Average satisfaction rating out of 5
for this property among customers |
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4.3/5 |
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22
reviews
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| Customer comments are strictly limited to customers who have used bookassist to make a reservation at this property. The bookassist team only invites customers to submit their comments after they have completed their stay.
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From:
steve thomason
(Scotland)
Submitted on 24-Sep-2011 (English)
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Customer Rating:
4/5 |
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Very pleasant stay. Only slight problem, very poor reception on tv in room during RWC weekend. Breakfast great and staff excellent.
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From:
Moira Evans
(Scotland)
Submitted on 12-Sep-2011 (English)
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Customer Rating:
4/5 |
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Booked into the Norseman Hotel for a wedding, read previous reviews which I must add were a bit unkind now that I have experienced it. Yes it is a bit tired looking and in the need of an uplift { which i believe is the managements goal] but it doesn.t take away the fact that the rooms were very clean and comfortable and the food was fantastic and plenty of it, and not forgetting the staff who were very welcoming and helpful. Would stay again.
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From:
"Hotel Guest, details on file."
(United Kingdom)
Submitted on 4-Jul-2011 (English)
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Customer Rating:
3/5 |
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The staff were very pleasant and helpful.
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From:
james crowe
(Australia)
Submitted on 18-Jun-2011 (English)
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Customer Rating:
4/5 |
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Clean and comfortable, convenient location and friendly staff. Great breakfast and decent sized mugs in room for tea/coffee. Would stay here again.
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From:
richard mondey
(United Kingdom)
Submitted on 2-Jun-2011 (English)
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Customer Rating:
5/5 |
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Arrived quite late to a friendly welcome and up again for an early start. Breakfast was fine and staff helpful. Hotel was what i expected for the tarriff, so no complaints.
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From:
Detlef Umlauf
(Netherlands)
Submitted on 31-May-2011 (English)
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Customer Rating:
4/5 |
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overall pretty ok hotel.
unfortunately, breakfast was a buffet; so basically all stuff dried out on the hot part. cold buffet was good.
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From:
"Hotel Guest, details on file."
(United Kingdom)
Submitted on 20-May-2011 (English)
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Customer Rating:
4/5 |
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Minor problem with window to exclude car park noise
helpful and friendly staff
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From:
DAVID MCLACHLAN
(Scotland)
Submitted on 20-Mar-2011 (English)
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Customer Rating:
5/5 |
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Although the hotel looks a little jaded (worn stair carpet, exterior paint)
I found that the same could not be said for the management. Arriving early I was made to feel welcome and allowed to check in to my room, which was clean and comfortable. The rest of the staff were all courteous and friendly. Food was reasonably priced and delicious, and the breakfast is definitely not to be missed - magnificent ! If I am in the area again I will stay here, and have no hesitation in recommending the hotel to my friends.
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From:
Robert McClean
(United Kingdom)
Submitted on 15-Dec-2010 (English)
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Customer Rating:
4/5 |
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Comfortable room. Evening dinner was particularly good.
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From:
"Hotel Guest, details on file."
(United Kingdom)
Submitted on 26-Sep-2010 (English)
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Customer Rating:
4/5 |
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Comfortable room, friendly staff, convenient position. An internet search gave two completely different map locations for the hotel, and it turned out to be somewhere different from either of them! Written directions on the website would therefore have been useful. Minor problems with the room were that it smelt as if it had been a smoking room in the past but the smell had not been completely removed and I couldn't get the television to work. But overall I was very satisfied.
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From:
"Hotel Guest, details on file."
(United Kingdom)
Submitted on 15-Sep-2010 (English)
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Customer Rating:
4/5 |
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The receptionist on departure was very helpfull and efficient , although i failed to make a note of her name please pass on my thanks.
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From:
"Hotel Guest, details on file."
(Scotland)
Submitted on 18-Aug-2010 (English)
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Customer Rating:
5/5 |
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friendly helpfull staff and good value for money, particularly the buffet on a sunday
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From:
Andrew Powell
(United Kingdom)
Submitted on 17-Aug-2010 (English)
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Customer Rating:
5/5 |
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Great stay and very helpful staff, particularly since I needed somewhere to store my bike and I had to be up at 5.30am to catch my train. The night porter was exceptionally helpful.
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From:
John Duck
(United Kingdom)
Submitted on 9-Aug-2010 (English)
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Customer Rating:
4/5 |
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everything was excellent, we were allowed to book in early, and the breakfast was excellent. Staff were very friendly.
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From:
Jutta Dr Richter
(United Kingdom)
Submitted on 18-Jul-2010 (English)
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Customer Rating:
5/5 |
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My daughter and myself greatly enjoyed our stay at the Norseman Hotel. Our twin room was very comfortable. One of our very special, most outstanding was the most professional, welcoming and caring team at the hotel. We felt just in the right place! The breakfast buffet at the Norseman is a dream!
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From:
"Hotel Guest, details on file."
(Scotland)
Submitted on 7-Jun-2010 (English)
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Customer Rating:
4/5 |
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From:
george docherty
(Scotland)
Submitted on 4-Jun-2010 (English)
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Customer Rating:
4/5 |
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a big improvement since my last visit,new owners doing well,will stay again.
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From:
neil stirling
(United Kingdom)
Submitted on 16-May-2010 (English)
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Customer Rating:
5/5 |
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Our stay could not have been better, service immaculate , so helpful as wew arrived on our bikes on an end to end ride. We can only say thanks , what value .
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From:
Elizabeth Kerr
(Scotland)
Submitted on 14-Apr-2010 (English)
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Customer Rating:
4/5 |
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Although the general appearance of the hotel did not match up to the pictures on the web-site, I nevertheless found the room comfortable ( very good beds ) the standard of service very good and the buffet breakfast was excellent. The staff were friendly and helpful. The new owners should be congratulated on what they have achieved thus far and I wish them every good wish for future success. I would stay there again.
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From:
paul quick
(Scotland)
Submitted on 11-Apr-2010 (English)
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Customer Rating:
4/5 |
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The management and staff are extremly welcoming and pleasant. The hotel is very comfortable and central. From other reviews the hotel is under new ownership and over the coming months I am sure as and when investment in upgrading certain aspects is available this will become a great place to stay at affordable prices.
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From:
James Gamble
(Scotland)
Submitted on 25-Mar-2010 (English)
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Customer Rating:
5/5 |
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Ist Class accommodation and meals.
helpful staff and no problems found.
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From:
"Hotel Guest, details on file."
(United Kingdom)
Submitted on 16-Dec-2009 (English)
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Customer Rating:
4/5 |
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