Dear Kim, Thank you for your kind comments posted on our website recently.I am delighted that you enjoyed your stay and hope to be able to welcome you back to Dornoch in the not too distant future. Kind Regards, Robert Ratcliffe General Manager

Dear Gordon, Thank you for taking the time to post such a glowing report following your recent stay in the Ross Suite which is one of our best rooms with its magnificent views across the golf course and Dornoch Firth beyond.The team take great pride in the hotel and their contribution to ensuring our guests enjoy a memorable stay. I hope we will see you again in the future. Kind Regards, Robert Ratcliffe General Manager

Dear Craig, It is great to read your very positive review following your recent stay at the hotel and thanks for taking the time to post your comments. The team do take encouragement from guests feedback.I am delighted that you enjoyed our hospitality. All I can ask is that you return soon !! Kind Regards Robert Ratcliffe General Manager

Dear Alli, Thankyou very much for posting such a complimentary review on our website recently following your stay at the end of October. I am very pleased that you enjoyed your stay in particular the food and your bedroom. I hope you will stay with us again in the not too distant future. Kind Regards Robert Ratcliffe General Manager

Dear Sonya, Thank you for posting a complimentary review on our website. Naturally I am delighted that you enjoyed your stay with us at the end of October especially the food. I hope you will be able to visit us again in the near future. Kind Regards Robert Ratcliffe General Manager

Dear David, Thanks for posting your kind comments on our website. I am delighted that you enjoyed your stay. You must stay longer next time and we also look forward to you returning sometime soon !! Kind Regards Robert Ratcliffe General Manager

Dear James, Thanks for posting a review on our website.I hope we will see you for a third time in the near future ! Kind Regards, Robert Ratcliffe General Manager

Dear Gary, Thank you for taking the time to post a complimentary review on our website. I am pleased we were able to be of assistance with regards to your sick friend.It is most unfortunate to be ill when on holiday but hopefully he felt better to enjoy the rest of the holiday. I hope we will be able to welcome you back to Dornoch in the future. Kind Regards Robert Ratcliffe General Manager

Dear Joseph, Thank you for posting a review on our website recently. I am pleased that you enjoyed your stay and look forward to welcoming you back to Dornoch in the future. Kind Regards Robert Ratcliffe General Manager

Dear Nicholas, Thankyou for taking the time to post a complimentary review on our website recently following your stay at the hotel in early September. I am pleased that you enjoyed your stay. I see you stayed in room 207 which has good views over the golf course. I look forward to welcoming you to The Royal Golf again in the future. Kind Regards Robert Ratcliffe General Manager

Dear Thomas, Thanks very much for taking time to post a review on our website. Naturally I am delighted that you enjoyed your stay especially the location of the hotel and the hospitable staff. The team do read guest reviews taking encouragement and satisfaction from them. Thankyou again Thomas; I hope we will see you again in the near future. Kind Regards, Robert Ratcliffe General Manager

Dear Tony, Thanks for posting such a complimentary review on our website. It's good to hear that you really enjoyed your stay with us. You certainly had a great view of the golf course from your room. I hope you will be able to visit us again in the future. Kind Regards Robert Ratcliffe General Manager

Dear Karl, Thanks for posting a nice review on our website. I am pleased you enjoyed your stay and I hope you had a safe trip home. Maybe see you in 2013 ! Kind Regards Robert General Manager

Dear Kenja, Thank you for taking the time to post a review on our website. I am delighted that you enjoyed your stay and in particular the bar and access to the golf course lived up to your expectations. We are indeed in a unique position being so close to one of the worlds best golf courses. I hope we will have an opportunity to welcome you to The Royal Golf Hotel and Dornoch again in the future. Kind Regards Robert Ratcliffe General Manager

Dear Timothy.Thankyou for posting a comment on our website following your recent stay at the hotel on 13th July for 2 nights. I am sorry if you felt your room was rather expensive however I am pleased that you enjoyed dinner with the splendid view over the golf course and Dornoch Firth beyond.I hope we can welcome you back to The Royal Golf Hotel in the future.Kind RegardsRobert RatcliffeGeneral Manager

Dear Mr Allen, Many thanks for posting such a positive review regarding the staff (especially Siobhan)on our website following your recent stay at the hotel. I am pleased you enjoyed your stay and hope we can welcome you back sometime soon. Kind Regards Robert Ratcliffe General Manager

Dear Clifford, Thank you for posting a review on our website following your recent stay at the hotel. Your complimentary comments are really appreciated and are shared with the team. Naturally I am pleased that you enjoyed your stay. We are certainly planning to refurbish some bathrooms this coming winter which should enhance guests experience and comfort. Once again many thanks and I hope we can welcome you back in the near future. Kind Regards Robert Ratcliffe General Manager

Dear Paul, Thank you for taking the time to post a review on our website recently following your stay at the hotel with your son. I am delighted that you enjoyed your stay and hope that we can welcome you back sometime soon. Kind Regards Robert Ratcliffe General Manager

Dear Colin, Thank you for posting a review on our website following your recent stay at the Royal Golf Hotel. Your kind comments are very much appreciated and are shared with the team. I hope we will have an opportunity to welcome you back to The Royal Golf Hotel in the future. Kind Regards Robert Ratcliffe General Manager

Dear Doug, Thank you for taking the time to post a comment on our bookassist website and for filling in the guest feedback form in your room. I hope we will have an opportunity to welcome you back to The Royal Golf Hotel in the future. Kind Regards Robert Ratcliffe General Manager

Dear Kevin, Thank you for taking the time to post a complimentary review on our bookassist website recently following your visit to the hotel. I am delighted that you enjoyed your stay.It is most pleasing to receive positive reviews which are shared with the team here. Once again many thanks and I hope we will have an opportunity to welcome you to Dornoch again in the not too distant future. Kind Regards Robert Ratcliffe General Manager.

Dear Matt, Thank you for your review posted on our website following your recent stay at the hotel. It is good to know that you enjoyed your stay. Naturally I am delighted that you were happy with all aspects of your visit and I would like to say that we really do appreciate your comments which are shared with the team. I hope you will take the opportunity to visit Dornoch again in the future. Kind Regards Robert Ratcliffe General Manager

Dear Lesley, Thank you for your review posted recently on our bookassist website following your stay at the hotel towards the end of May. I appreciate your comments which are shared with the team. I am pleased you enjoyed your stay in the Ross Suite; the views are truly stunning as you say. Thank you for your complimentary remarks regarding the staff and public areas. I take on board your comments regarding breakfast. We will review and improve our content and presentation as a matter of priority. It is a valid point and your remark is appreciated and valued. Thank you again for taking the time to feedback to us. I hope we will have an opportunity to welcome you to The Royal Golf in the future. Kind Regards Robert Ratcliffe General Manager

Dear Carl, Thank you for posting a review on our bookassist website following your recent stay at The Royal Golf Hotel, Dornoch. In our opinion is true to say that this corner of Scotland is golfers heaven and having played the course there are few golfers who would disagree. I hope we will have an opportunity to welcome you to 'golfers heaven' again in the near future. Kind Regards Robert Ratcliffe General Manager

Dear Mark, Thank you for taking the time to post a review on our bookassist website following your recent stay at The Royal Golf Hotel. It is always rewarding to receive positive feedback and to know that we are looking after out guests really well. The power cut which we experienced due to the unusually high winds did provide a few challenges but I believe the team responded well. I do hope we can welcome you back to Dornoch in the near future. Kind Regards Robert Ratcliffe General Manager

Dear Doug, Thank you very much for your complimentary comments posted on our website very recently. I am delighted that you enjoyed your stay and that you would happily recommend us. I do hope we will have an opportunity to welcome you back to The Royal Golf Hotel in the future. Kind Regards Robert Ratcliffe General Manager

Dear Gillian, Thank you so much for your very kind comments posted on our website recently following your stay at The Royal Golf Hotel. I am naturally delighted that you enjoyed your stay. The team will take huge encouragement from your positive remarks. It is good to know that you liked the quality of linen as we changed our supplier for 2011. Thank you again and I hope we will welcome you to Dornoch again in the future. Kind Regards Robert Ratcliffe General Manager

Dear Frederick, Many thanks for posting a comment on our bookassist website. I think most people would agree with you and we at the hotel all certainly fully appreciate that the hotel is situated in a unique, and as you say, wonderful location. I hope we will see you again in the future. Kind Regards Robert Ratcliffe General Manager

Dear John, Thanks for taking the time to post a review on our bookassist website. Your complimentary comments are really appreciated and are shared with the team. Yes, it is true that the weather was fantastic during most of April which makes all the difference. I hope you can visit us again in the future. Kind Regards Robert Ratcliffe General Manager

Dear Michael, Thank you so much for posting such a complimentary review on our website booking site following your recent stay. Feedback is very important to us so that we can build on the positives and make improvements where required. Its good to hear that the team here made the difference to your stay which is what we always aim to do. I hope we can welcome you back to The Royal Golf Hotel in the near future. Kind Regards Robert Ratcliffe General Manager

Dear Jacqueline, Thank you very much for your kind comments posted on our website booking site following your recent stay at the Royal Golf Hotel. I am delighted that you enjoyed staying in one of our suites and that the food was excellent and the staff friendly. It is important to us that we receive feedback from our guests. I very much look forward to welcoming you back to the hotel in the near future. Kind Regards Robert Ratcliffe General Manager

Dear Bill, Thank you for posting this complimentary review on our website. It is good to know when guests are pleased with their visit and taken the time to make us aware. I hope to be able to welcome you to The Royal Golf again in the near future. Kind Regards Robert General Manager

Dear Alison, Thank you for your complimentary comments posted on our website recently following your stay at The Royal Golf Hotel in October. We hope to see you again in the near future. Kind Regards Robert Ratcliffe General Manager

Dear James, Thank you for your review posted on our website recently following your stay on 6th to 8th October. I am pleased that you felt the staff, especially Valerie, were trying hard and doing their best to please. Yes we are hoping to re-furbish some bathrooms this winter as we acknowledge that they are rather tired and dated by modern standards. Your comments regarding the food are very interesting. We do try to source high quality local ingredients as much as possible. I do take on board the fact you believe the food to be over complicated and accordingly I have already shown your review to my Head Chef. I have to say that your opinion is highly valued especially as we are always striving to improve what we do to please our guests. Naturally the menus will change for our re-opening next March and this will be an ideal opportunity to re-evaluate our food offering. Once again thank you for posting your review and I hope we can look forward to welcoming you back to the Royal Golf Hotel in the near future. Kind Regards Robert Ratcliffe General Manager

Dear Elspeth, Thank you for taking the time to post a review on our website; your kind comments are very much appreciated and I am sure Siobhan will be pleased that you mentioned her in particular. I hope we will have the chance to welcome you back to the Royal Golf in the future. Kind Regards Robert Ratcliffe General Manager

Dear Ted, Thank you very much for your kind complimentary comments posted on our website. I am delighted that you enjoyed your stay and it is good to know that our investment in new beds at the start of the season is appreciated. Once again many thanks and we all look forward to welcoming you back to the Royal Golf in the near future. Kind Regards Robert Ratcliffe General Manager

Dear Herbert, Thank you for posting such a positive review on our website recently following your stay here on 31st August to 5th Setember. Naturally I am delighted that you enjoyed your stay in Dornoch. It is always gratifying to receive good feedback and the team are always made of aware of guest comments. I very much look forward to welcoming you back to the Royal Golf in the near future. Kind Regards Robert Ratcliffe General manager

Dear Gail, Many thanks for taking the time to post your comments on our bookassist website following your recent stay at The Royal Golf Hotel. Your feedback is extremely positive, thank you, apart from the fact we regretfully disturbed your Sunday morning by vacuuming the corridor rather early in the day. I sincerely apologise for this and will certainly have a 'quiet' word with my housekeeping ladies who will, I am quite sure, be most concerned to find that they unknowingly disturbed your peace. There is a valuable lesson to be learnt here and it is most unfortunate that is is at your expense. I can assure you that this will not happen again and thank you again for bringing this matter to my attention. I hope we will have an opportunity to welcome you back to the Royal Golf Hotel in the near future. Kind Regards Robert Ratcliffe General Manager

Dear James, Thank you for taking the time to post a review on our website following your recent stay here. Naturally I am delighted that you enjoyed your visit. The team are made aware of all guests comments and will, I am sure, take great encouragement from your generous remarks. I look forward to welcoming you back to The Royal Golf in the near future. Kind Regards Robert Ratcliffe General Manager

Dear Ballara, Thank you for taking the time to post a review on our bookassist website following your recent stay at the Royal Golf Hotel. Guest comments are always most welcome so that we may improve upon the service we are offering. Your feedback is very positive so I am delighted that you enjoyed your stay. I hope that we will have an opportunity to welcome you back to The Royal Golf in the not too distant future. Kind Regards Robert Ratcliffe General Manager

Dear James, Just a short note to say thankyou very much for taking the time out to post a complimentary review on our bookings website. I can assure you these positive comments are really appreciated by the team. Hope to see you again in the future. Kind Regards Robert Ratcliffe General Manager

Dear Moira, Thank you for taking the time to post a review on our bookassist website.I am pleased that you like the renovations that took place during the first 3 months of this year. The room you had was indeed one our nicest - A Master Room. Thanks for pointing out that the bathroom window does not close properly. I will look into this. You are right, it could be a bit chilly as the weather gets cooler. Hope to see you again in the future. Kind Regards Robert Ratcliffe General Manager

Dear Taro, Thank you for your very kind and positive comments posted on our bookassist website following your recent stay here at The Royal Golf Hotel. it is most satisfying to receive such praise for the hotel and staff. I am truly delighted that you enjoyed your stay.Thank you for your comment regarding the restaurant remaining open until 9.30pm ot later. We are happy to remain open if our guests request to dine later or if for example playing golf and require a later table after their round. Once again, many thanks and I hope we will have the opportunity to welcome you back to The Royal Golf in the near future. Kind Regards Robert Ratcliffe General Manager

Dear Effie, Thank you for taking the time to post a review on our bookassist website recently following your stay on 26th June. I am pleased that you enjoyed the quality of food but regret that you found some our service standards lacking. However I have taken your comments on board and have taken steps to improve upon these shortcomings. My staff are always happy to make immediate amends when these matters are brought to their attention. Should you wish to discuss with me personally any aspect of your stay, I would be delighted to hear from you. Once again many thanks for your feedback and I look forward to welcoming you back to The Royal Golf Hotel in the near future. Kind Regards Robert Ratcliffe General Manager. POST NOTE: Dear Effie, Since posting my reply to your review recently, I am pleased to say that I have spoken to the Head Chef and the service team, and we have amended our standard at breakfast to two rashers of back bacon and de-caffeinated tea is now also available.I have also corrected the issue with insufficient tea bags in the pot. The standard is 'one tea bag per person and one for the pot' which is the good old fashioned way of remembering the standard. A pot of hot water should also be served along with the tea pot. Thanks again Effie for your valued comments. Robert Ratcliffe General Manager

Dear George, Many thanks for taking the time to post a review on our bookassist website. Your kind and positive comments are appreciated and will be shared with the team. I am delighted that the improvements we have made have impressed you. I look forward to welcoming you back to the Royal Golf Hotel in the not too distant future. Kind Regards Robert Ratcliffe General Manager

Dear Richard, Thank you for your very positive comments posted on our bookassist website.I am very pleased that you enjoyed your stay. We hope to see you again in the near future. Kind Regards Robert Ratcliffe General Manager

Dear David, Thank you for taking the time to post a review on our website.It is always pleasing to receive positive feedback and I am sure the team will take heart from your comments.You must have dinner on your next visit, the chef is excellent. Once again, many thanks and I look forward to welcoming you back to The Royal Golf Hotel in the future. Kind Regards Robert Ratcliffe General Manager

Dear Mr Little and Graeme, Thank you for your very kind comments following your recent stay at The Royal Golf Hotel. I have passed on your feedback to the team. It is always gratifying to receive praise and highly appreciated. We look forward to welcoming you back to Dornoch in the future. Kind Regards Robert Ratcliffe General Manager

Dear Ian, Further to our recent telephone conversation, I should just like to take this opportunity to thank you for taking the time to post a review on our website. Thank you for your generous comments regarding the staff. Yes,several key members of staff have been retained or re-employed. We discussed the reason your rate differed from the 'bunkered' offer rate which I trust clarified the point. Once again many thanks and we look forward to welcoming you back to The Royal Golf in the future. Kind Regards Robert