Average satisfaction rating out of 5
for this property among customers |
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4.4/5 |
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21
reviews
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| Customer comments are strictly limited to customers who have used bookassist to make a reservation at this property. The bookassist team only invites customers to submit their comments after they have completed their stay.
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From:
Linsey and Graham Perry
(United Kingdom)
Submitted on 14-Sep-2011 (English)
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Customer Rating:
4/5 |
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We were made very welcome and the food at the hotel was very tasty, including the bar food. If you are in that part of Caithness its very well located for visiting the Castle of Mey, John O'Groats and Thurso.
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From:
Richard Cannon
(Scotland)
Submitted on 18-Jul-2011 (English)
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Customer Rating:
5/5 |
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I was made to feel very welcome and all Staff were only too pleased to help, tell me of local jaunts and most important, always with a smile
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From:
Kirk Murray
(United States)
Submitted on 28-Jun-2011 (English)
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Customer Rating:
5/5 |
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This was an excellent find near the ferries over to Orkney, especially the Gills Bay ferry. Friendly staff, good food, much nicer than we had expected.
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From:
"Hotel Guest, details on file."
(United Kingdom)
Submitted on 26-Jun-2011 (English)
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Customer Rating:
4/5 |
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GOOD HOTEL, CLEAN, SPACIOUS ROOM, BUT VERY NOISY FUN IN THE TOILETTE.
DINNER EXCELENT.
BREACKFAST BELOW EXPETION FOR SELECTION AND PRESENTATION (EXPECIALLY EGGS,SAUSAGES AND BACON).
I WILL COME BACK AND RECOMEND
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From:
"Hotel Guest, details on file."
(Canada)
Submitted on 12-Jun-2011 (English)
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Customer Rating:
4/5 |
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We had a fabulous stay at the Castletown Hotel. It was very clean and neat. Our room was nice and the food in the pub excellent. Breakfast was phenomenal. There was plenty to choose from and it was all freshly prepared. Hot foods were hot and cold foods well chilled. We will definately stay there again.
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From:
"Hotel Guest, details on file."
(Scotland)
Submitted on 5-Jun-2011 (English)
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Customer Rating:
4/5 |
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Staff were friendly and helpful.
The food was very good, huge portions. Tea and coffee were a little on the weak side.
Enjoyed our stay.
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From:
"Hotel Guest, details on file."
(Scotland)
Submitted on 18-Mar-2011 (English)
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Customer Rating:
4/5 |
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On the negative side I was allocated Roon 7 which was situated next to the kitchen and the night porter had left the radio on all night, which made sleep difficult. I mentioned this in the morning and the staff were most apologetic and I did receive a discount. The rooms were very clean and the food of a high standard with a hot buffet breakfast. I would have no hesitation staying in this hotel again if in the area.
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From:
Stephen Mallison
(United Kingdom)
Submitted on 27-Jan-2011 (English)
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Customer Rating:
4/5 |
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I thought the food both dinner and breakfast were excellent. The room I stayed in was comfortable and clean; the only thing I couldn't work were the remote controls for the TV
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From:
Narjory Greig
(Scotland)
Submitted on 25-Oct-2010 (English)
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Customer Rating:
5/5 |
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Staff were very friendly and helpful food was excellent
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From:
Russell Nimmo
(Scotland)
Submitted on 7-Oct-2010 (English)
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Customer Rating:
5/5 |
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enjoyed our stay at the Castletown Hotel, nice room with full size ensuite. excellent breakfast, also had nice bar meal in the evening. Outstanding staff, polite, genuinely friendly made our stay a pleasure
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From:
"Hotel Guest, details on file."
(Scotland)
Submitted on 3-Oct-2010 (English)
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Customer Rating:
5/5 |
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What a great hotel!! Staff fantastic,food beautifully presented--breakfasts huge! So sorry we caught 12.00 ferry and missed The Sunday Carvery--with all those puds!!!!!
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From:
Gisela Velghe
(Scotland)
Submitted on 9-Sep-2010 (English)
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Customer Rating:
5/5 |
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From:
"Hotel Guest, details on file."
(Spain)
Submitted on 13-Aug-2010 (Spanish)
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Customer Rating:
5/5 |
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Trato agradable. Sirven el desayuno muy temprano que es lo que queriamos y además muy abundante. Habitación muy limpia y espaciosa. Muy aconsejable.
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From:
Doris Millar
(Scotland)
Submitted on 6-Aug-2010 (English)
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Customer Rating:
5/5 |
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room comfortable, staff friendly, food great.
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From:
Luke Manning
(Belgium)
Submitted on 2-Aug-2010 (English)
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Customer Rating:
4/5 |
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The room was very comfortable and clean, with a good bed. The hotel itself did a fabulous Sunday carvery and the breakfast was good too. On the down side, the hotel could use some tidying as there were a number of areas that were a bit shabby, and the bar staff were slower than a one armed blind man! I should point out that although very slow, all the staff were very friendly so provided you don't mind waiting a bit longer for drinks etc, it is a great place to stay!
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From:
Stephen Frame
(United States)
Submitted on 1-Jul-2010 (English)
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Customer Rating:
4/5 |
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Mostly very good food, helpful and friendly staff.
Shame that such a good cooked breakfast was served on stone cold plates.
verall, very good for in inexpensive hotel. I would go back there.
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From:
james edwin badkin
(United Kingdom)
Submitted on 10-May-2010 (English)
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Customer Rating:
5/5 |
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all ok everyone friendly and helpful
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From:
dinah hobbs
(United Kingdom)
Submitted on 15-Apr-2010 (English)
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Customer Rating:
4/5 |
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We were very pleasantly surprised at the fabulous food on offer. The breakfast fruit bowl was amazing and the evening meals were superb in taste and price. The hotel staff were all happy and obliging. Even your tv reception was better than our own at home!
The hotel is also very well located to all the main attractions in the north including the ferry to the Orkneys. If only they had cask ales in the pub it would be perfect!
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From:
Chas Hollis
(United Kingdom)
Submitted on 8-Mar-2010 (English)
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Customer Rating:
4/5 |
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Despite the hotel being very quite I found it very welcoming and friendly. Being able to acomodate my two dogs on a very cold winters evening was excellent. The food very well cooked and and plenty of it.
I will recomend my stay and hope to return on future trips to the Orkneys.
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From:
Barbara & Rob Davies
(New Zealand)
Submitted on 27-Feb-2010 (English)
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Customer Rating:
4/5 |
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My husband and I enjoyed a very pleasant few nights at the Castletown Hotel. We were shown warm and wonderful hospitality from the owners and staff, the food was excellent and the room very comfortable. A highly recommended place to stay and so close to Thurso and the Orkneys.
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From:
"Hotel Guest, details on file."
(United Kingdom)
Submitted on 17-Oct-2009 (English)
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Customer Rating:
4/5 |
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The decor was a little chintzy, but the hotel was spotlessly clean and the staff were very friendly. Only 15 mins from Gills Bay to get the katamaran to Orkney. I wouldn't hesitate to stay there again.
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www.st-clair-arms-hotel.co.uk
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