Average satisfaction rating out of 5
for this property among customers |
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| Customer comments are strictly limited to customers who have used bookassist to make a reservation at this property. The bookassist team only invites customers to submit their comments after they have completed their stay. |
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From:
Julie-Ann Keogh
Submitted on
2008-05-26
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Customer Rating:
5/5 |
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second time to stay in this hotel very modern. clean rooms and friendly staff. no complaints |
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From:
Danielle Kelly
Submitted on
2008-05-12
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Customer Rating:
5/5 |
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beautifully decorated, central, and great value for money |
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From:
"Anonymous guest, details on file."
Submitted on
2008-05-09
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Customer Rating:
4/5 |
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The Fitzwilton is conveniently located for Waterford town centre. The rooms were clean and spacious. Food in the restaurant for breakfast and dinner was good though nothing spectacular. Reception staff were friendly and helpful. |
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From:
Ciaran McMahon
Submitted on
2008-05-08
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Customer Rating:
5/5 |
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Very courteous & accomodating staff. And very comfortable rooms.
Keep it up guys! |
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From:
Quan Zhou
Submitted on
2008-05-05
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Customer Rating:
5/5 |
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Great location, excellent room. What can I complain for less than 10 euro a night! |
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From:
dekker
Submitted on
2008-05-02
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Customer Rating:
4/5 |
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Nice rooms, nice bar and restaurant. Good food. Good value for money. Only complaint is that our room wasn't cleaned very well. |
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From:
"Anonymous guest, details on file."
Submitted on
2008-05-01
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Customer Rating:
4/5 |
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very nice hotel would stay again and recommend to my colleagues |
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From:
Michelle Hollywood
Submitted on
2008-04-27
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Customer Rating:
5/5 |
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I was expecting an average hotel when I booked the Fitzwilton but when I got there I was very surprised by the place. It was a fabulous hotel, very nicely decorated, staff were very pleasant. I would definitely recommend it and have recommended it to a number of my friends. |
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From:
Yvonne Koyce
Submitted on
2008-04-24
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Customer Rating:
4/5 |
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The room was great, very clean and modern. The staff were also very helpful and polite. |
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From:
Clare Deasy
Submitted on
2008-04-24
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Customer Rating:
4/5 |
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The only reason this doesnt get a 5 is because there is no gym/pool. fantastic value, lovely rooms- didnt get breakfast as went room only but ate & drank in bar & normally I hate hotel bars- this was really lovely & relaxing with good food. Reception staff couldnt be more helpful! |
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From:
"Anonymous guest, details on file."
Submitted on
2008-04-23
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Customer Rating:
5/5 |
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high standard of cleanliness, rooms are a decent size, good value for money. I really enjoyed the breakfast. |
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From:
"Anonymous guest, details on file."
Submitted on
2008-04-20
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Customer Rating:
5/5 |
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very friendly staff, who were more then willing to help. |
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From:
"Anonymous guest, details on file."
Submitted on
2008-04-19
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Customer Rating:
4/5 |
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Free WiFi would be a wonderful addition. |
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From:
"Anonymous guest, details on file."
Submitted on
2008-04-16
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Customer Rating:
4/5 |
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reception staff were very welcoming, friendly and approachable, however service in the bar could be improved,meals took a while to come. also barmen could be a little friendlier |
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From:
SIMON DAVID
Submitted on
2008-04-13
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Customer Rating:
5/5 |
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excellent hotel, very pleasant staff. |
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From:
Sabrina O'Sullivan
Submitted on
2008-04-03
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Customer Rating:
5/5 |
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My recent stay at the Fitzwilton was an absolute pleasure. Everything not only met the standards I had expected but exceeded them! The pleasant and friendly manner of the staff really added to a nice relaxing stay in the heart of Wwaterford-an ideal short break base. |
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From:
"Anonymous guest, details on file."
Submitted on
2008-04-01
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Customer Rating:
4/5 |
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Great location, good boutique hotel |
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From:
Eoin Hyland
Submitted on
2008-03-31
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Customer Rating:
5/5 |
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Great location, easy to find and friendly staff. One of the most comfortable beds I have slept in. Will be returning |
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From:
"Anonymous guest, details on file."
Submitted on
2008-03-31
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Customer Rating:
4/5 |
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Great food, lovely hotel, nice atmosphere. Highly recommended. |
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From:
"Anonymous guest, details on file."
Submitted on
2008-03-30
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Customer Rating:
4/5 |
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This was a lovely hotel, the room was spacious and clean. The food in the restaurant was really nice. We really enjoyed our stay here. But as for Waterford, there is not that much 2 do. |
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From:
"Anonymous guest, details on file."
Submitted on
2008-03-28
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Customer Rating:
4/5 |
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the room was exactly like the picture in the brochure. the bed was very comfortable and the shower was great. |
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From:
"Anonymous guest, details on file."
Submitted on
2008-03-23
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Customer Rating:
5/5 |
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bedrooms were wonderfully decorated. could not fault accommadation |
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From:
"Anonymous guest, details on file."
Submitted on
2008-03-22
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Customer Rating:
4/5 |
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lovely new modern hotel very close to city centre and many restruants..friendly staff. |
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From:
"Anonymous guest, details on file."
Submitted on
2008-03-19
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Customer Rating:
4/5 |
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hotel lovely and clean, staff polite, didnt effect our say but hotel completely non -smoking
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From:
"Anonymous guest, details on file."
Submitted on
2008-03-16
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Customer Rating:
5/5 |
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Lovely hotel, very friendly staff. |
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From:
Trevor Brannigan
Submitted on
2008-03-14
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Customer Rating:
5/5 |
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Excellent value for money,very friendly staff,high speed wireless internet access,great buffet breakfast....couldnt find a fault. |
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From:
Kevin Phelan
Submitted on
2008-03-11
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Customer Rating:
5/5 |
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Very satisfied, staff especially reception staff were very friendly and helpful, checkin and check out was very efficient, would recommend the hotel |
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From:
Marcus John Casey
Submitted on
2008-03-11
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Customer Rating:
5/5 |
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We had a pleasant stay in this hotel, especially as we had such a terrible stay in another hotel on the previous two nights in Limerick. The other hotel had more-or-less the same price per night, but I would never recommend it to anyone I know. That can't be said of the Fitzwilton. The staff greeting us were great, the room was clean and fresh, decoe recently redone and it was a quiet room - I slept soundly. The breakfast was delicious (we took it in our room) and more than we could eat. If you're going to Waterford, stay here |
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From:
"Anonymous guest, details on file."
Submitted on
2008-03-06
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Customer Rating:
4/5 |
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After travelling in the winter evenings it would be nice to have a warm room waiting Any of my visits and i am regular the room is freezing upon arrival |
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From:
"Anonymous guest, details on file."
Submitted on
2008-03-03
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Customer Rating:
4/5 |
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We have stayed in this Hotel before and It's a really nice place to stay and in a good location. The only problem was that parking was very difficult and I found when coming home at night, the security guards approched us in a rather inappropriate manor, chasing you through the lobby. |
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From:
"Anonymous guest, details on file."
Submitted on
2008-03-03
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Customer Rating:
4/5 |
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great value for this online price and very convenient for shopping etc, rooms very clean and pleasant |
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From:
Ian Sokoloski
Submitted on
2008-02-20
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Customer Rating:
3/5 |
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Lousy breakfast and service.
hotel was nice and staff was very helpful. |
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From:
Jenny Brilly
Submitted on
2007-12-10
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Customer Rating:
3/5 |
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we had dinner included in our stay and when we got into the restaurant and sat down our wine glasses were taken off the table and 2 glasses of water were plonked down. we were never asked if we wanted a drink.i was very upset over this and i will not be returning to the hotel in the future. |
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From:
Jenna Nelson
Submitted on
2007-12-09
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Customer Rating:
5/5 |
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Gorgeous hotel, excellent location, fantastic modern rooms, hotel staff were so helpful and friendly. the restaurant is really nice it has a lovely atmosphere. I loved the bar its purple with lovely lighting. We really enjoyed our stay here and will definately be returning! |
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From:
LEONIE SAMMON
Submitted on
2007-11-30
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Customer Rating:
4/5 |
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parking was very limited in the hotel car park. Otherwise we enjoyed our stay |
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From:
"Anonymous guest, details on file."
Submitted on
2007-11-26
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Customer Rating:
4/5 |
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I was very impressed with my stay, hotel was very clean, food lovely, I would recommend this hotel as it is vey central to shops pubs other hotels etc. |
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From:
Daniel Geelon
Submitted on
2007-11-12
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Customer Rating:
4/5 |
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The Hotel was ideally located, The menu and food in the Restaurant was excellant |
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From:
"Anonymous guest, details on file."
Submitted on
2007-11-11
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Customer Rating:
3/5 |
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We arrived on Fri Nov 2nd and were very well treated on our arrival and throughout our stay. My only complaint is,as a former hotel receptionist myself, I found it amazing that when my husband enquired on Saturday morning as to the best way to get to Waterford Crystal he was directed to the Tourist Info office on the quay as the receptionist did not know the way and neither did the barman on duty at that time!! Apart from this the week end was fine. (We asked a postman we met while out walking for directions) |
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From:
colin foley
Submitted on
2007-10-30
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Customer Rating:
3/5 |
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Excellant Hotel Facilities,Great Location BUT Service from Staff members left alot to be desired, poor in terms of service |
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From:
john casey
Submitted on
2007-10-29
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Customer Rating:
5/5 |
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staff were extremly helpful |
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From:
Elisha Byrne
Submitted on
2007-10-22
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Customer Rating:
5/5 |
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Nice decor, friendly staff very helpfull, Food excellent. |
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From:
"Anonymous guest, details on file."
Submitted on
2007-10-18
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Customer Rating:
4/5 |
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Very modern trendy hotel. The Dish restaurant is a must, what a selection on offer and nicely priced. I would recommend the Fitzwilton Hotel. |
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From:
Francis Reed
Submitted on
2007-10-18
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Customer Rating:
5/5 |
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Situated near the waterfront and a few minutes walk from the city centre, this modern hotel delivers a good mix of comfort and convenience. We enjoyed our weekend break and the staff were very helpful and friendly. |
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From:
"Anonymous guest, details on file."
Submitted on
2007-09-29
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Customer Rating:
4/5 |
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We were very impressed with the overall decor, size and standard of rooms and cleanliness of the hotel; the staff were very helpful and pleasant and there was a very good standard of food in the restaurant but was limited in terms of catering for the needs of children. If the hotel was to increase it's "child-friendliness" it would score 5. |
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From:
John Stephenson
Submitted on
2007-09-22
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Customer Rating:
4/5 |
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the only disapointment was our dinner it was served to us very slowly so much so that we had eaten our meet before our veg/patatoes arrived staff seemed unexperienced |
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From:
Mary Murphy
Submitted on
2007-09-16
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Customer Rating:
5/5 |
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Enjoyed it very much - rooms
nice and food excellent |
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From:
Frank Brennan
Submitted on
2007-09-14
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Customer Rating:
5/5 |
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Very friendly and courteous staff. |
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From:
Paul Costello
Submitted on
2007-09-11
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Customer Rating:
5/5 |
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Hotel very central to city centre withing walking distance. Hotel Food Very good.Hotel Bar nice decor just a little quiet when we visited |
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From:
"Anonymous guest, details on file."
Submitted on
2007-09-05
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Customer Rating:
3/5 |
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The entrance lacks a little colour.Perhaps flower containers might brighten up the area.The garage requires more control.It appears that non hotel users are parking there?Perhaps some soft music as a background would give the foyer some ambience as the area is small and bland. |
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From:
kathleen quinn
Submitted on
2007-08-31
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Customer Rating:
4/5 |
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Some background music would be nice in dining room. |
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From:
"Anonymous guest, details on file."
Submitted on
2007-08-31
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Customer Rating:
3/5 |
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Lacked atmosphere. No music in the restaurant. |
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From:
"Anonymous guest, details on file."
Submitted on
2007-08-30
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Customer Rating:
4/5 |
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Nice hotel.Good quality food.
The breaskfast needs to be organised better in relation to service,a free for all feel to it.
You have to chase a staff member in order to get your tea/coffee milk butter etc,the quality of the breakfast is very good though.Had good meal in hotel restaurant. |
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From:
John Brady
Submitted on
2007-08-29
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Customer Rating:
3/5 |
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Would have given higher marks only for bar service. Restaurant is superb but bar food leaves a lot to be desired |
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From:
Noel Reid
Submitted on
2007-08-28
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Customer Rating:
5/5 |
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i thought the hotel staff were very friendly and would not hesitate to recommend them to any one |
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From:
"Anonymous guest, details on file."
Submitted on
2007-08-27
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Customer Rating:
5/5 |
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no complaints at all |
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From:
Noreen Carney
Submitted on
2007-08-27
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Customer Rating:
4/5 |
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the bedrooms were very comfortable and spacious. Food was fine, but the restaurant didn't have a great ambience. The hotel carparking facilities are inadequate, and the hotel's location close to busy roads within the city makes it difficult to access by car. The location though is great for walking within the city in the evening. Overall we were very happy with our stay in the Fitzwilton, and the region around Waterford has lots to offer for a city break. |
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From:
"Anonymous guest, details on file."
Submitted on
2007-08-23
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Customer Rating:
4/5 |
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Staff Friendly Hotel nice should be entertaniment in the residents bar |
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From:
Bridget kenny
Submitted on
2007-08-22
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Customer Rating:
4/5 |
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Lovely clean hotel. Very central
to everything. Will return again. |
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From:
"Anonymous guest, details on file."
Submitted on
2007-08-20
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Customer Rating:
2/5 |
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Would not rate this as a 4 star hotel as the service was the worst I have ever witnessed. Would also have expected more facilities than a small bar and one small restaurant not large enough to cater for breakfast. We were not the only people there that felt this way and many people showed there dissatisfaction over the breakfast situation. This is a shame as the Fitzwilton is a well presented hotel. |
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From:
"Anonymous guest, details on file."
Submitted on
2007-08-20
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Customer Rating:
4/5 |
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The hotel and staff were lovely, the breakfast was also very nice, we weren't very happy with the evening meal but that is the only bad comment I can make. |
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From:
"Anonymous guest, details on file."
Submitted on
2007-08-19
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Customer Rating:
4/5 |
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It would be nice if the Fitzwilton accommodated smokers as I noticed a lot of butts outside my window. |
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From:
John and Paula Coonan
Submitted on
2007-08-15
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Customer Rating:
4/5 |
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Very nice contemporary hotel in the centre of Waterford City. The rooms were very modern and clean and the food in the restaurant was excellent. The only drawback was the noise of the traffic as the hotel is located on a very busy road. If staying again I would request a room in the back of the hotel. |
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From:
"Anonymous guest, details on file."
Submitted on
2007-08-13
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Customer Rating:
4/5 |
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Breakfast very good for two mornings but need more staff on busier days. I know the bar on the wall in the bath is necessary but they are quite big and position is very awkward. |
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From:
"Anonymous guest, details on file."
Submitted on
2007-08-10
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Customer Rating:
4/5 |
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Its a beautyful hotel,very clean and a very good breakfast. Only problem we had was no parking spaces in the hotel car park in da evening. And be careful not to park on footpath outside hotel i incurred a parking ticket. But other than that a very enjoyable stay. |
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From:
Bill Linnane
Submitted on
2007-08-10
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Customer Rating:
5/5 |
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Great time at the Fitzwilton, 5 min walk to the heart of the city. Enjoyed Waterford, sunny and warm, if in the city again I would use the Fitzwilton. |
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From:
"Anonymous guest, details on file."
Submitted on
2007-08-07
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Customer Rating:
3/5 |
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Rooms very comfortable.TV remote not working.Key card refused to work 1 am . Night porter very helpful. No Parking available at hotel.Public parking available 10 mnutes walk at ?5 every entry.Of 3 receptionists, only one seemed to actually connect with customers. One other seemed happy to emphasise that there were no vacancies when enquiring about extended stay. |
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From:
Oliver McGuinness
Submitted on
2007-07-29
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Customer Rating:
4/5 |
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extreemly pleased with the hotel, the only downside being very little room for parking, had to park at the quays, with no offer of payment for same. |
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From:
"Anonymous guest, details on file."
Submitted on
2007-07-27
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Customer Rating:
4/5 |
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No entertainment in lounge at night time. |
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From:
Patricia Doyle
Submitted on
2007-07-25
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Customer Rating:
5/5 |
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my stay at the hotel was excellent. rooms were clean and the food in both the restaurent and bar was excellent. staff were very helpful and friendly. |
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From:
Michelle Donovan
Submitted on
2007-07-24
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Customer Rating:
4/5 |
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The staff at the hotel were very pleasant and helpful I would stay there again and would recommend the hotel |
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From:
"Anonymous guest, details on file."
Submitted on
2007-07-21
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Customer Rating:
3/5 |
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rooms unattractive |
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From:
"Anonymous guest, details on file."
Submitted on
2007-07-18
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Customer Rating:
4/5 |
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Excellent city centre hotel. New, modern and very nicely decorated. However, the toilet seat on the loo was loose, not what you would expect... just some small maintenance that needs attention |
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From:
"Anonymous guest, details on file."
Submitted on
2007-07-10
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Customer Rating:
3/5 |
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The rooms were very comfortable and clean. However, the noise levels on the street outside the bedroom window was ridiculously loud and didn't stop until 530am |
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From:
"Anonymous guest, details on file."
Submitted on
2007-07-05
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Customer Rating:
4/5 |
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Food fantastic in Bar and restaurant, but breakfast I feel there should be low fat butter and low fat milk available, also no fresh fruit. Staff did not seat you on arrival and you had to ask for Tea or coffee. Room was lovely but service of room was not great. Did not like the bar seating lighting etc, too open & no entertainment in hotel. Overall we enjoyed our break but went to another hotel each evening for entertainment. Would not be inclined to stay again. |
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From:
"Anonymous guest, details on file."
Submitted on
2007-07-03
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Customer Rating:
5/5 |
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Everything was perfect, the hotel was fabulous and the decor of the rooms was outstanding. Will definitely be visiting there again. |
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From:
"Anonymous guest, details on file."
Submitted on
2007-06-27
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Customer Rating:
4/5 |
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Great hotel |
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From:
"Anonymous guest, details on file."
Submitted on
2007-06-26
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Customer Rating:
3/5 |
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The food in the hotel was great and the staff were very friendly. However, the heat in the bedrooms was unbearable and the one we were assigned was a bit cramped. We did open the window but there was drilling at 7 a.m. the next morning. It is a city centre hotel so do not expect peace and quiet! |
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From:
Marie murphy
Submitted on
2007-06-25
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Customer Rating:
3/5 |
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Hotel was too warm no
air conditions would not stay
there again |
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From:
Ruth Conway
Submitted on
2007-06-18
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Customer Rating:
5/5 |
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Lovely new hotel, clean rooms, friendly staff, trendy bar |
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