Average satisfaction rating out of 5
for this property among customers |
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4.0/5 |
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274
reviews
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| Customer comments are strictly limited to customers who have used bookassist to make a reservation at this property. The bookassist team only invites customers to submit their comments after they have completed their stay.
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English.
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From:
Gordon Bradley
(United Kingdom)
Submitted on 7-Feb-2012 (English)
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Customer Rating:
4/5 |
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From:
Alastair Wilkinson
(Scotland)
Submitted on 1-Feb-2012 (English)
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Customer Rating:
5/5 |
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Great few days, staff were very helpfull and pleasant, will be back in future.
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From:
Stephen Boyce
(Scotland)
Submitted on 30-Jan-2012 (English)
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Customer Rating:
5/5 |
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From:
"Hotel Guest, details on file."
(Scotland)
Submitted on 22-Jan-2012 (English)
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Customer Rating:
4/5 |
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Staff very friendly and helpful and service was quick. Accommodation fine, room was of a good size. Beds comfortable. Chairs in room could do to be re-upholstered. Breakfast was good. Swimming pool and showers were good, however the sauna wasn't working which was unfortunate (would be nice in January to have this facility). Changing area in pool requires attention to ensure there are no gaps in the partitions. Would definity stay again.
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From:
"Hotel Guest, details on file."
(Scotland)
Submitted on 19-Jan-2012 (English)
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Customer Rating:
5/5 |
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Room was great size and lovely loch view. Food excellent and staff very helpful and friendly
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From:
Gobinder Walia
(United Kingdom)
Submitted on 13-Jan-2012 (English)
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Customer Rating:
5/5 |
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We thouroughly enjoyed our stay. our room had a fantastic view of the loch. The room was confortable,clean & tidy. The bar was well stocked & the draught beer was perfect. We would have used the restaurant if traditional meals were on the menu. We made good use of the liesure facilities a nice way to warm up & relax after a hard days walking
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From:
Donnie Oliphant
(Scotland)
Submitted on 12-Jan-2012 (English)
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Customer Rating:
5/5 |
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Enjoyable stay - friendly atmosphere, spotlessly clean and pool just perfect!
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From:
Paul Cassell
(United Kingdom)
Submitted on 11-Jan-2012 (English)
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Customer Rating:
5/5 |
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From our arrival at the hotel to the time of our reluctant departure, we were highly impressed with every aspect of our stay. The staff were so obliging and friendly. We asked to extend our stay, and even though the hotel was extremely busy, the reception staff worked hard to accomadate us. Following this my father was taken ill and we had to leave unexpectedly. Once again the staff were there to help and made everthing easy for us. We cannot praise the service we recieved enough, and the fantastic value for money.We cant wait to return.
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From:
Alan Thompson
(United Kingdom)
Submitted on 11-Jan-2012 (English)
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Customer Rating:
4/5 |
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I had an excellent stay for 2 nights with my partner, we loved the pool and sauna, the staff were efficient and friendly, and the food was lovely. We will return again, hopefully when the weather is better!
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From:
miss donna hunter
(Scotland)
Submitted on 11-Jan-2012 (English)
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Customer Rating:
5/5 |
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The staff are particularly nice. Very helpful and friendly.
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From:
alan connor
(Scotland)
Submitted on 8-Jan-2012 (English)
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Customer Rating:
4/5 |
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From someone who travels every week for work, the hotel staff are as friendly and helpful as they come. The room (312) was very good although we could hear every footstep taken by the family in the room above. The sauna was never hot and listening to the members this was a problem already known by the management.
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From:
Neil Bird
(United Kingdom)
Submitted on 6-Jan-2012 (English)
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Customer Rating:
5/5 |
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The bedroom was extremely spacious and very well kept, cleaned every day we stayed there and all the little extras such as tea, coffee and biscuits were replenished every day as well. View from the third floor facing the loch was spectacular, the breakfast each morning was excellent and all the staff we spoke to where well informed and helpful, overall me and my wife would recommend this hotel to anyone any day of the week.
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From:
"Hotel Guest, details on file."
(Scotland)
Submitted on 6-Jan-2012 (English)
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Customer Rating:
5/5 |
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We have been coming to the Isles of Glencoe since it opened 20 years ago. this was our 9th visit and as usual we really enjoyed it,particularly the excellant food and very friendly and helpful staff. We are glad to see some refurbishment and decorating taking place, as it had become a little tired on our more recent visits.Would like to see a real on sale in the bar.
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From:
Merlin Rensman
(Scotland)
Submitted on 3-Jan-2012 (English)
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Customer Rating:
5/5 |
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It was better than we expected. The service is great and the members are very helpful. The food was really good. A very good prize for what you get, including the Swimming pool / sauna. ( room was a little too hot, but is was miserable weather outside. We will come back for sure!!!
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From:
"Hotel Guest, details on file."
(United Kingdom)
Submitted on 29-Dec-2011 (English)
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Customer Rating:
4/5 |
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Our second visit at this hotel. Very good for the price paid
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From:
"Hotel Guest, details on file."
(Scotland)
Submitted on 28-Dec-2011 (English)
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Customer Rating:
3/5 |
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The Hotel and surroundings are beautiful ans we had a pleasant stay however, we were only there for one night and the fire alarm went off twice and although we got a double room as requested it was two single beds pushed together, most uncomfortable. When this was mentioned to the receptionist she simply said ' we will not do this the next time you stay'.
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| Hotel Response:
Many thanks for your feedback regarding your recent stay with us. I apologise that the fire alarms activated twice during your stay. I believe that there was a fault with one of the callpoints, which has now been rectified. I am sorry that you felt that the zip link bed was not comfortable for you. We have a number of rooms throughout the Hotel with zip link beds in them. I hope that you would choose to stay with us again. To ensure that you are allocated a double bed, please do advise my team on booking that this would be your preference.
Kind regards
Tracy Mackintosh
General Manager
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From:
Paul Rough
(Scotland)
Submitted on 8-Dec-2011 (English)
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Customer Rating:
4/5 |
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From:
john mclachlan
(Scotland)
Submitted on 5-Dec-2011 (English)
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Customer Rating:
5/5 |
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Staff couldn't have been more helpful or friendlier. Thoroughly enjoyed our stay and will definetly be back again.
Would have liked it if bar snacks or bar meals had been available at night instead of the set 3 course meal, I couldn't manage a 3 course meal and there was nothing on that menu that I liked
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From:
"Hotel Guest, details on file."
(Scotland)
Submitted on 4-Dec-2011 (English)
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Customer Rating:
5/5 |
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Bought the all-inclusive stay, for 1 night at the end of November. It was well worth the money we paid! The room was comfortable, food was tasty and bar staff were very friendly.
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From:
"Hotel Guest, details on file."
(Scotland)
Submitted on 4-Dec-2011 (English)
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Customer Rating:
3/5 |
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Room was nice, good size and perfectly clean. Dinner was rubbish. Sinewy venison casserole, then microwave chicken as an alternative. Service was friendly and breakfast was great!
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From:
"Hotel Guest, details on file."
(Scotland)
Submitted on 21-Nov-2011 (English)
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Customer Rating:
5/5 |
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We had a wonderful stay in a beautiful big bedroom with a loch view, and stunning scenery all around. We were lucky ith the weather. Dinner and breakfast were both delicious, as was the wine (reasonably priced too). The spa facilities were good and not too busy, however. we had hoped the jacuzzi would been much warmer than the normal swimming pool temperature.
The staff were very helpful, friendly and attentive! Will definetly return again for a weekend!
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From:
Victoria Arnold
(United Kingdom)
Submitted on 14-Nov-2011 (English)
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Customer Rating:
4/5 |
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Had a great stay at the isle of Glencoe hotel. we took the dog and had a room with access to a patio which was fantastic. Beautiful views too.
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From:
Sue Turton
(United Kingdom)
Submitted on 10-Nov-2011 (English)
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Customer Rating:
5/5 |
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Lovely hotel everything spot on and reasonably priced
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From:
Lindsay McGall
(Scotland)
Submitted on 10-Nov-2011 (English)
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Customer Rating:
4/5 |
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We enjoyed our stay at the hotel and the staff were very friendly and helpful. Only negative comments are that our shower ran very hot and then cold every time we used it and we were disappointed the jacuzzi was part of the pool and not separate. We enjoy a hot jacuzzi. Overall very nice and we enjoyed our honeymoon.
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From:
Peter Driver
(United Kingdom)
Submitted on 10-Nov-2011 (English)
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Customer Rating:
4/5 |
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The hotel decor & particularly the furnishings in the public areas were looking tired
This hotel is in one of the most breathtaking settings imaginable & with a little effort could be right up there with the big names.
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From:
"Hotel Guest, details on file."
(Northern Ireland)
Submitted on 9-Nov-2011 (English)
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Customer Rating:
3/5 |
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friendly staff, lovely views, accommodation fair
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From:
Mark Borland
(Scotland)
Submitted on 6-Nov-2011 (English)
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Customer Rating:
5/5 |
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Excellent food, friendly staff and incredible views from our room. Really enjoyed our stay and looking forward to going back.
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From:
"Hotel Guest, details on file."
(Scotland)
Submitted on 1-Nov-2011 (English)
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Customer Rating:
5/5 |
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An excellent hotel in a stunning location. The meals were superb and the staff friendly and attentive. An ideal base for holidaying in this region.
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From:
Ken Aitken
(United Kingdom)
Submitted on 31-Oct-2011 (English)
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Customer Rating:
4/5 |
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We had a loch view room with absolutely stunning views up the loch through beautiful and unusual sloping windows. Room was very comfortable, extremely clean and of a very good size. Hotel has excellent facilities and friendly welcoming staff. Breakfast at the hotel was first class but we felt the evening meal could have been enhanced with more choice rather than a fixed menu and price structure for 2 or 3 courses which we thought was on the expensive side. Otherwise an excellent visit and we will be back.
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From:
"Hotel Guest, details on file."
(Scotland)
Submitted on 27-Oct-2011 (English)
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Customer Rating:
3/5 |
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More of a family hotel than we thought it would be but the staff were exceptionally friendly and helpful, especially behind reception! Beautiful view from the room. Breakfast was ok and Lunch we had was actually quite nice. Overall happy with the stay - particularly the free wifi!
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From:
"Hotel Guest, details on file."
(Scotland)
Submitted on 25-Oct-2011 (English)
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Customer Rating:
4/5 |
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Staff were very friendly and helpful. Lovely views of the cloud. Only disappointment was I thought there were bathrobes!!
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From:
"Hotel Guest, details on file."
(Scotland)
Submitted on 24-Oct-2011 (English)
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Customer Rating:
4/5 |
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Lovely setting, rooms clean. Great to have swimming pool.
Food a bit expensive for volume/quality.
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From:
Robert Salt
(United Kingdom)
Submitted on 24-Oct-2011 (English)
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Customer Rating:
5/5 |
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Hotel perfect location, Rooms Large clean room with great views, Staff very helpfull and friendly,Food breakfast and evening meal very good
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From:
Stuart Hutchins
(United Kingdom)
Submitted on 4-Oct-2011 (English)
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Customer Rating:
1/5 |
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Staff were very efficient and friendly.
Breakfast delivered to our room was first rate. Ten out of ten.
Hotel was clean but unbelievably shabby.
Condition of furniture in the restaurant stopped us in our tracks.
Although the bathroom was clean and well appointed, our room was tatty and very expensive. Not worth even half the price we paid.
The roof in the corridor outside our room had been leaking for long enough to make the carpets smell strongly of sour water.
The operators have relied for too long on the location itself to give value.
Felt utterly conned.
Very, very disappointed.
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| Hotel Response:
Many thanks for your feedback. I shall be in touch to discuss your stay further with you.
Kind regards
Tracy Mackintosh
General Manager
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From:
mike prior
(United Kingdom)
Submitted on 30-Sep-2011 (English)
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Customer Rating:
2/5 |
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I first stayed with you in 2000 and have seen a couple of new owners along the way. It may be a sign of the times but you seem to be running on a shoe string as to how it first was originally. F OtGlen
You are charging top dollar for very basic rooms now. the white bedding is very cheap looking and my room 336 which i have always stayed in looked sad and unwelcoming.
The food offering was very poor to what i was expecting and the room guides are still the same as they were 11 years ago only you dont insert the evening meal offerings as was the case
maybe you are too embarrased at the lack of quality offerings.
Bus trips, weddings easy money, easly pleased punters a sad inditement for what is a magnificent hotel with a magnificent location. I dare say my comments will not make a jot of difference but give me a call to discuss further. The management meeting i witnessed at breakfast was typical of visiting higher company employee/ area manager doing his weekly milk round and a trip around the hotel just to tick boxes, give me a break. Making the poor hotel manager squirm with his coffee in full view and ear shot of me and others very poor just give the hotel manager more money to invest in the hotel yes the decor was ok for 10 + years and the decorator was on site.
Food offering pathetic
Breakfast wanting
Room so sad
Value for money, I will shop around because you are over the top for value. Bet you dont publish this one!!
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| Hotel Response:
Many thanks for your feedback regarding your recent stay with us. I will be very happy to call you and discuss your stay further.
Kind regards
Tracy Mackintosh
General Manager
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From:
"Hotel Guest, details on file."
(Scotland)
Submitted on 27-Sep-2011 (English)
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Customer Rating:
3/5 |
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From:
"Hotel Guest, details on file."
(Spain)
Submitted on 21-Sep-2011 (Spanish)
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Customer Rating:
4/5 |
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No puedo pensar en un enclave más impresionante que el de este hotel, es maravilloso, sólo estuvimos una noche pero era para haber estado una semana. La calefacción de la habitación no funcionaba pero enseguida nos trajeron un calefactor. El personal es encantador y muy amable. Lo único negativo es que íbamos cargados de maletas y no hay ascensor y son muchas escaleras.
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From:
Eleanor Murray
(Scotland)
Submitted on 17-Sep-2011 (English)
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Customer Rating:
5/5 |
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I booked this hotel as I was taking my dog.It was excellent - the room had french windows opening out onto a wonderful view of the loch and provided easy access to the grounds outside.The room was spotless and the staff friendly and efficient. We booked 2 nights b&b on the advance booking option, so this was great value - we had our evening meal at the hotel both evenings as the food was delicious - and that view from the restaurant was spectacular. I certainly hope to stay again sometime.
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From:
DAWN MACGREGOR
(Scotland)
Submitted on 11-Sep-2011 (English)
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Customer Rating:
0/5 |
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WE BOOKED THIS HOTEL BUT UNFORTUNATELY THE HOTEL OVERBOOKED US THROUGH THE INTERNET. WE STAYED AT ONE OF THEIR SISTER HOTELS
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From:
"Hotel Guest, details on file."
(United Kingdom)
Submitted on 30-Aug-2011 (English)
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Customer Rating:
4/5 |
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From:
JOHN BUCKLEY
(United Kingdom)
Submitted on 26-Aug-2011 (English)
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Customer Rating:
5/5 |
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The Hotel is in a lovely setting being right beside Loch Leven. All the staff were very welcoming and helpful. The rooms were large, well appointed and exceptionally clean, the view over the Loch from our room was stunning. The breakfasts were buffet style; there was no shortage of food, even if you came down towards the end. I would definitely stay here again.
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From:
"Hotel Guest, details on file."
(United Kingdom)
Submitted on 22-Aug-2011 (English)
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Customer Rating:
3/5 |
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Lounge furniture very tired, should have been replaced long ago. Food just about adequate. The pool was nice. The rooms were fine with great views.
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From:
Maderlin Bidmead
(United Kingdom)
Submitted on 12-Aug-2011 (English)
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Customer Rating:
5/5 |
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really lovely hotel - great staff. We had a loch view room - a must have if possible as it looks out on the loch but there is also a seating area. very very pleased with it and would highly recommend it!
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From:
Iain Gove
(Scotland)
Submitted on 6-Aug-2011 (English)
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Customer Rating:
4/5 |
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Lovely hotel in a stunning lochside location and great value.
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From:
"Hotel Guest, details on file."
(United Kingdom)
Submitted on 2-Aug-2011 (English)
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Customer Rating:
4/5 |
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From:
"Hotel Guest, details on file."
(United Kingdom)
Submitted on 2-Aug-2011 (English)
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Customer Rating:
3/5 |
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Have enjoyed being a guest at the hotel on many occasions over the past few years and have really enjoyed ourselves. Location and surrouning scenery is fabulous but regretfully have to say that that soft furnishings and decor within bedrooms, lobby and lounge areas have become rather shabby and in need of refurbishment.
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From:
Marion Spence
(Scotland)
Submitted on 29-Jul-2011 (English)
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Customer Rating:
5/5 |
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We had a wonderful weekend in a beautiful setting, accomodation clean and very comfortable, food excellent, swimming pool a bonus, but the real highlight was the staff - welcoming, friendly and helpful, nothing was too much bother.
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From:
David Walker
(Scotland)
Submitted on 27-Jul-2011 (English)
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Customer Rating:
4/5 |
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A thoroughly enjoyable 2 days! Room was nice & clean and had a great view of the Loch. Hotel pool & sauna were put to good use and the water sports centre next door is well worth a visit too.
Only downside would have to be the food, the restaurant menu selection wasn't great. Room service was prompt but portions were small and somewhat expensive for what we got.
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From:
"Hotel Guest, details on file."
(Australia)
Submitted on 27-Jul-2011 (English)
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Customer Rating:
5/5 |
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The view from the room, similar to the breakfast area view, was unforgettable. Breakfast selection was delightful and enjoyable.
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From:
John Ritchie
(Scotland)
Submitted on 26-Jul-2011 (English)
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Customer Rating:
5/5 |
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I found the stay extremely enjoyable ,room was spacious ,clean and with a lovely view.Bathroom was extremely well laid out .The staff were very friendly and efficient.I would not hesitate to recommend the hotel to anyone.
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From:
"Hotel Guest, details on file."
(Scotland)
Submitted on 25-Jul-2011 (English)
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Customer Rating:
4/5 |
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Hi, we really enjoyed our stay at the hotel. We found the staff lovely. They were very friendly and accommodating. However we thought our room was a little tired. We were very pleased with the layout and it was perfect for a young family but thought that the room could be improved dramatically with not to much effort. We would plan a retun trip. Thanks
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From:
"Hotel Guest, details on file."
(United Kingdom)
Submitted on 25-Jul-2011 (English)
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Customer Rating:
4/5 |
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The room was great, with lovely views over the loch. There was a good selection for breakfast, and staff were really friendly. It's a shame there wasn't a bar meal option for evening meals - the £18+ set menu was a little OTT for families!
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From:
"Hotel Guest, details on file."
(United Kingdom)
Submitted on 22-Jul-2011 (English)
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Customer Rating:
4/5 |
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We have no complaints about staff or bedroom, the staff were as before very professional and welcoming. the bedroom was also fine. What we did notice was that the dining area especially the dining chairs in the conservatory style room are looking very grubby and jaded and could do with replacing. this has not put us off booking again but spoils the ambience of the hotel.
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| Hotel Response:
Many thanks for your feedback Valerie and I am pleased that you enjoyed your stay with us. We are hopefully going to be benefitting from new chairs and tables for the Restaurant and Conservatory in the near future, so hopefully by the time that you stay again, you will see the difference.
Kind Regards
Tracy Mackintosh
General Manager
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From:
"Hotel Guest, details on file."
(United Kingdom)
Submitted on 6-Jul-2011 (English)
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Customer Rating:
4/5 |
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From:
"Hotel Guest, details on file."
(United Kingdom)
Submitted on 2-Jul-2011 (English)
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Customer Rating:
2/5 |
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The hotel has beautiful views and great staff, thats where the compliments end as it needs an internal overhaul. The fixtures/fittings are torn, out dated, worn out and generally dirty or even broken. Its expensive for what it is and does not warrent a 3 star rating.
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From:
"Hotel Guest, details on file."
(Scotland)
Submitted on 1-Jul-2011 (English)
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Customer Rating:
4/5 |
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my sister and I enjoyed our brief stay with you and were delighted with our room overlooking the loch. The food was of a high standard and the staff were most attentive and friendly
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From:
Malcolm Vincent
(United Kingdom)
Submitted on 23-Jun-2011 (English)
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Customer Rating:
2/5 |
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Very slow drinks service in the restaurant.
Also condition of carpet in restaurant was disgraceful in fact dangerous.
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| Hotel Response:
Many thanks for your feedback Mr Vincent. I apologise that you felt that the drinks service was slow in the Restaurant and I have brought this to the attention of my F&B Manager. In regards to the carpet, this has now been replaced in the Conservatory since your stay with us. I hope that you will return to stay with us again so that we may restore your faith back to the Isles and be able to enjoy your meal as you should.
Yours sincerely
Tracy Mackintosh
General Manager
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From:
"Hotel Guest, details on file."
(United Kingdom)
Submitted on 19-Jun-2011 (English)
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Customer Rating:
3/5 |
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Lovely bedroom with fantastic view. Warm welcome on arrival. Good food. Restaurant staff seemed to be under pressure and too busy to attend to us satisfactorily during our stay so this reduced our overall rating. However, we would recommend the hotel and we will stay there again.
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From:
Miss Janet Lawley
(United Kingdom)
Submitted on 14-Jun-2011 (English)
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Customer Rating:
5/5 |
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the hotel staff gave us their usual high standard of cre and help. As two disabled visitors we appreciate the excellent facilites for wheelchair bound visitors. It is a joy to be able to enjoy the wonderful views and a touch of luxury. Thank you.
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From:
"Hotel Guest, details on file."
(Scotland)
Submitted on 3-Jun-2011 (English)
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Customer Rating:
5/5 |
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We thoroughly enjoyed our stay at the hotel and I recommend it in the strongest possible terms. I travel all over the world and am not easily pleased but I could not find anything at all to complain about!
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From:
"Hotel Guest, details on file."
(Scotland)
Submitted on 26-May-2011 (English)
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Customer Rating:
4/5 |
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From:
Markus Meissner
(Scotland)
Submitted on 18-May-2011 (English)
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Customer Rating:
4/5 |
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We (2 Families, 4 Kids) stayed for four days at the hotel. Nice atmosphere, great food and helpful personal.
We enjoyed it very much and will come again !
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From:
"Hotel Guest, details on file."
(United Kingdom)
Submitted on 17-May-2011 (English)
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Customer Rating:
2/5 |
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Good: spacious room, great view
Bad: children not obviously welcome, meal uninteresting and over-priced
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| Hotel Response:
Many thanks for your feedback Mr Bell. I am disappointed that you felt that your meal was not to your liking. You indicated that you felt that children were not welcome, and I would be interested to know why you feel this way as we cater for children on a very regular basis and most recently throughout the Easter holidays with over 40 children staying in the Hotel each night. We have an outdoor play area for them along with an indoor kids den and a children's menu available throughout the day and night. My contact details are 01855 812220 or e-mail gm.glencoe@akkeronhotels.com. I look forward to hearing from you.
Kind regards
Tracy
Tracy Mackintosh
General Manager
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From:
Alan Blakeman
(United Kingdom)
Submitted on 17-May-2011 (English)
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Customer Rating:
3/5 |
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Guess you will be aware of the 'flaws' in this place ..... looking a bit tardy - especially the bathroom, but lors of areas that were in need of some t.l.c..
Walking upstairs to room 335 reminded me of being in a squalid $30 American motel.
The restaurant staff were extremely helpful, friendly, and efficient, but
the 'Mrs Doubtfire-like' lady on reception was overly off putting, curt & - well, not welcoming in any way shape or form. Two others commented similar as we walked away after 2 counter 'encounters.'
Doubt we will return.
Thanks to Mr McLennon & the other restaurant staff.
Regards
Alan Blakeman
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| Hotel Response:
Many thanks for your comments and feedback Mr Blakeman. I am disappointed that you did not feel that the Hotel was what you were looking for. We do have an ongoing maintenance, painting and decorating programme in place and my managers are aware that there are areas within the Hotel that need to have spend in them. With regards to the Receptionist you encountered, I sincerely apologise for their behaviour and will be taking this matter up with them when they return to work. I would like to try and restore your faith back to the Isles and would ask if you could contact me direct on 01855 812220 or e-mail me on gm.glencoe@akkeronhotels.com, so that we could discuss your stay further.I look forward to hearing from you.Kind regardsTracyTracy MackintoshGeneral Manager
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From:
JOHN CLAY
(United Kingdom)
Submitted on 10-May-2011 (English)
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Customer Rating:
3/5 |
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We had stayed at hotel on a previous occasion 3/4 years ago.
The location is second to none.
The reception we received on this occasion was from a somewhat 'frosty receptionist', who did nit acknowledge our presence for some time.
The hotels finishes have become very jaded, e.g the carpets & doors are showing considerable signs of ware.
The fixed price dinner menu at a discounted rate of £20 sterling is poor on choice & the quality was very mediocre.
The breakfast was marginaaly better.
The Conservatory needs blinds fitting as the temperatures in there can be excessive.
Notice should be given to guests that due consideration should be given to others when retiring to bed in the early hours, there was considerable noise from other rooms adjacent to ours.
Please do not consider these comments to be negative, they are given in the hope that this hotel, which could be exceptional, can be improved in various ways.
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| Hotel Response:
Many thanks for your feedback Mr Clay. I have taken your comments on board and can advise you that we do have an ongoing maintenance, painting and decorating programme in place. We are unfortunately limited as to how much of a change we can make on a yearly basis as we depend on capital being available to us from the Hotel owner, to then be able to make the decision on how best to ensure that the money to spent as wisely and to the best use possible. I hope that you will not be deterred from returning to the Isles again in the future.
Kind regards
Tracy
Tracy Mackintosh
General Manager
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From:
JOHN PAUL MONAGHAN
(Ireland)
Submitted on 9-May-2011 (English)
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Customer Rating:
5/5 |
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We enjoyed our stay which is our second time there highly recommended for touring the fort William / glencoe area as pretty much centralised location the views are awesome and a photographers delight - definitely return again - food was excellent both dinner and breakfast - leisure pool superb for relaxation
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From:
Nikki Cossey
(United Kingdom)
Submitted on 9-May-2011 (English)
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Customer Rating:
4/5 |
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Wonderfully located and food was excellent. Room had a beautiful view of the loch and was clean and spacious. Thoroughly enjoyed our stay! Kitchen should close later in the evening.
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From:
"Hotel Guest, details on file."
(Ireland)
Submitted on 7-May-2011 (English)
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Customer Rating:
5/5 |
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Excellent hotel for comfort, cleanliness, and friendly staff. Wonderful location and I give it a 5 for disabled access and facilities. Keep up the good work. sorry I had only 1 night there.
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From:
shona graham
(United Kingdom)
Submitted on 5-May-2011 (English)
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Customer Rating:
2/5 |
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Due to the fabulous location of this hotel I feel there is minimal effort in other areas. Items were missed off our breakfast request, customer service was poor particularly the girl who appeared to be in charge of the bar. We found her to be rude and impolite. General waiter service was slow, due mainly to the staff being very young and understaffed. The fantastic location saved thus from being a very disappointing stay.
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From:
"Hotel Guest, details on file."
(United Kingdom)
Submitted on 4-May-2011 (English)
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Customer Rating:
3/5 |
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Overall stay was satisfactory, however I have the following comments.
When you first enter the hotel it is like entering a leisure center due to the location of the swimming pool and viewing area. It was a bit odd thatyou had to book to use the exercise room. The sauna didn't get very hot.
Breakfast didn't start 7:30 which is a bit late if you need to make an early get-away.We arrived at 7:27 on the last morning and the waitress got in a flap and told us we were too early and they weren't ready yet.
The tiles in the bathroom were a bit mouldy.
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From:
John Greer
(United Kingdom)
Submitted on 2-May-2011 (English)
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Customer Rating:
1/5 |
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As is noted on the comment card we left, there were a number of areas of our stay in which we were dissatisfied. Most notably, the dated decor (unrecogniseable compared to the website), the set menu at the restaurant and the lack of towels for the pool area
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From:
Daniel McInnes
(United Kingdom)
Submitted on 1-May-2011 (English)
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Customer Rating:
4/5 |
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The seating in the lounge area could really do with some renovation. The chairs and settees look quite tatty and dirty.
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From:
Peter Savage
(United Kingdom)
Submitted on 29-Apr-2011 (English)
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Customer Rating:
4/5 |
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Great place to stay on the way to and from the Western Isles. Easy to find, good parking, great views, spaceous room and a nice restaurant.
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From:
"Hotel Guest, details on file."
(Switzerland)
Submitted on 28-Apr-2011 (English)
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Customer Rating:
4/5 |
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From:
Paul Geddes
(Scotland)
Submitted on 26-Apr-2011 (English)
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Customer Rating:
3/5 |
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A great trip was let down by the poor standard of swimming facilities. Far too much chlorine in the pool meant my 2 children were unable to use the facility. Constant coughing and sore eyes. Not good!
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From:
"Hotel Guest, details on file."
(Scotland)
Submitted on 18-Apr-2011 (English)
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Customer Rating:
3/5 |
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As it was nine years since our last stay at Isles of Glencoe, we had our expectations before arriving as we had always enjoyed our stays there in the past. This visit, the staff were most helpful and the waitresses most attentive as was reception, the Hotel itself , the views aside, seemed a little "tired" , nothing a lick of paint here and there would solve. Our biggest "gripe" so to speak was our pre-booked Table d'hote dinner. It seemed very basic given the cost, we remember the meals to be outstanding and original from previous visits. Also, we dined in the conservatory and there was an unsightly worn through to threadbare patch in the carpet alongside our table, not a pretty sight for visitors paying top prices for the Hotel! That said, our Breakfast was as expected and a good choice of food and cereals etc. The coffee was decidedly cold though. All in all, we did enjoy our stay apart from the Dinner, the shower was good, the bed comfortable (with more pillows please). We didn't use the leisure facilities so cannot comment. We are in fact re-booked in July and bringing with us friends who have never visited this part of the world and we were really hoping their visit would be memorable, Hotel stay included, apart from the gorgeous setting. I hope you take this as positive feedback and not complaints. Just putting our view forward, but it does appear to be four star prices for a lesser grade surroundings.
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From:
"Hotel Guest, details on file."
(Scotland)
Submitted on 15-Apr-2011 (English)
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Customer Rating:
4/5 |
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Swimming pool area could be cleaner. Some poor finishings in our bathroom. In general, a good 3 star hotel. Friendly and helpful staff, clean beds, good powerful shower with plentiful hot water. Room would have benefited from a good airing as it smelled musky on our arrival. Great views from our third floor room.
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From:
Heather Hutchison
(Scotland)
Submitted on 15-Apr-2011 (English)
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Customer Rating:
4/5 |
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We had a lovely time but were a bit disappointment that we could not get a table for dinner on the frist night before 8.30pm. Apart from that the room was lovely with nice views, Staff were friendly and helpful and pool was lovely. Definately stay again.
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From:
Paul Williams
(United Kingdom)
Submitted on 14-Apr-2011 (English)
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Customer Rating:
5/5 |
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Our stay was very enjoyable. The hotel staff were friendly and efficient and rooms clean and tidy with excellent leisure facilities. The views are stunning from the bar and resteraunt. Tracy the General Manager of the hotel is very professional and this is a great place to stay.
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From:
Leslie Brown
(Scotland)
Submitted on 12-Apr-2011 (English)
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Customer Rating:
4/5 |
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Great family room concept with double but bunk bed and separate television in alcove. Childrens dinner options a bit limited (no pasta option). Great swimming pool and spectacular location.
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From:
Angela Woods
(United Kingdom)
Submitted on 11-Apr-2011 (English)
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Customer Rating:
5/5 |
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Fabtastic staff. very accomodating. I have special dietry needs and these were more than met at very little notice. Room was lovely, clean and tidy and the facilities were excellent.
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From:
"Hotel Guest, details on file."
(Scotland)
Submitted on 8-Apr-2011 (English)
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Customer Rating:
5/5 |
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We had a very relaxing stay in a comfortable room, tasty food, very pleasant staff and the most gorgeous views.
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From:
"Hotel Guest, details on file."
(Scotland)
Submitted on 4-Apr-2011 (English)
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Customer Rating:
4/5 |
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Staff might want to be aware of the wording describing the paying for extra towels. The staff member who explained it to me said it was a deposit but when i went back i never got my money back
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From:
Lynn Kiloh
(Scotland)
Submitted on 28-Mar-2011 (English)
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Customer Rating:
4/5 |
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Very satisfed with our stay and thought it was great value for money. Rooms were comfortable and staff extremley accomodating. Choice of dinner menu a bit limited at night time buit this was made up by not having to wait ages on your dinner. Our pet dog liked looking out of th ewindow in the morning with the great view
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From:
"Hotel Guest, details on file."
(Scotland)
Submitted on 28-Mar-2011 (English)
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Customer Rating:
5/5 |
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The check in time of 3pm is rather late - I think this should be earlier - 1pm would be better (or earlier).
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From:
"Hotel Guest, details on file."
(Scotland)
Submitted on 26-Mar-2011 (English)
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Customer Rating:
4/5 |
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A lovely family friendly hotel at my favourite location in Scotland....The room was nice, the view was exceptional, the staff were helpful and the food was good. To make matters even better there was lots of snow on Glencoe and Ben Nevis, albeit the battle against the 60mph winds on the mountain tops, was brutal! Ah well you cant get it all!!
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From:
Heather Hill
(Scotland)
Submitted on 25-Mar-2011 (English)
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Customer Rating:
5/5 |
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The hotel was lovely & so was the room. The staff were very friendly & helpfull & the food was good. Overall a very pleasant & relaxing stay, would not hesitate to go back again & hope to do so in the future.
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From:
Craig Carter
(United Kingdom)
Submitted on 20-Mar-2011 (English)
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Customer Rating:
4/5 |
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This is our 4th visit to the Isle of Glencoe hotel in the last 10 years. Beautiful setting and really enjoyed our stay as always. We really enjoyed the Top Deck room with great views across the Loch. The dinner on Saturday night was lovely and the only down side is the leisure facilities are a little small and tired. We also love popping into the village to visit the pub! Overall a very nice stay indeed. Thanks
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From:
Thomas Paton
(Scotland)
Submitted on 15-Mar-2011 (English)
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Customer Rating:
4/5 |
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Wonderful location with fantastic views. Food was very good although perhaps served a little too fast, though some might not complain about that. Rooms were extremely comfortable a nd kept warm which was extremely welcome at the time of our visit. The decor is a bit tired and with a little effort could make the place look a bit more modern and give it a wow factor. Staff were extremely friendly. One thing that did suprise me was the layout of the chairs in the lounge. They were all laid out with none facing others which made everyone keep to themselves. They did not encourage conversation as you would have had to shout across. This privacy may suit some people but in our opinion it made the place look unfriendly as everyone tended to sit on their own and not make conversation. All in all a fantastic situated hotel in the heart of the Scottish highlands, but with just a few tweaks it could be a leader.
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From:
steven stewart
(Scotland)
Submitted on 13-Mar-2011 (English)
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Customer Rating:
5/5 |
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this hotel is in a stunning location. the hotel fits into the area perfectly.
the staff are helpful, informed and friendly.
the bar/ restaurant provide excellent standard of food.
the rooms are well proportioned and have all facilities you would expect from such a hotel.
the best part of the hotel is undoubtedly the swimming pool/ sauna area which is very relaxing and has all facilties required.
excellent hotel/ highly recommended and definitely a place to visit again
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From:
"Hotel Guest, details on file."
(Scotland)
Submitted on 4-Mar-2011 (English)
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Customer Rating:
4/5 |
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Room nice and big, very clean but smelt a bit damp. Food in restaurant tasted lovely and staff attentive until we had desert, nobody came near us after that so we didn't get our included tea or coffee, the restaurant was empty at this point, we were also sat next to the lounge area and there was a quiz going on for other guests and felt we didn't really get to enjoy our quiet meal and conversation together as well. We couldn't find anyone to sort out
our bill which we thought was a little overpriced and quite often there was nobody around at the reception or bar to order drinks. Just small things that didn't ruin our stay but would put me off maybe staying again.
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From:
Michelle Carberry
(United Kingdom)
Submitted on 4-Mar-2011 (English)
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Customer Rating:
4/5 |
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This is our second year staying at your hotel and I cannot praise it more highly - we had a fantastic time again, our two young children love this trip to "The Hotel" - and all within what must be one one of the most beautiful settings anywhere! We are already looking forward to our trip next year! Keep this place a secret!
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From:
"Hotel Guest, details on file."
(Northern Ireland)
Submitted on 1-Mar-2011 (English)
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Customer Rating:
4/5 |
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We had an excellent stay, however I would like haggis on the breakfast and dinner menu, a little taste of scottish food perhaps?
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From:
VICTORIA MACDONALD
(Scotland)
Submitted on 28-Feb-2011 (English)
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Customer Rating:
3/5 |
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A very nice hotel, but it is a bit tired now and in need of a make over, if this work was done we would have awarded a higher value to the above question. The staff were very good
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From:
Karen Graham
(Scotland)
Submitted on 26-Feb-2011 (English)
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Customer Rating:
4/5 |
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The evening meal was awful. Obviously cooked the day before and re-heated. Had rotten (black) potatoes, lumps of fat in my steak pie and rock hard veg. We had a 3 course meal in under 40 mins....couldn't of been fresh! Our hotel room was thick with dust, so bad I had to go and buy anti-histamines as I have a 'mild' dust allergy. The bed was uncomfortable, very hard mattress. The views and Breakfast were the best thing really, very good and plenty of choice. We never used the pool, so cannot comment. I would be tempted to return with my family to see if this was just a 'one off' as many people love this hotel. Perhaps we were unlucky on this occasion?
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From:
Andrea Millwood
(United Kingdom)
Submitted on 24-Feb-2011 (English)
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Customer Rating:
5/5 |
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Had a lovely stay the hotel - gorgeous view from the room and staff friendly and helpful. The only comment I have was that the evening meal was rushed - we sat down at 7.15pm and were back in our room at 8pm after having 3 courses! We noticed there were 2 couples who sat after us and left before us also having had the 3 courses, so it wasn't just our table. The food was satifactory, just felt the service although prompt, could have been a little more relaxed to prevent the indigestion! I work in a hotel myself and have never had to deal with service that was too fast so understand this may be a little strange!
Overall great stay - shower head cleaned when asked so no issues.
Hoping to make this an annual trip as my boyfriend proposed whilst we were staying there - we'll definately be back!!
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From:
JAMES MACBEAN
(Scotland)
Submitted on 21-Feb-2011 (English)
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Customer Rating:
4/5 |
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The location is brilliant, the room was very comfortable and the staff welcoming and very helpful. Breakfast is all you could want but unfortunately the dinner was very disappointing in that expectations were let down by lack taste - as my wife commented 'no better than school dinners! and overpriced. Bring the dinners up to the same standard as the rest of the hotel.
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From:
Catherine Adair
(Scotland)
Submitted on 20-Feb-2011 (English)
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Customer Rating:
4/5 |
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The Isles of Glencoe is a fantastic hotel to chill out and relax. Location is amazing, food is good and the leisure facilities are great. The staff at the hotel are always friendly and courteous. Would highly recommend a visit.
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From:
fraser fleming
(Scotland)
Submitted on 20-Feb-2011 (English)
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Customer Rating:
4/5 |
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great location, freindly staff ang wonderfull food. can't wait to visit again.
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From:
"Hotel Guest, details on file."
(Scotland)
Submitted on 19-Feb-2011 (English)
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Customer Rating:
4/5 |
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Beautiful views, nice clean well-appointed rooms. Loved the bunk beds for the kids in their own little area - meant we could read or watch TV while they were asleep without disturbing them.
Pool is small but very pleasant.
Menu choice at dinner was quite limited - I'd like to see more local foods and a wider choice.
Selection wasn't great for anyone with dietary issues - one of us has Coeliac disease and needs to eat gluten-free food. GF bread was provided which is great but unfortunately one of the dishes contained hidden gluten which caused the inevitable unpleasant coeliac reaction.
Apart from that, a great value stay in a very pleasant hotel. Staff are all very friendly & helpful too. We'll be back.
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From:
John Simpson
(Scotland)
Submitted on 16-Feb-2011 (English)
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Customer Rating:
5/5 |
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We were amazed not only by the quality of the food but the high standard of accommodation. Five stars for cleanliness and comfort and our lochside room was a feast for the eyes. The icing on the cake was the swimming pool which was fantastic, never crowded. Staff were really friendly and helpful. We'll definitely be back!
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From:
thomas anthony
(Scotland)
Submitted on 12-Feb-2011 (English)
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Customer Rating:
5/5 |
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Excellent location and first class food. We enjoyed every aspect of our stay.
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From:
Gavin Ritchie
(Scotland)
Submitted on 9-Feb-2011 (English)
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Customer Rating:
5/5 |
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My Girlfriend & I booked on line & drove for 2.5hours to find a cracking venue in the middle of a small town of the main road, the staff presented the venue with confidence & pride from welcome to offering where to sit for breakfast through to the main course, food servings were excellent as the staff were, only suggestion I would bring is the lounging area lighting for evening sips of drinks ~ a bit of a change would bring this hotel in to the best in the area, soften the feel for your guests at night by reducing/changing the evening lighting. Great stuff. thanks. G Ritchie
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From:
"Hotel Guest, details on file."
(Scotland)
Submitted on 7-Feb-2011 (English)
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Customer Rating:
5/5 |
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Excellent service, staff very accomodating, no complaints
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From:
Linda Walker
(Scotland)
Submitted on 2-Feb-2011 (English)
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Customer Rating:
3/5 |
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The hotel was clean and tidy and the location great. There were a few complaints we had with our stay though. First of all we had booked through the hotel's own website for two nights to include a free starter each with each main mean and a bottle of sparkling wine in the room. When we arrived there was no wine. We had to request this (which then came very quickly thereafter). On checking out and paying our bill the starters were also not deducted from our bill. These two things were very frustrating when this is a deal advertised by the hotel itself. Secondly I had upgraded (at cost) to have a room with a view of the loch. On entering the hotel it was evident that most of the rooms did indeed have a view of the loch as the hotel was lochside. However, our room was on the wrong side of the hotel and overlooked the car park and children's play area, with only a glimpse of the loch through the trees. This was very disappointing especially given the increased cost. The meal was also not very good at all. The food came very quickly after ordering and the whole experience was over in under an hour. It clearly wasn't made to order. the food was bland and unexciting. The fish was full of bones and tasteless. We didn't eat in the restaurant on the second night. The breakfasts were lovely and the views from the restaurant during the day were great.
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| Hotel Response:
Dear Mrs Walker
Many thanks for your feedback regarding your stay with us on the 14th January for 2 nights. I am sorry that not everything was to your satisfaction and apologise for the shortcomings that you experienced. Having checked your correspondence, I am unfortunately not sure why you did not receive the wine in your room for arrival as our guest list clearly states that there was wine to go into your room. This may have been missed by the Restaurant team and I apologise for this. We recognise that until a couple of weeks ago, not all of the deductions processed through our Restaurant system were being carried over to the Front of House system, hence why your starters were not taken from the bill. This has now been rectified, though I do understand your frustration at this. I sincerely apologise that you did not receive a loch view room as you had specified and have taken this matter up with my Reception team as this should have been seen and noted at the time of allocating the rooms. I am also disappointed that you did not enjoy your meal as the feedback in general is very favourable and especially so since the beginning of the year. Can I ask if you spoke to the Food and Beverage Manager at any time during your meal as he would have been able to help to make your meal more enjoyable.
By way of an apology, I would like to invite you back to the Isles on a preferential rate. Please do contact me direct on 01855 812220 or e-mail me at gm.glencoe@akkeronhotels.com so that I can check availability for you. I will send also a letter out in the post to you, just in case you do not receive my response via this method.
Kind regards
Tracy Mackintosh
General Manager
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From:
Steven Bryce
(Scotland)
Submitted on 1-Feb-2011 (English)
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Customer Rating:
4/5 |
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enjoyed my break ,great area, although nothing to do in the evenings maybe most people prefer it that way
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From:
"Hotel Guest, details on file."
(Scotland)
Submitted on 1-Feb-2011 (English)
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Customer Rating:
4/5 |
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Comfortable rooms, very nice food and friendly staff who provided a nice friendly atmosphere around the hotel.
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From:
James Cox
(United Kingdom)
Submitted on 31-Jan-2011 (English)
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Customer Rating:
4/5 |
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Great Stay. Our family really enjoyed ourselves. The pool was lovely and I would suggest people stay here.
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From:
Simon Peter Macaulay
(Scotland)
Submitted on 30-Jan-2011 (English)
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Customer Rating:
4/5 |
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While not all fittings and finishing were perfect. The hotel is quite nice inside and the staff are very helpful and welcoming. The high point must be the absolutely stunning views from the Lochside rooms of Loch Leven and the Pap of Glencoe.
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From:
Brian Trearty
(Scotland)
Submitted on 29-Jan-2011 (English)
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Customer Rating:
5/5 |
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This was our second visit to the Hotel and we were not disappointed. The location is stunning. The welcome and staff and service along with the breakfast and evening meal were all excellent. As part of our welcome package we received a complimentary bottle of wine complete with ice bucket this was consumed whilst looking at the fantastic lockside view. We can’t wait to return.
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From:
Stephen Roberts
(United Kingdom)
Submitted on 25-Jan-2011 (English)
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Customer Rating:
4/5 |
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The most stunning thing about the isle of Glencoe hotel is the view, we had a wonderful time at the hotel and found the staff welcoming and friendly, the breakfast was lovely and offered alot of variants, if I was to offer some improvement points for the hotel I would suggest updating the quality of the bathrooms and also to make sure the cleanliness of the pool area was kept to a higher standard! I would most certainly recommend staying at the hotel to anyone travelling to Glencoe.
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From:
Graeme Muir
(Scotland)
Submitted on 5-Jan-2011 (English)
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Customer Rating:
3/5 |
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I have stayed at the Isles of Glencoe many times and felt that at times they were understaffed. Service was ok but we will think about going somewhere else next year.
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From:
"Hotel Guest, details on file."
(Scotland)
Submitted on 4-Jan-2011 (English)
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Customer Rating:
4/5 |
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great family place to stay,have been many times....but drinks still far too expensive.
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From:
Angela Thorburn
(Australia)
Submitted on 4-Jan-2011 (English)
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Customer Rating:
5/5 |
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FANTASTIC! very lovely and helpful staff. clean and lovely facilities, spa, sauna and pool. Rooms were immaculate. Food for very yummy! I would visit again for sure.
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From:
Luke Edwards
(United Kingdom)
Submitted on 30-Dec-2010 (English)
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Customer Rating:
5/5 |
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The staff were amazing - so friendly, helpful and genuinely lovely people to be around. The service was second to none and the atmosphere was magical. Beautiful surroundings, perfect room of a great size. Not a bad word to say about the place. They even gave us a complimentary bottle of wine and room upgrade just to be nice!
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From:
Michelle Kirk
(Scotland)
Submitted on 28-Dec-2010 (English)
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Customer Rating:
5/5 |
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Lovely clean and comfortable hotel in beautiful surroundings! Recommended to friends who have booked with you and we will be returning in the new year!
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From:
"Hotel Guest, details on file."
(Scotland)
Submitted on 20-Dec-2010 (English)
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Customer Rating:
5/5 |
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Fab room with a beautiful view and the lunch, dinner and breakfast that we had was excellent. I would highly recommend this hotel.
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From:
Scott Lee
(Scotland)
Submitted on 19-Dec-2010 (English)
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Customer Rating:
5/5 |
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Excellent service from all staff which made the stay very enjoyable. Food was delicious on the night we ate in the restaurant and the breakfasts really started off your day well.
I would definitely stay here again.
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From:
"Hotel Guest, details on file."
(Scotland)
Submitted on 12-Dec-2010 (English)
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Customer Rating:
5/5 |
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All aspects of our stay were excellent. I made a group booking for a special occasion and only one of the group had visited the hotel before and they were very impressed by the facilities and the service. The staff helped organise the birthday cake and even decorated it for us as it had got a little bashed on our journey!
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From:
Sheila Driver
(Scotland)
Submitted on 5-Dec-2010 (English)
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Customer Rating:
5/5 |
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Lovely hotel,staff all very helpful and will definately return.
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From:
Frances Maguire
(United Kingdom)
Submitted on 5-Dec-2010 (English)
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Customer Rating:
4/5 |
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Lovely spot, lovely hotel and gorgeous pool! Very friendly and helpful staff too.
Wifi was "switched off" ??
Buffet breakfast a wee bit disappointing -- scrambled eggs nicer when freshly cooked.
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From:
"Hotel Guest, details on file."
(Scotland)
Submitted on 4-Dec-2010 (English)
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Customer Rating:
3/5 |
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overall we had a nice time and may consider coming back. One thing spolied it for us though.. It was my husbands birthday and I had arranged to have sparkling wine in our room on arrival - this wasnt there and I had to chase it up, spoiling the effect. also as my husband is disabled and suffers from acute cramps and restless leg syndrome, I had specfically requested twin beds (I phoned and spoke to Audrey whilsy booking online). When we arrived we had a double bed and bunk beds, my husband didn't want to make a fuss and we put up with it - that meant I had a difficult night sleeping in the bottom bunk. That wasn't great and not what we had wanted. You might want to have a thnk about how you honour special requests in future?
Otherwise we had a fine time..
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From:
"Hotel Guest, details on file."
(United Kingdom)
Submitted on 29-Nov-2010 (English)
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Customer Rating:
5/5 |
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staff were very friendly and helpful would and have reccommended the hotel fantastic situation
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From:
thomas hutchison
(Scotland)
Submitted on 28-Nov-2010 (English)
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Customer Rating:
4/5 |
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We are a Family of 4 from Glasgow who enjoyed our stay in November,we arrived at the hotel in the dark at 8 at night hoping for some bar food but they dont do it.when we woke in the morning and opened the curtains we had a fantastic view.Breakfast was good with lots of choice for us all.we used the pool both days and had great fun.our biggest problem with the hotel is the room above didnt seem to have carpets and the people in the room liked to walk back and forth across the room for most of the night.Overall we had a nice time and the price was very good with the use of the pool included. i would recommend the hotel and we will be back at some time soon.
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From:
sarah kent
(United Kingdom)
Submitted on 26-Nov-2010 (English)
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Customer Rating:
5/5 |
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Its a warm and comfortable way to see the heart of the Highlands in winter, waking up to a beautiful view of Loch Leven and the Pap of Glencoe. Just a short drive from the Ice Factor at Kinlochleven and some of the best hill walking in the west of Scotland. A sauna and a swim are just what you need after a day in the hills. Hearty food too!
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From:
A Packer
(Scotland)
Submitted on 24-Nov-2010 (English)
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Customer Rating:
2/5 |
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Gorgeous setting, and very friendly and lovely staff!
However the accommodation was not what I was expecting. The hotel walls were extremely thin so the conversation of our neighbours kept us awake, unfortunately. The food was unimaginative and tasted like it was made in bulk. The bathrooms felt dirty and were not very nicely decorated. I think this had more to do wtih my expectations than the actual hotel - somehow from the website I had thought the hotel would have a feeling of luxury about it, but I felt more like I was staying in a hostel. I am sure this would be great for a family walking holiday - warm and welcoming. But it was not suitable for what I had booked it for - a romantic weekend away for my husband's 30th.
I think if your walls could be better insulated, if the bathrooms could be touched up, and if someone paid a bit more attention to the food, that would go a long way! Thank you.
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| Hotel Response:
Many thanks for your feedback regarding your recent stay. I am sorry if you felt that it was not what you had expected and that you did not enjoy your meal with us. General feedback is very favourable regarding the food here at the Hotel so I am disappointed that you did not bring this to our attention. We are a family orientated Hotel and we do market ourselves as this, though many people do come away for a romantic stay and enjoy the relaxation and informality of the Hotel. I would be delighted if you would consider staying again, however, I feel that our sister Hotel may be more suited to what you are looking for in the way of a romantic setting and mainly catering for couples.
Kind regards
Tracy Mackintosh
General Manager
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From:
Elizabeth Hunt
(Scotland)
Submitted on 21-Nov-2010 (English)
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Customer Rating:
5/5 |
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We were made very welcome and the hotel staff were extremely helpful. We will certainly use the hotel again.
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From:
Agnes Wright
(United Kingdom)
Submitted on 20-Nov-2010 (English)
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Customer Rating:
5/5 |
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fantastic setting, room and dining conservatory, food brilliant and breakfast superb. Only downside dinner waitress took cash for meal and did not return change although I would have given tip. Never assume the client will tip you. Tall blonde haired foreign girl.
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From:
violet butters
(Scotland)
Submitted on 20-Nov-2010 (English)
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Customer Rating:
5/5 |
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Wonderful room and view, friendly approachable staff. Lovely dinner. Couldnt find any faults at all with stay. Have already recommended it to friends and will definitely be back
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From:
ian brown
(Scotland)
Submitted on 18-Nov-2010 (English)
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Customer Rating:
2/5 |
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Evening meal was very poor, the starter arrived 1 minute after we ordered it, the main meal then arrived within 2 minutes of finishing the starter, food was obviously not freshly cooked and this was reflected in the standard, not worth £22.50 per head.
Accomodation was good.
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From:
"Hotel Guest, details on file."
(United Kingdom)
Submitted on 17-Nov-2010 (English)
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Customer Rating:
4/5 |
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Splendid location and spectacular views. Good sized, comfortable rooms. Very friendly staff. restaurant was good but you have to be quick booking a table for dinner when it's busy if you want to eat at the more popular times.
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From:
"Hotel Guest, details on file."
(Scotland)
Submitted on 12-Nov-2010 (English)
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Customer Rating:
5/5 |
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Staff very friendly and helpful. Buffet braekfast very good and staff looked after me as a first time guest. Excellent view from room. Will use again.
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From:
DANNY DICKENS
(United Kingdom)
Submitted on 11-Nov-2010 (English)
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Customer Rating:
5/5 |
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This hotel was far better than my expectations, the staff were the most friendly and helpful i've ever come across. Would most definately stay at this hotel again was excellent stay.
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From:
Martin Reid
(Scotland)
Submitted on 8-Nov-2010 (English)
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Customer Rating:
5/5 |
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Lovely time. Asian buffet was excellent
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From:
john shehean
(United Kingdom)
Submitted on 7-Nov-2010 (English)
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Customer Rating:
5/5 |
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excellent location,room,service,and staff.would recomend this hotel.
it was our 2nd stay, and we will return again.
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From:
JACQUELINE BARNINGHAM
(Scotland)
Submitted on 6-Nov-2010 (English)
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Customer Rating:
3/5 |
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As a frequent visitor to Glencoe and having stayed at the isles of Glencoe many times before, I was reasonably satisfied with the overall stay. My bedroom was fine but friends who were tavelling with us had a room where the heater kept going off and they couldn't get the bath taps to work. that said, we did not complain as we felt that you had upgraded us to a lochside room without charge. The evening meal was well cooked and presented but please consider some form of extra waiting staff training. The main problem stems from the fact that some of them are of East European origin (and there is nothing wrong with that) but, the two staff we had at dinner and breakfast did not smile nor could they fully understand what we were saying, which is irritating when you are waiting for a 'large glass of Cabernet Sauvignon' to go with your meal and you have to repeat it over and over again and then wait ages for it to come. How you get round this is up to management and the company but the fact remains that this does not make for good customer relations. This is my only negative criticism but one which might make me think twice about visiting the hotel again. A cold, unfriendly expression on a waiter's face is not very welcoming.
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From:
NEIL WILSON
(United Kingdom)
Submitted on 4-Nov-2010 (English)
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Customer Rating:
5/5 |
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Second time we have visited the hotel for a short break. Love the location and hotel. Staff friendly and welcoming. Very relaxing time, will be returning again in the not too distant future.
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From:
Alan Brown
(Scotland)
Submitted on 1-Nov-2010 (English)
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Customer Rating:
4/5 |
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Very pleasant and comfortable. Food was excellent as was the service.
Views from our room were stunning. Will be back!
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From:
"Hotel Guest, details on file."
(Scotland)
Submitted on 31-Oct-2010 (English)
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Customer Rating:
4/5 |
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Very well set up, particularly for children with the deck den rooms and DVD/play-room. Enjoyed cosy fire in the bar and used the swimming pool.
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From:
Zane Pretorius
(Scotland)
Submitted on 31-Oct-2010 (English)
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Customer Rating:
5/5 |
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Very friendly staff, awesome setting, swimming pool and rooms were also very nice. All in all, a wonderful hotel, would reccomend to anyone going to that area.
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From:
Colin Rutland
(United Kingdom)
Submitted on 30-Oct-2010 (English)
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Customer Rating:
4/5 |
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We were disappionted that you can not have a light evening meal after 5:30 pm, so we had to go to the villlage for a bar meal. this was the only thing we could fault, it may be wortrh while looking to see how you could improve your evening meal service.
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From:
"Hotel Guest, details on file."
(Scotland)
Submitted on 29-Oct-2010 (English)
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Customer Rating:
4/5 |
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Good hotel for the price. Double room a bit small - very small double bed. Disabled facilities great - especially in the disabled bedroom.
Dinner menu was good but the Bistro menu although advertised to finish at 5.30pm actually stopped serving at 5pm which was annoying. Had a poor meal from the Bistro menu. Fish definitely wasn't fresh - very dry. To be fair, when we mentioned it, the waiter took one of the meals off the bill.
Breakfast good - atmosphere good. Great pool for the kids.
Some problems with leaks resulting in musty smell in the corridors.
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From:
ALISTAIR McLACHLAN
(Scotland)
Submitted on 26-Oct-2010 (English)
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Customer Rating:
4/5 |
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room excellent evening meals not to our taste but enjoyed breakfast and bistro staff friendly will be back
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From:
Ryan McKernan
(Scotland)
Submitted on 25-Oct-2010 (English)
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Customer Rating:
4/5 |
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While we did enjoy our stay, there were minor niggles that may have retracted from it had we been easily annoyed. There could be better cleaning standards in the showers (curtains) and the used coffe cups were not cleaned for our second day. It would be nice to have a towel service for the swimming pool - instead of having to take your bath towel from the room.
We arrived late and there was no food available - a selection of sandwiches or other snacks from the bar would be good for such circumstances.
Staff were friendly and polite for the most part. The food was excellent and the restaurant service was very good. We forgot to book for dinner and they were very gracious in giving us a table despite being extremely busy. The after dinner coffee could improve, though.
The rooms were spacious and the views were outstanding. The place has so much potential to be outstanding - a few improvements would do it.
We would definately go back again.
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From:
"Hotel Guest, details on file."
(Scotland)
Submitted on 25-Oct-2010 (English)
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Customer Rating:
5/5 |
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Had a very enjoyable and relaxing stay. Would recommend
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From:
"Hotel Guest, details on file."
(Scotland)
Submitted on 24-Oct-2010 (English)
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Customer Rating:
4/5 |
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friendly staff and a great place to relax
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From:
Bill Thomson
(Scotland)
Submitted on 22-Oct-2010 (English)
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Customer Rating:
4/5 |
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Beautiful location with stunning views from rooms with a view of the loch. Rooms were modern, fresh and large. Food was excellent and staff really friendly. I would certainly recommend the hotel to anyone.
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From:
Moira Struthers
(Scotland)
Submitted on 21-Oct-2010 (English)
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Customer Rating:
3/5 |
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Staff were excellent, friendly and helpful. Views from windows outstanding. Disappointed in standard of food, we stayed her in 2006 for my husband's 50th and the food was first class, think we would eat out next time!
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From:
"Hotel Guest, details on file."
(Scotland)
Submitted on 19-Oct-2010 (English)
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Customer Rating:
5/5 |
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Very comfortable and relaxed, polite and friendly staff
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From:
"Hotel Guest, details on file."
(Scotland)
Submitted on 18-Oct-2010 (English)
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Customer Rating:
3/5 |
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Hotel is in idyllic location. Staff are friendly and helpful. Although dining room has lovely view over loch, breakfast was not great because self-service, cold and quality of food not very good. We stayed in a family room on significantly reduced room rate. In terms of value for money, great, but if we had paid standard regular rate would have been extremely dissapointed.
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From:
Andrew Kerr
(Scotland)
Submitted on 17-Oct-2010 (English)
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Customer Rating:
4/5 |
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We had a wonderful break here. This is our second visit. Our 2 dogs were welcome here which added an enormous amount of value to our visit. Our room had doors leading out to the loch. Perfect for our dogs & the view was breath taking. The room was also a very good size. Staff were very friendly & service was quick & efficient. The meals were very good & breakfast was superb.
Planning another visit again soon.
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From:
"Hotel Guest, details on file."
(Scotland)
Submitted on 11-Oct-2010 (English)
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Customer Rating:
5/5 |
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Staff extremely friendly thoroughly enjoyed the visit.
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From:
WILLIAM SMITH
(Scotland)
Submitted on 8-Oct-2010 (English)
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Customer Rating:
3/5 |
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I arrived at the hotel late he greeting was friendly and booking in was handled efficiently. My room (105) had a spectacular view but I was not impressed by the state of the carpet which could badly do with replacing. My bed was also slightly damp which I suspect is down to the french doors letting in the moisture laden air. Service in the bar and retaurant was friendly and efficient although I was shown to a table which had obviosly had water spilt on the table cloth with no attempt to replace . Food was as I expected and of a standard fit for this type of establishment although I had the table furthest from the buffet in the morning and found this a little inconvenient.
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From:
"Hotel Guest, details on file."
(Scotland)
Submitted on 6-Oct-2010 (English)
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Customer Rating:
4/5 |
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Overall we enjoyed our stay, rooms were clean and generally comfortable. The furnishing were somewhat worn, chairs could have done with a clean. Compared to other hotels we have stayed in in Scotland in the last year the electrical equipment TV, Hairdryer were dated, hairdryer especially almost powerless. The room took a while to heat up and the corridors were cold in the evening, thinking about tourism and the opportunities people have to buy Scottish produce to take home a fridge in the room would have been convenient.
Now the good bits, all of the staff we were in contact with were very friendly and very helpful, the restaurant was good, took us a while to work out the breakfast rooms, some hot food in one room, porridge in another? Food was good, leisure facilities v good. View spectacular, weather Scottish.
Hope these comments are constructive, given the opportunity we would come back. Thanks to all
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| Hotel Response:
Dear Mr Warwick
Many thanks for your feedback. I have taken your comments on board and we are always striving to do better, so I would hope that when you return again you will see a difference.
Kind regards
Tracy Mackintosh
General Manager
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From:
Mary Newton
(Scotland)
Submitted on 5-Oct-2010 (English)
|
Customer Rating:
4/5 |
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From:
Colin Clements
(Scotland)
Submitted on 4-Oct-2010 (English)
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Customer Rating:
5/5 |
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A warm welcome and first class selection of meals topped of with great weather and fantastic views over Loch Leven. We will certainly be back.
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From:
IRENE SCULLION
(Scotland)
Submitted on 4-Oct-2010 (English)
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Customer Rating:
4/5 |
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I really enjoyed my stay at the hotel, I've stayed at this hotel a few times over the years and always find the staff extremely freindly and helpful.
I had an enjoyable stay if there was a negative to my stay it would be that the bathroom in the room needs updating, it looked tired and outdated.
The carpet and the sofas in the lounge area could also be doing with being updated, but the staff as always make the stay enjoyable.
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From:
"Hotel Guest, details on file."
(Scotland)
Submitted on 28-Sep-2010 (English)
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Customer Rating:
4/5 |
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Breakfast wasn't great as food was not freshly cooked even though we ate early
other meals good.
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From:
heather craig
(Scotland)
Submitted on 26-Sep-2010 (English)
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Customer Rating:
5/5 |
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The staff were very friendly, the rooms were comfortable, the food was excellent, we thoroughly enjoyed our stay and hope to return in the future
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From:
Allan McIntosh
(Scotland)
Submitted on 26-Sep-2010 (English)
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Customer Rating:
4/5 |
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Beautiful setting and lovely hotel. Rooms were spacious and very clean and tidy. Staff were all helpful and polite. Very impressed and will certainly be back!
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From:
"Hotel Guest, details on file."
(Scotland)
Submitted on 26-Sep-2010 (English)
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Customer Rating:
5/5 |
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Good food pleasant helpful staff
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From:
Graham Burke
(Scotland)
Submitted on 20-Sep-2010 (English)
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Customer Rating:
4/5 |
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Very nice stay thanks very much we appreciated having room 1:7 the receptionist was very professional and friendly, as were all staff
Will be back again
Graham and tash
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From:
Laura Robertson
(Scotland)
Submitted on 19-Sep-2010 (English)
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Customer Rating:
4/5 |
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The staff were extremely friendly and very helpful with any requests we had. The meal was very good, good value for money. Views from our room were great, all in all a lovely stay and will definately be back!
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From:
Ian Selbourne
(Portugal)
Submitted on 3-Sep-2010 (English)
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Customer Rating:
4/5 |
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A beautiful view, and a very satisfactory stay. Thank you.
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From:
Alastair Munro
(United Kingdom)
Submitted on 24-Aug-2010 (English)
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Customer Rating:
1/5 |
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I stayed here 7 years ago and looked forward to me recnt visit. However I found the hotel to be a little tired looking and in need of refurbishment. The quality of the rooms, and in particular the bathrooms are not up to the standard comensurate with the prices that are charged. The pool area is dingy and dark looking. So much more could be done to improve this area. Your charging 5 star prices for what is barely 3 star facilities
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| Hotel Response:
Dear Mr Munro
I am disappointed that your stay was not so good for you this time round. I would appreciate the opportunity to discuss this with you further and I will be in touch with you over the next few days.
Kind regards
Tracy Mackintosh
General Manager
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From:
"Hotel Guest, details on file."
(United Kingdom)
Submitted on 20-Aug-2010 (English)
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Customer Rating:
5/5 |
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Excellent food rooms & facilities - we'll be back!
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From:
Teresa Smith
(United Kingdom)
Submitted on 17-Aug-2010 (English)
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Customer Rating:
4/5 |
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Have stayed before. Worth paying small amount for room upgrade although all are good size for this hotel class. Food good. Pool is a bonus given the unpredictability of the weather. Staff very helpful. Used by coach parties so can be very busy at times - book dinner early. Wonderful views of Loch Leven from rooms and dining area.
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From:
"Hotel Guest, details on file."
(United Kingdom)
Submitted on 9-Aug-2010 (English)
|
Customer Rating:
4/5 |
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From:
Lawrence Langley
(United Kingdom)
Submitted on 8-Aug-2010 (English)
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Customer Rating:
3/5 |
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We had a pleasant time there but our elderly parents were inconvenienced by the lack of a lift.
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From:
James Bull
(Scotland)
Submitted on 8-Aug-2010 (English)
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Customer Rating:
4/5 |
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Great stay, good food, friendly, stunning views of the lock. Impressed!
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From:
Allan Erskine
(Scotland)
Submitted on 7-Aug-2010 (English)
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Customer Rating:
1/5 |
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A bit disappointed. Great location and view. However
1. The decor was looking dated and generally abit run down, carpets ripped/stained, shoddy paint work after a repaint.
2. Evening Meal for the money £22/each was pretty basic and disppointing. Breakfast was greasy, could only see foreigners working in the kitchen and serving.
3. I paid my room by Visa and an additional seperate charge of £215 came out of my account being paid to the hotel, I queried this and eventually the hotel found it was a mistake but it did take 4 days for the money to go back into my account. Apart from an apology I think there could have been at least a bottle of champagne on the table for me coming in, but nothing. If I hadn't have checked my statement somone else would have got a free holiday. Very Very disppointed!
Probably wouldn't recommend this hotel, sorry
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| Hotel Response:
Dear Mr Erskine
Many thanks for your feedback regarding your recent stay with us. I am disappointed that it was not what you expected and would appreciate the opportunity to discuss with you further. I will be in touch over the next few days.
Kind regards
Tracy Mackintosh
General Manager
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From:
"Hotel Guest, details on file."
(Scotland)
Submitted on 5-Aug-2010 (English)
|
Customer Rating:
3/5 |
|
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Beautiful location and friendly helpful staff. The breakfast was a bit chaotic as we had to help ourselves from 2 different rooms but otherwise we enjoyed our stay and would consider returning
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From:
THOMAS LAGAN
(Scotland)
Submitted on 25-Jul-2010 (English)
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Customer Rating:
2/5 |
|
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Stayed in the hotel a few years back. Since then the hotel rooms have dilapidated in standard. Carpets, bathroom & walls are grubby/tired.
Breakfast was excellent. Very good choice & quality.
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From:
"Hotel Guest, details on file."
(Ireland)
Submitted on 19-Jul-2010 (English)
|
Customer Rating:
0/5 |
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For the price of the room i was greatly dissapointed. It was like a hotel from the eighties, and obviously had not been refurbished since then. Staff were friendly and attentive but our overall impression of the hotel was very rundown. I would not be staying again.
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From:
"Hotel Guest, details on file."
(Scotland)
Submitted on 18-Jul-2010 (English)
|
Customer Rating:
3/5 |
|
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Nice frendly great breakfast and views
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From:
"Hotel Guest, details on file."
(Scotland)
Submitted on 3-Jul-2010 (English)
|
Customer Rating:
3/5 |
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The room on this occasion was excellent. We were disappointed in the bvreakfasts which offered less choice than on previous visits, particularly for those who do not wish to start the day with a fry-up. The porage was terrible. Thevening meal was mixed. Some dishes were good, but others less so.
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From:
"Hotel Guest, details on file."
(Northern Ireland)
Submitted on 28-Jun-2010 (English)
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Customer Rating:
4/5 |
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Had stayed at the hotel before. As always location excellent and food in the restuarant was great. Only comment would be that our room on this occasion, while having french doors overlooking the loch, was a bit dated compared to out previous room.
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From:
Karen Findlay
(Scotland)
Submitted on 27-Jun-2010 (English)
|
Customer Rating:
4/5 |
|
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Food and views were excellent, however I felt parts of the room needed upgrading like the carpet and bath/shower. Overall my partner and I had a lovely stay in your hotel.
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From:
craig Fyall
(Scotland)
Submitted on 23-Jun-2010 (English)
|
Customer Rating:
4/5 |
|
From:
"Hotel Guest, details on file."
(Netherlands)
Submitted on 22-Jun-2010 (English)
|
Customer Rating:
4/5 |
|
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very friendly people, good room, with a nice view,wifi access fine, food was ok, and breakfast was ok too, we would suggest to aim for a higher standard in the kitchen and for breakfast
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From:
jean sudding
(Scotland)
Submitted on 21-Jun-2010 (English)
|
Customer Rating:
5/5 |
|
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Extremely enjoyable stay. Excellent large room with loch view. Good varied menu and food to a very high standard. Staff conducted themselves in a very professional yet friendly manner. No negativity at all regarding my visit. Would recommend this hotel to family and friends and would definitely visit again.
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From:
"Hotel Guest, details on file."
(Scotland)
Submitted on 19-Jun-2010 (English)
|
Customer Rating:
5/5 |
|
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It was exactly what we wanted for our short break.
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From:
Keith Honeyman
(Scotland)
Submitted on 14-Jun-2010 (English)
|
Customer Rating:
5/5 |
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We had a great stay at the Isles of Glencoe Hotel, we had a standard room which was big enough for 2 adults and enough room for a travel cot for our 14 month old with plenty of room to spare. The pool was good and warm enough for our daughter, good food and service that wasn't over baring. We had a nice relaxing stay.
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From:
Paul Lavender
(United Kingdom)
Submitted on 14-Jun-2010 (English)
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Customer Rating:
0/5 |
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Moved at short notice to sister hotel in the new wing which I was disappointed with - not a patch on Isles of Glen. However am currently receiving compensation which is good customer service of a complimentary night.
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From:
"Hotel Guest, details on file."
(Scotland)
Submitted on 13-Jun-2010 (English)
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Customer Rating:
4/5 |
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Lovely well appointed hotel with beautiful views around Glencoe.
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From:
"Hotel Guest, details on file."
(United Kingdom)
Submitted on 10-Jun-2010 (English)
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Customer Rating:
3/5 |
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Nice rooms. Booking for dinner not good due to coach tours hogging the restaurant and food fairly average
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From:
"Hotel Guest, details on file."
(Scotland)
Submitted on 7-Jun-2010 (English)
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Customer Rating:
4/5 |
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Everything was very clean and well presented. The staff were both very friendly and very helpful (especially when my son left his coat behind and they quickly got in touch to enable us to retrieve it). Thank you.
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From:
"Hotel Guest, details on file."
(United Kingdom)
Submitted on 7-Jun-2010 (English)
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Customer Rating:
2/5 |
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Room smelled of dampness. (Room 1:14)
Food overpriced and of average quality. No justification for the food supplements because of the quality issues.
Clear that some staff, although very pleasant, need proper training in even the basics of food service (e.g.why do you get a soup spoon for dessert). No one seems to be supervising which should be the case. I suggest that you invest in some proper hotel & catering courses for your staff. The kitchen needs particular focus.
You are charging 5 star prices for a 3 star hotel.
Of course, you will probably just ignore these comments but I hope that you act upon them.
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| Hotel Response:
Many thanks for your feedback, Mr Isherwood, although I am disappointed that you did not enjoy your stay with us. I would appreciate the opportunity to discuss this further with you and hopefully restore your faith back to the Isles. I will be in touch over the next few days.
Kind regards
Tracy Mackintosh
General Manager
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From:
konrad wodzynski
(Scotland)
Submitted on 7-Jun-2010 (English)
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Customer Rating:
4/5 |
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very nice stay.staff were very good and attentive.room was comfortable and clean.bathroom requires some modernisation.recreational facilities very good.everall excellent week-end.scenery to die for!!!!!!!!
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From:
"Hotel Guest, details on file."
(Scotland)
Submitted on 6-Jun-2010 (English)
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Customer Rating:
4/5 |
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Staff were friendly and helpful. Room comfortable with a good view. Food very good.
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From:
Russell Hogg
(United Kingdom)
Submitted on 4-Jun-2010 (English)
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Customer Rating:
3/5 |
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The location looked promising, but the view from our bedroom window was absolutely stunning! Best view we have ever had.
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From:
"Hotel Guest, details on file."
(Scotland)
Submitted on 3-Jun-2010 (English)
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Customer Rating:
5/5 |
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We had a great time at the hotel,the room we had was lovely,with the view over the loch, lots of space too. Great having the sofa where we could sit with the doors open and look out. Also enjoyed sitting out in the gardens would definately come back. Many thanks.
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From:
Linda Bailes
(United Kingdom)
Submitted on 1-Jun-2010 (English)
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Customer Rating:
5/5 |
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We had a lovely stay at this hotel, staff were lovely, very friendly and helpful, the room was gorgeous, with a lovely Loch view. An excellent base for travelling around Scotland, lovely to return to after a hard day's sightseeing! Food in the resturant was excellent and the service was too, couldn't have asked for more. I have stayed in 4 and 5 star hotels and been very disappointed, but not here , 3star rating with 5 star service!!
The only downside for us was..................we had to go home!!!!
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From:
"Hotel Guest, details on file."
(Scotland)
Submitted on 30-May-2010 (English)
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Customer Rating:
1/5 |
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The service at dinner was poor. The waiter didnt understand our order and only brought us one meal between the two of us. The bill was completely wrong for dinner which we had to point out because you hadnt charged us properly. The food was not very good. My portion was very small as the waiter had obviously not understood the order the first time round which meant I had to wait about an hour for my meal. The room was noisy and on the ground floor. We could hear people going up and down the corridoor when I had asked for a quiet room in the booking. The changing areas in the pool do not provide privacy. I dont understand the payment system at all. We had to make 2 credit card transactions instead of doing it all on the one bill. We had to do a pre-authrisation of a certain amount and then a separate transaction for the remainder. This makes no business sense as it costs you money. Apart from the waiter who struggled to understand, the staff were all very nice but as a hotel overall, I thought it was poor and wouldnt stay again. I would have made comments on the card in the room but you hadnt supplied a pen.
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| Hotel Response:
Many thanks for your feedback, Mrs Baker, though I am disappointed that you did not enjoy your stay and would appreciate the opportunity to discuss this with you further and hopefully restore your faith back to the Isles. I will be in touch over the next few days.
Kind regards
Tracy Mackintosh
General Manager
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From:
Colin Gardner
(Scotland)
Submitted on 27-May-2010 (English)
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Customer Rating:
0/5 |
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The double bed was very uncomfortable,I will not be going there again,such a pity as every thing else was perfect,but you have to sort out the basic ingredients of bed and breakfast and give the clients a decent nights sleep ...............Colin
PS Bet this email is not published !!
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| Hotel Response:
Many thanks for your feedback Mr Gardner, although I am disappointed that you did not enjoy your stay. I would be happy to discuss your stay further with you and hopefully restore your faith back to the Isles. I will be in touch over the next few days.
Kind regards
Tracy Mackintosh
General Manager
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From:
robert thomson
(Scotland)
Submitted on 25-May-2010 (English)
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Customer Rating:
4/5 |
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Overall we had a lovely stay, the hotel has a beautiful setting with superb views both from the rooms and the dining areas. We enjoyed the swimming pool and sauna, (but don’t go on Thursday afternoon when the childrens lessons are on!
Unfortunately although the service was good the food left a lot to be desired . To go to a Scottish hotel and not be offered fish for breakfast, ie kippers, smoked haddock , scrambled egg and smoked salmon etc. Having asked if fish was available there was a look of astonishment on the chefs face “Fish?” he asked. We only had one evening meal in the hotel and again this did not live up to the standard we would expect of such a lovely place
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From:
Betina Macho
(Denmark)
Submitted on 24-May-2010 (English)
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Customer Rating:
4/5 |
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Very nice kept hotel with nice rooms and a great location. Food quality very high and extremely nice atmosphere in the lounge and dinner area. Thank you for a lovely stay. Only comment for improvement: The staff in the restaurant is somewhat too "stressed" about who sits where and who serves who and a bit of confusion and stressful atmosphere is the result - they are all lovely people - all they need to do is relax a bit more about where people sit e.g.. Thank you - will be happy to come again.
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From:
"Hotel Guest, details on file."
(United Kingdom)
Submitted on 24-May-2010 (English)
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Customer Rating:
5/5 |
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We had a lovely stay at the hotel. All the staff were very friendly and could not have done more to make us feel welcome. We will definitely be back!
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From:
Julie Stevens
(United Kingdom)
Submitted on 24-May-2010 (English)
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Customer Rating:
4/5 |
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Our stay at the Isles of Glencoe was a very relaxing experience. The quality of the room was very good and the view unbeatable. Very friendly helpful staff. I only have one moan, this was that the bar menu finished at 5.30! When in Scotland there is so much to see and this generally involves quire a bit of touring around, so you do tend to find such lovely places to lunch or take in afternoon tea. It was not so pleasant to return to the hotel and find out the only food available was a two or three course meal in the restaurant, however reasonably priced it was. We were forced to go to the very nice local pub for a bar snack or the local Co-op for nibbles.
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From:
Andrew Robson
(Scotland)
Submitted on 23-May-2010 (English)
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Customer Rating:
4/5 |
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My wife and I had a very pleasant stay at the Isles of Glencoe Hotel. The staff are very friendly and the setting for the hotel cannot be bettered. We will be back - and soon!
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From:
Stuart Aldridge
(United Kingdom)
Submitted on 17-May-2010 (English)
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Customer Rating:
1/5 |
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I stayed at your hotel in the 90's with my family, we loved the hotel & always went on about returning.
On finally returning we were greeted with a freindly smile at reception, everything seemed good.
Sadly on entering our room we were greeted with a "musty" smell, I went to open the window, the frames are thick of mould, the curtains are an absolute disgrace, the dirt, spills etc were so bad I have taken pictures and intend to pursue this issue with you, letter to be sent shortly. Secondly, the carpet was not hoovered around our table, I had bits of food, hair stuck on my socks, very poor. The main point that I will make about the room, the core to any guests stay, the comfort of a bed. The bed in room 204 was clearly past it, you lift the sheets and see the indents of a person on each side, sleeping on it was even worse, the springs are straight at you when you lie down, again pictures take & will be sent to you.
Breakfast in the morning was sadly no better, a lack of plates, cutlery dirty, crumbs on the table and chair.
On a plus side the pool facilities were as good as I remembered them and did put a better light on things, briefly.
I will make it very clear I'm not someone who complains normally, this however really sadned me, how clearly neglected the hotel has become.
I drove nearly 10 hours for my first night of my holiday to be greeted with a hotel that I would sadly say is no better than a Travelodge, and for the money paid I'm left feeling very disappointed.
I sincerley hope you take note of the comments as these are key areas you need to address to make the guests experience a 5+, word of mouth and reviews are so key to your industry.
I will follow up this with the letter and photos I wtook on my stay to back this up.
Thanks and I would appreciate any feedback from yourselves.
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| Hotel Response:
Many thanks for your feedback Mr Aldridge, although I am disappointed that you did not enjoy your stay with us this time around. I am currently not in receipt of your letter, but will make contact with you over the next few days to discuss your issues with you and hopefully restore your faith back to the Isles.
Kind regards
Tracy Mackintosh
General Manager
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From:
Derek Graham
(Scotland)
Submitted on 14-May-2010 (English)
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Customer Rating:
4/5 |
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From:
"Hotel Guest, details on file."
(Scotland)
Submitted on 10-May-2010 (English)
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Customer Rating:
4/5 |
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Beautiful location - stunning views. Great having a playpark for kids. Hotel room good size but needed some TLC to touch up paint work etc. Breakfast was super. Evening meal was too expensive, especially the steak pie which was a very small portion for the price paid - some of the kids portions were bigger! Internet access only worked in the lobby and not our room. Overall we very much enjoyed our stay but would not reconsider it as a family longer stay option due to the cost.
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From:
Elaine Chestnut
(Scotland)
Submitted on 10-May-2010 (English)
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Customer Rating:
4/5 |
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From:
WILLIAM BRUCE
(Scotland)
Submitted on 8-May-2010 (English)
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Customer Rating:
5/5 |
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We received a very friendly welcome at reception and the service was brilliant all the way through to check-out - which was very early (6am) - and the night porter helped us to get a continental breakfast before departure as the kitchens weren't open for cooking the hot stuff. The whole experience was made all the better with the outstanding views from our bedroom window. We'll be back for more!
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From:
elaine sherlock
(United Kingdom)
Submitted on 4-May-2010 (English)
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Customer Rating:
3/5 |
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Beautiful location, the hotel however seems dated, although some areas seem to have been redecorated the colour scheme is very 1980's, in the stair ways pink walls and green carpet, the bedroom had shabby chairs but a lovely comfy bed. Had a meal in the restaurant which was ok, but very rushed as soon as we had finished the starter the main course was out in a matter of minutes and then we we asked to move to have a coffee in another area, not very relaxed and overpriced for what we had and how long we were eating for probably 30 minutes. Staff were very friendly.
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From:
"Hotel Guest, details on file."
(Scotland)
Submitted on 26-Apr-2010 (English)
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Customer Rating:
4/5 |
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Very friendly staff and good food.
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From:
Darshan Hanumanth Kumar
(Scotland)
Submitted on 25-Apr-2010 (English)
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Customer Rating:
5/5 |
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The hotel, the place and the hospitality provided was everything we wished for on our anniversary. It will surely be in our memoirs for ever.
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From:
Donald Urquhart
(Scotland)
Submitted on 21-Apr-2010 (English)
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Customer Rating:
2/5 |
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The room felt a bit worn, not quite shabby, but not fresh and modern. I was also dissappointed by the quality of the meal. Overall I didn't think that it was value for money. On the plus side, the location is great and the service was very good.
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From:
"Hotel Guest, details on file."
(United Kingdom)
Submitted on 21-Apr-2010 (English)
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Customer Rating:
4/5 |
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Lovely Hotel, friendly staff, good food, great family room overlooking the loch. Our dog was also made very welcome. Would definitely stay again.
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From:
"Hotel Guest, details on file."
(United Kingdom)
Submitted on 20-Apr-2010 (English)
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Customer Rating:
4/5 |
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Did the job for what we wanted
The only comment I would make is that as you went through the door to the 2nd floor bedrooms there was an awful smell as if cats
had - - - - up there.
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From:
Angela Fisk
(Scotland)
Submitted on 19-Apr-2010 (English)
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Customer Rating:
3/5 |
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Hotel was ok, surroundings were fabulous, staff friendly however service very slow in bar & restuarant.
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From:
John Paul Latta
(Scotland)
Submitted on 19-Apr-2010 (English)
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Customer Rating:
5/5 |
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I had a very pleasant stay at the Isles Of Glencoe Hotel, the staff were very professional and could not have been any more helpful, the food was excellent and the hotel location and setting was perfect. FULL MARKS!!!
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From:
Kerry McLean
(United Kingdom)
Submitted on 19-Apr-2010 (English)
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Customer Rating:
4/5 |
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What an amazing view from our bedroom window, could not have asked for a more perfect setting.
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From:
andy page
(United Kingdom)
Submitted on 18-Apr-2010 (English)
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Customer Rating:
4/5 |
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Good points: Beautiful location, friendly, attentive staff, good food, nice room (overlooking the loch) good value for money, good facilities.
Low points: Children running around in the bar (latish at night - 9.30/10.00) screaming and shouting, limited menu.
Overall, very good mid range hotel, in a location that sets it apart.
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From:
"Hotel Guest, details on file."
(Scotland)
Submitted on 16-Apr-2010 (English)
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Customer Rating:
4/5 |
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First morning, breakfast was a bit of a disaster having to wait in a queue for food which wasn't there, and no plates available either. However, this didn't recur and dinner was excellent value. Rooms very clean & comfortable with a lovely loch view. Good location for touring Lochaber district, Fort William, Oban etc.
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From:
"Hotel Guest, details on file."
(United Kingdom)
Submitted on 13-Apr-2010 (English)
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Customer Rating:
4/5 |
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From:
alan rodger
(Scotland)
Submitted on 12-Apr-2010 (English)
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Customer Rating:
5/5 |
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Lovely setting, friendly service and very relaxing stay.
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From:
"Hotel Guest, details on file."
(Scotland)
Submitted on 7-Apr-2010 (English)
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Customer Rating:
4/5 |
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coffee served at breakfast was instant...not nice and if you were going for breakfast ,I felt it had past it's best by 9am.
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From:
"Hotel Guest, details on file."
(Scotland)
Submitted on 7-Apr-2010 (English)
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Customer Rating:
2/5 |
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Its been 10 years since my last stay-rooms need modernised-£20 extra was excessive for a loch view
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From:
James Best
(United Kingdom)
Submitted on 6-Apr-2010 (English)
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Customer Rating:
5/5 |
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Could not be faulted in any way,Hotel brill,facilities brill,staff 10/10,food excellent and in a magnificent setting with the most stunning views from the restaurant and bedrooms.
Our second visit since Christmas and will definately be back there this year at some point
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From:
Craig McDevitt
(Scotland)
Submitted on 1-Apr-2010 (English)
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Customer Rating:
4/5 |
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I spent a night last week at the Isles of Glencoe. It has been at least ten years since I last stayed there. It was a great place to go when the family were young. I very much enjoyed my latest stay: the room was big, the bed was big and comfortable. The views were fantastic - the views are, arguably, the hotels greatest asset. I would not hesitate to recommend the place to even my most picky friends. Both dinner and breakfast were good but the distance between the tables and the buffet which is in two additional rooms was a bit disconcerting but I shouldn't grumble about the opportunity for additional exercise, in our health conscious age. The decor and fabric of the hotel is attractive but is beginning to age in places. The floor covering in my bathroom was completely worn away in one spot with the floor underneath exposed. The carpet in my room, although clean, had one or two old stain marks. These are quibbles which are hugely outweighed by all that is good, particularly the helpfulness and friendliness of staff who are all very natural and straightforward in their manner.
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From:
Karen Mann
(United Kingdom)
Submitted on 30-Mar-2010 (English)
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Customer Rating:
4/5 |
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Loch view - breathtaking. Service at dinner - excellant.
Changing rooms in pool area - not so good.No privacy. Jacussi - cold
Overall - thoroughly enjoyed our stay. Will definitely return.
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From:
"Hotel Guest, details on file."
(Scotland)
Submitted on 28-Mar-2010 (English)
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Customer Rating:
4/5 |
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winter ski package with dinner B&B - very good value
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From:
"Hotel Guest, details on file."
(Scotland)
Submitted on 28-Mar-2010 (English)
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Customer Rating:
5/5 |
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From:
Edmund Winks
(United Kingdom)
Submitted on 18-Mar-2010 (English)
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Customer Rating:
4/5 |
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David, in the restaurant was out standing and the pool was really welcome at the end of a hard day.
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From:
Sonia McInnes
(Scotland)
Submitted on 16-Mar-2010 (English)
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Customer Rating:
4/5 |
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We had a lovely time at the Isles of Glencoe Hotel. The room was nice and the view was amazing. The rooms were well kept and the staff were very friendly. My only disappointment was the lack of choice for the evening meal, however what we had was fantastic. We would definately go back.
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From:
William Steel
(Scotland)
Submitted on 16-Mar-2010 (English)
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Customer Rating:
5/5 |
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Staff were extremely helpful and friendly, food fantastic, views from hotel spectacular a thoroughly enjoyable stay, great value for money will definately return.
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From:
Mark Nulty
(United Kingdom)
Submitted on 15-Mar-2010 (English)
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Customer Rating:
5/5 |
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Fantastic, the best views a hotel could offer plus great food and a nice friendly service. Could not ask for more and will definatly be back :-)
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From:
"Hotel Guest, details on file."
(Scotland)
Submitted on 14-Mar-2010 (English)
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Customer Rating:
4/5 |
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Had a lovely stay at your hotel,nice staff,pleasant atmosphere,lovely location and views.On the down side we felt that the bathroom in room 313 was really not up to scratch,leaky toilet,flooring cracked and needing replaced,generally needs upgrading.
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From:
DAVID HODGSON
(United Kingdom)
Submitted on 13-Mar-2010 (English)
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Customer Rating:
4/5 |
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Beautiful location and perfect for dog-owners. Staff extreemely helpful and pleasant. Food very good. Some of the furniture in the lounge and dining area a little tired and in need of replacement. Overall a very good place to stay and an excellent deal at the February room rate.
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From:
"Hotel Guest, details on file."
(Scotland)
Submitted on 12-Mar-2010 (English)
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Customer Rating:
4/5 |
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Not perfect but great views, welcoming staff and good facilities
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From:
Leslie Ann Black
(Scotland)
Submitted on 8-Mar-2010 (English)
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Customer Rating:
5/5 |
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We had the most wonderful weekend at the Isles of Glencoe! Our room was perfectly situated with the most spectacular views. We had our pet Bullmastiff with us, and it was heartening to see how welcoming the hotel was for pet owners. The food was excellant, and the choice of breakfast, buffet style was superb. We are definitely going to return to the Isles of Glencoe.
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From:
THERESE MAGILL
(Scotland)
Submitted on 7-Mar-2010 (English)
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Customer Rating:
2/5 |
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Having stayed at the Isles many time, this was a disappointing experience. The hotel pool area is badly in need of upgrade, many lockers do not have locks and the general appearance of the changing area is poor. The main meal was also disappointing compared to previous visits, definitely seemed like cost-cutting. The supplement for a sirloin steak was unjustified. We were so disappointed that we choose to eat elsewhere on our second night.
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From:
"Hotel Guest, details on file."
(Scotland)
Submitted on 1-Mar-2010 (English)
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Customer Rating:
4/5 |
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As Always our stay was a good one-weather at this time of the year is always beautiful and makes it a better stay as it is perfect for walking. Food was great as usual and I was very impressed with the price of the winter saver. The only downturn is the rooms look a bit tired decor wise and could be doing with a freshen up but in saying that the beds are really comfy.
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From:
Alan Buchan
(Scotland)
Submitted on 23-Feb-2010 (English)
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Customer Rating:
4/5 |
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We very much enjoyed our stay at the hotel. It was a great choice for me and my family with a great pool and facilities. It was well maintained and hygenic. But most of all a good stay at a hotel can be won or lost by the staff and we found the staff to be excellent and very friendly. We would have no problems in goingback to this hotel.
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From:
Donald Robb
(Scotland)
Submitted on 21-Feb-2010 (English)
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Customer Rating:
5/5 |
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A lovely hotel in a beautiful setting on Loch Leven with a wonderful staff to look after us. Thoroughly enjoyed our stay.
Regards,
Donald Robb.
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From:
kirsteen mckeown
(Scotland)
Submitted on 21-Feb-2010 (English)
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Customer Rating:
4/5 |
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From:
"Hotel Guest, details on file."
(Scotland)
Submitted on 20-Feb-2010 (English)
|
Customer Rating:
5/5 |
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We felt during our stay the staff could not have done more for us nothing was too much trouble any time of the day. They were prepared to go above and beyond their duties to ensure our comfort without being intrusive or overbearing. The rooms were spotless and comfortable and the setting was nothing short of spectacular. We visited as a family and would book again as a family and also as a couple for a restful break. We have recommended the hotel to all friends and family. The only downside to our stay was leaving!!!!
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From:
"Hotel Guest, details on file."
(Scotland)
Submitted on 9-Feb-2010 (English)
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Customer Rating:
5/5 |
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We had a very good stay at the Isle Of Glencoe hotel. The staff were friendly and the service was excellent. Absolutely stunning views down the loch with the mountains on each side. Great value for money and we look forward to going back there again.
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From:
Graham Turner
(United Kingdom)
Submitted on 8-Feb-2010 (English)
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Customer Rating:
4/5 |
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Great value, excellent hotel.
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From:
Jacqueline Watkinson
(United Kingdom)
Submitted on 8-Feb-2010 (English)
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Customer Rating:
4/5 |
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The view from our room was outstanding. It was a little difficult dragging cases up so may stairs and through halls however. The staff were most polite especailly in the morning. However the night staff appeared not to know how to use the coffee machine or make the fire.
We would definitely stay at the hotel again as we love the area, thanks
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From:
Claire Hyslop
(Scotland)
Submitted on 8-Feb-2010 (English)
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Customer Rating:
4/5 |
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very friendly staff, nothing was too much bother for them! breakfast was amazing, as was dinner. The only complaint I have is that the sauna was not working and the pool was cold, but this was not of great importance to our stay! wonderful views from the room too :)
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From:
Wendy Black
(Scotland)
Submitted on 7-Feb-2010 (English)
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Customer Rating:
5/5 |
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From:
"Hotel Guest, details on file."
(Scotland)
Submitted on 7-Feb-2010 (English)
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Customer Rating:
4/5 |
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The staff were all excellent - very friendly and welcoming. Breakfast was substantial but there was no maple syrup for the pancakes as you used to provide. Also, unfortunately, the sauna was not working and there was a problem with the showers in the leisure area. We thoroughly enjoyed our stay and felt that it was good value for money (wintersaver) but feel that some money needs to be spent on the infrastructure to maintain the attraction of the hotel.
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From:
"Hotel Guest, details on file."
(Scotland)
Submitted on 7-Feb-2010 (English)
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Customer Rating:
2/5 |
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restaurant area was very cold.
Sauna not working.
breakfast was cold.
Swimming pool nice.
Reception staff did not give any information at arrival or departure - was not asked if we enjoyed stay etc.
Rooms in need of refurb, especially bathroom.
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From:
ashleigh martin
(Scotland)
Submitted on 2-Feb-2010 (English)
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Customer Rating:
5/5 |
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Staff were polite, helpful and very eager to please. The hotel was brilliant! The food was delicious! The rooms were very well decorated and clean. 10/10!
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From:
KEVIN GUTHTRIE
(Scotland)
Submitted on 13-Jan-2010 (English)
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Customer Rating:
5/5 |
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Beautiful beautiful place, excellent service, would go back in a heartbeat - staff friendly and helpful, great location (take car), only negative is that the hotel was a little cold but all heating was on full so I can understand.
Go! It's Great.
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From:
"Hotel Guest, details on file."
(Scotland)
Submitted on 11-Jan-2010 (English)
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Customer Rating:
3/5 |
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Fabulous location
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From:
"Hotel Guest, details on file."
(Scotland)
Submitted on 11-Jan-2010 (English)
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Customer Rating:
4/5 |
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great deal from bookassist, hotel was good, friendly staff, cold in lounge and dining areas
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From:
"Hotel Guest, details on file."
(United Kingdom)
Submitted on 11-Jan-2010 (English)
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Customer Rating:
3/5 |
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Could have done better. Dissapointed with New Year programme looked good on paper but could have done better with events to have improved occasion. Sparkling wine and choclates in room poor. Hotel and pool good, menu started good but New Years Day selection was poor. Hotel location fantastic, views stupendous.
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From:
George Dickson
(Scotland)
Submitted on 8-Jan-2010 (English)
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Customer Rating:
4/5 |
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Very friendly staff.
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From:
James Boyle
(Scotland)
Submitted on 5-Jan-2010 (English)
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Customer Rating:
4/5 |
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We had a great stay at the Isles of Glencoe Hotel, which is a great base for skiers wanting to use the glencoe or nevis ranges. Room was spacious with amazing views over the loch and mountains. Nice food in the restaurant and the heated pool and jacuzzi were a good bonus. Will definitley be using the hotel again. Only negative points were the conservatory/restaurant area was cold when having our evening meal and there was no fridge in the room for my beers! But otherwise a great stay.
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From:
David Dudgeon
(Scotland)
Submitted on 5-Jan-2010 (English)
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Customer Rating:
5/5 |
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Our stay at this hotel was fantastic. The hotel was lovely, very welcoming and family orientated. The staff were the most friendly I have experienced anywhere in the world.
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From:
"Hotel Guest, details on file."
(United Kingdom)
Submitted on 1-Jan-2010 (English)
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Customer Rating:
4/5 |
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Great location, friendly staff and a bargain price for the Christmas period. Really enjoyed our stay. Dinner was levely breakfast was a little cold on the first day, but fine on the second. Would happily go back.
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From:
Neil Simpson
(Scotland)
Submitted on 31-Dec-2009 (English)
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Customer Rating:
4/5 |
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I have stayed a few times great hotel friendly staff just a bit cold in the dining room but then it was minus 8 outside so not unreasonable. Will go again.
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From:
"Hotel Guest, details on file."
(United Kingdom)
Submitted on 17-Jul-2009 (English)
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Customer Rating:
4/5 |
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I had a wonderful stay. The staff was helpful and very pleasant. I'd stay agn.
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From:
Victoria Johnson
(Scotland)
Submitted on 13-Jul-2009 (English)
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Customer Rating:
5/5 |
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We were very happy with the hotel, and the staff were extremely pleasant and helpful. Cannot fault them at all.
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From:
John Burns
(United Arab Emirates)
Submitted on 4-Jul-2009 (English)
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Customer Rating:
4/5 |
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The location and views are excellent, tranquil and lovely
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From:
stephen mardon
(United Kingdom)
Submitted on 29-Jun-2009 (English)
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Customer Rating:
4/5 |
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great location with good facilities and views from bedroom
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From:
Paul Scobbie
(Scotland)
Submitted on 19-Jun-2009 (English)
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Customer Rating:
5/5 |
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Very relaxing and enjoyable. Very friendly and efficient staff.
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From:
PATRICIA DOBIE
(United Kingdom)
Submitted on 16-Mar-2009 (English)
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Customer Rating:
5/5 |
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We had a wonderful stay at this hotel. A lovely venue and the staff could not be more pleasant or helpful.
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From:
"Hotel Guest, details on file."
(Scotland)
Submitted on 15-Mar-2009 (English)
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Customer Rating:
4/5 |
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Fantastic location. Wonderful food. Friendly and efficient staff. Stunning views from our room. would recommend and definitely return.
(This review has been edited) |
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From:
"Hotel Guest, details on file."
(Scotland)
Submitted on 26-Feb-2009 (English)
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Customer Rating:
5/5 |
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Hotel and staff were very good.
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From:
"Hotel Guest, details on file."
(Scotland)
Submitted on 15-Feb-2009 (English)
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Customer Rating:
4/5 |
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Excellent Hotel. Very good food and service. Very professional staff. great views from the rooms facing the Loch and surrounding mountains
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From:
jean dunlop
(Scotland)
Submitted on 8-Feb-2009 (English)
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Customer Rating:
4/5 |
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we had an excellent stay and can't wait to go again. helpful staff and great accomodation coupled with fantastic surroundings made our stay very memorable.
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From:
RONALD HALL
(Scotland)
Submitted on 28-Dec-2008 (English)
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Customer Rating:
4/5 |
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lovely hotel, will be back.
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From:
Christopher Lang
(Scotland)
Submitted on 12-Dec-2008 (English)
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Customer Rating:
4/5 |
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The food and accommodation were superb with all the staff being very pleasant. The only problem during our stay was that the sauna was out of commission for the full time as well as the swimming pool for part of the stay which was one of the reasons we chose the hotel. This however never spoiled our view of the hotel.
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From:
Iain Connon
(Scotland)
Submitted on 16-Oct-2008 (English)
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Customer Rating:
4/5 |
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The hotel is in a remarkable location looking across Loch Leven and up to the hills of Glencoe. The staff are friendly and the accomodation is spacious and comfortable.
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From:
"Hotel Guest, details on file."
(Scotland)
Submitted on 24-Jun-2008 (English)
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Customer Rating:
5/5 |
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A great hotel in a fabulous location. Would definately go back.
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From:
"Hotel Guest, details on file."
(Scotland)
Submitted on 1-Jun-2008 (English)
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Customer Rating:
4/5 |
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Really enjoyed our short stay at Isles of Glencoe Hotel - staff were helpful, room was clean and comfortable. Views and setting are simply stunning!
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From:
Francis Pierotti
(Scotland)
Submitted on 27-May-2008 (English)
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Customer Rating:
5/5 |
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The staff were very helpful, the views are stunning and the food was fantastic
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From:
JOHN CALDWELL
(Scotland)
Submitted on 2-Feb-2009 (English)
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Customer Rating:
4/5 |
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From:
"Hotel Guest, details on file."
(United Kingdom)
Submitted on 3-Jan-2009 (English)
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Customer Rating:
5/5 |
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