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Clarion Hotel Prague Old Town ****
Hradebni 9, 110 00 Prague 1, Prague 1
go to hotel websitewww.clarionhotelpragueoldtown.com 		rooms from € 44!
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Average satisfaction rating out of 5
for this property among customers
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rating  4.4/5
based on 59 reviews
Customer comments are strictly limited to customers who have used bookassist to make a reservation at this property. The bookassist team only invites customers to submit their comments after they have completed their stay.

You are currently viewing reviews preferentially in English. Click here to see reviews in all languages

 
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From: "Hotel Guest, details on file." (Sweden)
Submitted on 17-Apr-2012 (English) 		Customer Rating: 3/5
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From: "Hotel Guest, details on file." (Denmark)
Submitted on 16-Apr-2012 (English) 		Customer Rating: 5/5
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comments Excellent location in town. Friendly and helpfull staff.
Hotel Response:

Dear Mr. Kornbo, thank you for the comment. We are glad you had enjoyed the stay in our hotel. Sincerely Katerina Cholastova- FOM
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From: Konstantin Rakhmanin (Russian Federation)
Submitted on 16-Apr-2012 (Russian) 		Customer Rating: 5/5
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comments Спасибо вам за чудесный отдых в отличном отеле самого красивого города в мире! Держите марку и не меняйте ничего! Спасибо!
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From: "Hotel Guest, details on file." (France)
Submitted on 5-Apr-2012 (English) 		Customer Rating: 4/5
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From: "Hotel Guest, details on file." (United States)
Submitted on 3-Apr-2012 (English) 		Customer Rating: 5/5
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comments Wonderful stay and excellent staff!
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From: KlausPeter Beier (Germany)
Submitted on 30-Mar-2012 (German) 		Customer Rating: 3/5
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From: Stefanie Häbich (Germany)
Submitted on 11-Mar-2012 (German) 		Customer Rating: 5/5
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From: "Hotel Guest, details on file." (Czech Republic)
Submitted on 6-Feb-2012 (German) 		Customer Rating: 4/5
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From: "Hotel Guest, details on file." (Germany)
Submitted on 3-Feb-2012 (English) 		Customer Rating: 4/5
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comments We had an excellent stay in Clarion Hotel. The rooms are nice and Old town prague can be easily reached walking. Only minus is the rather expensive parking conditions if you arrive with your own car.
Hotel Response:

Dear Mr. Saffran, thank you for the comment. We are glad you have enjoyed the stay in our hotel. Sincerely Katerina Cholastova FOM
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From: "Hotel Guest, details on file." (Finland)
Submitted on 23-Jan-2012 (English) 		Customer Rating: 4/5
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comments Price quality ratio was very good.
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From: "Hotel Guest, details on file." (Germany)
Submitted on 13-Jan-2012 (German) 		Customer Rating: 4/5
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From: Aaron Jacobson (Czech Republic)
Submitted on 5-Jan-2012 (English) 		Customer Rating: 5/5
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comments Enjoyed the balcony and lovely big room
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From: svetlana smolianski (Israel)
Submitted on 3-Jan-2012 (Russian) 		Customer Rating: 5/5
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From: Kenneth Heal (United Kingdom)
Submitted on 20-Dec-2011 (English) 		Customer Rating: 5/5
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comments My wife and I had the pleasure of staying two nights at the Clarion Old Town and it was a pleasure. Good rooms and food and polite and charming staff made our stay a joy. Great location just a short walk to Old town square and even to the Castle if you're fit enough to tackle the hill, we wern't but did it with a very short bus ride.
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From: "Hotel Guest, details on file." (Italy)
Submitted on 14-Dec-2011 (Italian) 		Customer Rating: 5/5
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comments Unico neo del soggiorno presso di voi l'odore persistente di fumo nella stanza n. 503; forse potrebbe essere utile riservare alcune stanze ai non fumatori... Grazie.
Hotel Response:

Egregio signore, grazie per il tuo commento. Certamente l'idea di hotel completamente non-fumatori. Grazie. Katerina Cholastova FOM
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From: Diana Slaets (Belgium)
Submitted on 4-Dec-2011 (English) 		Customer Rating: 5/5
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comments Hotel heel goed gelegen ten opzichte van de te bezoeken bezienswaardigheden. Kamers zeer proper. Uitgebreid ontbijtbuffet.
Hotel Response:

Beste Ms. Slaets, dank u voor uw positieve reactie. Sincerely Katerina Cholastova FOM
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From: "Hotel Guest, details on file." (Australia)
Submitted on 25-Nov-2011 (English) 		Customer Rating: 4/5
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comments Nice hotel with friendly staff. It was a shame that smoking was allowed in the restaurant.
Hotel Response:

Dear Mrs. Hemsley, thank you for the comment. There is smoking allowed in our bar Riva and your opinion will be handled to the hotel manager to support an idea of fully non smoking hotel. Sincerely Katerina Cholastova FOM
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From: "Hotel Guest, details on file." (France)
Submitted on 23-Nov-2011 (English) 		Customer Rating: 4/5
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comments Very close from old town. People are veny nice and helpfull. Breakfast is correct.
Hotel Response:

Dear Mr. Nay, thank you for the comment. We are glad you have enjoyed your stay in our hotel. Sincerely Katerina Cholastova FOM
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From: Roddy McNamee (Ireland)
Submitted on 18-Nov-2011 (English) 		Customer Rating: 4/5
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comments I very much enjoyed my stay at the Clarion Hotel Old Town. It is situated very close to the center of the old town and yet only a 25 minute walk to lesser Prague. The rooms were clean and comfortable and there was a free internet connection in them. There was a good variety of food for breakfast and all the staff were very pleasant. If I have the opportunity to return to Prague I will stay at this hotel again.
Hotel Response:

Dear Mr. McNamee, thank you for the comment. We are looking forward to see you again in our hotel. Sincerely Katerina Cholastova FOM
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From: Berit SandbergLingonblad (Sweden)
Submitted on 7-Nov-2011 (Swedish) 		Customer Rating: 5/5
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From: Barnhill Byron (Canada)
Submitted on 18-Oct-2011 (English) 		Customer Rating: 5/5
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comments neat rooms....Good breakfast...
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From: Arkady Lubovny (Israel)
Submitted on 15-Oct-2011 (English) 		Customer Rating: 5/5
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comments We've liked our stay in Clarion Hotel very much. Staff is very friendly and helpful. Room was little, but cosy and we had a nice view from the window. If we come back to Prague, this hotel will be the first in the list of hotels we'll want to stay in.
Hotel Response:

Dear Mr. Lubovny, thank you for the positive comment. We are glad you have enjoyed the stay in our hotel. Sincerely Katerina Cholastova FOM
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From: Kjetil Elton (Norway)
Submitted on 15-Oct-2011 (English) 		Customer Rating: 4/5
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comments Friendly staff and good service. Nice rooms.
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From: Torild Beate Bordi Olsen (Norway)
Submitted on 10-Oct-2011 (English) 		Customer Rating: 5/5
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From: "Hotel Guest, details on file." (United States)
Submitted on 6-Oct-2011 (English) 		Customer Rating: 5/5
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From: Roy Teo (Singapore)
Submitted on 20-Sep-2011 (English) 		Customer Rating: 5/5
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From: "Hotel Guest, details on file." (Germany)
Submitted on 8-Sep-2011 (German) 		Customer Rating: 5/5
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comments das Hotel ist sehr gut gelegen und hate einen guten Service, wir werden wieder buchen
Hotel Response:

Dear Mr. Nicolai, Thank you for your time to let us know about your last stay in our hotel. We are glad you have enjoyed your stay. Sincerely Katerina Cholastova-FOM
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From: "Hotel Guest, details on file." (Germany)
Submitted on 30-Aug-2011 (German) 		Customer Rating: 4/5
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From: Hryhoriy Fylypchuk (Poland)
Submitted on 22-Aug-2011 (Polish) 		Customer Rating: 5/5
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comments bardo dobry hotel, wynajelismy apartament na gornym pietrze z widokiem na Prage i duzą terasą, polecamy wszystkim! dobra cena i super jakosc.
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From: "Hotel Guest, details on file." (United Kingdom)
Submitted on 15-Aug-2011 (English) 		Customer Rating: 5/5
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comments I have stayed at the Clarion 3 times this year on business. I have had no complaints and found the Hotel very good and the Staff very friendly. I will definately stay there again if I visit Prague. Regards. William Powell
Hotel Response:

Dear Mr. Powell, thank you for the positive rating. Sincerely Katerina Cholastova- Front Office Manager
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From: Günter Borrmann (Germany)
Submitted on 11-Aug-2011 (German) 		Customer Rating: 5/5
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comments Wir waren sehr zufrieden, werden Sie weiterempfehlen und wiederkommen. Guenter Borrmann
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From: "Hotel Guest, details on file." (Germany)
Submitted on 9-Aug-2011 (German) 		Customer Rating: 5/5
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comments Sehr schönes Hotel in toller Lage, sehr freundliches und aufmerksames Personal (Petra!!!). Wir haben unseren Aufenthalt in der Panorama-Suite sehr genossen und werden unseren nächsten Aufenthalt in Prag bestimmt wieder hier verbringen.
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From: "Hotel Guest, details on file." (France)
Submitted on 2-Aug-2011 (French) 		Customer Rating: 4/5
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comments L'hôtel Clarion Old Town de Prague est vraiment un très bon hôtel. Sa situation dans la ville pour un touriste est pratiquement idéale par sa proximité des lieux à visiter et par son calme. L'accueil est très sympathique et discret à la fois, le cadre de l'hôtel est assez moderne et ouvert, les chambres assez vastes, confortables et bien équipées. Le petit déjeuner est copieux et très agréable. Le service est de bonne qualité. Nous le recommandons. A nos yeux, son seul défaut sans doute est le prix (25 euros) et l'éloignement du garage à voiture, très impratique. G.
Hotel Response:

Dear Mr. Mamou, thank you for the positive comment. It's nice to hear you are happy about your stay in our hotel. Unfortunately, the price of the parking is determinated by hight prices of space rental in Prague. Sincerely Katerina Cholastova- Front Office Manager
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From: Martin Grawert (Germany)
Submitted on 2-Aug-2011 (German) 		Customer Rating: 5/5
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comments Alles OK, Alles bestens
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From: "Hotel Guest, details on file." (Spain)
Submitted on 26-Jul-2011 (Spanish) 		Customer Rating: 4/5
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comments Buena situacion, buen servicio, buenas camas , muy limpio, poco champú y la bañera muy alta. Se lo he recomendado a mis hermanos que van a hospedarse en agosto
Hotel Response:

Dear Mr. Gonzalez, thank you for the comment. We are glad you have enjoyed your stay in our hotel. Katerina Cholastova- Front Office Manager
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From: Göran Heimersson (Sweden)
Submitted on 21-Jul-2011 (English) 		Customer Rating: 5/5
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comments We were a party of 6 in 3 rooms and 4 nights. Good nice rooms, great full breakfast and friendly personel. Close to the river. Walking distance to Prague center. Reasonable price for taxi from/to airport. We all enjoyed our stay.
Hotel Response:

Dear Mr. Heimersson, thank you for your comment. I am glad you enjoyed your stay in our hotel. Kind regards Katerina Cholastova - Front Office Manager

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From: "Hotel Guest, details on file." (United States)
Submitted on 19-Jul-2011 (English) 		Customer Rating: 4/5
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comments Everyone was very helpful and pleasant. The beds were hard for our taste but the room was clean . We enjoyed our stay.
Hotel Response:

Dear Ms. Parham, Thank you for inspiring information. We hope to see you in the future. Kind regards Katerina Cholastova - Front Office Manager

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From: "Hotel Guest, details on file." (Finland)
Submitted on 18-Jul-2011 (English) 		Customer Rating: 4/5
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comments Overall the hotel was very good. The staff was friendly. The room was nice and clean. However, the premises for having breakfast seemed quite crowded occasionally.
Hotel Response:

Dear Mr. Gustafsson, thank you for taking your time to let us know your opinion. We are trying to improve our hotel operations to full satisfaction of our guests. Your point of view is very helpfull. Kind regards Katerina Cholastova - Front Office Manager

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From: Anders Holger Olsen (Denmark)
Submitted on 16-Jul-2011 (English) 		Customer Rating: 4/5
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comments It would have been top grade if we havent got the wrong room the first night, we had booked a suite and got a standard room the first night. We got something in return but we had to wait all week for an answer.
Hotel Response:

Dear Mr. Olsen, thank you for your comment. I am glad you enjoyed your stay in our hotel. Please, accept our apology for the first night stay in standard room. Kind regards Katerina Cholastova - Front Office Manager

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From: Andrew Robertson (Malaysia)
Submitted on 15-Jul-2011 (English) 		Customer Rating: 4/5
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comments Nice hotel within a short walk to the centre of everything. Good sized clean rooms and comfy beds with a good sized en-suite bathroom. Good breakfast and friendly staff, just wish that there were a few more english channels on the TV for the kids
Hotel Response:

Dear Mr. Robertson, thank you for the positive rating. I am glad you enjoyed your stay in our hotel. Kind regards Katerina Cholastova - Front Office Manager

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From: Tereza Borková (Czech Republic)
Submitted on 14-Jul-2011 (Czech) 		Customer Rating: 4/5
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From: "Hotel Guest, details on file." (Denmark)
Submitted on 10-Jul-2011 (English) 		Customer Rating: 4/5
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From: "Hotel Guest, details on file." (Italy)
Submitted on 16-Jun-2011 (English) 		Customer Rating: 5/5
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From: Pierre Magalhaes (Brazil)
Submitted on 31-May-2011 (English) 		Customer Rating: 5/5
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comments We had a great time in Prague and also at the Clarion Hotel. Very good hotel and an amazing city!
Hotel Response:

Dear Mr. Magalhaes, thank you for your comment. I am glad you enjoyed your stay in our hotel. Kind regards Katerina Cholastova - Front Office Manager

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From: Graham Blacker (United Kingdom)
Submitted on 31-Mar-2011 (English) 		Customer Rating: 5/5
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From: "Hotel Guest, details on file." (Ireland)
Submitted on 31-Mar-2011 (English) 		Customer Rating: 5/5
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comments Excellent location. Great breakfast !
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From: DaleAnn Woznyj (Canada)
Submitted on 22-Feb-2011 (English) 		Customer Rating: 2/5
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comments The hotel, my room and personnel were very good. The breakfast I would rate as poor. There were dusty fruit in a basket above the food area. The eggs were dry and other items appeared less than desirable. If this could be improved it would be great. Thanks - I loved visiting Prague.
Hotel Response:

Dear Ms. Woznyj, thank you for the time you take to write the comment. We really appreciate every comment of our customers. They help us to improve our hotels services. We have already made some changes to our breakfast setting to make sure all customers are happy. Sincerely Katerina Cholastova- Front Office Manager

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From: "Hotel Guest, details on file." (N/A)
Submitted on 21-Feb-2011 (English) 		Customer Rating: 4/5
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comments Very friendly and helpfull staff, great and clean room and very good location!!
Hotel Response:

Dear Ms. Kristina, thank you for your comment. I am glad you enjoyed your stay in our hotel. Kind regards Katerina Cholastova - Front Office Manager
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From: Angela Horrigan (United Kingdom)
Submitted on 5-Feb-2011 (English) 		Customer Rating: 5/5
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comments The receptionists were very helpful and we were given a lovely room. There was one incident I should mention and that was that I understood that the bottled water in the room was included in my room rate however when I came to pay I was told that this was not the case and they tried to invoice me for the water. When I challenged this it was taken off the invoice so perhaps you could clarify this issue with your staff. Otherwise everyone did what they could to make our stay enjoyable.
Hotel Response:

Dear Ms. Kristina, thank you for your comment. I am glad you enjoyed your stay in our hotel. To clarify the watter situation: The bottle of water is not included in the price. There is a price tag on it so a guest can see the price of the watter. Kind regards Katerina Cholastova - Front Office Manager
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From: "Hotel Guest, details on file." (United Kingdom)
Submitted on 27-Dec-2010 (English) 		Customer Rating: 3/5
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comments We booked an executive room for our stay. However, upon arrival we were advised that they wer none available. This is not the kind of service one should expect and being that it was quite late in the night, is not a welcome that I appreciated. Overall you have lovely rooms. It was also unfortunate that the suite 602 did not appear to have a trouser press as was in the standard room. Thank you
Hotel Response:

Dear Mrs.Drietomska, thank you for giving us your opinion. I am glad you have enjoyed your stay eventhough you did not get the executive room when you arrived. We will check how many trouser press we need and try to get them to all rooms. In all rooms there is a trouser press or ironing board these days. kind regards Miroslav Soucek Hotel Director
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From: rami levy (Israel)
Submitted on 1-Dec-2010 (English) 		Customer Rating: 5/5
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comments Excellent!!! staying in November 2010. Very good location. Our suite was great - large, well accessoried, clean. Wounderfull wiew from balcony. Friendly stuff in receptin. Good breakfast - tasty & abundance of products.On in all - very recommended.
Hotel Response:

Dear Mr. Levy, Thank you for your comment. We are glad you have enjoyed the time in our hotel. We are looking forward to see you again in a future. Sincerely Katerina Cholastova for Clarion Hotel Prague Old Town

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From: "Hotel Guest, details on file." (Philippines)
Submitted on 26-Nov-2010 (English) 		Customer Rating: 5/5
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comments I will definitely recommend your hotel to friends who may visit Prague. It gave me value for my money: the room and bathroom were very spacious and always clean; the front desk staff were efficient and the coffee shop staff were friendly. The location is also very good as it is walking distance from the city center, from the airport shuttle, from Old Town Square, etc. I would like to especially commend your front desk staff Tomas who was very accommodating when we arrived at past midnight of Nov. 21. Two things you may wish to consider though: 1. my roommate and I nearly slipped twice in the bathtub; the ladies from Israel who I chatted with at breakfast had the same concern; 2. while the breakfast buffet is plentiful, a little variety will certainly make it even better. All in all, it's an excellent hotel
Hotel Response:

Dear Ms. Fabian, Thank you for your comment. We are glad you have enjoyed the time in our hotel. Thank you for the suggestions as well. We are looking forward to see you again in a future. Sincerely Katerina Cholastova for Clarion Hotel Prague Old Town

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From: "Hotel Guest, details on file." (France)
Submitted on 17-Nov-2010 (English) 		Customer Rating: 4/5
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From: "Hotel Guest, details on file." (United Kingdom)
Submitted on 29-Oct-2010 (English) 		Customer Rating: 5/5
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comments positioning of hotel excellent, quiet enough to get sleep but just around the corner and you are in the heart of everything. Clean friendly, helpful and breakfast had a good choice. would defiantly go back
Hotel Response:

Dear Calre, thank you for your comment. I am glad you enjoyed your stay in our hotel. kind regards Miroslav Soucek hotel director
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From: Assiya Duskaliyeva (Czech Republic)
Submitted on 27-Jul-2010 (English) 		Customer Rating: 5/5
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comments Thank you very much for the high qualified assistance of the booking agent and the stay in the CLARIAN hotel was amazing ! With kind wishes, Assiya Duskaliyeva JULDYZ KENAN Co.,LTD Almaty, Kazakhstan
Hotel Response:

Dear Ms. Assiya, Thank you for your comment. We are glad you have enjoyed the time in our hotel. We are looking forward to see you again in a future. Sincerely Katerina Cholastova for Clarion Hotel Prague Old Town
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From: "Hotel Guest, details on file." (United Kingdom)
Submitted on 28-Jun-2010 (English) 		Customer Rating: 5/5
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comments Excellent staff, central location, very nice rooms.
Hotel Response:

Dear Mr. Morrice, thank you for your possitive comment. We are pleased you like our hotel. We are looking forward to see you in our hotel in a future. Sincerely Katerina Cholastova for Hotel Management
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From: nataly ofir (Israel)
Submitted on 25-Jun-2010 (Russian) 		Customer Rating: 4/5
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From: marilyn Geraghty (Ireland)
Submitted on 24-May-2007 (English) 		Customer Rating: 3/5
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comments great location, good service.
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From: "Hotel Guest, details on file." (United Kingdom)
Submitted on 20-Jun-2007 (English) 		Customer Rating: 4/5