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Casual Valencia de las Civilizaciones

Doctor Marco Merenciano 3, Valencia

4.3
5

Average satisfaction rating out of 5 for this property among customers:

You are currently viewing reviews preferentially in English. Click here to see reviews in all languages


Customer Rating: 4/5

From: Oksana Pyatak (Germany)

Submitted on 12-Oct-2016 (English)

The hotel is nice and clean. The area where the hotel is located is secure and friendly. The only one thing that was not that convenient was the way to the city center. To get there on foot took about 20-30 min., the bus stops were there, but it's necessary to take into account waiting time and the stops in the city center are not very central. But for me it was not a big deal and I still did enjoy my stay in the Las Civilizaciones. Thank you!


Customer Rating: 4/5

From: Hotel Guest, details on file. (Canada)

Submitted on 25-Oct-2014 (English)

We loved the creative decor. The room was very comfortable and the hotel was lovely once we got inside. We did not particularly like the neighbourhood and the way we had to check in. Missed the personal touch, such as someone to greet us and help us figure out where to go, get a map, etc.

Hotel Response:

Thank you very much


Customer Rating: 3/5

From: martyna koleczko (United Kingdom)

Submitted on 13-Oct-2014 (English)

room was little bit to small and there was no lift so we had to carry buggy every time we enter to the hotel. good customer service

Hotel Response:

Thanks for your review. We have only 8 steps, it's not possible to put a lift for this fews steps, sorry for the inconvenience


Customer Rating: 4/5

From: Hotel Guest, details on file. (Netherlands)

Submitted on 4-Jul-2014 (English)

Very clean, and excellent service. Next time I would ask for a room on the front. Small batchroom.

Hotel Response:

Thank you very much


Customer Rating: 5/5

From: Maud Jeukens (Spain)

Submitted on 21-May-2014 (English)

We loved it and will definitely come back! The only thing we missed was a fridge but overall it was great!

Hotel Response:

Thanks for your comment. We will assess the put a fridge in the room.


Customer Rating: 4/5

From: David Bell (Spain)

Submitted on 25-Mar-2014 (English)

I thought when we arrived and had to use an automatic check-in that I had made a mistake in booking this hotel. However it was simple enough and when we got to our room I was really impressed with the "quirky" nature of the room. We stayed in the Roman suit and it was quite amazing. Very comfortable and really different. The Jacuzzi was big enough to get the whole Valencia football team in. Great value for money.

Hotel Response:

Thanks for your words ... hope to see you again soon


Customer Rating: 4/5

From: Kim Nicolson (New Zealand)

Submitted on 12-Mar-2014 (English)

The Hostal was heaps of fun. The staff are extremely helpful. We were shown almost every room in the hostal and they are all unique and excellent value for money. We would definitely stay there again. The use of their bikes was the best thing as you can get around Valencia very easily on them...prebook them to ensure you have them.

Hotel Response:

Hi Kim... Thanks for your review... We hope to see you soon¡¡¡¡¡¡


Customer Rating: 4/5

From: Hotel Guest, details on file. (Spain)

Submitted on 19-Oct-2013 (English)

Great hostel for the price ; more like a hotel. The gentleman who runs the hostel is great. He's very helpful. The only problem is the check in process. It can be difficult, as you check in with a machine. If the staff is not onsite, you must have an application to reach the staff by phone if coming international and don't have a local phone plan.

Hotel Response:

Hi Naomi, thank you for your review. We are an innovator hostal. We are cheap because we do not have 24 hours reception service. The systen is to easy to do the check in like you see here. Is possible first time will be new but is very ver y easy... Believe me


Customer Rating: 5/5

From: Tatiana Khrylova (Russian Federation)

Submitted on 23-Aug-2013 (English)

One of the best hotels EVER!


Customer Rating: 3/5

From: Hotel Guest, details on file. (Italy)

Submitted on 10-Jul-2013 (English)

Unusual and funny room! a bit outside the city center. Air conditioning should be improved. very cheap!

Hotel Response:

HI Alessandro. thank ypu for your review. Please would you like to be so kindly and send as a mail with The improve that you think we must do in The air conditional???? Every day qe check IT and id we could be better we would like to be ir


Customer Rating: 5/5

From: Hotel Guest, details on file. (Italy)

Submitted on 20-Mar-2013 (English)

it was ALL PERFECT. Perfect condition, wonderful room. Very very good.

Hotel Response:

Hi Paolo... Thank you very much for your review... We hope see you soon...


Customer Rating: 5/5

From: Hotel Guest, details on file. (Spain)

Submitted on 19-Dec-2016 (Spanish)

Muy buena. Tenía habitación temática y al llegar me ofrecieron suite (por anulacion de otro cliente) a un precio incluso inferior. Eso es calidad de atención.Habitacion amplia y comoda.

Hotel Response:

Nos encanta haber cumplido tus expectativas


Customer Rating: 5/5

From: Ana Beatriz Aragón Iniesta (Spain)

Submitted on 27-Nov-2016 (Spanish)

Una estancia estupenda, una decoración superficie bonita y, el jacuzzi superficie relajante. Para repetir sin duda, gracias por todo

Hotel Response:

Gracias por tu valoración


Customer Rating: 4/5

From: Hotel Guest, details on file. (Spain)

Submitted on 26-Nov-2016 (Spanish)

Todo muy profesional,la parte negativa el jacuzzi solo funciona la mitad de los aireadores y la ducha de hidromasaje no funcionaba. Por lo demas una estancia estupenda.

Hotel Response:

Buenas. Lamentamos que varios aireadores estuvieran cerrados. Ya los hemos abierto para que no vuelva a pasar


Customer Rating: 4/5

From: Hotel Guest, details on file. (Spain)

Submitted on 26-Nov-2016 (Spanish)

Me hubiera gustado poder haber elegido el tipo de suite

Hotel Response:

Siempre puedes indicarnos en observaciones que suite quieres. Si reservas la Suite Deluxe es la suite Roma, si reservas Suite normal puedes elegir entre Creta o Azteca pero debes de indicarlo. No dudes en decírnoslo y dentro de las posibilidades te reservaremos la que nos pidas


Customer Rating: 5/5

From: Estela Garcia (Spain)

Submitted on 10-Nov-2016 (Spanish)

A la llegada me comentaron de un pequeño problema que hizo que no pudieramos entrat hasta las 4 pero tubieron un detalle muy bonito decorandonos la habitacion sin cargo. Nos encanto la suite romana.

Hotel Response:

Nos alegra vuestra comprensión. Que menos que ofreceros el detalle de la decoración


Customer Rating: 5/5

From: Hotel Guest, details on file. (Spain)

Submitted on 23-Oct-2016 (Spanish)

Nos encantó, ya habíams confiado en ellos en una ocasión y esta vez nos aventuramos a la suite y fue genial, además era nuestro aniversario y Casual Valencia de las civilizaciones tuvo un detalle muy bonito con nosotros. Gracias chicos.

Hotel Response:

No olvidéis que no hay dos sin tres... os estamos esperando


Customer Rating: 0/5

From: Hotel Guest, details on file. (Spain)

Submitted on 16-Oct-2016 (Spanish)

La habitación era un poco oscura, para mi gusto le faltaba iluminación. Además, nada más entrar se apreciaba el olor a tabaco. Se oía perfectamente a la gente de otras habitaciones y la cama estaba hundida por en medio. No volveríamos a este hotel.

Hotel Response:

Lamentamos vuestra valoración. Vamos a hacer todo lo posible para mejorar


Customer Rating: 5/5

From: Tania Bonilla Martínez (Spain)

Submitted on 14-Oct-2016 (Spanish)

Ha sido una estancia muy buena. La habitación impecable y el trato por la recepcionista fue extraordinario. Un 10 muchas gracias chicos

Hotel Response:

Gracias a vosotros


Customer Rating: 4/5

From: Hotel Guest, details on file. (Spain)

Submitted on 22-Sep-2016 (Spanish)

Pasé una noche con mi pareja en la suite romana. Quería darle una sorpresa y hacer algo fuera de lo normal y la organización del hostal me ayudó a ello. La habitación está muy bien, solo pondría como pega la cama que hace mucho ruido y las vistas (da a un deslunado poco evocador). La parte del jacuzzi es muy amplia y confortable. En general, lo recomendaría a todo el mundo, es una experiencia muy curiosa.

Hotel Response:

GRacias por tus palabras