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Hotel Catalonia Excelsior ***
C/ Barcelonina 5, Valencia, Comunidad Valenciana 		rooms from € 48!
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Average satisfaction rating out of 5
for this property among customers
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rating  2.0
based on 1 review
Customer comments are strictly limited to customers who have used bookassist to make a reservation at this property. The bookassist team only invites customers to submit their comments after they have completed their stay.  
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From: "Anonymous guest, details on file."
Submitted on 2006-07-30 		Customer Rating: 2/5
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comments The room was fine, the location is perfect, and the staff was courteous. Except for one major problem, I would have given the hotel a rating of 4. The problem was that when I checked out, the hotel charged me again for the deposit I already paid when I booked the room from your website. When I explained that I shouldn't be charged again for that amount (and I showed the printout of my web reservation), the desk clerk insisted that the hotel doesn't receive any money from bookassist and that I need to pay the hotel the full amount. We almost got into an argument about this. I have used bookassist on 2 or 3 other occasions, and this has never happened before. I hope someone at bookassist can sort this out with this hotel and reimburse me the extra charge. (The deposit and booking fee were subsequently refunded)
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