Average satisfaction rating out of 5
for this property among customers |
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| Customer comments are strictly limited to customers who have used bookassist to make a reservation at this property. The bookassist team only invites customers to submit their comments after they have completed their stay. |
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From:
Angela Hayes
Submitted on
2008-08-03
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Customer Rating:
5/5 |
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The manager and staff are friendly, efficient and welcoming. The hotel is lovely. We would love a jacuzzi in the spa |
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From:
"Anonymous guest, details on file."
Submitted on
2008-07-14
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Customer Rating:
5/5 |
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I found the staff very friendly, the hotel was clean, nice, well-situated. |
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From:
Evelyn O'Sullivan
Submitted on
2008-07-08
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Customer Rating:
5/5 |
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very enjoyable, very friendly and efficient staff and excellent food. |
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From:
"Anonymous guest, details on file."
Submitted on
2008-06-25
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Customer Rating:
5/5 |
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We were very satisfied and will return soon |
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From:
"Anonymous guest, details on file."
Submitted on
2008-06-24
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Customer Rating:
4/5 |
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The staff where extremely friendly and very helpful.The room was small, but neat and clean. I didn't like the way you could hear the people in the next room talking. The restaurant really was top class in every way! |
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From:
Gareth Lee
Submitted on
2008-06-13
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Customer Rating:
4/5 |
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Very enjoyable stay. Very friendly and accomodating staff. Will definately consider going back. |
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From:
"Anonymous guest, details on file."
Submitted on
2008-05-29
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Customer Rating:
4/5 |
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The outstanding feature of my stay was the very friendly and helpful staff. It was so nice to be welcomed by the reception staff on arrival, and always given unstinted service in the restaurant by a smiling staff. |
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From:
Stephen Young
Submitted on
2008-05-28
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Customer Rating:
5/5 |
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Very good hotel. Room was a good size and cleaned everday. All the staff were very friendly and extremely helpful. The food was great. For breakfast each morning you have a wide choice of fresh local produce. In all we had a great 3day stay at the Carlton Atlantic Coast Hotel and would gladly recommend it to anyone thinking of staying in lovely Westport. |
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From:
"Anonymous guest, details on file."
Submitted on
2008-05-08
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Customer Rating:
5/5 |
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great service, beautiful restaurant first class food |
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From:
tony costello
Submitted on
2008-04-25
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Customer Rating:
5/5 |
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fantastic hotel lovely big room and lovely staff room could have had a fridge restaurant food top class and staff very helpfull breakfast could have been hotter |
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From:
Barrie Hogan
Submitted on
2008-04-23
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Customer Rating:
5/5 |
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very comfortable, lovely staff, great the way cleaners dont come til after midday so one can have a liy in |
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From:
"Anonymous guest, details on file."
Submitted on
2008-04-21
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Customer Rating:
4/5 |
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very accomodating and pleasant staff bar is a bit dated and has uncomfortable seating |
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From:
sheila gillick
Submitted on
2008-04-10
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Customer Rating:
4/5 |
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very comfortable |
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From:
kieron laws
Submitted on
2008-03-14
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Customer Rating:
5/5 |
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Our stay was very pleasent,we asked if we could be moved from our first room as it was noisy and there were no problems moving at all .The food both in the restaurant and bistro were very good. |
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From:
ROBERT RUTLEDGE
Submitted on
2008-03-03
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Customer Rating:
4/5 |
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very friendly helpful staff
great food |
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From:
CELINEOKEEFFE
Submitted on
2008-02-24
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Customer Rating:
5/5 |
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relaxing and rejuvinating
most enjoyable |
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From:
Heather Torrens
Submitted on
2008-02-23
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Customer Rating:
4/5 |
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The hotel was very nice and the staff very pleasant and helpful. Would definitely stay here again. |
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From:
Rosaleen Booth
Submitted on
2008-02-23
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Customer Rating:
5/5 |
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The rooms were lovely, food at breakfast and in the evening was very good. the staff were courteous and well trained. Only grouse was that heating did not come on until 6pm and the room was cold late afternoon but on reporting it to reception the staff member arranged for it to come on when I spoke to her. I was pleased at this but think that in cold weather it should come on earlier. |
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From:
"Anonymous guest, details on file."
Submitted on
2008-02-22
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Customer Rating:
4/5 |
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excellent, but a bit impersonal |
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From:
"Anonymous guest, details on file."
Submitted on
2008-02-14
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Customer Rating:
5/5 |
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Very good hotel; staff extremely friendly and child friendly. Food excellent. Leisure facilities very good also |
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From:
"Anonymous guest, details on file."
Submitted on
2008-02-12
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Customer Rating:
5/5 |
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excellent hotel in a beautiful setting staff were very friendly |
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From:
Patrick O'Shea
Submitted on
2008-01-24
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Customer Rating:
4/5 |
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The rooms were comfortable and the staff friendly. Children were very welcome. |
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From:
Andrew Considine
Submitted on
2008-01-20
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Customer Rating:
5/5 |
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The stay was excellent and very pleasant. Services were very oficient and friendly. |
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From:
theresa oreilly
Submitted on
2008-01-09
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Customer Rating:
5/5 |
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It was so relaxed, we booked for 3 days over New Year and it felt like we'd been there for a week. The staff were excellent- so genuinely friendly, everyone had time to talk.We have stayed in hotels all over the world and this was one of the friendliest.
We will definitely be going back for a return visit. |
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From:
Kate Soderholm
Submitted on
2008-01-04
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Customer Rating:
4/5 |
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We were delighted with the Carlton Atlantic the meal in the Bistro was very good we asked that the chef be complemented. Hotel staff were very friendly, would recommend to our friends. Kate |
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From:
Mr. Thomas Murphy
Submitted on
2007-12-17
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Customer Rating:
5/5 |
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Fabulous hotel, extremely clean, fantastic location, food out of this world. rates very resonable. staff brilliant. had a fantastic stay, would highly recommend this hotel. |
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From:
"Anonymous guest, details on file."
Submitted on
2007-12-16
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Customer Rating:
4/5 |
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Musty smell outside dining room |
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From:
"Anonymous guest, details on file."
Submitted on
2007-12-14
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Customer Rating:
4/5 |
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We had a really lovely stay in the Carlton Hotel. The staff were very helpful and curtious and the hotel itself was lovely. The food in the restaurant was also very good. The only complaints we had were that on the first night of our 4-night stay, we were in a room where we had no control of the heat coming from the radiator in our room and it was stiffling and also there was noisy demoliton work taking place in The Towers nearby, which was also near our room. The staff moved us to another room where we had neither issue. All-in-all we had a lovely stay. |
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From:
harry sharkey
Submitted on
2007-12-12
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Customer Rating:
5/5 |
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Excellent hotel. Room was spacious and spotlessly clean. The Blue Wave restaurant was first class - everything about our breakfasts and dinner was excellent. Highly recommend this hotel from the the courteous reception staff through to the superb standard of food. We will return here on our next visit to Westport |
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From:
oliver barrett
Submitted on
2007-12-10
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Customer Rating:
5/5 |
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The Carlton Atlantic is an excellent place to stay with friendly staff and a relaxed atmosphere |
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From:
"Anonymous guest, details on file."
Submitted on
2007-12-10
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Customer Rating:
4/5 |
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THIS IS A LOVELY HOTEL WITH VERY EFFICIENT STAFF, THE FOOD IS EXCELLENT, VERY RECOMMENDABLE. |
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From:
James Dalton
Submitted on
2007-12-06
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Customer Rating:
2/5 |
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I really don't know why this Hotel has four stars. It is really a three star in my opinion. The award winning restaurant was very disappointing, with a really limited menu and lots of extra supplements for the Table d'Hote Menu. Satisfactory but definitely nothing special. |
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From:
Claire Malone
Submitted on
2007-12-06
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Customer Rating:
5/5 |
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Staff Friendly, great location. |
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From:
Sabrina Horan
Submitted on
2007-11-30
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Customer Rating:
3/5 |
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Hotel and Staff were great, the only things that went wrong was the fire alarm when off 4 times during the night which i know was not the staffs fault it was some man smoking in his room. We had some elderly people staying on our 3rd floor and the reception did not answer the phone and the people were panicing because they did not want to use the lift incase it was a fire and they could not get an answer on the phone to know what was happening so i just went down the stairs to check for them and myself. And when checking out they infromed me i owed 12.00 for 2 bottles of water from the restaurant but i think people would automatically think the water was free, maybe they should be told. But other wise it was a lovely stay all around |
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From:
Marjorie Curry
Submitted on
2007-11-21
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Customer Rating:
4/5 |
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I enjoyed my stay very much, however the food in the Harbourmaster Bistro was poor |
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From:
"Anonymous guest, details on file."
Submitted on
2007-11-16
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Customer Rating:
5/5 |
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Overall experince was very favourable. Accommodation was of a very high standard and staff were very friendly and helpful. I will definitely stay again. |
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From:
"Anonymous guest, details on file."
Submitted on
2007-11-12
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Customer Rating:
5/5 |
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Staff were very friendly, food was excellent, the room was well maintained, bed very comfortable |
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From:
Brian Kelly
Submitted on
2007-11-08
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Customer Rating:
5/5 |
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lovely location, excellent staff,great food. |
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From:
"Anonymous guest, details on file."
Submitted on
2007-11-08
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Customer Rating:
5/5 |
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This is the best Carlton hotel we stayed in. |
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From:
Rab Taleb
Submitted on
2007-11-02
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Customer Rating:
3/5 |
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As we were not happy with the room provided,I proceded to the reception to let them know about it,I was received with sort of dont care attitude and if I wanted to move ,I had to pay extra as we booked through bookassist. |
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From:
"Anonymous guest, details on file."
Submitted on
2007-10-29
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Customer Rating:
4/5 |
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At dinner waiter asked if we would like still or sparkling water charged for same should have been offered ajug of water, also bedroom extremely warm |
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From:
Margaret Burke
Submitted on
2007-10-28
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Customer Rating:
4/5 |
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I had a very nice time in this hotel, the room was excellent,and the leisure center first class.However i did feel there was room for improvement in both the restaurant and bistro. |
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From:
"Anonymous guest, details on file."
Submitted on
2007-10-25
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Customer Rating:
5/5 |
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the hotel itself and staff in particular were most professional, friendly and helpful |
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From:
"Anonymous guest, details on file."
Submitted on
2007-10-22
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Customer Rating:
4/5 |
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Lovely hotel, but the children were not allowed in restaurant after 7pm which we thought a little too early |
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From:
"Anonymous guest, details on file."
Submitted on
2007-10-11
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Customer Rating:
2/5 |
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Hotel rooms need upgrading, colours are dreadful, beds are hard and pillows very hard.
Meals were quiet good but for a 4 star hotel I would have expected more homemade breads, muesli etc.. |
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From:
Eileen
Submitted on
2007-10-08
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Customer Rating:
4/5 |
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The setting of the hotel is lovely and I thought the food was really nice, the choice at breakfast was very varied. I was not impressed with the pool at all. There was plastic pipes floating in it when i went in and neither the sauna or steam room were on. |
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From:
"Anonymous guest, details on file."
Submitted on
2007-10-06
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Customer Rating:
4/5 |
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good four star hotel, lovely location, bar very cosy and freindly staff. fantastic food served in the blue wave restuarant, however rooms are more three star standard than four. |
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From:
"Anonymous guest, details on file."
Submitted on
2007-10-06
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Customer Rating:
5/5 |
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A very enjoyable stay, food was excellent, staff were friendly,room was pleasant |
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From:
Fiona Monahan
Submitted on
2007-10-02
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Customer Rating:
3/5 |
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We were travelling with our 2 children aged 2 and 3 and had asked for a family room - the room was on the first floor just above a bar area and there was loud live music blaring until after midnight - the location was poorly thought out considering they knew we had young children with us. We used the pools twice - on the second occasion the changing rooms in the pool area were being renovated without any notices up or information provided so we had to strip off in a room with large windows facing the pool and walk back up the corridor to our room dripping wet in our towels. Also the toddler pool only had around one foot of water in it which made it impossible to swim in for the kids. At our meal in the hotel restaurant the food and service was excellent. We asked the waiter to bring the desserts and coffees to our room at the end of the meal as the kids were getting restless and we did not want them to distrurb the other diners - we were charged a service charge for the delivery to our room - we have staye din mant hotels in Ireland and this is the first time we had this charge under the same circumstances. We parked in the hotal car park. One night we decided to go for a drive at 8pm so we tied the kids in to their car seats and when we tried to exit the carpark the gates were locked and we could not leave!! There was no information to guests regarding the time these gates were opened and closed. |
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From:
Fintan Kirwan
Submitted on
2007-09-28
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Customer Rating:
5/5 |
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Absolutley brialliant, staff were amazing and made us feel very welcome. Fodd was outstanding, will def be recommending to friends and staying there again in the future :) |
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From:
"Anonymous guest, details on file."
Submitted on
2007-09-26
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Customer Rating:
5/5 |
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the swimming pool area could benifit with a few appropiate murals on the walls |
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From:
Sinead McGuire
Submitted on
2007-09-24
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Customer Rating:
4/5 |
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Food was fantastic, would really recommend this hotel to friends & family |
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From:
"Anonymous guest, details on file."
Submitted on
2007-09-21
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Customer Rating:
3/5 |
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staff would not change towels when placed on floor as requested by hotel. overheard other guests complaining about above. |
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From:
Louise Stynes
Submitted on
2007-09-17
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Customer Rating:
3/5 |
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Hotel is a good 3 star but very basic 4 star. Decor very old fashioned, needs alot of modernising. The Blue Wave restaurant's decor is shabby, but the Food is to die for!!!The Pool area is very old, could do with up-dating and needs a jacuzzi! Overall we had a lovely break, but the decor lets the hotel down in terms of overall standard. |
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From:
Sheila Larkin
Submitted on
2007-09-11
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Customer Rating:
5/5 |
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Lovely hotel, staff couldn't be nicer. Will certainly go back. |
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From:
"Anonymous guest, details on file."
Submitted on
2007-08-09
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Customer Rating:
5/5 |
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It was fine |
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From:
"Anonymous guest, details on file."
Submitted on
2007-08-02
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Customer Rating:
5/5 |
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seaview room fine. Friendly and helpful staff. Good food. |
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From:
Arthur Gray
Submitted on
2007-07-19
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Customer Rating:
3/5 |
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V.nice and clean location ok not 4* standard 3* maybe |
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From:
Samuel Magill
Submitted on
2007-07-13
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Customer Rating:
4/5 |
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Overall a very good hotel. Kids club was great, allowed us to have our evening meal in peace. Rooms clean and comfortable. Restaurant good - if you didn't like anything on the menu, they were prepared to cook something else. There are also some very good places to eat near to the hotel. Hotel staff very helpful and friendly. Only slight criticism would be the swimming pool and changing area - although clean it needs updating. Did try the spa treatments - would recommend the dry flotation, very relaxing. Would definately go back to this hotel in the future. |
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From:
Andrew Noone
Submitted on
2007-07-12
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Customer Rating:
5/5 |
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very nice stay in a relally comfortable hotel |
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From:
Breda Kenny
Submitted on
2007-07-04
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Customer Rating:
5/5 |
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really enjoyed stay would recommend to friends and will return again |
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From:
fiona conneely
Submitted on
2007-06-25
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Customer Rating:
5/5 |
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Really enjoyed my stay here, my only complaint was that it was too short!! Food, service and staff were all excellent, well done! |
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From:
"Anonymous guest, details on file."
Submitted on
2007-06-20
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Customer Rating:
4/5 |
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Very child freindly staff |
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From:
Mary Bradley
Submitted on
2007-06-16
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Customer Rating:
5/5 |
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the room was great. The food was out of this world. A great stay. |
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From:
Michael & Anne Marie Hussey
Submitted on
2007-06-16
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Customer Rating:
4/5 |
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The only thing I was really disappointed with was the Gym - small room, not much equipment. Everything else was fantastic, the friendly staff and the amazing breakfast every morning in the beautiful restaurant with the spectacular views of the harbour and Croagh Patrick - that had to be the highlight for me.
Michael Hussey, Rush, Co. Dublin. |
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From:
"Anonymous guest, details on file."
Submitted on
2007-06-13
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Customer Rating:
4/5 |
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staff in dining room very professional and pleasant.
Food very enjoyable.
Relaxing exoerience had in spa , therapist very nice and ambience very enjoyable. |
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From:
"Anonymous guest, details on file."
Submitted on
2007-05-17
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Customer Rating:
5/5 |
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The staff were friendly and very helpful, they provided me with a replacement phone charger after I forgot to bring mine. The food was superb - should be award winning. Next time though could the Hotel arrange for better weather! |
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From:
"Anonymous guest, details on file."
Submitted on
2007-05-14
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Customer Rating:
5/5 |
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My husband and I spent 4 very pleasant, relaxing days at the Carlton Atlantic Coast Hotel. Everything was top class - the food, the service, the room, etc could not be faulted, and the price, of course, was great! Would thoroughly recommend it. |
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From:
Anne-Marie Hanly
Submitted on
2007-05-14
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Customer Rating:
5/5 |
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We really enjoyed our stay in the Carlton Atlantic Coast Hotel. The staff were super, the food was amazing and the location was ideal. I can't wait to go back and would recommend this htoel to anyone thinking of visiting Westport. |
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From:
"Anonymous guest, details on file."
Submitted on
2007-05-10
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Customer Rating:
5/5 |
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very friendly and efficient staff in a very well kept hotel |
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From:
"Anonymous guest, details on file."
Submitted on
2007-05-08
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Customer Rating:
4/5 |
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we were given a room with a view of the bay, which was very nice. but there is usually an extra charge which is a little high. |
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From:
John McNamara
Submitted on
2007-05-06
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Customer Rating:
5/5 |
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Very enjoyable visit, would definately stay there again. |
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From:
Paul Budd
Submitted on
2007-05-01
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Customer Rating:
4/5 |
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Food in the restaurant was fantastic! Service great and views to match....Front of house on first impression could have been better but overall good. |
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From:
Derek Hughes
Submitted on
2007-04-23
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Customer Rating:
5/5 |
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Excellent Hotel ~ would fully recommend to family and Friends. Ideal location with great facilities. |
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From:
"Anonymous guest, details on file."
Submitted on
2007-04-17
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Customer Rating:
5/5 |
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friendly, helpful, professional staff , great rooms , great food-a find! |
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From:
"Anonymous guest, details on file."
Submitted on
2007-04-11
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Customer Rating:
3/5 |
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The very best breakfast!! The service at Dinner was quite slow. However the single bed in the room was most uncomfortable.
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From:
"Anonymous guest, details on file."
Submitted on
2007-04-11
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Customer Rating:
5/5 |
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We had a great time at the Carlton Atlantic Coast hotel. The staff were really nice and helpful and they made our stay brilliant. From the moment we arrived until we left the service was impeccible. I've never stayed in any hotel at home or abroad where the service has been this good. |
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From:
"Anonymous guest, details on file."
Submitted on
2007-04-11
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Customer Rating:
4/5 |
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We had a very pleasant stay. Very good for kids. Lovely location. Staff were very good. Could recommend it to anyone. |
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From:
edward dunne
Submitted on
2007-04-04
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Customer Rating:
4/5 |
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