the hotel is lovely but the service at this hotel was just not good enough!
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From: "Hotel Guest, details on file." (Ireland)
Submitted on 13-Nov-2006 (English) 		Customer Rating: 0/5
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comments We requested hand towels on 3 occassions and never got them, We also reported a leak in our bathroom on 4 occasions before a bathmat was brought to the room (at 1am) to mop the floor. We had to send our dinner back as it was definitely the worst meal we ever received and not what was ordered.
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From: "Hotel Guest, details on file." (Ireland)
Submitted on 6-Nov-2006 (English) 		Customer Rating: 1/5
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comments nice hotel, terrible service
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From: Jennifer Brilly (Ireland)
Submitted on 6-Nov-2006 (English) 		Customer Rating: 5/5
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comments Beautiful Hotel and the staff were lovely. I'll definitely return!
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From: "Hotel Guest, details on file." (Ireland)
Submitted on 23-Oct-2006 (English) 		Customer Rating: 5/5
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comments Beautifull decor & friendly young staff.
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From: "Hotel Guest, details on file." (Ireland)
Submitted on 6-Dec-2008 (English) 		Customer Rating: 5/5
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From: "Hotel Guest, details on file." (Ireland)
Submitted on 9-Jun-2008 (English) 		Customer Rating: 5/5
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From: "Hotel Guest, details on file." (Ireland)
Submitted on 9-Jun-2008 (English) 		Customer Rating: 4/5
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From: "Hotel Guest, details on file." (Ireland)
Submitted on 30-May-2008 (English) 		Customer Rating: 5/5
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From: Denis Conroy (Ireland)
Submitted on 22-May-2008 (English) 		Customer Rating: 5/5
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From: "Hotel Guest, details on file." (Ireland)
Submitted on 21-May-2008 (English) 		Customer Rating: 3/5
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From: Thomas Morrissey (Ireland)
Submitted on 15-May-2008 (English) 		Customer Rating: 5/5
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From: "Hotel Guest, details on file." (Ireland)
Submitted on 29-Apr-2008 (English) 		Customer Rating: 5/5
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From: George Lenihan (Ireland)
Submitted on 28-Apr-2008 (English) 		Customer Rating: 5/5
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From: George Lenihan (Ireland)
Submitted on 28-Apr-2008 (English) 		Customer Rating: 5/5
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From: George Lenihan (Ireland)
Submitted on 28-Apr-2008 (English) 		Customer Rating: 5/5
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From: "Hotel Guest, details on file." (Ireland)
Submitted on 23-Apr-2008 (English) 		Customer Rating: 5/5
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From: "Hotel Guest, details on file." (Ireland)
Submitted on 22-Apr-2008 (English) 		Customer Rating: 5/5
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From: Suzanne Nugent (Ireland)
Submitted on 21-Apr-2008 (English) 		Customer Rating: 4/5
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From: "Hotel Guest, details on file." (United Kingdom)
Submitted on 20-Apr-2008 (English) 		Customer Rating: 4/5
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From: "Hotel Guest, details on file." (Ireland)
Submitted on 19-Apr-2008 (English) 		Customer Rating: 4/5
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From: "Hotel Guest, details on file." (Ireland)
Submitted on 19-Apr-2008 (English) 		Customer Rating: 5/5
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From: James John (United Kingdom)
Submitted on 19-Apr-2008 (English) 		Customer Rating: 5/5
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From: James farthing (United Kingdom)
Submitted on 17-Apr-2008 (English) 		Customer Rating: 5/5
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From: Jan Dielkens (Ireland)
Submitted on 16-Apr-2008 (English) 		Customer Rating: 5/5
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From: elaine comiskey (Ireland)
Submitted on 7-Apr-2008 (English) 		Customer Rating: 5/5
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From: Andrew Brennan (Ireland)
Submitted on 2-Apr-2008 (English) 		Customer Rating: 5/5
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From: "Hotel Guest, details on file." (Ireland)
Submitted on 31-Mar-2008 (English) 		Customer Rating: 4/5
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From: Michael Heavey (Ireland)
Submitted on 27-Mar-2008 (English) 		Customer Rating: 5/5
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From: "Hotel Guest, details on file." (United Kingdom)
Submitted on 26-Mar-2008 (English) 		Customer Rating: 5/5
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From: stacey keogh (Ireland)
Submitted on 25-Mar-2008 (English) 		Customer Rating: 5/5
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From: "Hotel Guest, details on file." (Ireland)
Submitted on 17-Mar-2008 (English) 		Customer Rating: 5/5
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From: Pujoulet (France)
Submitted on 11-Mar-2008 (English) 		Customer Rating: 4/5
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From: URSULA MURTAGH (Ireland)
Submitted on 4-Mar-2008 (English) 		Customer Rating: 5/5
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From: "Hotel Guest, details on file." (Ireland)
Submitted on 8-Jan-2008 (English) 		Customer Rating: 5/5
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From: GAVIN & LOUISA STIMPSON (Ireland)
Submitted on 26-Nov-2007 (English) 		Customer Rating: 4/5
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From: Rita Rooney (Ireland)
Submitted on 22-Aug-2007 (English) 		Customer Rating: 4/5
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From: "Hotel Guest, details on file." (Ireland)
Submitted on 18-Aug-2007 (English) 		Customer Rating: 5/5
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From: VERONICA SPRINGATE (Ireland)
Submitted on 10-Aug-2007 (English) 		Customer Rating: 4/5
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From: "Hotel Guest, details on file." (Ireland)
Submitted on 6-Aug-2007 (English) 		Customer Rating: 4/5
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From: "Hotel Guest, details on file." (Ireland)
Submitted on 29-Jul-2007 (English) 		Customer Rating: 5/5
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From: "Hotel Guest, details on file." (United Kingdom)
Submitted on 16-Jul-2007 (English) 		Customer Rating: 5/5
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From: "Hotel Guest, details on file." (Ireland)
Submitted on 16-Jul-2007 (English) 		Customer Rating: 3/5
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From: "Hotel Guest, details on file." (Ireland)
Submitted on 9-Jul-2007 (English) 		Customer Rating: 4/5
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From: "Hotel Guest, details on file." (Ireland)
Submitted on 29-Jun-2007 (English) 		Customer Rating: 4/5
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From: "Hotel Guest, details on file." (Ireland)
Submitted on 5-Jun-2007 (English) 		Customer Rating: 4/5
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From: "Hotel Guest, details on file." (Ireland)
Submitted on 19-Feb-2007 (English) 		Customer Rating: 5/5
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From: Keith & Claudia Keenan Fay (Ireland)
Submitted on 29-Jan-2007 (English) 		Customer Rating: 5/5