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Hotel Regina ***
C/ Alcala 19, Madrid, Comunidad de Madrid
go to hotel websitewww.hotelreginamadrid.com
rooms from € 41!
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Average satisfaction rating out of 5
for this property among customers
space space space
rating  4.5/5
based on 1090 reviews
Customer comments are strictly limited to customers who have used bookassist to make a reservation at this property. The bookassist team only invites customers to submit their comments after they have completed their stay.

You are currently viewing reviews preferentially in English. Click here to see reviews in all languages

 
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From: Guillermo Berisso (Argentina)
Submitted on 10-Feb-2012 (Spanish)
Customer Rating: 5/5
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comments La estadía fue sumamente placentera: la ubicación del hotel, inmejorable; la habitación, amplia, cómoda, limpia y con una hermosa vista; la atención, excelente. Quiero agradecer a todo el staff y, en particular, a Miguel Ángel, quien con muy buena voluntad y predisposición se encargó de resolver de manera muy satisfactoria una petición de cambio de habitación, y a una persona que parecía ser un encargado de turno, quien el 2 de febrero, por la mañana, solucionó rápidamente un requerimiento de nuestra parte. Sin dudar, volveremos a este hotel en un próximo viaje a Madrid.
Hotel Response:

Estimado Cliente. Muchas gracias por sus comentarios acerca de la ubicación, la limpieza y principalmente sobre nuestro personal, que fue amable y atento durante su estancia. Es importante para nosotros conocer la opinión de nuestros clientes y por supuesto agradecemos sus recomendaciones. Esperamos de nuevo su visita la próxima vez que viaje a Madrid. Muchas gracias de nuevo por su tiempo. Atentamente. Carlos López García. Director.

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From: JAVIER LAPUENTE ASENSIO (Spain)
Submitted on 9-Feb-2012 (Spanish)
Customer Rating: 4/5
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comments muy céntrico .buena relación calidad precio. Buen dasayuno y buen servicio.
Hotel Response:

Estimado cliente, Siempre es un placer comprobar que ha tenido una agradable estancia tanto por nuestro servicio, desayuno como por las instalaciones y ubicación. Le agradecemos muchísimo sus comentarios. Esperamos poder darle de nuevo la bienvenida en su próxima visita a Madrid. Aprovechamos para enviarle un cordial saludo. Carlos López García. Director.

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From: Gillian Foreman (United Kingdom)
Submitted on 9-Feb-2012 (English)
Customer Rating: 5/5
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comments Could not fault this hotel in anyway if I tried. Spotless, central and staff happy to help. Would recommend this to my family and friends.
Hotel Response:

Dear client, it,s always nice to know that you have had a pleasant stay with us, due to the service as well as the amenities and location of the hotel. we thank you very much for your feedback. cordially yours. Carlos López García. Manager.

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From: "Hotel Guest, details on file." (France)
Submitted on 9-Feb-2012 (French)
Customer Rating: 4/5
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From: "Hotel Guest, details on file." (Spain)
Submitted on 9-Feb-2012 (Spanish)
Customer Rating: 5/5
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comments Realmente por situacion, servicio de habitacion,servicio de recepcion y cafeteria este hotel se merece sobresaliente
Hotel Response:

Estimado Cliente. Le agradecemos sus comentarios. Es importante para nosotros conocer la opinión de nuestros clientes, en especial, cuando nos informan que el hotel cumplió o superó las expectativas o aspiraciones del cliente. Esperamos de nuevo su visita la próxima vez que viaje a Madrid. Atentamente. Carlos López García. Director.

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From: David Rosenthal (Brazil)
Submitted on 9-Feb-2012 (Spanish)
Customer Rating: 5/5
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comments Esa ha sido la tercera vez que me hé hospedado al Hotel Regina - y me ha sorpreendido mucho la elevacion de la qualidad del mismo, asi como la cordialidad del staff.
Hotel Response:

Estimados clientes. Le agradecemos mucho su tiempo. Sus comentarios acerca del trato al cliente son el mejor incentivo tanto para la dirección como para el personal del hotel ya que nuestro objetivo es hacer que la estancia de los clientes sea una experiencia inolvidable. Esperamos poder darle de nuevo la bienvenida en su próxima visita a Madrid. Muchas gracias de nuevo por elegirnos. Atentamente. Carlos López García. Director.

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From: giuseppe cioffi (Italy)
Submitted on 7-Feb-2012 (Italian)
Customer Rating: 5/5
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comments hotel centralissimo, personale cortese e disponibile, camere pulite e moderne, ottima colazione. Lo consiglierei vivamente. Se dovessi ritornare a Madrid, pernotterei sicuramente qui.
Hotel Response:

Gentile cliente. La ringrazio molto per i vostri commenti circa la posizione, pulizia, colazione e principalmente il nostro staff che era cordiale e disponibile durante il vostro soggiorno. E 'importante per noi sentire dai nostri clienti e, naturalmente, i tuoi commenti sono molto utili. Ci auguriamo che la vostra visita di nuovo la prossima volta che sei in viaggio per Madrid. Cordiali saluti. Carlos Lopez Garcia. Direttore.

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From: "Hotel Guest, details on file." (N/A)
Submitted on 6-Feb-2012 (Spanish)
Customer Rating: 4/5
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comments Ningún problema la habitación cumplía mis expectativas
Hotel Response:

Estimado Cliente. Le agradecemos sus comentarios. Es importante para nosotros conocer la opinión de nuestros clientes, en especial, cuando nos informan que el hotel cumplió las expectativas del cliente. Esperamos de nuevo su visita la próxima vez que viaje a Madrid. Atentamente. Carlos López García. Director.

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From: edbert anondo (Netherlands)
Submitted on 6-Feb-2012 (English)
Customer Rating: 4/5
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comments Good hotel, location is really central, within walking distance of major attractions. We also got reallocated to "quiet" room since original room was facing street behind hotel so it was noisy. Service was good as well. Check in and out was smooth and easy.
Hotel Response:

Dear client, it,s always nice to know that you have had a pleasant stay with us, due to the service as well as the amenities and location of the hotel. we thank you very much for your feedback. cordially yours. Carlos López García. Manager.

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From: nathan hardman (United Kingdom)
Submitted on 6-Feb-2012 (English)
Customer Rating: 5/5
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comments This is the perfect location for any trip to Madrid. Just a couple of minutes walk from a shop, bars and restaurants. The hotel is situated right next to the metro stop an therefore it is ideal for any traveller wanting to peruse the city at their will. The staff were friendly and I would have no hesitation in booking a room at the Regina Hotel for any future breaks in Madrid.
Hotel Response:

Dear client, Thank you very much for your comments about the location and mainly about the attentions and kindness of our staff during your stay. It,s very important for us to know our client´s opinion, and of course we thank very much your feedback. Hopefully you´ll visit us again. Cordially yours. Carlos López García. Manager.

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From: Camille Neyhouser (United Kingdom)
Submitted on 6-Feb-2012 (English)
Customer Rating: 4/5
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comments We had a wonderful time at Hotel Regina in Madrid. The personnel was very friendly and the room comfortable, spacious, extremely clean and adequately heated. Also, the hotel is in a perfect location, only a 5-minute walk to Puerta del Sol. We strongly recommend Hotel Regina if you want to spend a quality time in Madrid and we will definitely stay there during our next visit.
Hotel Response:

Dear clients, We thank you very much for the description of your experience in our hotel. Your feedback about location, room and treatment is the best incentive, not only for the management, but also for the hotel staff: our most important purpose is making of your stay an unforgettable experience. Let´s hope to welcome you again,kind regards. Carlos López García. Manager.

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From: "Hotel Guest, details on file." (Mexico)
Submitted on 5-Feb-2012 (Spanish)
Customer Rating: 4/5
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comments El hotel esta muy bien, es agradable y bastante acojedor. Lo que no me gusto es que mi habitación era de las más pequeñas comparada con todas las demás que vi. Hice mi reservación por internet pero no se si eso influyó a que me dieran una habitación de 3x2. De ahi en fuera el desayuno esta muy rico y el lugar es excelente porque está mero en el centro de Madrid cerca de puerta del sol. :P
Hotel Response:

Estimado cliente. En primer lugar le damos las gracias por su tiempo. Nos alegra saber que su estancia en el hotel ha sido agradable. disponemos de diferentes tipos de habitación dependiendo de las necesidades de nuestros clientes. Esperamos verle de nuevo muy pronto entre nosotros en su próxima visita a Madrid y pueda disfrutar de una estancia excelente. De nuevo muchas gracias por elegirnos. Atentamente. Carlos López García. Director.

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From: "Hotel Guest, details on file." (Netherlands)
Submitted on 5-Feb-2012 (English)
Customer Rating: 4/5
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From: "Hotel Guest, details on file." (France)
Submitted on 5-Feb-2012 (French)
Customer Rating: 4/5
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comments SITUATION IDEALE ACCUEIL EXELLENT BONNE AMBIANCE GENERALE
Hotel Response:

Cher client. Toujours un plaisir de prouver que vous avez eu une agréable séjour à la fois notre service et pour les installations et Lieu de. Nous apprécions vraiment vos commentaires. Profitez de cette occasion pour adresser une salutation cordiale. Carlos Lopez Garcia. Directeur.

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From: Dorothy Brown (United Kingdom)
Submitted on 4-Feb-2012 (English)
Customer Rating: 5/5
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comments We enjoyed a wonderful break in Madrid and were very happy with our stay in Hotel Regina. It is a great hotel in a very convenient location and we intend to return very soon!
Hotel Response:

Dear client, Your opinion is very important for the hotel, and we, re delighted to know that your stay with us was satisfactory and memorable. According with your advisable comments we hope you´ll visit us again. Thank you for your time , cordially yours. Carlos López García. Manager.

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From: antonio acosta rodriguez (Spain)
Submitted on 4-Feb-2012 (Spanish)
Customer Rating: 5/5
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comments Excelente atención por parte del personal del hotel. Magnífica relación calidad-precio, dada además la céntrica situación del hotel.
Hotel Response:

Estimado Cliente. Muchas gracias por sus comentarios acerca de la ubicación y principalmente sobre nuestro personal, que fue amable y atento durante su estancia. Es importante para nosotros conocer la opinión de nuestros clientes. Esperamos de nuevo su visita la próxima vez que viaje a Madrid. Un cordial saludo. Carlos López García. Director.

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From: giuliano schiano (Italy)
Submitted on 3-Feb-2012 (Italian)
Customer Rating: 5/5
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From: manuel castro garcía (Spain)
Submitted on 3-Feb-2012 (Spanish)
Customer Rating: 4/5
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comments Estancia confortable y agradable. Excelente relación calidad/precio, y muy buena situación.
Hotel Response:

Estimado cliente. Le agradecemos mucho la descripción de su experiencia en el Hotel Regina. Sus comentarios acerca de nuestra ubicación, servicio, calidad y precio, son el mejor premio e incentivo para continuar haciendo que la estancia nuestros huéspedes sea una experiencia inolvidable. Esperamos poder darle pronto la bienvenida nuevamente en Hotel Regina Muchísimas gracias por su tiempo. Atentamente. Carlos López García. Director.

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From: Catherine Corbett (United Kingdom)
Submitted on 3-Feb-2012 (English)
Customer Rating: 5/5
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comments I was delighted with my stay at the Regina. It's location couldn't be better as it is within walking distance of all the major attractions and has a metro station right outside the front door if you want to venture further. My room was light and airy and very clean and the buffet breakfast was great. I thought it was terrific value for money and would definitely stay there again.
Hotel Response:

Dear Customer. We greatly appreciate the description of his experience in Regina Hotel. Your comments about our location, service, quality and price are the best reward and incentive to continue making our guests stay an unforgettable experience. We look forward to welcoming you back to Regina Hotel. Thank you for your time. Sincerely. Carlos Lopez Garcia. Manager.

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From: "Hotel Guest, details on file." (Spain)
Submitted on 3-Feb-2012 (Spanish)
Customer Rating: 5/5
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From: Bodil Nielsen (Denmark)
Submitted on 3-Feb-2012 (English)
Customer Rating: 3/5
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From: KAI ZHENG (China)
Submitted on 3-Feb-2012 (English)
Customer Rating: 5/5
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comments excellent loaction, friendly and hospitality staff, very good breakfast, room big and very clean, free welcome package is woderful, strongly suggest other tourist to stay in this hotel! I will come back definitely!
Hotel Response:

Dear clients, We thank you very much for the description of your experience in our hotel. Your feedback about location,breakfast, room and treatment is the best incentive, not only for the management, but also for the hotel staff: our most important purpose is making of your stay an unforgettable experience. Let´s hope to welcome you again,kind regards. Carlos López García. Manager.

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From: "Hotel Guest, details on file." (Spain)
Submitted on 2-Feb-2012 (Spanish)
Customer Rating: 4/5
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From: "Hotel Guest, details on file." (United States)
Submitted on 2-Feb-2012 (English)
Customer Rating: 4/5
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From: mariano roca xibille (Spain)
Submitted on 1-Feb-2012 (Spanish)
Customer Rating: 5/5
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comments Habitaciones muy confortables.- especialmente camas y sabanas.- servicio del personal altamente amable y solicito.-situación del hotel inmejorable.- es superior a un 3 estrellas.
Hotel Response:

Estimados clientes. Le agradecemos mucho la descripción de su experiencia en el hotel. Sus comentarios acerca de nuestra ubicación, limpieza y trato al cliente son el mejor incentivo tanto para la dirección como para el personal del hotel ya que nuestro objetivo es hacer que la estancia de los clientes sea una experiencia inolvidable. Esperamos poder darle de nuevo la bienvenida en su próxima visita a Madrid. Muchas gracias de nuevo por elegirnos. Atentamente. Carlos López García. Director.

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From: "Hotel Guest, details on file." (Spain)
Submitted on 1-Feb-2012 (Spanish)
Customer Rating: 4/5
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comments Una estancia muy por encima de la relación calidad-precio que le corresponde a un hotel 3 *. Situación inmejorable y trato educado y servicial.
Hotel Response:

Estimados clientes. Le agradecemos mucho la descripción de su experiencia en el hotel. Sus comentarios acerca de nuestra ubicación, limpieza y trato al cliente son el mejor incentivo tanto para la dirección como para el personal del hotel ya que nuestro objetivo es hacer que la estancia de los clientes sea una experiencia inolvidable. Esperamos poder darle de nuevo la bienvenida en su próxima visita a Madrid. Atentamente. Carlos López García. Director.

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From: "Hotel Guest, details on file." (Germany)
Submitted on 31-Jan-2012 (German)
Customer Rating: 4/5
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comments Super Lage, sauber, angenehme Ambiente, nur nachts ist etwas laut
Hotel Response:

Sehr geehrter Kunde, Immer ein Vergnügen, Sie zu sehen haben einen angenehmen bleiben sowohl unsere Service und Lage. Vielen Dank Ihre Kommentare. Nutzen Sie diese Gelegenheit, um einen herzlichen Gruß zu senden. Mit freundlichen Grüßen. Carlos López García. Direktor.

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From: "Hotel Guest, details on file." (United Kingdom)
Submitted on 31-Jan-2012 (English)
Customer Rating: 4/5
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comments Our room (214) was exremely hot. We told the reception, and all we had was a fan, that was no help! Other than that, the hotel and the breakfast was very nice.
Hotel Response:

Dear Customer. Thank you very much for your time. We are working to improve and ensure that our customers have a pleasant and excellent service. For another time if you want we can provide changing room free of charge and are happy to visit us again on your next trip to Madrid. Thank you very much again for choosing us. Sincerely. Carlos López García. Manager.

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From: "Hotel Guest, details on file." (Italy)
Submitted on 31-Jan-2012 (Italian)
Customer Rating: 5/5
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From: Frank Nieuwland (Netherlands)
Submitted on 31-Jan-2012 (English)
Customer Rating: 4/5
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comments Excellent hotel with friendly people taking care of the guests. Very good location. Hotel is clean and room we stayed in was big enough. We had very loud people next to our room which was annoying and a pity for us. For the rest a perfect place to stay.
Hotel Response:

Dear client, Thank you very much for your comments about the location, cleanliness and mainly about the attentions and kindness of our staff during your stay. It,s very important for us to know our client´s opinion, and of course we thank very much your recomedations. Hopefully you´ll visit us again. Cordially yours. Carlos López García. Manager.

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From: JOSE ANTONIO HENRIQUES SILVA (Portugal)
Submitted on 30-Jan-2012 (Portuguese)
Customer Rating: 5/5
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comments Esta foi a segunda vez que fiquei no Hotel Regina e para minha agradável surpresa deparei-me com os quartos renovados. A decoração é moderna e elegante, e os quartos continuam confortáveis. O Staff é simpático e atencioso e sempre pronto a ajudar. A localização do hotel é soberba para não dizer perfeita para quem pretende visitar e explorar a cidade e suas atrações, assim como para negócios. Na minha próxima viagem a Madrid, é claro que continarei a eleger este hotel para a minha estadia.
Hotel Response:

Prezado Cliente. Sua opinião é muito importante para o hotel. Muito obrigado para o seu alta valorização, estamos satisfeitos por saber que as relações da sala de localização, eo cliente tenham estado a seu gosto. De acordo com as suas recomendações, esperamos que nós escolhemos novamente na próxima vez que você visita Madrid. Mais uma vez obrigado pelo seu tempo. Uma saudação calorosa. Carlos López García. Diretor.

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From: Eric Andreasson (Germany)
Submitted on 30-Jan-2012 (English)
Customer Rating: 5/5
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comments very nice and friendly place and service in madrid center!!
Hotel Response:

Dear client, Thank you very much for your comments about the location and mainly about the attentions and kindness of our staff during your stay. It,s very important for us to know our client´s opinion, and of course we thank very much your feedback. Hopefully you´ll visit us again. Cordially yours.Carlos López García. Manager.

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From: "Hotel Guest, details on file." (France)
Submitted on 30-Jan-2012 (French)
Customer Rating: 4/5
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comments Tres bien...bon séjour, en plein centre de Madrid
Hotel Response:

Cher client, Toujours un plaisir de vous voir ont passé un agréable séjour à la fois notre service et pour les installations et emplacement. Je vous remercie beaucoup de vos commentaires. Profitez de cette occasion pour envoyer un salut cordial. Carlos López García. Directeur.

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From: "Hotel Guest, details on file." (Spain)
Submitted on 30-Jan-2012 (Spanish)
Customer Rating: 5/5
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comments Situación muy buena, las habitaciones muy amplias y el personal muy atentos.
Hotel Response:

Estimado cliente, Siempre es un placer comprobar que ha tenido una agradable estancia tanto por nuestro servicio como por las instalaciones y ubicación. Le agradecemos muchísimo sus comentarios. Muchas gracias de nuevo por elegirnos. Aprovechamos para enviarle un cordial saludo. Carlos López García. Director.

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From: pedro david goyes jimenez (Spain)
Submitted on 30-Jan-2012 (Spanish)
Customer Rating: 5/5
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comments HOTEL MUY CENTRICO Y BUENO. SUS HABITACIONES MUY BONITAS Y BIEN DECORADAS .SU PERSONAL MUY AGRADABLE Y TIENE UN DESAYUNO MUY BUENO Y VARIADO.MUY CONTENTO Y ESPERO QUE TENGAN MAS OFERTAS.
Hotel Response:

Estimados clientes. Le agradecemos mucho la descripción de su experiencia en el hotel. Sus comentarios acerca de nuestra ubicación, habitación, desayuno y trato al cliente son el mejor incentivo tanto para la dirección como para el personal del hotel ya que nuestro objetivo es hacer que la estancia de los clientes sea una experiencia inolvidable. Esperamos poder darle de nuevo la bienvenida en su próxima visita a Madrid. Atentamente. Carlos lópez García. Director.

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From: "Hotel Guest, details on file." (Japan)
Submitted on 30-Jan-2012 (English)
Customer Rating: 5/5
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comments good location, room, service, and dinner
Hotel Response:

Dear clients, We thank you very much for the description of your experience in our hotel. Your feedback about location,room, restaurant and treatment is the best incentive, not only for the management, but also for the hotel staff: our most important purpose is making of your stay an unforgettable experience. Let´s hope to welcome you again,kind regards. Carlos López García. Manager.

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From: "Hotel Guest, details on file." (Brazil)
Submitted on 29-Jan-2012 (English)
Customer Rating: 5/5
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comments My only comment is about the noise of the room. We could listen to people talking and people cleaning the others rooms.
Hotel Response:

Dear Customer. Thanks for your time. We are working to improve our facilities and ensure that our customers have a pleasant estanacia and excellent service. We hope to see you again on your next visit to Madrid. Sincerely. Carlos López García. Manager.

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From: "Hotel Guest, details on file." (Spain)
Submitted on 29-Jan-2012 (Spanish)
Customer Rating: 5/5
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comments magnificas instalaciones
Hotel Response:

Estimado Sr. Baz. Muchísimas gracias por su tiempo, nos alegra saber que ha tenido una estancia agradable entre nosotros. Trabajamos para mejorar nuestras instalaciones y conseguir que nuestros clientes tengan una estancia agradable y un servicio excelente, y sus palabras nos ayudan mucho. Esperamos darle de nuevo la bienvenida en su próximo viaje a Madrid. De nuevo muchas gracias. Atentamente. Carlos López García. Director.

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From: jorge bravo rubio (Spain)
Submitted on 29-Jan-2012 (Spanish)
Customer Rating: 5/5
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comments Hotel muy céntrico. Habitación muy espaciosa, la que nos otorgaron, con vistas a la calle Alcalá. El servicio eficiente y muy amable. Para nosotros un hotel 10.
Hotel Response:

Estimado cliente, Siempre es un placer comprobar que ha tenido una agradable estancia tanto por nuestro servicio como por las instalaciones y ubicación. Le agradecemos muchísimo sus comentarios. Aprovechamos para enviarle un cordial saludo. Carlos López García. Director.

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From: "Hotel Guest, details on file." (Spain)
Submitted on 26-Jan-2012 (Spanish)
Customer Rating: 5/5
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comments Hotel extraordinario no solo por su ubicación, también el buen trato de su personal, con una educación esmeradísima, son varias las veces que he estado y repitiré cada vez que tengamos que ir a Madrid, lo recomiendo
Hotel Response:

Estimado cliente. En primer lugar darle las gracias por sus comentarios. Gracias también en nombre de la propiedad y del personal a quien he hecho llegar su opinión. Nos alegra saber que tuvo una agradable estancia entre nosotros. Esperamos de nuevo su visita en su próximo viaje a Madrid. Atentamente. Carlos López García. Director.

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From: Lara Casertano (Italy)
Submitted on 25-Jan-2012 (English)
Customer Rating: 4/5
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comments The location was great, the hotel was nice and clean. Helpful and friendly staff. The only problem was the hoover in the corridor at 08:30 am while we were sleeping. I would suggest this hotel
Hotel Response:

Dear client, Thank you very much for your comments about the location and mainly about the attentions and kindness of our staff during your stay. It,s very important for us to know our client´s opinion, and of course we thank very much your feedback. Hopefully you´ll visit us again. Cordially yours. Carlos López García. Manager.

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From: Anthony Newson (N/A)
Submitted on 24-Jan-2012 (English)
Customer Rating: 5/5
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comments Very centeral at a fair price. Rooms clean and excellent staff helpful and friendly. Breakfast has good variety. Will definetly stay here again and let travelling friends know. Thank you for a grest stay.
Hotel Response:

Dear clients, We thank you very much for the description of your experience in our hotel. Your feedback about location, cleanliness and treatment is the best incentive, not only for the management, but also for the hotel staff: our most important purpose is making of your stay an unforgettable experience. Let´s hope to welcome you again,kind regards. Carlos López García. Manager.

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From: "Hotel Guest, details on file." (Denmark)
Submitted on 24-Jan-2012 (English)
Customer Rating: 3/5
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comments Hotel and rooms seemed new. However the rooms were small and noise was a bit of an issue
Hotel Response:

Dear Customer. We appreciate your time. We are working to improve and ensure that our customers have a pleasant and excellent service. We hope to see you again on your next visit to Madrid. Sincerely. Carlos López García. Manager.

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From: Eva Nieves García (Spain)
Submitted on 24-Jan-2012 (Spanish)
Customer Rating: 5/5
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comments El hotel tiene todo lo que se puede desear para tener una estancia perfecta: céntrico, limpio y confortable. Sin duda alguna, repetiré siempre que vaya a Madrid. Sinceramente, gracias.
Hotel Response:

Estimado cliente. Su opinión es muy importante para el hotel. Muchas gracias por su alta valoración, ya que para nosotros significa que su estancia en el hotel fue satisfactoria y agradable. De acuerdo con sus recomendaciones, esperamos que nos elija de nuevo la próxima vez que visite Madrid. De nuevo gracias por su tiempo. Un cordial saludo. Carlos López García. Director.

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From: "Hotel Guest, details on file." (Spain)
Submitted on 24-Jan-2012 (Spanish)
Customer Rating: 4/5
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comments Cómodo, perfecta ubicación y limpio. relación calidad-precio estupenda. Volvería a repetir, felicidades al personal del hotel
Hotel Response:

Estimado Cliente. Muchas gracias por sus comentarios acerca de la ubicación, la limpieza y principalmente sobre nuestro personal, que fue amable y atento durante su estancia. Es importante para nosotros conocer la opinión de nuestros clientes y por supuesto agradecemos sus recomendaciones. Esperamos de nuevo su visita la próxima vez que viaje a Madrid. Un cordial saludo. Carlos López García. Director.

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From: ROSA LIPARULI (Italy)
Submitted on 24-Jan-2012 (Italian)
Customer Rating: 4/5
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comments il soggiorno è stato ottimo , ottimo hotel considerando che è 3 stelle , camere pulite , proumate e ottima posizione , l'unica cosa che dovete considerare , è la colazione ,un po' cara . per quanto riguarda il resto lo consiglio , no lo straconsiglio . saluti alla prossima
Hotel Response:

Gentile cliente. Vi ringrazio molto per i vostri commenti, siamo lieti di avere un piacevole soggiorno tra noi. E 'importante per noi sentire dai nostri clienti e Naturalmente accogliamo le vostre raccomandazioni. Ci auguriamo che la vostra visita di nuovo la prossima volta che viaggio a Madrid. Un caro saluto. Carlos López García. Direttore.

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From: "Hotel Guest, details on file." (United States)
Submitted on 23-Jan-2012 (English)
Customer Rating: 4/5
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comments The front desk service and location put this hotel above average. It's not the place to go for a quiet stay but great for the party goers and active travelers.
Hotel Response:

Dear client, Thank you very much for your comments and mainly about the attentions and kindness of our staff during your stay. It,s very important for us to know our client´s opinion, and of course we thank very much your feedback. Hopefully you´ll visit us again. Cordially yours. Carlos López García. Manager.

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From: "Hotel Guest, details on file." (Spain)
Submitted on 23-Jan-2012 (Spanish)
Customer Rating: 5/5
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comments Centrico y supertranquilo. Habitaciones renovadas y relacion calidad precio inmejorable. Repetiremos.
Hotel Response:

Estimado cliente. Su opinión es muy importante para el hotel. Muchas gracias por su alta valoración, ya que para nosotros significa que su estancia en el hotel fue satisfactoria y agradable. De acuerdo con sus recomendaciones, esperamos que nos elija de nuevo la próxima vez que visite Madrid. De nuevo gracias por su tiempo. Un cordial saludo. Carlos López García. Director.

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From: "Hotel Guest, details on file." (France)
Submitted on 23-Jan-2012 (French)
Customer Rating: 5/5
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From: "Hotel Guest, details on file." (Ireland)
Submitted on 23-Jan-2012 (English)
Customer Rating: 5/5
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From: Dante Lago (Brazil)
Submitted on 23-Jan-2012 (Portuguese)
Customer Rating: 4/5
.
comments A estada e a alimentação foram excelentes. Gostaria de sugerir apenas uma atenção maior no atendimento prestado ao cliente pelos garçons que atendem ao café/ bar. Eles podem ser mais cordiais!
Hotel Response:

Prezado Cliente, Sempre um prazer ver que você teve uma agradável ficar com a gente. Muito obrigado seus comentários e, claro, tomar nota das suas recomendações. Muito obrigado pelo seu tempo. Uma saudação corcial. Carlos López García. Diretor.

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From: "Hotel Guest, details on file." (Spain)
Submitted on 23-Jan-2012 (Spanish)
Customer Rating: 5/5
.
comments Muy bien todo.
Hotel Response:

Estimado Cliente. Le agradecemos mucho su comentario, nos alegra saber que ha tenido una estancia agradable entre nosotros. Esperamos darle la bienvenida en su próxima visita a Madrid. Muchas gracias nuevamente y reciba un cordial saludo. Carlos López García. Director.

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From: "Hotel Guest, details on file." (United Kingdom)
Submitted on 23-Jan-2012 (English)
Customer Rating: 4/5
.
comments Excellent hotel and promised on what I was expecting. Great value for money and brilliant location. Go for it you will not be disappointed.
Hotel Response:

Dear client. Thank you for your comments. It,s very important for us to know the opinion of our clients, mainly when the experience has been so positive, enabling us to improve our operation. We hope to see you in your next visit to Madrid. kind regards. Carlos López García. Manager.

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From: "Hotel Guest, details on file." (Spain)
Submitted on 23-Jan-2012 (Spanish)
Customer Rating: 5/5
.
comments VAN VARIAS VECES QUE ME QUEDO EN ESTE HOTEL EN MIS ESCAPADAS A MADRID, Y LO SEGUIRE HACIENDO. EXCELENTE
Hotel Response:

Estimado cliente. Siempre es un placer comprobar que ha tenido una agradable con nosotros. Le agradecemos muchísimo sus comentarios y el confiar en nosotros para sus viajes a Madrid. Muchas gracias de nuevo por elegirnos. Atentamente. Carlos López García. Director.

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From: "Hotel Guest, details on file." (Puerto Rico)
Submitted on 23-Jan-2012 (Spanish)
Customer Rating: 5/5
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From: "Hotel Guest, details on file." (Australia)
Submitted on 22-Jan-2012 (English)
Customer Rating: 5/5
.
comments The rooms were spacious and comfortable and it was fabulous having a balcony! The location was perfect too.
Hotel Response:

Dear client, it,s always nice to know that you have had a pleasant stay with us, due to the room and location of the hotel. we thank you very much for your feedback. Carlos López García. Manager.

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From: Juan Esparragoso Talego (Spain)
Submitted on 21-Jan-2012 (Spanish)
Customer Rating: 4/5
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comments Absolutamente satisfecho con el trato dispensado por el personal, total limpieza en las instalaciones y sobretodo por la cama de 2x2 que es una maravilla, el restaurante del hotel posee unos menús de gran calidad a unos precios muy buenos para disfrutarlos en un ambiente acogedor y tan solo a 100 metros de la siempre acogedora PUERTA DEL SOL. De poner un pero, seria algunos ruidos del personal por la mañana. El resto para disfrutarlo, ven y lo comprobaras.
Hotel Response:

Estimado cliente. Le agradecemos mucho la descripción de su experiencia en el hotel. Sus comentarios acerca de nuestra ubicación, limpieza, la habitación, restaurante y trato al cliente son el mejor incentivo tanto para la dirección como para el personal del hotel ya que nuestro objetivo es hacer que la estancia de los clientes sea una experiencia inolvidable. Esperamos poder darle de nuevo la bienvenida en su próxima visita a Madrid. Atentamente. Carlos López García. Director.

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From: MªJOSE ALONSO ANTON (Spain)
Submitted on 21-Jan-2012 (Spanish)
Customer Rating: 5/5
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comments muy buen servicio y atencion perfecta del personal del hotel.Habitacion limpia y con detalles.Sin duda repetiremos
Hotel Response:

Estimado Cliente. Muchas gracias por sus comentarios acerca de la habitación y principalmente sobre nuestro personal, que fue amable y atento durante su estancia. Es importante para nosotros conocer la opinión de nuestros clientes y por supuesto agradecemos sus comentarios. Esperamos de nuevo su visita la próxima vez que viaje a Madrid. Atentamente. Carlos López García. Director.

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From: Mercer Barrows (United States)
Submitted on 20-Jan-2012 (English)
Customer Rating: 5/5
.
comments Rooms were very comfortable, bathroom excellent, and the breakfast buffet superb. Overall much better than expected.
Hotel Response:

Dear client. Thank you for your comments. It,s very important for us to know the opinion of our clients, mainly when the experience has been so positive, enabling us to improve our operation. We hope to see you again, kind regards. Carlos López García. Manager.

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From: Ruth Jennings (United Kingdom)
Submitted on 19-Jan-2012 (English)
Customer Rating: 5/5
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comments We had a wonderful time, the hotel was great and the staff were lovely. We would definately visit again. Thanks for such a terrific time.
Hotel Response:

Dear client. Your opinion is very important for the hotel, and we, re delighted to know that your stay with us was satisfactory and memorable. According with your advisable comments we hope you´ll visit us again. Thank you for choosing us. Cordially yours. Carlos López García. Manager.

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From: stefano sciarini (Italy)
Submitted on 19-Jan-2012 (Italian)
Customer Rating: 5/5
.
comments Soggiorno perfetto , tutti molto gentilie disponibili ,hotel molto crato epulito .
Hotel Response:

Gentile cliente. Sempre un piacere vedere che hai avuto un piacevole soggiorno sia il nostro servizio e le strutture. La ringrazio molto i tuoi commenti. Cogliere l'occasione per inviare un cordiale saluto. Carlos López García. Direttore.

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From: ALFONSO MARTINEZ BELMONTE (Mexico)
Submitted on 18-Jan-2012 (Spanish)
Customer Rating: 4/5
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comments EXCELENTE ATENCION EN RECEPCION (LLEGADA Y SALIDA), WIFI-INTERNET EXCELENTE, CUARTO MUY BIEN EN TAMAÑO, MOBILIARIO Y LIMPIEZA SOLO UN DETALLE ENTRA DEMASIADO RUIDO DEL PASILLO POR LAS NOCHES, MUY BIEN EN BEBIDAS Y ALIMENTOS DE LA CAFETERIA, UBICACION PRIVILEGIADA, PRECIO RAZONABLE, EN RESUMEN, MUY RECOMENDABLE.
Hotel Response:

Estimado cliente. En primer lugar darle las gracias por sus comentarios y la detallada descripción del hotel y sus servicios. Gracias también en nombre de la dirección y del personal a quien he hecho llegar su opinión. Nos alegra saber que tuvo una agradable estancia entre nosotros y que le gustó la ubicación, la cafetería y el cuidado de los detalles del hotel, pues cada día lo realizamos con el máximo esmero. Esperamos de nuevo su visita en su próximo viaje a Madrid. Un cordial saludo. Carlos López García. Director.

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From: VERONICA AMADOR GRESS (Mexico)
Submitted on 18-Jan-2012 (Spanish)
Customer Rating: 5/5
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comments Excelente atención y calidez por parte de los empleados del Hotel, se preocupan por Tí. Las habitaciones son muy amplias, comodas y extremadamente limpias!
Hotel Response:

Estimado cliente. En primer lugar darle las gracias por sus comentarios y la detallada descripción del hotel y sus servicios. Gracias también en nombre de la propiedad y del personal a quien he hecho llegar su opinión. Nos alegra saber que tuvo una agradable estancia entre nosotros y que la limpieza y la ubicación fueron de su agrado. Esperamos de nuevo su visita en su próximo viaje a Madrid. Atentamente. Carlos López García. Director

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From: César A Castillo Flores (Spain)
Submitted on 18-Jan-2012 (Spanish)
Customer Rating: 5/5
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comments Estaré acudiendo a dar unas conferencias al Ateneo de Madrid y he encontrado el Hotel perfecto, cercano, limpio y con un servicio muy adecuado... Gracias y felicidades.
Hotel Response:

Estimado cliente. Le agradecemos mucho la descripción de su experiencia en el hotel. Sus comentarios acerca de nuestra ubicación, limpieza y trato al cliente son el mejor incentivo tanto para la dirección como para el personal del hotel ya que nuestro objetivo es hacer que la estancia de los clientes sea una experiencia inolvidable. Esperamos poder darle de nuevo la bienvenida en su próxima visita a Madrid. Atentamente. Carlos López García. Director.

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From: Diego Lima (Guatemala)
Submitted on 17-Jan-2012 (Spanish)
Customer Rating: 4/5
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From: "Hotel Guest, details on file." (Germany)
Submitted on 17-Jan-2012 (English)
Customer Rating: 4/5
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From: Marylou Lanfranco (Australia)
Submitted on 16-Jan-2012 (English)
Customer Rating: 5/5
.
comments This hotel was amazing. The rooms were so modern and roomy. The locoation could not be any better. Shops Cafes and Sol just outside the door. It is something i will be passing onto anyone wanting to know where to stay in Madrid. Thanks for being such a great Hotel.
Hotel Response:

Dear client. Your opinion is very important for the hotel, and we, re delighted to know that your stay with us was satisfactory and memorable. According with your advisable comments we hope you´ll visit us again. Thank you for your time , cordially yours. Carlos López García. Manager.

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From: Enrique Paz (Venezuela)
Submitted on 16-Jan-2012 (Spanish)
Customer Rating: 5/5
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comments Excelente ubicación, muy buena la atención. Excelente relación precio valor.
Hotel Response:

Estimados clientes. Le agradecemos mucho la descripción de su experiencia en el hotel. Sus comentarios acerca de nuestra ubicación y trato al cliente son el mejor incentivo tanto para la dirección como para el personal del hotel ya que nuestro objetivo es hacer que la estancia de los clientes sea una experiencia inolvidable. Esperamos poder darle de nuevo la bienvenida en su regreso a Madrid. Atentamente. Carlos López García. Director.

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From: francesca forns batista (Spain)
Submitted on 16-Jan-2012 (Spanish)
Customer Rating: 4/5
.
comments muy amables todos en general, el servicio excelente i super centrico no es la primera vez que nos alojamos aqui i no sera la ùltima
Hotel Response:

Estimado cliente. Siempre es un placer comprobar que ha tenido una agradable estancia tanto por nuestro servicio como por las instalaciones y ubicación. Le agradecemos muchísimo sus comentarios. Aprovechamos para enviarle un cordial saludo. Carlos López García. Director.

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From: María Badenes Badenes (Spain)
Submitted on 16-Jan-2012 (Spanish)
Customer Rating: 5/5
.
comments He de decir que el hotel esta impecable, muy bien ubicado, y con una habitacion de lo más comoda, tal vez algo justa pero no puedo quejarme ya que teniamos una oferta la cual lo lei bien porque tambien me incluia el desayuno y me fui sin desayunar pensaba que ni de broma tambien tendria desayuno por ese precio!!! Pero al llegar a Valencia y leer mi reserva me di cuenta que si. Pero bueno, todo perfecto!
Hotel Response:

Estimado Cliente, Le agradecemos mucho sus comentarios y por supuesto estaremos encantados de volver a darle la bienvenida en su próxima visita a Madrid. Muchas gracias nuevamente y reciba un cordial saludo. Carlos López García. Director.

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From: "Hotel Guest, details on file." (United States)
Submitted on 16-Jan-2012 (English)
Customer Rating: 5/5
.
comments Very pleasant stay and meals at the hotel restaurant were superb!
Hotel Response:

Dear client, it,s always nice to know that you have had a pleasant stay with us, due to the service as well as the restaurant of the hotel. We thank you very much for your feedback. cordially yours. Carlos López García. Manager.

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From: "Hotel Guest, details on file." (Spain)
Submitted on 16-Jan-2012 (Spanish)
Customer Rating: 5/5
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From: Ramon Geert (Belgium)
Submitted on 16-Jan-2012 (English)
Customer Rating: 5/5
.
comments We were very glad to be here, to be honest, everything was perfect in order, service, breakfast, comfort etc.. Hotel in the middle of the center, near 'Puerto del sol', near the major stores, 'Plaza Major' with all his little restaurants and bars on walking distance, Metro station in front, Tourist Bus near .. So really perfect. A sure thing we will book over here each time we come to Madrid without a pet ( this is one minor thing, don't accept pet, even little ones)
Hotel Response:

Dear client, First of all thank you for your feedback; your opinion is very important . It,s nice to know that you were so pleased with the interior design, maintenance and location of our hotel. Hopefully you,ll chose again our property in your next visit. Thank you for your time, warm regards. Carlos López García. Manager.

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From: "Hotel Guest, details on file." (United States)
Submitted on 15-Jan-2012 (English)
Customer Rating: 4/5
.
comments We were very pleased with our stay at Hotel Regina, Madrid. The staff were all extremely courteous and efficient, and our room exceeded our expectations. (We splurged for the "superior" room, which isn't all that much more in price. The extra nice bathroom fixtures and design were worth it alone!) The breakfast buffet was well-stocked and well-priced for all the options that were available. Our only two very minor complaints would be (a) the tiled/uncarpeted hallways and the heavy guestroom doors made for a fair bit of hallway noise in the early-morning hours and (b) the service at the hotel bar/cafeteria (we stopped by one evening for a nightcap before heading up to our room) could have been a bit friendlier. All in all, however, we would highly recommend Hotel Regina and would consider it for a return visit to Madrid.
Hotel Response:

Dear client, Your opinion is very important for the hotel, and we, re delighted to know that your stay with us was satisfactory and memorable. We take note your recomendation about the service of bar/cateferia. According with your advisable comments we hope you´ll visit us again. Thank you for your time. Cordially yours. Carlos López García. Manager.

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From: "Hotel Guest, details on file." (Spain)
Submitted on 14-Jan-2012 (Spanish)
Customer Rating: 5/5
.
comments Este hotel está lleno de detalles agradables y de buen gusto que hacen que su precio sea excelente.
Hotel Response:

Estimado cliente. En primer lugar, darle las gracias por sus comentarios. Su opinión es muy importante. Me alegra saber que le gustó la decoración y los detalles del hotel. Esperamos que nos elija de nuevo la próxima vez que visite Madrid. De nuevo, gracias por su tiempo. Un cordial saludo. Carlos López García. Director.

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From: "Hotel Guest, details on file." (Spain)
Submitted on 14-Jan-2012 (Spanish)
Customer Rating: 5/5
.
comments Fenomenal
Hotel Response:

Estimado cliente. Su opinión es muy importante para el hotel. Muchas gracias por su alta valoración, ya que para nosotros significa que su estancia en el hotel fue satisfactoria y agradable. Esperamos que nos elija de nuevo la próxima vez que visite Madrid. De nuevo gracias por su tiempo. Atentamente. Carlos López García. Director. Un cordial saludo.

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From: paquita rovira bertomeu (Spain)
Submitted on 13-Jan-2012 (Spanish)
Customer Rating: 3/5
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comments puntos fuertes: la situacion muy centrica, la cocina,la limpieza,tamaño de las habitaciones, precio de la oferta. puntos debiles: habitacion en un patio interior, no disponen de parking ni convenio especial con alguno cercano,los ruidos muy altos tanto del pasillo como de las habitaciones se llegan a escuchar las conversaciones i en la 4ª planta el ruido de los aparatos extreriores de climatizacion del tejado son ensordecedores.
Hotel Response:

Estimado cliente. Gracias por sus comentarios. Me alegra saber que le agradó la limpieza y la situación del hotel. Con respecto a la habitación, le informo que disponemos de diferentes tipos de habitación a distintos precios, a elección del cliente, aún así estamos trabajando para mejorar y conseguir que nuestros clientes tengan una estancia agradable y un servicio excelente y sus comentarios no ayudan mucho. Esperamos de nuevo de su vista en su próxima estancia en Madrid. Atentamente. Carlos López García. Director.

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From: "Hotel Guest, details on file." (Italy)
Submitted on 13-Jan-2012 (Italian)
Customer Rating: 5/5
.
comments Situato in un'ottima posizione, centralissimo e ben servito dai mezzi pubblici. Il servizio in albergo è stato eccellente.
Hotel Response:

Gentile Cliente, Sempre un piacere vedere che hai avuto un piacevole soggiorno sia il nostro servizio e per le strutture ei posizione. La ringrazio molto i tuoi commenti. Cogliere l'occasione per inviare un cordiale saluto. Carlos López García. Direttore.

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From: GILLES MOUGIN (France)
Submitted on 13-Jan-2012 (French)
Customer Rating: 4/5
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comments Hotel charmant, excellemment bien situé au coeur de Madrid avec belle chambre jouissant d'un balcon formidable. Excellent petit déjeuner. Amabilité du personnel parfois moyenne
Hotel Response:

Cher client. Nous apprécions grandement la description de son expérience dans l'hôtel. Vos commentaires sur notre salle de petit déjeuner et d'essayer de les clients sont la meilleure incitation à la fois la direction et pour le personnel de l'hôtel puisque notre objectif est de rendre le séjour de clients une expérience inoubliable. Nous nous réjouissons d'accueillir à nouveau à votre prochaine visite à Madrid. Sincèrement. Carlos López García. Directeur.

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From: "Hotel Guest, details on file." (Italy)
Submitted on 12-Jan-2012 (Italian)
Customer Rating: 3/5
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From: "Hotel Guest, details on file." (United States)
Submitted on 12-Jan-2012 (English)
Customer Rating: 5/5
.
comments I couldn't have been happier with my stay at the Hotel Regina. The room was perfect, exactly what we requested. Since it was the Christmas season we got a lovely deal with complimentary champagne, treats, and breakfast with our terrace room which all added to the magical experience. I had looked at hotels in Madrid for almost two months with no luck before stumbling upon this gem. Perfect location, extremely helpful staff, beautiful room, in the best city! We could not have asked for more :) Thank you Hotel Regina staff!!
Hotel Response:

Dear client, Your feedback is the best prize and incentive for our staff and hotel management. Thank you indeed for your time. We,re so happy to know that the location of the hotel and also the room were of your liking. We hope to welcome you again in Hotel Regina. Yours faithfully. Carlos López García. Manager.

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From: paolo lepore (Italy)
Submitted on 11-Jan-2012 (Italian)
Customer Rating: 4/5
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comments accogliente, molto pulito, posizione ottima, abbondante e buona colazione. Unico difetto i rumori esterni, le finestre sono poco insonorizzate, ma se si è stanchi si riesce a dormire.
Hotel Response:

Gentile cliente. Vi ringrazio molto per i tuoi commenti circa la posizione, pulizia, prima colazione durante il loro soggiorno. E 'importante per noi sentire dai nostri clienti e Naturalmente accogliamo le vostre raccomandazioni. Ci auguriamo che la vostra visita di nuovo la prossima volta che viaggio a Madrid. Un caro saluto. Carlos López García. Direttore.

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From: "Hotel Guest, details on file." (Dominican Republic)
Submitted on 10-Jan-2012 (Spanish)
Customer Rating: 5/5
.
comments Me encanta !!! super acogedor, moderno, amplio y limpio...y lo mejor....en la puerta del sol...
Hotel Response:

Estimado Cliente, Le agradecemos mucho sus comentarios y por supuesto estaremos encantados de volver a darle la bienvenida en su próxima visita a Madrid. Muchas gracias nuevamente y reciba un cordial saludo. Carlos López García. Director.

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From: ROLAND BUYSE (Belgium)
Submitted on 7-Jan-2012 (English)
Customer Rating: 4/5
.
comments Dear Staff members of Regina, Thank you all for our nice stay in your hotel from 26 th dec till 31th dec. It was a pleasure to arrive and to stay at your place , close to ever visit we wanted to do in Madrid. We are very satisfied about all your members , and I mean , from cleaning persons to members of the staff and restaurant people. Very helpfull and friendly members and hotel located at a perfect place. We enjoyed the meals at restaurant Amayra and the very kindly people that 's served us for 5 evenings. We will surely recommend your hotel to friends in Belgium. We wish you the very best for 2012, may it be a year with less problems for all, but especcialy a year of peace and understanding. To all the friendly people from Madrid: A WONDERFUL 2012 Kindly regards Mucho gracias por todo molestia durante nuestres vacaciones in Madrid y por su recepción amistosa ciertamente , hasta la vista en Madrid Buyse Roland Belgica
Hotel Response:

Dear client. Your feedback is the best prize and incentive for our staff, hotel and restaurant management. Thank you indeed for your time. We,re so happy to know that the hotel and restaurant were of your liking. We hope to welcome you again in Hotel Regina. Happy New Year. Yours faithfully. Carlos López García. Manager.

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From: Agnieszka Agnes Urbanska (Spain)
Submitted on 5-Jan-2012 (Spanish)
Customer Rating: 5/5
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comments Todo perfecto, me ha gustado mucho la habitacion, la limpieza y ademas por precio tan bueno. La habitacion tranquila, con un balcon. La situacion maravillosa, no podia ser mejor.
Hotel Response:

Estimado cliente. Su opinión es muy importante para el hotel. Muchas gracias por su alta valoración, ya que para nosotros significa que su estancia en el hotel fue satisfactoria y agradable. De acuerdo con sus recomendaciones, esperamos que nos elija de nuevo la próxima vez que visite Madrid. De nuevo gracias por elegirnos. Un cordial saludo. Carlos López García. Director.

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From: "Hotel Guest, details on file." (Germany)
Submitted on 4-Jan-2012 (German)
Customer Rating: 5/5
.
comments Super zentrale Lage; allseits freundliches Personal; gutes Frühstück; sauberes, geräumiges Zimmer (durch Lage zum Innenhof besonders ruhig). Wir können dieses Haus uneingeschränkt weiterempfehlen!
Hotel Response:

Sehr geehrte Kunden. Wir schätzen die Beschreibung seiner Erfahrung in der Hotelbranche. Ihre Kommentare über unsere Lage, Sauberkeit und versuchen, Kunden sind der beste Anreiz, um sowohl die Richtung und für die Hotel staff denn unser Ziel ist es, den Aufenthalt machen Kunden ein unvergessliches Erlebnis. Wir freuen uns auf Willkommen zurück auf Ihren nächsten Besuch in Madrid. Mit freundlichen Grüßen. Carlos López García. Direktor.

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From: Angelo Mogavero (Germany)
Submitted on 3-Jan-2012 (English)
Customer Rating: 4/5
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From: Dulce Rodriguez (United States)
Submitted on 3-Jan-2012 (English)
Customer Rating: 5/5
.
comments My family and I stayed at the Regina Hotel during the Christmas Holidays. We all had a wonderful experience. We visit Madrid very often but this was our first time at the Regina. The location is excellent and the rooms are very modern and clean. I will definetely recommend this hotel to family and friends.
Hotel Response:

Dear client, Your opinion is very important for the hotel, and we, re delighted to know that your stay with us was satisfactory and memorable. According with your advisable comments we hope you´ll visit us again. Thank you for your time , cordially yours. Carlos López García. Manager.

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From: Edwin Bonilla (Australia)
Submitted on 3-Jan-2012 (Spanish)
Customer Rating: 3/5
.
comments Excellent location.
Hotel Response:

Dear client, We thank you very much for your feedback about our location and of course if you wish to visit us again we´ll be delighted to welcome you. Thank you and kind regards. Carlos López García. Manager.

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From: Anabela Gonçalves Fernandes Abreu (Portugal)
Submitted on 2-Jan-2012 (Portuguese)
Customer Rating: 5/5
.
comments A localização do hotel é excelente. Fica no coração da cidade e temos acesso, a pé, aos principais locais a visitar na cidade. Relativamente ao serviço do hotel, os funcionários são muito simpáticos e prestáveis. Tem, inclusivé, um porteiro que nos leva a mala ao quarto !(o que num hotel de 3 estrelas é muito raro)No que concerne à limpeza do quarto e do hotel em geral, também considero ser muito boa. Recomendo este hotel, sem dúvida!
Hotel Response:

Prezado Cliente. Muito obrigado por seus comentários sobre a localização, pequeno-almoço de limpeza, e acima de tudo em nosso pessoal que foi amigável e útil durante a sua estadia. É importante para nós ouvirmos de nossos clientes e obviamente saudamos as suas recomendações. Esperamos sua visita novamente na próxima vez que você viajar para Madrid. Uma saudação calorosa. Carlos López García. Diretor.

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From: monica colleoni (Italy)
Submitted on 2-Jan-2012 (Italian)
Customer Rating: 5/5
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comments Se dovessi tornare a madrid alloggerei ancora qui. Mi sono trovata molto bene sia per la posizione che la camera spaziosa e pulita e la gentilezza del personale. anche la colazione è abbondante e varia. Sono rimasta soddisfatta.
Hotel Response:

Gentile cliente. Vi ringrazio molto per i tuoi commenti circa la posizione, camera, colazione e soprattutto sul nostro personale che è stato cordiale e disponibile durante il vostro soggiorno. E 'importante per noi sentire dai nostri clienti e Naturalmente accogliamo le vostre raccomandazioni. Ci auguriamo che la vostra visita di nuovo la prossima volta che viaggio a Madrid. Cordiali saluti. Carlos López García. Direttore.

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From: Bongani Diko (Belgium)
Submitted on 2-Jan-2012 (English)
Customer Rating: 5/5
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comments fantastic hotel facilities, great service and fantastic staff
Hotel Response:

Dear client, Thank you very much for your comments about our facilities and mainly about the attentions and kindness of our staff during your stay. It,s very important for us to know our client´s opinion, and of course we thank very much your feedback. Hopefully you´ll visit us again. Cordially yours. Carlos López García. Manager.

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From: Laura Patricia Cachu Pavon (Mexico)
Submitted on 2-Jan-2012 (Spanish)
Customer Rating: 5/5
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comments Un muy bonito hotel con una ubicación excelente y todos los servicios. Altamente recomendable.
Hotel Response:

Estimado cliente, Siempre es un placer comprobar que ha tenido una agradable estancia tanto por nuestro servicio como por las instalaciones y ubicación. Le agradecemos muchísimo sus comentarios. Aprovechamos para enviarle un cordial saludo. Carlos López García. Director.

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From: "Hotel Guest, details on file." (Germany)
Submitted on 2-Jan-2012 (English)
Customer Rating: 4/5
.
comments The hotel Regina was a nice hotel, we enjoyed our stay. It is in a very good location walking distance to most of the sites. It is on a main street so it is very noisy at night, Madrid is a city that never sleeps. The front desk answered any questions you had but the older gentleman in the evening could smile once in a while.
Hotel Response:

Dear client, Thank you very much for your comments about the location. It,s very important for us to know our client´s opinion, and of course we thank very much your recomendations. Hopefully you´ll visit us again. Cordially yours. Carlos López García. Manager.

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From: "Hotel Guest, details on file." (Switzerland)
Submitted on 2-Jan-2012 (English)
Customer Rating: 5/5
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comments It was a very pleasant stay at Hotel Regina! The whole staff was so friendly and helped to make our stay comfortable. Next time we are coming to madrid we will stay at hotel regina. we can recommend this hotel!thank you!
Hotel Response:

Dear client. Your opinion is very important for the hotel, and we´re delighted to know that your stay with us was satisfactory and memorable. According with your advisable comments we hope you´ll visit us again. Thank you for your time. Cordially yours. Carlos López García. Manager.

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From: Pasquale Ciccarelli (Italy)
Submitted on 31-Dec-2011 (Italian)
Customer Rating: 5/5
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comments Un Hotel fantastico, in un ottima posizione, ed eccellente rapporto qualità\prezzo
Hotel Response:

Gentile cliente. La tua opinione è molto importante per l'hotel. Vi ringrazio molto per la vostra alto valore, dal momento che per noi significa che il vostro soggiorno nella hotel è stato soddisfacente e piacevole. Secondo le loro raccomandazioni, ci auguriamo che abbiamo scelto di di nuovo la prossima volta che si visita a Madrid. Grazie ancora per il vostro tempo. Un caro saluto. Carlos López García. Direttore.

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From: Jonathan Stein (United States)
Submitted on 31-Dec-2011 (English)
Customer Rating: 5/5
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comments The Hotel Regina is a an extremely nice mid-size Madrid Hotel. The location is exceptional, being about 15 minutes walk from the Museo Del Prado and 20 minutes in another direction from the Royal Palace. The room was comfortable and the bathroom was modern and clean. Everything about the hotel is in excellent condition and maintenance and cleaning is constant and rigorous. My minor complaint is that I found a special package which included a special rate, champagne, fruit, breakfast and a room upgrade. Upon check-in our room had an awful smell. I also realized we hadn't received an upgraded room. When we were told we would be given a new room I asked for the upgrade. That request was not acknowledged and the new room--to which we had to move ourselves--was identical to the first. Staff was always professional--if not particularly warm or friendly--and was very knowlegable about the area and gave good directions. The buffet breakfast was the best by far of any breakfast we had in ten days in Spain and contributed to our feeling that the hotel offered us a truly terrific value at a price that you might pay for a small town Hampton Inn in the United States. My two small comments aside, it would be hard to find a better hotel for this price in this location and based on my experience there is no way to go wrong with the Regina.
Hotel Response:

Dear client, Your feedback is the best prize and incentive for our staff and hotel management. We are working to improve and ensure that our customers have a pleasant and excellent service. Thank you indeed for your time. We,re so happy to know thatthe location of the hotel and also the room and breakfast were of your liking. Happy New Year. We hope to welcome you again in Hotel Regina. Yours faithfully, Carlos López García. Manager.

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From: "Hotel Guest, details on file." (Belgium)
Submitted on 31-Dec-2011 (English)
Customer Rating: 5/5
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comments A really nice stay that fully met all our expectations. Helpful staff, a clean, comfortable room and very convenient for sightseeing in Central Madrid. Perfect.
Hotel Response:

Dear client, Thank you for your comments. It,s very important for us to know the opinion of our clients, mainly when the experience has been so positive, enabling us to improve our operation. We hope to see you again, kind regards, Carlos López García. Manager.

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From: Valme Muñoz Rubio (Spain)
Submitted on 31-Dec-2011 (Spanish)
Customer Rating: 5/5
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comments Soy cliente habitual pero en esta ocasión he ocupado una habitación familiar para visitar Madrid con mis hijos aprovechando la excelente ubicación del hotel. Como siempre, he sido muy bien atendida por el personal de recepción. Muy bien la oferta de navidad.
Hotel Response:

Estimados Clientes. Muchas gracias por sus comentarios y principalmente sobre nuestro personal, que fue amable y atento durante su estancia. Es importante para nosotros conocer la opinión de nuestros clientes. Esperamos de nuevo su visita la próxima vez que viaje a Madrid. Les deseamos un Feliz 2012. Un cordial saludo. Carlos López García. Director.

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From: JULIO BECCAGLIA (United States)
Submitted on 31-Dec-2011 (Spanish)
Customer Rating: 5/5
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comments Exelente Hotel, exelente atencion y exelente comida. El desayuno es de primera y la comida riquisima, dingo de un hotel de 5 Estrella's. Me encanto!!!
Hotel Response:

Estimado Cliente. Muchas gracias por sus comentarios acerca de la ubicación, la limpieza, el desayuno y principalmente sobre nuestro personal, que fue amable y atento durante su estancia. Es importante para nosotros conocer la opinión de nuestros clientes y por supuesto sus palabras nos ayudan muchísimo. Esperamos de nuevo su visita la próxima vez que viaje a Madrid. Le deseamos un Feliz año 2012. Un cordial saludo. Carlos López García. Director.

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From: Javier Campos (Canada)
Submitted on 30-Dec-2011 (English)
Customer Rating: 5/5
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comments We have stayed at The Hotel Regina 3 times and have found the hotel comfortable, clean, and well maintained. The staff have always been helpful, polite, and more than willing to assist us with our needs. Our preference has been to stay in the modern rooms which we find well designed. As with all european cities exposure to the main street can be noisy but we found the side streets and courtyard to be quiet and comfortable.
Hotel Response:

Dear client, Thank you for your comments. It,s very important for us to know the opinion of our clients, mainly when the experience has been so positive, enabling us to improve our operation. We hope to see you again. Happy new year !! Kind regards. Carlos López García. Manager

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From: "Hotel Guest, details on file." (United States)
Submitted on 30-Dec-2011 (English)
Customer Rating: 4/5
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comments Great location, convenient walking distance to the Prado and other attractions. Lovely rooms, good breakfast
Hotel Response:

Dear client, it,s always nice to know that you have had a pleasant stay with us, due to the service as well as the amenities, breakfast and location of the hotel. we thank you very much for your feedback. cordially yours. Carlos López García. Manager.

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From: "Hotel Guest, details on file." (Spain)
Submitted on 29-Dec-2011 (Spanish)
Customer Rating: 5/5
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comments todo fenomenal ningun problema, trato superagradable, muy buena situacion del hotel y estupenda habitacion
Hotel Response:

Estimado cliente. Sus comentarios son el mejor premio e incentivo para nuestro personal y para la dirección del hotel. Nos agrada saber que la ubicación del hotel, la habitación y el trato recibido fueron de su agrado. Esperamos poder darle pronto la bienvenida nuevamente en el Hotel. ¡Felices Fiestas y Próspero Año 2012!. Atentamente. Carlos López García. Director.

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From: ALCEU tossato filho (Brazil)
Submitted on 28-Dec-2011 (Portuguese)
Customer Rating: 4/5
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comments Apenas o ar condicionado não estava funcionando, então o quarto ficava um pouco quente. Do resto nota dez, limpeza , higiene, atendimento, ducha do banheiro perfeita. Recomendo com certeza.
Hotel Response:

Prezado Cliente, Nós valorizamos muito os seus comentários, estamos felizes em saber que a sua estadia no hotel era bom, estamos trabalhando para melhorar e é claro que re maior prazer em recebê-lo em sua próxima visita a Madrid .. Muito obrigado novamente e best regards. Carlos López García. Diretor.

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From: JUAN FERRIZ HERNANDEZ (Spain)
Submitted on 28-Dec-2011 (Spanish)
Customer Rating: 5/5
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comments por atencion y situacion, me gusto mucho la estancia en este hotel.
Hotel Response:

Estimado cliente. Su opinión es muy importante para el hotel. Muchas gracias por su alta valoración, ya que para nosotros significa que su estancia en el hotel fue satisfactoria y agradable. Esperamos que nos elija de nuevo la próxima vez que visite Madrid. De nuevo gracias por elegirnos. Atentamente. Carlos López García. Director. Un cordial saludo.

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From: "Hotel Guest, details on file." (Switzerland)
Submitted on 28-Dec-2011 (English)
Customer Rating: 4/5
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From: "Hotel Guest, details on file." (Honduras)
Submitted on 27-Dec-2011 (English)
Customer Rating: 5/5
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comments Nice Location and price. Early booking and check price at http://www.hotelreginamadrid.com will supprise
Hotel Response:

it,s always nice to know that you have had a pleasant stay with us, due to the service as well as the amenities and location of the hotel. we thank you very much for your feedback. cordially yours. Carlos López García. Manager.

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From: "Hotel Guest, details on file." (Spain)
Submitted on 27-Dec-2011 (Spanish)
Customer Rating: 5/5
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comments Es la segunda vez que estamos en este hotel, y la verdad que incluso mejoramos la impresión que ya teníamos. Todo muy bien, y con la promo de navidad aún mejor. Cuando vuelva a Madrid repetiré sin duda.
Hotel Response:

Estimado cliente. Su opinión es muy importante para el hotel. Muchas gracias por su alta valoración, nos alegra saber que su estancia en el hotel fue satisfactoria y agradable. De acuerdo con sus recomendaciones, esperamos que nos elija de nuevo la próxima vez que visite Madrid. De nuevo gracias por su tiempo. Un cordial saludo. Carlos López García. Director.

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From: Zaurbek Bimbasov (Russian Federation)
Submitted on 27-Dec-2011 (English)
Customer Rating: 4/5
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From: "Hotel Guest, details on file." (Spain)
Submitted on 26-Dec-2011 (Spanish)
Customer Rating: 5/5
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comments Habitación y baño amplio y muy límpio. El trato con el personal muy agradable Sin duda volveré
Hotel Response:

Estimado cliente. Su opinión es muy importante para el hotel. Muchas gracias por su alta valoración, ya que para nosotros significa que su estancia en el hotel fue satisfactoria y agradable. De acuerdo con sus recomendaciones, esperamos que nos elija de nuevo la próxima vez que visite Madrid. De nuevo gracias por su tiempo. Un cordial saludo. Carlos López García. Director

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From: "Hotel Guest, details on file." (United States)
Submitted on 24-Dec-2011 (Spanish)
Customer Rating: 5/5
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comments Excelente atencion. Desayuno super completo. Habitaciones comodas y modernas. Wifi que funciona. Ubicacion insuperable
Hotel Response:

Estimado Cliente. Le agradecemos sus comentarios. Es importante para nosotros conocer la opinión de nuestros clientes, en especial, cuando nos informan que el hotel cumplió o superó las expectativas o aspiraciones del cliente. Esperamos de nuevo su visita la próxima vez que viaje a Madrid. Muchas gracias de nuevo por elegirnos. Atentamente. Carlos López García. Director.

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From: "Hotel Guest, details on file." (Spain)
Submitted on 23-Dec-2011 (Spanish)
Customer Rating: 4/5
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comments centrico, bien situado, staff profesional y agradable, felicitaciones.
Hotel Response:

Estimados clientes. Le agradecemos mucho la descripción de su experiencia en el hotel. Sus comentarios acerca de nuestra ubicación y trato al cliente son el mejor incentivo tanto para la dirección como para el personal del hotel ya que nuestro objetivo es hacer que la estancia de los clientes sea una experiencia inolvidable. Esperamos poder darle de nuevo la bienvenida en su próxima visita a Madrid. Atentamente. Carlos López García. Director.

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From: Jorge Papadimitriu (Colombia)
Submitted on 23-Dec-2011 (Spanish)
Customer Rating: 4/5
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comments me encanto, gracias.
Hotel Response:

Estimado cliente. Su opinión es muy importante para el hotel. Muchas gracias por su alta valoración, ya que para nosotros significa que su estancia en el hotel fue satisfactoria y agradable. Esperamos que nos elija de nuevo la próxima vez que visite Madrid. De nuevo gracias por su tiempo. Un cordial saludo. Carlos López García. Director.

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From: "Hotel Guest, details on file." (Russian Federation)
Submitted on 23-Dec-2011 (Russian)
Customer Rating: 5/5
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comments Замечаний нет
Hotel Response:

Уважаемый клиент. Ваше мнение очень важно для отеля. Спасибо большое за ваше высокое значение, так как для нас это означает, что ваше пребывание в Отель удовлетворение и удовольствие. Надеемся, что Вам выбирать из в следующий раз вы посещаете Мадрид. Еще раз спасибо за ваше время. Теплое приветствие. Carlos López García. Директора.

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From: Manfred Eggers (Luxembourg)
Submitted on 22-Dec-2011 (German)
Customer Rating: 4/5
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comments DAs Angebot war super guenstig. Das Hotel liegt gut, Fruehstueck ausgeszeichnet.
Hotel Response:

Sehr geehrter Kunde, Immer ein Vergnügen, Sie zu sehen haben einen angenehmen bleiben und dass Sie genossen unser Frühstück. Vielen Dank Ihre Kommentare. Nutzen Sie diese Gelegenheit, um einen herzlichen Gruß zu senden. Carlos López García. Direktor.

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From: "Hotel Guest, details on file." (Spain)
Submitted on 22-Dec-2011 (Spanish)
Customer Rating: 5/5
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comments Es la tercera vez que nos alojamos este año para una corta estancia. Para nosotros no hay otra alternativa mejor. Si el "REGINA" puede manterner los precios y no cambia de politica, sera siempre nuestro destino en Madrid.
Hotel Response:

Estimado cliente. Su opinión es muy importante para el hotel. Muchas gracias por su alta valoración, ya que para nosotros significa que su estancia en el hotel fue satisfactoria y agradable. De acuerdo con sus recomendaciones, esperamos que nos elija de nuevo la próxima vez que visite Madrid. De nuevo gracias por su tiempo. Un cordial saludo. Carlos López García. Director.

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From: Melanie Martinez Payo (Spain)
Submitted on 22-Dec-2011 (Spanish)
Customer Rating: 5/5
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comments Para nosotras fue el mejor hotel que hemos estado, el personal estupendo y las habitaciones muy muy limpias. El desayuno perfecto, un hotel del 10. Es nuestra segunda estancia en el hotel regina y iremos muchas veces mas. Hoy si nos toca la loteria de navidad, pasaremos las navidades en el hotel,jejjejejejej un saludo. Y seguir asi que soys un 4 estrellas saludos desde tenerife;))))))
Hotel Response:

Estimado Cliente. Le agradecemos sus comentarios. Es importante para nosotros conocer la opinión de nuestros clientes, en especial, cuando nos informan que el hotel cumplió o superó las expectativas o aspiraciones del cliente. Esperamos de nuevo su visita la próxima vez que viaje a Madrid. Atentamente. Carlos López García. Director.

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From: Estefania Sonia Mohamed Villanueva (Spain)
Submitted on 22-Dec-2011 (Spanish)
Customer Rating: 4/5
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comments Estancia muy satisfactoria. Ninguna queja, unicamente que se oían los portazos de puertas cercanas de otras habitaciones. Excelente ubicacion y muy buen trato por parte del personal.
Hotel Response:

Estimado Cliente. Muchas gracias por sus comentarios acerca de la ubicación y principalmente sobre nuestro personal, que fue amable y atento durante su estancia. Es importante para nosotros conocer la opinión de nuestros clientes y por supuesto agradecemos sus recomendaciones. Esperamos de nuevo su visita la próxima vez que viaje a Madrid. Un cordial saludo. Carlos López García. Director.

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From: LAURA BERTINOTTI (Italy)
Submitted on 21-Dec-2011 (Italian)
Customer Rating: 5/5
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comments Camere molto pulite, bagno grande e ottima posizione per gli spostamenti.
Hotel Response:

Gentile cliente. Noi apprezziamo molto la descrizione della sua esperienza in albergo. I vostri commenti sulla nostra posizione e pulizia sono il miglior incentivo sia per la direzione e per la Il personale dell'hotel in quanto il nostro obiettivo è quello di rendere gli ospiti 'soggiorno un'esperienza indimenticabile. Saremo lieti di accogliervi ancora una volta sul vostro prossimo viaggio a Madrid. Vi ringrazio molto di nuovo per il vostro tempo. Cordiali saluti. Carlos López García. Direttore.

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From: jose javier escorza esparza (Spain)
Submitted on 20-Dec-2011 (Spanish)
Customer Rating: 5/5
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comments el trato del personal, tanto en hotel como restaurante, fenomenal. La situación, en pleno centro es estupenda, y las habitaciones muy cómodas. Volveremos.
Hotel Response:

Estimado Cliente. Muchas gracias por sus comentarios acerca de la ubicación, la limpieza, el desayuno y principalmente sobre nuestro personal, que fue amable y atento durante su estancia. Es importante para nosotros conocer la opinión de nuestros clientes y por supuesto agradecemos sus recomendaciones. Esperamos de nuevo su visita la próxima vez que viaje a Madrid. Un cordial saludo. Carlos López García. Director.

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From: Silvia Martinez Ruiz (Spain)
Submitted on 20-Dec-2011 (Spanish)
Customer Rating: 5/5
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comments El hotel Regina es una autentica gozada, la ubicación la mejor de Madrid, las habitaciones doble superior preciosas y perfectamente equipadas. El desayuno fantástico. Espero que sigan cuidando todos los detalles así, recomendaré este hotel a todo el mundo que vaya a Madrid
Hotel Response:

Estimados clientes. Le agradecemos mucho la descripción de su experiencia en el hotel. Sus comentarios acerca de nuestra ubicación, habitación y desayuno son el mejor incentivo tanto para la dirección como para el personal del hotel ya que nuestro objetivo es hacer que la estancia de los clientes sea una experiencia inolvidable. Esperamos poder darle de nuevo la bienvenida en su próximo viaje a Madrid. Atentamente. Carlos López García. Director.

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From: "Hotel Guest, details on file." (Spain)
Submitted on 20-Dec-2011 (Spanish)
Customer Rating: 5/5
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comments Muy céntrico, limpieza absoluta y estupenda relación calidad-precio. Inmejorable para callejear por Madrid, ir de compras y conocer la ciudad.
Hotel Response:

Estimado cliente. Su opinión es muy importante para el hotel. Muchas gracias por su alta valoración, ya que para nosotros significa que su estancia en el hotel fue satisfactoria y agradable. Esperamos que nos elija de nuevo la próxima vez que visite Madrid. De nuevo gracias por su tiempo. Un cordial saludo. Carlos López García. Director.

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From: Oscar Cordova Jr (United States)
Submitted on 19-Dec-2011 (English)
Customer Rating: 5/5
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comments Only issue was the noise in the hallway could be heard inside. Other than that, very nice room and very clean.
Hotel Response:

Dear client, it,s always nice to know that you have had a pleasant stay with us, due to the service as well as the amenities and location of the hotel.Sorry for the noisy. we thank you very much for your feedback. cordially yours. Carlos López García. Manager.

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From: ANTONIO GARCIA RUIZ (Spain)
Submitted on 19-Dec-2011 (Spanish)
Customer Rating: 5/5
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comments Han mejorado mucho las habitaciones desde la última vez que lo usé Trato correcto y educado de todo el personal Desayunos incluidos en precio con buffet muy aceptable
Hotel Response:

Estimado cliente. Su opinión es muy importante para el hotel. Muchas gracias por su alta valoración, ya que para nosotros significa que su estancia en el hotel fue satisfactoria y agradable. Esperamos que nos elija de nuevo la próxima vez que visite Madrid. De nuevo gracias por su tiempo. Un cordial saludo. Carlos López García. Director.

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From: "Hotel Guest, details on file." (Peru)
Submitted on 19-Dec-2011 (Spanish)
Customer Rating: 5/5
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comments Muy buen servicio, excelente desayuno buffett. Ubicación estratégica para museos, librerías, tiendas. Personal muy amable y atento. Excelentes ofertas.
Hotel Response:

Estimado Cliente. Muchas gracias por sus comentarios acerca de la ubicación, la limpieza, el desayuno y principalmente sobre nuestro personal, que fue amable y atento durante su estancia. Es importante para nosotros conocer la opinión de nuestros clientes y por supuesto agradecemos sus recomendaciones. Esperamos de nuevo su visita la próxima vez que viaje a Madrid. Un cordial saludo. Carlos López García. Director.

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From: Talida Ruthenberg (Germany)
Submitted on 19-Dec-2011 (English)
Customer Rating: 4/5
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comments I didn't like the glass doors from the bathroom that much. The rest of the room and the breakfast were really nice.
Hotel Response:

Dear client, We thank you very much for your feedback and of course if you wish to visit us again we´ll be delighted to welcome you. Thank you and kind regards. Carlos López García. Manager.

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From: SETTIMIO BENEDETTI (Italy)
Submitted on 18-Dec-2011 (Italian)
Customer Rating: 5/5
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comments ottimo sia la struttura che il personale per non parlare della posizione dell'albergo stesso. Consigliatissimo.
Hotel Response:

Gentile cliente. Vi ringrazio molto per i tuoi commenti circa la posizione di tutto il nostro staff che è stato cordiale e disponibile durante il vostro soggiorno. E 'importante per noi sentire dai nostri clienti e Naturalmente accogliamo le vostre raccomandazioni. Ci auguriamo che la vostra visita di nuovo la prossima volta che viaggio a Madrid. Un caro saluto. Carlos López García. Direttore.

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From: rodrigo carneiro martins (Brazil)
Submitted on 17-Dec-2011 (Portuguese)
Customer Rating: 4/5
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comments hotel com excelente localização, muito limpo e confortavel. Recomendo a todos. otimos funcionarios na recepção.
Hotel Response:

Prezado Cliente. Sua opinião é muito importante para o hotel. Muito obrigado para o seu de alto valor, uma vez que para nós significa que a sua estadia na hotel foi agradável e prazerosa. De acordo com as suas recomendações, esperamos que nós escolhemos novamente na próxima vez que você visita Madrid. Mais uma vez obrigado pelo seu tempo. Uma saudação calorosa. Sinceramente. Carlos López García. Diretor.

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From: Joaquín Sastre Royo (Spain)
Submitted on 17-Dec-2011 (Spanish)
Customer Rating: 5/5
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comments La estancia fue maravillosa. El personal del hotel siempre te atendían con una sonrisa.La habitación muy amplia y a todo detalle. El restaurante con una comida de calidad,... Pasamos unos días inolvidables. Estoy convencido de que repetiremos.
Hotel Response:

Estimados clientes. Le agradecemos mucho la descripción de su experiencia en el hotel. Sus comentarios acerca de nuestra ubicación, limpieza y trato al cliente son el mejor incentivo tanto para la dirección como para el personal del hotel ya que nuestro objetivo es hacer que la estancia de los clientes sea una experiencia inolvidable. Esperamos poder darle de nuevo la bienvenida en su próxima visita a Madrid. Atentamente. Carlos López García. Director.

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From: "Hotel Guest, details on file." (France)
Submitted on 17-Dec-2011 (French)
Customer Rating: 5/5
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comments Formidable séjour. L'hotel est idéalement bien placé pour découvrir Madrid. Nous avons passé une semaine féerique pendant les fêtes de la nativité. Et toutes les prestations de l'hôtel sont de qualité: pantagruélique buffet pour le petit déjeuner, bonne table au restaurant de l'hôtel, chambres joliment décorées, personnel attentionné. Que demander de plus ??
Hotel Response:

Chers clients. Nous apprécions grandement la description de son expérience dans l'hôtel. Vos commentaires sur notre emplacement, la propreté et d'essayer de les clients sont la meilleure incitation à la fois la direction et pour le personnel de l'hôtel puisque notre objectif est de rendre le séjour de clients une expérience inoubliable. Nous nous réjouissons d'accueillir à nouveau à votre prochaine visite à Madrid. Sincèrement. Carlos López García. Directeur.

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From: "Hotel Guest, details on file." (United States)
Submitted on 17-Dec-2011 (English)
Customer Rating: 4/5
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comments Great location! Metro station just outside the hotel. Super convenient for travel anywhere in the city. loved the hotel, extremely clean. superior rooms are definitely great. Great food at the restaurant too...
Hotel Response:

Dear clients, We thank you very much for the description of your experience in our hotel. Your feedback about location, cleanliness and breaksfastis the best incentive, not only for the management, but also for the hotel staff: our most important purpose is making of your stay an unforgettable experience. Let´s hope to welcome you again,kind regards. Carlos López García. Manager.

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From: "Hotel Guest, details on file." (Spain)
Submitted on 17-Dec-2011 (Spanish)
Customer Rating: 4/5
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comments Nos hospedamos 4 días con un bebe de 10 meses y tanto la habitación como el trato fueron muy buenos
Hotel Response:

Estimado cliente, Siempre es un placer comprobar que ha tenido una agradable estancia tanto por nuestro servicio como por las instalaciones y ubicación. Le agradecemos muchísimo sus comentarios. Aprovechamos para enviarle un cordial saludo. Carlos López García. Director.

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From: vittorio spinelli (Italy)
Submitted on 16-Dec-2011 (Italian)
Customer Rating: 5/5
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From: ODILO PEREZ BORRAJO (Spain)
Submitted on 16-Dec-2011 (Spanish)
Customer Rating: 5/5
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comments Hotel muy agradable en el centro de Madrid. El trato y el servicio muy correctos. Recomendable sin duda alguna.
Hotel Response:

Estimado cliente, Siempre es un placer comprobar que ha tenido una agradable estancia tanto por nuestro servicio como por las instalaciones y ubicación. Le agradecemos muchísimo sus comentarios. Aprovechamos para enviarle un cordial saludo. Carlos López García. Director.

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From: "Hotel Guest, details on file." (Spain)
Submitted on 15-Dec-2011 (Spanish)
Customer Rating: 4/5
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From: Francisco Cerezo Luna (Spain)
Submitted on 14-Dec-2011 (Spanish)
Customer Rating: 5/5
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comments Ubicacion,limpieza,atencion del personal.Fantastico en general
Hotel Response:

Estimado cliente. Su opinión es muy importante para el hotel. Muchas gracias por su alta valoración, ya que para nosotros significa que su estancia en el hotel fue satisfactoria y agradable. De acuerdo con sus recomendaciones, esperamos que nos elija de nuevo la próxima vez que visite Madrid. De nuevo gracias por su tiempo. Un cordial saludo. Carlos López García. Director.

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From: Evgeny Lysak (Russian Federation)
Submitted on 14-Dec-2011 (Russian)
Customer Rating: 4/5
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comments На сайте отеля сказано, что предлагаются номера двух типов: стандартный и улучшенный. При этом улучшенный номер имеет терассу с красивым видом. Исходя из этого я бронировал улучшенный номер. Однако, заселяясь в отель дважды, мне оба раза было предложен номер 144, который не имеет даже нормального окна, не говоря уже о терассе и виде. Выясняется, что улучшенные номера тоже бывают двух типов - с видом и без вида. Немалых усилий, а также времени и нервов стоило убедить персонал предоставить номер более подходящий под описание на сайте. А в остальном - все супер.
Hotel Response:

Уважаемый Клиент, Всегда рады видеть вас были приятные пребывание как наш сервис и для объектов и место. Большое спасибо ваши комментарии. Воспользуйтесь этой возможностью, чтобы послать сердечное приветствие. Carlos López García. Директора.

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From: ISABEL GARCIA DE VICUÑA RUIZ DE ARGANDOÑA (Spain)
Submitted on 14-Dec-2011 (Spanish)
Customer Rating: 5/5
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comments LOS TRABAJADORES DEL HOTEL MUY AMABLES, LA HABITACION MUY AMPLIA, PUES IBAMOS DOS ADULTOS Y DOS NIÑAS. EL DESAYUNO MUY BIEN, Y LA UBICACION LO MEJOR. VOLVEREMOS A ESTE HOTEL SI DUDA. MUCHAS GRACIAS POR TODO
Hotel Response:

Estimado Cliente. Muchas gracias por sus comentarios acerca de la ubicación,el desayuno y sobre nuestro personal, que fue amable y atento durante su estancia. Es importante para nosotros conocer la opinión de nuestros clientes. Esperamos de nuevo su visita la próxima vez que viaje a Madrid. Atentamente. Carlos López García. Director.

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From: "Hotel Guest, details on file." (Spain)
Submitted on 14-Dec-2011 (Spanish)
Customer Rating: 5/5
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comments Sin lugar a dudas el hotel Regina tiene muchas cosas positivas: La ciudad donde está, la localización con respecto al centro neurálgico, sus instalaciones, pero sobre todo el trato y la amabilidad de su personal.
Hotel Response:

Estimado Cliente. Muchas gracias por sus comentarios y principalmente sobre nuestro personal, que fue amable y atento durante su estancia. Es importante para nosotros conocer la opinión de nuestros clientes y por supuesto agradecemos sus recomendaciones. Esperamos de nuevo su visita la próxima vez que viaje a Madrid. Un cordial saludo. Carlos López García. Director.

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From: Rosa Martinez Mora (Spain)
Submitted on 13-Dec-2011 (Spanish)
Customer Rating: 4/5
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comments Hotel céntrico, fantàstico para poder ver Madrid en dos dias. La verdad que nos gustó mucho, las habitaciones nuevas súper chulas y modernas, a la llegada nos encontramos cava en la habitación y frutas. fantástico por ser un tres estrellas, más que otros de 4, la verdad que ja nos lo habían recomendado. desayuno muy bien. Servicio también muy amable, solo una apreciación, no està bien regulado el tema de calefacción, hacia un pelin de frio, si llegabas después de todo el dia. Pero bien lo valoramos muy bien
Hotel Response:

Estimados clientes. Le agradecemos mucho la descripción de su experiencia en el hotel. Sus comentarios acerca de nuestra ubicación, limpieza y trato al cliente son el mejor incentivo tanto para la dirección como para el personal del hotel ya que nuestro objetivo es hacer que la estancia de los clientes sea una experiencia inolvidable.Tomamos nota de sus recomendaciones. Esperamos poder darle de nuevo la bienvenida en su próxima visita a Madrid. Atentamente. Carlos López García. Director.

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From: Andrés Javier Ballesteros Amorós (Spain)
Submitted on 13-Dec-2011 (Spanish)
Customer Rating: 5/5
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comments La habitacion era excepcional, el trato del personal inmejorable y las instalaciones, asi como el buffet sensacionales. Capitulo aparte para la ubicación del hotel, simplemente: perfecta.
Hotel Response:

Estimado Cliente. Muchas gracias por sus comentarios acerca de la ubicación, la limpieza, el desayuno y principalmente sobre nuestro personal, que fue amable y atento durante su estancia. Es importante para nosotros conocer la opinión de nuestros clientes. Esperamos de nuevo su visita la próxima vez que viaje a Madrid. Un cordial saludo. Carlos López García. Director.

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From: JUAN CARLOS ROMERO GARRIDO (Spain)
Submitted on 13-Dec-2011 (Spanish)
Customer Rating: 5/5
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comments Ha sido un gran acierto elegir el Hotel Regina para pasar unos días en Madrid. Lo mejor su ubicación y lo a gusto que te sientes en él. Sin ninguna duda repetiré en cuanto pueda.
Hotel Response:

Estimado cliente. Su opinión es muy importante para el hotel. Muchas gracias por su alta valoración, ya que para nosotros significa que su estancia en el hotel fue satisfactoria y agradable. De acuerdo con sus recomendaciones, esperamos que nos elija de nuevo la próxima vez que visite Madrid. De nuevo gracias por su tiempo. Un cordial saludo. Carlos López García. Director.

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From: Roberto Zazo Mayo (Spain)
Submitted on 13-Dec-2011 (Spanish)
Customer Rating: 4/5
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comments Situación excelente. Limpieza y amabilidad. Muy recomendable.
Hotel Response:

Estimado Cliente. Le agradecemos sus comentarios. Es importante para nosotros conocer la opinión de nuestros clientes, en especial, cuando nos informan que el hotel cumplió o superó las expectativas o aspiraciones del cliente. Esperamos de nuevo su visita la próxima vez que viaje a Madrid. Atentamente. Carlos López García. Director.

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From: raquel lopez ezquerro (Spain)
Submitted on 12-Dec-2011 (Spanish)
Customer Rating: 4/5
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comments EL HOTEL DEBERIA TENER UN CONVENIO CON ALGUN PK CERCANO,PUESTO QUE POR SU CENTRICA UBICACION,ES IMPOSIBLE APARCAR Y LOS PARKINGS DE TARIFICACION NORMAL SON EXCESIVAMENTE CAROS.GRACIAS.
Hotel Response:

Estimado cliente. Su opinión es muy importante para el hotel. Muchas gracias por su alta valoración, ya que para nosotros significa que su estancia en el hotel fue satisfactoria y agradable. Tomamos nota de sus recomendaciones. Esperamos que nos elija de nuevo la próxima vez que visite Madrid. De nuevo gracias por su tiempo. Un cordial saludo. Carlos López García. Director.

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From: "Hotel Guest, details on file." (Spain)
Submitted on 12-Dec-2011 (Spanish)
Customer Rating: 4/5
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From: lorenzo ramis gonzalez (Spain)
Submitted on 12-Dec-2011 (Spanish)
Customer Rating: 5/5
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comments Nuestra estancia a principios de diciembre fue perfecta. Ningún pero al hotel en nada. Estupenda ubicación, buenas habitaciones, limpieza a todas horas, personal siempre atento, etc...
Hotel Response:

Estimado cliente, Siempre es un placer comprobar que ha tenido una agradable estancia tanto por nuestro servicio como por las instalaciones y ubicación. Le agradecemos muchísimo sus comentarios. Aprovechamos para enviarle un cordial saludo. Atentamente. Carlos López García. Director.

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From: EMILIO JOSE SAEZ PEREZ (Spain)
Submitted on 12-Dec-2011 (Spanish)
Customer Rating: 5/5
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comments En líneas generales muy bien, el personal de recepción muy amable y muy atento. Lo único que pedí al hacer la reserva si podía ser una habitación con ventana al exterior y me la dieron a un patio de luces, pero bueno, no le dí importancia ya que por lo demás muy bien.
Hotel Response:

Estimado Cliente. Muchas gracias por sus comentarios, y principalmente de nuestro personal, que fue amable y atento durante su estancia. Es importante para nosotros conocer la opinión de nuestros clientes y para la próxima vez puede solicitar en recepción una habitación exterior que estaremos encantados de cumplir su petición. Esperamos de nuevo su visita la próxima vez que viaje a Madrid. Un cordial saludo. Carlos López García. Director.

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From: roberto gaeta (Italy)
Submitted on 12-Dec-2011 (Italian)
Customer Rating: 3/5
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From: "Hotel Guest, details on file." (N/A)
Submitted on 11-Dec-2011 (Spanish)
Customer Rating: 4/5
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From: JESUS ALBERTO VEIGA BARREIRO (Spain)
Submitted on 10-Dec-2011 (Spanish)
Customer Rating: 5/5
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comments Excelente relación calidad precio. Reservando con antelación el precio de la habitación con desayuno incluído me ha parecido increíble. El desayuno excelente: correcta variedad y magnífica calidad de los productos. Muy buena también la calidad del wifi en la habitación. Limpieza 10. Sólo un pequeño pero. Al llegar me dieron una habitación que ya estaba ocupada. El problema se solucionó con diligencia por parte del personal de recepción.
Hotel Response:

Estimado Cliente. Muchas gracias por sus comentarios acerca de la ubicación, la limpieza y el desayuno. Es importante para nosotros conocer la opinión de nuestros clientes y por supuesto agradecemos sus recomendaciones. Esperamos de nuevo su visita la próxima vez que viaje a Madrid. Un cordial saludo. Carlos López García. Director.

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From: Carlos Ortins Neto (Spain)
Submitted on 10-Dec-2011 (Spanish)
Customer Rating: 5/5
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comments El hotel está muy bien situado. El servicio es excelente y el desayuno y los amenities de la habitación son muy buenos.
Hotel Response:

Estimado cliente. En primer lugar darle las gracias por sus comentarios y la detallada descripción del hotel y sus servicios. Gracias también en nombre de la propiedad y del personal a quien he hecho llegar su opinión. Nos alegra saber que tuvo una agradable estancia entre nosotros y que le encantó la atmósfera, la ubicación y el cuidado de los detalles del hotel, pues cada día lo realizamos con el máximo esmero. Esperamos de nuevo su visita en su próximo viaje a Madrid. Atentamente. Carlos López García. Director

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From: "Hotel Guest, details on file." (Spain)
Submitted on 9-Dec-2011 (Spanish)
Customer Rating: 5/5
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comments Estuve cuatro días en el hotel y quedé asombrada de la eficacia de todo el personal, desde limpieza hasta la recepción. La habitación era increíble, silenciosa, cálida y la limpieza, impresionante. Le daría un 10, tanto al hotel como a su personal. Y sin duda lo recomendaría a cualquiera, dada su relación calidad-precio y todo lo citado anteriormente.
Hotel Response:

Estimados clientes. Le agradecemos mucho la descripción de su experiencia en el hotel. Sus comentarios acerca de nuestra ubicación, limpieza y trato al cliente son el mejor incentivo tanto para la dirección como para el personal del hotel ya que nuestro objetivo es hacer que la estancia de los clientes sea una experiencia inolvidable. Esperamos poder darle de nuevo la bienvenida en su próxima visita a Madrid. Atentamente. Carlos López García. Director.

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From: JORGE HUMBERTO MEDINA ALCANTARA (Mexico)
Submitted on 9-Dec-2011 (Spanish)
Customer Rating: 5/5
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comments Trato excelente, atención de primera categoría, ubicación maravillosa, estancia placentera. Todo ha sido genial, el personal muy atento desde la entrada a la salida, cuando regrese a Madrid no dudare en hospedarme de nuevo con ustedes. Felicidades!!!
Hotel Response:

Estimado cliente. En primer lugar darle las gracias por sus comentarios y la detallada descripción del hotel y sus servicios. Gracias también en nombre de la propiedad y del personal a quien he hecho llegar su opinión. Nos alegra saber que tuvo una agradable estancia entre nosotros y que le encantó la atmósfera, la ubicación y el cuidado de los detalles del hotel, pues cada día lo realizamos con el máximo esmero. Esperamos de nuevo su visita en su próximo viaje a Madrid. Un cordial saludo. Carlos López García. Director.

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From: "Hotel Guest, details on file." (Spain)
Submitted on 9-Dec-2011 (Spanish)
Customer Rating: 4/5
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comments Me ha parecido una oferta muy buena, lo único se debe completar con parking, saludos
Hotel Response:

Estimado Cliente, Le agradecemos mucho sus comentarios y por supuesto estaremos encantados de volver a darle la bienvenida en su próxima visita a Madrid. Muchas gracias nuevamente y reciba un cordial saludo. Carlos López García. Director.

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From: "Hotel Guest, details on file." (Spain)
Submitted on 8-Dec-2011 (Spanish)
Customer Rating: 5/5
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comments Había estado en este hotel hace cinco años. He notado una gran diferencia desde entonces, ha mejorado muchísimo. La habitación era muy confortable y el personal muy amable. Creo que tiene una muy buena relación calidad precio.
Hotel Response:

Estimado Cliente. Le agradecemos sus comentarios. Es importante para nosotros conocer la opinión de nuestros clientes, en especial, cuando nos informan que el hotel cumplió o superó las expectativas o aspiraciones del cliente. Esperamos de nuevo su visita la próxima vez que viaje a Madrid. Muchas gracias por elegirnos. Atentamente. Carlos López García. Director

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From: Cristóbal Orozco (Spain)
Submitted on 8-Dec-2011 (Spanish)
Customer Rating: 4/5
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comments Todo fue estupendo. El trato del personal, exquisito y profesional.
Hotel Response:

Estimado Cliente. Muchas gracias por sus comentarios acerca de nuestro personal, que fue amable y atento durante su estancia. Es importante para nosotros conocer la opinión de nuestros clientes. Esperamos de nuevo su visita la próxima vez que viaje a Madrid. Un cordial saludo. Carlos López García. Director

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From: Alfio Pinalli (Italy)
Submitted on 8-Dec-2011 (Italian)
Customer Rating: 5/5
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comments Ottima posizione, camera molto spaziosa, pulita. Perfect place to stay!!!
Hotel Response:

Gentile Cliente, Sempre un piacere vedere che hai avuto un piacevole soggiorno sia il nostro servizio e per le strutture ei posizione. La ringrazio molto i tuoi commenti. Cogliere l'occasione per inviare un cordiale saluto. Carlos López García. Direttore.

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From: "Hotel Guest, details on file." (Puerto Rico)
Submitted on 8-Dec-2011 (Spanish)
Customer Rating: 4/5
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comments Excelente ubicación, atención y servicio. Pero, cuarto estaba demasiado caliente y no había control de calefacción adecuado. Por lo demás la estadía fue extraordinaria. Carmen de Puerto Rico
Hotel Response:

Estimado Cliente, Le agradecemos mucho sus comentarios y por supuesto tomamos nota de sus recomendaciones para mejorar y conseguir que nuestros clientes tengan una estancia agradable y un servicio excelente. Le esperamos en su próxima visita a Madrid. Muchas gracias nuevamente y reciba un cordial saludo. Carlos López García. Director

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From: "Hotel Guest, details on file." (Spain)
Submitted on 7-Dec-2011 (Spanish)
Customer Rating: 5/5
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comments Ha sido esttupendo. No es la primerra vez que vamos,y espero que no sea la última. Muy bién la habitación y extraordinario el desayuno.
Hotel Response:

Estimado Cliente. Muchas gracias por sus comentarios acerca de la ubicación, la limpieza, el desayuno y principalmente sobre nuestro personal, que fue amable y atento durante su estancia. Es importante para nosotros conocer la opinión de nuestros clientes y por supuesto agradecemos sus recomendaciones. Esperamos de nuevo su visita la próxima vez que viaje a Madrid. Muchas gracias de nuevo por su tiempo. Atentamente. Carlos López García. Director.

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From: Cándido Santamaria Lopez (Spain)
Submitted on 7-Dec-2011 (Spanish)
Customer Rating: 4/5
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From: "Hotel Guest, details on file." (Germany)
Submitted on 7-Dec-2011 (German)
Customer Rating: 4/5
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comments das hotel hat mir sehr gefallen. nur air berlin fliegt nicht mehr vom terminal 2 madrid sondern terminal 4
Hotel Response:

Sehr geehrter Kunde, Wir freuen uns über Ihre Kommentare und natürlich haben wir freut sich, ihn wieder willkommen, wenn er zu wiederholen entscheidet. Vielen Dank nochmals und viele Grüße. Carlos López García. Direktor.

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From: connie louie (United States)
Submitted on 6-Dec-2011 (English)
Customer Rating: 5/5
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comments The management here is wonderful. We were allowed to check in early and despite a reservation mixup, were given a room. The room was clean and quiet with a sparkling bathroom. The beds were very comfortable and large for two twins. I was very impressed with the location of this hotel as well as the interior decorating. On the way here from the airport several people were dropped off ahead of us at five-star hotels. I am happy to say that Hotel Regina looked far better than those five-star hotels! I look forward to returning. I've also left a TripAdvisor review and it's much appreciated that the management responded to that. Great job Hotel Regina!
Hotel Response:

Dear client, Thank you very much for your comments about the location, cleanliness and mainly about the attentions and kindness of our staff during your stay. It,s very important for us to know our client´s opinion, and of course we thank very much your feedback. Hopefully you´ll visit us again. Cordially yours. Carlos López García. Manager.

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From: jorge lorenzo jimenez (Spain)
Submitted on 6-Dec-2011 (Spanish)
Customer Rating: 4/5
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comments Personal muy amable, muy céntrico (se puede ir caminando a lo mas turístico de Madrid) estación de metro en la misma puerta del hotel. Perfecto para un fín de semana.
Hotel Response:

Estimados clientes. Le agradecemos mucho la descripción de su experiencia en el hotel. Sus comentarios acerca de nuestra ubicación, limpieza y trato al cliente son el mejor incentivo tanto para la dirección como para el personal del hotel ya que nuestro objetivo es hacer que la estancia de los clientes sea una experiencia inolvidable. Esperamos poder darle de nuevo la bienvenida en su próxima visita a Madrid. Atentamente. Carlos López García. Director.

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From: MARIA PURIFICACIÓN MANSO VALLS (Spain)
Submitted on 5-Dec-2011 (Spanish)
Customer Rating: 4/5
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comments Mi estancia en el hotel ha sido perfecta en todos los sentidos, la ubicación es excelente para ir andando a todas partes, desde mi hab. habia unas vistas maravillosas a plena calle Alcala. La cafeteria del hotel ofrece una variada carta y pinchos fantasticos. El personal de recepción y la cafeteria amabilisimos, en todo momento nos atendierón muy bién. Sin duda cuando vuelva a Madrid repetire el hotel Regina.
Hotel Response:

Estimados clientes. Le agradecemos mucho la descripción de su experiencia en el hotel. Sus comentarios acerca de nuestra ubicación, limpieza y trato al cliente son el mejor incentivo tanto para la dirección como para el personal del hotel ya que nuestro objetivo es hacer que la estancia de los clientes sea una experiencia inolvidable. Esperamos poder darle de nuevo la bienvenida en su próxima vista a Madrid. Muchas gracias por elegirnos. Atentamente. Carlos López García. Director.

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From: "Hotel Guest, details on file." (Spain)
Submitted on 5-Dec-2011 (Spanish)
Customer Rating: 3/5
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comments La estancia fue confortable fenomenal el desayuno
Hotel Response:

Estimado cliente, Siempre es un placer comprobar que ha tenido una agradable estancia tanto por nuestras instalaciones como por el desayunp. Le agradecemos muchísimo sus comentarios. Aprovechamos para enviarle un cordial saludo. Carlos López García. Manager.

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From: "Hotel Guest, details on file." (United Kingdom)
Submitted on 5-Dec-2011 (English)
Customer Rating: 5/5
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comments The hotel was excellent in every way. perfect location for all major attractions. The hotel was clean, food wondrful and staff friendly and professional.
Hotel Response:

Dear clients, We thank you very much for the description of your experience in our hotel. Your feedback about location,, cleanliness and treatment is the best incentive, not only for the management, but also for the hotel staff: our most important purpose is making of your stay an unforgettable experience. Let´s hope to welcome you again,kind regards. Carlos López García. Manager.

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From: Jermey Nickle (N/A)
Submitted on 4-Dec-2011 (English)
Customer Rating: 4/5
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comments Nice place. Great location. 4 star
Hotel Response:

Dear client, Your opinion is very important for the hotel, and we, re delighted to know that your stay with us was satisfactory and memorable. We hope you´ll visit us again. Thank you for your time. Sincerely. Carlos López García. Manager.

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From: "Hotel Guest, details on file." (United States)
Submitted on 3-Dec-2011 (English)
Customer Rating: 5/5
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comments Very clean and fresh...we had rooms in both older and newer areas of the hotel...staff was very pleasant and helpful...food was great...could not have asked for a better stay.
Hotel Response:

Dear client, it,s always nice to know that you have had a pleasant stay with us, due to the service as well as the amenities and location of the hotel. we thank you very much for your feedback. cordially yours. Carlos López García. Manager.

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From: Elodie GAUTIER (France)
Submitted on 1-Dec-2011 (French)
Customer Rating: 3/5
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comments Chambres très agréable et moderne par contre, il manque réellement la climatisation car il faisait très très chaud dans la chambre et impossible d'ouvrir les fenêtres car la chambre donnait sur l'arrière cour avec des ventilateurs et des odeurs de cuisine. De plus, nous avions choisi une chambre supérieure et nos amis (Mr D'Auberville) avaient une chambre standard et nous n'avons vu aucune différence entre les 2 chambres si ce n'est le petit bureau en plus dans notre chambre qu'ils n'avaient pas. Ils avaient même une douche qui faisait 2 fois la notre !
Hotel Response:

Cher client. Merci beaucoup pour votre commentaire. Nous travaillons à améliorer et à nous assurer que nos clients disposent d'un service agréable et excellente. Nous sommes toujours disponibles de sorte que si l'un de nos clients ne sont pas satisfaits que votre chambre se fera un plaisir de montrer aux autres d'avoir un séjour réussi. Nous espérons vous voir bientôt dans son retour à Madrid. Merci beaucoup encore pour votre temps. Sincèrement. Carlos López García. Directeur.

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From: "Hotel Guest, details on file." (France)
Submitted on 1-Dec-2011 (Spanish)
Customer Rating: 4/5
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comments Confort et calme parfaits: la fenêtre de ma chambre donnait sur une petite cour.Deux détails à améliorer: il manquait une lampe sur le bureau, le bruit de l'aérateur de la salle de bain était trop fort
Hotel Response:

Cher client. Merci pour vos commentaires Michas. Heureux d'apprendre que votre séjour à l'hôtel était agréable. Nous travaillons à améliorer et à nous assurer que nos clients ont un séjour agréable et un excellent service et bien sûr prendre note de ses recommandations. Nous espérons vous voir bientôt dans votre prochaine visite à Madrid. Sincèrement. Carlos López García. Directeur.

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From: "Hotel Guest, details on file." (United Kingdom)
Submitted on 30-Nov-2011 (English)
Customer Rating: 4/5
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comments The hotel was perfectly located, the staff were helpful and attentive and our spacious, well appointed room was spotlessly clean, however my wife was slightly perturbed by the lack of door between bedroom and bathroom.
Hotel Response:

Dear client, Thank you very much for your comments about the location, cleanliness, breakfast and mainly about the attentions and kindness of our staff during your stay. It,s very important for us to know our client´s opinion, and of course we thank very much your recomendations. Hopefully you´ll visit us again. Cordially yours. Carlos López García. Manager.

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From: Daniel Mayor (Spain)
Submitted on 30-Nov-2011 (English)
Customer Rating: 5/5
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comments Great price, cool location and awesome staying.
Hotel Response:

Dear client, Your opinion is very important for the hotel, and we, re delighted to know that your stay with us was satisfactory and memorable. According with your advisable comments we hope you´ll visit us again. Thank you for your time , cordially yours. Carlos López García. Manager.

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From: "Hotel Guest, details on file." (Austria)
Submitted on 30-Nov-2011 (German)
Customer Rating: 5/5
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comments Eines vorweg: super Lage. Wir hatten Zimmer 343, das nicht gerade groß, dafür Richtung Innenhof und daher sehr ruhig ist. Das Doppelbett ist definitiv zu klein. Bad sehr modern und sauber. Zimmerservice auch sehr sauber. Frühstücksbuffet war excellent. Personal sehr nett.
Hotel Response:

Sehr geehrter Kunde. Vielen Dank für Ihre Kommentare über die Lage, Reinigung, Frühstück und vor allem auf unsere Mitarbeiter, war freundlich und hilfsbereit während Ihres Aufenthalts. Es ist wichtig für uns von unseren Kunden zu hören und zu Natürlich begrüßen wir Ihren Empfehlungen. Wir hoffen, dass Ihr wieder zu besuchen Sie das nächste Mal nach Madrid. Ein warmer Gruß. Carlos López García. Direktor.

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From: SANTIAGO TORRES (Spain)
Submitted on 30-Nov-2011 (Spanish)
Customer Rating: 5/5
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comments muy bien la habitacion, la oferta y volveria sin ninguna duda.
Hotel Response:

Estimado cliente. Su opinión es muy importante para el hotel. Muchas gracias por su alta valoración, ya que para nosotros significa que su estancia en el hotel fue satisfactoria y agradable. Esperamos que nos elija de nuevo la próxima vez que visite Madrid. De nuevo gracias por su tiempo. Un cordial saludo. Carlos López García. Director.

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From: Elena Zheruzalmi (Russian Federation)
Submitted on 29-Nov-2011 (English)
Customer Rating: 4/5
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comments too noisy in the nights (because of the neighbors)-hard to fall asleep and too noisy in the mornings (because of the cleaning stuff) So I can't say I got enough sleep every night at your hotel. The rest - location, stuff - is perfect. Will come again and hope I'l get a room with less noisy neighbors). Thank you.
Hotel Response:

Dear Customer, We greatly appreciate your comments, sorry quye has had noises in the room, take note of your recommendations and of course we are delighted to welcome you on your next visit to Madrid. Thank you very much again and best regards. Carlos López García. Manager.

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From: ELENA CERCOS SANCHEZ (Spain)
Submitted on 28-Nov-2011 (Spanish)
Customer Rating: 4/5
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comments Las nuevas habitaciones són muy correctas. La atención ha sido muy buena (incidencia inicial con la hora de entrada al hotel por no tener habitaciones preparadas (09:00h) solucionada por parte del staff en un muy corto periodo de tiempo
Hotel Response:

Estimado cliente, Siempre es un placer comprobar que ha tenido una agradable estancia tanto por nuestro servicio como por las instalaciones y ubicación. Le agradecemos muchísimo sus comentarios. Aprovechamos para enviarle un cordial saludo. Carlos López García. Director.

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From: "Hotel Guest, details on file." (United Kingdom)
Submitted on 28-Nov-2011 (English)
Customer Rating: 5/5
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comments Fantastic central location, helpful welcoming staff and the room I had (604 on the top floor with balcony) was spacious, very clean and comfortable. No English Channel on the TV was just a minor quibble! Would not hesitate to stay again.
Hotel Response:

Dear client, Your opinion is very important for the hotel, and we, re delighted to know that your stay with us was satisfactory and memorable. According with your advisable comments we hope you´ll visit us again. Thank you for your time , cordially yours. Carlos López García. Manager.

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From: "Hotel Guest, details on file." (Spain)
Submitted on 28-Nov-2011 (Spanish)
Customer Rating: 4/5
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comments Uno de los mejores hoteles de la zona en madrid
Hotel Response:

Estimado Cliente. Le agradecemos sus comentarios. Es importante para nosotros conocer la opinión de nuestros clientes, en especial, cuando nos informan que el hotel cumplió o superó las expectativas o aspiraciones del cliente. Esperamos de nuevo su visita la próxima vez que viaje a Madrid. Muchas gracias por su tiempo. Atentamente. Carlos López García. Director.

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From: francisco cañadillas varo (Spain)
Submitted on 28-Nov-2011 (Spanish)
Customer Rating: 4/5
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comments personal de recepcion muy amable y proactivo con el cliente
Hotel Response:

Estimado Cliente. Muchas gracias por sus comentarios acerca de nuestro personal, que fue amable y atento durante su estancia. Es importante para nosotros conocer la opinión de nuestros clientes y sus palabras nos ayudan mucho. Esperamos de nuevo su visita la próxima vez que viaje a Madrid. Atentamente. Carlos López García. Director.

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From: "Hotel Guest, details on file." (United Kingdom)
Submitted on 27-Nov-2011 (English)
Customer Rating: 5/5
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comments We enjoyed our stay very much. The hotel is extremely well-run. The buffet breakfast was a particular delight and the staff very helpful. We could not fault the Regina at all and will recommend it to our friends.
Hotel Response:

Dear client, Thank you very much for your comments about the location, breakfast and mainly about the attentions and kindness of our staff during your stay. It,s very important for us to know our client´s opinion, and of course we thank very much your feedback. Hopefully you´ll visit us again. Cordially yours. Carlos López García. Manager.

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From: "Hotel Guest, details on file." (United Kingdom)
Submitted on 27-Nov-2011 (English)
Customer Rating: 4/5
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comments I would have liked there to have been a kettle in the room so we could make tea/coffee.
Hotel Response:

Dear client, We thank you very much for your feedback and of course if you wish to visit us again we´ll be delighted to welcome you. We take note of your recommendations and we very much appreciate your opinion Thank you and kind regards. Carlos López García. Manager.

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From: "Hotel Guest, details on file." (Algeria)
Submitted on 27-Nov-2011 (French)
Customer Rating: 5/5
.
comments Chambre très confortable, Staff à la hauteur ,situation centrale à côté de Puerta del sol, Propreté impeccable et petit déjeuner royal. Rien à dire , fortement recommandable: A ne pas hésiter. à y séjourner.
Hotel Response:

Cher client. Merci beaucoup pour vos commentaires sur l'emplacement, le petit déjeuner et avant tout sur ​​notre personnel qui était aimable et serviable pendant votre séjour. Il est important pour nous d'entendre de nos clients et Bien entendu nous nous réjouissons de vos recommandations. Nous espérons que votre visite à nouveau la prochaine fois que vous voyagez à destination de Madrid. Une salutation cordiale. Carlos López García. Directeur.

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From: Jorge Alonso Vila (Spain)
Submitted on 27-Nov-2011 (Spanish)
Customer Rating: 4/5
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comments Fue de nuestro agrado. La habitación recientemente remodelada nos gustó. Sólo hice reserva de alojamient, por que no puedo opinar del comedor y la cafetería. Su situación es inmejorable. Repetiré si mantienen la misma política de precios y ofertas. Saludos
Hotel Response:

Estimado cliente. Le agradecemos mucho la descripción de su experiencia en el Hotel Regina. Sus comentarios acerca de nuestra ubicación y servicio son el mejor premio e incentivo para continuar haciendo que la estancia nuestros huéspedes sea una experiencia inolvidable. Esperamos poder darle pronto la bienvenida nuevamente en Hotel Regina Muchísimas gracias por su tiempo. Atentamente. Carlos López García. Director.

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From: "Hotel Guest, details on file." (Spain)
Submitted on 27-Nov-2011 (Spanish)
Customer Rating: 4/5
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comments Localización genial. habitación estupenda. estancia muy agradable. Personal amabilísimo. Espero repetir.
Hotel Response:

Estimados clientes. Le agradecemos mucho la descripción de su experiencia en el hotel. Sus comentarios acerca de nuestra ubicación, limpieza y trato al cliente son el mejor incentivo tanto para la dirección como para el personal del hotel ya que nuestro objetivo es hacer que la estancia de los clientes sea una experiencia inolvidable. Esperamos poder darle de nuevo la bienvenida en su próxima visita a Madrid. Atentamente. Carlos López García. Director.

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From: "Hotel Guest, details on file." (Italy)
Submitted on 27-Nov-2011 (English)
Customer Rating: 4/5
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comments i walked out out of the metro stop at sevilla to find the hotel directly in front with a starbucks 2 doors down. nothing could have been more perfect. apart from this ideal location, the hotel staff was courteous, helpful, friendly; the restaurant served delicious meals at all hours of the day; the breakfast buffet was appetizing and abundant; the rooms were very clean, tidy and fragrant; the cleaning staff also was extremely efficient and kind. price/quality ratio can't be beat. i would definitely stay again. great place all around.
Hotel Response:

Dear client, Thank you very much for your comments about the location, cleanliness, breakfast and mainly about the attentions and kindness of our staff during your stay. It,s very important for us to know our client´s opinion, and of course we thank very much your feedback. Hopefully you´ll visit us again. Cordially yours. Carlos López García. Manager.

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From: Jose Manuel Ochoa Martinez (Spain)
Submitted on 27-Nov-2011 (Spanish)
Customer Rating: 4/5
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From: Maurice COURCOUX (France)
Submitted on 27-Nov-2011 (French)
Customer Rating: 5/5
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comments Hôtel très bien situé, chambre confortable, personnel aimable. Large choix petit déjeuner Bon rapport qualité/prix
Hotel Response:

Cher client. Merci beaucoup pour vos commentaires sur l'emplacement, le petit déjeuner et avant tout sur ​​notre personnel qui était aimable et serviable pendant votre séjour. Il est important pour nous d'entendre de nos clients et Bien entendu nous nous réjouissons de vos recommandations. Nous espérons que votre visite à nouveau la prochaine fois que vous voyagez à destination de Madrid. Une salutation cordiale. Carlos López García. Directeur.

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From: Rickie Lette (Australia)
Submitted on 26-Nov-2011 (English)
Customer Rating: 4/5
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comments A really well positioned hotel when staying in Madrid. Excellent value for money. Friendly and helpful staff, but their English was limited, although not as much as our Spanish. Would definitely stay there again.
Hotel Response:

Dear client, it,s always nice to know that you have had a pleasant stay with us, due to the service as well as the amenities and location of the hotel. we thank you very much for your feedback. cordially yours. Carlos López García. Manager.

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From: FERNANDO GARCIA BILBAO (Spain)
Submitted on 26-Nov-2011 (Spanish)
Customer Rating: 5/5
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comments Habitación sensacional....moderna, con estilo, práctica,.....no faltó de nada.....y fabuloso desayuno........Y si quieres comer, lugar de referencia.....
Hotel Response:

Estimado Cliente. Le agradecemos sus comentarios. Es importante para nosotros conocer la opinión de nuestros clientes, en especial, cuando nos informan que el hotel cumplió o superó las expectativas o aspiraciones del cliente. Esperamos de nuevo su visita la próxima vez que viaje a Madrid. Muchas gracias por elegirnos. Atentamente. Carlos López García. Director.

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From: rocco pittore (Italy)
Submitted on 25-Nov-2011 (Italian)
Customer Rating: 5/5
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From: "Hotel Guest, details on file." (Spain)
Submitted on 25-Nov-2011 (Spanish)
Customer Rating: 3/5
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comments ME DIERON UNA HABITACION PEQUÑA Y CON VISTAS A UN PATIO INTERIOR, EN UNA PARTE QUE PARECIA MAS VIEJA QUE EL RESTO DEL HOTEL. EL TRATO CORRECTO, LA LIMPIEZA BUENA, LA DECORACIÓN BIEN.
Hotel Response:

Estimado cliente. Gracias por sus comentarios. Me alegra saber que le agradó la situación del hotel y el trato recibido. Con respecto al tamaño de la habitación, le informo que disponemos de diferentes tipos de habitación a distintos precios, a elección del cliente. Esperamos de nuevo de su vista en su próxima estancia en Madrid y poderle ofrecer una habitación que sea de su agrado. Muchas gracias de nuevo por su tiempo. Atentamente. Carlos López García. Director.

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From: "Hotel Guest, details on file." (Spain)
Submitted on 24-Nov-2011 (Spanish)
Customer Rating: 4/5
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comments Hotel muy bien situado. La atención es muy buena. La única pega que le pondría es que algunas habitaciones necesitarían una renovación.
Hotel Response:

Le agradecemos mucho la descripción de su experiencia en el hotel. Sus comentarios acerca de nuestra ubicación, limpieza y trato al cliente son el mejor incentivo tanto para la dirección como para el personal del hotel. Estamos trabajando para mejorarar nuestras instalaciones ya que nuestro objetivo es hacer que la estancia de los clientes sea una experiencia inolvidable. Esperamos poder darle de nuevo la bienvenida en su próxima visita a Madrid. Atentamente. Carlos López García. Director

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From: "Hotel Guest, details on file." (France)
Submitted on 24-Nov-2011 (French)
Customer Rating: 4/5
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comments Hotel tres bien : propre, récemment rénové, rapport qualité prix excellent pour une capitale. Un inconvénient, le petit déjeuner ne peut pas être pris de bonne heure.
Hotel Response:

Cher client. Nous apprécions grandement vos commentaires et heureux que nous avons eu un séjour agréable à l'hôtel. S'il vous plaît noter que nous avons deux options pour le petit déjeuner, buffet chaud 07 heures 30-11:00 et une cafétéria à la carte. Nous espérons vous revoir bientôt dans votre prochaine visite à Madrid. Sincèrement. Carlos López García. Directeur.

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From: "Hotel Guest, details on file." (Spain)
Submitted on 24-Nov-2011 (Spanish)
Customer Rating: 4/5
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comments Demasiada calor en la habitación
Hotel Response:

Estimado cliente, Siempre es un placer comprobar que ha tenido una agradable estancia tanto por nuestro servicio como por la ubicación. Le agradecemos muchísimo sus comentarios y lamento que haya tenido calor en la habitación, tomamos nota para corregirlo. Aprovechamos para enviarle un cordial saludo. Carlos López García. Director.

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From: Janos Bock (Hungary)
Submitted on 23-Nov-2011 (English)
Customer Rating: 4/5
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comments The hotel in the middle of the center, excellent location, big and nicly furnitured room, wide selection of food at breakfast, nice and friendly staff. Why I did not 5 score? It is simple, At the booking it was offered a welcome shampagne and fruit and water daily. We never received anyting of that. Still I suggest to everybody.
Hotel Response:

Dear client, it,s always nice to know that you have had a pleasant stay with us, due to the service as well as the amenities and location of the hotel. I am very sorry you have not been provided fruit and champagne. We thank you very much for your feedback. cordially yours. Carlos López García. Manager.

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From: David Cowie (United Kingdom)
Submitted on 22-Nov-2011 (English)
Customer Rating: 5/5
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comments Having booked my stay at the Hotel directly through the Hotel website, I was lucky enough to still be offred the Autumn deal, and was allocated a beautiful room on the 1st floor facing outwards to a small (and occassionally noisy) street at the back of the hotel. The Hotel staff were extremely polite and informative regarding both the hotel and the city, and the breakfast provided as part of the deal was a fantastic start to the day. The location of the Hotel was perfect for our 4 day break with many major sights within walking distance and a Metro station right on the door step. In all, our stay in Hotel Regina could not be faulted and I would have no hesitation in recommending the Hotel to others, and would certainly stay there again.
Hotel Response:

Dear clients, We thank you very much for the description of your experience in our hotel. Your feedback about location,, cleanliness and treatment is the best incentive, not only for the management, but also for the hotel staff: our most important purpose is making of your stay an unforgettable experience. Let´s hope to welcome you again,kind regards. Carlos López García. Manager.

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From: DANIEL CHAVES (Brazil)
Submitted on 22-Nov-2011 (English)
Customer Rating: 5/5
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From: "Hotel Guest, details on file." (Italy)
Submitted on 22-Nov-2011 (Spanish)
Customer Rating: 5/5
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comments Eccellente il rapporto qualità/prezzo. Estrema cortesia del personale, servizio e pulizia impeccabile, posizione ottima dell'albergo, colazione a buffet ricca e variegata: da raccomandare assolutamente!
Hotel Response:

Gentile cliente. Vi ringrazio molto per i tuoi commenti circa la posizione, pulizia, colazione e soprattutto sul nostro personale che è stato cordiale e disponibile durante il vostro soggiorno. E 'importante per noi sentire dai nostri clienti e Naturalmente accogliamo le vostre raccomandazioni. Ci auguriamo che la vostra visita di nuovo la prossima volta che viaggio a Madrid. Cordiali saluti. Carlos López García. Direttore.

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From: "Hotel Guest, details on file." (Japan)
Submitted on 22-Nov-2011 (Spanish)
Customer Rating: 4/5
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comments Estuve dos noches y tres dias. Encontre muy profesional el trabajo del Sr. Carlos en la recepcion. El maletero y el servicio de habitacion muy bien. Me gusto el empaquete del otono. Fui invitada de Japon a Espana por el ministerio de turismo de Espana. Me recomendo un japones su hotel y yo pienso recomedar a los demas. Lamentablemente la cena del comedor no valio el costo. Desayuno estaba magnifico.
Hotel Response:

Estimado cliente, Siempre es un placer comprobar que ha tenido una agradable estancia tanto por nuestro servicio como por las instalaciones y ubicación. Le agradecemos muchísimo sus comentarios y por su puesto tomamos nota de sus recomendaciones. Aprovechamos para enviarle un cordial saludo. Carlos López García. director.

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From: "Hotel Guest, details on file." (Italy)
Submitted on 21-Nov-2011 (Italian)
Customer Rating: 5/5
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comments Ottima la posizione, la camera e la cortesia della reception! Qualora dovessi tornare a Madrid, farei la stessa scelta.
Hotel Response:

Gentile cliente. Vi ringrazio molto per i tuoi commenti per la stanza di tutto il nostro personale che è stato cordiale e disponibile durante il vostro soggiorno. E 'importante per noi sentire dai nostri clienti e Naturalmente accogliamo le vostre raccomandazioni. Ci auguriamo che la vostra visita di nuovo la prossima volta che viaggio a Madrid. Un caro saluto. Carlos López García. Direttore.

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From: "Hotel Guest, details on file." (Switzerland)
Submitted on 21-Nov-2011 (English)
Customer Rating: 4/5
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From: "Hotel Guest, details on file." (United Kingdom)
Submitted on 20-Nov-2011 (English)
Customer Rating: 5/5
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comments Nice room, very good breakfast. Helpful and friendly staff and very good location for sightseeing.
Hotel Response:

Dear clients, We thank you very much for the description of your experience in our hotel. Your feedback about location, breakfast, cleanliness and treatment is the best incentive, not only for the management, but also for the hotel staff: our most important purpose is making of your stay an unforgettable experience. Let´s hope to welcome you again,kind regards. Carlos López García Manager.

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From: "Hotel Guest, details on file." (South Africa)
Submitted on 20-Nov-2011 (English)
Customer Rating: 5/5
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comments Thanks for a great stay in Hotel Regina ... our best hotel on our visit to Spain
Hotel Response:

Thank you for your comments. It,s very important for us to know the opinion of our clients, mainly when the experience has been so positive, enabling us to improve our operation. We hope to see you again, kind regards. Carlos López García. Manager.

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From: "Hotel Guest, details on file." (Spain)
Submitted on 20-Nov-2011 (Spanish)
Customer Rating: 4/5
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comments He quedado satifesfo con la estancia en su hotel. Es una de las mejores situaciones para poder visitar madrid. La atención prestada por el personal de recepción ha sido excelente.
Hotel Response:

Estimado Cliente. Muchas gracias por sus comentarios acerca de la ubicación y principalmente sobre nuestro personal, que fue amable y atento durante su estancia. Es importante para nosotros conocer la opinión de nuestros clientes. Esperamos de nuevo su visita la próxima vez que viaje a Madrid. Muchas gracias de nuevo por elegirnos. Un cordial saludo. Carlos López García. Director.

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From: "Hotel Guest, details on file." (France)
Submitted on 19-Nov-2011 (English)
Customer Rating: 4/5
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comments Great location, great service Lot of choice at breakfast buffet But not much noise isolation in the rooms
Hotel Response:

Dear client, it,s always nice to know that you have had a pleasant stay with us, due to the service and location of the hotel. We are working to improve our facilities and ensure that our customers have a pleasant and excellent service. We thank you very much for your feedback. cordially yours. Carlos López García. Manager.

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From: "Hotel Guest, details on file." (Spain)
Submitted on 16-Nov-2011 (Spanish)
Customer Rating: 5/5
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comments Excelente trato, excelente ubicación y habitación amplia, nueva y confortable. Hotel muy recomendable, muy buena relacción precio calidad. Volveremos.
Hotel Response:

Estimado cliente. En primer lugar darle las gracias por sus comentarios y la detallada descripción del hotel y sus servicios. Gracias también en nombre de la propiedad y del personal a quien he hecho llegar su opinión. Nos alegra saber que tuvo una agradable estancia entre nosotros y que le encantó la atmósfera, la ubicación y el cuidado de los detalles del hotel, pues cada día lo realizamos con el máximo esmero. Esperamos de nuevo su visita en su próximo viaje a Madrid. Un cordial saludo. Carlos López García. Director.

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From: Paul Kelly (United Kingdom)
Submitted on 16-Nov-2011 (English)
Customer Rating: 4/5
.
comments The Hotel, exceeded our expectations, it was centrally located just off Gran Via and just up the street from the Sol square. Sevilla metro station outside main entrance with great journey time from airport (only 2.50 euros much cheaper than taxi). The quad room we booked was extremley clean with plenty of storage space, plasma tv, safe, mini bar, and the usual toiletries provided in the bathroom. The towels were changed daily. The beds were a little hard but didnt effect my sleep, but it did one of my friends, who found the bed too uncomfortable. The staff were very friendly and the hotel had a bar and restaurant located in the main reception. Another nice touch was the provision of complimentry tea and coffee in the evening in the main reception, which was much appreciated after a night out in Madrid. If i visit Madrid again I will certainly use this hotel again.
Hotel Response:

Dear client, it,s always nice to know that you have had a pleasant stay with us, due to the service as well as the amenities and location of the hotel. we thank you very much for your feedback. cordially yours, Carlos López García. Manager.

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From: "Hotel Guest, details on file." (Spain)
Submitted on 16-Nov-2011 (Spanish)
Customer Rating: 4/5
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comments Nuestra estancia de 3 noches ha sido estupendo. El ubicasion del hotel es inmejorable y habitacion estaba bastante comodo y limpio. Personal de hotel estaban muy atentos y amables. Desayuno buffet tambien quedamos satisfechos. Volveré a elegir este hotel cuando me vaya otra vez a Madrid. Gracias.
Hotel Response:

Estimados clientes. Le agradecemos mucho la descripción de su experiencia en el hotel. Sus comentarios acerca de nuestra ubicación, limpieza y trato al cliente son el mejor incentivo tanto para la dirección como para el personal del hotel ya que nuestro objetivo es hacer que la estancia de los clientes sea una experiencia inolvidable. Esperamos poder darle de nuevo la bienvenida en su próxima visita a Madrid. Atentamente. Carlos López García. Director.

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From: "Hotel Guest, details on file." (Singapore)
Submitted on 16-Nov-2011 (English)
Customer Rating: 3/5
.
comments The location of he hotel is great. We have a wonderful stay at the family room and the champagne given was certainly heightened up our mood upon check-in. I will definitely recommend Hotel Regina to my friend.
Hotel Response:

Dear client, Your opinion is very important for the hotel, and we, re delighted to know that your stay with us was satisfactory and memorable. According with your advisable comments we hope you´ll visit us again. Thank you for your time , cordially yours. Carlos López García. Manager.

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From: CAIO ROBERTO BALIEIRO E SILVA (Brazil)
Submitted on 16-Nov-2011 (Spanish)
Customer Rating: 5/5
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comments Pessoal muito cordial e dispostos a resolver qualquer solicitação. Excelente hotel.
Hotel Response:

Prezado Cliente, Sempre um prazer ver que você teve uma agradável ficar tanto o nosso serviço e para as instalações e localização. Muito obrigado seus comentários. Aproveite esta oportunidade para enviar uma saudação cordial Carlos López García. Diretor.

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From: Malcolm Seal (United Kingdom)
Submitted on 16-Nov-2011 (English)
Customer Rating: 4/5
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comments The hotel had an excellent central location in Madrid and was readily accessible. Our allotted room (308) was relatively modest in floor area but was otherwise very good. The buffet breakfast was excellent. One downside, perhaps the only downside, was that the 'welcome pack' never materialised despite us having brought this 'oversight' to the attention of the reception desk on day 2 of our 3 day stay.
Hotel Response:

Dear Customer. We appreciate the comments. We are glad that you had a pleasant stay. We are working to improve and ensure that our customers have a pleasant stay and excellent service and your words help us. We hope to see you again on your next visit to Madrid. Sincerely. Carlos López García. Manager.

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From: ELENA TRUBETSKAYA (Russian Federation)
Submitted on 16-Nov-2011 (Russian)
Customer Rating: 5/5
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comments У отеля очень удачное расположение, в окружении красивых зданий, близко ко всем достопримечательностям. Номер очень понравился, уютный, чистый. Завтраки не отличаются разнообразием, но все очень вкусно. Вообще отель по звездности может претендовать на твердую 4. Если еще когда нибудь будем в Мадриде, то обязательно выберем этот отель:-)
Hotel Response:

Уважаемый клиент. Спасибо вам большое за ваши комментарии о местоположении, уборка, завтрак. Очень важно для нас, чтобы услышать от наших клиентов и Конечно, мы приветствуем Ваши рекомендации. Мы надеемся, что Ваш визит в следующий раз вы путешествуете в Мадрид. Теплое приветствие. Carlos López García. Директора.

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From: "Hotel Guest, details on file." (United States)
Submitted on 16-Nov-2011 (English)
Customer Rating: 4/5
.
comments The hotel was very nice and met our expectations on most accounts. The staff was extremely helpful and always willing to assist with any questions or problems that arose during our stay. Every staff member that we encountered either spoke fluent English or knew enough to have basic communication with... which was great considering our limited knowledge of Spanish. The hotel was very clean and in a great location. We could walk everywhere! There's even a metro stop and tour bus stop less than a block from the hotel for people that prefer not to walk. Our only complaint is the very limited privacy provided by the frosted glass bathroom door within the rooms. I understand that they look cool and go with the modern style of the hotel but they need to be more functional. They have no latches or locks and provide virtually no sound blockage between the spaces. Despite my issue with the doors I would certainly recommend this hotel to a friend.
Hotel Response:

Dear client, Thank you for your comments. It,s very important for us to know the opinion of our clients, mainly when the experience has been so positive, enabling us to improve our operation. We hope to see you again, kind regards. Carlos López García. Manager.

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From: Ana María Quiroga (Argentina)
Submitted on 15-Nov-2011 (Spanish)
Customer Rating: 5/5
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comments Me resultó sumamente confortable y excelentemente ubicado. Muy bueno el desayuno, cómodas las habitaciones. No tengo ningún comentario negativo. La disposición del personal para darle comodidad a los huéspedes es muy buenas. Volvería a alojarme aquí.
Hotel Response:

Estimado Cliente. Muchas gracias por sus comentarios acerca de la ubicación, la limpieza, el desayuno y principalmente sobre nuestro personal, que fue amable y atento durante su estancia. Es importante para nosotros conocer la opinión de nuestros clientes y por supuesto agradecemos sus recomendaciones. Esperamos de nuevo su visita la próxima vez que viaje a Madrid. Un cordial saludo. Carlos López García. Director.

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From: "Hotel Guest, details on file." (France)
Submitted on 15-Nov-2011 (English)
Customer Rating: 5/5
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comments Stayed there over a long weekend and found this hotel to be the best, and ideally situated for all the activities in Madrid. Nicely decorated with very clean rooms. Would go there again, whenever next in Madrid.
Hotel Response:

it,s always nice to know that you have had a pleasant stay with us, due to the service as well as the amenities and location of the hotel. we thank you very much for your feedback. cordially yours. Carlos López García. Manager.

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From: MARIA ESPOSITO (Italy)
Submitted on 14-Nov-2011 (Italian)
Customer Rating: 4/5
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comments Questo Hotel mi ha davvero sorpreso ed entusiasma per la sua posizione, praticamente a 100mt dalla Puerta del Sol alla quale ci si arriva percorrendo una strada molto bella ed elgante(calle Alcalà). Alla fermata della metro "sivilla" ti ritrovi appena fuori l'entrata dell'hotel....davvero comoda!!! Nella hall dell'hotel potete trovare un ottimo bar dove mangiare tapas e bere anche un buon caffè! anche il ristorante sebrava offrire un ottimo menù...anche se un pò caro! Ho chiesto una camera con bella vista e mi hanno accontentata, affacciavo direttamente su calle Alcalà ricca di bei palazzi e dalla quale si poteva ammirare il continuo e affascinante via vai della gente di madrid! La camera era spaziosa e bene arredata, il letto era gradissimo come anche il bagno....con addirittura due lavandini! la pulizia è stata impeccabile....c'era sempre un ottimo odore che presenziava in tutto l'hotel! Se dovessi tornare a Madrid non esiterei a prenottare nuovamente all'hotel regina!
Hotel Response:

Gentile cliente. La tua opinione è molto importante per l'hotel. Vi ringrazio molto per la vostra alto valore, dal momento che per noi significa che il vostro soggiorno nella hotel è stato soddisfacente e piacevole. Ci auguriamo che scegliere di nuovo la prossima volta che si visita a Madrid. Grazie ancora per il vostro tempo. Un caro saluto. Carlos López García. Direttore.

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From: CLAUDIO SCARONI (Italy)
Submitted on 14-Nov-2011 (Italian)
Customer Rating: 4/5
.
comments AVENDO PRENOTATO LA STANZA ATTICO CON BALCONE (LA PIU' COSTOSA) PENSAVO CHE FOSSE UNA STANZA NUOVA, UNA DI QUELLE PUBBLICIZZATE SUL SITO. INVECE COSì NON ERA. PER IL RESTO TUTTO BENE. PULIZIA BUONA, COLAZIONE ADEGUATA, CORTESIA DEL PERSONALE, POSIZIONE PERFETTA!!
Hotel Response:

Gentile cliente. Vi ringrazio molto per i tuoi commenti. Siamo felici che il loro soggiorno e il servizio in hotel è stato piacevole. Si prega di notare che la camera abbiamo alloggiato (534) è superiore attico con terrazza, siamo sempre a disposizione dei nostri clienti e se volete possiamo offrire altre tipologie di camere. Speriamo di vedervi presto nel suo ritorno a Madrid. Vi ringrazio molto di nuovo per il vostro tempo. Cordiali saluti. Carlos López García. Direttore.

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From: Ang Chern Chern (Singapore)
Submitted on 14-Nov-2011 (English)
Customer Rating: 4/5
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From: "Hotel Guest, details on file." (United States)
Submitted on 14-Nov-2011 (English)
Customer Rating: 4/5
.
comments The hotel was very nice. The restaurant food was great, but the waiter REALLY pushed the (not free) appetizer that we did NOT order that I repeatedly said we did not want. That was really the only complaint.
Hotel Response:

Dear client, We thank you very much for your feedback, we are working to improve and ensure that our customers have a pleasant and excellent service and of course if you wish to visit us again we´ll be delighted to welcome you. Thank you and kind regards. Carlos López García. Manager.

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From: "Hotel Guest, details on file." (Germany)
Submitted on 13-Nov-2011 (German)
Customer Rating: 4/5
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From: "Hotel Guest, details on file." (Spain)
Submitted on 13-Nov-2011 (Spanish)
Customer Rating: 4/5
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From: Igor Burunchenko (United States)
Submitted on 12-Nov-2011 (English)
Customer Rating: 4/5
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comments The only thing that you may need to improve is a better soundproof between rooms, and maybe make improvment to the doors closing process (too loud!). Everything else was very good
Hotel Response:

Dear Customer. We appreciate your comments. We are pleased that the stay has been pleasant. We are working to improve and ensure that our customers have a pleasant and excellent service. We take note of its recommendations. I hope very soon in your next visit to Madrid. Sincerely. Carlos López García. Manager.

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From: JOSE SIMOES JUNIOR (Brazil)
Submitted on 12-Nov-2011 (English)
Customer Rating: 4/5
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comments Vera Nice Hotel! The localization is perfect, but the wi-fi is terrible!
Hotel Response:

Dear client, Thank you very much for your comments about the location. It,s very important for us to know our client´s opinion, and of course note your recomendations about the wi-fi sistem. Hopefully you´ll visit us again. Cordially yours. Carlos López García. Manager.

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From: Andrew Merelis (United States)
Submitted on 10-Nov-2011 (English)
Customer Rating: 5/5
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comments Our review: Hotel Regina is a gem in an amazing location. I was ill when I arrived in Paris and couldn't travel far from the hotel, but was still able to see many sites because of the amazing location. This is certainly a boutique hotel where things are small-scale and charming, but if that is what you need and location is a top-factor in your choice, along with affordability, this can't be beat. We would stay here again.
Hotel Response:

Dear client, it,s always nice to know that you have had a pleasant stay with us, due to the service as well as the amenities and location of the hotel. we thank you very much for your feedback. cordially yours. Carlos López García. Manager.

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From: "Hotel Guest, details on file." (Ireland)
Submitted on 10-Nov-2011 (English)
Customer Rating: 4/5
.
comments Hotel Regina is in a superb location with helpful staff and a nice foyer with bar/coffee shop. We really enjoyed our stay here. The only downside was that I found the room a little claustrophobic as the window looked onto a tiny central area in the building and we could not see the sky at all.
Hotel Response:

Dear Customer. We appreciate your comments. We are glad that your stay has been pleasant. We regret that your room has been smaller than I expected, we offer our clients different types of rooms depending on your needs. Hope to see you again on your next visit to Madrid. Sincerely. Carlos López García. Director.

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From: Andrea Terreni (Italy)
Submitted on 10-Nov-2011 (Italian)
Customer Rating: 5/5
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comments Hotel fantastico in tutto e per tutto. Posizione centralissima con uscita della Metro a 50 metri. Il personale è gentile, premuroso, cordiale e sempre disponibile sia di giorno che di notte. Il servizio è ottimo e la pulizia delle camere è impeccabile. Colazione ottima e molto abbondante. Notevoli le camere superiori che presentano interni molto moderni e curati. Voglio ringraziare tutto il personale dell'hotel che ci ha fatto sentire come a casa nostra coccolandoci in ogni modo. Quando tornerò a Madrid sicuramente soggiornero all'Hotel Regina.
Hotel Response:

Gentile cliente. Accogliamo con favore i tuoi commenti. E 'importante per noi di ascoltare dai nostri clienti, in particolare quando si segnala che l'hotel ha soddisfatto o superato le aspettative o aspirazioni del cliente. Ci auguriamo che la vostra visita di nuovo la prossima volta che viaggio a Madrid. Cordiali saluti. Carlos López García. Direttore.

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From: pippo sabella (Italy)
Submitted on 9-Nov-2011 (Italian)
Customer Rating: 4/5
.
comments personale gentile, pulizia camere, ottima colazione
Hotel Response:

Gentile cliente. La tua opinione è molto importante per l'hotel. Vi ringrazio molto per la vostra alto valore, dal momento che per noi significa che il vostro soggiorno nella hotel è stato soddisfacente e piacevole. Ci auguriamo che ci scelgono la prossima volta che visiti Madrid. Grazie ancora per il vostro tempo. Cordiali saluti. Carlos López García. Direttore.

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From: Francesco Orlando (Italy)
Submitted on 9-Nov-2011 (Italian)
Customer Rating: 4/5
.
comments La reception e' poco preparata su cosa offre madrid, alla mia domanda su un tour mi hanno risposto di andare al centro informazioni. Solo i due ragazzi sono stati gentilissimii e cordiali, mi hanno procurato le medicine in piena notte quando stavo male. la colazione e' eccellente, non manca niente. La pulizia delle camere e' ottima.
Hotel Response:

Gentile cliente. Siamo lieti che la posizione, la pulizia e la colazione sono stati di suo gradimento. Mi dispiace che il personale di servizio informazioni non piaceva. Stiamo lavorando per migliorare e garantire che i nostri clienti hanno un servizio piacevole ed eccellente. Spero molto presto nella vostra prossima visita a Madrid e per verificare che abbiamo migliorato. Cordiali saluti. Carlos López García. Direttore.

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From: Diane Rennie (Canada)
Submitted on 8-Nov-2011 (English)
Customer Rating: 4/5
.
comments The location is terrific. You can walk to all of the major sites, shopping and restaurants. The staff were extremely helpful and pleasant - especially the conceirge and the staff in the cafe. During my stay I had two nights in one of the front of the hotel rooms and I found that this room did receive a lot of noise from the street but it was also fun to watch some of the going ons. The second room (when our group reduced to 2) where we stayed for 3 nights was at the back of the hotel and nice and quite. All in all a great experience, I would stay here again and recommend it to others. The other item the hotel good work on was that the eggs on the buffet were not very warm and the regular coffee was not that flavourful but the cappuccino was lovely.
Hotel Response:

Dear client, Thank you very much for your comments about the location, cleanliness, breakfast and mainly about the attentions and kindness of our staff during your stay. It,s very important for us to know our client´s opinion, and of course we note your recomensations. Hopefully you´ll visit us again. Thank you very much again for choosing us. Cordially yours. Carlos López García. Manager.

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From: "Hotel Guest, details on file." (United States)
Submitted on 8-Nov-2011 (English)
Customer Rating: 5/5
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comments The staff were excellent and extremely friendly and helpful! The room faced an interior courtyard and was very comfortable, clean and well appointed. The bathroom was outstanding with all travertine stone including on the vanity and all fixtures were new! The breakfast included hot food and was excellent! I would definitely stay here again.
Hotel Response:

Dear clients, We thank you very much for the description of your experience in our hotel. Your feedback about location,, cleanliness and treatment is the best incentive, not only for the management, but also for the hotel staff: our most important purpose is making of your stay an unforgettable experience. Let´s hope to welcome you again,kind regards. Carlos López García. Manager.

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From: Glen Kay (Australia)
Submitted on 8-Nov-2011 (English)
Customer Rating: 5/5
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comments All Staff were very helpfull and a pleasure to deal with, despite our limited ability with the spanish language. Rooms were good quality with interesting decor. I would recommend the Hotel Regina to anyone.
Hotel Response:

Dear client, it,s always nice to know that you have had a pleasant stay with us, due to the service as well as the amenities and location of the hotel. we thank you very much for your feedback. cordially yours. Carlos López García. Manager.

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From: "Hotel Guest, details on file." (Spain)
Submitted on 8-Nov-2011 (Spanish)
Customer Rating: 5/5
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comments Viajar desde Tenerife a Madrid con 2 niñas pequeñas es toda una aventura. Y uno de nuestros temores era el hotel. Pero desde que entramos por la puerta se disiparon esos temores. El hotel es pequeño, lo que le da ese trato familiar y cercano que los que viajamos con niños necesitamos. La ubicación del hotel es inmejorable, en pleno centro y con una boca de metro a dos pasos del hotel, y además es una zona de tránsito donde no hay excesivo ruido. Está reformado, las habitaciones bien equipadas y limpias. Con un restaurante sorprendentemente bueno. Lo mejor sin duda es su personal, siempre atento y dispuesto a ayudar en lo que necesites. Tenemos por costumbre cuando viajamos a Madrid, hospedarnos en un hotel diferente cada vez, pero probablemente rompamos esta regla y seguro que repetimos en el Regina.
Hotel Response:

Estimado Cliente. Muchas gracias por sus comentarios acerca de la ubicación, la limpieza, el desayuno y principalmente sobre nuestro personal, que fue amable y atento durante su estancia. Es importante para nosotros conocer la opinión de nuestros clientes y por supuesto agradecemos sus recomendaciones. Esperamos de nuevo su visita la próxima vez que viaje a Madrid. Un cordial saludo. Carlos López García. Director.

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From: MARCO FULVI (Italy)
Submitted on 8-Nov-2011 (Italian)
Customer Rating: 5/5
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comments Veramente ottimo, ci ritornerei molto volentieri, posizione centralissima a due passi dalla piazza principale del centro, colazione abbondante e molto varia.
Hotel Response:

Gentile cliente. Vi ringrazio molto per i tuoi commenti circa la posizione, la pulizia e prima colazione. E 'importante per noi sentire dai nostri clienti e naturalmente il vostro feedback ci aiuterà molto. Ci auguriamo che la vostra visita di nuovo la prossima volta che viaggio a Madrid. Cordiali saluti. Carlos López García. Direttore.

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From: Carlos Alberto Lemes de Moraes (Brazil)
Submitted on 8-Nov-2011 (Portuguese)
Customer Rating: 5/5
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comments Excelentes localização, limpeza, restaurante, pessoal da recepção no período da manhã.
Hotel Response:

Prezado Cliente, Sempre um prazer ver que você teve uma agradável ficar tanto o nosso serviço e para as instalações e localização. Muito obrigado seus comentários. Aproveite esta oportunidade para enviar uma saudação cordial. Carlos López García. Diretor.

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From: JeanFrançois JOSSERAND (France)
Submitted on 7-Nov-2011 (French)
Customer Rating: 4/5
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comments Hôtel idéalement situé pour visiter Madrid avec un accueil souriant et des chambres très agréable (surtout dans les catégories supérieures).
Hotel Response:

Cher client, Toujours un plaisir de vous voir ont passé un agréable séjour à la fois notre service et pour les installations et emplacement. Je vous remercie beaucoup de vos commentaires. Profitez de cette occasion pour envoyer un salut cordial. Carlos López García. Directeur.

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From: "Hotel Guest, details on file." (Italy)
Submitted on 7-Nov-2011 (Italian)
Customer Rating: 5/5
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From: Mario ValdesLora (Greece)
Submitted on 7-Nov-2011 (Spanish)
Customer Rating: 5/5
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comments Servicio excelente. Local muy centrico. Habitaciones limpias y comodas.
Hotel Response:

Estimados clientes. Le agradecemos mucho la descripción de su experiencia en el hotel. Sus comentarios acerca de nuestra ubicación, limpieza y trato al cliente son el mejor incentivo tanto para la dirección como para el personal del hotel ya que nuestro objetivo es hacer que la estancia de los clientes sea una experiencia inolvidable. Esperamos poder darle de nuevo la bienvenida. Muchas gracias por elegir el Hotel Regina. Atentamente. Carlos López García. Director.

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From: "Hotel Guest, details on file." (Spain)
Submitted on 7-Nov-2011 (Spanish)
Customer Rating: 5/5
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From: "Hotel Guest, details on file." (Netherlands)
Submitted on 7-Nov-2011 (English)
Customer Rating: 5/5
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comments Good room, friendly and hospitable staff, ewxcellent location in centre of Madrid, enjoyable stay.
Hotel Response:

Dear clients, We thank you very much for the description of your experience in our hotel. Your feedback about location,, cleanliness and treatment is the best incentive, not only for the management, but also for the hotel staff: our most important purpose is making of your stay an unforgettable experience. Let´s hope to welcome you again. Sincerely. Carlos López García. Manager.

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From: "Hotel Guest, details on file." (Denmark)
Submitted on 7-Nov-2011 (English)
Customer Rating: 3/5
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From: "Hotel Guest, details on file." (United States)
Submitted on 6-Nov-2011 (English)
Customer Rating: 5/5
.
comments We had a great stay at the hotel! It was centrally located, easy to get to, and very nice. The room was clean and much larger than we thought it would be. We had an inside room, so even though we did get sunlight through our windows, we didn't have a great view. It was quiet the whole time though and the wi-fi always worked.
Hotel Response:

Dear client, Your opinion is very important for the hotel, and we, re delighted to know that your stay with us was satisfactory and memorable.I am also pleased to know that wi-fi system worked properly during your stay. According with your advisable comments we hope you´ll visit us again. Thank you for your time , cordially yours. Carlos López García. Manager.

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From: "Hotel Guest, details on file." (Spain)
Submitted on 6-Nov-2011 (Spanish)
Customer Rating: 5/5
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From: Ervi Indriani (Australia)
Submitted on 5-Nov-2011 (English)
Customer Rating: 5/5
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comments Great locations, friendly receptionist, very clean. We like the airport (shuttle) car service.
Hotel Response:

Dear client, Your opinion is very important for the hotel, and we, re delighted to know that your stay with us was satisfactory and memorable. We hope you´ll visit us again. Thank you for your time , cordially yours. Carlos López García. Manager.

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From: "Hotel Guest, details on file." (United Kingdom)
Submitted on 4-Nov-2011 (English)
Customer Rating: 4/5
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comments Generally a very nice hotel and a pleasant stay. Very good location, large rooms, and helpful staff.
Hotel Response:

Dear client, it,s always nice to know that you have had a pleasant stay with us, due to the service as well as the amenities and location of the hotel. we thank you very much for your feedback. cordially youra. Carlos López García. Manager

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From: Graham Greaves (Spain)
Submitted on 3-Nov-2011 (English)
Customer Rating: 5/5
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comments This was the 2nd time this year we have stayed in the Regina Hotel. The hotel is extremely well managed and the staff are always helpfull. This time we also had breakfast in the Hotel and i have to say it is one of the best i have had in a Spain. It is perfectly situated for many of the attractions of the city as well as the shops. We fully expect to return to the Hotel again next year.
Hotel Response:

Dear clients, We thank you very much for the description of your experience in our hotel. Your feedback about location,, cleanliness and treatment is the best incentive, not only for the management, but also for the hotel staff: our most important purpose is making of your stay an unforgettable experience. Let´s hope to welcome you again,kind regards. Carlos López García. Manager.

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From: NURIA DIEZ CISNEROS (Spain)
Submitted on 3-Nov-2011 (Spanish)
Customer Rating: 4/5
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comments En general todo bien, resolvieron el error de asignación de habitación (1 cama en vez de 2 pedido en la reserva) muy rápido aunque nos dieron una habitación que daba a patio de cocina muy calurosa ya que la ventana no se podía abrir por los olores y el aire no funcionaba mucho. Sugeriría cambiar de geles ya que el olor es bastante fuerte. A pesar de eso, la chica rubia de recepción ha sido encantadora y atenta y nuestra experiencia ha sido positiva, la localización inmejorable, el desayuno muy bien, la decoración de la habitación muy bonita y moderna.
Hotel Response:

Estimado Cliente. Muchas gracias por sus comentarios acerca de la ubicación, la habitación, el desayuno y nuestro personal, que fue amable y atento durante su estancia. Es importante para nosotros conocer la opinión de nuestros clientes y por supuesto agradecemos sus recomendaciones. Esperamos de nuevo su visita la próxima vez que viaje a Madrid. Un cordial saludo. Carlos López García. Director.

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From: Christine Killey (United Kingdom)
Submitted on 3-Nov-2011 (English)
Customer Rating: 5/5
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comments A lovely hotel - clean and beautifully furnished. Great location.The staff were friendly and helpful and the breakfast was delicious. I strongly reccommend this hotel.
Hotel Response:

Dear client, Thank you very much for your comments about the location, cleanliness, breakfast and mainly about the attentions and kindness of our staff during your stay. It,s very important for us to know our client´s opinion, and of course we thank very much your feedback. Hopefully you´ll visit us again. sincerely. Carlos López García. Manager.

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From: giuseppe diana (Italy)
Submitted on 1-Nov-2011 (Italian)
Customer Rating: 3/5
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From: Elena Alvarez (Mexico)
Submitted on 1-Nov-2011 (Spanish)
Customer Rating: 4/5
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comments Despues de estar en varios otros hoteles de Madrid, El Hotel Regina fue una grata sorpresa: limpio, amplio, con un excelente servicio de Restaurante y Cafeteria, incluyendo un generoso desayuno, con personal profesional y eficiente, muy amable, con habitaciones limpias y buenas camas, baños de buen tamaño y bien equipados. Las habitaciones que dan a Calle de Alcala son las mejores con diferencia, pues tienen piso de madera, son mas amplias en general y tienen mejores baños. Pero las habitaciones de la parte nueva de atras del hotel tambien estan bien. La relacion precio/calidad muy buena. Mucho mejor que los otros hoteles de Madrid que probamos!
Hotel Response:

Estimado Cliente. Muchas gracias por sus comentarios acerca de la ubicación, la limpieza, el desayuno y principalmente sobre nuestro personal, que fue amable y atento durante su estancia. Es importante para nosotros conocer la opinión de nuestros clientes. Esperamos de nuevo su visita la próxima vez que viaje a Madrid. Un cordial saludo. Carlos López García. Director.

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From: juan fonseca (Colombia)
Submitted on 1-Nov-2011 (Spanish)
Customer Rating: 5/5
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From: "Hotel Guest, details on file." (Spain)
Submitted on 1-Nov-2011 (Spanish)
Customer Rating: 5/5
.
comments todo correcto, mejor de lo esperado
Hotel Response:

Estimado Cliente. Le agradecemos sus comentarios. Es importante para nosotros conocer la opinión de nuestros clientes, en especial, cuando nos informan que el hotel cumplió o superó las expectativas o aspiraciones del cliente. Esperamos de nuevo su visita la próxima vez que viaje a Madrid. Atentamente. Carlos López García. Director.

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From: "Hotel Guest, details on file." (Spain)
Submitted on 1-Nov-2011 (Spanish)
Customer Rating: 4/5
.
comments Buen hotel, con personal atento y diligente en el trato al Cliente. Magnifica ubicacion en Madrid
Hotel Response:

Estimado Cliente. Muchas gracias por sus comentarios y principalmente sobre nuestro personal, que fue amable y atento durante su estancia. Es importante para nosotros conocer la opinión de nuestros clientes. Esperamos de nuevo su visita la próxima vez que viaje a Madrid. Un cordial saludo. Carlos López García. Director.

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From: Tobias van den Berg (Netherlands)
Submitted on 31-Oct-2011 (English)
Customer Rating: 4/5
.
comments Thanks for the lovely stay in your hotel. The room was fine and the bed slept wonderfull. There are 2 things that might be improved: 1) whatever strategy I followed, my towels kept on being taken away for washing, even when I didn't leave them on the floor but hang them on the towel rack. This happened although a note of the hotel saying 'to save the environment please drop the towel on the floor if it needs washing, otherwise they won't be changed'. Another issue is that towel were sometimes taken away but not replaced. I didn't care because I was alone in a 2 person bedroom, but otherwise it would be bothersome. On the 2nd day I enjoyed my stay, in the morning someone of the hotel knocked on my door and spoke in Spanish while pointing out something in his hand. As i'm not able to speak Spanish that didn't work. Later he came back again doing the same thing. I don't know what the purpose of his visit was but trying twice although having said I don't speak Spanish is annoying. Kind regards, Tobias van den Berg
Hotel Response:

Dear Customer, Always a pleasure to see you have had a pleasant stay both our service and for the facilities and location. I regret the mistakes we have made, we work to improve and correct our mistakes and ensure that our customers have a pleasant and excellent service. Thank you very much your comments. Take this opportunity to send a cordial greeting. Sincerely. Carlos López García. Manager.

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From: arcangelo franco (Italy)
Submitted on 31-Oct-2011 (Italian)
Customer Rating: 5/5
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comments eccellente sorpresa, struttura di ottima qualità e promozione a prezzo veramente interessante
Hotel Response:

Gentile cliente. La tua opinione è molto importante per l'hotel. Vi ringrazio molto per la vostra alto valore, dal momento che per noi significa che il vostro soggiorno nella hotel è stato soddisfacente e piacevole. Ci auguriamo che ci scelgono la prossima volta che visiti Madrid. Grazie ancora per il vostro tempo. Un caro saluto. Carlos López García. Direttore.

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From: Ruslan Chistyakov (Russian Federation)
Submitted on 31-Oct-2011 (English)
Customer Rating: 5/5
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comments We enjoyed the stay in the hotel very much. Everything was just perfect.
Hotel Response:

Dear client, it,s always nice to know that you have had a pleasant stay with us, due to the service as well as the amenities and location of the hotel. we thank you very much for your feedback. cordially yours. Carlos López García. Manager.

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From: "Hotel Guest, details on file." (United Kingdom)
Submitted on 28-Oct-2011 (English)
Customer Rating: 5/5
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From: "Hotel Guest, details on file." (Spain)
Submitted on 28-Oct-2011 (Spanish)
Customer Rating: 4/5
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comments Ubicado a dos pasos de la Puerta del Sol, en pleno centro de Madrid, cuenta con un aparcamiento publico en la misma puerta del hotel y una boca de metro, con lo cual el coche no hace falta cogerlo para nada. El personal es muy agradable y atento las habitaciones limpias, hay que destacar los churros y las porras de la cafeteria.
Hotel Response:

Estimados clientes. Le agradecemos mucho la descripción de su experiencia en el hotel. Sus comentarios acerca de nuestra ubicación, limpieza y trato al cliente son el mejor incentivo tanto para la dirección como para el personal del hotel ya que nuestro objetivo es hacer que la estancia de los clientes sea una experiencia inolvidable. Esperamos poder darle de nuevo la bienvenida en su próxima visita a Madrid. Atentamente. Carlos López García. Director.

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From: roger digby (United Kingdom)
Submitted on 27-Oct-2011 (English)
Customer Rating: 4/5
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comments very nice hotel, helpful staff, good food and will certainly visit again.
Hotel Response:

Dear client, it,s always nice to know that you have had a pleasant stay with us, due to the staff service as well and restaurant. We thank you very much for your feedback. We hope to see you again in your next visit to Madrid. cordially yours. Carlos López García. Manager.

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From: "Hotel Guest, details on file." (Spain)
Submitted on 24-Oct-2011 (Spanish)
Customer Rating: 5/5
.
comments muy buena relacion calidad/precio
Hotel Response:

Estimado cliente. Le agradecemos mucho sus comentarios acerca de nuestra calidad y precio, son el mejor premio e incentivo para continuar haciendo que la estancia nuestros huéspedes sea una experiencia inolvidable. Muchas gracias. Atentamente. Carlos López García. Director.

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From: "Hotel Guest, details on file." (United Kingdom)
Submitted on 23-Oct-2011 (English)
Customer Rating: 4/5
.
comments Overall, we were pleased with our stay at the Hotel Regina and felt that for a city centre hotel it represented good value for money. The staff were very welcoming and it was lovely to be offered a glass of orange when we arrived to welcome us. The hotel foyer was a nice place to sit although one of the sofa's was very sticky(the red one nearest to the reception desk-I sat down on it and it felt horrible!) Although our room was comfortable it was a bit disappointing that the window overlooked a central shaft . The room and bathroom though were exceptionally clean and the beds comfortable. We enjoyed breakfast at the hotel which we felt was of a high standard and offered a good choice. Staff were welcoming and hospitable. We enjoyed the central location of the Hotel regina and were overall pleased with our choice.
Hotel Response:

Dear client, Thank you very much for your comments about the location, cleanliness, breakfast and mainly about the attentions and kindness of our staff during your stay. It,s very important for us to know our client´s opinion, and of course we note ypur recomentadations. Hopefully you´ll visit us again. Cordially yours. Carlos López García. Manager.

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From: "Hotel Guest, details on file." (France)
Submitted on 23-Oct-2011 (French)
Customer Rating: 5/5
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comments Le premier point positif est l'accueil toujours souriant. Les chambres propres avec une décoration moderne, le petit déjeuner et l'emplacement central qui permet d'être proche de tous les lieux touristiques en font l'endroit idéal pour passer un excellent weekend à Madrid. Je le recommande vivement!
Hotel Response:

Cher client. Nous apprécions vos commentaires. Il est important pour nous entendre de nos clients, en particulier quand nous annoncer que l'hôtel a atteint ou dépassé les attentes de nos clients. Nous espérons que votre visite à nouveau la prochaine fois que vous voyagez à destination de Madrid. Sincèrement. Carlos López García. Directeur.

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From: "Hotel Guest, details on file." (France)
Submitted on 23-Oct-2011 (French)
Customer Rating: 5/5
.
comments Notre séjour dans cet hôtel a été merveilleux avec un personnel très agréable,à l'écoute du client, et qui réalise au maximum nos souhaits. Notre chambre située sur l'avenue était spacieuse et décorée avec raffinement. Petit déjeuner copieux. Nous recommandons le restaurant de l'hôtel pour ses menus et son service. Notre prochain séjour à Madrid se fera dans cet hôtel idéalement situé au centre ville.
Hotel Response:

Cher client. Nous apprécions grandement la description de son expérience dans l'Hôtel Regina. Vos commentaires sur notre emplacement, service, qualité et de prix sont la meilleure récompense et d'encouragement pour continuer rendre nos invités séjour une expérience mémorable. Nous nous réjouissons de vous accueillir bientôt à nouveau dans l'Hôtel Regina. Sincèrement. Carlos López García. Directeur.

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From: "Hotel Guest, details on file." (United States)
Submitted on 21-Oct-2011 (English)
Customer Rating: 5/5
.
comments Liked everything about our stay. The only negative is that there was quite a bit of noise from the hall with people coming in later at night.
Hotel Response:

Dear client, Your opinion is very important for the hotel, and we, re delighted to know that your stay with us was satisfactory and memorable. We note your recomendations. We hope you´ll visit us again. Thank you for your time , cordially yours. Carlos López García. Manager.

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From: clive willetts (United Kingdom)
Submitted on 21-Oct-2011 (English)
Customer Rating: 5/5
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comments The hotel is very well positioned close to Puerta del Sol. It is very well served by bus, underground and tourist bus. The staff are friendly, knowledgeable and helpful. The rooms are well designed and very clean though some are quite small. We thoroughly enjoyed our stay, thought Madrid was a wonderful city, easy to get around with lots to see and would recommend the Regina to anyone
Hotel Response:

Dear clients, We thank you very much for the description of your experience in our hotel. Your feedback about location,, cleanliness and treatment is the best incentive, not only for the management, but also for the hotel staff: our most important purpose is making of your stay an unforgettable experience. Let´s hope to welcome you again,kind regards. Carlos López García. Manager.

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From: Antonella Pagliarini (Italy)
Submitted on 21-Oct-2011 (Italian)
Customer Rating: 4/5
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comments Giudizio molto positivo per posizione, gentilezza, confort, e silenziosità. Ottima colazione Unico neo, certamente migliorabile.... un odore non proprio gradevole proveniente dai bagni di entrambe le stanze
Hotel Response:

Gentile cliente. Vi ringrazio molto per i tuoi commenti circa la posizione, pulizia, colazione e soprattutto sul nostro personale che è stato cordiale e disponibile durante il vostro soggiorno. E 'importante per noi sentire dai nostri clienti e Naturalmente accogliamo le vostre raccomandazioni. Ci auguriamo che la vostra visita di nuovo la prossima volta che viaggio a Madrid. Cordiali saluti. Carlos López García. Direttore.

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From: "Hotel Guest, details on file." (Italy)
Submitted on 20-Oct-2011 (Italian)
Customer Rating: 4/5
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comments Ottimo soggiorno nell'hotel... Se volete essere sorpresi dalla centralità e della tranquillità andate all'hotel regina..
Hotel Response:

Gentile cliente. La tua opinione è molto importante per l'hotel. Vi ringrazio molto per la vostra alto valore, dal momento che per noi significa che il vostro soggiorno nella hotel è stato soddisfacente e piacevole. Secondo le loro raccomandazioni, ci auguriamo che abbiamo scelto di di nuovo la prossima volta che si visita a Madrid. Grazie ancora per il vostro tempo. Cordiale saluto. Carlos López García. Direttore

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From: Monica van DoorenLokhorst (Netherlands)
Submitted on 19-Oct-2011 (English)
Customer Rating: 4/5
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From: Yolanda Romano (Spain)
Submitted on 19-Oct-2011 (Spanish)
Customer Rating: 4/5
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comments He estado basgtantes veces en Madrid y conozco otros hoteles, hostales etc. de todos ellos el que más me ha convencido en precio, situación, instalaciones etc. es este, cuando vuelvo a Madrid espero repetir.
Hotel Response:

Estimado Cliente, Le agradecemos mucho sus comentarios y por supuesto estaremos encantados de volver a darle la bienvenida si decide repetir. Muchas gracias nuevamente y reciba un cordial saludo. Carlos López García. Director.

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From: Mairead McQuaid (Ireland)
Submitted on 18-Oct-2011 (English)
Customer Rating: 4/5
.
comments The hotel location is excellent, very central and the staff were very friendly and helpful. The room was clean and had everything we needed. We didn't eat in the restaurant so can't comment on the food but it was always busy. Only one thing to complain about is the noise level coming from the corridors - there's marble floors with only a very light mat which does not absorb the noise of people passing by the bedrooms wheeling suitcases. Overall though I would recommend this hotel to friends as a great place to stay in Madrid.
Hotel Response:

Dear client, Thank you very much for your comments about the location, cleanliness and mainly about the attentions and kindness of our staff during your stay. It,s very important for us to know our client´s opinion, and of course we thank very much your feedback. Hopefully you´ll visit us again. Cordially yours. Carlos López García. Manager.

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From: "Hotel Guest, details on file." (Spain)
Submitted on 18-Oct-2011 (English)
Customer Rating: 4/5
.
comments The Regina is a pleasant hotel, quite central and handy to most things for a tourist. We found one of the reception staff outstanding in his help to us, going over and beyond what one would expect.
Hotel Response:

Dear clients, We thank you very much for the description of your experience in our hotel. Your feedback about location and treatment is the best incentive, not only for the management, but also for the hotel staff: our most important purpose is making of your stay an unforgettable experience. Let´s hope to welcome you again,kind regards. Carlos López García. Manager.

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From: christoph schopf (Austria)
Submitted on 18-Oct-2011 (German)
Customer Rating: 5/5
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comments Das Zimmer 135 ist sehr schön und geschmackvoll eingerichtet. Umfangreiches Frühstücksbuffet Zentrale Lage. Wir haben uns insgesamt sehr wohl und gut betreut gefühlt.
Hotel Response:

Sehr geehrter Kunde. Vielen Dank für Ihre Kommentare über die Lage, Reinigung, Frühstück und Mitarbeiter, die war freundlich und hilfsbereit während Ihres Aufenthalts. Es ist wichtig für uns von unseren Kunden zu hören und zu Natürlich begrüßen wir Ihren Empfehlungen. Wir hoffen, dass Ihr wieder zu besuchen Sie das nächste Mal nach Madrid. Ein warmer Gruß. Carlos López García. Direktor

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From: Stuart Hutton (Australia)
Submitted on 17-Oct-2011 (English)
Customer Rating: 4/5
.
comments Hotel Regina was in an excellent location with a metro stop right outside the door. Staff were courteous and helpful. Our room (307) was very spacious with a view over the street below. Breakfast was very good in the cafe with English breakfast available. The only negative we found was that the safe was difficult to open and close (credit card swipe).
Hotel Response:

Dear client, Thank you very much for your comments about the location, cleanliness, breakfast and mainly about the attentions and kindness of our staff during your stay. It,s very important for us to know our client´s opinion, and of course we note your recomendations about security box. Hopefully you´ll visit us again. Sincerely. Carlos López garcía. Manager. Cordially yours

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From: Sandra Dear (United Kingdom)
Submitted on 17-Oct-2011 (English)
Customer Rating: 4/5
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comments We have stayed at the Hotel Regina on two occasions. It is a very comfortable hotel and very well situated for all the attractions of Madrid. The airport bus stop is fairly close by which is very convenient. I had requested rooms at the front for my second visit for a view of the beautiful buildings opposite which look particularly attractive when lit up a night. However, we were booked in rooms at the back, the desk staff did offer to move us but I didn't want to waste a minute of our time in Madrid. We travelled with another couple and one of them was taken ill. We asked if they could pay to keep their room beyond the normal check out time as our flight was late afternoon. The hotel staff were especially helpful to our companions and allowed them to stay on until we departed for the airport and they did not charge them. I would recommend this hotel without hesitation.
Hotel Response:

Dear client, Thank you very much for your comments about the location and mainly about the attentions and kindness of our staff during your stay. It,s very important for us to know our client´s opinion, and of course we thank very much your feedback. Hopefully you´ll visit us again. Cordially yours. Carlos López García. Manager.

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From: "Hotel Guest, details on file." (Australia)
Submitted on 17-Oct-2011 (English)
Customer Rating: 5/5
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comments Very happy with our decision to stay at hotel regina. Liked the location, the room and facilities. Would recommend this hotel to others.
Hotel Response:

Dear client, Your opinion is very important for the hotel, and we, re delighted to know that your stay with us was satisfactory and memorable. According with your advisable comments we hope you´ll visit us again. Thank you for choosing us. Cordially yours. Carlos López García. Manager.

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From: "Hotel Guest, details on file." (Italy)
Submitted on 17-Oct-2011 (Italian)
Customer Rating: 5/5
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comments ottima posizione, ottimo comfort, camere ben arredate, spaziose, pulite e letti da sogno!
Hotel Response:

Gentile Cliente, Sempre un piacere vedere che hai avuto un piacevole soggiorno sia il nostro servizio e per le strutture ei posizione. La ringrazio molto i tuoi commenti. Cogliere l'occasione per inviare un cordiale saluto. Carlos López García. Direttore.

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From: Judy Barrett (United Kingdom)
Submitted on 17-Oct-2011 (English)
Customer Rating: 5/5
.
comments Rooms, service and facilities all excellent. Location brilliant and great value for money.
Hotel Response:

Dear clients, We thank you very much for the description of your experience in our hotel. Your feedback about location,, cleanliness and treatment is the best incentive, not only for the management, but also for the hotel staff: our most important purpose is making of your stay an unforgettable experience. Let´s hope to welcome you again,kind regards. Carlos López García. Manager.

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From: Dieter Jansen (Spain)
Submitted on 17-Oct-2011 (German)
Customer Rating: 4/5
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comments Ich war beruflich nun das zweite Mal in Hotel Regina. Letztmalig 2008 und ich muss sagen, beim ersten Besuch war der Service, das Hotel und alles drum und dran schon sehr zufriedenstellend. Das Ganze hat sich, vor allem beim Frühstück noch wesentlich verbessert. Danke für den angenehmen Aufenthalt bei Ihnen. Immer wieder gerne in Ihrem Hotel, wenn ich in Madrid weile
Hotel Response:

Sehr geehrter Kunde, Immer ein Vergnügen, Sie zu sehen haben einen angenehmen bleiben sowohl unsere Service-und für die Einrichtungen und Lage. Vielen Dank Ihre Kommentare. Nutzen Sie diese Gelegenheit, um einen herzlichen Gruß zu senden. Carlos López García. Direktor.

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From: "Hotel Guest, details on file." (Australia)
Submitted on 16-Oct-2011 (English)
Customer Rating: 4/5
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comments Great location, 5 min from Sol
Hotel Response:

Dear client, We thank you very much for your feedback and of course if you wish to visit us again we´ll be delighted to welcome you. Thank you and kind regards. Carlos López García. Manager.

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From: Ronald Lassy (United States)
Submitted on 15-Oct-2011 (English)
Customer Rating: 5/5
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comments The hotel staff was friendly and helpful. The hotel was centrally located and within a short walk to the metro station and major sights.
Hotel Response:

Dear client, it,s always nice to know that you have had a pleasant stay with us, due to the service as well as the amenities and location of the hotel. we thank you very much for your feedback. cordially yours. Sincerely. Carlos López García. Manager.

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From: "Hotel Guest, details on file." (Hong Kong)
Submitted on 15-Oct-2011 (English)
Customer Rating: 4/5
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comments Excellent location, clean and good room size, friendly staff. The restaurant on ground floor offers great value and good Spanish food. One thing needs to be improved is water pressure at shower is not acceptable. There's barely any water coming out.
Hotel Response:

Dear client, Thank you very much for your comments about the location, cleanliness,restaurant and mainly about the attentions and kindness of our staff during your stay. It,s very important for us to know our client´s opinion, and of course we note your recomendations about the shower. Hopefully you´ll visit us again. Sincerely. Carlos López García. Manager.

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From: "Hotel Guest, details on file." (United Kingdom)
Submitted on 15-Oct-2011 (English)
Customer Rating: 5/5
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comments We stayed at Hotel Regina on October 2011. The hotel is lovely with a good price and in a very good location with a lovely breakfast. We were very happy with the staff and admire how clean the hotel was.
Hotel Response:

Dear client, it,s always nice to know that you have had a pleasant stay with us, due to the service as well as the amenities and location of the hotel. we thank you very much for your feedback. cordially yours. Carlos López García. Manager.

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From: "Hotel Guest, details on file." (Italy)
Submitted on 14-Oct-2011 (Italian)
Customer Rating: 3/5
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comments Buona la posizione. Pulito. Limiti: camera non grande e con finestre su un cavedio
Hotel Response:

Gentile cliente. Accogliamo con favore i tuoi commenti. E 'importante per noi sentire dai nostri clienti. Sono lieto che il luogo e la pulizia erano di loro gradimento. Prendiamo atto le loro raccomandazioni per la stanza. Speriamo di darvi il benvenuto di nuovo sulla vostra prossima visita a Madrid. La ringrazio molto per aver scelto l'Hotel Regina. Cordiali saluti. Carlos López García. Direttore.

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From: Bernard Victori (France)
Submitted on 14-Oct-2011 (French)
Customer Rating: 5/5
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comments Hôtel bien placé. Chambre très confortable.Excellent petit-déjeuner. Personnel très sympathique et compétent.
Hotel Response:

Cher client. Merci beaucoup pour vos commentaires sur l'emplacement, nettoyage, le petit déjeuner et avant tout sur ​​notre personnel qui était aimable et serviable pendant votre séjour. Il est important pour nous d'entendre de nos clients et Bien entendu nous nous réjouissons de vos recommandations. Nous espérons que votre visite à nouveau la prochaine fois que vous voyagez à destination de Madrid. Une salutation cordiale. Carlos López García. Directeur.

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From: Edna Mochan (United Kingdom)
Submitted on 14-Oct-2011 (English)
Customer Rating: 5/5
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comments extremely well run hotel with excellent staff and fantastic location for sight-seeing
Hotel Response:

Dear client, Thank you for your comments. It,s very important for us to know the opinion of our clients, mainly when the experience has been so positive, enabling us to improve our operation. We hope to see you again, kind regards. Carlos López García. Manager.

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From: eoin little (United Kingdom)
Submitted on 13-Oct-2011 (English)
Customer Rating: 3/5
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comments we stayed in rooms to rear of hotel , modernised ,very comfortable and of a very high standard. all staff were extremely helpful and attentive and responded very well to any issues raised. i would recommend this hotel to anyone
Hotel Response:

Dear client. It,s always nice to know that you have had a pleasant stay with us, due to the service as well as the amenities and location of the hotel. We thank you very much for your feedback. Cordially yours. Carlos López García. Manager

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From: "Hotel Guest, details on file." (Mexico)
Submitted on 13-Oct-2011 (Spanish)
Customer Rating: 5/5
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comments El hotel tiene una magnífica ubicación a los principales sitios de atracción turística en Madrid, además de cercanía con comercios, servicios y restaurantes de diversa índole. El trato de todo el personal es de gran calidad, cordial y amable. Si vuelvo a Madrid trataría de alojarme de nuevo en este hotel.
Hotel Response:

Estimado Cliente. Le agradecemos sus comentarios. Es importante para nosotros conocer la opinión de nuestros clientes, en especial, cuando nos informan que el hotel cumplió o superó las expectativas o aspiraciones del cliente. Esperamos de nuevo su visita la próxima vez que viaje a Madrid. Muchas gracias por elegirnos. Atentamente. Carlos López García. Director.

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From: "Hotel Guest, details on file." (Puerto Rico)
Submitted on 13-Oct-2011 (Spanish)
Customer Rating: 5/5
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comments Muy buena localización. Buen servicio. Habitaciones serían mejor algo más grande, pero cuentan con todos los adelantos
Hotel Response:

Estimado Cliente. Muchas gracias por sus comentarios acerca de la ubicación y principalmente sobre nuestro personal, que fue amable y atento durante su estancia. Es importante para nosotros conocer la opinión de nuestros clientes y por supuesto agradecemos sus recomendaciones. Esperamos de nuevo su visita la próxima vez que viaje a Madrid. Un cordial saludo. Carlos López García. Director.

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From: "Hotel Guest, details on file." (Spain)
Submitted on 13-Oct-2011 (Spanish)
Customer Rating: 4/5
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comments Buen hotel. Precio razonable para su ubicación y el servicio es muy amable. Tienen un menú de restaurante muy rico y varias opciones para comer "rápido".
Hotel Response:

Estimado cliente, Siempre es un placer comprobar que ha tenido una agradable estancia tanto por nuestro servicio como por las instalaciones y ubicación. Le agradecemos muchísimo sus comentarios. Aprovechamos para enviarle un cordial saludo. Carlos López García. Director.

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From: Anastasia Lambis (Australia)
Submitted on 12-Oct-2011 (English)
Customer Rating: 4/5
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comments The staff where friendly and helpful. The hotel was clean and the location was excellent. I would stay here again but ask for a better room. The only negative I have was the room was small as it was for one person and close to the elevator and stairs and the noise from other guests coming home at all hour of the morning was a bit annoying.
Hotel Response:

Dear client, First of all thank you for your feedback; your opinion is very important . It,s nice to know that you were so pleased with staff service and location of our hotel. We have several room types even our customers who can choose from depending on the needs of our customers. Hopefully you,ll chose again our property in your next visit. Thank you for your time, warm regards. Carlos López García. Manager.

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From: "Hotel Guest, details on file." (N/A)
Submitted on 12-Oct-2011 (Spanish)
Customer Rating: 4/5
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comments Relación calidad precio excelente, muy buen desayuno incluido en la tarifa que nos cobraron. Deben mejorar un poco las habitaciones principalmente las paredes.
Hotel Response:

Estimado Cliente. Muchas gracias por sus comentarios. Su opinión es muy importante para nosotros y por supuesto agradecemos sus recomendaciones. Esperamos de nuevo su visita la próxima vez que viaje a Madrid. Muchas gracias de nuevo por su tiempo. Atentamente. Carlos López García. Director. Un cordial saludo.

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From: riccardo rizzetto (Italy)
Submitted on 12-Oct-2011 (Italian)
Customer Rating: 5/5
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comments Fantastico, hotel comodissimo nel centro della città, camere confortevoli e pulite
Hotel Response:

Gentile cliente. Grazie per i vostri commenti. E 'importante per noi sentire dai nostri clienti, specialmente quando veniamo informati che l'hotel ha soddisfatto o superato le aspettative del cliente o aspirazioni. Ci auguriamo che la vostra visita di nuovo la prossima volta che viaggio a Madrid. Vi ringrazio molto di nuovo per il vostro tempo. Cordiali saluti. Carlos López García. Direttore.

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From: Richard Chinn (United Kingdom)
Submitted on 10-Oct-2011 (English)
Customer Rating: 5/5
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comments Very helpful staff. Pleasant bedroom & bathroom. Pleasant bar/cafeteria. Excellent location of hotel made visiting all the main sights easy on foot. Good restaurants and tapas bars near at hand. I would highly recommend this hotel.
Hotel Response:

Dear clients, We thank you very much for the description of your experience in our hotel. Your feedback about location, cleanliness and treatment is the best incentive, not only for the management, but also for the hotel staff: our most important purpose is making of your stay an unforgettable experience. Let´s hope to welcome you again,kind regards. Carlos López García. Manager.

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From: "Hotel Guest, details on file." (Denmark)
Submitted on 10-Oct-2011 (English)
Customer Rating: 5/5
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From: Paulina Torres Guízar (Mexico)
Submitted on 10-Oct-2011 (Spanish)
Customer Rating: 4/5
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comments Buscaba un hotel para descansar pues mi estancia en Madrid fue sólo para conectar con un vuelo. Muy agusto, las camas grandes y cómodas, súper limpio, el baño amplio y todo muy bien! Al estar junto al patio de extractores de pronto escuchaba ruidos, pero fue mínimo. Gracias!
Hotel Response:

Estimado cliente, Siempre es un placer comprobar que ha tenido una agradable estancia tanto por nuestro servicio como por las instalaciones y ubicación. Le agradecemos muchísimo sus comentarios. Aprovechamos para enviarle un cordial saludo. Carlos López García. Director.

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From: Franz Hirschler (Austria)
Submitted on 8-Oct-2011 (German)
Customer Rating: 4/5
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From: Yuriko Takahashi (Japan)
Submitted on 8-Oct-2011 (Spanish)
Customer Rating: 5/5
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From: "Hotel Guest, details on file." (United Kingdom)
Submitted on 7-Oct-2011 (English)
Customer Rating: 4/5
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comments The walls need soundproofing, and it needs to be clarified on the booking website that some rooms have very little natural light.
Hotel Response:

Dear client, We thank you very much for your feedback, your opinion is very important for us.We are working to improve and ensure that our customers have a pleasant stay and excellent service. We hope to see you again soon on your next visit to Madrid. Sincerely. Carlos López García. Manager.

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From: John Skene (Australia)
Submitted on 7-Oct-2011 (English)
Customer Rating: 5/5
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comments We were very pleased with our stay at Hotel Regina. The rooms were modern and well maintained. We had en evening meal twice in the cafe in addition to a breakfast and pre-dinner drinks and found the service to be excellent. We noticed that the cafe seems to be a popular spot in the morning for business people working nearby and also for people to meet after work. Customer care service by front desk staff was excellent. If I have a suggestion it is that you reduce the cost of using the internet terminals. Calling the terminals a business centre is a misnomer due to the location and the method required to print a document. John skene
Hotel Response:

Dear client, Thank you very much for your comments about the location, cleanliness, breakfast and mainly about the attentions and kindness of our staff during your stay. It,s very important for us to know our client´s opinion, and of course we thank very much your feedback. Hopefully you´ll visit us again. Cordially yours. Carlos López García. Manager.

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From: OTHMANE LAHLOU (Morocco)
Submitted on 5-Oct-2011 (French)
Customer Rating: 5/5
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comments J'ai séjourné au Regina Hotel pour la Quatrième fois et je reviendrai surement encore d'autres fois je suis toujours satisfait de la qualité des nouvelles chambres et aussi du personnel de l'hotel qui sont trés gentilles et à l'écoute! Autre avantage l'emplacement est idéal !
Hotel Response:

Cher client. Merci beaucoup pour vos commentaires à propos de l'emplacement, le nettoyage, le petit déjeuner et avant tout sur ​​notre personnel qui était aimable et serviable pendant votre séjour. Il est important pour nous d'entendre nos clients et Bien sûr nous nous réjouissons de vos recommandations. Nous espérons y revenir la prochaine fois que vous voyagez à destination de Madrid. Sincèrement. Carlos López García. Directeur.

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From: "Hotel Guest, details on file." (United States)
Submitted on 4-Oct-2011 (English)
Customer Rating: 4/5
.
comments The front desk was very very helpful! They made reservations for us, and got us into a Flamenco. I didn't love the two double beds pushed together or the lack of iron in the room.
Hotel Response:

Dear client, Thank you very much for your comments about the location and mainly about the attentions and kindness of our staff during your stay. It,s very important for us to know our client´s opinion, and of course we note your recomendations abput the room. Hopefully you´ll visit us again. Cordially yours. Carlos López García. Manager.

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From: "Hotel Guest, details on file." (Peru)
Submitted on 3-Oct-2011 (Spanish)
Customer Rating: 4/5
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comments Excelente ubicacion Muy buen servicio, lo recomiendo
Hotel Response:

Estimado cliente,Siempre es un placer comprobar que ha tenido una agradableestancia tanto por nuestro servicio como por las instalaciones yubicación. Le agradecemos muchísimo sus comentarios.Aprovechamos para enviarle un cordial saludo.Carlos López García.Director.

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From: David Nott (United Kingdom)
Submitted on 3-Oct-2011 (English)
Customer Rating: 4/5
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comments Excellent location - very convenient for sights, museums and transport. Friendly and courteous staff. We asked for a quiet room, and ours was just right. We found it hard to regulate the air-conditioning so that we were neither too hot nor too cold: could you provide some advice in the rooms? We reported a mysterious smell in our room [from the air-conditioning? from the toilet?] but we do not know if anything was done about it. The breakfast buffet was generous and varied, but the choice of bread/rolls was very boring [this is a problem elsewhere in Spain, and in Italy, compared with France or Germany/Austria]. We are glad we chose Hotel Regina for our first ever stay in Madrid.
Hotel Response:

Dear client, Thank you very much for your comments about the location, cleanliness, and mainly about the attentions and kindness of our staff during your stay. It,s very important for us to know our client´s opinion, and of course we note your recomendations about the riim and breakfast. Hopefully you´ll visit us again. Cordially yours. Carlos López García. Manager.

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From: Wolfgang Neumann (Austria)
Submitted on 1-Oct-2011 (German)
Customer Rating: 5/5
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comments Wir hatten einen tollen Aufenthalt. Das Hotel ist perfekt gelegen. Auch die Einrichtung ist schön und modern. Das Frühstück bietet große Auswahl.
Hotel Response:

Sehr geehrter Kunde. Ihre Meinung ist uns sehr wichtig, um das Hotel. Vielen Dank für Ihre hohen Wert, weil es für uns bedeutet, dass Ihr Aufenthalt in der Hotel war zufriedenstellend und erfreulich. Wir hoffen, dass Sie uns wieder bei Ihrem nächsten Besuch in Madrid. Nochmals vielen Dank für deine Zeit. Mit freundlichen Grüßen. Carlos López García. Direktor

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From: "Hotel Guest, details on file." (United States)
Submitted on 30-Sep-2011 (English)
Customer Rating: 5/5
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comments Excellent location, staff was friendly and accommodating.
Hotel Response:

Dear client, it,s always nice to know that you have had a pleasant stay with us, due to the service as well as the amenities and location of the hotel. we thank you very much for your feedback. cordially yours. Carlos López García. Manager.

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From: "Hotel Guest, details on file." (Australia)
Submitted on 29-Sep-2011 (English)
Customer Rating: 5/5
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comments Fantastic location, helpful staff, nice big room.
Hotel Response:

Dear clients, We thank you very much for the description of your experience in our hotel. Your feedback about location,, cleanliness and treatment is the best incentive, not only for the management, but also for the hotel staff: our most important purpose is making of your stay an unforgettable experience. Let´s hope to welcome you again. kind regards. Carlos López García. Manager.

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From: roberto rossi (Italy)
Submitted on 28-Sep-2011 (Italian)
Customer Rating: 5/5
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comments Posizione centralissima a 2mt dalla fermata metro, camera pulitissima anche se non molto grande, (pavimento in legno e non la solita logora moquette).Bagno grande con box doccia e bidet. Personale molto gentile, prima colazione nella norma di un hotel 3 stelle. A Madrid è il mio hotel preferito.
Hotel Response:

Gentile cliente. Vi ringrazio molto per i tuoi commenti circa la posizione, pulizia, prima colazione e soprattutto sul nostro staff che era gentile e disponibile durante il vostro soggiorno. E 'importante per noi sentire dai nostri clienti e Naturalmente abbiamo accogliere i vostri consigli. Speriamo di visitare di nuovo la prossima volta che viaggio a Madrid. Saluti. Carlos López García. Direttore.

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From: OSCAR LUIS HERRERA RODRIGUEZ (Spain)
Submitted on 27-Sep-2011 (Spanish)
Customer Rating: 5/5
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comments Es nuestra segunda estancia en este hotel y nos gusta mucho su ubicación, podemos ir a museos, teatros, jardines...caminando. Las habitaciones y los espacios comunes nos parecen de buen gusto y modernos, nos sentimos muy a gusto en él, cada vez que va volvamos a Madrid, seguro que nos alojaremos en él.
Hotel Response:

Estimado cliente, Siempre es un placer comprobar que ha tenido una agradable estancia tanto por nuestro servicio como por las instalaciones y ubicación. Le agradecemos muchísimo sus comentarios. Aprovechamos para enviarle un cordial saludo. Carlos López García. Director.

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From: "Hotel Guest, details on file." (Italy)
Submitted on 27-Sep-2011 (Italian)
Customer Rating: 5/5
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comments bellissimo hotel, pulito, comodo al centro anche a piedi, ottima colazione
Hotel Response:

Gentile cliente. In primo luogo, vi ringrazio per i vostri commenti. Le vostre risposte sono molto importante. Sono contento che ti è piaciuto la prima colazione pulizia e la posizione dell 'hotel. Ci auguriamo che ci scelgono anche la prossima volta che visiti Madrid. Grazie ancora per il vostro tempo. Saluti. Carlos López García. Direttore.

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From: FOTINI LIAMI (Greece)
Submitted on 27-Sep-2011 (English)
Customer Rating: 5/5
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comments excellent value for money
Hotel Response:

Dear client, We thank you very much for your feedback and of course if you wish to visit us again we´ll be delighted to welcome you. Thank you and kind regards. Carlos López García. Manager

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From: Ernesto Martinez (United States)
Submitted on 26-Sep-2011 (Spanish)
Customer Rating: 5/5
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comments Excelente hotel con una ubicación inmejorable, en la calle Alcalá a solo 2 cuadras de la Puerta del Sol, en el centro de todas las atracciones de Madrid, y con la estación del metro en la esquina. El personal de la recepción se preocupa mucho por los usuarios. Ricardo en especial se tomó para sí recuperar nuestra maleta que Air France había perdido, le agradecemos mucho. Si quiere de veras disfrutar su estancia en Madrid, reserve en el Regina, ya nosotros estamos deseosos de volver!
Hotel Response:

Estimado cliente. En primer lugar darle las gracias por sus comentarios y la detallada descripción del hotel y sus servicios. Gracias también en nombre de la propiedad y del personal a quien he hecho llegar su opinión. Nos alegra saber que tuvo una agradable estancia entre nosotros y que le encantó la atmósfera, la ubicación y el cuidado de los detalles del hotel, pues cada día lo realizamos con el máximo esmero. Esperamos de nuevo su visita en su próximo viaje a Madrid. Un cordial saludo. Carlos López García. Director.

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From: "Hotel Guest, details on file." (Austria)
Submitted on 26-Sep-2011 (German)
Customer Rating: 5/5
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comments Die Einzelzimmer waren relativ groß und komfortabel, und auch top gepflegt. Das Personal sehr freundlich und kompetent. Es war genau das, was man sich von einem Innenstadthotel zu diesem Preis erwartet.
Hotel Response:

Sehr geehrter Kunde, Immer ein Vergnügen, Sie zu sehen haben einen angenehmen bleiben sowohl unsere Service-und für die Einrichtungen und Standort. Vielen Dank Ihre Kommentare. Nutzen Sie diese Gelegenheit, um einen herzlichen Gruß senden. Carlos López García. Direktor

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From: Tawnya Hartberger (Singapore)
Submitted on 26-Sep-2011 (English)
Customer Rating: 4/5
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comments Location could not be better. Staff were very helpful (front row seats to bullfight!), and facilities very clean. Bathroom not well-designed (toilet is nearly flush with wall), no outlets at bedside, and noisy fight outside until 5 AM one night. But we would stay there again!
Hotel Response:

Dear client, Thank you very much for your comments about the location and the attentions and kindness of our staff during your stay. It,s very important for us to know our client´s opinion, and of course we thank very much your recomendations. Hopefully you´ll visit us again. Cordially yours. Carlos López García. Manager

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From: "Hotel Guest, details on file." (Spain)
Submitted on 26-Sep-2011 (Spanish)
Customer Rating: 4/5
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comments Aunque mi estancia fué corta, pero buena y con un servicio en general muy bueno, lleno de atenciones.
Hotel Response:

Estimado Cliente. Muchas gracias por sus comentarios acerca de nuestro personal, que fue amable y atento durante su estancia. Es importante para nosotros conocer la opinión de nuestros clientes. Esperamos de nuevo su visita la próxima vez que viaje a Madrid. Un cordial saludo. Carlos López García. Director.

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From: "Hotel Guest, details on file." (Spain)
Submitted on 26-Sep-2011 (Spanish)
Customer Rating: 5/5
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comments Solamente les advertiría de que sus instrucciones sobre el pago anticipado de la reserva son confusas e inducen a error. Pese a ello, todo, todo, me pareció inmejorable. Sin duda que volveré.
Hotel Response:

Estimado Sr. Castro. Muchas gracias por sus comentarios. Nos alegra saber que ha disfrutado de su estancian en el hotel, su opinión es muy importante para nosotros y por supuesto tomamos nota de sus recomendaciones acerca del sistema de reservas. Muchas gracias de nuevo por su tiempo. Atentamente. Carlos López García. Director.

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From: "Hotel Guest, details on file." (Spain)
Submitted on 25-Sep-2011 (Spanish)
Customer Rating: 4/5
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From: francisco corbalan pagan (Spain)
Submitted on 25-Sep-2011 (Spanish)
Customer Rating: 4/5
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From: "Hotel Guest, details on file." (Singapore)
Submitted on 25-Sep-2011 (English)
Customer Rating: 4/5
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comments Very conveniently located. Very friendly & helpful staff. Place is kept very place.... Good job!
Hotel Response:

Dear clients, We thank you very much for the description of your experience in our hotel. Your feedback about location and treatment is the best incentive, not only for the management, but also for the hotel staff: our most important purpose is making of your stay an unforgettable experience. Let´s hope to welcome you again,kind regards. Carlos López García. Manager.

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From: "Hotel Guest, details on file." (Canada)
Submitted on 24-Sep-2011 (English)
Customer Rating: 5/5
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From: miguel juan martinez (Spain)
Submitted on 23-Sep-2011 (Spanish)
Customer Rating: 5/5
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comments Increible en los tiempos que estamos que haya un hotel tan centrico y tan maravilloso. La comida excelente. La habitacion que nos asignaron en la sexta planta estupenda y muy ventilada y na de ruidos.Hemos salido contentisimos.
Hotel Response:

Estimado Cliente. Le agradecemos sus comentarios. Es importante para nosotros conocer la opinión de nuestros clientes, en especial, cuando nos informan que el hotel cumplió o superó las expectativas o aspiraciones del cliente. Esperamos de nuevo su visita la próxima vez que viaje a Madrid. Atentamente. Carlos López García. Director.

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From: "Hotel Guest, details on file." (Switzerland)
Submitted on 22-Sep-2011 (Italian)
Customer Rating: 5/5
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comments Otiima posizione Ottimo servizio Davvero la soluzione ottimale per visitare la cittä
Hotel Response:

Gentile cliente. La tua opinione è molto importante per l'hotel. Vi ringrazio molto per la vostra alto valore, perché per noi significa che il vostro soggiorno nella hotel è stato soddisfacente e piacevole. Ci auguriamo che scegliere di nuovo la prossima volta che si visita Madrid. Grazie ancora per il vostro tempo. Saluti. Carlos López García. Direttore.

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From: "Hotel Guest, details on file." (United Kingdom)
Submitted on 22-Sep-2011 (English)
Customer Rating: 5/5
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comments Very much enjoyed our stay. Perfect location. We stayed for 3 nights and had an attic room with a balcony. Decent sized room and it was quiet and didn't smell of smoke, which was one of our concerns. Whilst the view was the next door office block, it didn't matter as it made it a quieter Balcony. We didn't eat at the hotel, as there are so many places to eat in Madrid but it looked good.
Hotel Response:

Dear client, it,s always nice to know that you have had a pleasant stay with us, due to the service as well as the amenities and location of the hotel. we thank you very much for your feedback. cordially yours. Carlos López García. Manager

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From: "Hotel Guest, details on file." (Spain)
Submitted on 22-Sep-2011 (Spanish)
Customer Rating: 4/5
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From: "Hotel Guest, details on file." (Brazil)
Submitted on 22-Sep-2011 (Spanish)
Customer Rating: 5/5
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comments No sei escrevir en espanhol, pero voy en português. Gostei muito do Hotel Regina. Habitaciones largas e limpias. Punto espetacular. Las personas que trabajan en hotel son educadíssimas e prestativas. Andei pela Espanha e Marruecos em hoteles 4 estrelas e nenhum se compara ao Regina. Muito obrigada. Já lo indiquei para mi agente de viajens en Brasil Gracias Regina Chaves
Hotel Response:

Caro cliente. Congratulamo-nos com seus comentários. É importante para nós ouvir de nossos clientes, especialmente quando somos informados de que o hotel cumpriu ou excedeu as expectativas e aspirações do cliente. Esperamos visitar novamente na próxima vez que viajar para Madrid. Sinceramente. Carlos López García. Diretor.

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From: "Hotel Guest, details on file." (Spain)
Submitted on 22-Sep-2011 (English)
Customer Rating: 4/5
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From: "Hotel Guest, details on file." (Spain)
Submitted on 22-Sep-2011 (Spanish)
Customer Rating: 5/5
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comments Muy buen hotel. Situacion optima y servicio excelente. Absolutamente recomendable
Hotel Response:

Estimado cliente. En primer lugar, darle las gracias por sus comentarios. Su opinión es muy importante. Me alegra saber que le gustó la ubicación y el servicio del hotel. Esperamos que nos elija de nuevo la próxima vez que visite Madrid. De nuevo, gracias por su tiempo. Un cordial saludo. Carlos López García. Director.

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From: Frédéric Henry (Luxembourg)
Submitted on 21-Sep-2011 (English)
Customer Rating: 5/5
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comments centrally located in Madrid,nice ,modern newly decorated rooms , good value for money ,helpful and friendly staff at the reception. we had dinner in the hotels' restaurant on the first night, bad experience, the food was bad and the waiters were busy setting up the tables for breakfast,rushing around ( only 8 customers in the restaurant ) they did not take the time to look after us but gave us the impression that we sould hurry up since they wanted to leave also.
Hotel Response:

Dear client, Thank you very much for your comments about the location, cleanliness and mainly about the attentions and kindness of our staff during your stay. It,s very important for us to know our client´s opinion, and of course we take note of your recommendations about the restaurant. Hopefully you´ll visit us again. Cordially yours. Carlos López García. Manager.

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From: "Hotel Guest, details on file." (Italy)
Submitted on 21-Sep-2011 (Italian)
Customer Rating: 5/5
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comments Posizione ideale per visitare la città (siamo nella "City") è tutto vicino, musei e piazze più importanti. Stanza confortevole e colazione buffet ottima, c'era di tutto!!!! Buoni anche i servizi e gentile il personale, anche se noi non parlavamo spagnolo. Abbiamo mangiato nel ristorante dell'Hotel, che in alcuni giorni della settimana offriva menù a prezzi concorrenziali, tutto buono. Infine abbiamo potuto pesare le nostre valigie, con i voli low cost è fondamentale poter usufruire di tale servizio. Ci torneremo nel caso dovessimo decidere di visitare ancora Madrid (considerate che abbiamo trovato una buona offerta per sette notti con colazione e frutta con spumante di benvenuto). Hasta luego a todos.
Hotel Response:

Gentile cliente. Vi ringrazio molto per i tuoi commenti circa la posizione, pulizia, ristorazione, soprattutto sul nostro staff che era gentile e disponibile durante il vostro soggiorno. E 'importante per noi sentire dai nostri clienti e Naturalmente abbiamo accogliere i vostri consigli. Speriamo di visitare di nuovo la prossima volta che viaggio a Madrid. Saluti. Carlos López García. Direttore.

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From: Diana Duijvestijn (Netherlands)
Submitted on 20-Sep-2011 (English)
Customer Rating: 4/5
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comments perfect room, central location in the city, good service and hospitality
Hotel Response:

Dear client, Your opinion is very important for the hotel, and we, re delighted to know that your stay with us was satisfactory and memorable. We hope you´ll visit us again in your next travel to Madrid. Thank you for your time. Cordially yours. Carlos López García. Manager.

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From: André Häsler (Switzerland)
Submitted on 20-Sep-2011 (German)
Customer Rating: 4/5
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comments Das Hotel ist von der Lage her perfekt, man ist mitten im Zentrum. Der ganze Service war auch TOP inkl. Frühstück, die Zimmer sind wunderschön eingerichtet aber zu hellhörig, liegt vor allem an der Zimmertüre die hat einfach zu viel Spalt zum Türrahmen, schade :-( Aber ansonsten alles Top :-) komme wieder.
Hotel Response:

Sehr geehrter Kunde. Vielen Dank für Ihre Kommentare über den Standort, Reinigung, Frühstück und vor allem auf unsere Mitarbeiter, die war freundlich und hilfsbereit während Ihres Aufenthalts. Es ist wichtig für uns von unseren Kunden zu hören und zu Natürlich begrüßen wir Ihren Empfehlungen. Wir hoffen, wieder zu besuchen Sie das nächste Mal nach Madrid. Grüße Carlos López García. Direktor.

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From: Gareth Jones (United Kingdom)
Submitted on 20-Sep-2011 (English)
Customer Rating: 4/5
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comments The Hotel Regina is centrally located in the Calle Alcala. The rooms were clean, comfortable and functional, rather than luxurious. The breakfasts were what you would expect in a hotel of this standard, although we did not dine in the restaurant. The cafeteria attracted a lot of local custom, which I took to be a good sign. All members of the hotel staff that we encountered were friendly and helpful. Would we use the Hotel Regina again? Yes, definitely.
Hotel Response:

Dear client, Thank you very much for your comments about the location, cleanliness, breakfast and mainly about the attentions and kindness of our staff during your stay. It,s very important for us to know our client´s opinion, and of course we thank very much your feedback. Hopefully you´ll visit us again. Cordially yours. Carlos López García. Manager.

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From: "Hotel Guest, details on file." (United States)
Submitted on 19-Sep-2011 (English)
Customer Rating: 5/5
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comments I wish there was way to rate higher the 5 The front desk was excellent, the room was excellent, the breakfast was excellent. I would definately stay here again and recommend it to my friends, they accomodated all of my request!
Hotel Response:

Dear clients, We thank you very much for the description of your experience in our hotel. Your feedback about location, breakfast and treatment is the best incentive, not only for the management, but also for the hotel staff: our most important purpose is making of your stay an unforgettable experience. Let´s hope to welcome you again. kind regards. Carlos López García. Manager.

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From: Frank Cavanagh (Ireland)
Submitted on 19-Sep-2011 (English)
Customer Rating: 4/5
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comments Excellent location. Very friendly staff. Good restaurant and cafeteria. We stayed for 5 nights to attend a wedding.Most of the visiting wedding party were also staying at the Regina, which gave it a special feeling for us. The longer stay and advance booking discounts proved good value overall. Our only crib (and this applies to most city centre hotels) was the noise from the street at back of hotel with night time refuse collection and traffic generally disrupting sleep. Having said that the rooms were comfortable and nicely furnished. Beds were very comfortable. I will certainly use the Regina on my next trip to Madrid, but will request a room away from the street.
Hotel Response:

Dear client, Thank you very much for your comments about the location, cleanliness, breakfast and mainly about the attentions and kindness of our staff during your stay. It,s very important for us to know our client´s opinion, and of course we thank very much your feedback. Hopefully you´ll visit us again. Cordially yours. Carlos López García. Manager.

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From: "Hotel Guest, details on file." (United States)
Submitted on 19-Sep-2011 (English)
Customer Rating: 5/5
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comments This hotel was wonderful. We had great service and the breakfast buffet was amazing.
Hotel Response:

Dear client, Thank you very much for your comments about the location, breakfast and mainly about the attentions and kindness of our staff during your stay. It,s very important for us to know our client´s opinion, and of course we thank very much your feedback. Hopefully you´ll visit us again. Cordially yours. Carlos López García. Manager

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From: "Hotel Guest, details on file." (Spain)
Submitted on 17-Sep-2011 (Spanish)
Customer Rating: 5/5
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comments Buena ubicación y estupenda recepción. Desayuno muy rico
Hotel Response:

Estimados clientes. Le agradecemos mucho la descripción de su experiencia en el hotel. Sus comentarios acerca de nuestra ubicación, desayuno y trato al cliente son el mejor incentivo tanto para la dirección como para el personal del hotel ya que nuestro objetivo es hacer que la estancia de los clientes sea una experiencia inolvidable. Esperamos poder darle de nuevo la bienvenida en su próxima visita a Madrid. Atentamente. Carlos López García. Director.

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From: GianCarlo Rodigari (Italy)
Submitted on 16-Sep-2011 (Italian)
Customer Rating: 5/5
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comments Ottimo Hotel! nn c'è nulla da dire, posizione strategica,pulitissimo molto bello! Ci torneremo sicuramente
Hotel Response:

Gentile cliente. La tua opinione è molto importante per l'hotel. Vi ringrazio molto per la vostra alto valore, perché per noi significa che il vostro soggiorno nella hotel è stato soddisfacente e piacevole. Sulla base delle loro raccomandazioni, ci auguriamo che abbiamo scelto di di nuovo la prossima volta che si visita Madrid. Grazie ancora per il vostro tempo. Saluti. Carlos López García. Direttore.

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From: "Hotel Guest, details on file." (United Kingdom)
Submitted on 16-Sep-2011 (English)
Customer Rating: 5/5
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comments Although we were on a special offer and we requested a room with a view and a balcony, they were provided which was super. The room, the breakfasts and the service by reception were excellent and all the staff were friendly The Regina hotel is just across the road from the metro and within walking distance of all the main sites. If we return to Madrid this is where we will stay.
Hotel Response:

Dear client, Thank you very much for your comments about the location, cleanliness, breakfast and mainly about the attentions and kindness of our staff during your stay. It,s very important for us to know our client´s opinion, and of course we thank very much your feedback. Hopefully you´ll visit us again. Cordially yours. Carlos López García. Manager.

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From: LUZ De la Fuente Palacio (Spain)
Submitted on 15-Sep-2011 (Spanish)
Customer Rating: 4/5
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comments Es un hotel muy cómodo y con buena relación calidad-precio.Si tuviese que pone un pero,el ruido matinal.
Hotel Response:

Estimado Cliente, Le agradecemos mucho sus comentarios.Tomamos nota de sus recomendaciones.y por supuesto estaremos encantados de volver a darle la bienvenida en su próxima visita a Madrid. Muchas gracias nuevamente y reciba un cordial saludo. Carlos López García. Director.

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From: Olga Komissarova (N/A)
Submitted on 15-Sep-2011 (Spanish)
Customer Rating: 5/5
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comments Muy buenas, Mi estancia en el Hotel Regina ha sido muy favorable, hotel se encuentra en un sitio muy comodo, en el pleno centro, el metro esta justo enfrente de la salida del hotel. Servicio esde nivel excelente. La proxima vez eligo Hotel Regina de nuevo. Gracias, Olga
Hotel Response:

Estimada Olga. En primer lugar darle las gracias por sus comentarios a cerca del hotel y sus servicios. Gracias también en nombre de la propiedad y del personal a quien he hecho llegar su opinión. Nos alegra saber que tuvo una agradable estancia entre nosotros.Esperamos de nuevo su visita en su próximo viaje a Madrid. Un cordial saludo. Carlos López García. Director.

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From: "Hotel Guest, details on file." (United Kingdom)
Submitted on 15-Sep-2011 (English)
Customer Rating: 5/5
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comments really nice place,very convenient
Hotel Response:

Dear client, Your opinion is very important for the hotel, and we, re delighted to know that your stay with us was satisfactory and memorable. According with your advisable comments we hope you´ll visit us again. Thank you for choosing us. Cordially yours. Carlos López García. Manager.

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From: "Hotel Guest, details on file." (United States)
Submitted on 15-Sep-2011 (English)
Customer Rating: 5/5
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comments Our stay was great. 3 things I'd like to suggest are: 1) Hallway noise is VERY loud in the rooms so perhaps either better insulation or fitting of the room door or padded rug / runner in the hallway to help insulate sound 2) Better wifi access in the rooms as we had a room on the 2nd floor of the hotel and did not receive signal to use it so we'd have to got the lobby to do so. 3) Lastly there was no clock on the room and we could not get the clock on the TV to work (even asked the front desk to set this up). So it would be great if the room had an alarm clock of some sort. Otherwise the room was clean, great design, inviting, and the staff was great including the excellent cleaning staff.
Hotel Response:

Dear Customer. Thank you very much for your comments. We are pleased that the hotel stay was pleasant. We take note of your recommendations to improve and ensure that our clients meet their expectations by 100%. We hope to see you again soon on your next visit to Madrid. Sincerely. Carlos López García. Manager.

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From: miguel avila (Venezuela)
Submitted on 15-Sep-2011 (Spanish)
Customer Rating: 4/5
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comments Excelente hotel, muy buena ubicacion, muy buen desayuna, habitaciones comodas y limpias, precio economico. Los Felicito Gracias
Hotel Response:

Estimados clientes. Le agradecemos mucho la descripción de su experiencia en el hotel. Sus comentarios acerca de nuestra ubicación, limpieza y el desayuno son el mejor incentivo tanto para la dirección como para el personal del hotel ya que nuestro objetivo es hacer que la estancia de los clientes sea una experiencia inolvidable. Esperamos poder darle de nuevo la bienvenida en su próxima visita a Madrid. Atentamente. Carlos López García. Director.

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From: melvin houser (United Kingdom)
Submitted on 15-Sep-2011 (English)
Customer Rating: 5/5
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comments Comfortable hotel in a perfect location for visiting Madrid's attractions
Hotel Response:

Dear client, We thank you very much for your feedback and of course if you wish to visit us again we´ll be delighted to welcome you. Thank you and kind regards. Carlos López García. Manager.

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From: mariarosa cavallo (Italy)
Submitted on 15-Sep-2011 (Italian)
Customer Rating: 5/5
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From: helen reece (Spain)
Submitted on 15-Sep-2011 (English)
Customer Rating: 5/5
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comments The Location of the hotel is fantastic , which makes your stay in Madrid much better . Right outside the metro and right where it all happens . The breakfast was fantastic , the room clean but the view from the room was poor , it was onto a boxed in area which made the room a bit closed in ..However didn't affect the brilliant time we had .I would return to the hotel for sure .
Hotel Response:

Dear client, Thank you very much for your comments about the location, cleanliness, breakfast and mainly about the attentions and kindness of our staff during your stay. It,s very important for us to know our client´s opinion. We take note for your recomendations about the room and of course we thank very much your feedback. Hopefully you´ll visit us again. Cordially yours. Carlos López García. Manager.

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From: "Hotel Guest, details on file." (Spain)
Submitted on 13-Sep-2011 (Spanish)
Customer Rating: 5/5
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comments Ha sido una estancia muy agradable. El personal es muy profesional. El hotel esta muy bien situado. La habitación aunque no era muy grande si muy bonita. El café que ofrecen en el desayuno es bastante malo y en general el desayuno no esta mal aunque podría ser mejor.
Hotel Response:

Estimados clientes. Le agradecemos mucho la descripción de su experiencia en el hotel. Sus comentarios acerca de nuestra ubicación, limpieza y trato al cliente son el mejor incentivo tanto para la dirección como para el personal del hotel ya que nuestro objetivo es hacer que la estancia de los clientes sea una experiencia inolvidable. Tomamos nota de sus recomendaciones acerca del desayuno. Esperamos poder darle de nuevo la bienvenida en su próxima visita a Madrid. Muchas gracias por su tiempo. Atentamente. Carlos López García. Director.

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From: Carmen Saludes Olavera (Spain)
Submitted on 13-Sep-2011 (Spanish)
Customer Rating: 5/5
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comments Muy buena la habitación y el hotel en general.
Hotel Response:

Estimado cliente. Muchísimas gracias por su tiempo y la alta valoración de su estancia en el hotel, sus palabras nos animan a seguir con nuestra labor que no es otra que tratar que nuestros clientes tengan una estancia agradable y un servicio excelente. Estaremos encantados de darle de nuevo la bienvenida en su próxima visita a Madrid. De nuevo muchas gracias. Atentamente. Carlos López García. Director.

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From: "Hotel Guest, details on file." (N/A)
Submitted on 13-Sep-2011 (English)
Customer Rating: 4/5
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From: "Hotel Guest, details on file." (Romania)
Submitted on 12-Sep-2011 (English)
Customer Rating: 5/5
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comments Simply wonderful. Great location, great room (a bit small, but very much comfortable), great breakfast, very friendly staff... In case I travel to Madrid again, I shall certainly stay at Hotel Regina.
Hotel Response:

Dear client, Thank you very much for your comments about the location, cleanliness, breakfast and mainly about the attentions and kindness of our staff during your stay. It,s very important for us to know our client´s opinion, and of course we thank very much your feedback. Hopefully you´ll visit us again. Thank you very much again for choosing us. Cordially yours. Carlos López García. Manager

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From: Thomas Leonard (United Kingdom)
Submitted on 11-Sep-2011 (English)
Customer Rating: 5/5
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comments Excellent location friendly and really helpful staff. Would certainly stay there again if ever in Madrid again.
Hotel Response:

Dear clients, We thank you very much for the description of your experience in our hotel. Your feedback about location,and treatment is the best incentive, not only for the management, but also for the hotel staff: our most important purpose is making of your stay an unforgettable experience. Let´s hope to welcome you again. kind regards. Carlos López García. Manager.

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From: "Hotel Guest, details on file." (United Kingdom)
Submitted on 11-Sep-2011 (English)
Customer Rating: 4/5
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comments The Hotel Regina has pleasant, friendly and helpful staff most of whom could speak a little English. The room was excellent with good facilities. Although some instructions on how to use the radio would have been useful. ;-) We’re we on the first floor, so the noise from late night revellers could be heard (if you’re light sleepers like we are) but only for a few minutes at a time. But the window had good double glazing otherwise. The rooms were always cleaned and tidied everyday The buffet breakfast was very good. There is something there for everyone. From Champagne to water! Cheeses to chocolate spread. :-) The Hotel is in the centre of Madrid and is within walking distance for most of the sites. Otherwise get the Madrid city bus tour which stops almost outside. Tickets can be bought from the reception (cash only £20 per person) which is convenient. Thoroughly recommended! Kevin and Sonia from Plymouth, UK
Hotel Response:

Dear client, Thank you very much for your comments about the location, cleanliness, breakfast and mainly about the attentions and kindness of our staff during your stay. It,s very important for us to know our client´s opinion, and of course we thank very much your feedback. Hopefully you´ll visit us again. Cordially yours. Carlos López García. Manager.

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From: "Hotel Guest, details on file." (Argentina)
Submitted on 10-Sep-2011 (Spanish)
Customer Rating: 5/5
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comments E l trato fue muy amable de todos los empleados!!!! La ubicación del hotel es inmejorable y todo el servicio , tanto de limpieza como la predisposición para ayudarnos fue óptima!!! Les agradezco mucha toda la cooperación que me han brindado y estaré de nuevo en el hotel el mes que viene!!! Muchas gracias!!!
Hotel Response:

Estimado cliente. En primer lugar darle las gracias por sus comentarios y la detallada descripción del hotel y sus servicios. Gracias también en nombre de la propiedad y del personal a quien he hecho llegar su opinión. Nos alegra saber que tuvo una agradable estancia entre nosotros, pues cada día realizamos nuestro trabajo con el máximo esmero. Esperamos de nuevo su visita en su próximo viaje a Madrid. Atentamente. Carlos López García. Director.

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From: "Hotel Guest, details on file." (Spain)
Submitted on 9-Sep-2011 (Spanish)
Customer Rating: 4/5
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comments Un hotel estupendo. Absolutamente recomendable.
Hotel Response:

Estimado cliente. Su opinión es muy importante para el hotel. Muchas gracias por su alta valoración, ya que para nosotros significa que su estancia en el hotel fue satisfactoria y agradable. De acuerdo con sus recomendaciones, esperamos que nos elija de nuevo la próxima vez que visite Madrid. De nuevo gracias por su tiempo. Un cordial saludo. Carlos López García. Director.

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From: "Hotel Guest, details on file." (Italy)
Submitted on 9-Sep-2011 (Italian)
Customer Rating: 5/5
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From: "Hotel Guest, details on file." (Italy)
Submitted on 9-Sep-2011 (Spanish)
Customer Rating: 4/5
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From: "Hotel Guest, details on file." (Spain)
Submitted on 8-Sep-2011 (Spanish)
Customer Rating: 5/5
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comments hotel muy agradable, personal muy atento,situación perfecta.volveremos
Hotel Response:

Estimado Cliente. Le agradecemos sus comentarios. Es importante para nosotros conocer la opinión de nuestros clientes, en especial, cuando nos informan que el hotel cumplió o superó las expectativas o aspiraciones del cliente. Esperamos de nuevo su visita la próxima vez que viaje a Madrid. Atentamente. Carlos López García. Director.

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From: "Hotel Guest, details on file." (United Kingdom)
Submitted on 8-Sep-2011 (English)
Customer Rating: 4/5
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comments We had the exclusive summer deal and it was awesome! The double room was very clean and comfortable, complete with bottle of Cava and fruit platter, plus breakfast included the following morning. A very central location. Staff were helpful. A very enjoyable stay in Madrid!
Hotel Response:

Dear clients, We thank you very much for the description of your experience in our hotel. Your feedback about location,, cleanliness and treatment is the best incentive, not only for the management, but also for the hotel staff: our most important purpose is making of your stay an unforgettable experience. Let´s hope to welcome you again,kind regards. Carlos López García. Manager.

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From: GM Broere (Netherlands)
Submitted on 8-Sep-2011 (English)
Customer Rating: 4/5
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comments We stayed with great pleasure that, relative to the center, perfectly located hotel. Our room met our expectations well, it was spacious and had a perfect location at the front of the hotel. The breakfast was well kept and the hotel staff was helpful and appropriate. We can certainly recommend this hotel and would like to come back. It is a city hotel so some noise from the surrounding is part of it.
Hotel Response:

Dear client, it,s always nice to know that you have had a pleasant stay with us, due to the service as well as the amenities and location of the hotel. we thank you very much for your feedback. cordially yours. Carlos López García. Manager.

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From: PIER PAOLO LODIGIANI (Italy)
Submitted on 7-Sep-2011 (Italian)
Customer Rating: 4/5
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comments disponibilità,cortesia,wi-fi gratuito e funzionante,camera arredata con gusto e pulita, breakfast di qualità fino alle 11.30, che dire..... molto molto soddisfatto.
Hotel Response:

Gentile cliente. La tua opinione è molto importante per l'hotel. Vi ringrazio molto per la vostra alto valore, perché per noi significa che il vostro soggiorno a hotel è stato soddisfacente e piacevole. Secondo le loro raccomandazioni, ci aspettiamo da scegliere di nuovo la prossima volta che si visita Madrid. Grazie ancora per il vostro tempo. Saluti. Carlos López García. Direttore.

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From: AGGELOS IOANNIDIS (Greece)
Submitted on 7-Sep-2011 (English)
Customer Rating: 5/5
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comments Awesome location, great Hotel overall with a very affordable price. The staff was helpful, the room was clean and spaceous and the only "kinda" downside is the frequent noise from the cleaning ladies vaccuming all day.
Hotel Response:

Dear client, We thank you very much for your feedback. We take note for your recomendations and of course if you wish to visit us again we´ll be delighted to welcome you. Thank you and kind regards. Carlos López García. Manager.

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From: Jean S PICARD (Canada)
Submitted on 7-Sep-2011 (English)
Customer Rating: 4/5
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comments Service staff attentive to our requests. Room service very good. Menus in Restaurants on main floor: room for improvements
Hotel Response:

Dear client, Thank you very much for your comments about the location, cleanliness and mainly about the attentions and kindness of our staff during your stay. It,s very important for us to know our client´s opinion, and of course we welcome your recommendations about restaurant. Hopefully you´ll visit us again. Cordially yours. Carlos López García. Manager.

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From: antonio aresta (Italy)
Submitted on 6-Sep-2011 (Italian)
Customer Rating: 5/5
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comments L'unica cosa non molto positiva è che non c'era nessun addetto alla reception che capisse l'italiano!
Hotel Response:

Gentile cliente. La ringrazio molto per la sua valutazione alta, e siamo lieti di sapere che il vostro soggiorno presso l'hotel era bello. E 'importante per noi ricevere informazioni dai clienti e, naturalmente, abbiamo accogliere i vostri suggerimenti per il miglioramento. Speriamo di visitare di nuovo la prossima volta che viaggio a Madrid. Saluti. Carlos López García. Direttore.

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From: "Hotel Guest, details on file." (Spain)
Submitted on 5-Sep-2011 (Spanish)
Customer Rating: 5/5
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comments Estupenda la atención recibida. Magníficas las instalaciones. Ubicado en el mejor lugar del centro de Madrid, a un paso de Sol, El Retiro, Puerta de Alcalá, Gran Vía, etc.
Hotel Response:

Estimados clientes. Le agradecemos mucho la descripción de su experiencia en el hotel. Sus comentarios acerca de nuestra ubicación, limpieza y trato al cliente son el mejor incentivo tanto para la dirección como para el personal del hotel ya que nuestro objetivo es hacer que la estancia de los clientes sea una experiencia inolvidable. Esperamos poder darle de nuevo la bienvenida en su próxima visita a Madrid. Atentamente. Carlos López García. Director.

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From: Alessandra Pecoraro (Italy)
Submitted on 4-Sep-2011 (Italian)
Customer Rating: 5/5
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comments posizione centralissima, ottimo il rapporto qualita'-prezzo.
Hotel Response:

Gentile Cliente, Sempre un piacere vedere che ha una bella soggiorno. Lavoriamo per garantire ai nostri clienti un soggiorno piacevole e un servizio eccellente, e le sue parole ci aiutano molto. Apprezziamo molto i tuoi commenti. Cogliere l'occasione per inviare un cordiale saluto. Carlos López García. Direttore.

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From: ALFREDO ALFARO LOPEZ (Spain)
Submitted on 4-Sep-2011 (Spanish)
Customer Rating: 5/5
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comments muy contentos, con la situacion y el trato. El desayuno muy completo.
Hotel Response:

Estimado Cliente. Muchas gracias por sus comentarios acerca de la ubicación,el desayuno y nuestro personal, que fue amable y atento durante su estancia. Es importante para nosotros conocer la opinión de nuestros clientes y por supuesto agradecemos sus recomendaciones. Esperamos de nuevo su visita la próxima vez que viaje a Madrid. Un cordial saludo. Carlos López García. Director.

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From: "Hotel Guest, details on file." (Spain)
Submitted on 4-Sep-2011 (Spanish)
Customer Rating: 5/5
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comments La estancia en el Hotel ha superado nuestras expectativas de forma positiva, teníamos buenas referencias y se han visto superadas. La habitación en la cuarta planta dando a la calle Aduana muy buena, creemos que correspondía a la parte nueva del hotel, muy limpia y sin nada de ruidos. El desayuno buffet muy bien. El personal tanto de la Recepción como el de limpieza y camareros atentos y muy correctos. Destacar la señal Wifi gratuita por todo el hotel.
Hotel Response:

Estimado Cliente. Muchísimas gracias por sus comentarios. Me alegra saber que tanto la situación del hotel como la limpieza y el desayuno fueron de su agrado. También que el sistema wifi funcionó correctamente durante su estancia. Asimismo me ocuparé personalmente de hacer llegar sus felicitaciones al personal. Reciba un saludo muy cordial. Carlos López García. Director.

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From: mario dallepalle (Argentina)
Submitted on 4-Sep-2011 (Spanish)
Customer Rating: 5/5
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comments muy lindo el hotel,situado en una zona buenisima y la atencion 10 puntos.
Hotel Response:

Estimado Cliente. Le agradecemos sus comentarios. Es importante para nosotros conocer la opinión de nuestros clientes, en especial, cuando nos informan que el hotel cumplió o superó las expectativas o aspiraciones del cliente. Esperamos de nuevo su visita la próxima vez que viaje a Madrid. Atentamente. Carlos López García. Director

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From: STEFANO BOTTARI (Italy)
Submitted on 4-Sep-2011 (Italian)
Customer Rating: 4/5
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From: Marco Corrado (Italy)
Submitted on 3-Sep-2011 (Italian)
Customer Rating: 5/5
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comments OTTIMO HOTEL DA TUTTI I PUNTI DI VISTA....UBICAZIONE PERFETTA!!!!
Hotel Response:

Gentile cliente. La tua opinione è molto importante per l'hotel. Vi ringrazio molto per la vostra alto valore, perché per noi significa che il vostro soggiorno in hotel è stato soddisfacente e piacevole. Sulla base delle loro raccomandazioni, ci auguriamo che abbiamo scelto di nuovo la prossima volta che si visita Madrid. Grazie ancora per il vostro tempo. Saluti. Carlos López García. Direttore.

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From: Roberto Martellotta (Italy)
Submitted on 3-Sep-2011 (English)
Customer Rating: 5/5
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From: carmen canova (Argentina)
Submitted on 3-Sep-2011 (Spanish)
Customer Rating: 3/5
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comments muy bien ubicado, las habitaciones confortables y buena atencion
Hotel Response:

Estimado cliente, Siempre es un placer comprobar que ha tenido una agradable estancia tanto por nuestro servicio como por las instalaciones y ubicación. Le agradecemos muchísimo sus comentarios. Aprovechamos para enviarle un cordial saludo. Carlos López García. Director.

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From: debra kitney (Australia)
Submitted on 2-Sep-2011 (English)
Customer Rating: 5/5
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comments Ideal location, room clean and fresh, great restaurant, staff friendly and helpfull. Woud reccommend
Hotel Response:

Dear clients, We thank you very much for the description of your experience in our hotel. Your feedback about location,cleanlines, restaurant and treatment is the best incentive, not only for the management, but also for the hotel staff: our most important purpose is making of your stay an unforgettable experience. Let´s hope to welcome you again. kind regards. Carlos López García. Manager.

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From: "Hotel Guest, details on file." (Spain)
Submitted on 2-Sep-2011 (Italian)
Customer Rating: 4/5
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comments Hotel in splendida posizione. Tutte le principali mete di interesse sono facilmente raggiungibili anche senza l'utilizzo dei mezzi di trasporto pubblici. La camera assegnata era ampia e confortevole. Unica pecca quella di avere la vista verso il cortile interno. Personale dell'hotel gentile e sempre disponibile. Buon rapporto qualità e prezzo.
Hotel Response:

Gentile cliente. Vi ringrazio molto per i tuoi commenti circa la posizione, pulito e il nostro staff è stato cordiale e disponibile durante il vostro soggiorno. E 'importante per noi sapere ciò che i nostri clienti possono richiedere una camera esterna, cercando di soddisfare per quanto possibile le esigenze dei nostri clienti. Speriamo di visitare di nuovo la prossima volta che viaggio a Madrid. La ringrazio molto per aver scelto noi. Saluti. Carlos López García. Direttore.

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From: MONICA TREVISAN (Italy)
Submitted on 2-Sep-2011 (Italian)
Customer Rating: 5/5
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comments servizio ottimo, posizione ideale
Hotel Response:

Gentile Cliente, Sempre un piacere vedere che ha una bella soggiorno sia per i nostri servizi e le strutture e posizione. Apprezziamo molto i tuoi commenti. Cogliere l'occasione per inviare un cordiale saluto. Carlos López García. Direttore.

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From: MARIELA SUAREZ (Venezuela)
Submitted on 1-Sep-2011 (Spanish)
Customer Rating: 5/5
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comments Fue un viaje maravilloso, y el hotel excelente (la habitacion: muy comodas y limpias, atencion y la comida buenisima), ademas muy bien ubicado. Por supuesto que reperiremos en nuestro proximo viaje.
Hotel Response:

Estimado cliente. Le agradecemos mucho la descripción de su experiencia en el Hotel Regina. Sus comentarios acerca de nuestra ubicación, servicio,limpieza y restaurante, son el mejor premio e incentivo para continuar haciendo que la estancia nuestros huéspedes sea una experiencia inolvidable. Esperamos poder darle pronto la bienvenida nuevamente en Hotel Regina Muchísimas gracias. Atentamente. Carlos López García. Director.

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From: luciano vaselli (Italy)
Submitted on 1-Sep-2011 (Italian)
Customer Rating: 5/5
.
comments Ottimo tutto.
Hotel Response:

Gentile cliente. La tua opinione è molto importante per l'hotel. Vi ringrazio molto per la vostra alto valore, perché per noi significa che il vostro soggiorno a hotel è stato soddisfacente e piacevole. Ci auguriamo che ci scelgono anche la prossima volta che visiti Madrid. Grazie ancora per il vostro tempo. Saluti. Carlos López García. Direttore.

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From: "Hotel Guest, details on file." (Russian Federation)
Submitted on 31-Aug-2011 (Russian)
Customer Rating: 4/5
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comments Плохая шумоизоляция в номерах. Все остальное для 3*** очень хорошо.
Hotel Response:

Уважаемый клиент. Спасибо вам большое за ваши комментарии во время Вашего пребывания в отеле. Очень важно для нас, чтобы услышать от наших клиентов и Конечно, мы приветствуем ваши рекомендации по звукоизоляции. Мы надеемся посетить в следующий раз вы отправляетесь в Мадриде. С уважением. Carlos López García. Директора.

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From: Fidel Diaz Muñoz (Mexico)
Submitted on 31-Aug-2011 (Spanish)
Customer Rating: 4/5
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comments Hola, durante la semana que pasé con la familia en el Hotel Regina, me pareció que está muy bien ubicado, en el centro de la actividad turística de Madrid. La atención fue muy buena, el personal muy amable y atento. Solo considero que las camas podrían mejorar con colchones un poco más suaves y modernizar las prendas de la cama. En general es un hotel muy agradable.
Hotel Response:

Estimado Cliente. Muchas gracias por sus comentarios acerca de nuestro personal, que fue amable y atento durante su estancia. Es importante para nosotros conocer la opinión de nuestros clientes y por supuesto agradecemos sus recomendaciones. Esperamos de nuevo su visita la próxima vez que viaje a Madrid. Atentamente. Carlos López García. Director.

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From: "Hotel Guest, details on file." (Italy)
Submitted on 30-Aug-2011 (Italian)
Customer Rating: 5/5
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comments Personale dell'hotel estremamente cortese, ottimo rapporto prezzo/qualità, posizione hotel centrale e quindi sono facilmente raggiungibili anche a piedi i luoghi di maggiore interesse.
Hotel Response:

Gentile cliente. Noi apprezziamo molto la descrizione della sua esperienza in hotel. I vostri commenti sulla nostra posizione, la pulizia e cercare di cliente è il miglior incentivo sia per la gestione e per la Il personale dell'hotel poiché il nostro obiettivo è quello di rendere il soggiorno dei clienti un'esperienza indimenticabile. Non vediamo l'ora di poter ospitare nuovamente. Grazie mille. Cordiali saluti. Carlos López García. Direttore.

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From: Lindsay Ulaszek (United States)
Submitted on 30-Aug-2011 (English)
Customer Rating: 5/5
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comments Very clean & staff was very friendly and helpful. Great location in the heart of downtown & right by the Metro.
Hotel Response:

Dear client, it,s always nice to know that you have had a pleasant stay with us, due to the service as well as the amenities and location of the hotel. we thank you very much for your feedback. Thank you very much for choosing us. Sincerely. Carlos López García. Manager.

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From: Rosamond Hilden (United States)
Submitted on 30-Aug-2011 (English)
Customer Rating: 4/5
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comments Great location and attentive staff which makes a traveller feel welcomed to your lovely city of Madrid. My request for a quiet & non-smoking room were met this is very important to me, thanks.
Hotel Response:

Dear client, Thank you very much for your comments about the location, cleanliness and mainly about the attentions and kindness of our staff during your stay. It,s very important for us to know our client´s opinion, and of course we thank very much your feedback. Hopefully you´ll visit us again. Cordially yours. Carlos López García. Manager.

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From: Nicolas Cahen (Dominican Republic)
Submitted on 30-Aug-2011 (Spanish)
Customer Rating: 4/5
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comments Muy buena opción en Madrid. Tuvimos una habitación amplia y renovada hace poco. El servicio ha sido perfecto.
Hotel Response:

Estimado cliente, Siempre es un placer comprobar que ha tenido una agradable estancia tanto por nuestro servicio como por las instalaciones y ubicación. Le agradecemos muchísimo sus comentarios. Aprovechamos para enviarle un cordial saludo. Carlos López García. Director.

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From: NICOLO CIPOLLA (Italy)
Submitted on 30-Aug-2011 (Italian)
Customer Rating: 4/5
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comments conoscevo l'HOTEL Regina sono tornato percHè già mi ero trovato bene.
Hotel Response:

Gentile Cliente, Noi apprezziamo molto i tuoi commenti e naturalmente noi felice di accoglierlo indietro se decide di ripetere. La ringrazio molto per aver scelto l'Hotel Regina. Cordiali saluti. Carlos López García. Direttore.

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From: "Hotel Guest, details on file." (Germany)
Submitted on 30-Aug-2011 (German)
Customer Rating: 5/5
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comments Sehr geehrtes Hotel Team, wir waren sehr zufrieden mit der age und dem Service. Für dieses Hotel kann man eine Empfehlung geben.Eine sehr gute Lage und trotzdem ruhig.
Hotel Response:

Sehr geehrter Kunde. Ihre Meinung ist uns sehr wichtig, um das Hotel. Vielen Dank für Ihre hohen Wert, weil es für uns bedeutet, dass Sie Ihren Aufenthalt in Hotel war zufriedenstellend und erfreulich. Wir hoffen, dass Sie uns wieder bei Ihrem nächsten Besuch in Madrid. Nochmals vielen Dank für deine Zeit. Regards. Carlos López García. Direktor.

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From: Yuliya Pidlisna (Norway)
Submitted on 29-Aug-2011 (English)
Customer Rating: 5/5
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comments i liked the hotel, the rooms are furnished comfortably, the conditioner was a quite refresh in the weather of Madrid in mid summer. The location is also perfect, 5 min from Sol and 2 sec to Sevilla stop. If gonna go to Madrid again, will definitely choose this one. The managers, people at the reception and the breakfast were very welcoming. Though the menu at breakfast could be more creative in Spain.
Hotel Response:

Dear Customer. Thank you very much for your comments about the location, cleaning, breakfast and foremost on our staff who was friendly and helpful during your stay. It is important for us to hear from our customers and of course we welcome your recommendations. We hope to visit again the next time you travel to Madrid. Thank you very much for choosing us. Regards. Carlos López García. Manager.

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From: VICTOR CIUDAD SANCHEZ (Spain)
Submitted on 29-Aug-2011 (Spanish)
Customer Rating: 5/5
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comments Quedamos contentos en todos los sentidos PARA VISITAR MADRID OS LO ACONSEJO.UN SALUDO
Hotel Response:

Estimado Cliente, Le agradecemos mucho sus comentarios y por supuesto estaremos encantados de volver a darle la bienvenida si decide repetir. Muchas gracias nuevamente y reciba un cordial saludo. Carlos López García. Director.

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From: "Hotel Guest, details on file." (Italy)
Submitted on 28-Aug-2011 (Italian)
Customer Rating: 5/5
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comments centralissimo, comodo, confortevole,
Hotel Response:

Gentile cliente. La tua opinione è molto importante per l'hotel. Vi ringrazio molto per la vostra alto valore, perché per noi significa che il vostro soggiorno in hotel è stato soddisfacente e piacevole. Sulla base delle loro raccomandazioni, ci auguriamo che abbiamo scelto di nuovo la prossima volta che si visita Madrid. Grazie ancora per il vostro tempo. Carlos López García. Direttore.

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From: "Hotel Guest, details on file." (Italy)
Submitted on 28-Aug-2011 (Italian)
Customer Rating: 4/5
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comments Hotel centrale,permette di raggiungere a piedi i principali musei e monumenti.Ottima stanza, pulita.
Hotel Response:

Gentile Cliente, Sempre un piacere vedere che ha una bella Soggiorno per entrambe le nostre strutture, pulizia e posizione. Apprezziamo molto i tuoi commenti. Ci auguriamo di poter ospitare nuovamente sulla vostra prossima visita a Madrid. Cogliere l'occasione per inviare un cordiale saluto. Carlos López García. Direttore.

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From: John StorkHansen (Denmark)
Submitted on 27-Aug-2011 (English)
Customer Rating: 4/5
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comments Perfect location in the city - very nice staff. We will stay here another time.
Hotel Response:

Dear clients, We thank you very much for the description of your experience in our hotel. Your feedback about location,, cleanliness and treatment is the best incentive, not only for the management, but also for the hotel staff: our most important purpose is making of your stay an unforgettable experience. Let´s hope to welcome you again. kind regards. Carlos López García. Manager.

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From: Miguel Diez (United Kingdom)
Submitted on 27-Aug-2011 (Spanish)
Customer Rating: 5/5
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comments Situado en el mejor punto de Madrid y el personal Excelente como siempre. Muchas gracias a todos.
Hotel Response:

Estimado Cliente. Le agradecemos sus comentarios. Es importante para nosotros conocer la opinión de nuestros clientes, en especial, cuando nos informan que el hotel cumplió o superó las expectativas o aspiraciones del cliente. Esperamos de nuevo su visita la próxima vez que viaje a Madrid. Atentamente. Carlos López García. Director.

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From: "Hotel Guest, details on file." (N/A)
Submitted on 27-Aug-2011 (English)
Customer Rating: 4/5
.
comments We have been very satisfied. Rooms are nicely renovated in modern design, clean and spacious, service smooth, wifi working and the breakfast rich and tasty. Can recommend to everyone. The streets can get a bit noisy at (Friday) nights.
Hotel Response:

Dear client, Thank you very much for your comments about the location, cleanliness, breakfast and the attentions and kindness of our staff during your stay. It,s very important for us to know our client´s opinion, and of course we thank very much your feedback. Hopefully you´ll visit us again. Cordially yours. Carlos López García. Manager.

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From: "Hotel Guest, details on file." (France)
Submitted on 27-Aug-2011 (French)
Customer Rating: 4/5
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comments Je viens de rentrer de Madrid ma venue etait pour les JMJ Après un long voyage je découvre cette Hotel, une fois dans ma chambre on m apporte du champagne et des brochettes de fruits, quelle belle surprise Je suis acceuilli pour le petit déjeuner par un charmant garçon qui m installe a une table, et me sert mon café, un vrais prince Le personnel est vraiment souriant Et la decoration de l Hotel est un vrais livre de deco Je suis ravis du Régina
Hotel Response:

Cher client. Merci beaucoup pour vos commentaires à propos de l'emplacement, le nettoyage, le petit déjeuner et avant tout sur ​​notre personnel qui était aimable et serviable pendant votre séjour. Il est important pour nous d'entendre nos clients et Bien sûr nous nous réjouissons de vos recommandations. Nous espérons y revenir la prochaine fois que vous voyagez à destination de Madrid. Cordialement. Carlos López García. Directeur.

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From: "Hotel Guest, details on file." (France)
Submitted on 26-Aug-2011 (French)
Customer Rating: 4/5
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comments Accueil agréable, chambre sympathique et propre. Seul bémol l'insonorisation des chambres
Hotel Response:

Cher client, Toujours un plaisir de voir que a une belle Restez à la fois pour nos services et les installations et les emplacement. Nous prenons note de leurs recommandations sur l'insonorisation des chambres. Nous apprécions vraiment vos commentaires. Nous espérons que d'accueillir à nouveau à votre prochaine visite à Madrid. Profitez de cette occasion pour envoyer un salut cordial. Carlos López García. Directeur.

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From: "Hotel Guest, details on file." (Spain)
Submitted on 25-Aug-2011 (Spanish)
Customer Rating: 4/5
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comments Buen hotel con buen servicio. Lo malo fue que al ser tan centrico durqante la visita del Papa te fastidia que este tan centrico ya que cortan las calles.
Hotel Response:

Estimado cliente, Siempre es un placer comprobar que ha tenido una agradable estancia tanto por nuestro servicio como por las instalaciones. Le agradecemos muchísimo sus comentarios. Aprovechamos para enviarle un cordial saludo. Muchas gracias. Carlos López García. Director.

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From: Manuel Frias Kurisaki (Peru)
Submitted on 25-Aug-2011 (Spanish)
Customer Rating: 5/5
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comments Grata sorpresa, cuando hice la reservacion tenia mis dudas por el hotel, pero desde el arribo hasta nuestra partida recibimos excelente atencion desde la recepcion hasta el personal de limpieza. El desayuno incluido supero nuestras expectativa, muy buen surtido y muy buena atencion. Las habitaciones y baño limpios . Y un valor agregado fue la ubicacion del hotel, considero que fue una grata experiencia y excelente la eleccion que hicimos
Hotel Response:

Estimado Cliente. Muchas gracias por sus comentarios acerca de la ubicación, la limpieza, el desayuno y sobre nuestro personal, que fue amable y atento durante su estancia. Es importante para nosotros conocer la opinión de nuestros clientes y por supuesto agradecemos sus recomendaciones. Esperamos de nuevo su visita la próxima vez que viaje a Madrid. Un cordial saludo. Carlos López García. Director.

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From: "Hotel Guest, details on file." (Serbia)
Submitted on 25-Aug-2011 (Spanish)
Customer Rating: 5/5
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comments Estoy muy satisfecho con los servicios ofrecidos en el hotel, todos en han sido muy amables, el hotel es muy limpio y muy bien situado, cerca de las partes centrales de Madrid y con la parada del metro al frente, lo que facilita mucho llegar a cualquier parte de la ciudad. Gracias por hacer mi estancia agradable!
Hotel Response:

Estimado cliente. Le agradecemos mucho la descripción de su experiencia en el Hotel Regina. Sus comentarios acerca de nuestra ubicación, servicio y calidad son el mejor premio e incentivo para continuar haciendo que la estancia nuestros huéspedes sea una experiencia inolvidable. Esperamos poder darle pronto la bienvenida nuevamente en Hotel Regina Muchísimas gracias. Carlos López García. Director.

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From: LEANDRO LOPEZ DIAZ (Venezuela)
Submitted on 25-Aug-2011 (Spanish)
Customer Rating: 5/5
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comments LA ESTANCIA FUE MUY AGRADABLE, EXCELENTE UBICACION, PERSONAL SIMPATICO, HABITACIONES FAMILIARES AMPLIAS, CAMAS DE BUENA CALIDAD, CLIMATIZACION CORRECTA. FUERON UNAS MUY BUENAS VACACIONES.
Hotel Response:

Estimados clientes. Le agradecemos mucho la descripción de su experiencia en el hotel. Sus comentarios acerca de nuestra ubicación, limpieza y trato al cliente son el mejor incentivo tanto para la dirección como para el personal del hotel ya que nuestro objetivo es hacer que la estancia de nuestros clientes sea lo más agradable posible. Esperamos darle de nuevo la bienvenida en su próxima visita a Madrid. Muchas gracias de nuevo por su tiempo. Atentamente. Carlos López García. Director.

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From: "Hotel Guest, details on file." (Spain)
Submitted on 24-Aug-2011 (Spanish)
Customer Rating: 5/5
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comments Buen hotel, buenas instalaciones, muy buen trato del personal, deberian tener una estrella mas.
Hotel Response:

Estimados clientes. Le agradecemos mucho sus comentarios acerca de nuestras instalaciones, ubicación y trato al cliente, son el mejor incentivo tanto para la dirección como para el personal del hotel ya que nuestro objetivo es hacer que la estancia de los clientes sea una experiencia inolvidable. Esperamos poder darle de nuevo la bienvenida en su regreso a Madrid. Muchas gracias por elegirnos. Atentamente. Carlos López García. Director.

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From: LAURA SOCORRO LEON (Spain)
Submitted on 24-Aug-2011 (Spanish)
Customer Rating: 4/5
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comments Estancia de ensueño. Relación calidad-precio practicamente insuperable.
Hotel Response:

Estimado cliente. En primer lugar, darle las gracias por sus comentarios. Su opinión es muy importante. Me alegra saber que la estancia en el hotel ha sido de su agrado. Estamos trabajando para conseguir cumplir las expectativas de nuestros clientes al 100% y sus palabras nos ayudan a seguir con nuestra labor. Esperamos que nos elija de nuevo la próxima vez que visite Madrid. De nuevo, gracias por su tiempo. Un cordial saludo. Carlos López García. Director.

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From: "Hotel Guest, details on file." (Canada)
Submitted on 24-Aug-2011 (English)
Customer Rating: 4/5
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comments Nice and clean and central to all the main attractions in Brazil. Ricardo was extremely helpful in helping us suggest some places to visit and general information with respect to the city! Worth the stay at a reasonable price!
Hotel Response:

Dear Customer, Always a pleasure to see you have had a pleasant stay for both our service and the facilities and location. We really appreciate your comments. Take this opportunity to send a cordial greeting. Carlos López García. Manager.

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From: paolo melloni (Italy)
Submitted on 23-Aug-2011 (Italian)
Customer Rating: 5/5
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comments ci siamo trovati molto bene. Bella camera ottima posizione cordialità da parte del personale.Ho già parlato con amici in senso positivo
Hotel Response:

Gentile Cliente, Sempre un piacere vedere che ha una bella soggiorno sia per i nostri servizi e le strutture e posizione. Apprezziamo molto i tuoi commenti. Cogliere l'occasione per inviare un cordiale saluto. Carlos López García. Direttore.

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From: Paolo Morsucci (Italy)
Submitted on 23-Aug-2011 (English)
Customer Rating: 5/5
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comments Very comfortable place in the center of Madrid
Hotel Response:

Dear client, Your opinion is very important for the hotel, and we, re delighted to know that your stay with us was satisfactory and memorable. We hope see again in your next visit to Madrid. Thank you very much for choosing Regina Hotel. Cordially yours. Carlos López García. Manager.

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From: daniel gerardo sabini (Argentina)
Submitted on 23-Aug-2011 (Spanish)
Customer Rating: 4/5
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comments fue muy buena la estancia en vuestro hotel, seguramente volveré a hospedarme alli, la atención del personal fue excelente
Hotel Response:

Estimado cliente. En primer lugar darle las gracias por sus comentarios del hotel y sus servicios. Gracias también en nombre de la propiedad y del personal a quien he hecho llegar su opinión. Nos alegra saber que tuvo una agradable estancia entre nosotros, pues cada día nos esforzamos para conseguir cumplir las expectativas de nuestros clientes al 100%. Esperamos de nuevo su visita en su próximo viaje a Madrid. Atentamente. Carlos López García. Director.

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From: Marco Tornaghi (Italy)
Submitted on 23-Aug-2011 (English)
Customer Rating: 5/5
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comments the most beautiful hotel I've tasted in my life. thank you
Hotel Response:

Dear client, Thank you for your comments. It,s very important for us to know the opinion of our clients, mainly when the experience has been so positive, enabling us to improve our operation. We hope to see you again. kind regards. Carlos López Gaarcía. Manager.

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From: Louisa Sedgwick (United Kingdom)
Submitted on 23-Aug-2011 (English)
Customer Rating: 5/5
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comments This is a fantastic hotel! The rooms are spacious and comfortable, the breakfast was excellent and the staff very attentive and knowledgeable. The location is very central and conveniently situated for all the attractions. I would highly recommend this hotel.
Hotel Response:

Dear client, Thank you very much for your comments about the location, cleanliness, breakfast and mainly about the attentions and kindness of our staff during your stay. It,s very important for us to know our client´s opinion, and of course we thank very much your feedback. Hopefully you´ll visit us again. Cordially yours. Carlos López García. Manager.

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From: Pedro Gutierrez Crespo (Spain)
Submitted on 22-Aug-2011 (Spanish)
Customer Rating: 5/5
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comments He estado tres noches entre el 11 y 14 de agosto, con bastante calor en Madrid, como suele ser normal en esas fechas; y la única pega es que el aire acondicionado de la habitacion no podia y hacía más bien calor a pesar de ponerle al máximo. El menu del dia del restaurante del hotel, caliodad/precio impecable muy satisfactorio. Hotel muy centrico, mut agradable y el personal muy amable.
Hotel Response:

Estimado cliente. Su opinión es muy importante para el hotel. Muchas gracias por su alta valoración, ya que para nosotros significa que su estancia en el hotel fue satisfactoria y agradable. Tomamos nota de sus recomendaciones. Trabajamos para mejorar y conseguir que nuestros clientes tengan una estancia agradable y un servicio excelente, tanto en el hotel como en el restaurante, y sus palabras nos ayudan a lograr nuestro objetivo. esperamos que nos elija de nuevo la próxima vez que visite Madrid. De nuevo gracias por su tiempo. Un cordial saludo. Carlos López García. Director.

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From: ANTONIOS VRANAS (Greece)
Submitted on 22-Aug-2011 (English)
Customer Rating: 3/5
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comments Positive: Well located hotel, clean and reasonably priced. Negative: The breakfast was way too expensive. The vacuum cleaner ruined our siesta every single afternoon, while some loud clients did not respect other people's sleep even after midnight (upon their return at night they kept talking loudly in the corridor almost every night).
Hotel Response:

Dear Customer. We welcome your comments. It is important for us to hear from our customers, we are glad to know the location and cleanliness have been to your liking. Sorry you had noise in the room. We are working to improve and ensure that our customers have a pleasant stay and excellent service. We hope your visit again the next time you travel to Madrid. Sincerely. Carlos López García.

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From: Leonardo Fois (Italy)
Submitted on 22-Aug-2011 (Italian)
Customer Rating: 5/5
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comments Ottima posizione a un passo dalle piazze centrali. Hotel pulitissimo con camere confortevoli, spaziose e rinnovate di recente. Personale cortese e discreto. Certamente da consigliare.
Hotel Response:

Gentile Cliente, Sempre un piacere vedere che ha una bella soggiorno sia per il nostro servizio per la pulizia e posizione. Apprezziamo molto i vostri commenti e spero di rivederti alla prossima visita a Madrid. Cogliere l'occasione per inviare un cordiale saluto. Carlos López García. Direttore.

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From: Rosa Maria Tavira Guillen (Spain)
Submitted on 22-Aug-2011 (Spanish)
Customer Rating: 5/5
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comments Era la primera vez que visitabámos la ciudad y estuvimos 3 noches alojados en el hotel Regina. Elegimos este hotel por los comentarios positivos de otros usuarios en distintos blogs de viajes. La elección fue excelente, ya que el hotel está situado en el centro de Madrid, al lado de la estación de metro de Sevilla y a un minuto andando de la plaza del Sol. El personal de conserjería es muy amable y servicial. El desayuno es bastante completo y de calidad. Iban reponiendo los alimentos contínuamente. Las habitaciones son amplias y confortables, con aire acondicionado, lo que nos ayudó a soportar el terrible calor de Madrid en el mes de agosto. Es un hotel que guarda un excelente relación calidad-precio. Si vuelvo a Madrid, volveré a repetir la experiencia.
Hotel Response:

Estimados clientes. Le agradecemos mucho la descripción de su experiencia en el hotel. Sus comentarios acerca de nuestra ubicación, el desayuno y trato al cliente son el mejor incentivo tanto para la dirección como para el personal del hotel ya que nuestro objetivo es hacer que la estancia de los clientes sea una experiencia inolvidable. Esperamos poder darle de nuevo la bienvenida. Atentamente. Carlos López García. Director.

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From: "Hotel Guest, details on file." (N/A)
Submitted on 22-Aug-2011 (German)
Customer Rating: 4/5
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comments Hotelausstattung gut, Personal sehr freundlich, Frühstück gut, Zimmerausstattung ok, leider kein Ausblick aus dem Fenster (Pech, es gibt bessere, aber wahrscheinlich nicht für dieses Sparangebot). Preis-Leistungs-Verhältnis insgesamt sehr gut.
Hotel Response:

Sehr geehrter Kunde. Vielen Dank für Ihren Kommentar. Ich bin froh, ich hatte einen angenehmen Aufenthalt. Sie können Zimmer mit Blick kostenlos anfordern, vorausgesetzt, wir haben dispinibilidad. Wir arbeiten daran, sicherzustellen, dass unsere Kunden eine angenehme Station und exzellenten Service zu haben. Wir freuen uns darauf, wieder begrüßen Sie zu Ihrem nächsten Besuch in Madrid. Vielen Dank für Ihre Zeit. Mit freundlichen Grüßen. Carlos López García. Direktor.

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From: "Hotel Guest, details on file." (Italy)
Submitted on 22-Aug-2011 (Italian)
Customer Rating: 3/5
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From: "Hotel Guest, details on file." (Spain)
Submitted on 22-Aug-2011 (Spanish)
Customer Rating: 4/5
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From: Regino Ordoñez Moran (Spain)
Submitted on 22-Aug-2011 (Spanish)
Customer Rating: 4/5
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From: Tommaso COLAPINTO (Italy)
Submitted on 22-Aug-2011 (Italian)
Customer Rating: 4/5
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comments In ottima posizione, ha tutti i servizi più che soddisfacenti.
Hotel Response:

Gentile cliente. La tua opinione è molto importante per l'hotel. Vi ringrazio molto per la vostra alto valore, perché per noi significa che il vostro soggiorno a hotel è stato soddisfacente e piacevole. Ci auguriamo che ci scelgono anche la prossima volta che visiti Madrid. Grazie ancora per il vostro tempo. Saluti. Carlos López García. Direttore.

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From: "Hotel Guest, details on file." (Mexico)
Submitted on 22-Aug-2011 (Spanish)
Customer Rating: 5/5
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comments Excelente localización y todos muy amables
Hotel Response:

Estimado Cliente. Le agradecemos sus comentarios. Es importante para nosotros conocer la opinión de nuestros clientes, en especial, cuando nos informan que el hotel cumplió o superó las expectativas o aspiraciones del cliente. Esperamos de nuevo su visita la próxima vez que viaje a Madrid. Muchas gracias. Atentamente. Carlos López García. Director

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From: anna maria fioravanzo (Italy)
Submitted on 21-Aug-2011 (Italian)
Customer Rating: 5/5
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comments ottimo hotel in splendida posizione, comodissimo a tutto... pulizia eccellente, servizi tutto ok.. da ritornarci sicuramente per un prossimo soggiorno a Madrid!
Hotel Response:

Gentile cliente. La tua opinione è molto importante per l'hotel. Vi ringrazio molto per la vostra alto valore, perché per noi significa che il vostro soggiorno a hotel è stato soddisfacente e piacevole. Sulla base delle loro raccomandazioni, ci auguriamo che abbiamo scelto di nuovo la prossima volta che si visita Madrid. Grazie ancora per il vostro tempo. Cordiali saluti. Carlos López García. Direttore.

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From: "Hotel Guest, details on file." (Italy)
Submitted on 21-Aug-2011 (Italian)
Customer Rating: 5/5
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comments Bello, pulito, comodo, gentili e non eccessivamente caro. Di meglio non si poteva trovare! Complimenti!
Hotel Response:

Gentile clienti. Noi apprezziamo molto la descrizione della sua esperienza in hotel. I suoi commenti sono il miglior incentivo sia per la gestione e il personale dell 'hotel perché il nostro obiettivo è quello di rendere gli ospiti' soggiorno un'esperienza indimenticabile. Ci auguriamo di poter ancora una volta il benvenuto alla vostra prossima visita a Madrid. Cordiali saluti. Carlos López García. Direttore.

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From: "Hotel Guest, details on file." (United States)
Submitted on 20-Aug-2011 (Spanish)
Customer Rating: 5/5
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comments Excellente!! Recomiendo este Hotel a todos.
Hotel Response:

Estimada María Carmen. Siempre es un placer comprobar que ha tenido una agradable estancia tanto por nuestro servicio como por las instalaciones y ubicación. Le agradecemos muchísimo sus comentarios. Aprovechamos para enviarle un cordial saludo. Atentamente. Carlos López García. Director.

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From: "Hotel Guest, details on file." (United States)
Submitted on 19-Aug-2011 (English)
Customer Rating: 5/5
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From: SOLEDAD CARREÑO ALBIN (Spain)
Submitted on 18-Aug-2011 (Spanish)
Customer Rating: 5/5
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comments Lamentablemente solo hemos pasado una noche, pero nos ha parecido todo una delicia, tanto las instalaciones, como el trato del personal, como los detalles de la fruta y el cava, como el abundante, variado y apetitoso desayuno. La ubicación es excelente, como todo lo demás. Soledad Carreño
Hotel Response:

Estimada Soledad. Muchas gracias por sus comentarios acerca de la ubicación, la limpieza, el desayuno y principalmente sobre nuestro personal, que fue amable y atento durante su estancia. Es importante para nosotros conocer la opinión de nuestros clientes, más aún cuando nos hacen saber que hemos cumplido o superado sus expectativas, lo cual nos ayuda a seguir con nuestra labor que es tratar de que nuestros clientes tengan una estancia agradable y un servicio excelente. Esperamos de nuevo su visita la próxima vez que viaje a Madrid. Muchas gracias por su tiempo. Atentamente. Carlos López García. Director.

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From: Sergio Gallén García (Spain)
Submitted on 18-Aug-2011 (Spanish)
Customer Rating: 5/5
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comments Quedamos gratamente satisfechos con el Hotel Regina. Las habitaciones de muy buen tamaño, muy bien decoradas, con detalles como el de la luz de loa "cabecera" y las luces para leer. El cuarto de baño muy agradable, limpio y muy bonito. Nos encantó el detalle del suelo de la ducha. Además muy bien iluminado. Las ventanas daban a una linda callecita. Pero lo mejor de todo fue la amabilidad y cordialidad de su personal, especialmente el del restaurante y la cafetería. Tanto el desayuno (bufette), como la comida y la cena, espléndidas. Si algún día vuelvo a Madrid, me hospedaré en el Hotel Regina. Y, por supuesto, también lo recomendaré, pues, aparte de todo, está excelentementre ubicado. Se merecen un 10!!!
Hotel Response:

Estimado cliente. En primer lugar darle las gracias por sus comentarios y la detallada descripción del hotel y sus servicios. Gracias también en nombre de la propiedad y del personal a quien he hecho llegar su opinión. Nos alegra saber que tuvo una agradable estancia entre nosotros y que le encantó la atmósfera, la ubicación y el cuidado de los detalles del hotel, pues cada día lo realizamos con el máximo esmero. Esperamos de nuevo su visita en su próximo viaje a Madrid. Un cordial saludo. Carlos López garcía. Director

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From: "Hotel Guest, details on file." (France)
Submitted on 17-Aug-2011 (French)
Customer Rating: 5/5
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comments Magnifique hotel au niveau décoration!!! En plein centre de la ville de Madrid, parfait pour visiter à pied. Je recommande
Hotel Response:

Cher client. Nous apprécions vos commentaires. Il est important pour nous d'entendre nos clients, en particulier lorsque nous déclarons que l'hôtel a atteint ou dépassé les attentes ou les les aspirations de la clientèle. Nous espérons y revenir la prochaine fois que vous voyagez à destination de Madrid. Sincèrement. Carlos López García. Directeur.

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From: Edward Herrera (United States)
Submitted on 16-Aug-2011 (English)
Customer Rating: 4/5
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comments loved our stay at the Hotel Regina, the hotel is within walking distance to many places of interest. The staff was great, the buffet breakfast was good. You must visit the Chocolateria near Plaza del Sol, if your a chocolate and churros lover.
Hotel Response:

Dear client, Thank you very much for your comments about the location, cleanliness, breakfast and mainly about the attentions and kindness of our staff during your stay. It,s very important for us to know our client´s opinion, and of course we thank very much your feedback. Hopefully you´ll visit us again. Cordially yours. Carlos López García. Manager.

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From: "Hotel Guest, details on file." (Italy)
Submitted on 16-Aug-2011 (Italian)
Customer Rating: 5/5
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comments Camere pulite, comode e moderne, personale cortese, posizione ottima, c'è la stazione della metro proprio davanti e risulta a pochi passi da Puerta del Sol, tutto ad un prezzo davvero ragionevole. Sotto l'albergo c'è uno starbucks ed un bar grande dove fanno cappuccini con la panna molto buoni ed economici. 5 punti perchè offre esattamente quello che ci si aspetta, anche di più, sono stato in alberghi a 4 stelle molto peggiori. Lì vicino consiglio anche di visitare il ristorante La Barraca, un po' caro (in due 80 euro con antipasto, paella, dolce, caffè e sangria), ma la paella è davvero buona, c'è stata pure Grace Kelly. Saluti dall'Italia
Hotel Response:

Cari clienti. Noi apprezziamo molto la descrizione della sua esperienza in hotel. I vostri commenti sulla nostra posizione, la pulizia e cercare di cliente è il miglior incentivo sia per la gestione e per la Il personale dell'hotel poiché il nostro obiettivo è quello di rendere il soggiorno dei clienti un'esperienza indimenticabile. Non vediamo l'ora di poter ospitare nuovamente. Cordiali saluti. Carlos López García. Direttore.

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From: "Hotel Guest, details on file." (Spain)
Submitted on 16-Aug-2011 (German)
Customer Rating: 5/5
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comments We had an absolutly wonderful stay in Hotel Regina and we will try to stay there again, when we are again in Madrid. The Quality of the Hotel, the Room, the Breakfast is superb. People at the Reception are very friendly and helpful.
Hotel Response:

Dear client, Thank you very much for your comments about the location, cleanliness, breakfast and mainly about the attentions and kindness of our staff during your stay. It,s very important for us to know our client´s opinion, and of course we thank very much your feedback. Hopefully you´ll visit us again. Cordially yours. Carlos López García. Manager.

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From: alessandra montibello (Italy)
Submitted on 16-Aug-2011 (Italian)
Customer Rating: 5/5
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comments HOTEL COME DA ASPETTATIVE E COME PUBBLICIZZATO SUL SITO INTERNET ANZI ANCHE SUPERIORE
Hotel Response:

Gentile cliente. La tua opinione è molto importante per l'hotel. Vi ringrazio molto per la vostra alto valore, perché per noi significa che il vostro soggiorno a hotel è stato soddisfacente e piacevole. Secondo le loro raccomandazioni, ci aspettiamo da scegliere di nuovo la prossima volta che si visita Madrid. Grazie ancora per il vostro tempo. Saluti. Carlos López García. Direttore.

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From: "Hotel Guest, details on file." (Italy)
Submitted on 15-Aug-2011 (Italian)
Customer Rating: 5/5
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comments hotel davvero all'altezza delle ns aspettative..pulito..confortevole..personale molto gentile e accogliente..camera spaziosa..colazione abbondante...psizione ottima e centrale ma allo stesso tempo fuori dal caos madrileno...giudizio positivo..hotel da consigliare
Hotel Response:

Gentile cliente. Vi ringrazio molto per i tuoi commenti circa la posizione, pulizia, prima colazione e soprattutto sul nostro staff che era gentile e disponibile durante il vostro soggiorno. E 'importante per noi sentire dai nostri clienti e naturalmente abbiamo accogliere i vostri consigli. Speriamo di visitare di nuovo la prossima volta che viaggio a Madrid. Saluti. Carlos López García. Direttore.

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From: Juan Antonio Martos Cabeza (Spain)
Submitted on 15-Aug-2011 (Spanish)
Customer Rating: 4/5
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comments La ubicación del hotel es perfecta, a un paso de todo, la habitación moderna, cómoda y muy acogedora, la única pega es que era interior (la ventana daba a un patio de luces pequeño y la vista era a una pared). Una buena opción para visitar Madrid.
Hotel Response:

Estimado cliente. Muchas gracias por su comentario. Nos alegra saber que la estancia en el hotel ha sido de su agrado. En otra ocasión puede solicitar en recepción el cambio de habitación a otra exterior y estaremos encantados de atender su petición. Le esperamos muy pronto en su próxima visita a Madrid. Atentamente. Carlos López García. Director.

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From: Rodolfo Bozasurrutia Ropero (Spain)
Submitted on 15-Aug-2011 (Spanish)
Customer Rating: 5/5
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comments HOLA: el hotel sinceramente esta genial, calidad precio buena. atencion empleados muy buena. hay algunas habitaciones pequeñas, pero me cambiaron a otra de mi agrado sin ninguna pega. El restaurante es muy muy bueno de verdad, y si teneis pensado ir reservar en paginas como atrapalo, y hacen descuento del 30 o 40%. salu2
Hotel Response:

Estimado Cliente. Le agradecemos sus comentarios. Es importante para nosotros conocer la opinión de nuestros clientes, en especial, cuando nos informan que el hotel cumplió o superó las expectativas o aspiraciones del cliente. Esperamos de nuevo su visita la próxima vez que viaje a Madrid. Atentamente. Carlos López García. Director.

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From: "Hotel Guest, details on file." (Switzerland)
Submitted on 15-Aug-2011 (French)
Customer Rating: 4/5
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comments Je suis vraiment satisfait de l'hotêl Regina! L'hotêl est très bien situé, vu qu'il se trouve à 3min de la Puerta del Sol, et en face de l'arrêt de métro Sevilla. Les chambres étaient spacieuses et modernes, le personnel était très serviable, et le petit déjeuner inclus était génial. L'hotêl est très chic pour un 3étoiles! À recommender!
Hotel Response:

Cher client. Merci beaucoup pour vos commentaires à propos de l'emplacement, le nettoyage, le petit déjeuner et avant tout sur ​​notre personnel qui était aimable et serviable pendant votre séjour. Il est important pour nous d'entendre nos clients et Bien sûr nous nous réjouissons de vos recommandations. Nous espérons y revenir la prochaine fois que vous voyagez à destination de Madrid. Cordialement. Carlos López García. Directeur.

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From: "Hotel Guest, details on file." (United Kingdom)
Submitted on 15-Aug-2011 (English)
Customer Rating: 5/5
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comments We have been to Madrid several times and this hotel was better than we thought it would be. It was easy to get to from the airport, straight from the underground to the front door, the reception staff were very friendly as were a all the staff we met on our stay, the room was spotless and the welcome pack was sent to our room as we were unpacking. We enjoyed it so much we are planning to stay again for the new year.
Hotel Response:

Dear clients, We thank you very much for the description of your experience in our hotel. Your feedback about location,, cleanliness and treatment is the best incentive, not only for the management, but also for the hotel staff: our most important purpose is making of your stay an unforgettable experience. Let´s hope to welcome you again. kind regards. Carlos López García. Manager.

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From: "Hotel Guest, details on file." (Japan)
Submitted on 15-Aug-2011 (English)
Customer Rating: 4/5
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comments nice location and could have comfortable stay.
Hotel Response:

Dear client, it,s always nice to know that you have had a pleasant stay with us, due to the service as well as the amenities and location of the hotel. we thank you very much for your feedback. Sincerely. Carlos López García. Manager.

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From: Paula Brust (United States)
Submitted on 15-Aug-2011 (English)
Customer Rating: 4/5
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From: "Hotel Guest, details on file." (Spain)
Submitted on 14-Aug-2011 (Spanish)
Customer Rating: 5/5
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comments el hotel es facinante las habitaciones son espectaculares para pasar unos dias de relax es perfecto para ir en pareja o con toda la familia la cordialidad de los workers es unica . un saludo para todos
Hotel Response:

Sus comentarios son el mejor premio e incentivo para nuestro personal y para la dirección del hotel. Gracias por su tiempo. Nos agrada saber que tanto la ubicación del hotel, el servicio y la habitación fueron de su agrado. Esperamos poder darle pronto la bienvenida nuevamente en el Hotel Regina. Muchas gracias por elegirnos. Atentamente. Carlos López García. Director.

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From: "Hotel Guest, details on file." (United States)
Submitted on 14-Aug-2011 (English)
Customer Rating: 4/5
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From: olga mendez (United States)
Submitted on 14-Aug-2011 (Spanish)
Customer Rating: 5/5
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comments Mi experencia en el Hotel Regina fue simplemente exquisita ! El hotel esta en pleno centro de Madrid, super limpio y la habitacion muy comoda. Pero lo mas importante y destacado fue la atencion amable y siempre profesional de todos sus empleados !! Desde el Gerente, Carlos, todo el personal del front desk hasta mucanas !! Nunca una cara seria, ni un no.Desde prestarnos un cargador para el iphone, hacernos reservaciones, etc. Definitivamente fue como llegar a casa de un amigo. Definitivamente Regina sera mi hotel en Madrid !! Enhorabuena y sigan ofreciendo ese exquisito y genuino trato.
Hotel Response:

Estimado cliente. En primer lugar darle las gracias por sus comentarios y la detallada descripción del hotel y sus servicios. Gracias también en nombre de la propiedad y del personal a quien he hecho llegar su opinión. Nos alegra saber que tuvo una agradable estancia entre nosotros y que le encantó la atmósfera, la ubicación y el cuidado de los detalles del hotel, pues cada día lo realizamos con el máximo esmero. Esperamos de nuevo su visita en su próximo viaje a Madrid. Un cordial saludo. Carlos López García. Director.

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From: "Hotel Guest, details on file." (United States)
Submitted on 14-Aug-2011 (English)
Customer Rating: 5/5
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comments Wonderful hotel. GREAT location, right by the METRO entrance, and a short walk to the city center.
Hotel Response:

Dear client, Your opinion is very important for the hotel, and we, re delighted to know that your stay with us was satisfactory and memorable. According with your advisable comments we hope you´ll visit us again. Thank you for your time , cordially yours. Carlos López García. Manager.

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From: Luis Pujol (Spain)
Submitted on 13-Aug-2011 (Spanish)
Customer Rating: 4/5
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From: Mogens Christensen (Denmark)
Submitted on 13-Aug-2011 (English)
Customer Rating: 5/5
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comments It is a very good hotel. The price was very o.k. We have lost our moneybag then we arrives i the airport. We got an excellecent help from the reception when we arrived. Back to the room: it was a super room when we took a look at the price. Clean, good beds and a flat-TV who funktioned. And then we have direct in the midle of Madrid center. We will be glad to come back.
Hotel Response:

Dear clients, We thank you very much for the description of your experience in our hotel. Your feedback about location,, cleanliness and treatment is the best incentive, not only for the management, but also for the hotel staff: our most important purpose is making of your stay an unforgettable experience. Let´s hope to welcome you again. kind regards. Carlos López García. Manager.

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From: "Hotel Guest, details on file." (United States)
Submitted on 12-Aug-2011 (English)
Customer Rating: 4/5
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comments everything was perfect, except the air conditioning which kept switching on and off. but I will highly recommend the hotel to others! fantastic location!
Hotel Response:

Dear Customer. Thank you for your comments. It is important for us to hear from our customers, especially when we report that the hotel met the expectations of the customer. We regret that the air conditioning did not work properly, we are working to improve and ensure that our customers have a pleasant stay and excellent service. We hope your visit again the next time you travel to Madrid. Sincerely. Carlos López García. Manager.

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From: "Hotel Guest, details on file." (United States)
Submitted on 12-Aug-2011 (English)
Customer Rating: 4/5
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comments I was planning a vacation to Europe and had planned to pop into Madrid for a day so I thought, "Why not stay at the Hotel Regina?" I made the reservation directly through the hotel and showed up on Thursday, August 4, 2011. The hotel sits at the top of a hill in a fairly commercial area of Madrid. It is a twenty minute walk to the park and the Prado. At the time we were there, the city had shut down various streets because protesters were staging demonstrations a short distance away. Apparently the Pope was coming to Madrid for a visit and the people were not too happy that public funds were being used to facilitate his stay. When we walked into the hotel my girlfriend and I were surprised to see people passed out on the sofas and chairs immediately to the right of the main entrance. There was a good mix of teenagers, adults and children. They were all completely slumped over catching zzz's. This was a bit strange because it was 2:00 p.m. in the afternoon on a Thursday. This gave the impression that we were staying in a flop house. We tried to ignore this and walked right up to the front desk to check in. This was pretty effortless and we were placed in a room on the first floor at the very end of the hall. The room looked very nice, but there was no windows and absolutely no sunlight or fresh air to allow in. The only thing we had a view of was some kind of stone quarry closet. Past this rock garden of sorts was another hotel room so we had to immediately close the blinds so that they could not see into out room and we in turn could not see into their quarters. It was a bit weird but it did not take away too much from the overall modernity of the room. The shower was powerful and the sink could switch between hot and cold water in a split second. Closet was see-through with a mini bar that came stacked with a nice assortment of beer and soft drinks. The television had a few English channels which is always appreciated. Bed was firm and comfortable. My only problem was with the hotel manager. We had a flight the next day and needed an early wake up call. We were staying in room #140 but the person taking down the information thought she heard room #114. We woke with a quickness the following morning, without a wake up call. We had to scrap showers in order to make it to the airport on time. This might not have been so rushed or stressful if there was a window or any sunlight to gauge the time of day. But again, we were oblivious to the conditions of the outside world because of the location of our room. Note to travelers, if asking for a wake up call, make sure you have them read the numbers of the room back to you so you can eliminate any possible discrepancies. I can only imagine how pissed off the people in room #114 were when they got a call at 5:30 a.m. Other than that, the hotel is nice and in a good location. It is close to historic monuments, shopping, and quality tapas restaurants. I would stay again, but in a different room.
Hotel Response:

Dear Customer. First I want to thank you for completing the questionnaire TripAdvisor reference to your stay at our hotel. We are glad to know that cleanliness, location of the hotel were your pleasure during your stay. I apologize that your room was fainter than expected. I also feel the confusion of the wake up call. We also have a shuttle service from airport to hotel and hotel to airport for 26 euros for two people and can prevent the driver may be charged more than stipulated. We welcome your suggestions and hope that your next visit can offer a room to your liking. We strive to ensure that each customer experiences are satisfied and fulfilled 100%. Again, I apologize for the inconvenience during your stay in our hotel and we hope to see you soon on your next visit to Madrid. For inquiries, please contact me. Carlos López García. Manager.

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From: "Hotel Guest, details on file." (Italy)
Submitted on 12-Aug-2011 (Italian)
Customer Rating: 4/5
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comments Hotel centralissimo, la metro è proprio sotto l'hotel quindi comodissima. Abbiamo avuto un piccolo intoppo con la camera (era sotto la cucina e l'odore era forte) ma ce l'hanno cambiata senza battere ciglio. Camera pulita. Consigliamo.
Hotel Response:

Gentile Cliente, Sempre un piacere vedere che ha una bella soggiorno sia per i nostri servizi e le strutture e posizione. Apprezziamo molto i tuoi commenti. Cogliere l'occasione per inviare un cordiale saluto. Carlos López García. Direttore.

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From: victoria Barrientos (Spain)
Submitted on 12-Aug-2011 (Spanish)
Customer Rating: 4/5
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comments sin cobertura en mi telefono movil dentro de la habitacion,
Hotel Response:

Estimado cliente. Su opinión es muy importante para el hotel. Muchas gracias por su alta valoración, ya que para nosotros significa que su estancia en el hotel fue satisfactoria y agradable. Lamentamos que no haya tenido cobertura en su móvil, ha sido un caso puntual de la compañía telefónica que ya está subsanado. Esperamos que nos elija de nuevo la próxima vez que visite Madrid. De nuevo gracias por su tiempo. Un cordial saludo. Carlos López García. Director.

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From: leon matalon (United States)
Submitted on 11-Aug-2011 (English)
Customer Rating: 5/5
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comments Th staff were all extremely helpful and friendly. The location was perfect, next to the Metro station and Puerto de Sol. Many tourist spots were within walking distance. The rooms were small but well appointed. We highly recommend the breakfast because it was a delicious way to start your daily activities and was a complete breakfast. We would highly recommend this hotel. It was a great value.
Hotel Response:

Dear client, it,s always nice to know that you have had a pleasant stay with us,to the service as well as the amenities, breakfast and location of the hotel. we thank you very much for your feedback. cordially yours. Carlos López García. Manager.

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From: Ana María González Cuadrado (Spain)
Submitted on 11-Aug-2011 (Spanish)
Customer Rating: 5/5
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comments Mi estancia en el Hotel Regina, ha sido muy positiva. Encontre una oferta con desayuno incluido inmejorable. La situación del Hotel es muy buena, y tanto la atención del personal, como el desayuno buffet y la propia habitación muy amplia, fue muy satisfactorio. Probablemente volveré si siguen haciendo esas ofertas y ya lo he recomendado a mis amistades y familiares. Muchas gracias. Un saludo
Hotel Response:

Estimados clientes. Le agradecemos mucho la descripción de su experiencia en el hotel. Sus comentarios acerca de nuestra ubicación, limpieza,desayuno y trato al cliente son el mejor incentivo tanto para la dirección como para el personal del hotel ya que nuestro objetivo es hacer que la estancia de los clientes sea una experiencia inolvidable. Esperamos poder darle de nuevo la bienvenida en su próxima visita a Madrid. Atentamente. Carlos López García. Director.

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From: "Hotel Guest, details on file." (Spain)
Submitted on 10-Aug-2011 (Spanish)
Customer Rating: 5/5
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comments es un hotel elegante con un toque de distincion, las habitacones modernas y muy comodas y la cama grandisima, el baño me encanto con es ducha de cantos rodado que esteticamente quedaba lperfecto con el tono obscuro de este.genial
Hotel Response:

Estimados clientes. Le agradecemos mucho la descripción de su experiencia en el hotel. Sus comentarios acerca de su estancia en el hotel son el mejor incentivo tanto para la dirección como para el personal del hotel ya que nuestro objetivo es hacer que la estancia de los clientes sea una experiencia inolvidable. Esperamos poder darle de nuevo la bienvenida de nuevo en su regreso a Madrid. Atentamente. Carlos López García. Director.

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From: sandra d'acunto (Italy)
Submitted on 10-Aug-2011 (Italian)
Customer Rating: 5/5
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comments L'albergo più pulito e ben servito in cui sono stata.
Hotel Response:

Gentile Cliente, Noi apprezziamo molto i tuoi commenti e naturalmente noi felice di accoglierlo indietro se decide di ripetere. Grazie mille ancora e cari saluti. Cordiali saluti. Carlos López García. Direttore.

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From: "Hotel Guest, details on file." (United States)
Submitted on 10-Aug-2011 (English)
Customer Rating: 4/5
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comments Beautiful rooms -- very clean and modern feel -- and friendly staff. We really enjoyed our stay.
Hotel Response:

Dear client, it,s always nice to know that you have had a pleasant stay with us, due to the service as well as the amenities and location of the hotel. we thank you very much for your feedback. cordially yours. Carlos López García. Manager.

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From: "Hotel Guest, details on file." (Spain)
Submitted on 10-Aug-2011 (Spanish)
Customer Rating: 5/5
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comments Hemos visitado Madrid en julio y nos encantó el Hotel Regina. Muy bien situado, la habitación renovada con un diseño moderno y agradable. Muy limpia y confortable. Pack de bienvenida, una estupenda sorpresa. El desayuno muy bien, con calidad de 4 estrellas. El personal muy profesional y correcto en el trato. Lo hemos recomendado y ya hay familiares nuestros que han reservado.
Hotel Response:

Estimados clientes. Le agradecemos mucho la descripción de su experiencia en el hotel. Sus comentarios acerca de nuestra ubicación, limpieza y trato al cliente son el mejor incentivo tanto para la dirección como para el personal del hotel ya que nuestro objetivo es hacer que la estancia de los clientes sea una experiencia inolvidable. Esperamos poder darle de nuevo la bienvenida. Atentamente. Carlos López García. Director.

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From: shauna riddell (United States)
Submitted on 10-Aug-2011 (English)
Customer Rating: 5/5
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comments clean and nicely appointed rooms. centrally located right on a metro route. customer service was efficient and friendly.
Hotel Response:

Dear client, it,s always nice to know that you have had a pleasant stay with us, due to the service as well as the amenities and location of the hotel. we thank you very much for your feedback. cordially yours, Carlos López García. Manager

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From: ravid marcus (Israel)
Submitted on 9-Aug-2011 (English)
Customer Rating: 4/5
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comments The design is very nice, very clean. The stereo didn't work and we had a break in the air conditioning
Hotel Response:

Dear Customer. Thank you for your comments. We are glad that your stay at the hotel was nice. We are working to improve and ensure that our customers have a pleasant stay and excellent service and your feedback helps us. We hope to see you again in your next visit to Madrid. Sincerely. Carlos López García. Manager.

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From: "Hotel Guest, details on file." (United States)
Submitted on 9-Aug-2011 (English)
Customer Rating: 5/5
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comments We enjoyed our stay at Hotel Regina. The room was spacious and quiet. The proximity to various tourist attractions was fabulous. Walking and metro were very convenient. I am glad you put us in the backroom. The staff were all very helpful and we did not have to worry about our request not being met. Breakfast was good and satisfying with variety of choices. The only thing which is minor is the room could use a bigger TV. Even though there were only two channels available in English, it was difficult to watch from the bed (there was only one chair available). Thank you and I would like to thank all the staff for making our stay (8 nights) a positive and enjoyable experience!
Hotel Response:

Dear Customer. Thank you very much for your feedback about the location and foremost on our staff who was friendly and helpful during your stay. It is important for us to hear from our customers and of course we appreciate your recommendations about the TV .. We hope your visit again the next time you travel to Madrid. Sincerely. Carlos López García. Manager.

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From: "Hotel Guest, details on file." (United States)
Submitted on 9-Aug-2011 (English)
Customer Rating: 5/5
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From: "Hotel Guest, details on file." (Spain)
Submitted on 9-Aug-2011 (Spanish)
Customer Rating: 4/5
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comments He estado tres días en el Hotel Regina y todo muy bien, la limpieza estupenda la habitación amplia y muy moderna, los desayunos muy bien, el personal muy amable y a destacar que es muy importante la situación, para Madrid es inmejorable, estas en todo el centro. Lo recomiendo
Hotel Response:

Estimado cliente. Su opinión es muy importante para el hotel. Muchas gracias por su alta valoración, ya que para nosotros significa que su estancia en el hotel fue satisfactoria y agradable. De acuerdo con sus recomendaciones, esperamos que nos elija de nuevo la próxima vez que visite Madrid. De nuevo gracias por su tiempo. Un cordial saludo. Carlos López García. Director.

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From: "Hotel Guest, details on file." (Spain)
Submitted on 9-Aug-2011 (Spanish)
Customer Rating: 5/5
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comments hotel perfectamente situado para visitar los principales monumentos y museos de Madrid. Trato correcto y excelente desayuno.
Hotel Response:

Estimado Cliente. Le agradecemos sus comentarios. Es importante para nosotros conocer la opinión de nuestros clientes, en especial, cuando nos informan que el hotel cumplió o superó las expectativas o aspiraciones del cliente. Esperamos de nuevo su visita la próxima vez que viaje a Madrid. Atentamente. Carlos López García. Director.

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From: James Llamas (United States)
Submitted on 8-Aug-2011 (English)
Customer Rating: 5/5
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comments Our family took 4 rooms and everyone loved the hotel. The hotel staff was very helpful, we liked the breakfast very much and the location is perfect. We will consider staying again. I have just sent a positive review to TripAdisor.com.
Hotel Response:

Dear Customer. Thank you very much for your feedback about the location, breakfast and foremost on our staff who was friendly and helpful during your stay. It is important for us to hear from our customers and of course we appreciate your recommendations. We hope to visit again the next time you travel to Madrid. Regards. Carlos López García. Manager.

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From: "Hotel Guest, details on file." (United States)
Submitted on 8-Aug-2011 (English)
Customer Rating: 5/5
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comments Exceptional accommodations. Would return there in a heartbeat. Perfect location, great service, wonderful staff.
Hotel Response:

Dear Customer. Thank you very much for your feedback about the location, mainly by our staff that was friendly and helpful during your stay. It is important for us to hear from our customers and of course we appreciate your recommendations. We hope to visit again the next time you travel to Madrid. Regards. Carlos López García. Manager.

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From: "Hotel Guest, details on file." (United States)
Submitted on 8-Aug-2011 (English)
Customer Rating: 4/5
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comments The room was perfect. The Location ideal. Noise level, all but one or two noisy neighboring guests, was just fine for three good nights sleep. The front desk was effecient but a little too impersonal, bordering on cold.
Hotel Response:

Dear Customer. Thank you for your comment. We are pleased that the stay has been pleasant. We are working to improve and make our customers tegan a pleasant and excellent service, we note your recommendations. Thank you very much for choosing us. Sincerely. Carlos López García. Manager.

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From: "Hotel Guest, details on file." (Spain)
Submitted on 8-Aug-2011 (Spanish)
Customer Rating: 5/5
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comments Estuve una semana, La atensión tanto en recepción como con las camareras de habitación fue correcta en todo momento. Solicité una habitación con determinadas características y no hubo ningún problemas. Ya estuve quedándome hace unos años atrás y tuve un buen recuerdo de la estancia anterior y volví a confirmarlo. Desde luego si voy otra vez a Madrid mi Hotel es el Regina. Lo tengo claro.
Hotel Response:

Estimados clientes. Le agradecemos mucho la descripción de su experiencia en el hotel. Sus comentarios acerca de la limpieza y trato al cliente son el mejor incentivo tanto para la dirección como para el personal del hotel ya que nuestro objetivo es hacer que la estancia de los clientes sea una experiencia inolvidable. Esperamos poder darle de nuevo la bienvenida en su próxima visita a Madrid. Atentamente. Carlos López García. Director.

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From: "Hotel Guest, details on file." (United States)
Submitted on 7-Aug-2011 (English)
Customer Rating: 5/5
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comments Excellent location. Breakfast buffet was outstanding. Would stay again in a heartbeat.
Hotel Response:

Dear Customer. Thank you very much for your feedback about the location and the breakfast have been to your liking. It is important for us to hear from our customers and of course we appreciate your recommendations. We hope your visit again the next time you travel to Madrid. Regards. Carlos López García. Manager.

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From: "Hotel Guest, details on file." (United States)
Submitted on 7-Aug-2011 (English)
Customer Rating: 5/5
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comments great location, delicious breakfast, wonderful view, comfortable bed. Great value for the money.
Hotel Response:

Dear Customer. We appreciate your comments. It is important for us to hear from our customers, especially when we report that the hotel met or exceeded expectations or aspirations of the client. We hope to visit again the next time you travel to Madrid. Thank you very much for choosing Regina Hotel. Sincerely. Carlos López García. Manager.

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From: "Hotel Guest, details on file." (Canada)
Submitted on 7-Aug-2011 (English)
Customer Rating: 4/5
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comments The hotel room was gorgeous! We loved the satellite radio and sound system. The breakfast was beyond our expectations! The front desk staff was extremely helpful! Location was perfect. The concern was the noise from the hallways at night. We always expect some noise when staying at a hotel, but it was excessive and sleep depricating for 2 of our 4 nights.
Hotel Response:

Dear Customer. Thank you very much for your feedback about the location, cleaning and mainly on our staff who was friendly and helpful during your stay. It is important for us to hear from our customers and of course we appreciate your recommendations. We hope your visit again the next time you travel to Madrid. Regards. Carlos López García. Manager.

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From: Michael Richer (Mexico)
Submitted on 7-Aug-2011 (Spanish)
Customer Rating: 4/5
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comments Es la segunda ocasión que en nos quedamos en este hotel. Todo estuvo en orden. El paquete de bienvenido fue un gesto apreciado.
Hotel Response:

Estimado cliente. Su opinión es muy importante para el hotel. Muchas gracias por su alta valoración, ya que para nosotros significa que su estancia en el hotel fue satisfactoria y agradable. De acuerdo con sus recomendaciones, esperamos que nos elija de nuevo la próxima vez que visite Madrid. De nuevo gracias por su tiempo. Un cordial saludo. Carlos López García. Director.

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From: "Hotel Guest, details on file." (Venezuela)
Submitted on 7-Aug-2011 (Spanish)
Customer Rating: 5/5
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comments Mi estancia en el Hotel Regina fué exelente, el personal fué muy atento, especialmente el gerente del Hotel el Sr. Miguel Angel que colaboró conmigo en aspectos relativos a mejorar las condiciones de mi reserva. La habitacion donde nos alojamos estaba recientemente remodelada y decorada con muy buen gusto. Escogí este hotel por su exelente ubicación, lo que contribuyó a facilitar mis traslados a los lugares turísticos por exelencia en Madrid. De volver a Madrid no dudaría en llegar nuevamente al Hotel Regina.
Hotel Response:

Estimado Cliente. Le agradecemos sus comentarios. Es importante para nosotros conocer la opinión de nuestros clientes, en especial, cuando nos informan que el hotel cumplió o superó las expectativas o aspiraciones del cliente. Esperamos de nuevo su visita la próxima vez que viaje a Madrid. Atentamente. Carlos López García. Director.

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From: "Hotel Guest, details on file." (Colombia)
Submitted on 7-Aug-2011 (Spanish)
Customer Rating: 5/5
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comments Excelente ubicacion, excelente relacion precio-calidad, el staff muy amable y servicial
Hotel Response:

Estimado Cliente. Muchas gracias por sus comentarios,por nuestra ubicación y principalmente sobre nuestro personal, que fue amable y atento durante su estancia. Es importante para nosotros conocer la opinión de nuestros clientes. Esperamos de nuevo su visita la próxima vez que viaje a Madrid. Un cordial saludo. Carlos López García. Director

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From: Juan Felipe Alvarez (Brazil)
Submitted on 6-Aug-2011 (Portuguese)
Customer Rating: 5/5
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comments Excelente localização, bom atendimento, bom wifi. Recomendado.
Hotel Response:

Prezado Cliente, Sempre um prazer ver que tem um bom permanecer por tanto o nosso serviço e as instalações e localização. Nós realmente apreciamos os seus comentários. Aproveitar esta oportunidade para enviar uma saudação cordial. Carlos López García. Diretor.

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From: "Hotel Guest, details on file." (United States)
Submitted on 6-Aug-2011 (English)
Customer Rating: 4/5
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comments The staff were accommodating but it would be nice to have had a room with 2 beds separated on the new side of the hotel
Hotel Response:

Dear client, Thank you for your comments. It,s very important for us to know the opinion of our clients, mainly when the experience has been so positive, enabling us to improve our operation. We have rooms with two beds in the new part, but not always available, however if requested when we have a free is a pleasure for us to change rooms. We hope to see you again, kind regards. Carlos López García. Manager

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From: Katherine Caron (Canada)
Submitted on 5-Aug-2011 (English)
Customer Rating: 5/5
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comments your staff were all friendly and very helpfull. It is at an excellent location. The continental breakfast was the nicest one we experienced in our travels in Spain. Our room was a great size and spotless. Thank you!
Hotel Response:

Dear client, it,s always nice to know that you have had a pleasant stay with us, due to the service as well as the amenities and location of the hotel. we thank you very much for your feedback. cordially yours. Carlos López García. Manager

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From: "Hotel Guest, details on file." (France)
Submitted on 5-Aug-2011 (French)
Customer Rating: 3/5
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comments emplacement parfait centre très bon accueil et services (infos-questions- conseils) chambre spacieuse, propre ( très correct) air conditionné très très bruyant impossible de le laisser la nuit
Hotel Response:

Cher client. Nous apprécions grandement vos commentaires. Nous sommes heureux que l'emplacement et le service ont été le souhaitez. Désolé vous avez eu du bruit dans sa chambre pour la climatisation, nous l'examinons pour le réparer immédiatement. Nous travaillons à améliorer et à nous assurer que nos clients ont un séjour agréable et un excellent service. Nous espérons que d'accueillir à nouveau à votre prochaine visite à Madrid. Sincèrement. Carlos López García. Directeur

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From: JOSE MANUEL AVILA RIVAS (Spain)
Submitted on 4-Aug-2011 (Spanish)
Customer Rating: 5/5
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comments Estuvimos dos noches con una oferta muy buena y mejor que en muchos hoteles de Madrid con mas estrellas. Genial para disfrutar de Madrid aunque haga un verano de calor. Intentaremos repetir.
Hotel Response:

Estimado cliente, Siempre es un placer comprobar que ha tenido una agradable estancia tanto por nuestro servicio como por las instalaciones y ubicación. Le agradecemos muchísimo sus comentarios. Aprovechamos para enviarle un cordial saludo. Carlos López García. Director.

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From: "Hotel Guest, details on file." (United States)
Submitted on 4-Aug-2011 (English)
Customer Rating: 5/5
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comments We were extremely satisfied with our stay at the Hotel Regina. The staff was very helpful and even took care of calling a spanish bank for us, whose ATM ate my card. They were very quick to respond to any request. The rooms were very modern and the location of the hotel is super close to everything.
Hotel Response:

Dear clients, We thank you very much for the description of your experience in our hotel. Your feedback about location and treatment is the best incentive, not only for the management, but also for the hotel staff, our most important purpose is making of your stay an unforgettable experience. Let´s hope to welcome you again. kind regards. Carlos López García. Manager

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From: "Hotel Guest, details on file." (United States)
Submitted on 3-Aug-2011 (English)
Customer Rating: 4/5
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comments Clean hotel with nice amenities. The room had a bit of an odor when you would enter until turning on the AC for 5 minutes. Buffet breakfast was good for being included in the price but would have chosen to eat elsewhere if I had to pay for it out of pocket. Overall, great location and good value for the money. I would definitely stay here again.
Hotel Response:

Dear client, We thank you very much for your feedback and of course if you wish to visit us again we´ll be delighted to welcome you. Thank you and kind regards. Carlos López García. Manager

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From: "Hotel Guest, details on file." (Spain)
Submitted on 3-Aug-2011 (Catalan)
Customer Rating: 4/5
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comments Hola, la nostra estada a l'Hotel Regina de Madrid dins del més de juliol de 2011, mitjançant reserva de Travelzoo, molt satisfactoria, en especial el tracte de tot el seu personal; les instal·lacions totes correctes i agradables, l'habitació amb decoració molt, molt moderna i funcional(pel nostre gust potser una mica massa moderna i tot...molt de vidre, llums, quadre, mobles...tot ultra-modern) amb força claror, neta i cuidada..tot correcte. Si deia que ens va semblar massa moderna, és que el nostre gust partícular és de tendència més clàssica, dins les comoditats de l'actual i modern, trobem més acollidora una decoració més clàssica, quadres més de paisatges i/o clàssics, un xic menys de vidre..; poder un ambient amb més fusta ..no sé ,,més clàssic i/o rústic,.. prefeririem que la porta l'entarada al bany en lloc de vidre fós una porta més convencional que donés lìmpressió de major intimitat així com la dutja amb plat o mitja banyera més que directament al terra, que la mampara no fos transparent, que mentre un estiugui a la dutxa l'altre pugui ser al labavo amb més intimitat, sense transparència en la mampara.- A primer cop de vista fa gràcia veure-ho tot tant nou i modern, és coquetó i ens hi vam sentir de gust , altra cosa és que particularment ens pugui agradar més un ambient no tant modern, més convenconal/tradicional -El pac de benvinguda, tot i saber-l'ho, un detall molt agradable, l'esmorzar- bufet molt bé en varietat i en qualitat, volem tornar a remarcar en especial el molt bon tracte rebut del personal,. Hi vam ser 4 nits, ens hi vam sentir molt bé. També volem destacar les condions de l'oferta de travelzoo, per raonables de qualitat/preu. Ens agradaria poder repetir en d'altres ocasions (eperem poder gaudir de condicions/ofertes similars en properes ocasions).--** Preferim que no es mostrin els nostres noms, si fós el cas volen utilitzin les nostres inicials-- Eulàlia Larrotcha Pijuan i F.Xavier Canela Paredes
Hotel Response:

Benvolguts clients. En primer lloc donar-los les gràcies per les seves comentaris i la detallada descripció de l'hotel i els seus serveis. Gràcies també en nom de la propietat i del personal a qui he fet arribar la seva opinió. Ens alegra saber que van tenir una agradable estada entre nosaltres. Prenem nota de les seves recomanacions i Esperem de nou la seva visita en el seu pròxim viatge a Madrid. Moltes gràcies per escollir. Atentament. Carlos López García. Director

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From: Christos Charisis (Greece)
Submitted on 2-Aug-2011 (English)
Customer Rating: 4/5
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comments Dear friends, Thank you very much for our pleasant stay in Hotel Regina. The price was very affordable, the location just perfect, the staff polite and helpful and the paella we tasted at the Restaurant Amayra absolutely delicious. The only inconvenience was that we stayed at room no 314 which was no shiny at all during the day. Anyway, we are very contented from our stay and in case we visit Madrid again, we 'll definately stay at Hotel Regina and eat paella at Restaurant Amayra again!! Gracias!!
Hotel Response:

Dear Customer, Always a pleasure to see that you have a nice stay for our service and the facilities and location. We also have rooms with exterior window that you can ask at reception. We really appreciate your comments. Sincerely. Carlos López García. Manager

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From: josefa suarez rodriguez (Spain)
Submitted on 2-Aug-2011 (Spanish)
Customer Rating: 4/5
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comments Está muy bien! E venido otras veces com mi marido y ocurio algo nada bueno poes me robaram 180 euros e mii Iphone de dentro del Lobby del Hotel. Creo que tomaram providencias poes estam mas atentos. Mi hermana Palmira Barbosa tmb a estado e le a gustado mucho el Hotel. Desta vez estava com otra manera de nos recebir e muy biem todo. Gracias
Hotel Response:

Estimado cliente. Gracias por sus comentarios. Me alegra saber que le agradó el hotel. El corazón de Madrid, como el centro de todas las ciudades, puede tener alguna complicación con respecto a la seguridad, pero también puedo asegurarle que es la zona más vigilada de la ciudad, y estos casos pueden ocurrir de forma aislada. Esperamos de nuevo de su vista en su próxima estancia en Madrid. Un cordial saludo. Carlos López García. Director

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From: Miriam Laura Pereyra (Argentina)
Submitted on 2-Aug-2011 (Spanish)
Customer Rating: 4/5
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comments muy agradable la abientacón de las habitaciones, la iluminación y muy buena la comida del Resaurtant.
Hotel Response:

Estimado cliente. En primer lugar, darle las gracias por sus comentarios. Su opinión es muy importante. Me alegra saber que le gustó la decoración y el restaurante del hotel. Esperamos que nos elija de nuevo la próxima vez que visite Madrid. De nuevo, gracias por su tiempo. Un cordial saludo. Carlos López García. Director.

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From: Sergio Correal (United States)
Submitted on 2-Aug-2011 (Spanish)
Customer Rating: 5/5
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comments El servicio y atención fueron excelentes, al igual que las habitaciones.
Hotel Response:

Estimados clientes. Le agradecemos mucho la descripción de su experiencia en el hotel. Sus comentarios acerca de la habitación y trato al cliente son el mejor incentivo tanto para la dirección como para el personal del hotel ya que nuestro objetivo es hacer que la estancia de los clientes sea una experiencia inolvidable. Esperamos poder darle de nuevo la bienvenida. Atentamente. Carlos López García. Director.

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From: ramdane salemkour (France)
Submitted on 2-Aug-2011 (French)
Customer Rating: 4/5
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comments très bien, Chambres modernes, spacieuses très bien équipées.
Hotel Response:

Cher client. Votre opinion est très importante à l'hôtel. Merci beaucoup pour votre de grande valeur, car pour nous, cela signifie que votre séjour à hôtel a été satisfaisant et agréable. Nous espérons que vous nous choisissez la prochaine fois que vous visitez Madrid. Merci encore pour votre temps. Cordialement. Carlos López García. Directeur

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From: "Hotel Guest, details on file." (Australia)
Submitted on 2-Aug-2011 (English)
Customer Rating: 4/5
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comments The single room was a bit noisy
Hotel Response:

Dear Customer. Your opinion is very important for the hotel. We are working to improve and ensure that our customers have a pleasant stay and excellent service. We hope to see you in your next visit to Madrid. Thank you very much for your time. Sincerely. Carlos López García. Manager

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From: Klaus Hartstock (Germany)
Submitted on 1-Aug-2011 (German)
Customer Rating: 4/5
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comments Das Hotel und auch der Service waren perfekt. Die Zimmer wunderschön - insbesondere die weißen Zimmer. Aber, so wie es für ein Stadthotel ist, so kann es auch manchmal etwas lauter werden. Dennoch ist dieses Hotel absolut empfehlenswert - der Preis unschlagbar günstig. Die Lage im Zentrum, zu den Sehenswürdigkeiten, ideal.
Hotel Response:

Sehr geehrter Kunde. Vielen Dank für Ihre Kommentare über den Standort, Reinigungs-und vor allem auf unsere Mitarbeiter, die war freundlich und hilfsbereit während Ihres Aufenthalts. Es ist wichtig für uns von unseren Kunden zu hören und zu Natürlich begrüßen wir Ihren Empfehlungen. Wir hoffen, wieder zu besuchen Sie das nächste Mal nach Madrid. Mit freundlichen Grüßen. Carlos López García. Direktor

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From: "Hotel Guest, details on file." (United States)
Submitted on 1-Aug-2011 (English)
Customer Rating: 3/5
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comments The staff was extremely friendly and helpfull - perhaps the best during our one month stay in Spain. The location was very good. We did have some problems with the A/C and the room was small. Very clean and overall a good choice.
Hotel Response:

Dear Customer. We appreciate your comments. It is important for us to know the opinion of our customers. I am glad that the staff was friendly and helped you during your stay. I regret that the air conditioning does not work correctly. We work to improve and ensure that our customers have a pleasant stay. We hope to see soon on your next visit to Madrid. Thank you very much. Sincerely. Carlos López García. Manager

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From: Gerardo Goyenechea Godinez (Mexico)
Submitted on 31-Jul-2011 (Spanish)
Customer Rating: 5/5
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comments todo excelente, una observación en la habitación no ponen pañuelos desechables, sería deseable
Hotel Response:

Estimado cliente. Su opinión es muy importante para el hotel. Muchas gracias por su alta valoración, ya que para nosotros significa que su estancia en el hotel fue satisfactoria y agradable. Tomamos nota de sus recomendaciones y esperamos que nos elija de nuevo la próxima vez que visite Madrid. De nuevo gracias por su tiempo. Un cordial saludo. Carlos López García. Director

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From: christian guillozet (France)
Submitted on 31-Jul-2011 (French)
Customer Rating: 3/5
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comments la chambre catégorie supérieure était belle. malheureusement située au 1er étage, : nous avons subi chaque nuit les cris des fêtards : la fenêtre extérieure est mal isolée. il en est de même avec la porte donnant sur le couloir : la lumière passe largement dessous et on entend tous les bruits.
Hotel Response:

Cher client. Merci pour votre temps. Nous sommes heureux que la salle est à votre goût. Nous regrettons tout inconvénient causé par le bruit, mais il peut demander à tout moment le changer de chambre. Nous travaillons à améliorer et conserguir que nos clients ont un service agréable et excellente. J'espère que la prochaine fois que vous visitez Madrid et peut vérifier que nous avons amélioré. Merci beaucoup. Sincèrement. Carlos López García. Directeur

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From: JOSEP SIMO GAY (Spain)
Submitted on 31-Jul-2011 (Spanish)
Customer Rating: 5/5
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comments excelente trato en recepcion y la habitación que nos dieron con vistas a la calle Alcala muy satisfactoria. Repetiremos.
Hotel Response:

Estimado Cliente. Muchas gracias por sus comentarios acerca de la habitación y principalmente sobre nuestro personal, que fue amable y atento durante su estancia. Es importante para nosotros conocer la opinión de nuestros clientes. Esperamos de nuevo su visita la próxima vez que viaje a Madrid. Un cordial saludo. Carlos López García Director

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From: "Hotel Guest, details on file." (Israel)
Submitted on 31-Jul-2011 (English)
Customer Rating: 5/5
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comments It was very good , I Enjoy very much , you serve in the highest level , many thanks
Hotel Response:

Dear Customer. Your opinion is very important for the hotel. Thank you very much for your high value, because for us it means that your stay in the hotel was satisfying and enjoyable. We hope to see soon on your next visit to Madrid. Thank you very much for choosing us. Sincerely. Carlos López García. manager

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From: CARLOS ASPE (Mexico)
Submitted on 30-Jul-2011 (English)
Customer Rating: 5/5
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From: "Hotel Guest, details on file." (Germany)
Submitted on 29-Jul-2011 (German)
Customer Rating: 5/5
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comments plus -Zentrale Lage -Freundliches personal an der Rezeption -ruhiges Zimmer zum Innenhof -ohne Frühstück gebucht - kein Problem da in de Umgebung des Hotels genügen Frühstücksmöglichkeiten bestehen - günstigste Buchung direkt über Internet beim Hotel minus - nichts -immer wider gerne Regina
Hotel Response:

Sehr geehrter Kunde. Ihre Meinung ist uns sehr wichtig, um das Hotel. Vielen Dank für Ihre hohen Wert, weil es für uns bedeutet, dass Sie Ihren Aufenthalt in Hotel war zufriedenstellend und erfreulich. Nach ihren Empfehlungen, erwarten wir zur Auswahl das nächste Mal besuchen Sie Madrid. Nochmals vielen Dank für deine Zeit. Mit freundlichen Grüßen. Carlos López García. Direktor.

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From: "Hotel Guest, details on file." (Spain)
Submitted on 29-Jul-2011 (Spanish)
Customer Rating: 4/5
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comments Habitacion individual totalmente reformada y muy agradable.....excelente ubicación, a pie a todos lados.....
Hotel Response:

Estimado Cliente, Le agradecemos mucho sus comentarios. Nos alegra saber que la habitación y la ubicación del hotel fueron de su agrado y por supuesto estaremos encantados de volver a darle la bienvenida si decide repetir. Muchas gracias nuevamente y reciba un cordial saludo. Carlos López García. Director.

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From: Alexa Hambleton (United States)
Submitted on 29-Jul-2011 (English)
Customer Rating: 4/5
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comments My sister and I stayed at Hotel Regina for 4 nights in July. It was in a great location, close to Puerta del Sol. Breakfast was tasty and included with our rate. My complaint with the hotel was that it didn't seem to get cool to where I set the air conditioning and it was loud the first couple evenings with construction going on. But that was always done by the time we went to bed, so it wasn't a huge problem.
Hotel Response:

Dear Customer. Thank you very much for your comment. We are working to improve and correct our mistakes to ensure that our customers have a pleasant stay. We hope to see again in your next visit to Madrid. Thank you very much for choosing us. Sincerely. Carlos López García. Manager

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From: Todd Schram (United States)
Submitted on 29-Jul-2011 (English)
Customer Rating: 3/5
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comments The hotel and rooms were very nice but there was one serious problem. The air conditioning was horrible. The room was so hot that we couldn't sleep. I've stayed here two separate occasions and the AC was bad both times.
Hotel Response:

Dear Customer. Thank you very much for your comment. We are working to improve and ensure that our customers have a pleasant stay and excellent service. I regret that the air condition did not work well, we check and repair immediately. We hope to see you again on your next visit to Madrid and you can see that we are improved. Thank you very much. Sincerely. Carlos López García. Manager

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From: yanick therien (Canada)
Submitted on 28-Jul-2011 (English)
Customer Rating: 5/5
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comments Everything was great.
Hotel Response:

Dear Customer. Your opinion is very important for the hotel. Thank you very much for your high value, because for us it means that your stay at the hotel was satisfying and enjoyable. Based on your recommendations, we hope you choose us again on your next visit to Madrid. Thanks again for your time. Sincerely. Carlos López García. Manager

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From: "Hotel Guest, details on file." (Japan)
Submitted on 28-Jul-2011 (English)
Customer Rating: 4/5
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comments Hote Regina is a safe and very comfortable to stay convenient location to access the center of city. The staffs were also friendly. Hotel Regina offers a very good cost perfomance on their price. We can recommend you Hotel Regina for your accommodation in Madrid.
Hotel Response:

Dear Customer. First, thank you for your comments. Your opinion is very important to us. We are glad that your stay at the hotel was nice. We hope you choose us again next time you visit Madrid. Thanks again for your time. Regards. Carlos López García. Manager

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From: "Hotel Guest, details on file." (Switzerland)
Submitted on 28-Jul-2011 (German)
Customer Rating: 4/5
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From: "Hotel Guest, details on file." (United Kingdom)
Submitted on 28-Jul-2011 (English)
Customer Rating: 5/5
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comments Very good service for the price
Hotel Response:

Dear Customer, We greatly appreciate your comments and of course we are delighted to welcome you on your next visit to Madrid. Thank you very much again and best regards. Carlos López García. Manager

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From: "Hotel Guest, details on file." (United States)
Submitted on 27-Jul-2011 (English)
Customer Rating: 5/5
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From: "Hotel Guest, details on file." (Spain)
Submitted on 27-Jul-2011 (Catalan)
Customer Rating: 4/5
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comments Situació espléndida. Tracte molt correcte. Qualitat / preu = molt satisfactori.
Hotel Response:

Benvolgut client, Sempre és un plaer comprovar que ha tingut una agradable estada tant pel nostre servei com per les instal.lacions i ubicació. Li agraïm moltíssim els seus comentaris. Aprofitem per enviar una cordial salutació. Carlos López García. Director

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From: William Valtos Jr (Philippines)
Submitted on 26-Jul-2011 (English)
Customer Rating: 4/5
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comments Great location. Good sized bathroom. Very happy with our stay. Our two young boys had sufficient room in the quad room to enjoy themselves. We would stay at Hotel Regina again.
Hotel Response:

Dear Customer. I appreciate your comments and high rating. your opinion is very important to the hotel. I am glad I had a pleasant stay among us and the room, facilities and services were to your liking. We hope you choose us again next time you visit Madrid. Thanks again for your time. Regards. Carlos López García. Manager.

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From: Corsino Rey Galán (Spain)
Submitted on 25-Jul-2011 (Spanish)
Customer Rating: 4/5
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From: "Hotel Guest, details on file." (Italy)
Submitted on 25-Jul-2011 (Italian)
Customer Rating: 5/5
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From: "Hotel Guest, details on file." (United States)
Submitted on 24-Jul-2011 (English)
Customer Rating: 4/5
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From: "Hotel Guest, details on file." (Germany)
Submitted on 24-Jul-2011 (English)
Customer Rating: 5/5
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comments Excellent location, clean room, comfy bed, friendly and very helpful staff, good rates (check their website for special deals!), good breakfast buffet - to sum it up: that's where we'll be staying again next time we're in Madrid!
Hotel Response:

Dear Customer. Thank you for your comments. It is important for us to hear from our customers, especially when we report that the hotel met the expectations of the customer. We hope your visit again the next time you travel to Madrid. Thank you very much for choosing us. Sincerely. Carlos lópez García. Manager

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From: Peter Gill (Australia)
Submitted on 22-Jul-2011 (English)
Customer Rating: 5/5
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comments My daughter and I thoroughly enjoyed our stay at Hotel Regina. The staff were incredibly helpful, and the rooms were lovely; spacious, clean and attractive. Although this hotel is rated as a three star establishment, we ourselves would award it much higher!
Hotel Response:

Dear customers. We greatly appreciate the description of your experience in the hotel. Your comments about our location, cleanliness and try to customer is the best incentive to both management and for the Hotel staff since our goal is to make the stay of customers an unforgettable experience. We look forward to welcome back again in your next visit to Madrid. Sincerely. Carlos López García. Manager

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From: "Hotel Guest, details on file." (United Kingdom)
Submitted on 21-Jul-2011 (English)
Customer Rating: 5/5
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comments Very happy with our stay and the special deal we got. The breakfast buffet was excellent and the room was to our satisfaction.
Hotel Response:

Dear Customer, Always a pleasure to see that has a nice stay for both our service and the facilities and location. We really appreciate your comments. Take this opportunity to send a cordial greeting. Thank you very much for choosing Regina Hotel. Sincerely. Carlos López García Manager

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From: "Hotel Guest, details on file." (Spain)
Submitted on 21-Jul-2011 (English)
Customer Rating: 5/5
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comments The location is excellent, and the room was small but very high quality. We totally enjoyed our stay!
Hotel Response:

Dear Customer. Your opinion is very important for the hotel. Thank you very much for your high value, because for us it means that your stay in the hotel was satisfying and enjoyable. According to your recommendations, we expect to choose from again the next time you visit Madrid. Thanks again for your time. Regards. Carlos López García Manager

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From: catherine borruel (France)
Submitted on 21-Jul-2011 (English)
Customer Rating: 4/5
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comments nous etions un groupe de six amis et avons passé un magnifique séjour dans cet hotel regina l'hotel est trés centrale les chambres sont spacieuses et les lits aussi, la propreté impecable ainsi que le personnel. le seul petit bémol est le prix exhorbitant du petit dejeuner que l'on peut prendre au bar à côté pour six fois moins cher,je recommande vivement cet hôtel dont le rapport qualité prix est excellent
Hotel Response:

Cher client. Nous apprécions grandement la description de son expérience dans l'Hôtel Regina. Vos commentaires sur notre emplacement, service, qualité et de prix sont la meilleure récompense et d'encouragement pour continuer rendre nos invités séjour une expérience inoubliables. Nous nous réjouissons de vous accueillir à nouveau dans l'Hôtel Regina Je vous remercie. Sincèrement. Carlos López García Directeur

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From: Linda Jones (United Kingdom)
Submitted on 20-Jul-2011 (English)
Customer Rating: 5/5
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comments lovely hotel in ideal location. Friendly helpful staff. Clean comfortable rooms would reccommend this hotel.
Hotel Response:

Dear customers. We greatly appreciate the description of your experience in the hotel. Your comments about our location, cleanliness and customer service is the best incentive to both management and for the Hotel staff since our goal is to make the stay of customers an unforgettable experience. We look forward to welcome back. Sincerely. Carlos lópez García. Manager

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From: Brenda Ross (United Kingdom)
Submitted on 20-Jul-2011 (English)
Customer Rating: 5/5
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comments Our stay at the Hotel Regina was perfect. The staff went out their way to be helpful and very pleasant. Our room was lovely and the breakfast was great. The hotel itself is in a great location being very central, near most shops and museums. Would definitely stay again.
Hotel Response:

Dear Customer. First thank you for your comments and detailed description of the hotel and its services. Thanks also on behalf of the property and staff who have made us your opinion. We are glad that he had a pleasant stay with us and loved the atmosphere, location and care of the details of the hotel, because every day is done with the utmost care. We hope your visit again on your next trip Madrid. Regards. Carlos López García. Manager

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From: Stephanie Patzlaff (United States)
Submitted on 20-Jul-2011 (English)
Customer Rating: 5/5
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comments We had a great stay at Hotel Regina. Beyond being in a very convenient location (short blocks from Plaza del Sol and with a metro stop literally at the front door), our room was comfortable, service was friendly and professional, and prices were very reasonable for the level of accomodation. In fact, when we found ourselves back in Madrid at the end of our trip, we elected to stay at Hotel Regina again! And would do so in the future.
Hotel Response:

Dear Customer. We appreciate your comments. It is important for us to hear from our customers, especially when we report that the hotel met the expectations of the customer. We hope to visit again the next time you travel to Madrid. Thank you very much for choosing us. Sincerely. Carlos López García. Manager

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From: "Hotel Guest, details on file." (Spain)
Submitted on 20-Jul-2011 (Spanish)
Customer Rating: 5/5
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comments Habitación moderna,cómoda y muy limpia. El trato fué fantástico. Situado en pleno centro. En resumen: GENIAL
Hotel Response:

Estimados clientes. Le agradecemos mucho la descripción de su experiencia en el hotel. Sus comentarios acerca de nuestra ubicación, limpieza y trato al cliente son el mejor incentivo tanto para la dirección como para el personal del hotel ya que nuestro objetivo es hacer que la estancia de los clientes sea una experiencia inolvidable. Esperamos poder darle de nuevo la bienvenida en su regreso a Madrid. Atentamente. Carlos López García. Director.

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From: "Hotel Guest, details on file." (Spain)
Submitted on 20-Jul-2011 (Spanish)
Customer Rating: 4/5
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From: Elzbieta Palkowska (Poland)
Submitted on 19-Jul-2011 (English)
Customer Rating: 4/5
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comments This was my 3 time at this hotel. I like the location, friendly atmosphere, rooms are comfortable and clean. I will come back.
Hotel Response:

Dear Customer. First, thank you for your comments. Your feedback is very important. I'm glad you liked the decor, cleanliness and location of the hotel. We hope you choose us again next time visiting Madrid. Thanks again for your time. Regards. Carlos López García. Manager

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From: "Hotel Guest, details on file." (Uruguay)
Submitted on 18-Jul-2011 (Spanish)
Customer Rating: 5/5
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comments EL HOTEL HA SIDO RECICLADO RECIENTEMENTE.Estuvimos alojados en el primer piso,en habitación doble,amplia,buen baño.Excelente ubicacion a 1 cuadra Puerta del Sol,sobre calle Alcalá que también ha sido remozada.Lo recomiendo,supera las tres estrellas con que está clasificado.
Hotel Response:

Estimado cliente, Siempre es un placer comprobar que ha tenido una agradable estancia tanto por nuestro servicio como por las instalaciones y ubicación. Le agradecemos muchísimo sus comentarios. Aprovechamos para enviarle un cordial saludo. Carlos López García. Director.

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From: Mª Luz Muñoz Espinosa (Spain)
Submitted on 18-Jul-2011 (Spanish)
Customer Rating: 4/5
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From: Tiffany Titshall (Australia)
Submitted on 18-Jul-2011 (English)
Customer Rating: 5/5
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comments Great, efficient service. Large modern room with new bathroom.
Hotel Response:

Dear Customer. Your opinion is very important for the hotel. Thank you very much for your high value, because for us it means that your stay in the hotel was enjoyable. We hope you choose us again next time you visit Madrid. Thanks again for your time. Regards. Carlos lópez García. Manager

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From: satyam savla (India)
Submitted on 18-Jul-2011 (English)
Customer Rating: 5/5
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comments I was very happy with the central location of Hotel Regina and the rooms too.
Hotel Response:

Dear Customer. Your opinion is very important for the hotel. Thank you very much for your high value, because for us it means that your stay in the hotel was satisfying and enjoyable. Based on your recommendations, we hope you choose us again next time you visit Madrid. Thanks again for your time. Regards. Carlos López garcía Manager

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From: Michael Garry (Ireland)
Submitted on 16-Jul-2011 (English)
Customer Rating: 5/5
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comments Excellent Triple Room and with The Sevilla Metro outside the front door it made it so easy to get anywhere in madrid. We will be back. Muchas Gracias
Hotel Response:

Dear Customer, We greatly appreciate your comments and of course we delighted to welcome you back if you decide to repeat. Thank you very much again for choosing us. Yours sincerely. Carlos López García Manager.

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From: Yasuko Dejima (Japan)
Submitted on 16-Jul-2011 (English)
Customer Rating: 4/5
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comments Thank you for your service. We had a comfortable days. Our rooms were always clean & tidy. We also had tasty breakfast. We were surprised at a variety of breakfast. Your hotel located near underguround station. So it was very convinient for us. Thank you very mach.
Hotel Response:

Dear Customer. Thank you very much for your feedback about the location and cleaning. It is important for us to know what our clients and of course we appreciate your recommendations. We hope your visit again the next time you travel to Madrid. Thank you very much for choosing Regina hotel. Sincerely. Carlos lópez García Manager

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From: "Hotel Guest, details on file." (Canada)
Submitted on 14-Jul-2011 (English)
Customer Rating: 4/5
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comments This was my first visit to Madrid. I found the Regina Hotel conveniently located close to the sights and the Sevilla metro station. My room was clean,comfortable and quiet. I found the staff efficient and welcoming.
Hotel Response:

Dear Customer. Thank you very much for your comments about the location, clean and our staff was friendly and helpful during your stay. It is important for us to hear from our customers. We hope your visit again the next time you travel to Madrid. Thank you very much for choosing Regina Hotel. Sincerely. Carlos López García Manager

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From: luciano rizzato (Italy)
Submitted on 13-Jul-2011 (Italian)
Customer Rating: 5/5
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comments E' stato un soggiorno piacevole per la posizione dell'hotel e molto confortevole. Ringrazio il personale che è stato sempre gentile e disponibile.
Hotel Response:

Gentile cliente. Prima di tutto grazie per i vostri commenti e descrizione dettagliata della struttura e dei suoi servizi. Grazie anche a nome della proprietà e il personale che ha fatto quello che pensi. Siamo lieti di aver avuto un soggiorno piacevole e mi piaceva l'ubicazione. Speriamo di visitare di nuovo il vostro prossimo viaggio a Madrid. Saluti. Carlos López García Direttore

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From: "Hotel Guest, details on file." (United States)
Submitted on 13-Jul-2011 (English)
Customer Rating: 4/5
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comments The location was perfect. I enjoyed the restaurant and bar area. Our room was very comfortable. We did have trouble with the room keys. We had to keep having them re-keyed. The front desk staff ranged from very helpful and polite to not interested in helping with the majority being helpful. I would stay here again and recommend this hotel to friends. I would even look into other Regina Hotels in other European cities.
Hotel Response:

Dear Customer. First, thank you for your comments. Your opinion is very important to us. I'm glad you liked the restaurant, bar and hotel location. We work to improve and ensure that our customers have a pleasant stay and excellent service. We hope you choose us again next time you visit Madrid. Thanks again for your time. Regards. Carlos López García. Manager

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From: Jesus Leal Lobo (Venezuela)
Submitted on 13-Jul-2011 (Spanish)
Customer Rating: 4/5
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comments Disfrutamos mucho nuestra estancia en el Hotel Regina, impresionante limpieza y pulcritud, excelente atención en todo momento, vamos a volver!
Hotel Response:

Estimados clientes. Le agradecemos mucho la descripción de su experiencia en el hotel. Sus comentarios acerca de nuestra ubicación, limpieza y trato alcliente son el mejor incentivo tanto para la dirección como para el personal del hotel ya que nuestro objetivo es hacer que la estancia de los clientes sea una experiencia inolvidable. Esperamos poder darle de nuevo la bienvenida. Muchas gracias por elegir nuestro hotel. Atentamente. Carlos López García Director

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From: Federico GarciaGodoy (Dominican Republic)
Submitted on 12-Jul-2011 (Spanish)
Customer Rating: 5/5
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comments El año pasado experimente una estania espléndida durante mi estadía en el Regina con el grupo de Olimpíadas Especiales de regreso de Marruecos. Este año, al ir camino a Grecia a los Juegos Mundiales de Verano de Olimpíadas Especiales no dudé en volver al Regina, esta vez con mi esposa para que conociea Madrid. La verdad es que el Regina es un ambinte cálido, amigable, confortable y en el mejor sitio de Madrid para onocer la ciudad. Gracias a todos los que en el Regina nos hicieron pasar momentos como si fuera en casa. No dudaría en volver de nuevo, de hecho así lo estamo planeando...
Hotel Response:

Estimado cliente. En primer lugar darle las gracias por sus comentarios y la detallada descripción del hotel y sus servicios. Gracias también en nombre de la propiedad y del personal a quien he hecho llegar su opinión. Nos alegra saber que tuvo una agradable estancia entre nosotros y que le encantó la atmósfera, la ubicación y el cuidado de los detalles del hotel, pues cada día lo realizamos con el máximo esmero. Esperamos de nuevo su visita en su próximo viaje a Madrid. Un cordial saludo. Carlos López garcía Director

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From: "Hotel Guest, details on file." (Brazil)
Submitted on 11-Jul-2011 (Portuguese)
Customer Rating: 3/5
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comments hotel com boa localizacao,quarto amplo e limpo,cafe da manha apenas regular e caro para o que oferece
Hotel Response:

Caro cliente. Em primeiro lugar, obrigado por seus comentários. O seu feedback é muito importante para nós. Estou feliz que você gostou da limpeza e localização do hotel. Lamento que o pequeno almoço não estava a seu gosto, você tem duas opções de buffet com variedade suficiente de alimentos quentes e frios e do refeitório onde o pequeno almoço pode ser desfrutado a la carte, ainda tomar nota das suas recomendações. Esperamos que nos escolher novamente na próxima vez que você visita Madrid. Obrigado novamente por seu tempo. Atenção Carlos López García. Diretor

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From: John Hollingsworth (United Kingdom)
Submitted on 11-Jul-2011 (English)
Customer Rating: 4/5
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comments Hotel Regina is a lovely hotel, good size rooms, very clean, attractive furnishings, the cafe downstairs excellent service, good value for breakfast.. Very good location. our shuttle taxi did not arrive for trip back to airport, but reception found us one pronto, could not have been more helpful...
Hotel Response:

Dear Customer. First, thank you for your comments. Your opinion is very important to us. I'm glad you liked the cleanliness, maintenance and location of the hotel. I deeply regret that the reception was not to your liking, take note of your recommendations and we will correct our mistakes. We hope you choose us again next time you visit Madrid. Thanks again for your time. Sincerely. Carlos López García Manager

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From: "Hotel Guest, details on file." (Switzerland)
Submitted on 11-Jul-2011 (French)
Customer Rating: 4/5
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comments Il n'y a eu aucun problème, le service et la chambre était très bien. L'emplacement est fantastique. Si on revient à Madrid on retournera sans hésiter dans votre hôtel. Nous l'avons d'ailleurs conseillé à des amis.
Hotel Response:

Cher client, Toujours un plaisir de voir que a une belle Restez à la fois pour nos services et les installations et les emplacement. Nous apprécions vraiment vos commentaires. Nous vous attendons dans votre prochaine visite à Madrid. Je vous remercie beaucoup d'avoir choisi l'Hôtel Regina. Profitez de cette occasion pour envoyer un salut cordial Carlos López García Directeur

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From: "Hotel Guest, details on file." (United States)
Submitted on 10-Jul-2011 (English)
Customer Rating: 4/5
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comments the location was fantastic and getting there from the airport was cheap and easu..the staff was very nice and the room was spotless...my only issue was noise...too noisy at the back of the hotel and the maids were too loud cleaning the rooms in the morning
Hotel Response:

Dear Customer. Thank you very much for your feedback about the location and foremost on our staff who was friendly and helpful during your stay. I am very sorry you've had noise in his room, take note of your recommendations to try to correct our mistakes. It is important for us to hear from our customers and of course we appreciate your recommendations. We hope your visit again the next time you travel to Madrid. Sincerely. Carlos López García Manager

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From: Laura Rezzani (Italy)
Submitted on 10-Jul-2011 (Italian)
Customer Rating: 5/5
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comments Ottimo Hotel, posizione strategica per la visita di Madrid, pulizia e cordialità del personale.
Hotel Response:

Gentile cliente. Il vostro feedback è la migliore ricompensa e incentivazione per i nostri personale e la direzione dell'hotel. Grazie per il vostro tempo. noi lieta che sia la posizione dell'hotel come la sala erano di loro gradimento. Non vediamo l'ora di potervi accogliere presto di nuovo all'Hotel Regina. Grazie per il vostro tempo. Cordiali saluti. Carlos López García Direttore

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From: John and Rosemary Lyon (Spain)
Submitted on 10-Jul-2011 (English)
Customer Rating: 5/5
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comments We highly recommend the Hotel Regina for its excellent location, friendly and efficient front desk staff, and attractive rooms (especially the large room we had in the front of the hotel). We would definitely stay there again if we returned to Madrid.
Hotel Response:

Dear Customer. Your opinion is very important for the hotel. Thank you very much for your high value, because for us it means that your stay at the hotel was satisfying and enjoyable. Based on your recommendations, we hope you choose us again next time you visit Madrid. Thanks again for your time. Sincerely. Carlos López García. Manager

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From: "Hotel Guest, details on file." (Canada)
Submitted on 8-Jul-2011 (English)
Customer Rating: 5/5
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comments This was a great hotel for visiting the city. Excellent location, very central.
Hotel Response:

Dear Customer, We greatly appreciate your comments and of course we are happy to welcome you back on your return to Madrid. Thank you very much again and best regards Sincerely. Carlos López García Manager

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From: "Hotel Guest, details on file." (Spain)
Submitted on 8-Jul-2011 (Spanish)
Customer Rating: 5/5
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comments . Muy satisfecha, cordialidad en el trato, habitacion limpia y con ultima tecnologia. estancia agradable.
Hotel Response:

Estimado cliente, Siempre es un placer comprobar que ha tenido una agradable estancia tanto por nuestro servicio como por las instalaciones y ubicación. Le agradecemos muchísimo sus comentarios. Le esperamos muy pronto en su próxima visita a Madrid. Muchas gracias de nuevo por su tiempo. Atentamente. Carlos López García Director

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From: "Hotel Guest, details on file." (Spain)
Submitted on 7-Jul-2011 (English)
Customer Rating: 5/5
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comments Nice cosy hotel with diligent staff and close to everything. Excellent rooms and price.
Hotel Response:

Dear customer. Thank you for your comments and for your congratulations. Me'll personally deliver them to staff. Receive a cordial greeting and hope to see you again if they visit Madrid. Thanks for your time. Sincerely. Carlos López García Manager

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From: "Hotel Guest, details on file." (Portugal)
Submitted on 7-Jul-2011 (Spanish)
Customer Rating: 5/5
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comments Excellent hotel, friendly staff!! It should be a 5 star hotel... Very very near the city center...
Hotel Response:

Dear Customer. Thank you very much for your feedback about the location,cleaning and mainly on our staff who was friendly and helpful during your stay. It is important for us to know what our customers to make them have an excellent stay. We hope your visit again the next time you travel to Madrid. Thank you very much for choosing Regina Hotel. Sincerely. Carlos López García Manager

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From: Caroline Demian (Egypt)
Submitted on 7-Jul-2011 (English)
Customer Rating: 5/5
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comments You are perfect! I loved the hotel, the staff were kind and very helpful..the location is very convenient in the heart of Madrid and a step a way from the metro which takes all over Madrid.. i will sure come back again... mucho gracias ;-)
Hotel Response:

Dear Customer. Thank you very much for your feedback and detailed description of the hotel and your services. Thanks also on behalf of the property and staff who have made us your opinion. We are glad you had a pleasant stay with us. Every day we work to ensure that our customers have a pleasant stay and excellent service. We hope you visit us again on your next trip to Madrid. Sincerely. Carlos López García Manager

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From: "Hotel Guest, details on file." (United States)
Submitted on 6-Jul-2011 (English)
Customer Rating: 4/5
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comments the location was great, thats what you are paying for. We had a superior room but it didnt seem very big to me. Had a cool internet radio system and a flat screen tv. the shower was pebbles/small rocks, which looked cool but felt a little awkward. a bit noisy, but you are in the middle of town. not too bad with the blinds down. Lots of food options and evening things to do.
Hotel Response:

Dear Customer. Thank you very much for your comments. Your opinion is very important to us. We are glad that you liked the hotel location. We work to ensure that our customers have a pleasant stay and excellent service. We hope you choose us again next time you visit Madrid. Thanks again for your time. Regards. Carlos López García Manager

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From: Roberta Fossati (Italy)
Submitted on 6-Jul-2011 (Italian)
Customer Rating: 5/5
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From: Mariby Quintero (Venezuela)
Submitted on 6-Jul-2011 (Spanish)
Customer Rating: 5/5
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comments El hotel es Excelente en cuanto a : 1. Atención del Personal (En especial Sr. Manuel de la Recepción). 2. Ubicación. 3. Limpieza. 4. Comidas. En verdad se presentaron algunos contratiempos y fue Impresionante la amabilidad con la cual fuimos atendidos. Dios mediante Volveremos. Mariby Quintero y Flia.-Venezuela-
Hotel Response:

Estimados clientes. En primer lugar darles las gracias por sus comentarios y la detallada descripción del hotel y sus servicios. Gracias también en nombre de la propiedad y del personal a quien he hecho llegar su opinión. Nos alegra saber que tuvo una agradable estancia entre nosotros y que le encantó la atmósfera, la ubicación y el cuidado de los detalles del hotel, pues cada día lo realizamos con el máximo esmero. Esperamos de nuevo su visita en su próximo viaje a Madrid. Un cordial saludo Carlos López García Director

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From: "Hotel Guest, details on file." (United States)
Submitted on 6-Jul-2011 (English)
Customer Rating: 5/5
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comments We had a lovely stay at the Hotel Regina. We had one of their standard rooms and one of their deluxe. Both were quite nice and comfortable. We needed some TLC and really enjoyed the deluxe room - very nice interior and as pictured on site. Good location and staff. For both rooms we appreciate the great sheets - thick nice cotton. A detail I like. Both rooms were also very quiet (window on each room opened to an interior courtyard - ventilation shaft?- rather than the street. This was a good thing because it was quiet which isn't true with exterior window. They do have some windows that open on to the street but I was happy with this. )
Hotel Response:

Dear customers. We greatly appreciate the description of your experience in the hotel. Your comments about our location, cleanliness and try to customer is the best incentive to both management and for the hotel staff since our goal is to make the stay of customers an unforgettable experience. We look forward to welcome back on your next visit to Madrid. Thank you very much for choosing Regina hotel. Sincerely. Carlos López García Manager

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From: "Hotel Guest, details on file." (Canada)
Submitted on 5-Jul-2011 (English)
Customer Rating: 4/5
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comments Great location, clean, helpful staff. Thanks for everything!
Hotel Response:

Dear Customer, Always a pleasure to see you had a pleasant Stay for both our service and the facilities and location. I really appreciate your comments. Thank you very much for choosing Regina Hotel. Take this opportunity to send a cordial greeting. Sincerely. Carlos López García Manager

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From: LORIS CASALI (Italy)
Submitted on 5-Jul-2011 (Italian)
Customer Rating: 4/5
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comments LA CAMERA SINGOLA DOVE HO ALLOGGIATO, ANCHE SE UN PO' PICCOLINA, AVEVA UN BAGNO GRANDE ED UNA DOCCIA MOLTO COMODA
Hotel Response:

Gentile Cliente, Sempre un piacere vedere che ha una bella di soggiorno per la nostra struttura. Lavoriamo per garantire ai nostri clienti un soggiorno piacevole e un servizio eccellente. Apprezziamo molto i tuoi commenti. Spero molto presto nella vostra prossima visita a Madrid. Cogliere l'occasione per inviare un cordiale saluto. Carlos López García Direttore

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From: ANGEL LUIS MARTINEZ (Spain)
Submitted on 4-Jul-2011 (Spanish)
Customer Rating: 5/5
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comments Hemos quedados muy satisfechos. Se trata de un hotel muy bien trabjado; con buenos profesionales. La habitación amplia, cómoda, limpia. El desayuno al buen nivel que se puede esperar. Y la ubicación magnífica.
Hotel Response:

Estimado cliente, Siempre es un placer comprobar que ha tenido una agradable estancia tanto por nuestro servicio como por las instalaciones y ubicación. Le agradecemos muchísimo sus comentarios. Gracias por elegir el Hotel Regina. Aprovechamos para enviarle un cordial saludo. Carlos López García Director

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From: Barbara Reid (Australia)
Submitted on 4-Jul-2011 (English)
Customer Rating: 4/5
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comments Lovely hotel in a great location. The staff were all pleasant and helpful. I would definitely be happy to stay here again, and to recommend this Hotel to anyone visiting Madrid.
Hotel Response:

Dear Customer. Your opinion is very important for the hotel. Thank you very much for your high value, because for us it means that your stay in the hotel was satisfying and enjoyable. Thank you very much for choosing Regina Hotel. Based on your recommendations, we hope you choose us to again the next time you visit Madrid. Thanks again for your time. Regards. Carlos López García Manager

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From: julio augusto marinho almeida (Portugal)
Submitted on 3-Jul-2011 (Portuguese)
Customer Rating: 5/5
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comments muito bem situado muito limpo e os funcionarios muito sinpaticos
Hotel Response:

Prezado Cliente,Sempre um prazer ver que tem um bom permanecer por tanto o nosso serviço e as instalações elocalização. Nós realmente apreciamos os seus comentários.Le esperamos novamente em sua próxima visita a Madrid.Aproveitar esta oportunidade para enviar uma saudação cordial.Carlos López GarcíaDiretor

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From: "Hotel Guest, details on file." (Sweden)
Submitted on 3-Jul-2011 (English)
Customer Rating: 4/5
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From: Pedro Quiñonez (Venezuela)
Submitted on 2-Jul-2011 (Spanish)
Customer Rating: 5/5
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comments Muy buen hotel, excelente atención, el personal siempre dispuesto a ayudar, habitaciones muy buenas y la ubicación es de lo mejor, lo recomiendo
Hotel Response:

Estimado cliente, Siempre es un placer comprobar que ha tenido una agradable estancia tanto por nuestro servicio como por las instalaciones y ubicación. Le agradecemos muchísimo sus comentarios. Gracias por elegir el hotel Regina. Aprovechamos para enviarle un cordial saludo. Carlos lópez García Director

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From: "Hotel Guest, details on file." (United States)
Submitted on 1-Jul-2011 (English)
Customer Rating: 4/5
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comments We enjoyed our stay at your hotel. The rooms were clean and the breakfast buffet was great. It was noisy at times late in the evening into early morning hours.
Hotel Response:

Dear Customer. Thank you very much for your feedback about the location and cleanliness, we're glad to know that the hotel stay was pleasant. It is important for us to hear from our customers and take note of your suggestion about the noise to correct it. We hope to visit again the next time you travel to Madrid. Regards. Carlos López García Manager

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From: ADRIANA VALENTINA DUMITRACHE (Italy)
Submitted on 29-Jun-2011 (Italian)
Customer Rating: 5/5
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comments io e la mia amica siamo rimaste molto soddisfatte del servizio offerto del hotel Regina.Oltre la ottima posizione centrale,la cortesia del personale, la pulizia sono state più che soddisfacente. Inoltre il ristorante Amayra ci ha offerto un servizio perfetto. Sicuramente nel prossimo viaggio a Madrid tornerò nello stesso abergo!
Hotel Response:

Gentile Cliente, Sempre un piacere vedere che hai avuto un soggiorno piacevole sia per il nostro servizio, strutture e la posizione. Apprezziamo molto i tuoi commenti Amayra anche il ristorante. Grazie per aver scelto noi. Spero molto presto nella vostra prossima visita a Madrid. Cogliere l'occasione per inviare un cordiale saluto. Carlos López García Direttore

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From: Jeroen Ceelen (Netherlands)
Submitted on 29-Jun-2011 (English)
Customer Rating: 4/5
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comments Nice, clean rooms. Almost no daylight, but as we just walked around the city of Madrid, we hardly noticed we were missing daylight ;-)
Hotel Response:

Dear Customer, We greatly appreciate your comments and of course we are happy to welcome you back on your next visit to Madrid. Thank you very much again and received a warm greeting. Carlos López García Manager

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From: "Hotel Guest, details on file." (France)
Submitted on 29-Jun-2011 (Spanish)
Customer Rating: 3/5
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comments globalmente, aproveché mi estancia en su hotel. lo que se puede mejorar es la isolacion de las habitaciones (se oyen bastante bien las conversaciones de los vecinos)
Hotel Response:

Estimado cliente. Muchas gracias por su tiempo. su opinión es muy importante para el hotel. Estamos trabajando para mejorar nuestras instalaciones y conseguir que nuestros clientes tengan una estancia agradable y un servicio excelente. De nuevo muchas gracias por elegirnos. Le esperamos muy pronto en su próxima visita a Madrid. Atentamente. Carlos López García Director

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From: "Hotel Guest, details on file." (Canada)
Submitted on 27-Jun-2011 (English)
Customer Rating: 5/5
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comments The Hotel Regina is a fantastic place to stay in Madrid. The location is walking distance to all the main attractions of the city. We stayed in a superior double room and it was very clean and chic - the shower was great after a day of walking the city. The concierge and reception were very helpful and quite friendly, especially our concierge staff - he was wonderful.
Hotel Response:

Dear Customer. First thank you for your comments and the detailed description of the hotel and its services. Thanks also on behalf of the property and staff who have done us your opinion. We are glad you had a pleasant stay with us and that the location and cleanliness of the hotel were to your liking, we work for our customers have a pleasant stay. We hope your visit again on your next trip to Madrid. Regards. Carlos López Garcia Manager

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From: "Hotel Guest, details on file." (United States)
Submitted on 27-Jun-2011 (French)
Customer Rating: 5/5
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comments Awesome hotel. Loved it.
Hotel Response:

Cher client. Votre opinion est très importante à l'hôtel. Je vous remercie beaucoup pour sa grande valeur, car pour nous, cela signifie que votre séjour à l'hôtel était satisfaisant et agréable. Basé sur leurs recommandations, nous espérons que nous choisissons à nouveau la prochaine fois que vous visitez Madrid. Merci encore pour votre temps. Cordialement. Carlos López García Directeur

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From: "Hotel Guest, details on file." (Spain)
Submitted on 27-Jun-2011 (Spanish)
Customer Rating: 5/5
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comments Todo correcto. gran amabilidad. Yo ya lo he recomendado. Siempre que pueda volveré
Hotel Response:

Estimado cliente. Su opinión es muy importante para el hotel. Muchas gracias por su alta valoración, ya que para nosotros significa que su estancia en el hotel fue satisfactoria y agradable. De acuerdo con sus recomendaciones, esperamos que nos elija de nuevo la próxima vez que visite Madrid. De nuevo gracias por su tiempo. Un cordial saludo. Carlos López García Director

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From: Rudolph Donker (Netherlands)
Submitted on 27-Jun-2011 (English)
Customer Rating: 4/5
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comments Very close to the center.
Hotel Response:

Dear Customer, Always a pleasure to see you had a pleasant stay for the location of the hotel. We really appreciate your comments. Take this opportunity to send a cordial greeting. Sincerely. Carlos López García Manager

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From: "Hotel Guest, details on file." (United Kingdom)
Submitted on 27-Jun-2011 (English)
Customer Rating: 4/5
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comments Great location, clean. Friendly staff and decent (not fantastic) buffet breakfast. We stayed in the newer part of the hotel - room 336 - which is so new some things aren't quite finished (flat-screen TV has a spot on the wall but is not hung there yet, etc.). Overall the room and fittings are very sleek, maybe a bit minimalistic but still nice. The 2 big windows opening to the tree-lined street in back are also pleasant. That tree-lined street got quite noisy Friday/Saturday night between midnight and 3am. Even with the windows closed and the sun blinds pulled down you could still hear the goings-on down there. I'm a city dweller so managed to sleep through it, but others might find it too much. While the hotel can't do much about the street, they could install damping door closers on the rooms. With all that tile in the hallways when ignorant guests slam their doors it's like a gun-shot through the whole floor. Woke me up a few times! Finally, suggest you skip the boring chain stores on the Gran Via and check out the more interesting ones in nearby Chueca. Also stroll through the huge Parque del Buen Retiro - a lovely retreat from the midday sun. Room Tip: ask for the newly renovated rooms
Hotel Response:

Dear Customer. Your opinion is very important for the hotel. Thank you very much for your time. We are working to improve and ensure that our customers have a pleasant and an excellent deal and your words help us to improve. We expect to see on your next visit to Madrid and you can check that we have improved. Thank you very much for choosing Regina hotel. Sincerely. Carlos López García Manager

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From: "Hotel Guest, details on file." (Australia)
Submitted on 26-Jun-2011 (English)
Customer Rating: 5/5
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comments Excellent hotel rooms, clean, modern with a fantastic position. Only thing the staff need to smile more.You can be efficient, professionable, chic and still smile. The staff were polite and organized and patient with our lack of proper castellano. I would love to come again one day and recommend others to come to the hotel. muchas gracias.
Hotel Response:

Dear Customer. We greatly appreciate your comments. Your opinion is important to us. We are pleased that the hotel has met your expectations and that the stay has been pleasant. We note your advice to correct our mistakes on the staff smile more. Thank you very much for choosing Regina Hotel. Sincerely. Carlos López García. Manager

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From: "Hotel Guest, details on file." (Italy)
Submitted on 26-Jun-2011 (Italian)
Customer Rating: 4/5
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From: Andreina chiossone (Spain)
Submitted on 26-Jun-2011 (English)
Customer Rating: 5/5
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comments Great location, big room compare to other hotels in spain, but location is really the best if go for a few days and would like to visit the main tourist attraction. this hotel is very close to "el mercado san miguel"> Very helpful staff...I recommend it!
Hotel Response:

Dear Customer. Your opinion is very important for the hotel. Thank you very much for your high value, because for us it means that your stay at the hotel was satisfying and enjoyable. We hope you choose us again next time you visit Madrid. Thanks again for your time. Regards. Carlos López García Manager

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From: "Hotel Guest, details on file." (United Kingdom)
Submitted on 26-Jun-2011 (English)
Customer Rating: 4/5
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comments A very agreeable, modern, well-equipped room. Good value. I also thought the front desk staff were exceptionally helpful.
Hotel Response:

Dear customers. We greatly appreciate the description of your experience in the hotel. Your comments about our location, cleanliness and customer relations are the best incentive to both management and staff of the hotel because our goal is to make guests' stay an unforgettable experience. We hope to give you welcome back. Thank you very much for choosing Regina Hotel. Sincerely. Carlos López García Manager

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From: "Hotel Guest, details on file." (Australia)
Submitted on 25-Jun-2011 (English)
Customer Rating: 5/5
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comments What a find! Central, friendly, spotlessly clean, great showers. We needed a dentist and staff were extremely helpful. Have booked for two more single nights as we pass through Madrid again. Jill and Eleanor
Hotel Response:

Dear Customer. First thank you for your comments and the detailed description of the hotel and its services. Thanks also on behalf of the property and staff who have done us your opinion. We are glad you had a pleasant stay. We hope to see soon on your next visit to Madrid. Again thank you very much. Carlos López García Manager

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From: "Hotel Guest, details on file." (Switzerland)
Submitted on 25-Jun-2011 (English)
Customer Rating: 4/5
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comments Regina is in an ideal location for a visit to Madrid.We loved everything about our stay at the Hotel Regina,the staff was helpful and very kind.
Hotel Response:

Dear Customer, Always a pleasure to see you had a pleasant stay for both our service and the facilities and location. I really appreciate your comments. Take this opportunity to send a cordial greeting. Thank you very much for choosing Regina Hotel. Sincerely. Carlos López García Manager

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From: "Hotel Guest, details on file." (Russian Federation)
Submitted on 25-Jun-2011 (Russian)
Customer Rating: 5/5
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From: ENRICO RAMACCI (Italy)
Submitted on 25-Jun-2011 (Italian)
Customer Rating: 4/5
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comments Decisamente positivo il giudizio sia per l'ubicazione in cui si trova,a due passi da ogni punto nevralgico di Madrid,sia per il rapporto qualità/prezzo,ma anche per l'ordine e la pulizia delle stanze e la cordialità del personale.Consigli:stona la guida,sporca, della scala vicino all'ascensore oltre la hall,decisamente non in linea con il resto dell'hotel.
Hotel Response:

Cari clienti. Noi apprezziamo molto la descrizione della sua esperienza in hotel. I vostri commenti sulla nostra posizione e rapporti con i clienti sono il miglior incentivo sia per la gestione e il personale dell 'hotel perché il nostro obiettivo è quello di rendere gli ospiti' soggiorno un'esperienza indimenticabile. Per quanto riguarda la pulizia dei passi che abbiamo preso atto di non accada di nuovo. Non vediamo l'ora di poter ospitare nuovamente. La ringrazio molto per aver scelto l'Hotel Regina. Cordiali saluti. Carlos Lopez Garcia Direttore

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From: Terry Marden (Spain)
Submitted on 24-Jun-2011 (English)
Customer Rating: 5/5
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comments Our stay at The Hotel Regina could not have been any better. The service and staff were extremely helpful. Our room exceeded our expectations, it was perfect in every way. The Hotel cleanliness was superb. Thank you Hotel Regina!
Hotel Response:

Dear Customer: Thank you very much for your comment. We are glad to stay at Regina hotel exceeded your expectations. We work to ensure that our customers have a pleasant stay and excellent service and your words help us much. Thank you very much again for choosing us and we hope to see you soon on your next visit to Madrid. Sincerely. Carlos López García Manager

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From: Elena Soldatova (Russian Federation)
Submitted on 24-Jun-2011 (Russian)
Customer Rating: 5/5
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comments Оптимальное сочетание цены-качества, отличное расположение, тихо, уютно, чисто, приветливый персонал. Буду пекомендовать всем знакомым и друзьям.
Hotel Response:

Уважаемый клиент. Спасибо за ваше время. Мне приятно знать, что ваше пребывание в одной гостинице Регина была хорошая. Мы стремимся к тому, что наши клиенты имеют приятный отдых и отличный сервис. Я надеюсь, очень скоро в вашей próima визита в Мадрид. Спасибо, что выбрали нас. С уважением. Carlos López García директор

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From: Rex Sigarlakie (Netherlands)
Submitted on 24-Jun-2011 (English)
Customer Rating: 5/5
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comments Keep on the good work ...
Hotel Response:

Dear Customer. First of all thank you for your feedback; your opinion is very important. Let´s hope to welcome you again. Thank you for your time , cordially yours. Carlos López García Manager

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From: "Hotel Guest, details on file." (United States)
Submitted on 24-Jun-2011 (English)
Customer Rating: 5/5
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From: Marcelino Escobar Armero (Spain)
Submitted on 22-Jun-2011 (Spanish)
Customer Rating: 4/5
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From: "Hotel Guest, details on file." (United States)
Submitted on 21-Jun-2011 (English)
Customer Rating: 5/5
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comments Our stay at Hotel Regina in Madrid couldn't have been better! They were very nice and helpful. Our room was fantastic -- very modern, clean, quiet. The location of the hotel cannot be beat. Also, they have fantastic and speedy WiFi connection! I stayed in 3 hotels through our stay in Spain, and Regina was definitely my favorite. If we return to Madrid, we'll stay here again.
Hotel Response:

Dear Customer. Thank you very much for your comments. I am glad that both the location of the hotel, cleanliness was to your liking. Also the wifi system worked properly during your stay. I will also personally getting your congratulations to the reception staff. Thank you very much again for choosing the Regina Hotel. Sincerely. Carlos Lopez Garcia Manager

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From: Alejandro Hernandez (Argentina)
Submitted on 21-Jun-2011 (Spanish)
Customer Rating: 5/5
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comments Estoy increiblemente impresionado acerca de la relacion calidad precio de vuestro hotel, ya que disfrute un servicio de primera a un precio fantastico. lo unico que me gustaria apuntarles es que las habitaciones para fumadores no cuentan con cerillos. Saludos
Hotel Response:

Estimado cliente, Siempre es un placer comprobar que ha tenido una agradable estancia tanto por nuestro servicio como por las instalaciones y ubicación. Le agradecemos muchísimo sus comentarios. Tomamos nota de su recomendación para las habitaciones de fumadores. Aprovechamos para enviarle un cordial saludo, Carlos López García Director

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From: Marisel Sepulveda (Puerto Rico)
Submitted on 21-Jun-2011 (Spanish)
Customer Rating: 5/5
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comments Excelente hotel todo es de primera imcluyendo la orientacion y ayuda a los turistas
Hotel Response:

Estimado cliente, Siempre es un placer comprobar que ha tenido una agradable estancia tanto por nuestro servicio como por las instalaciones y ubicación. Le agradecemos muchísimo sus comentarios. Aprovechamos para enviarle un cordial saludo, Gracias por elegir el Hotel Regina. Atentamente. Carlos López García Director

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From: valentina diana (Italy)
Submitted on 20-Jun-2011 (Italian)
Customer Rating: 5/5
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comments l hotel è bellissimo, un profumo di fiori incredibile, camera spaziosa pulitissima, il personale cordiale, disponibile, gentilissimo e educato.posizione ottima... ci tornerei sicuramente e lo consiglio vivamente!!!
Hotel Response:

Gentile cliente. In primo luogo, vi ringrazio per i vostri commenti. La tua opinione è molto importante. Sono contento che ti è piaciuto, manutenzione decorazione e posizione dell'hotel. Ci auguriamo che ci scelgono anche la prossima volta che visiti Madrid. Grazie ancora per il vostro tempo. Cordiali saluti. Carlos Lopez Garcia Direttore

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From: elsa de fabritiis (Italy)
Submitted on 20-Jun-2011 (English)
Customer Rating: 5/5
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comments Great position!
Hotel Response:

Dear Customer. Your opinion is very important to the hotel. Thank you very much for your high value, because for us it means that your stay at the hotel was satisfying and enjoyable. We hope to see you again on your next visit to Madrid. Sincerely. Carlos Lopez Garcia Manager

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From: Romina Lanza (Italy)
Submitted on 20-Jun-2011 (Italian)
Customer Rating: 4/5
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comments Posizione ottima, albergo pulitissimo, unica pecca stanza che dava sulla chiostrina ma silenziosa. L'ho già consigliato.
Hotel Response:

Gentile cliente. La tua opinione è molto importante per l'hotel. La ringrazio molto per la sua alta valutazione. Noi lavoriamo per migliorare e garantire ai nostri clienti un soggiorno piacevole e un servizio eccellente. Grazie per aver scelto noi. Cordiali saluti. Carlos Lopez Garcia Direttore

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From: CHEE CHONG LING (Malaysia)
Submitted on 20-Jun-2011 (English)
Customer Rating: 4/5
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comments Great location- right at the Puerta de sol. Excellent room nicely refurnished. Only one thing lacking is the small kettle in the room to boil water to make our own tea / coffee. Would appreciate more English channels, currently only 2 such channels available.
Hotel Response:

Dear Customer, Always a pleasure to see you had a pleasant stay for both our service and the facilities and location.We really appreciate your comments. Take this opportunity to send a cordial greeting Please choose the Regina Hotel. Sincerely. Carlos Lopez Garcia Manager

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From: "Hotel Guest, details on file." (Russian Federation)
Submitted on 20-Jun-2011 (English)
Customer Rating: 5/5
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comments We stayed in renovated superior double room that was very modern, well equipped and with good airconditioning (which may be a problem in some of Madrid hotels we stayed before). By most features the hotel can be rated as 4 stars. Staff is professional and helpful. Location superb. Highly recommend.
Hotel Response:

Dear Customer. We welcome your comments. It is important for us to hear from our customers, especially when we report that the hotel met the expectations of the customer. Thank you on behalf of the management and staff of the hotel. We hope you very soon in your next visit to Madrid. Thanks again for choosing the Regina Hotel. Sincerely. Carlos López García. manager

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From: "Hotel Guest, details on file." (Netherlands)
Submitted on 20-Jun-2011 (English)
Customer Rating: 3/5
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comments Staff was very friendly. Location is excellent. Room was big and clean. The shower did not work properly (not enough pressure and cold water) And it was very noisy outside our room. We could hear other people talk outside our room.
Hotel Response:

Dear Customer. We greatly appreciate your comment. We are pleased that the service and cleanliness have been to your liking. We're sorry you had noise in the room and the shower did not have much pressure. We work to improve and ensure that our customers have a pleasant stay and excellent service and your words help us much. We hope you soon as you return to Madrid. Sincerely. Carlos Lopez Garcia Manager

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From: Jacobus G van der Horst (Netherlands)
Submitted on 19-Jun-2011 (English)
Customer Rating: 4/5
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comments Nice modern rooms, aacetable price level. Hotel is close to metro.
Hotel Response:

Dear Customer: Thank you for your comment. We are glad to stay at the hotel Regina has been nice. We work to ensure that our customers have a pleasant stay and excellent service. We hope to you very soon in your next visit to Madrid. Thank you for choosing Regina Hotel. Sincerely. Carlos Lopez Garcia Manager

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From: "Hotel Guest, details on file." (Brazil)
Submitted on 18-Jun-2011 (Portuguese)
Customer Rating: 4/5
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comments O hotel é bom, limpo, bem situado, e o atendimento é ótimo. Um único problema: as diárias foram descontadas antes de nossa ida, junto com os 20 euros da reserva, contrariamente às regras expostas no ato da reserva.
Hotel Response:

Prezado Cliente: Agradecemos imensamente o seu tempo e nós estamos contentes de saber que sua estadia seja agradável. Sobre a reserva escolheu oferecer 40% de desconto não-reembolsável e é cobrado no momento da reserva. Trabalhamos para dar aos nossos clientes um serviço agradável e excelente. Espero que muito em breve em sua próxima visita a Madrid. Obrigado por escolher o Hotel Regina. Sinceramente. Carlos López García Diretor

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From: "Hotel Guest, details on file." (Switzerland)
Submitted on 18-Jun-2011 (French)
Customer Rating: 5/5
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comments Tout était parfait, l'accueil, les chambres, le service, etc. Nous recommandons vivement votre établissement qui est très bien situé.
Hotel Response:

Chers clients. Nous apprécions grandement la description de son expérience dans l'hôtel. Vos commentaires sur nos relations emplacement, la propreté et le client sont la meilleure incitation à la direction et le personnel de l'hôtel parce que notre but est de rendre votre séjour une expérience inoubliable. Nous nous réjouissons d'accueillir à nouveau. Merci d'avoir choisi l'Hôtel Regina. Sincèrement. Carlos Lopez Garcia Directeur

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From: "Hotel Guest, details on file." (N/A)
Submitted on 18-Jun-2011 (English)
Customer Rating: 5/5
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From: Lawrence van de Meeberg (United Kingdom)
Submitted on 17-Jun-2011 (English)
Customer Rating: 5/5
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comments We came there to celabrate my birthday and we had a teally nice room
Hotel Response:

Dear customers. Congratulations for your birthday and thank you for choosing our hotel to celebrate. Also I appreciate your comments and high valoration. Your opinion is very important for the hotel. We hope to see soon on your next visit to Madrid. Sincerely. Carlos Lopez Garcia Manager

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From: Valerie Cooke (United Kingdom)
Submitted on 17-Jun-2011 (English)
Customer Rating: 5/5
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comments We very much enjoyed our visit to your hotel. The location was perfect for exploring Madrid, the main sights all being within walking distance. The room was good and the staff extremely pleasant and helpful. We would definately use your hotel again if we return to Madrid. Thank you for a very pleasant stay.
Hotel Response:

Dear Customer, Always a pleasure to see you had a pleasant stay for both our service and the facilities and location. We greatly appreciate your comments. Take this opportunity to send a cordial greeting Thank you very much for choosing Regina Hotel. Sincerely. Carlos Lopez Garcia Manager

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From: Beatriz Maria Victoria Bellagamba de Abbott (Panama)
Submitted on 17-Jun-2011 (Spanish)
Customer Rating: 5/5
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comments Es muy limpio y agradable, fue una sorpresa lo excelente que resulto y le daria mas de 3 estrellas. La ubicacion es sensacional, se camina a todos lados , lo recomiendo de corazon
Hotel Response:

Estimada cliente, Siempre es un placer comprobar que ha tenido una agradable estancia tanto por nuestro servicio como por las instalaciones y ubicación. Le agradecemos muchísimo sus comentarios. Aprovechamos para enviarle un cordial saludo, Esperamos darle de nuevo la bienvenida en su regreso a Madrid. Atentamente. Carlos López García Director

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From: Charla Cooper (Uruguay)
Submitted on 17-Jun-2011 (English)
Customer Rating: 5/5
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comments Thank you very much for kindly refunding my reservation payment because my flight was cancelled due to volcanic ash. See you soon. Charla Cooper
Hotel Response:

Dear Customer. Thank you for your comments. We try whenever possible to help our customers what they need. We hope to see you again on your next stay in Madrid. Thank you very much. Sincerely. Carlos Lopez Garcia Manager

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From: "Hotel Guest, details on file." (Netherlands)
Submitted on 17-Jun-2011 (English)
Customer Rating: 5/5
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comments I had a great weekend with my wife in madrid,i was very suprised how easy it was to use the metro. The hotel is very central/clean... I deffenetly can recommed this hotel if you planning to go to madrid.When you arrived at the airport just take the yellow bus and it will drop you at a location that is 2 min walking from youre hotel....
Hotel Response:

Dear Customer, Always a pleasure to see you had a pleasant stay both for our location and the facilities. We really appreciate your comments. Take this opportunity to send a cordial greeting Thank you for choosing Regina Hotel. Sincerely. Carlos Lopez Garcia Manager

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From: Derk Lammers (Netherlands)
Submitted on 17-Jun-2011 (English)
Customer Rating: 5/5
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comments The hotel is perfectly situated in the centre of Madrid, with metro in front of hotel. Many restaurants nearby. Friendly reception, nice room and all very clean.
Hotel Response:

Dear Customer. We greatly appreciate the description of your experience in the hotel. Your comments about our location, cleanliness and customer relations are the best incentive to both management and staff of the hotel. We work to ensure that our customers have a pleasant stay and excellent service. Thank you for choosing Regina Hotel. Sincerely. Carlos Lopez Garcia Manager

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From: JESUS DEL RIO CUESTA (Mexico)
Submitted on 16-Jun-2011 (Spanish)
Customer Rating: 5/5
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comments Muy buena ubicación, trato excelente
Hotel Response:

Estimado Sr. Del Río. En primer lugar darle las gracias por sus comentarios .Gracias también en nombre de la propiedad y del personal a quien he hecho llegar su opinión. Nos alegra saber que tuvo una agradable estancia entre nosotros y que le gustó la ubicación del hotel. Esperamos de nuevo su visita en su próximo viaje a Madrid. Un cordial saludo Carlos López García Director

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From: Silvia Di Biasio (Italy)
Submitted on 16-Jun-2011 (Italian)
Customer Rating: 5/5
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comments stupendo, camere splendide e servizio impeccabile
Hotel Response:

Gentile cliente. Sempre un piacere vedere che hai avuto un soggiorno piacevole sia per i nostri servizi e le strutture e la pulizia. Noi apprezziamo molto i tuoi commenti. Spero di rivedervi presto alla tua prossima visita a Madrid. Grazie per aver scelto l'Hotel Regina. Cordiali saluti. Carlos Lopez Garcia Direttore

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From: "Hotel Guest, details on file." (Germany)
Submitted on 16-Jun-2011 (English)
Customer Rating: 5/5
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comments very good service. Near to all highlights of Madrid, you don't need a car.
Hotel Response:

Dear Customer. Your opinion is very important to the hotel. Thank you very much for its high valuation. We are glad that the location of the hotel has served to make your stay enjoyable. We hope you very soon in your next visit to Madrid. Thank you for choosing the Regina Hotel. Sincerely. Carlos López García. manager

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From: "Hotel Guest, details on file." (Germany)
Submitted on 16-Jun-2011 (German)
Customer Rating: 4/5
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comments Tolles Hotel, nur leider in der ersten Nacht sehr laut. Aber ein Zimmertausch zum ruhigen Hinterhof war problemlos möglich, so dass wir das phantastische Hotel dann auch genießen konnten. Die kleine Hotelbar hat ein gutes, preiswertes Frühstück. Jederzeit wieder! Wenn möglich Zimmer zum ruhigeren Teil verlangen.
Hotel Response:

Sehr geehrter Gast, Wir bedanken uns das Sie sich die Zeit genommen haben um uns Ihre Meinung mitgeteilen. Es freut uns das Ihnen der Auftenhalt in unserem Hotel Regina gefallen hat. Wir arbeiten daran unsere Einrichtung zu verbessern und ruhiger zu gestalten damit unsere Gäste einen angenehmen Aufenthalt haben mit einem excelenten Service. Wir hoffen Sie bald wieder in unserem Hotel in Madrid begrüssen zu dürfen. Vielen Dank Mit freundlichen Grüssen Carlos Lopez Garcia Direktor

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From: Verônica Araújo (Brazil)
Submitted on 16-Jun-2011 (Portuguese)
Customer Rating: 5/5
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comments Ficamos satifeitos.O Hotel é muito bem localizado,o restaurante oferece um jantar muito bem elaborado, além de saboroso.A higiene é um destaque nos ambientes do hotel além da beleza da decoração em todas as áreas. Como ponto de melhoria sugiro rever valor cobrado pelo café da manhã,achamos caro,os levando a nçao consumir. Obrigada pela hospitalidade. Fernando e Verônica Araújo
Hotel Response:

Caro Fernando e Veronica: Apreciamos muito o tempo para escrever o comentário. Sua opinião é muito importante para nós. Nós estamos contentes de estadia no Hotel Regina foi a seu gosto e suas palavras nos ajudam a continuar o nosso trabalho, nossos clientes tenham uma estadia agradável e excelente serviço. Na história, temos duas opções para o pequeno almoço, pequeno-almoço buffet quente e café da manhã café à la carte com preços variados, dependendo do que ordem você .. Espero que muito em breve em seu retorno a Madrid. Obrigado por nos escolher. Sinceramente. Carlos Lopez Garcia Diretor

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From: antonella brandano (Italy)
Submitted on 15-Jun-2011 (Italian)
Customer Rating: 5/5
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comments hotel davvero bello a circa cento metri da puerta del sol a venti metri dalla fermata della metropolitana sevilla praticamente al centro di madrid. camere moderne confortevoli paragonabili a un 4 stelle. consigliatissimo.
Hotel Response:

Gentile cliente. Noi apprezziamo molto la descrizione della sua esperienza in Hotel Regina. I vostri commenti sulla nostra posizione e la qualità sono la migliore ricompensa e l'incentivo a continuare a fare i nostri ospiti un soggiorno indimenticabile. Vi aspettiamo nella tua prossima visita a Madrid. Cordiali saluti. Carlos López García Direttore

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From: "Hotel Guest, details on file." (Italy)
Submitted on 15-Jun-2011 (Italian)
Customer Rating: 5/5
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comments posizione ottima, ritorante di buon livello qualità/prezzo e buona cantina vini
Hotel Response:

Gentile cliente: Accogliamo con favore il tuo tempo per scrivere una recensione dell'hotel e ristorante. Siamo felici di soggiornare in questo hotel è stato bello. Le sue parole ci aiutano a garantire che i nostri clienti abbiano un ottimo soggiorno. La ringrazio molto per aver scelto l'Hotel Regina. Cordiali saluti. Carlos López García. Direttore

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From: "Hotel Guest, details on file." (Netherlands)
Submitted on 14-Jun-2011 (Russian)
Customer Rating: 4/5
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comments Good price/quality for the hotel and room Just in the center of Madrid. Service is good and the rooms are clean. Friendly people work in this hotel.
Hotel Response:

Уважаемые клиенты. Мы высоко ценим вашу кометы. Мы рады, что пребывание в гостинице Регина была по душе. Мы работаем, чтобы улучшить и гарантировать, что наши клиенты имеют приятный отдых и отличный сервис, и его слова очень полезны. Благодарим Вас за выбор нашего отеля. С уважением. Carlos López García Директор

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From: "Hotel Guest, details on file." (Italy)
Submitted on 14-Jun-2011 (Italian)
Customer Rating: 5/5
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comments ottima accoglienza , disponibilità nella risoluzione di problemi , consigli utilissimi sul come spostarsi in città, camere nuove e pulite , albergo situato al centro
Hotel Response:

Gentile cliente. La sua opinione è molto importante per l'hotel, Grazie per la valutazione così alta, siamo lieti di sapere che il vostro soggiorno presso l'hotel Regina è stato bello. grazie a nome della proprietà dell'albergo e il personale. Speriamo di rivederti presto alla prossima visita a Madrid. Grazie per averci scelto. Cordiali saluti. Carlos López García Direttore

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From: "Hotel Guest, details on file." (Italy)
Submitted on 13-Jun-2011 (Italian)
Customer Rating: 4/5
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From: Janet Roberts (United Kingdom)
Submitted on 13-Jun-2011 (English)
Customer Rating: 5/5
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comments the location, staff, accommodation are all excellent. highly recommended.
Hotel Response:

Dear Customer: Always is a pleasure to know you've had a pleasant stay for the service as the facilities and location. We greatly appreciate the comment. I hope the next visit to Madrid. Thank you for choosing the Hotel Regina. Sincerely. Carlos López García Manager

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From: "Hotel Guest, details on file." (Argentina)
Submitted on 13-Jun-2011 (Spanish)
Customer Rating: 5/5
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comments Excelente atención. Excelente en limpieza, desayuno y trato con todo el personal. Recomendable sin la menor duda.
Hotel Response:

Estimado cliente. Siempre es un placer comprobar que ha tenido una agradable estancia, tanto por nuestro servicio como por las instalaciones y la ubicación. Le agradecemos muchísimo sus comentarios. Aprovechamos para enviarle un cordial saludo. Atentamente. Carlos López García. Director

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From: "Hotel Guest, details on file." (France)
Submitted on 13-Jun-2011 (French)
Customer Rating: 4/5
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comments Thanks for all. We 'd a great time in the hotel. The buffet breakfast 's great. The only thing we can say is that, watching TV was not possible in our room, the channels were unsettled by a very bad connection. And the TV set 's so small !!!
Hotel Response:

Cher client: Nous apprécions vos commentaires et nous sommes heureux de savoir que le séjour a été de son goût. Nous regrettons que la TV ne fonctionnait pas correctement, mais nous avons un entretien qui peut combler les lacunes dans la salle. Nous travaillons à améliorer et à faire en sorte que nos clients ont un excellent séjour. Nous espérons très bientôt à son retour à Madrid. Merci d'avoir choisi l'Hôtel Regina. Sincèrement. Carlos López García. Directeur

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From: "Hotel Guest, details on file." (United States)
Submitted on 12-Jun-2011 (English)
Customer Rating: 5/5
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comments We were three women traveling alone in a strange country and found the staff at the hotel so very helpful. We were given an extra room being we had three people instead of two for a very reasonable rate. They helped us arrange our transporation to the airport and made our stay very comfortable. The hotel itself is beautiful and in a great part of Madrid. Close to everything you may want to see and visit. All and all we loved it.
Hotel Response:

Dear Customer: Your opinion is very important to our hotel. Thank you very much for your highly valued and we are glad to know that the stay was pleasant. Thanks also on behalf of the property and of the staff to whom I convey his words. I hope very soon at the next visit to Madrid. Sincerely. Carlos López García Manager

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From: Marcel van Hoorn (Netherlands)
Submitted on 12-Jun-2011 (English)
Customer Rating: 5/5
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From: Kårstein Giskeødegård (Spain)
Submitted on 11-Jun-2011 (English)
Customer Rating: 3/5
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From: Yamandu Rogelio Camacho Pastorini (Spain)
Submitted on 10-Jun-2011 (Spanish)
Customer Rating: 5/5
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comments Con mucho gusto dare mi opinion. Ubicacion excelente. Presentacion de la habitacion: moderna y de muy buengusto. El hotel luce sumamente limpio y prolijo y la atencion del personal fue muy atenta y correcta. Realmente ya los helos recomendado a nuesytros amigos en mi pais.
Hotel Response:

Estimado cliente. Le agradecemos mucho la descripción de su experiencia en el hotel. Sus comentarios acerca de nuestra ubicación, limpieza y trato al cliente son el mejor incentivo tanto para la dirección como para el personal del hotel ya que nuestro objetivo es hacer que la estancia de los clientes sea una experiencia inolvidable. Esperamos poder darle de nuevo la bienvenida. Muchas gracias por elegir el hotel Regina. Atentamente. Carlos López García

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From: DOMINIQUE THERY (France)
Submitted on 9-Jun-2011 (French)
Customer Rating: 4/5
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comments l'hotel est très proche du centre, pratique avec la station de metro. la chambre était calme et très confortable.
Hotel Response:

Cher client: Nous apprécions grandement vos commentaires et heureux que nous restons l'hôtel Regina a été agréable. Nous travaillons à améliorer et à faire en sorte que nos clients ont un séjour et une excellente affaire. Merci beaucoup de nous avoir choisis. Sincèrement. Carlos López García Directeur

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From: "Hotel Guest, details on file." (Netherlands)
Submitted on 9-Jun-2011 (English)
Customer Rating: 5/5
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comments excellent located near metro, well isolated for streetnoise, modern designed room as well as the bathroom, extended breakfast
Hotel Response:

Dear customer. First, thank you for your comments. Your opinion is very important for us. we are glad thart you liked the decor and the hotel location. We hope you will choose us again in your next time you visit Madrid. Again, thanks for your time. Regards. Carlos López García Manager

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From: Gary Fritz (United States)
Submitted on 9-Jun-2011 (English)
Customer Rating: 5/5
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comments We were very pleased with our stay at the Hotel Regina. The staff was extremely helpful and made our time in Madrid wonderful. The hotel itself is charming. Thank you.
Hotel Response:

Dear Customer. We welcome your comments. Is important for us to know the opinion of our customers, especially when we are informed that the hotel exceeded customer expectations. We hope you back on your next visit to Madrid. Thank you for choosing the Hotel Regina. Sincerely. Carlos Lopez Manager

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From: Jane Lawler (United States)
Submitted on 8-Jun-2011 (English)
Customer Rating: 5/5
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comments My daughter and I stayed at the Hotel Regina for three nights at the end of May, 2011. I found the staff to be extremely pleasant and helpful. The room and bathroom were very updated and a nice size. Very clean as well. I totally recommend Hotel Regina
Hotel Response:

Dear customers. We greatly appreciate the description of his experience in the hotel. Your comments about our location, cleanliness and customer service are the best incentive to both management and staff of the hotel, because our mission is to make guests' stay an unforgettable experience. We hope see you in your next visit to Madrid. Thank you for choising the Regina hotel. Sincerely. Carlos López García Manager

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From: John Paton (United Kingdom)
Submitted on 8-Jun-2011 (English)
Customer Rating: 4/5
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comments Good location, good service but breakfast seemed too expensive considering the alternative suppliers close by
Hotel Response:

Dear Customer. We appreciate your comments. It is important for us to know the opinion from our customers, especially when we report that the hotel met customer expectations. For breakfast we have two possibilities, hot breakfast buffet or a la carte breakfast in the cafe shop of the hotel. We hope to see you again in the your next time you travel to Madrid. Thank you for choosing us. Sincerely. Carlos López García. Manager

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From: Rebecca Creasey (United Kingdom)
Submitted on 8-Jun-2011 (English)
Customer Rating: 5/5
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comments We had a fantastic stay at the hotel and could not fault it at all. The room was fabulous and we will most definitely be coming to stay again - hopefully in the next few months. I have recommended your hotel to many friends and also my colleagues. I work for a 5* hotel so am used to high standards of accommodation but your hotel is definitely on par with our hotel in terms of accommodation, location, friendliness of staff and cleanliness. Thank you for a wonderful stay!
Hotel Response:

Dear Customer. Thank you very much for your feedback about the location, cleanliness, breakfast and foremost on our staff who was friendly and helpful during your stay. It is important for us to know what our clients and of course we welcome your recommendations. We hope your visit again the next time you travel to Madrid. Thank you very much for choosing the Regina Hotel. Sincerely. Carlos Lopez Garcia Manager

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From: "Hotel Guest, details on file." (Spain)
Submitted on 8-Jun-2011 (Spanish)
Customer Rating: 4/5
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comments En general satisfecho y la situación inmejorable
Hotel Response:

Estimado Cliente, Le agradecemos mucho sus comentarios y por supuesto estaremos encantados de volver a darle la bienvenida si decide repetir. Muchas gracias nuevamente y reciba un cordial saludo, Carlos López García Director

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From: Dácil Domínguez reyes (Spain)
Submitted on 8-Jun-2011 (Spanish)
Customer Rating: 5/5
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From: "Hotel Guest, details on file." (Brazil)
Submitted on 7-Jun-2011 (Spanish)
Customer Rating: 4/5
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From: Daniela Saccocci Saccocci (Italy)
Submitted on 7-Jun-2011 (Italian)
Customer Rating: 5/5
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From: Maarten Kastelein (Netherlands)
Submitted on 6-Jun-2011 (English)
Customer Rating: 4/5
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comments very friendly service, nice modern and clean room. Super location for a short holiday, especially with the metro station beeing so close.
Hotel Response:

Dear Customer, Always a pleasure to see you had a pleasant stay for both our service and the facilities and location. I really appreciate your comments. Take this opportunity to send a cordial greeting Thank you very much for choosing the Regina Hotel. Carlos López García. Manager

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From: María Inés Piñeyro Firpo (Uruguay)
Submitted on 6-Jun-2011 (Spanish)
Customer Rating: 5/5
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comments Excelente hotel. Muy bien ubicado en Madrid, a una cuadra de la Plaza del Sol. Personal muy amable y atento. Ambiente refinado y cómodo. Habitaiciones muy confortables, modernas, prolijas. Baño muy moderno y con todas las comodidades. Desayuno continental de muy buena calidad. Muy recomendable.
Hotel Response:

Estimados clientes. Le agradecemos mucho la descripción de su experiencia en el hotel. Sus comentarios acerca de nuestra ubicación, limpieza, trato al cliente y el desayuno son el mejor incentivo tanto para la dirección como para el personal del hotel ya que nuestro objetivo es hacer que la estancia de los clientes sea una experiencia inolvidable. Esperamos poder darle de nuevo la bienvenida. Atentamente. Carlos López García Director

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From: "Hotel Guest, details on file." (United States)
Submitted on 6-Jun-2011 (Spanish)
Customer Rating: 5/5
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comments Estuvimos muy contentos durante la estancia en el Hotel Regina. Desde que nos recibio Marcelino (el mejor portero de Esoana) hasta nuestra salida, celebramos la decision de elegir el Hotel Regina entre tantas opciones. Todo el equipo fue muy amable y atento. Los cuartos limpios, grandes, y comodos. Ademas de estar situado en un lugar perfecto entre Puerta del Sol y la Calle de Alcala, las estacion del metro, y el parking publico estan justamente enfrente del hotel.
Hotel Response:

Estimado cliente, Siempre es un placer comprobar que ha tenido una agradable estancia tanto por nuestro servicio como por las instalaciones y ubicación. Le agradecemos muchísimo sus comentarios. Le damos las gracias nuevamente en nombre de la dirección del hotel y de todo el personal, en especial Marcerlino. Aprovechamos para enviarle un cordial saludo, Carlos López García Director

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From: Berit Bøhn (Norway)
Submitted on 6-Jun-2011 (English)
Customer Rating: 4/5
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comments We were indeed happily surpriced! The location was perfect, the service was excellent and the rooms were very nice. Yours sincerely, Bibbi Bøhn (Norway)
Hotel Response:

Dear Customer. Your opinion is very important to the hotel. Thank you very much for its high value, because for us it means that your stay at the hotel was satisfying and enjoyable. We hope you very soon in your next visit to Madrid. Sincerely. Carlos Lopez Garcia Manager

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From: Judith Taylor (United Kingdom)
Submitted on 3-Jun-2011 (English)
Customer Rating: 5/5
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comments A wonderful hotel, can't think of anything that wasn't perfect. We have left very positive feedback on Trip Advisor. Thank you for making us so welcome, we won't hesitate to return to the hotel in the future & recommend it to others.
Hotel Response:

Dear Customer. Your opinion is very important to the hotel. Thank you very much for your high value, because for us it means that your stay at the hotel was satisfying and enjoyable. We hope you choose us again next time you visit Madrid. Thanks again for your time. Regards. Carlos Lopez Garcia Manager

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From: "Hotel Guest, details on file." (Norway)
Submitted on 1-Jun-2011 (English)
Customer Rating: 5/5
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comments A pleasant stay from day one. We were 5 guests with 5 sgl rooms 5 nights. All of us would like to come back. Polite and helpful staff, very clean and nice food. Thank you for a wonderful time.
Hotel Response:

Dear customers, Always a pleasure to see that you have had a pleasant stay for both our service and the facilities and location. We really appreciate your comments. Take this opportunity to send you a cordial greeting Carlos Lopez Garcia Manager

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From: "Hotel Guest, details on file." (United States)
Submitted on 1-Jun-2011 (English)
Customer Rating: 5/5
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comments Our stay at the Hotel Regina (May 2011) was very nice. The room was large, clean, and very stylish. The balcony was a wonderful surprise. The hotel was very quiet during our stay. Even though there were demonstrations at Puerto del Sol during our stay, (due to the election in a few days), we could hear the noise while on our balcony but not at all in our room. When we first arrived, the air conditioning in our room wasn't working very well, but management corrected the problem and the air conditioning worked great the next day and the following days. The location of the hotel is perfect. We walked everywhere. We had to take the subway only when going to the airport. The hotel staff was helpful and there was always someone at the desk who spoke English. We would definitely stay here again and would recommend the hotel to other travelers.
Hotel Response:

Dear customers.We greatly appreciate the description of your experience in the hotel. Your comments about our location, cleanliness and customer relations are the best incentive to both management and staff of the hotel because our goal is to make guests' stay an unforgettable experience.We hope to give you welcome back at your return to Madrid.Sincerely.Carlos López GarcíaManager

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From: james osborne (Portugal)
Submitted on 1-Jun-2011 (English)
Customer Rating: 4/5
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comments Good position expensive breakfast
Hotel Response:

Dear Customer. Thank you for your comments. We are glad that you liked the hotel location. For breakfast we also have the possibility of the coffee shop with a la carte breakfast. We hope you very soon in your next visit to Madrid. Sincerely. Carlos López García. Manager

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From: "Hotel Guest, details on file." (United States)
Submitted on 31-May-2011 (English)
Customer Rating: 5/5
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comments Very good hotel with excellent central location as we could walk to most of the attractions, restaurants and shopping. No complaints about hotel reception and hotel service, room was clean and comfortable
Hotel Response:

Dear Customer, Always a pleasure to see you had a pleasant stay for both our service and the facilities and location. I really appreciate your comments. Take this opportunity to send a cordial greeting Thank you for choosing Regina Hotel. Sincerely. Carlos Lopez Garcia Manager

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From: isidro falcon brito (Spain)
Submitted on 31-May-2011 (Spanish)
Customer Rating: 3/5
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comments En lo que concierne a mi estancia en dicho hotel, solo puedo destacar una parte positiva referente al servicio y el equipamiento y otra negativa referente al insoportable ruido ocasionado en las habitaciones que dan a la parte trasera del hotel producido por el chacleteo de una lamina metalica situada en la calzada cada vez que la pisaba un vehiculo,
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From: "Hotel Guest, details on file." (Poland)
Submitted on 31-May-2011 (Polish)
Customer Rating: 4/5
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comments Bardzo ładny, elegancki hotel. mieszkaliśmy w pokoju typu superior, który posiadał wszystko co potrzeba oprócz okna :) tzn. okno było, ale na wewnętrzny dziedziniec - "studnię". łazienka bardzo duża, elegancka i nowocześnie urządzona. czystość pokoju bez zarzutu. w pokoju jest bezpłatny sejf, telewizja, radio internetowe (rzadko kiedy działa), minibar, spora szafa itp. śniadanie w formie bufetu, szeroki wybór jedzonka. w hotelu jest kawiarnia i restauracja. Lokalizacja hotelu idealna jeśli chodzi o zwiedzanie miasta. o krok od puerta del sol i wszystkich innych atrakcji madrytu. metro "sevilla" tuż przed wyjściem z hotelu, inne linie i stacje oddalone o minutkę spacerkiem. dojazd do/z lotniska dobry - aerobus na plac de cibeles a stamtąd spacerek 5 minut. ideał.
Hotel Response:

Szanowni klienci. Jesteśmy bardzo wdzięczni za opis jego doświadczenie w hotelu. Wasze komentarze o naszym położeniu, czystości jest najlepszym bodźcem do kierownictwa i pracowników hotelu, ponieważ naszym celem jest poprawa i sprawiają, że goście "pobyt niezapomnianym przeżyciem. Czekamy na przyjęcie z powrotem. Dziękujemy za wybór Hotel Regina. Z poważaniem. Carlos Lopez Garcia dyrektor

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From: "Hotel Guest, details on file." (New Zealand)
Submitted on 31-May-2011 (English)
Customer Rating: 4/5
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comments We loved the warm welcome we received on arrival, and nothing was too much bother. It was like having our own personal concierge. A friendly, clean and comfortable hotel. Despite the double glazing on windows it was noisy at night, but I think this is typical of Spanish cities.
Hotel Response:

Dear Customer. First, thank you for your comments. Your opinion is very important. I'm glad you liked the hotel location and the treatment received by our staff. We are working to improve and your words help us much. We hope you choose us again next time you visit Madrid. Thanks again for your time. Sincerely. Carlos Lopez Garcia Manager

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From: Elena Makarova (Russian Federation)
Submitted on 30-May-2011 (Russian)
Customer Rating: 3/5
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From: "Hotel Guest, details on file." (United Kingdom)
Submitted on 30-May-2011 (English)
Customer Rating: 3/5
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comments The hotel was nice especially the deluxe double room The triple room being more basic Our very big concern was the noise in the hotel from 9 am and also in the street on the deluxe double room side For that reason I wouldnt recommend this hotel as we went out late and would have like to sleep in the morning They even removed the carpet in the corridor on the last morning which was really noisy and annoying Otherwise nice and clean hotel in a nice location
Hotel Response:

Dear Customer. We appreciate your comments about the location and hotel services. I'm sorry problems caused by noise. We are working to improve and ensure that our customers have a pleasant stay and excellent service. Hope to see you again soon on your next visit to Madrid to meet your expectations and ensure a peaceful stay. Thank you very much. Sincerely. Carlos Lopez Garcia manager

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From: Robin Chiu (United States)
Submitted on 30-May-2011 (English)
Customer Rating: 4/5
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From: LUCA FALLANI (Italy)
Submitted on 30-May-2011 (Italian)
Customer Rating: 5/5
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From: John Newton (United Kingdom)
Submitted on 27-May-2011 (English)
Customer Rating: 5/5
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comments The rooms were clean; overall hotel in good shape, and the food and service in the restaurants and bar was very good. All the staff are extremely helpful and friendly
Hotel Response:

Dear Customer, Always a pleasure to see you have had a pleasant stay for both our service and the facilities and location. We really appreciate your comments. Take this opportunity to send a cordial greeting. Thank you very much for choosing Regina Hotel. We hope to see you at soon as you return to Madrid. Sincerely. Carlos López García. Manager

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From: Jacqueline Morse (United Kingdom)
Submitted on 26-May-2011 (English)
Customer Rating: 5/5
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comments This hotel is fantastic! Amazing location in central Madrid. A few metres from the metro stop Sevilla, with Sol metro station a very short stroll away and Gran Via within walking distance - great place to explore Madrid from. Great staff very helpful, gorgeous layout of the hotel & rooms, which were cleaned everyday. Will definitely return here for our next trip - one of the best hotels we've stayed in! Thank you!
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From: Sonja Schreiner (Austria)
Submitted on 26-May-2011 (German)
Customer Rating: 5/5
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From: ISABELA LEITE BARROS (Brazil)
Submitted on 26-May-2011 (Spanish)
Customer Rating: 4/5
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comments La única que no me gustó mucho fue la habitación que tenía un baño sin puertas. Eso, aunque bonito y moderno, no me parece muy funcional en un viaje de turismo. Las otras cosas, staff, la habitación, ubicación, todo perfecto.
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From: Harve LaBounty (United States)
Submitted on 25-May-2011 (English)
Customer Rating: 4/5
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comments Staff were great. Doorman was excellent. It is in a great location allowing easy access to Seville and Sol Metro stations. The adjoining cafe/restaurant was very convenient and food was very good. I particularly remember Roda in cafe who was very pleasant and helpful.
Hotel Response:

Dear Customer. Thank you very much for your feedback about the location, cleanliness, breakfast and foremost on our staff who was friendly and helpful during your stay. It is important for us to know what our clients and of course we welcome your recommendations. We hope to visit again the next time you travel to Madrid. Sincerely. Carlos Lopez Garcia Manager

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From: Thea Boyd (Canada)
Submitted on 25-May-2011 (English)
Customer Rating: 5/5
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comments Fantastic hotel. Superb location. Staff and facilities could not have been better and the price was amazing. We stayed 3 nights, May 15th - 18th 2011.
Hotel Response:

Dear Customer. Thank you very much for your feedback about the location, cleanliness, breakfast and foremost on our staff who was friendly and helpful during your stay. It is important for us to know what our clients and of course we welcome your recommendations. We hope your visit again the next time you travel to Madrid. Sincerely. Carlos Lopez Garcia Manager

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From: "Hotel Guest, details on file." (Italy)
Submitted on 25-May-2011 (English)
Customer Rating: 4/5
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comments Gret location, rooms very well furnished and clean. Rooms at the backside a little bit too dark.
Hotel Response:

Dear Customer: We appreciate the comment. We are pleased that the stay and the hotel service are to your liking. We are working to improve and ensure that our customers have a pleasant stay and excellent service. Thank you very much for choosing Regina Hotel. Sincerely. Carlos Lopez Garcia Manager

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From: "Hotel Guest, details on file." (Spain)
Submitted on 25-May-2011 (Spanish)
Customer Rating: 4/5
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comments Buena relación calidad/precio en un lugar privilegiado de Madrid. Recomendable.
Hotel Response:

Estimado Cliente, Le agradecemos mucho sus comentarios y por supuesto estaremos encantados de volver a darle la bienvenida si decide repetir. Muchas gracias nuevamente y reciba un cordial saludo. Carlos López García Director

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From: Yohama Lorenzo (United States)
Submitted on 24-May-2011 (English)
Customer Rating: 5/5
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comments This is my fourth stay at the Regina over a period of eight years, and I would not stay anywhere else in Madrid!
Hotel Response:

Dear Customer. Your opinion is very important for the hotel. Thank you very much for your high value, because for us it means that your stay at the hotel was satisfying and enjoyable. Based on your recommendations, I hope your next visit to Madrid. Thanks again for your time. Sincerely. Carlos Lopez Garcia Manager

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From: "Hotel Guest, details on file." (Spain)
Submitted on 24-May-2011 (Spanish)
Customer Rating: 5/5
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From: "Hotel Guest, details on file." (United States)
Submitted on 24-May-2011 (English)
Customer Rating: 5/5
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comments Location was perfect - courteous and helpful staff
Hotel Response:

Dear client, it,s always nice to know that you have had a pleasant stay with us, due to the service as well as the amenities and location of the hotel. we thank you very much for your feedback. cordially yours, Carlos López García Manager

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From: "Hotel Guest, details on file." (United Kingdom)
Submitted on 23-May-2011 (English)
Customer Rating: 4/5
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comments Building/maintenance work taking place outside room during morning was disturbing but otherwise great hotel in a prime location.
Hotel Response:

Dear Customer. Thank you for your comments. We are glad you liked the hotel location. We regret any inconvenience, we are working to improve our facilities and get our customers have a pleasant stay and excellent service. We hope to see you soon on your next visit to Madrid and you can check that we have improved. Sincerely. Carlos Lopez Garcia Manager

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From: "Hotel Guest, details on file." (Greece)
Submitted on 23-May-2011 (English)
Customer Rating: 3/5
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From: VICTORIA ZLOTNIK (Argentina)
Submitted on 22-May-2011 (Spanish)
Customer Rating: 5/5
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comments Maravillosa estadía, impecable el hotel en todo sentido, pero lo más importante fue la fantástica atención de todos los empleados, cálidos, amables, pacientes y excelentemente predispuestos ante cualquier consulta o comentario. Sin duda más que 100% recomendable.
Hotel Response:

Estimados clientes. Le agradecemos mucho la descripción de su experiencia en el hotel. Sus comentarios acerca de nuestra ubicación, limpieza y trato al cliente son el mejor incentivo tanto para la dirección como para el personal del hotel ya que nuestro objetivo es hacer que la estancia de los clientes sea una experiencia inolvidable. Esperamos poder darle de nuevo la bienvenida en su regreso a Madrid. Atentamente. Carlos López García Director

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From: "Hotel Guest, details on file." (United Kingdom)
Submitted on 22-May-2011 (English)
Customer Rating: 5/5
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comments We had a very nice stay at the hotel, the breakfast was excellent and the rooms clean, comfortable and quiet. We would recommend the hotel to friends.
Hotel Response:

Dear Customer, Always a pleasure to see you had a comfortable hotel for our breakfast, facilities and location. I really appreciate your comments. We hope to see you again on your return to Madrid Take this opportunity to send a cordial greeting Carlos Lopez Garcia Manager

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From: "Hotel Guest, details on file." (Italy)
Submitted on 22-May-2011 (Spanish)
Customer Rating: 5/5
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comments Muy contenta de haber estado en el Hotel Regina; optimo precio, sencilla pero bonita y limpia la habitacion y el aseo, muy buena la "location", y muy amables todo el personal que trabajan en este Hotel, tambien me gusto mucho el Restaurante. Gracias por todo!.
Hotel Response:

Estimado cliente, Siempre es un placer comprobar que ha tenido una agradable estancia tanto por nuestro servicio como por las instalacione, ubicación y el restaurante. Le agradecemos muchísimo sus comentarios. Aprovechamos para enviarle un cordial saludo, Atentamente. Carlos López García Director

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From: Isabella Ortica (Italy)
Submitted on 22-May-2011 (Italian)
Customer Rating: 5/5
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comments Hotel molto confortevole e carino. Perfetta location!
Hotel Response:

Cari clienti. Noi apprezziamo molto la descrizione della sua esperienza in hotel. I tuoi commenti sui nostri rapporti posizione, la pulizia e il cliente sono il miglior incentivo sia per la gestione e il personale dell 'hotel perché il nostro obiettivo è quello di rendere gli ospiti' soggiorno un'esperienza indimenticabile. La ringrazio molto per aver scelto l'Hotel Regina. Cordiali saluti. Carlos Lopez Garcia Direttore

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From: Maria B Schario (Spain)
Submitted on 22-May-2011 (English)
Customer Rating: 5/5
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comments Service at Hotel Regina was superb, the staff were wonderful! We enjoyed our 5-day stay. They even arranged a shuttle for us to the airport when we had to leave so early in the morning! And the location so close to the metro and to Sol can't be beat! I highly recommend.
Hotel Response:

Dear client, Thank you for your comments. It,s very important for us to know the opinion of our clients, mainly when the experience has been so positive, enabling us to improve our operation. We hope to see you again, kind regards, Sincerely. Carlos López García Manager

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From: Jude Quintiere (United States)
Submitted on 21-May-2011 (English)
Customer Rating: 4/5
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comments Nice... Front desk people very helpful. Jude from NYC
Hotel Response:

Dear client, We thank you very much for your feedback and of course if you wish to visit us again we´ll be delighted to welcome you. Thank you and kind regards, Sincerely. Carlos López García. Manager

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From: "Hotel Guest, details on file." (United Kingdom)
Submitted on 21-May-2011 (English)
Customer Rating: 5/5
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comments Great location, great rooms and attentive and helpful staff.
Hotel Response:

Dear Customer. Your opinion is very important for the hotel. Thank you very much for your high value, because for us it means that your stay in the hotel was satisfying and enjoyable. Based on your recommendations, we hope you choose us to again the next time you visit Madrid. Thanks again for your time. Regards. Carlos López García Manager

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From: Vladimir Letyagin (Russian Federation)
Submitted on 20-May-2011 (English)
Customer Rating: 4/5
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comments Good location. Clean rooms. large safe. but Hotel could provide more tourist information about city ...
Hotel Response:

Dear Customer. We appreciate your comments. It is important for us to hear from our customers, especially when we report that the hotel met the expectations of the customer. We note your advice to give more tourist information about Madrid. We hope your visit again the next time you travel to Madrid. Thank you very much for choosing Regina Hotel. Sincerely. Carlos López García Manager

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From: Daria Yadernaya (Russian Federation)
Submitted on 20-May-2011 (Spanish)
Customer Rating: 4/5
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comments El hotel es muy comodo y la ubicacion es excelente. Todo muy bien y encantador, Wi-Fi perfecto, habitaciones limpias, comida maravillosa. El unico porque digo el 4 y no el cinco es el ruido que se oye mucho cuando estas en la habitacion y puede irritar un poco. Pero de todos modos si vienes a Madrid para trabajar o por turismo no pasas tanto tiempo dentro por eso no es tan importante. Aunque por la noche lo sientes.
Hotel Response:

Estimado cliente. Su opinión es muy importante para el hotel. Muchas gracias por su alta valoración, ya que para nosotros significa que su estancia en el hotel fue satisfactoria y agradable. De acuerdo con sus recomendaciones,estamos intentanto insonorizar al máximo las habitaciones. De nuevo gracias por su tiempo. Esperamos verle de nuevo en su próxima visita a Madrid. Un cordial saludo. Carlos López García Director

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From: Amparo Marchan mingorance (Spain)
Submitted on 19-May-2011 (Spanish)
Customer Rating: 5/5
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From: "Hotel Guest, details on file." (Netherlands)
Submitted on 19-May-2011 (English)
Customer Rating: 4/5
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comments The hotel was good with a nice restaurant and bar. It was also very central. The only problem the room was rather dark with hardly any daylight.
Hotel Response:

Dear Customer, Always a pleasure to see you had a pleasant Stay for both our service and the facilities and location. We regret that the room was dark, the next time we visit we can offer an outside room. I really appreciate your comments. Take this opportunity to send a cordial greeting. Sincerely. Carlos López García Manager

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From: BARTOLOME MORALES GUILLEN (Spain)
Submitted on 19-May-2011 (Spanish)
Customer Rating: 5/5
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comments He vuelto a los 18 años y el cambio ha sido maravilloso. Su limpieza, decoración, tranquilo y principalmente en el CENTRO. Volveré nuevamente sin dudarlo.
Hotel Response:

Estimado cliente. Su opinión es muy importante para el hotel. Muchas gracias por su alta valoración, ya que para nosotros significa que su estancia en el hotel fue satisfactoria y agradable. De acuerdo con sus recomendaciones, esperamos que nos elija de nuevo la próxima vez que visite Madrid. De nuevo gracias por su tiempo. Un cordial saludo. Carlos López García Director

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From: John Prosser (United Kingdom)
Submitted on 18-May-2011 (English)
Customer Rating: 4/5
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comments Hotel location is ideal to all the main attractions of Madrid. The nearest metro station is immediately outside the main entrance. Front desk, room service and restaurant staff are pleasant and helpful at all times. Room and ensuite very good 4 * standard. Breakfast buffet also very good. Should I revisit Madrid I would stay at the Hotel Regina. I have no hesitation recommending this hotel.
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From: "Hotel Guest, details on file." (Italy)
Submitted on 18-May-2011 (Italian)
Customer Rating: 5/5
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From: John Zdenek (United States)
Submitted on 18-May-2011 (English)
Customer Rating: 4/5
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comments Great location and good value
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From: "Hotel Guest, details on file." (Mexico)
Submitted on 17-May-2011 (Spanish)
Customer Rating: 4/5
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comments Muy buena experiencia. La habitación muy agradable aunque había algo de ruido exterior durante la noche
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From: Jennifer Shahade (United States)
Submitted on 17-May-2011 (English)
Customer Rating: 4/5
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From: Marta Susana Rodriguez (Argentina)
Submitted on 17-May-2011 (Spanish)
Customer Rating: 5/5
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comments La ubicación del hotel es inmejorable. La habitación fue comoda, bien aseada y de acuerdo a lo reservado por internet. La atención de su personal es muy buena. Muy buenos también el restaurante y la cafetería.
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From: Alexander Pöschel (Austria)
Submitted on 17-May-2011 (German)
Customer Rating: 4/5
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comments Zimmer geräumig, nett eingerichtet, aber die Wände sind sehr dünn (z.B. man hört die WC Spülung der Nachbarn). In der Nacht von Samstag auf Sonntag war bis 5 Uhr Morgens sehr laute Musik hörbar. :-(
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From: MARIA BERTOLINO (Italy)
Submitted on 17-May-2011 (Italian)
Customer Rating: 4/5
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comments PREZZO ADEGUATO A SERVIZIO OFFERTO.OTTIMA POSIZIONE IN CENTRO MADRID A DUE PASSI DA PUERTA DEL SOL COMODO A BUS METRO SERIVZI X AEROPORTO.BUONA ACCOGLIENZA ALLA RECEPTION E DISPONIBILITA'.CAMERA AMPIA -SERVIZI PULITI.UNICO NEO ARIA CONDIZIONATA RUMOROSA.
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From: "Hotel Guest, details on file." (Spain)
Submitted on 17-May-2011 (Spanish)
Customer Rating: 4/5
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comments La habitación tiene un tamaño adecuado, limpia. Hay poco ruido del exterior pero sí de los pasillos por culpa de inquilinos poco educados. Su ubicación es ideal, a un paso de todo. Ideal para visitar Madrid
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From: Johannes Commissaris (Netherlands)
Submitted on 17-May-2011 (English)
Customer Rating: 5/5
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comments Een uitstekend hotel met heel vriendelijk en servive-gericht personeel midden in het centrum van Madrid. Echt een aanrader!
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From: Rodrigo Motta (Brazil)
Submitted on 16-May-2011 (English)
Customer Rating: 4/5
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From: "Hotel Guest, details on file." (Brazil)
Submitted on 16-May-2011 (Portuguese)
Customer Rating: 4/5
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comments O hotel é muito bem localizado, perto de tudo e com metrô na porta. O quarto era moderno, bem limpo e bem decorado. Achei apenas um pouco pequeno. Gostei muito da estadia e recomendo para quem ficar em Madrid.
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From: "Hotel Guest, details on file." (Italy)
Submitted on 16-May-2011 (Italian)
Customer Rating: 5/5
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comments hotel molto bello...servizio ottimo....nel complesso siamo state veramente bene presso di voi!!!!
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From: "Hotel Guest, details on file." (United States)
Submitted on 16-May-2011 (English)
Customer Rating: 4/5
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comments Hotel was as expected. Great location to walk to everything. Front desk staff is very helpful. Bathrooms are clean; windows open for fresh air. Best bet for hotel transfer is to take the express bus downtown (2 Euro) and THEN get a taxi, as the hotel is just a few blocks from the 2nd dropoff point. Also, doors have no soundproofing, so you will hear what goes on in the hallways pretty clearly.
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From: will hoenjet (Belgium)
Submitted on 16-May-2011 (English)
Customer Rating: 4/5
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comments Friendly staf. The hotel is at an excellent location.
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From: "Hotel Guest, details on file." (Japan)
Submitted on 16-May-2011 (English)
Customer Rating: 5/5
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comments I booked few months earlier prior to my stay. Via emial I requested hotel to book the room with balcony and two separated double bed. I wasn't really told "Yes we could accept your request" before my arrival, so I was a bit nervous. BUT when I entered the room, it was beyond my expectation and I couldn't be happier. I traveled a lot in Europe, but this is the first time Hotel fulfilled my request :-) Room was clean, spacious and quite. And on top of that, location is perfect! Metro is right in front of the hotel entrance and you also can see Sol station when you stand on the hotel entrance. I personally enjoyed my stay!
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From: gaetano dimitri (Italy)
Submitted on 16-May-2011 (Italian)
Customer Rating: 5/5
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comments tutti molto gentili, ottimo il ristorante, ottima la posizione. sono certo che ritornerò.
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From: "Hotel Guest, details on file." (Sweden)
Submitted on 16-May-2011 (English)
Customer Rating: 4/5
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From: "Hotel Guest, details on file." (Spain)
Submitted on 15-May-2011 (English)
Customer Rating: 5/5
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comments The hotel Regina was better than I expected. The location was terrific, the beds very comfortable and the staff very nice
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From: Manfred Scholer (Germany)
Submitted on 14-May-2011 (German)
Customer Rating: 5/5
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comments Angenehmes Hotel in excellenter Lage mit sehr freundlichem Personal
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From: "Hotel Guest, details on file." (France)
Submitted on 12-May-2011 (French)
Customer Rating: 5/5
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comments Hôtel très bien situé, très propre et très confortable. Une offre sur Internet nous a permis d'y séjourner pour vraiment pas cher, ce qui est toujours agréable.
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From: NAGIB ALI (United Kingdom)
Submitted on 11-May-2011 (English)
Customer Rating: 5/5
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comments We loved our stay at the Hotel. Breakfast prices were steep, so we stayed room only. The staff were great and the hotel was clean and tidy
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From: Benjamin Chiang (United States)
Submitted on 11-May-2011 (English)
Customer Rating: 4/5
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comments The water pressure is not high and it's often not warm in the mornings. The TV remote control works slowly. The turn-down service (bed folding) is excellent. The safe box is smart with the use of a credit card to lock and unlock. Starting on the 4th day of my one-week stay, the wifi didnn't work at all. But the front desk staff offered room change--so we moved to a better room on the same floor. The service overall was great and the room (the room size is quite large for an European capital city) and lobby conditions were clean.
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From: Jim Taff (Spain)
Submitted on 11-May-2011 (English)
Customer Rating: 5/5
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comments The staff were very helful. The room was wonderful, and the price was right!
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From: "Hotel Guest, details on file." (France)
Submitted on 11-May-2011 (Spanish)
Customer Rating: 5/5
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comments muy bien situado y el personal es muy disponible. El parking publico al lado mismo des hotel es sin embargo un poco caro. Pero eso no tiene nada que ver con el hotel... De todas formas, lo aconsejare a todos quienes visitar a Midrid
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From: "Hotel Guest, details on file." (Portugal)
Submitted on 11-May-2011 (Portuguese)
Customer Rating: 4/5
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comments Muito boa relação qualidade/preço numa excelente localização.
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From: Gretchen Whitman (Switzerland)
Submitted on 10-May-2011 (English)
Customer Rating: 5/5
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comments Hotel Regina was meticulously clean and spacious. The staff were extremely hlepful and courteous. The location of the hotel is perfect. We had a wonderful stay!
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From: "Hotel Guest, details on file." (United Kingdom)
Submitted on 9-May-2011 (English)
Customer Rating: 5/5
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comments Our room was spacious and cleaned to a high standard. The service was excellent. We enjoyed our stay in Madrid.
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From: "Hotel Guest, details on file." (United States)
Submitted on 9-May-2011 (English)
Customer Rating: 5/5
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From: francesco bernardini (Italy)
Submitted on 7-May-2011 (Italian)
Customer Rating: 3/5
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comments Ottima l'accoglienza, ampia, bella e pulita la stanza, che però è risultata essere rumorosa anche in piena notte. Basterebbe un infisso insonorizzato per rendere il soggiorno assolutamente soddisfacente.
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From: "Hotel Guest, details on file." (Spain)
Submitted on 7-May-2011 (Spanish)
Customer Rating: 5/5
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comments Muy adecuado por su céntrica situación y la relación calidad - precio
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From: Beatriz Jaschinski (Germany)
Submitted on 6-May-2011 (German)
Customer Rating: 4/5
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comments super zentrale lage, sehr geräumiges zimmer (nach vorne heraus)!
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From: victoria granados muñoz (Venezuela)
Submitted on 6-May-2011 (Spanish)
Customer Rating: 5/5
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comments Quedamos muy satisfechos con la estadia en el Hotel Regina, la atencion excelente y la ubicacion inmejorable. Volveremos sin duda!
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From: CHOU HSIEN I (Taiwan)
Submitted on 6-May-2011 (English)
Customer Rating: 4/5
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comments We total stay 3 nights, the 3rd night room key switch are bad connnect when insert the key, and TV channel can't find CNN or BBC, also the breakfast hope can service Coffee Expresso because charged Euro 15/each person, others we are satisfy, especially your location, we already mail your hotel photo & info to all of our friends whom interesting visit Madrid.
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From: "Hotel Guest, details on file." (Germany)
Submitted on 5-May-2011 (German)
Customer Rating: 4/5
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From: "Hotel Guest, details on file." (Italy)
Submitted on 5-May-2011 (Italian)
Customer Rating: 3/5
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comments Personale disponibile, buona pulizia. Ottima location. Camere non eccezzionali con finestra su un angusto cortiletto interno. scarsa insonorizzazione verso i corridoi e le altre camere. La cassetta di sicurezza non è utilizzabile se non con la propria carta di credito.
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From: jeanleon bruyere (Canada)
Submitted on 3-May-2011 (English)
Customer Rating: 4/5
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comments We had reserved in Oct. 2010 for a week-long stay in April 2011. When we arrived, we were given a room which was still occupied, then transferred to a room which was unsatisfactory (too small & no window) and which we refused. We were then given room 306 which was perfect. Apart from this, service was excellent and very gracious. We had your delicious and varied buffet breakfast 7 days in a row. Your location is excellent and we loved visiting Madrid.
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From: ANA RATCLIFFE (United Kingdom)
Submitted on 3-May-2011 (English)
Customer Rating: 5/5
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comments My husband and I stayed four nights at this very central oasis of a hotel. Our room and the hotel in general was wonderfully clean and everywhere staff were in the background cleaning, dusting and polishing. The hotel restaurant was stylish and we had a three course meal with excellent service for a reasonable price. But my favourite place was the cafeteria which is also open to the general public. We had typical spanish breakfasts there and quite a few 'cafes con leche caliente'.What can I say? A real find in the heart of a beautiful city. We'll be back!
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From: "Hotel Guest, details on file." (United States)
Submitted on 3-May-2011 (English)
Customer Rating: 4/5
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From: Albert Royo (Spain)
Submitted on 3-May-2011 (Spanish)
Customer Rating: 4/5
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comments Hotel en una ubicación ideal. La estancia muy agradable. Buena habitación; diseño moderno. Personal muy atento. La única pega és que al llegar no teniamos toallas de baño, però nos lo solucionaron muy rapido. En general estamos bastante satisfechos de nuestra estancia en el hotel. Si volvemos a Madrid, repetiremos. La ubicación es inmejorable.
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From: "Hotel Guest, details on file." (Italy)
Submitted on 3-May-2011 (Italian)
Customer Rating: 3/5
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comments ARREDAMENTO della stanza un po' datato, stanza quadrupla piccola. OTTIMO servizio colazione e ristorante.gentili alla reception,ottima la posizione dell'hotel per visitare Madrid,un po' elevato il costo dell'hotel compresa la colazione.
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From: "Hotel Guest, details on file." (Germany)
Submitted on 3-May-2011 (German)
Customer Rating: 5/5
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comments Wir waren rundum zufrieden. Schönes Zimmer mit Dachterrasse. Sehr zentral gelegen, Sol ist nur wenige Meter entfernt. Eine Metro-Station ist direkt vor der Tür.
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From: Hellmut Santer (Austria)
Submitted on 2-May-2011 (German)
Customer Rating: 5/5
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comments Das Hotel Regina liegt ideal für alle Unternehmungen in der Innenstadt, aber auch der Prado ist zu Fuß gut zu erreichen. Der Hotel-Staff ist kompetent und in jeder Hinsicht äußerst hilfsbereit. Es hat sich gezeigt, dass das Preis-Leistungsverhältnis des Frühstücks im Vergleich zu anderen Möglichkeiten in der Umgebung schlicht passt. Die Zimmer sind großzügig und qualitativ wertig ausgestattet. Kinder werden willkommen geheißen (wir reisten mit zwei Kindern, 6 und 3 Jahre) und es ist z.B hinsichtlich der Betten alles wunschgemäß vorbereitet. Insgesamt eine sehr erfreuliche Erfahrung! Hellmut Santer
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From: "Hotel Guest, details on file." (Italy)
Submitted on 2-May-2011 (Italian)
Customer Rating: 5/5
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comments La posizione dell'albergo (tre stelle ma vale qualcosa in più) è strategica per una visita del centro della città. Puerta del Sol è a meno di 100 metri. La fermata della metropolitana è attaccata all'ingresso. L'accoglienza cordiale ed il supporto costante dello staff dell'albergo ha contribuito a rendere piacevole il nostro soggiorno. Benchè avessimo scelto la formula del solo pernottamento,abbiamo provato con soddisfazione il servizio bar e ristorante, ottimo il rapporto qualità/ prezzo. La nostra stanza (n.203) era molto confortevole con bel affaccio sulla via Alcalà, aminata ma non particolarmente rumorosa. Letto enorme, matrimoniale, composto da due letti da una piazza e mezzo affiancati, stanza molto pulita, servizio cassaforte gratuito, tv lcd molto grande, ampio bagno con vasca, phon e due lavabi.Unico difetto la porta di accesso alla stanza, molto rumorosa in fase di chiusura.Se torneremo a Madrid sicuramente non cambieremo albergo.
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From: Michela Rocca (Italy)
Submitted on 2-May-2011 (Italian)
Customer Rating: 5/5
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From: sandra sannio (Italy)
Submitted on 30-Apr-2011 (Italian)
Customer Rating: 5/5
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comments L'hotel ha una posizione privilegiata, assolutamente al centro di Madrid. I principali musei e monumenti sono tutti vicinissimi all'hotel, facilmente raggiungibili a piedi per una gradevole passeggiata per la città. Oppure, proprio all'uscita dell'hotel, si trova la fermata della metro (Sevilla) molto comoda per tornare in hotel in caso di brutto tempo.. La nostra stanza era molto bella, spaziosa e pulita. Arredata con gusto, in stile moderno e dotata di un bagno grandissimo. Il personale dell'hotel è cortese. Se tornassi a Madrid, alloggerei volentieri ancora in questo hotel. Giudizio assolutamente favorevole, lo consiglio davvero a tutti!!
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From: "Hotel Guest, details on file." (Switzerland)
Submitted on 30-Apr-2011 (English)
Customer Rating: 4/5
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comments Very good hotel with a nice atmosphere to it. Has great location with easy access (walking distance) to all the main sites of the old town of Madrid (including stops for both routes of the Madrid tourist busses). Although it is located close to a fairly busy part of Madrid downtown it was very quiet (however our room was located away from the main roads).
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From: "Hotel Guest, details on file." (Thailand)
Submitted on 30-Apr-2011 (Spanish)
Customer Rating: 5/5
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From: "Hotel Guest, details on file." (United States)
Submitted on 29-Apr-2011 (English)
Customer Rating: 4/5
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comments Our original room on the 5th floor was perfect in terms of size, cleanliness and balcony, but it shared a wall with another room's bathroom. Because of this, it was very loud for us whenever the people in the next room used their bathroom. We were traveling with a baby who could not sleep through the noise, so we asked to change rooms. Our new room was in the renovated portion of the hotel and it was very modern, clean and quiet. The first room would have been better for us in terms of space for the baby to run around in, access to the balcony and ability to close off the bathroom, but we were thankful for the 4 nights of peace and quiet. Overall, we had a great stay and found the Hotel Regina staff very nice and helpful. The location of the hotel was great too.
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From: Wilhelmus Friedrich Kremers (Netherlands)
Submitted on 29-Apr-2011 (English)
Customer Rating: 4/5
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comments Time and location of serving breakfast ware not verry clearly commumnicated as wel as the openinghours of the restaurant. Maybe it could be helpful to anouce this in the guestinformation
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From: "Hotel Guest, details on file." (Russian Federation)
Submitted on 29-Apr-2011 (English)
Customer Rating: 4/5
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comments Everything was good, just will be great to have some free wi-fi access in the hotel and a bit cheaper breakfast.
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From: "Hotel Guest, details on file." (Ireland)
Submitted on 28-Apr-2011 (English)
Customer Rating: 3/5
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comments Strange that there was no door to the toilet. Maybe its a cultural thing but couples should know.
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From: "Hotel Guest, details on file." (Canada)
Submitted on 28-Apr-2011 (English)
Customer Rating: 5/5
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comments Located in a very elegant area and a minute from the Metro, we found this an economical hotel with 5 star quality. The rooms are large, clean, lovely and the hotel staff was wonderful. Hot, cold buffet breakfast was excellent.
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From: "Hotel Guest, details on file." (United States)
Submitted on 26-Apr-2011 (English)
Customer Rating: 4/5
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comments Loved everything except for the scent in the lobby
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From: LUIS PINEDA (Mexico)
Submitted on 25-Apr-2011 (Spanish)
Customer Rating: 5/5
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comments LA VERDAD QUE TIENEN UN EXCELENTE SERVICIO, ATENCION Y CALIDAD EN TODOS SUS PUNTOS RESTAURANTE, RECEPCION, CAMAREROS, ETC. CON EL CLIENTE 100% RECOMENDABLE
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From: Carlos Gonzalez Oppenheimer (Puerto Rico)
Submitted on 25-Apr-2011 (Spanish)
Customer Rating: 4/5
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comments Ya hemos estado tres veces anteriormente cada una con 10 años de diferencia.El servicio es exelente y la localización única.Esperamos volver pronto aunque no quisieramos esperar tanto para volver a Madrid. Carlos Gonzálezy María Cecilia Benítez
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From: "Hotel Guest, details on file." (Spain)
Submitted on 25-Apr-2011 (Spanish)
Customer Rating: 4/5
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comments Un emplazamiento estratégico, un servicio correcto y unas instalaciones muy apropiadas y cómodas.
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From: "Hotel Guest, details on file." (United States)
Submitted on 25-Apr-2011 (English)
Customer Rating: 5/5
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comments I do not speak Spanish. During my stay there was always someone at the desk who spoke English. The staff were very friendly and helpful. My room was clean, modern, comfortable, and in all ways very acceptable. This hotel is well-located and is a good value.
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From: "Hotel Guest, details on file." (France)
Submitted on 24-Apr-2011 (French)
Customer Rating: 5/5
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comments situation ideale plein centre - excellent accueil - hébergemenrt de qualité- nous reviendrons lors de notre prochain séjour a Madrid
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From: "Hotel Guest, details on file." (United Kingdom)
Submitted on 22-Apr-2011 (English)
Customer Rating: 5/5
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comments I have stayed at this hotel on several occasions. I love it. The hotel is excellent, the staff are very friendly and helpful. The rooms are extremely comfortable and well presented. The cafeteria adjoining the hotel is an excellent place to eat - good choices, good quality and cheap. The hotel is perfectly located and in my opinion is very good value for money. I always use this hotel when I am in Madrid and will continue to do so. I feel very welcome, especially as I am now known by the staff who always remember me. I would recommend this hotel to anyone who wants comfort and style at an affordable price. Thank you to all the staff at the Hotel Regina.
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From: Jorge Aguirre (United States)
Submitted on 20-Apr-2011 (Spanish)
Customer Rating: 5/5
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comments Excelente hotel, servicio, localidad. Gracias por todo.
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From: "Hotel Guest, details on file." (Finland)
Submitted on 19-Apr-2011 (English)
Customer Rating: 4/5
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comments Clean, nice integrated music system in room,wlan worked fine,close to everything;museums ext.
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From: Sakari Laine (Finland)
Submitted on 18-Apr-2011 (English)
Customer Rating: 5/5
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comments We are very satisfied about our staying at hotel Regina. Staff was helpful and rooms was nice and quiet. Top ten class hotel!!
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From: "Hotel Guest, details on file." (Germany)
Submitted on 15-Apr-2011 (German)
Customer Rating: 4/5
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comments Wir waren sehr zufrieden! Sehr zentral gelegen, sauber und sehr freundlicher Service an Rezeption, Frühstück und Servicepersonal. Bei geschlossenem Fenster auch ruhig.
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From: "Hotel Guest, details on file." (Australia)
Submitted on 14-Apr-2011 (English)
Customer Rating: 5/5
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comments We were very happy with our stay at the Hotel Regina. We had a family room with a bath and seperate area for our 2 year old. The views from our window on the 3rd floor (i think) were of the street which was beautiful at night. All staff were friendly and helpful and were great with our 2 year old. I'd highly recommend this hotel to others.
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From: fernando fuentealba (Chile)
Submitted on 13-Apr-2011 (Spanish)
Customer Rating: 5/5
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comments excelente hotel, muy buena ubicación, mi pieza muy amplia y tranquila. El desayuno se cobra aparte pero realmente vale la pena pagarlo. El personal te atiende estupendo, sin duda parada obligada cuando vaya por madrid
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From: "Hotel Guest, details on file." (France)
Submitted on 13-Apr-2011 (English)
Customer Rating: 4/5
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From: "Hotel Guest, details on file." (Spain)
Submitted on 12-Apr-2011 (Spanish)
Customer Rating: 5/5
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comments Acogedor y de excelente dotación y limpieza
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From: "Hotel Guest, details on file." (United States)
Submitted on 11-Apr-2011 (English)
Customer Rating: 5/5
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comments Excellent staff, location and accomodations! Top notch in helping with our need for local event tickets and medical services.
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From: Diane Klemme (Netherlands)
Submitted on 11-Apr-2011 (English)
Customer Rating: 3/5
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comments It is a clean 3 star hotel. My room was very small. No heating in the bathroom and it was cold in January when I was there. However, I was very impressed by the food and the service at the restaurant.
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From: Colin Iffland (Spain)
Submitted on 11-Apr-2011 (English)
Customer Rating: 5/5
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comments Great hotel, perfect location, room fine nice and quite at bedtime staff very helpfull and polite, would have no hesitation coming back to Regina
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From: "Hotel Guest, details on file." (United Kingdom)
Submitted on 11-Apr-2011 (English)
Customer Rating: 4/5
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comments We enjoyed our stay at the Hotel Regina but the room we were in had a small window overlooking the back yard. Also there was no tea/coffee making facilities in the room. The staff were very helpful and could not do enough for us. The rooms were kept spotlessly clean and fresh towels were delivered every morning. I would recommend this hotel to friends and look forward to returning there myself one day
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From: Fernand Verstraten (Netherlands)
Submitted on 11-Apr-2011 (English)
Customer Rating: 4/5
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From: "Hotel Guest, details on file." (United States)
Submitted on 10-Apr-2011 (English)
Customer Rating: 5/5
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comments We were pleasantly surprised with Hotel Regina, based on stays in many other European hotels. I don't think the website does it justice. We were very happy with the room (larger than expected), the bed (more comfortable than expected, and a REAL king-sized bed), the service (a room was available and we were able to check in at before 11am), the location (close to many central locations and a metro stop immediately outside the front doors) and the hotel bar (many nice selections of beer and wine). Would recommend asking for a room in the back of the hotel - it appeared these rooms may have been larger than some of the others based on what we saw when walking by other rooms. Also, it was quieter as the street behind the hotel is not as busy. The layout was a bit confusing - stairs up and down for the same floor/level and various elevators leading to different areas. I believe this is because there were multiple buildings joined to make up the single hotel. The elevators were tiny, but that is standard in most European hotels. Other than when hauling our luggage, we just used the stairs due to wait times with other guests wanting to use the small elevators. We would definitely consider staying here again if/when we return to Madrid.
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From: ANDREA MICHELE FIORITO (San Marino)
Submitted on 10-Apr-2011 (Italian)
Customer Rating: 5/5
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comments Posizione strategica vicino al centro e con la metro a 50mt, hotel pulito e silenzioso. Da consigliare!
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From: "Hotel Guest, details on file." (Switzerland)
Submitted on 9-Apr-2011 (German)
Customer Rating: 5/5
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From: Francisco Parejo (Spain)
Submitted on 9-Apr-2011 (Spanish)
Customer Rating: 5/5
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comments Nos dieron una habitación en el primer piso, junto a una salida de emergencia por allí pasaban cada mañana el personal de limpieza, y algún ruido se escuchaba. Cuando dejamos el hotel despues de cuatro noches de estancia, le hicimos el comentario al personal de recepción el cual muy amablemente nos pidió disculpas en nombre del hotel e incluso nos hiceros un descuento en el pago. Siempre que vuelva ha Madrid volveremos al hotel porque hemos quedado encantados de todo lo que al mismo concierne. Un diez.
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From: ingrid robert (France)
Submitted on 8-Apr-2011 (French)
Customer Rating: 4/5
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comments Très bon hôtel, personnel accueillant, chambre moderne et pratique,seul bémol : très bruyant!
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From: Francisco Javier Lamas Gándara (Spain)
Submitted on 8-Apr-2011 (Spanish)
Customer Rating: 4/5
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comments Todo bien si no fuera porque la red wifi no funcionaba en la habitación 239 lo que convirtió una estancia de trabajo de cinco DIAS en muy poco productiva
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From: "Hotel Guest, details on file." (United States)
Submitted on 8-Apr-2011 (Spanish)
Customer Rating: 5/5
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comments Excelente ubicación, habitaciones agradables y un personal muy profesional y atento que hace la estancia muy grata. Una sugerencia: poner mesas más grandes en las habitaciones para poder trabajar con cierta comodidad.
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From: Ramón Guillermo Aveledo (Venezuela)
Submitted on 8-Apr-2011 (Spanish)
Customer Rating: 4/5
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comments Excelente ubicación. Infraestructura limpia y en muy buen estado. Personal amable y capaz. En ocasiones la habitación tenía temperatura alta y no podíamos bajarla, y al abrir la ventana para ventilar, se sentían ruidos y olores de la cocina. Salvo ese detalle, nuestra estancia fue muy placentera. Volveremos, Dios mediante.
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From: Carole St Louis (Canada)
Submitted on 8-Apr-2011 (English)
Customer Rating: 4/5
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comments The location and services at the hotel were excellent. Our room was comfortable, clean and spacious. The only problem was that the weather was above average and the rooms were very hot and made sleeping difficult. The hotel should be able to turn on the A/C when this occurs.
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From: Ivonne Verspeek (Netherlands)
Submitted on 8-Apr-2011 (English)
Customer Rating: 4/5
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From: antonietta bruno (Italy)
Submitted on 8-Apr-2011 (Italian)
Customer Rating: 4/5
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comments ottima posizione per raggiungere a piedi qualsiaso posto di interesse, metrò a due passi dall'albergo
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From: "Hotel Guest, details on file." (Russian Federation)
Submitted on 6-Apr-2011 (Russian)
Customer Rating: 5/5
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comments zame4anii voob6e ne imeu. hotel the best. mesto, interer, price, dobrojelatelnost...vse na 4+ a to i bolee. molodca)
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From: HERIBERTO GONZALEZQUEVEDO (United States)
Submitted on 6-Apr-2011 (Spanish)
Customer Rating: 4/5
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comments 1.-Consideramos que el hotel está muy bien localizado 2.-El servicio es excelente y el trato de la empleomanía muy bueno 3.-Los cuartos están bien distribuidos y confortables Pero....Nuestro cuarto era el 426 y quizás en otra ala no pasaría; debido al calor teníamos que abrir las ventanas y entonces penetraba el olor a comida proveniente de los restauranes del hotel, lo cual hacía la estancia en el cuarto un poco incómodo. Si se pudiera poner A/C en el mes de Marzo cuando hay calor se podría evitar este problema.
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From: dafne soledad ahe (Argentina)
Submitted on 6-Apr-2011 (Spanish)
Customer Rating: 4/5
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comments El hotel es hermoso, solo resta ajustar un poco el tema de las reservas. La primer nocha estuvimos alojados en una habitación hermosa pero con dimensiones y comodidades para una sola persona. Pedimos el cambio y luego de pasar dos noches en dicha habitación nos trasladaron a otra, si bien doble, sustancialmente diferente a la anterior. La primera estaba totalmente renovada y la segunda absolutamente antigua (TV de 21 pulgadas!!! contra LCD de 32). Pedimos nuevamente el cambio y por suerte nos trasladaron a una doble renovada similar a la de las primeras dos noches. Salvando estos inconvenientes, el hotel es muy lindo y sumamente recomendable.
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From: teresa fiore (Italy)
Submitted on 6-Apr-2011 (Italian)
Customer Rating: 5/5
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comments ottima location, ottimo servizio...consiglio vivamente!
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From: "Hotel Guest, details on file." (Italy)
Submitted on 6-Apr-2011 (Italian)
Customer Rating: 4/5
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comments Molto centrale, camere ben arredate, bagno grande e nuovo. Tutto molto pulito. Colazione ottima. Personale gentille e disponibile. Purtroppo aveveamo la camera sul lato della strada e di notte era molto rumorosa.
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From: Jonathan Stanner (United States)
Submitted on 5-Apr-2011 (English)
Customer Rating: 4/5
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comments The hotel staff was extremely friendly and accomodating. The rooms were simple but spacious, and very well lit (unlike other hotels we stayed in during out vacation which had terrible lighting!). Great location. Great brunch in the morning!
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From: Giacomo Scalvini (Italy)
Submitted on 4-Apr-2011 (Italian)
Customer Rating: 4/5
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comments Come hotel è molto bello... Le camere sono molto belle, sia per l'arredamento che per la comodità. Situato in centro, comodo per le vie dello shopping e per i vari posti da visitare, stazione della metro difronte all'hotel. L'unica cosa che vorrei suggerire al direttore dell'hotel, mettere qualche presa di corrente vicino ai comodini, ce n'è solo una in bagno ed è scomoda...
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From: Franco Gianni (Italy)
Submitted on 4-Apr-2011 (Italian)
Customer Rating: 5/5
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comments Bella camera, spaziosa e comoda. Bagno molto bello, personale gentilissimo
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From: Sandra Reimann (Switzerland)
Submitted on 3-Apr-2011 (Spanish)
Customer Rating: 5/5
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From: "Hotel Guest, details on file." (United States)
Submitted on 2-Apr-2011 (English)
Customer Rating: 5/5
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comments With one exception, I found the Hotel Regina to be all around excellent. The room itself was pleasant, modern, clean, and sufficiently roomy for my college-aged son and me during our week-long stay in Madrid, though we spent very little time in the room; the bathroom was quite roomy and modern. The location turned out to be perfect for walking to all the major venues--museums, Restivo Park, the Palace--and was near multiple good eating places and theatre. Staff was very responsive and kind, though we are pretty low maintenance guests, and the wireless free internet was essential and reliable. The only issue was the noisy corridor as our room was next to the elevator lobby: my son slept through it but it troubled my sleep. Overall, having reserved at a very economical rate two months before our trip, I was hugely satisfied and would both return and recommend the Hotel to friends. It was great value.
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From: "Hotel Guest, details on file." (United States)
Submitted on 1-Apr-2011 (English)
Customer Rating: 4/5
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comments Absolutely wonderful stay! Staff was friendly and quick to respond to complaints. The only downside is that the the street right next the hotel was extremely noisy at night and the walls were obviously too thin. I had to get up in the middle of the night every day during my stay...but other than that, Hotel Regina was fantastic!
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From: Bo Ove Hildebrandt (Denmark)
Submitted on 31-Mar-2011 (English)
Customer Rating: 5/5
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comments We loved our room no 406 - is was so nice to look at the people in the street. Very good beds...
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From: "Hotel Guest, details on file." (China)
Submitted on 31-Mar-2011 (English)
Customer Rating: 3/5
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comments good location, fair service, and reasonable price
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From: Jose Alberto Ayala Ortiz (Spain)
Submitted on 30-Mar-2011 (Spanish)
Customer Rating: 4/5
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comments Perfecta ubicación. Lo único que eché de menos fue una plancha en el cuarto para mi camisa. El Wifi fantástico.
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From: "Hotel Guest, details on file." (Israel)
Submitted on 30-Mar-2011 (English)
Customer Rating: 5/5
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comments We stayed in Regina Hotel for 5 days and overall we enjoyed our stay. the room was big enough, clean and quit. the stuff was very friendly and the location was perfect - Madrid's highlights are very close to the hotel.
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From: "Hotel Guest, details on file." (Germany)
Submitted on 29-Mar-2011 (German)
Customer Rating: 5/5
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From: Nigel Brewer (United Kingdom)
Submitted on 29-Mar-2011 (English)
Customer Rating: 4/5
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comments The room was comfortable and well equipped. The restaurant and bar were very good and efficient. The broadband reception in the room was very poor and varied at times of the day. The best compliment is in regard to the cleanliness of the Hotel. The room and hotel were all cleaned to an exceptionally high standard and we would recommend the Hotel Regina to other travellers. The Hotel is perfectly located for all of Madrid's main attractions.
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From: "Hotel Guest, details on file." (Germany)
Submitted on 28-Mar-2011 (German)
Customer Rating: 3/5
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comments Die Lage des Hotels ist sehr gut. Man ist mit wenigen Schritten am Sol und hat es auch nicht weit zum Retiro. Das Personal ist sehr nett und die Zimmer sind schön und modern eingerichtet.
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From: "Hotel Guest, details on file." (Belgium)
Submitted on 27-Mar-2011 (English)
Customer Rating: 4/5
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comments Very good hotel on a perfect location. modern design rooms, as we say in Dutch: het is in orde
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From: Ginamarie Fortunato (United States)
Submitted on 27-Mar-2011 (English)
Customer Rating: 5/5
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comments Our stay at the Hotel Regina was fAbulous. Centrally located with just steps from Puerta del Sol. ,the Prado, and Gran Via , we couldn't have had a better time. The hotel staff was friendly and exceptionally helpful Especially Carlos and Riccardo who went out of their way daily to accommadte us. The rooms are clean and modern. This hotel far exceeds a five star rating. As we were leaving Carlos told us ":hotel Regina will always be our home in Madrid!". Maryjane F
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From: Piller André (Switzerland)
Submitted on 27-Mar-2011 (French)
Customer Rating: 5/5
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comments Très agréable séjour dans un belle et moderne chambre nouvellement rénovée. Acceuil très à l'écoute. Service petit-déjeuner riche. Très bonne adresse pour une escapade à Madrid.
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From: "Hotel Guest, details on file." (United States)
Submitted on 26-Mar-2011 (English)
Customer Rating: 5/5
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comments We were very pleased with our stay at the Hotel Regina. Lovely sized room with new bathroom, rooftop terrace, safe. Walking distance to the sights, and park. Room was quiet, beds very comfortable.
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From: Allyson Banks (United States)
Submitted on 25-Mar-2011 (English)
Customer Rating: 5/5
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comments We had an absolutely wonderful stay at the Hotel Regina and if ever back in Madrid I would gladly stay again. The hotel itself is a wonderful design, and the convenience of the location and cafeteria added to the overall hotel design. However, it was the hotel front desk staff that truely made our stay unique and uplifting. We arrived very early and of course there were no rooms available yet, which is to be understood. When we came back a few hours later you could tell the staff went above and beyond and gave us an excellent room (only issue was no bathroom door for the toilet), but all in all a lovely room. We had issues with checking in to our next flight leaving Madrid and the hotel staff did the upmost to try to accommodate and assist with our flight arrangements and transportation needs. I wish I had their names on hand so I may thank them again.
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From: "Hotel Guest, details on file." (Spain)
Submitted on 25-Mar-2011 (Spanish)
Customer Rating: 4/5
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comments la comida del Restaurante muy buena, el servicio del mismo también estuvo bien. la habitación muy acogedora pero bajo mi opinion el cuarto de baño y la habitiación deberían estar mas aisladas por aquello de la intimidad.
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From: "Hotel Guest, details on file." (Italy)
Submitted on 25-Mar-2011 (Italian)
Customer Rating: 5/5
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comments Hotel e camera perfetti. Ottima posizione e personale gentile.Lo consiglio assolutamente!Camera superior ampia e dotata di ogni comfort. L'unica nota negativa,è l'assenza del terrazzo,nonostante sia menzionata sul sito ufficiale.
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From: "Hotel Guest, details on file." (Brazil)
Submitted on 24-Mar-2011 (Portuguese)
Customer Rating: 4/5
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comments O HOTEL FEZ REFORMAS NA RECEPÇCAO, O QUE MELHOROU A APRECNICA. DA PRIMEIRA VEZ FIQUEI NUM QUARTO MUITO SILENCIOSO, DA~´ULTIMA VEZ ME COLOCARAM EM UM, CUJOS BARULHOS DOS OUTROS APARTAMENTOS ERAM OUVIDOS DENTRO DO MEU QUARTO. PORÉM, SUA LOCALIZAÇÃO É IMBATÍVEL PARA QUEM VAI PASSEAR EM MADRID. PERTO DE TUDO E DE BONS LUGARES PARA TAPEAR E SE DIVERTIR.
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From: Sílvia Rodrigues (Portugal)
Submitted on 23-Mar-2011 (Spanish)
Customer Rating: 4/5
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comments Excelente localização, excelente atendimento. Quartos muito confortaveis e limpos.
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From: "Hotel Guest, details on file." (United States)
Submitted on 23-Mar-2011 (English)
Customer Rating: 5/5
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comments Excellent overall, great hotel, great price, great location. Well done.
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From: Inês Prazeres (Portugal)
Submitted on 23-Mar-2011 (Portuguese)
Customer Rating: 4/5
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comments Staff muito atencioso, Muito boas condições do quarto para um hotel de 3 estrelas, Extremamente central
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From: "Hotel Guest, details on file." (France)
Submitted on 22-Mar-2011 (French)
Customer Rating: 4/5
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comments Trés bel hôtel, très propre et surtout très bien situé au coeur de Madrid!
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From: Jorge Montava Castilla (Spain)
Submitted on 22-Mar-2011 (Spanish)
Customer Rating: 4/5
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comments Muy bien en general. Muy buen servicio y limpieza. La situacion del hotel es estupenda.Nos ha gustado mucho y repetiríamos.
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From: "Hotel Guest, details on file." (Greece)
Submitted on 21-Mar-2011 (English)
Customer Rating: 4/5
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From: "Hotel Guest, details on file." (Hong Kong)
Submitted on 21-Mar-2011 (English)
Customer Rating: 3/5
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comments The hotel staff should be more friendly and helpful.
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From: elisabetta arezzini (Italy)
Submitted on 20-Mar-2011 (English)
Customer Rating: 5/5
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comments a very nice hotel in an ideal position to move around in madrid on foot or by underground. my room was large and comfortable: no noise from the street because it was at tre rear. the staff was friendly and efficient.
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From: Daniel Davies (United Kingdom)
Submitted on 20-Mar-2011 (English)
Customer Rating: 4/5
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comments Overall, this is an excellent hotel - superb central location, beautiful rooms and friendly, helpful staff. Just two negative points. First, the soundproofing between the rooms is very poor, so you can literally hear your neighbours cleaning their teeth. Second, there's no free internet access; instead, you have to pay €5 for half an hour, which seems expensive. Nevertheless, it's a fine hotel, which I'd be happy to recommend.
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From: Mauricio Lopes de Vasconcellos (Brazil)
Submitted on 17-Mar-2011 (Portuguese)
Customer Rating: 4/5
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comments O hotel nos oferece um otimo atendimento . A sua localizacão é ótima atingindo lugares importantes em poucos minutos. Os funcionários são muito amavéis e prestativos. Apenas uma particularidade nos incomodou um pouco, que foi a falta de privacidade do banheiro que tinha a porta de vidro e sem isolamento acústico. Esta é uma critica construtiva , que não desmerece o grande servico oferecido.
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From: "Hotel Guest, details on file." (United Kingdom)
Submitted on 17-Mar-2011 (English)
Customer Rating: 5/5
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comments The Hotel Regina exceeded our expectations. The staff were helpful, efficient and polite. We had a good-sized room and a comfortable bed. The location is ideal. This was our first trip to Madrid to visit a relative who has recently moved there. We will definitely return to the Hotel Regina and we have already recommended it to other members of our family.
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From: Linda Pearson (United Kingdom)
Submitted on 16-Mar-2011 (English)
Customer Rating: 5/5
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comments I would say that the hotel was the cleanest hotel I have ever stayed in! The staff were helpful and friendly. The room was on the small side but have nothing really to complain about as we didn't spend a great deal of time in the room. The bathroom was spotless and beds were comfy. The cafeteria served a good selection for breakfast. I would certainly return to the hotel and definitly recommend it to others.
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From: Martha Helena Hereira (United States)
Submitted on 15-Mar-2011 (Spanish)
Customer Rating: 5/5
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comments La atencion muy buena, al llegar tuvimos un pequeño inconveniente con la habitacion el cual fue resuelto inmediatamente por el personal del hotel. La ubicacion del hotel es excelente. Lo recomiendo a todos, seguramente volvere
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From: Jan Fencík (Czech Republic)
Submitted on 14-Mar-2011 (Czech)
Customer Rating: 5/5
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comments nice hotel with perfect location
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From: "Hotel Guest, details on file." (Spain)
Submitted on 14-Mar-2011 (Spanish)
Customer Rating: 5/5
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comments me ha parecidomuy buen hotel, destacar varias cosas: primero su ubicación en el centro de Madrid que te permite desplazarte a pie por los lugares más caracteristicos, segundo el trato por parte del personal, todos muy agradables, tercero la habitación era una maravilla, por dimensiones, limpieza colchon, baño. Me ha gustado todo del hotel Regina y si vuelvo a madrid intentare volver al hotel, tambien lo aconsejare a mis amigos y conocido.Esperamos vover algun dia
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From: Manuel Hinojosa Hinojosa (Mexico)
Submitted on 13-Mar-2011 (Spanish)
Customer Rating: 5/5
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comments Excelente atención y ubicación. Muy recomendable. El precio muy adecuado.
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From: "Hotel Guest, details on file." (Italy)
Submitted on 13-Mar-2011 (Italian)
Customer Rating: 5/5
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comments C.omodo e centrale si distingue per la gentilezza dello staff.lo consiglio a chi vuole visitare il centro di madrid a piedi.Le stanze sono pulite e accoglienti.Ho trascorso proprio delle belle giornate.
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From: "Hotel Guest, details on file." (United States)
Submitted on 12-Mar-2011 (English)
Customer Rating: 4/5
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comments The hotel is in a fantastic location! The staff was helpful and friendly. The decor is very funky/contemporary. There was plenty of closet space and counter top space in the bathroom for my toiletries. The blow dryer was powerful and the water pressure in the shower was strong. My only suggestions for improvements would be: an English TV station (like CNN Europe) to keep up on current events, bar soap in the bathroom (especially because there was shampoo provided, but no soap-weird), and a computer in the business center that didn't cost so much to use (it cost 3euros for 15 minutes). All in all, I really enjoyed the hotel-I would stay there again and recommend it to friends or family!
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From: Christopher Jackson (Spain)
Submitted on 12-Mar-2011 (English)
Customer Rating: 5/5
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comments The complimentary toiletries are too heavily perfumed. Thanks for a great stay. We will be back!!
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From: luis beltran massana (Spain)
Submitted on 11-Mar-2011 (Spanish)
Customer Rating: 4/5
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comments Trato agradable, hotel muy céntrico.Perfecto.
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From: "Hotel Guest, details on file." (Italy)
Submitted on 11-Mar-2011 (Italian)
Customer Rating: 3/5
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comments Buon servizio, buon Hotel, Camere Gradevoli, ma ho avuto una camera con il riscaldamento guasto, poi ho gradito il cambio di camera offertomi dalla direzione, ma questa si è mostrata all'opposto della precedente, troppo calda. nel complessio il mio giudizio è buono e ritornerei volentieri all'Hotel regina, ma certamente chiederei una stanza diversa da quella nr. 121 . Saluti
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From: CESAR CASAS BIARGE (Spain)
Submitted on 10-Mar-2011 (Spanish)
Customer Rating: 4/5
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comments HOTEL MUY CENTRICO TRATO AGRADABLE POR LO DEMAS BIEN
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From: "Hotel Guest, details on file." (Italy)
Submitted on 10-Mar-2011 (Italian)
Customer Rating: 4/5
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From: charlemagne gomez (Spain)
Submitted on 10-Mar-2011 (Spanish)
Customer Rating: 5/5
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From: "Hotel Guest, details on file." (Italy)
Submitted on 9-Mar-2011 (Italian)
Customer Rating: 5/5
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comments camera molto bella e comoda
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From: alfredo merlini (Italy)
Submitted on 9-Mar-2011 (Italian)
Customer Rating: 4/5
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comments HOTEL eccellente sia come qualità che posizione. L'unico neo, a mio avviso. è rappresentato dalla colazione che, effettuata all'interno dell'HOTEL e non sull'adiacente caffetteria, ha un costo eccessivo.
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From: "Hotel Guest, details on file." (Spain)
Submitted on 9-Mar-2011 (Spanish)
Customer Rating: 4/5
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comments Hote, cómodo y muy bien situado.
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From: "Hotel Guest, details on file." (Spain)
Submitted on 9-Mar-2011 (Spanish)
Customer Rating: 5/5
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comments Muy satisfecho.MUCHAS GRACIAS.UN SALUDO,CORDIAL. JAVIER JUNQUERA
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From: "Hotel Guest, details on file." (Spain)
Submitted on 8-Mar-2011 (Spanish)
Customer Rating: 4/5
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comments nos ha gustado mucho el hotel y el personal muy amable, el unico inconveniente es que la tv no se ve muy bien y es muy pequeña y antigua
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From: "Hotel Guest, details on file." (France)
Submitted on 8-Mar-2011 (Spanish)
Customer Rating: 4/5
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From: "Hotel Guest, details on file." (United Kingdom)
Submitted on 7-Mar-2011 (English)
Customer Rating: 4/5
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comments I have accidentally brought a key home with me. Is it worth posting back to you ? Fabulous Hotel , will definately recommend to freinds.
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From: "Hotel Guest, details on file." (Ireland)
Submitted on 7-Mar-2011 (English)
Customer Rating: 4/5
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comments Really felt that the rooms should have tea/coffee making facilities....
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From: "Hotel Guest, details on file." (France)
Submitted on 6-Mar-2011 (French)
Customer Rating: 4/5
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comments Excellent emplacement pour cet hôtel qui propose un bon rapport qualité/ prix, si on accepte une chambre sans vue (fenêtre qui donne sur le mur d'une cour intérieure). Donc mieux en hiver, vous aurez compris....
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From: jean jacques croce (Spain)
Submitted on 6-Mar-2011 (Spanish)
Customer Rating: 4/5
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From: "Hotel Guest, details on file." (Spain)
Submitted on 6-Mar-2011 (Spanish)
Customer Rating: 5/5
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comments la habitación muy bonita y muy limpia. El diseño de la habitación me ha encantado. El trato del personal también muy agradable. Si volviera a Madrid me alojaría en el mismo hotel
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From: "Hotel Guest, details on file." (Spain)
Submitted on 6-Mar-2011 (Spanish)
Customer Rating: 5/5
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comments El hotel perfecto, la situación inmejorable y el personal encantador. Es la segunda vez que nos hospedamos en este Hotel y las dos salimos muy satisfechos
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From: Gianluca Fredella (Italy)
Submitted on 6-Mar-2011 (Italian)
Customer Rating: 4/5
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comments Everythings good except for the bed, it was too soft for my back.
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From: Ray Bradford (United States)
Submitted on 5-Mar-2011 (English)
Customer Rating: 3/5
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comments While the location, service, and general modernization of this hotel was worth the visit, the room was stuffy with no A/C available at that time of the year. And the only window opened up to an internal open shaft where you could hear the noise AND the odors of the kitchen below. The first two days, the front desk took note of the A/C issue and said they'd take care of it. But when I checked out, they admitted I should've been told there was no A/C at this time of year, and that they would've gladly moved me to another room. So, while I loved my time in Madrid, and would probably give this hotel another chance, they need to communicate with each other to give the same info to their customers.
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From: "Hotel Guest, details on file." (Italy)
Submitted on 5-Mar-2011 (Italian)
Customer Rating: 5/5
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comments L'hotel Regina ha soddisfato ampiamente le mie aspettative. Molto curato per quanto riguarda la pulizia della camera, degli spazi comune e per la disponibilità del personale alla reception. La localizzazione è eccezionale in centro città proprio di fronte alla stazione della metro Sevilla (linea rossa n.2) faccilmente raggiungibile dall'aeroporto con la metropolitana (2 Euro) se non si ha tante valigie mediante n.2 cambi (prendere linea 8 direzione Nuovos Ministeros scendere alla stazione Mar de Cristal e poi prendere linea 4 direzione Arguelles e scendere alla stazione Goya e poi scendere e prendere la linea 2 - rossa direzione Cuatro Caminos e scendere stazione metro Sevilla) oppure comodamente come abbiamo fatto noi al nostro arrivo con pulitissimi taxi spagnoli spendendo 28 euro compreso le valigie, nonostante il trafico blocato al nostro arrivo per un incidente e lavori in corso. Le camere sono ampie, bene arredate, aerate e riscaldate, con letti matrimoniali grandi dotati di cucini confortevole, di arredo moderno e di buon livello. Il bagno era fantastico, ampio con doccia dotata di regolatore della temperatura, doppio lavello, bidet e l'occorrente per la doccia e cura del corpo di buon livello (il latte per il corpo era eccezionale). Io e mio marito siamo alloggiati al terzo piano nella stanza n.311 dotata di 2 finestre in via laterale come da me richiesto. L'unico neo, si così può dire, è stato il rumore proveniente dal servizio di netezza urbana durante la notte e dalle cameriere dopo le 8:30 della mattina, a causa dalle finestre che, anche se nuove non riuscivano a impedire l'ingresso del rumore dallo esterno e dalla vicinanza dell'ufficio delle cameriere (efficientisime e sempre simpatiche ma purtroppo un pò rumorose nelle attività di pulizia delle camere vicine). Pertanto se avete sono leve meglio chiedere una camera interna. Noi non abbiamo usufruiro del servizio di collazione dell'albergo (15 Euro a persona) in quanto abbiamo considerato un po caro e nele vicinanze c'era una ampia disponibilità di bar dove fare la collazione all'italiana. L'Hotel ha anche un servizio di restaurante che non abbiamo avuto l'occasione di provare ma che abbiamo constatato essere molto utilizzato dai clienti. La hall dell'hotel è molto gradevole e alla sera c'e sempre la disponibilità di frutta (mela verde che abbiamo qualche volta assagiato) o di acqua calda per preparare gratuitamente una tisana, tè o caffè. In fine una eccelente esperinza che sicuramente rifarei.
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From: GIORGIO GANDOLFI (Italy)
Submitted on 5-Mar-2011 (Italian)
Customer Rating: 5/5
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comments Hotel in posizione spendida, personale molto cordiale, camere (standard) molto accoglienti e pulizia impeccabile. Ho anche cenato al Ristorante del'Hotel, ottimo servizio. Giudizio ottimo. Spero di ritornare per la terza volta,
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From: andrea borriero (Italy)
Submitted on 4-Mar-2011 (Italian)
Customer Rating: 4/5
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From: Francisco Munoz Tossi (Spain)
Submitted on 4-Mar-2011 (Spanish)
Customer Rating: 4/5
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comments Resulto ser una experiencia muy agradable. Excelente ubicación, piezas limpias y bien equipadas, y el desayuno muy bueno. El unico problema es que la pieza resulto ser muy calurosa (aún estando en invierno). Por ello le pondria nota 4. saludos
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From: "Hotel Guest, details on file." (United Kingdom)
Submitted on 4-Mar-2011 (English)
Customer Rating: 4/5
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comments The hotel is in a fantastic location. The external room we had was really big with nice big windows. My only criticism is that there was no air conditioning, so the room was too hot (even for February).
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From: "Hotel Guest, details on file." (Finland)
Submitted on 3-Mar-2011 (English)
Customer Rating: 4/5
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comments Lovely hotel, great location! Absolutely the place to stay next time in Madrid.
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From: YORLENI RAMIREZ (Venezuela)
Submitted on 3-Mar-2011 (Spanish)
Customer Rating: 5/5
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comments EXCELENTE UBICACION, PERSONAL DE RECEPCION SUPER AMABLES Y ATENTOS. HABITACION MUY LINDA E IMPECABLE, ESPACIOSA, QUIZAS ALGO CALIENTE PARA MI GUSTO. PERO COMO EL CLIMA ESTABA COMO A 10 °, AL APAGAR LA CALEFACION POR LA NOCHE, NO TUVE PROBLEMA. WI FI FUNCIONO SIN PROBLEMA ALGUNO, LA LIMPIEZA EXCELENTE. TV LCD DE 32" CON SUFICIENTES CANALES. REALMENTE ME ENCANTO Y LO RECOMENDARIA AMPLIAMENTE
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From: "Hotel Guest, details on file." (United Kingdom)
Submitted on 3-Mar-2011 (English)
Customer Rating: 4/5
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comments Good room, high ceilings, nice bathroom. Very good customer service. Excellent cleaning staff. Wish the bed was more than two mattresses pushed together.
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From: "Hotel Guest, details on file." (Belgium)
Submitted on 1-Mar-2011 (French)
Customer Rating: 5/5
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comments Hotel et chambres très propres. Excellent petit déjeuner, avec vraiment beaucoup de choix. Excellente situation géograhique ! Le personnel ne parle que l'espagnol et un tout petit peut l'anglais. Cela étant dit ce n'est pas trop dérangeant, on fini toujours par se comprendre.
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From: "Hotel Guest, details on file." (Canada)
Submitted on 1-Mar-2011 (Spanish)
Customer Rating: 5/5
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comments Es un hotel impecable en todo sentido: ubicación perfecta, indiscutible valor arquitectónico y decorativo del espacio y admirable servicio en las habitaciones y en recepción.
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From: "Hotel Guest, details on file." (Italy)
Submitted on 1-Mar-2011 (Italian)
Customer Rating: 5/5
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From: Emilio Nicolás Barcala Rodríguez (Spain)
Submitted on 1-Mar-2011 (Spanish)
Customer Rating: 5/5
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comments Estancia muy agradable, limpio y magnificamente situado. Precio muy razonable. Solo una pequeña dificultad: Algo ruidoso durante los trabajos de mantenimiento del hotel (me tocó varias habitaciones próximas en mantenimiento) y la habitación que me asignaron solo tenía ventana a un patio interior muy angosto.
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From: Carmela Maria Dell'Aversano (Italy)
Submitted on 1-Mar-2011 (Italian)
Customer Rating: 5/5
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comments Il soggiorno presso l'Hotel Regina è stato molto gradevole per la comodità della stanza, la pulizia, il personale attento e qualificato e per la posizione centrale. Se dovessi consigliare ad amici e parenti un Hotel a Madrid per un viaggio di piacere certamente farei il nome dell'Hotel Regina. Cordiali saluti
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From: "Hotel Guest, details on file." (Philippines)
Submitted on 1-Mar-2011 (English)
Customer Rating: 4/5
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comments it was a pleasant stay at hotel regina.room.room is clean hallway smell good.frondesk was very nice esp fernando who had been efficient to handle all queries.the only con was the noise outside.i suggest hotel should replace winodows to soundproof one.the breakfast buffet is ok esp the filipina waitress whos been so good in assiting us.
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From: Claire Fecher (United Kingdom)
Submitted on 27-Feb-2011 (English)
Customer Rating: 5/5
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comments This is the second time that we have stayed at this hotel. Both times we have been very satisfied. On both occasions we have been able to book into our roon before the stated time and because we arrive in Madrid on the overnight sleeper this has been welcome. Our room was very spacious and the shower was excellent.
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From: "Hotel Guest, details on file." (Canada)
Submitted on 26-Feb-2011 (English)
Customer Rating: 5/5
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comments We stayed in the new rooms and they were very modern, stylish, large and we loved them (though the bathroom without any doors took some getting used to). When we bought cava and stored it in the mini-fridge, cleaning staff left champagne flutes in the room! Our stay was fantastic, and reception was helpful with train and bus stations (and other tourist questions in English).
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From: "Hotel Guest, details on file." (Spain)
Submitted on 24-Feb-2011 (Spanish)
Customer Rating: 3/5
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comments He estado en dos ocasiones en su hotel. La primera de ellas en una habitación exterior que me sorprendió muy gratamente, por eso decidí volver. Sin embargo, en mi segunda estancia me alojé en una habitación interior y me sorprendió la gran diferencia que existe entre ellas. Totalmente recomendables las habitaciones exteriores, pero no así las interiores.
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From: "Hotel Guest, details on file." (Luxembourg)
Submitted on 24-Feb-2011 (English)
Customer Rating: 4/5
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comments The room was cold and it was impossible to raise the temperature.
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From: Valentina Pennacchio (Italy)
Submitted on 23-Feb-2011 (Italian)
Customer Rating: 5/5
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comments Cortesia e professionalità dello staff del ricevimento; camere nuove pulite e confortevoli; ottimo rapporto qualità prezzo. In più la comodità di essere in centro città, a pochi metri da puerta del sol, museo del prado e parque del buen retiro. Dall'aeroporto non serve il taxi, con la metro si arriva alla fermata sevilla proprio di fronte l'hotel. Il nostro prossimo viaggio a Madrid sarà senza dubbio all'hotel Regina!
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From: Daniele Dutto (Italy)
Submitted on 22-Feb-2011 (Italian)
Customer Rating: 4/5
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comments Camere troppo calde... Per il resto è tutto OK ;)
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From: "Hotel Guest, details on file." (Spain)
Submitted on 21-Feb-2011 (Spanish)
Customer Rating: 5/5
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comments Habitación y baño totalmente reformado con mucho estilo. Mejor que muchos hoteles de 4 estrellas. Totalmente recomendable.
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From: "Hotel Guest, details on file." (Belgium)
Submitted on 21-Feb-2011 (Spanish)
Customer Rating: 5/5
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From: William Taylor (United Kingdom)
Submitted on 21-Feb-2011 (English)
Customer Rating: 4/5
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comments The Regina is an excellent Hotel. The location is great, our room was very good and the staff were all very helpful.
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From: Francesco Cuzzocrea (Italy)
Submitted on 21-Feb-2011 (Italian)
Customer Rating: 4/5
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comments Sarebbe meglio ci fosse del sapone solido, le boccette di sapone liquido sono troppo poche
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From: "Hotel Guest, details on file." (United Kingdom)
Submitted on 19-Feb-2011 (English)
Customer Rating: 4/5
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comments Great location. Helpful staff. Really enjoyed our stay. Will be back.
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From: Silvia Susana Ojeda (Argentina)
Submitted on 19-Feb-2011 (Spanish)
Customer Rating: 5/5
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comments Hotel muy recomendable. Excelente la atención. Los empleados de recepción nos solucionaron los pequeños inconvenientes presentados con paciencia y buena disposición. Habitaciones amplias y extremadamente limpias. Sin dudar, volveremos a este hotel en el futuro. (Lo único para objetar: el precio del desayuno debería ser un poco más económico)
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From: "Hotel Guest, details on file." (France)
Submitted on 19-Feb-2011 (French)
Customer Rating: 4/5
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comments Hôtel agréable, propre et très bien situe. Le personnel était accueillant et la chambre comme sur le site internet. Petit bémol: du bruit la nuit provenant de la rue, mais dans le centre ancien de Madrid ce doit être dur d'y échapper!
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From: "Hotel Guest, details on file." (Argentina)
Submitted on 19-Feb-2011 (Spanish)
Customer Rating: 4/5
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comments Excelente hotel, habitaciones cómodas y confortables. Lo único negativo es el horario del servicio de limpieza que trabajan también a la hora de la siesta por lo que resulta molesto si uno viene cansado de la mañana y quiere tomarse una siesta. Por lo demás no tengo quejas.
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From: Soon Chin Teo (Malaysia)
Submitted on 19-Feb-2011 (English)
Customer Rating: 4/5
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comments Location is very central with the metro station just a doorstep away. The room is also very clean and comfortable
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From: "Hotel Guest, details on file." (Italy)
Submitted on 18-Feb-2011 (Italian)
Customer Rating: 4/5
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comments Il personale dell'Hotel è molto gentile e disponibile. La posizione dell'Hotel è ottima.
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From: "Hotel Guest, details on file." (Italy)
Submitted on 17-Feb-2011 (Italian)
Customer Rating: 5/5
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From: Regina Catarina Nikolski (Finland)
Submitted on 17-Feb-2011 (English)
Customer Rating: 5/5
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comments We will defenetelly stay at Regina Hotel again! PERFECT!!!
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From: "Hotel Guest, details on file." (Spain)
Submitted on 16-Feb-2011 (Spanish)
Customer Rating: 5/5
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comments Una localización inmejorable. Habitaciones modernas, bien decoradas y limpias. Personal agradable. Tan solo será el ruido de las cerraduras de las puertas de las habitaciones lo que oigas.
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From: Pablo Martinez (Chile)
Submitted on 15-Feb-2011 (Spanish)
Customer Rating: 5/5
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comments Excelente Ubicación, muy buena atención y excelente servicio. En pocas palabras mi experiencia en el hotel fue muy buena cumpliendo mis expectativas.
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From: Jose Tur Viñas (Spain)
Submitted on 15-Feb-2011 (Spanish)
Customer Rating: 4/5
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comments La estancia ha sido muy agradable , todo el personal ha sido muy correcto, el ambiente también nos ha gustado y principalmente el conserje de las maletas que es una persona muy allegada a los clientes.
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From: Oscar Estopiñan Estopiñan (Spain)
Submitted on 15-Feb-2011 (Spanish)
Customer Rating: 5/5
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comments Hotel encantador,de trato excelente.Ubicación inmejorable
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From: "Hotel Guest, details on file." (Spain)
Submitted on 14-Feb-2011 (Spanish)
Customer Rating: 4/5
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comments Hotel muy bien equipado. Trato exquisito. Para repetir
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From: "Hotel Guest, details on file." (France)
Submitted on 14-Feb-2011 (French)
Customer Rating: 4/5
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comments hotel idéalement situé, belle chambre, bon petit déjeuner Mais sinon medames amenez votre séche cheveux, celui proposé est d'une inefficacité remarquable
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From: Cristiana Ciccarelli (Italy)
Submitted on 14-Feb-2011 (Italian)
Customer Rating: 4/5
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From: "Hotel Guest, details on file." (Brazil)
Submitted on 14-Feb-2011 (Portuguese)
Customer Rating: 4/5
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comments Fiquei muito satisfeito com Hotel Regina. Apresenta uma ótima relação custo benefício. A localização é excelente, os quartos sempre limpos e com calefação. O banheiro com um bom espaço e água quente. A única queixa foi que a internet wi-fi não funcionou um dia de manhã e tarde, mas a noite voltou a normal. Nos demais dias, funcionou perfeitamente bem. Recomendo o Hotel Regina para quem for visitar Madrid e eu mesmo se voltar a Madrid ficarei no Hotel Regina.
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From: "Hotel Guest, details on file." (Italy)
Submitted on 14-Feb-2011 (Italian)
Customer Rating: 5/5
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comments La stanza è molto bella, il servizio ineccepibile e la posizione assolutamente vantaggiosa per muoversi nel centro storico di Madrid
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From: Tetsunaga Inaba (Japan)
Submitted on 14-Feb-2011 (Spanish)
Customer Rating: 3/5
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From: antonio giraffa (Italy)
Submitted on 13-Feb-2011 (Italian)
Customer Rating: 5/5
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comments Hotel Regina, ambiente confortevole, camere pulite e spaziose, arredamenti moderni ed essenziali, per quanto mi riguarda raggiunge l'eccellenza in tutto. Da consigliare, ci ritornerei volentieri.Grazie anche al personale cortese e disponibilissimo.
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From: fabio scarcella (Italy)
Submitted on 13-Feb-2011 (Italian)
Customer Rating: 5/5
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From: "Hotel Guest, details on file." (Spain)
Submitted on 13-Feb-2011 (Spanish)
Customer Rating: 5/5
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comments Buena estancia, duro cuatro dias, trabajadores muy aconsejables. Muchas gracias
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From: Nathalie Ellul (Malta)
Submitted on 12-Feb-2011 (English)
Customer Rating: 5/5
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comments i regard the hotel more 4 star than 2! excellent location, very nice breakfast and helpful staff!
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From: fernando villa segura (Spain)
Submitted on 12-Feb-2011 (Spanish)
Customer Rating: 5/5
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comments La recepcion, la habitacion, y la atencion al cliente, puede catalogarse de magnifica. Igualmente se puede calificar de 10 la atencion y servicio en la cafeteria. Calidad- precio, la calidad muy por encima del precio. "VOLVEREMOS" GRACIAS
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From: "Hotel Guest, details on file." (Spain)
Submitted on 12-Feb-2011 (Spanish)
Customer Rating: 5/5
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comments Relacion qualidad precio excellente (empleados muy serviables, agradables)
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From: "Hotel Guest, details on file." (Italy)
Submitted on 12-Feb-2011 (Italian)
Customer Rating: 4/5
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comments Hotel superiore alle mie aspettative, centralissimo, fermata Metro di fronte alla porta d'ingresso. Stanza molto carina, pulita con bagno grande. Unico neo: funziona male il climatizzatore.
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From: Allison Proctor (United Kingdom)
Submitted on 12-Feb-2011 (English)
Customer Rating: 5/5
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comments Perfect location on the border of Old and Bourbon Madrid. Good access to all the areas of interest. The hotel is right outside the exit from Sevilla metro station which is very handy if you are going to travel to the hotel from the airport which we did and we found it very easy. The only other time we used the metro was to go to the Real Madrid tour as the hotel is in such a good location we walked everywhere. We had a superior room and I must say was very slick and stylish. Room was cleaned and beds made every day. The staff were very helpfull and polite. Will be booking again.
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From: "Hotel Guest, details on file." (Italy)
Submitted on 11-Feb-2011 (Italian)
Customer Rating: 3/5
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comments Camere moderne e struttura di qualità. Unica problema, i rumori. Nella mia camera si sentivano gli scarichi idraulici.
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From: Beatrice TICO (France)
Submitted on 11-Feb-2011 (French)
Customer Rating: 3/5
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comments Avoir une chambre sans fenêtre est assez surprenant. Heureusement c'était pour une seule nuit. Prévenir le client serait un plus. Sinon, l'équipement de la chambre était satisfaisant.
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From: Francisco Javier Portillo Sánchez (Spain)
Submitted on 10-Feb-2011 (Spanish)
Customer Rating: 5/5
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comments Un hotel estupendo, que ha superado mis expectativas. En lugar de tres estrellas, merecería cuatro. El personal, muy amable, la habitación, sensacional (reservé una individual y me asignaron una doble por el mismo precio). El buffet libre del desayuno no puede ser más completo. La limpieza, perfecta. Una sola cosa que no me gustó: que la persona que repone el minibar entre en la habitación sin llamar a la puerta. El primer día me pegó un buen susto. Pero nada más. En fin, sin duda repetiré en el Regina cuando vuelva a Madrid.
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From: "Hotel Guest, details on file." (Spain)
Submitted on 10-Feb-2011 (Spanish)
Customer Rating: 5/5
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comments Excelente calidad/precio. Muy aconsejable para pasar unos dias por Madrid
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From: "Hotel Guest, details on file." (France)
Submitted on 10-Feb-2011 (French)
Customer Rating: 4/5
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comments Hotel très bien situé, très bon rapport qualité prix
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From: "Hotel Guest, details on file." (Italy)
Submitted on 10-Feb-2011 (Italian)
Customer Rating: 4/5
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comments Ho già espresso i miei commenti su tripadvisor
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From: "Hotel Guest, details on file." (Cyprus)
Submitted on 8-Feb-2011 (English)
Customer Rating: 4/5
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comments We are a couple from Cyprus. We stayed in the Regina Hotel for 3 amazing evenings! We chosed to stay in the superior double room. The room service was great, the people are working there are very friendly, the hotel in general was very clean and the room very spacious! The hotel it is located in a great position in the heart of Madrid and we were moving mostly everywhere walking. The few disadvantages are: the fact there is not a nice view fromm the rooms, we could hear sometimes a bit of noice (which for us was not a real problem) and there was not a coffee/tea maker in the room which it is very important since the breakfast was too expensive and there was not included. However, overall we had a great stay and I would highly reccommended it for other people to stay! Myself, if I would go back, I would like to stay again!
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From: "Hotel Guest, details on file." (Colombia)
Submitted on 8-Feb-2011 (Spanish)
Customer Rating: 5/5
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comments El Hotel es muy bonito, limpio, la ubicación es perfecta, cerca a todo, la estación de Metro en la esquina, el personal es muy amable y la vista desde las habitaciones del frente es preciosa.
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From: Donato Paternoster (Italy)
Submitted on 7-Feb-2011 (Italian)
Customer Rating: 5/5
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comments Ottima struttura, molto buono il servizio e la pulizia
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From: ABRAHAM MENDEZ ESQUIVEL (Spain)
Submitted on 7-Feb-2011 (Spanish)
Customer Rating: 5/5
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comments excelente servicio!!!
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From: "Hotel Guest, details on file." (Italy)
Submitted on 6-Feb-2011 (Italian)
Customer Rating: 5/5
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comments Posizione centralissima con la metro sotto casa. Camere pulite e profumate ogni giorno. La mia camera era molto silenziosa quindi non ho avuto alcun problema per dormire.Personale disponibilissimo. Se dovessi tornare a Madrid, sceglierei senza alcun dubbio l'Hotel Regina.
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From: "Hotel Guest, details on file." (Spain)
Submitted on 6-Feb-2011 (Spanish)
Customer Rating: 5/5
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comments El hotel es muy bonito y centrico, ademas muy limpio! Volveremos
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From: "Hotel Guest, details on file." (Spain)
Submitted on 5-Feb-2011 (Spanish)
Customer Rating: 5/5
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comments Sin duda es un buen lugar para alojarse en Madrid, con una excelente ubicación, en pleno centro, muy cerca de todo y muy bien comunicado (hay una estación de metro justo en frente). Mi estancia fue de tres días, en una habitación muy espaciosa, reformada, con vista a la calle Alcalá, silenciosa y muy acogedora. Después de buscar mucho en internet y de ver muchos otros hoteles me decidí por este, y sin duda no me equivoqué. Ahora a todos los que me preguntan que tal, se lo recomiendo!!
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From: "Hotel Guest, details on file." (Germany)
Submitted on 4-Feb-2011 (German)
Customer Rating: 5/5
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comments I really enjoyed my stay at the Regina Hotel in Madrid. I was there for a business trip, I definitely will come back again!!! Keep up the good job!
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From: "Hotel Guest, details on file." (United States)
Submitted on 2-Feb-2011 (English)
Customer Rating: 4/5
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comments Great location, some street noise and couldn't find an electrical outlet by the desk for my laptop
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From: "Hotel Guest, details on file." (Netherlands)
Submitted on 2-Feb-2011 (English)
Customer Rating: 4/5
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comments Excellent place, centrally located, easy to reach, good food & good service!
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From: "Hotel Guest, details on file." (Spain)
Submitted on 2-Feb-2011 (Spanish)
Customer Rating: 5/5
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comments En general todo excelente, la ubicación, el trato del personal, el restaurante, la limpieza i la habitación, si alguna cosa he de sugerir com quizas negativa, es que la puerta del baño al ser de cristal translucido, traspasa luz , i por la noche es molesto para el otro acompañante. La relación calidad precio muy buena. Lo recomiendo a posibles clientes.
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From: michele semperboni (Italy)
Submitted on 1-Feb-2011 (Italian)
Customer Rating: 4/5
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comments Hotel molto bello e pulito comodissimo visto che è in centroa 5 minuti a piedi da piazza del sol....per i fanatici dello stars buks perfetto è accanto all'hotel....entrata della metro di fronte all'albergo... che dire un ottimo hotel per quello che ho vissuto io consigliatissimo
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From: Javier Junquera Martiin (Spain)
Submitted on 31-Jan-2011 (Spanish)
Customer Rating: 4/5
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From: Peter Horam (United Kingdom)
Submitted on 31-Jan-2011 (English)
Customer Rating: 4/5
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comments Very nice hotel, good location & pleasant staff. All of my requests were met for the type of room I wanted. The rooms were well kept, clean and well decorated. The only slight criticisms would be a lack of sky tv in the rooms or any English channels and the lack of tea and coffee facilities in the rooms. These are only minor points and I would stay again if I could get another bargain! Recommended.
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From: Alessandro Dal Cin (Italy)
Submitted on 29-Jan-2011 (Italian)
Customer Rating: 4/5
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comments Albergo confortevole e pulito, ottima posizione, personale molto cortese, camera ampia. Materasso a molle un pò 'andato' ma tutto sommato ottimo rapporto qualità/prezzo
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From: "Hotel Guest, details on file." (Spain)
Submitted on 29-Jan-2011 (Spanish)
Customer Rating: 5/5
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comments INMEJORABLE SITUACION. EN EL MISMO CENTRO HISTORICO. A 10 METROS DE UNA ESTACION DE METRO. LA HABITACION MUY BIEN, MODERNA, SENCILLA PERO SUFICIENTE. EL BAÑO AMPLIO Y BIEN EQUIPADO. TODO MUY LIMPIO. EL RESTAURANTE, BUENA COMIDA Y ATENCION AGRADABLE Y MUY PROFESIONAL. PERSONAL DE RECEPCION MUY ATENTO Y FACILITAN INFORMACION QUE SE PRECISA.
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From: "Hotel Guest, details on file." (Spain)
Submitted on 28-Jan-2011 (Spanish)
Customer Rating: 4/5
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comments Ubicación muy buena. Habitación muy limpia y correctamente espaciosa. Silenciosa. Atención correcta. Cierto desorden en el desayuno. Uno de los días tuve que ir a buscarme tazas y cubiertos porque nadie los ponía. En general recomendable. Yo volveré.
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From: ANDRONIKI GRYLLAKI (Greece)
Submitted on 27-Jan-2011 (English)
Customer Rating: 5/5
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From: "Hotel Guest, details on file." (Brazil)
Submitted on 27-Jan-2011 (Spanish)
Customer Rating: 5/5
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From: Michael Stern (United States)
Submitted on 27-Jan-2011 (English)
Customer Rating: 5/5
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comments I thoroughly enjoyed my stay. The staff was great. The room was quite comfortable and clean. For the price, it is very hard to find better.
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From: peter jeffers (Ireland)
Submitted on 26-Jan-2011 (English)
Customer Rating: 5/5
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comments great hotel, helpfull friendly staff, good rooms,great breakfast, ideal location all 4 of us had a great time. will use this hotel again
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From: EDUARDO VALLS LOPEZ (Spain)
Submitted on 26-Jan-2011 (Spanish)
Customer Rating: 5/5
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comments Habitacion totalmente nueva,perfecta ubicacion al lado de la Puerta del Sol,cafeteria perfectamente atendida(ya la conociamos), relacion precio calidad la mejor, volveremos cuando se pueda
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From: "Hotel Guest, details on file." (France)
Submitted on 26-Jan-2011 (French)
Customer Rating: 5/5
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comments très belle chambre, très belle situation dans Madrid, aucun soucis d'aucun ordre
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From: "Hotel Guest, details on file." (Italy)
Submitted on 25-Jan-2011 (Italian)
Customer Rating: 4/5
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comments ottimo hotel, in pieno centro, con metro di fronte!! Buon servizio. WIFI free. Peccato non avere la colazione compresa nel pacchetto... da tornarci!
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From: "Hotel Guest, details on file." (Switzerland)
Submitted on 24-Jan-2011 (French)
Customer Rating: 5/5
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comments Personnel compétent, chambre avec une superbe salle de bains mais, hélas, donnant sur une courette borgne!
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From: Juana María Bisbal Artigues (Spain)
Submitted on 23-Jan-2011 (Spanish)
Customer Rating: 5/5
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comments La habitación adaptada para discapacitados es muy confortable. Espacios grandes para facilitar el movimiento con silla de ruedas. El personal es amable y atento. Siempre está ahí para resolver tus problemas. Tres semanas muy agradables. Muy recomendable.
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From: "Hotel Guest, details on file." (Brazil)
Submitted on 22-Jan-2011 (Portuguese)
Customer Rating: 5/5
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comments Muito bom hotel. Pessoas atenciosas. Serviço perfeito.
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From: "Hotel Guest, details on file." (United States)
Submitted on 22-Jan-2011 (English)
Customer Rating: 4/5
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comments We asked for a quiet room and got one. The staff was very helpful. I would stay there again.
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From: "Hotel Guest, details on file." (Spain)
Submitted on 22-Jan-2011 (Spanish)
Customer Rating: 5/5
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comments hotel muy limpio , muy bien situado , el personal muy agradable , la habitacion doble superior es muy amplia , sin ruidos y acojedora . Entiendo que el hotel es muy completo y lo recomiendo . Nosotros volveremos .
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From: GONZALO GONZÁLEZ PÉREZ (Venezuela)
Submitted on 21-Jan-2011 (Spanish)
Customer Rating: 5/5
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comments Ubicación envidiable y cómoda, atención excelente, habitación y limpieza también excelentes, precio 100% solidario. Si debo criticar algo, esto sería la relación precio-calidad de los desayunos ofrecidos por la cafetería. estuve en el hotel en 2008 y en 2010
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From: Séverine ALBOUY (France)
Submitted on 20-Jan-2011 (English)
Customer Rating: 3/5
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From: KATHERINE AYALA (Colombia)
Submitted on 20-Jan-2011 (Spanish)
Customer Rating: 5/5
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comments Excelente ubicación, habitación amplia, buena limpieza y muy buen precio.
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From: Juan Gomez (United States)
Submitted on 20-Jan-2011 (Spanish)
Customer Rating: 4/5
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comments Mi estancia en el Hotel Regina fue perfecta. El hotel esta situado en el un lugar muy central y por eso es posible caminar a casi todos los lugares deseados. El personal del hotel fue muy amable, y siempre estaban disponibles para responder cualquier pregunta. No solo eso pero tambien hacian limpieza diaria en el cuarto, el cual era perfecto. Gracias por una estancia perfecta.
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From: "Hotel Guest, details on file." (Italy)
Submitted on 20-Jan-2011 (Italian)
Customer Rating: 5/5
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comments Il nostro breve soggiorno a Madrid è stato decisamente agevolato dalla posizione dell' hotel che definirei centralissimo, accogliente e pulito. La stanza , la nostra la 306, era molto bella con arredi nuovi e soprattutto con una vista sulla sottostante Calle Alcalà e scorci su edifici architettonicamente interessanti. L'Hotel Regina lo consigliamo sicuramente augurandoci di ritornarci prossimamente. leo e letizia
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From: Daniele Cappellini (Italy)
Submitted on 19-Jan-2011 (Italian)
Customer Rating: 5/5
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comments Siamo stati veramente bene,camera stupenda e pulita,posizione ottima per visitare Madrid,personale carino e disponibile..lo consiglio a tutti!!!
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From: patrizia martin (Italy)
Submitted on 19-Jan-2011 (Italian)
Customer Rating: 4/5
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comments un po' troppo alta la temperatura nella stanza!!
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From: Sergio Fernández (Argentina)
Submitted on 19-Jan-2011 (Spanish)
Customer Rating: 5/5
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comments Excelente ubicación a menos de 200m de la Puerta del Sol. Habitaciones modernas, limpias y bien equipadas. Atención cordial y eficiente. Muy recomendable.
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From: "Hotel Guest, details on file." (Denmark)
Submitted on 19-Jan-2011 (English)
Customer Rating: 4/5
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comments I was using the hotel Regina for business, and the start of the breakfast at 7:30 was a bit late for me, as I needed to reach my meeting in time, and I had some local transport. I was happy with the WIFI, it functioned reasonably well.
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From: "Hotel Guest, details on file." (Italy)
Submitted on 18-Jan-2011 (Italian)
Customer Rating: 5/5
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comments hotel comodissimo, ottima posizione, vicino alla metro, staff molto gentile e professionale. La stanza usata era del tipo standard ed era pulita e funzionale. Sarebbe bene dotare il bagno di uno scopino per il wc. Personalmente mi piacerebbe trovare sempre in ogni hotel in cui vado un bollitore per acqua ed in questo non c'era. Giudizio complessivo ottimo: da consigliare ad altre persone.
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From: federica barnabà (Italy)
Submitted on 18-Jan-2011 (Italian)
Customer Rating: 5/5
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comments ottima posizione centrale camere moderne e pulite peccato per la colazione non inclusa!
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From: Paula Jandt (Germany)
Submitted on 18-Jan-2011 (German)
Customer Rating: 5/5
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comments Das erste Zimmer war zwar klein & komfortabel, dafür aber zum Innenschacht liegend, so dass die Gerüche und der Lärm aus dem Hotelrestaurant sehr unangenehm waren. Die Folge war eine schlaflose & stickige Nacht, da die Klimaanlage nicht unter 20 Grad einzustellen war. Nach einem Zimmerwechsel war das zweite Zimmer (Nr. 240) dafür sehr edel, überaus ruhig und äußerst angenehm. Einen Aufenthalt in diesem Teil des Hotels und in dem sehr schönen Zimmer würde ich immer wieder buchen.
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From: Eufemia Sánchez de la Calle (United States)
Submitted on 18-Jan-2011 (English)
Customer Rating: 5/5
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comments I was very pleased with my stay at Hotel Regina. The hotel has a great location, has free wireless internet in all rooms and very professional staff. I would go back again!
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From: Dragana Milanovic (Serbia)
Submitted on 17-Jan-2011 (English)
Customer Rating: 5/5
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From: "Hotel Guest, details on file." (Brazil)
Submitted on 17-Jan-2011 (Portuguese)
Customer Rating: 4/5
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From: Veronica Bello (Venezuela)
Submitted on 17-Jan-2011 (Spanish)
Customer Rating: 5/5
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comments Ha sido una maravillosa experiencia hospedarme en el Hotel Regina, excelente atención, la habitación maravillosa, además de contar con una privilegiada ubicación.
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From: agostino pericoli (Italy)
Submitted on 16-Jan-2011 (Italian)
Customer Rating: 4/5
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comments ottima posizione, camera spaziosa per i 3 adulti cosa che non mi succede spesso di ottenere. personale cordiale e disponibile: ottimo rapporto qualità/prezzo
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From: CAROLINA ORTEGA FOS (Spain)
Submitted on 16-Jan-2011 (Spanish)
Customer Rating: 4/5
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comments Cogimos una habitación superior (de las recién reformadas) durante 3 noches. Le doy un 4.5 de puntuación, pues no deja de ser un hotel de 4estrellas. La decoración está fenomenal, tanto de la habitación como del baño (de 10), el tamaño es suficiente, y todo muy limpio. está super bien situado y cruzando tiene la parada de metro "Sevilla". Lo que no nos gustó: 1- las almohadas. Eran muy incómodas. 2- las amenidades que ponen en el baño. El olor no nos gustó nada, pero como no nos llevamos de casa ni gel ni champú nos tuviemos que aguantar. Nos pusieron: gel, champú, body milk, gorro de ducha, peine y otra cosa q no recuerdo si era un cepillo de dientes o la cuchilla de afeitar
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From: "Hotel Guest, details on file." (Brazil)
Submitted on 16-Jan-2011 (Portuguese)
Customer Rating: 5/5
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comments Hotel muito bem localizado, excelente atendimento e quarto bastante confortável. Recomendo esse hotel para quem procura localização em Madrid, perto de todos os pontos turísticos. Metrô na porta. Fiquei muito satisfeita.
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From: Veronica Boncimino (Italy)
Submitted on 15-Jan-2011 (Italian)
Customer Rating: 4/5
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From: Franco Greco (Italy)
Submitted on 14-Jan-2011 (English)
Customer Rating: 5/5
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comments Nice location, easy to reach the main places, very kind staff, excellent breakfast. Many thanks for your contribution to a pleasant holiday.
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From: "Hotel Guest, details on file." (Italy)
Submitted on 14-Jan-2011 (Italian)
Customer Rating: 4/5
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comments Hotel in una posizione perfetta, praticamente al centro e con la fermata della metro davanti all'ingresso dell'albergo. La stanza un po' piccola ma bella, pulita e comoda. Se dovessi tornare a Madrid tornerei sicuramente qui. Unica nota negativa la colazione troppo cara
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From: FRANCO CARDU (Italy)
Submitted on 14-Jan-2011 (Italian)
Customer Rating: 4/5
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comments Hotel situato in posizione strategica, la camera da me scelta era una "Superior room", veramente bella e pulita, anche se non troppo grande. Il prezzo è stato quasi imbattibile dato il periodo del soggiorno (2-5 gennaio). Il wi-fi funziona ottimamente. L'unica volta che abbiamo avuto bisogno, il personale è stato gentile e disponibile. Siamo rimasti nel complesso molto soddisfatti della scelta.
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From: Juan Carlos Bravo Reina (Spain)
Submitted on 13-Jan-2011 (Spanish)
Customer Rating: 5/5
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comments Muy agradable, confortable e inmejorable relación calidad precio. Además, por su inmejorable situación, ideal para conocer el centro de Madrid. Muy buena atención personal y servicio.
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From: "Hotel Guest, details on file." (Spain)
Submitted on 13-Jan-2011 (Spanish)
Customer Rating: 4/5
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comments siempre que vamos a madrid vamos a ese ! nos gusta mecho la situación y está muy limpio y cuidan mucho los detalles
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From: Ana María Gallego Ruiz (Spain)
Submitted on 12-Jan-2011 (Spanish)
Customer Rating: 5/5
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comments La experiencia ha sido muy satisfactoria, las habitaciones son tal y como se muestran en su publicidad, son cómodas. modernas y con todo tipo de detalles. Todo ha estado perfecto. Es un hotel de situación inmejorable para una estancia en Madrid, o Cuenca y Segovia (como ha sido nuestro caso), lo recomiendo y seguro que volveremos
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From: "Hotel Guest, details on file." (Russian Federation)
Submitted on 11-Jan-2011 (English)
Customer Rating: 5/5
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comments I liked the hotel. Quality-price ratio is perfect. The location for a tourist who comes to Madrid for the first time is perfect as well.
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From: Alessandro Testi (Italy)
Submitted on 11-Jan-2011 (Italian)
Customer Rating: 4/5
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comments L'hotel è molto bello in una zona perfetta vicino a tutto, le camere sono molto accoglienti e il servizio è ottimo. peccato solo che noi avevamo dei vicini rumorosi quindi per un paio di notti abbiamo fatto fatica a dormire, ma questo non dipende dall'hotel. quindi consiglio questo hotel
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From: javier Espinosa (Mexico)
Submitted on 10-Jan-2011 (English)
Customer Rating: 4/5
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comments Everything was great, we stayed for 5 nights on a double room, not to big but not too small, the shower is in good condition, roomy with good water pressure, always hot water, tub, hairdryer. The Hotel is recently remodeled as I could noticed, and it has a modern touch combined with the antique architecture that characterizes Madrid. We stayed on late November early December and the hitting worded good. Our windows faced toward an inside patio and sometimes you could hear noises coming from other rooms, flushing pipes and thinks like that but really quiet at night. The mattress was slightly uncomfortable, too soft for me and that is why I´m giving 4 points from 5, the sleep is the most important part right?. BEST LOCATION!! A Metro station across the street, ATM, cafeterias, all kind of restaurants, and a couple of blocks from the Puerta del Sol, and Plaza mayor. The people at the front desk put this hotel at a higher level with their great service and assistance. Definitively We are staying at Hotle Regina next time on Madrid.
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From: CARLOS PEREZ DEL AMO (Spain)
Submitted on 9-Jan-2011 (Spanish)
Customer Rating: 4/5
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comments El hotel está muy bien situado, con las habitaciones muy limpias al igual que el baño ( en las superiores q estuvimos nosotros). También está muy bien aislado aunque nosotros estábamos en un sexto, pero aún así no se oía nada de las habitaciones contigüas. La habitación es elegante, sencilla pero acojedora, sólo recomendaría una televisión un poco más grande de pantalla plana porque la que hay es un poco antigua. La cama también era muy cómoda y la temperatura de la habitación adecuada, no hacia frío, kizás un poco de calor.Por lo demás quedamos más que satisfechos.
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From: "Hotel Guest, details on file." (Swaziland)
Submitted on 7-Jan-2011 (French)
Customer Rating: 4/5
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comments Hotel très bien centré, bon rapport qualité-prix
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From: "Hotel Guest, details on file." (Italy)
Submitted on 6-Jan-2011 (Italian)
Customer Rating: 4/5
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comments il prezzo qualita' e' ottimo.Solo il 1 giorno ero capitata in una camera piena di fumo e rumorosa,me l'hanno cambiata e tutto e' stato ottimo
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From: JOSE MANUEL PEREZ VANEGAS (Venezuela)
Submitted on 5-Jan-2011 (Spanish)
Customer Rating: 5/5
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comments Nuestra estadia en el Hotel Regina fue excelente, el hotel es muy lindo, limpio, ofrece un excelente servicio en todos los aspectos desde la recepcion hasta el servicio de mucama. Mi familia y yo cuando regresemos a Madrid nos hospedaremos alli y lo hemos recomendado a amigos y familiares. Ademas tiene una ubicacion privilegiada por lo centrico que es, cerca de una parada de bus y del metro.
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From: "Hotel Guest, details on file." (France)
Submitted on 5-Jan-2011 (French)
Customer Rating: 4/5
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comments malheureusement trop de bruit du aux traveaux dans l'hotel.
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From: "Hotel Guest, details on file." (Greece)
Submitted on 3-Jan-2011 (English)
Customer Rating: 3/5
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comments staff was quite helpful, place was extremely convenient in the centre of the city. room was ok, for three adults, nice big beds. we would appreciate a coffee kit, as breakfast was too expensive (15 euros p.p.). it would be even better, if breakfast was included. fine in the overall.
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From: nataliia grek (Italy)
Submitted on 2-Jan-2011 (Italian)
Customer Rating: 4/5
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comments posizione ottima nel cuore di madrid con la metro di fronte. personale buono. internet gratuito in camera. la stanza poco silenziosa.
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From: Amanda Brown (United States)
Submitted on 2-Jan-2011 (English)
Customer Rating: 4/5
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comments My room was freshly remodeled and very clean. A beautiful location near Grand Via, Puerta Del Sol, Plaza Mayor and the Royal Palace and a metro stop just out the front door. I highly recommend this hotel.
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From: "Hotel Guest, details on file." (United States)
Submitted on 2-Jan-2011 (English)
Customer Rating: 4/5
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comments We enjoyed our stay. The location is great, and the staff was very helpful. There was a fair amount of street noise but we were on the first floor overlooking the street so I think the noise was to be expected. I will stay there on my next trip to Madrid.
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From: "Hotel Guest, details on file." (Spain)
Submitted on 2-Jan-2011 (Spanish)
Customer Rating: 5/5
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comments Perfecta, excelente situación, habitación muy amplia mirando hacía la Calle Alcalá. La comida de la cafetería un poco escasa.
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From: JOSE LUIS BELTRAN LOPEZ (Spain)
Submitted on 31-Dec-2010 (Spanish)
Customer Rating: 4/5
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comments fue corta de 2 dias pero muy bien atendido y el desayuno muy bueno
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From: Ana Maria Alvarado Prosperi (Venezuela)
Submitted on 30-Dec-2010 (Spanish)
Customer Rating: 5/5
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comments El hotel es maravilloso, la habitación esta decorada con muy buen gusto, la ubicación y la atención del personal es excelente, me hospedaría de nuevo.
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From: Johannes Van den Brink (Netherlands)
Submitted on 29-Dec-2010 (English)
Customer Rating: 4/5
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comments The breakfast is very expensive!
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From: "Hotel Guest, details on file." (Italy)
Submitted on 28-Dec-2010 (Italian)
Customer Rating: 5/5
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comments Posizione ottima, in pieno centro, di fronte alla metro...ambienti puliti e confortevoli, per di più economico, meglio di così non poteva andare!
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From: Laura Picciau (Italy)
Submitted on 28-Dec-2010 (Spanish)
Customer Rating: 4/5
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comments L'hotel Regina si trova in una posizione strategica per chi vuole visitare Madrid. Ha una fermata della metro proprio davanti al suo ingresso. Personale disponibile. Stanza sempre pulita. L'unico aspetto negativo, a volerne trovare uno, è che l'utilizzo del computer dell'hotel per internet è piuttosto caro (5€ per 30minuti!). Ci tornerei volentieri.
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From: MIGUEL SUÁREZ SANTANA (Spain)
Submitted on 27-Dec-2010 (Spanish)
Customer Rating: 5/5
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comments Sinceramente: Una estancia de lo más grata y satisfactoria. Una atención correcta y esmerada, una decoración moderna, instalaciones renovadas y acogedoras, hacen que la estancia en este hotel sea de absoluto agrado, una auténtica delicia. A ello debo añadir que, al reservar con antelación por Internet, conté con una oferta especial. La relación calidad-precio, en este caso, fue extraordinaria e inigualable. Para repetir sin ninguna duda. Gracias.
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From: "Hotel Guest, details on file." (Spain)
Submitted on 26-Dec-2010 (Spanish)
Customer Rating: 5/5
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comments Nuestra estancia en su hotel ha sido estupenda. Comenzando por el servicio y terminando por las instalaciones. Las habitaciones están totalmente reformadas y muy limpias y espaciosas. Todo perfecto y la localización... que decir! en pleno centro de Madrid. Más no se puede pedir.
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From: Ottaviano Canalis (Italy)
Submitted on 26-Dec-2010 (Italian)
Customer Rating: 5/5
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From: "Hotel Guest, details on file." (United Kingdom)
Submitted on 26-Dec-2010 (English)
Customer Rating: 4/5
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comments good location, great room, nice and efficient staff, but slightly more noise coming in from the corridor than desired.
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From: "Hotel Guest, details on file." (Switzerland)
Submitted on 24-Dec-2010 (Spanish)
Customer Rating: 4/5
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From: Dora Sales (Spain)
Submitted on 24-Dec-2010 (Spanish)
Customer Rating: 5/5
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comments Es mi hotel favorito en Madrid. Personal amabilísimo, servicios muy buenos, cómodo, muy céntrico.
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From: Fernando Liz Samper (Spain)
Submitted on 24-Dec-2010 (Spanish)
Customer Rating: 4/5
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comments La estancia en su hotel, aunque breve, me ha resultado de la más satisfactorio. Me ha llamado la atención lo nuevas que estaban las instalaciones (por lo menos, en el ala del edificio donde estaba mi habitación), la decoración de la habitación y de su baño, moderna y con buen gusto, y todo estaba muy limpio.
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From: giandomenico zonna (Italy)
Submitted on 24-Dec-2010 (Italian)
Customer Rating: 4/5
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comments ....la porta del bagno ....molto originale !
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From: MONICA MIGNACCO (Italy)
Submitted on 23-Dec-2010 (Spanish)
Customer Rating: 5/5
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comments Habitacion grande y muy limpia. Sita en el centro. Muy confortable
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From: "Hotel Guest, details on file." (Spain)
Submitted on 23-Dec-2010 (Spanish)
Customer Rating: 5/5
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comments Estupendo, la limpieza, gestión y demás servicios que utilizamos. También la habitación que nos ofrecieron. El precio corresponde perfectamente con lo que se espera de un hotel como este. Sin duda volveré, siempre que se mantengan los precios. Gracias
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From: "Hotel Guest, details on file." (Spain)
Submitted on 23-Dec-2010 (Spanish)
Customer Rating: 4/5
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From: "Hotel Guest, details on file." (Spain)
Submitted on 22-Dec-2010 (Spanish)
Customer Rating: 5/5
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comments Mi estancia ha sido muy agradable y el botones del hotel ha sido muy amable y simpático y la habitación era muy bonita
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From: MARIA YUDISAN MENDEZ FUMERO (Spain)
Submitted on 21-Dec-2010 (Spanish)
Customer Rating: 5/5
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comments MUY AGRADABLE Y CONFORTABLE
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From: "Hotel Guest, details on file." (Spain)
Submitted on 21-Dec-2010 (Spanish)
Customer Rating: 4/5
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comments El hotel muy bien. Relación calidad precio estupenda. La ubicación también es perfecta. Yo repetiré cuando tenga que volver a Madrid. El personal muy amable. La única pega es que mi habitación, al dar a un patio interior (cosa que agradecí por el ruido de la calle) se convitió en un patio de voces y fiesteros que llegaron a las mil en una noche de lunes. Deberían controlar más eso, puesto que era gente alojada en el hotel. Por lo demás, muy bien, estoy satisfecha con mi estancia en este hotel.
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From: "Hotel Guest, details on file." (Spain)
Submitted on 21-Dec-2010 (Spanish)
Customer Rating: 4/5
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From: "Hotel Guest, details on file." (Italy)
Submitted on 20-Dec-2010 (Italian)
Customer Rating: 5/5
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comments Albergo in posizione super centrale,a pochi passi da plaza del sol,metro davanti l'entrata. stanze pulite e ultra moderne.Personale cordiale e ultra disponibile. consigliatissimo
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From: "Hotel Guest, details on file." (Spain)
Submitted on 19-Dec-2010 (Spanish)
Customer Rating: 4/5
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comments Hotel muy bien situado , trato amable y correcto , instalaciones correctas para unos dias agradables . Gràcias .
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From: steve snook (United Kingdom)
Submitted on 19-Dec-2010 (English)
Customer Rating: 5/5
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comments great location,friendly staff,great rooms,very clean.....will use again
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From: Lars Christensson (Sweden)
Submitted on 19-Dec-2010 (English)
Customer Rating: 5/5
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From: Francisco jose del Pino Ramirez (Spain)
Submitted on 18-Dec-2010 (Spanish)
Customer Rating: 4/5
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comments LLevo varios años pasando el puente de diciembre en el hotel Regina,voy de Canarias, y lo cierto es que tanto el trato como las instalaciones son excelentes.Recomiendo a todas las personas que tengan dudas que prueben una sola vez y convencido estoy que les pasara lo que a mi.Repetiran
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From: Celso Motizuqui (Brazil)
Submitted on 17-Dec-2010 (English)
Customer Rating: 3/5
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comments You need to inform that the room is so tight. Excelente Services and restaurant compensated the size of room.
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From: José Mª Serrano Pomed (Spain)
Submitted on 17-Dec-2010 (Spanish)
Customer Rating: 4/5
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comments Tanto las instalaciones como el trato del personal del hotel sen muy buenos, y más pensando en que nuestra estancia era con niños menores de once años.
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From: "Hotel Guest, details on file." (Spain)
Submitted on 17-Dec-2010 (Spanish)
Customer Rating: 5/5
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From: Daniele Rocchi (Italy)
Submitted on 17-Dec-2010 (English)
Customer Rating: 5/5
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comments Everything has been very good: the room (double room with single beds) and the bathroom were very comfortable and clean. We booked also the breakfast: there was a wide choice (both savouries and sweets) end everything was very good (especcialy eggs): so the 10 Euros a person is absolutely justified. The hotel is very near to Plaza del Sol and to Paseo de Prado (5 minutes by walking); the metro station "Sevilla" is in front to the hotel: so travelling in Madrid was very easy. COMPLIMENTI!
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From: "Hotel Guest, details on file." (Spain)
Submitted on 16-Dec-2010 (Spanish)
Customer Rating: 4/5
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comments He gozado de un trato atento por parte del personal, especial mención al personal de su restaurant. Algo despistado el servicio de habitaciones en la reposición diaria de los productos y toallas. Pero bueno en la limpieza. Volvere a este hotel.
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From: JESUS MARIA ARRIETA GONZALEZ (Spain)
Submitted on 16-Dec-2010 (Spanish)
Customer Rating: 5/5
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comments La situación estupenda. La habitación completamente renovada y la cafeteria retaurante muy bien. Cuando volvamos a Madrid repetiremos hotel si fuera posible.
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From: "Hotel Guest, details on file." (Spain)
Submitted on 16-Dec-2010 (English)
Customer Rating: 5/5
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comments The staff was very pleasant and helpful. And fortunately, the folks at the desk spoke English The rooms were clean and comfortable. The hairdryer in the bathroom was not powerful enough to truly dry hair though Would definitely stay there again
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From: FRANCISCO JAVIER FERNANDEZ RODRIGUEZ (Spain)
Submitted on 15-Dec-2010 (Spanish)
Customer Rating: 5/5
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comments Hotel céntrico, muy completo y con perfectas instalaciones.
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From: IÑIGO ALZOLA GONZALEZ DE MENDIBIL (Spain)
Submitted on 15-Dec-2010 (Spanish)
Customer Rating: 4/5
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comments El hotel está en una ubicación inmejorable, con posibilidad de acceder caminando a varias zonas turísticas de Madrid. El personal del hotel correctísimo y muy amable. La limpieza de la habitación perfecta. En resumen una nota muy alta para un hotel de la categoría del que nos ocupa. Sin ninguna duda MUY RECOMENDABLE. Posiblemente volveré.
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From: David Casas (Spain)
Submitted on 15-Dec-2010 (Spanish)
Customer Rating: 4/5
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comments La estancia fue confortable y la ubicación perfecta, solo dos puntos en contra que creo tienen fácil solución. Escobilla para el inodoro (nunca jamás me ocurrio algo parecido) e incluir en el precio la línea wifi, a mi personalmente no me importa que me cobren un poco más (pero ya metido en el precio) y no como un gasto extra que, por poco que sea, siempre cuesta más pagarlo. El resto como digo en la línea de un hotel de esas características. Buen servicio y una habitación muy minimalista, me encanto el diseño. Hasta la vista!
Hotel Response:

Estimado Sr. Casas: Le agradecemos sinceramente sus comentarios y nos alegramos de que haya disfrutado su estancia con nosotros en Madrid. Tomamos nota de sus sugerencias y le aclaro que el hotel dispone de wifi gratuito en todo el hotel. Tendremos muy en cuenta lo que comenta para anunciar de una forma más visible la existencia de este servicio gratuito. Le reitero nuestro agradecimiento por su tiempo para hacer este comentario y esperamos poder atenderle nuevamente muy pronto.

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From: Maria EC Uiterwijk Winkel (Netherlands)
Submitted on 14-Dec-2010 (English)
Customer Rating: 4/5
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comments A lovely hotel, situated in the middle of Madrid. Perfect for a citytrip to Madrid. Rooms are comfortable, breakfast is delicious! Personnel is very friendly.We can recomment Hotel Regina!
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From: "Hotel Guest, details on file." (Venezuela)
Submitted on 14-Dec-2010 (Spanish)
Customer Rating: 5/5
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comments Tiene una excelente ubicación, esta cerca de lugares claves que se tienen que conocer en el paseo por Madrid. Excelente atención, lo recomiendo ampliamente, personalmente cada vez que vayav a Madrid, me quedaré en el Hotel Regina
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From: Omar Maldonado Valle (Guatemala)
Submitted on 13-Dec-2010 (Spanish)
Customer Rating: 4/5
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comments Por la ubicación del hotel, me pareció genial, todo lo tiene uno al alcance, quizás puedan mejorar su tv, me pareció bastante obsoleto el modelo, además se podría mejorar los canales que tienen en el cable, poca variedad de entretenimiento mundial. Por supuesto que lo recomendaría a las personas,
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From: "Hotel Guest, details on file." (Spain)
Submitted on 13-Dec-2010 (Spanish)
Customer Rating: 4/5
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From: valentina maci (Italy)
Submitted on 12-Dec-2010 (Italian)
Customer Rating: 5/5
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comments Non abbiamo usufruito della prima colazione in quanto convinti che fosse troppo cara. Per il resto ci siamo trovati molto bene, e soprattutto abbiamo apprezzato la calma e la pulizia dell'hotel e la sua vicinanza alle bellezze di Madrid oltre che la comodità della fermata della metropolitana. Grazie!
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From: Sandra Pérez Solsona (Spain)
Submitted on 11-Dec-2010 (Spanish)
Customer Rating: 5/5
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comments excelente, la pena es que dejen fumar en el bar
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From: "Hotel Guest, details on file." (Spain)
Submitted on 10-Dec-2010 (Spanish)
Customer Rating: 5/5
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comments Un hotel con excelente localizacion. Habitaciones amplias, limpias y con buenas vistas. El personal muy amable y agradable. Todo muy correcto. Buen hotel para alojarse y realizar turismo por la cercania a los sitios de interes. Nosotros quedamos encantados.
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From: Athanasios Balatsos (Greece)
Submitted on 10-Dec-2010 (English)
Customer Rating: 4/5
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From: SallyAnn PonsFelice (Gibraltar)
Submitted on 9-Dec-2010 (English)
Customer Rating: 4/5
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comments Very comfortable and spacious room, also liked the central location of the hotel and that the Metro station was just outside. The staff were friendly and helpful. It was great that one could smoke in the cafeteria whilst having a drink - thanks for that! We were all very satisfied with the hotel and will definitely return on our next trip to Madrid.
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From: "Hotel Guest, details on file." (Italy)
Submitted on 9-Dec-2010 (Italian)
Customer Rating: 5/5
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comments Ottimo Albergo, centrale, personale disponibile e molto gentile.
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From: Giovanni Pochesci (Italy)
Submitted on 9-Dec-2010 (Italian)
Customer Rating: 5/5
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comments Hotel moltoo completo con camere all'altezza delle aspettative, Centralissimo e facilmente raggiungibile dall'aeroporto
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From: "Hotel Guest, details on file." (Sweden)
Submitted on 9-Dec-2010 (Spanish)
Customer Rating: 4/5
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comments Personal amable, habitaciones buenas y limpias, locación fantástica. Tuvimos una estancia perfecta!
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From: AARON ZINGLER (United States)
Submitted on 8-Dec-2010 (English)
Customer Rating: 5/5
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comments Friendly and attentive staff. This hotel had an excellent location for exploring Madrid on foot.
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From: "Hotel Guest, details on file." (Spain)
Submitted on 8-Dec-2010 (Spanish)
Customer Rating: 4/5
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From: "Hotel Guest, details on file." (France)
Submitted on 6-Dec-2010 (French)
Customer Rating: 5/5
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comments Très bon hotel, très bien situé. Je le recommande. Very good hotel, very well placed. I recommande it.
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From: Silvia Monterroso de Garcia (Guatemala)
Submitted on 5-Dec-2010 (Spanish)
Customer Rating: 5/5
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comments Nuestra estancia en este hotel fue muy satisfactoria, el personal muy amable, la limpieza de las habitaciones nítida, los baños modernos y amplios. La ubicacion, de lo mejor muy cerca de todo y de las paradas de los principales medios de transporte. El desayuno un buffet variado. En general estuvimos muy satisfechos con este hotel. Quiero manifestar que en terminos generales el resultado superó en exceso las expectativas que tenía del hotel después de haber leido varios comentarios negativos en trip advisor. Cuando regrese a Madrid, no dudare en alojarme aqui nuevamente. Este comentario incluye a los cinco miembros de mi familia. FELICITACIONES
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From: "Hotel Guest, details on file." (United States)
Submitted on 4-Dec-2010 (English)
Customer Rating: 4/5
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comments Overall the stay was really nice. The location was completely unbeatable! Everything was within walking distance and the staff were really great. Walls are very thin so even small sounds were very loud in our room, though. Overall a good experience.
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From: "Hotel Guest, details on file." (Netherlands)
Submitted on 4-Dec-2010 (English)
Customer Rating: 4/5
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From: "Hotel Guest, details on file." (United States)
Submitted on 4-Dec-2010 (English)
Customer Rating: 4/5
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comments Staff were helpful, nice atmosphere in lobby, nice cafeteria, comfortable beds, great showers, cleaning staff flexible as to when they provided service, great location. The only problem was non-functioning refrigerator.
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From: Carlos Alberto Corral (Argentina)
Submitted on 3-Dec-2010 (Spanish)
Customer Rating: 5/5
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comments Excelente ubicacion y atencion esmerada, es mi segunda estancia y volvere seguramente.Carlos
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From: Sonia Diaz Lores (Spain)
Submitted on 3-Dec-2010 (Spanish)
Customer Rating: 5/5
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comments Ubicación excepcional. Muy buenas condiciones económicas. Muy contentos con nuestra estancia.
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From: anna hoogerwerfsoest (Netherlands)
Submitted on 3-Dec-2010 (English)
Customer Rating: 5/5
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comments Me gusto mucho. El habitation, your employees were very kindly from coffee shop hasta reception. El Hotel situado en el centro is perfect. Todos bueno!!!!
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From: "Hotel Guest, details on file." (Spain)
Submitted on 1-Dec-2010 (Spanish)
Customer Rating: 4/5
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comments un hotel muy centrico y perfecto en calidad/precio
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From: "Hotel Guest, details on file." (Turkey)
Submitted on 30-Nov-2010 (English)
Customer Rating: 4/5
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comments we stayed in a triple room at Hotel Regina Madrid in Nov.2010. The room decoration and cleanliness was very good. I would advise this hotel to everyone who wants a good hotel, very close to center, Puerta del Sol and with reasonable price. Bu don't expect a quite lounge because in the entrance there is a cafe, usualy crowded.
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From: "Hotel Guest, details on file." (Italy)
Submitted on 29-Nov-2010 (English)
Customer Rating: 5/5
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From: SANDI BURTON (United Kingdom)
Submitted on 29-Nov-2010 (English)
Customer Rating: 4/5
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From: Thiago Jose Mari (Brazil)
Submitted on 27-Nov-2010 (Spanish)
Customer Rating: 5/5
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From: Armando Delicato (United States)
Submitted on 25-Nov-2010 (English)
Customer Rating: 5/5
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comments The Hotel Regina is a beautiful building with modern, comfortable rooms. The staff was very pleasant and helpful. The price was reasonable and the location is excellent. We were very satisfied with our stay there in November, 2010.
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From: Levin Rodriguez (Canada)
Submitted on 22-Nov-2010 (English)
Customer Rating: 4/5
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comments Great location, friendly and helpful staff, spacious room. I would definitely go there again and would recommend to any of my friends.
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From: valerio epifani (Italy)
Submitted on 18-Nov-2010 (Spanish)
Customer Rating: 5/5
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comments ottimo hotel da ritornare .
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From: domenico incusci (Italy)
Submitted on 18-Nov-2010 (Italian)
Customer Rating: 5/5
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comments hotel meraviglioso,una ottima posizione ,una camera veramente bella,personale gentile e un ottimo rapporto qualita' prezzo .ritornero' volentieri
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From: GERARD FELIU LUCAS (Spain)
Submitted on 18-Nov-2010 (Spanish)
Customer Rating: 4/5
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comments RECIENTEMENTE ESTUVE HOSPEDADO EN ESTE HOTEL ,AL CUAL HACIA ALMENOS 7 AÑOS QUE NO VENIA PQ DESDE MI PUNTO DE VISTA SE HABIA QUEDADO VIEJO Y CUAL FUE MI SORPRESA AL ENCONTRARME CON UNA RENOVACION TOTAL DESDE LA RECEPCION HASTA LAS HABITACIONES, AHORA SE QUE NO PASARA TANTO TIEMPO PARA QUE VUELVA PQ ME PARECIO MUCHO MAS FUNCIONAL Y MODERNO QUE ANTES. GERARD
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From: Thu Hien Nguyen (Australia)
Submitted on 16-Nov-2010 (English)
Customer Rating: 4/5
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comments Very clean with good wifi connection. Great location. Staff was very friendly and helpful.
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From: "Hotel Guest, details on file." (Spain)
Submitted on 16-Nov-2010 (Spanish)
Customer Rating: 5/5
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comments Muy bien, super centrico, cuantos hoteles de más estrellas quisieran esta calidad.
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From: Amanda Weldon (United Kingdom)
Submitted on 12-Nov-2010 (English)
Customer Rating: 4/5
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From: "Hotel Guest, details on file." (Italy)
Submitted on 9-Nov-2010 (English)
Customer Rating: 4/5
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comments Perfectly located, clean and wide room, good service. It was my third stay at the hotel Regina, definitely a place to recommend.
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From: "Hotel Guest, details on file." (Italy)
Submitted on 7-Nov-2010 (Italian)
Customer Rating: 4/5
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From: JOSE LUIS BOADO LOPEZ (Spain)
Submitted on 31-Oct-2010 (Spanish)
Customer Rating: 5/5
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comments La atención del personal y digo de todo el personal es excelente, respetuosa paro muy calida, la restauración y cafetería muy buena; y las nuevas habitaciones de diseño una verdadera maravilla; se disfruta mirandola ah y so comodisimas. Misfelicitaciones al personal y dirección.
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From: oscar balestieri (Argentina)
Submitted on 30-Oct-2010 (Spanish)
Customer Rating: 5/5
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comments la ubicacion es muy buena en pleno centro, la habitacion daba a la calle pero estaba muy bien aislada sonoramente. las instalaciones del hotel muy cuidadas. intentamos reservar para diez dias despues a nuestra vuelta por madrid, pero la tarifa que nos ofrecieron en el hotel era mucho mas alta!! nos fuimos a otro...
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From: Jan Mihm (Germany)
Submitted on 28-Oct-2010 (English)
Customer Rating: 4/5
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comments The Hotel is very clean and freshly renovated, tasty decor and furniture. The staff is very attantive and professional, WLAN for free in the room, printing service at front desk. Minor problems (non-working fridge) were fixed immidiately and with 100% success. The coffee and the food in the restaurant are fine. Why am I not giving this Hotel a 5* rating? The sound proofing from room to room could be better: we stayed in room 530 and could hear normal conversations in the room next to us...
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From: gerald plummer (United States)
Submitted on 27-Oct-2010 (English)
Customer Rating: 5/5
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comments The checkin was smooth. The gentleman at the front desk was VERY helpful in answering our questions, providing area information, linking us to Wi-Fi... The bellman was very nice, and friendly. The room was fantastic. They gave us a top floor room with a private terrace. I doubt that this was the typical experience. The room size was very comfortable, and the bathroom was huge. I would not hesitate to stay there again.
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From: "Hotel Guest, details on file." (United Kingdom)
Submitted on 24-Oct-2010 (English)
Customer Rating: 5/5
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comments The room was very comfortable and the location of the hotel made it an ideal place to stay for seeing Madrid. Restaurants and places of interest are all within a very short walk. We enjoyed our stya tremendoudsly
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From: "Hotel Guest, details on file." (United States)
Submitted on 20-Oct-2010 (English)
Customer Rating: 4/5
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comments The staff were very helpful and kind to us. We loved visiting Spain and if the opportunity comes again, we will take it!
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From: "Hotel Guest, details on file." (Singapore)
Submitted on 20-Oct-2010 (English)
Customer Rating: 4/5
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comments Perfect location! Friendly and helpful staff.
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From: Alessandra Papa (Italy)
Submitted on 11-Oct-2010 (English)
Customer Rating: 4/5
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comments The window of the room didn't close well. Saturday night the street was very nosisy until 6 a.m. A group of people spoke in front of the hotel very loud more than one hour. I would appriciate that the recepionist asked them to move or to speak normally.
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From: "Hotel Guest, details on file." (Spain)
Submitted on 4-Oct-2010 (Spanish)
Customer Rating: 4/5
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comments Estupenda combinación de lo moderno con lo tradicional, estupenda ubicación y muy agradables trabajadores. Gracias, creo que volveré.
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From: AHMED MAKNI (Tunisia)
Submitted on 4-Oct-2010 (French)
Customer Rating: 5/5
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From: "Hotel Guest, details on file." (United States)
Submitted on 15-Sep-2010 (English)
Customer Rating: 5/5
.
comments The location was perfect--right across the street from a metro station so easy to come and go to the airport, and within walking distance of the museums and Historical sights. I had a single room, which was small but well-appointed. The staff was helpful. I'd stay there again in a heartbeat.
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From: jorge font morondo (Spain)
Submitted on 1-Jul-2010 (Spanish)
Customer Rating: 4/5
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comments muy buena atencion hotel muy correcto entodos los servicios
Hotel Response:

Muchas gracias por sus comentarios, esperamos poder atenderle nuevamente. Su opinión es realmente importante para nosotros

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From: "Hotel Guest, details on file." (Belgium)
Submitted on 31-Jan-2010 (English)
Customer Rating: 3/5
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comments Great location, very central, in front of metro. Good room but with a view to a wall... Booked online - it was not shown that breakfirst wasn't included - was charged extra.
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From: Carlos Llorente (Spain)
Submitted on 10-Jan-2010 (Spanish)
Customer Rating: 4/5
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From: ALFREDO FERNANDEZ DE LA FUENTE (Spain)
Submitted on 15-Dec-2009 (Spanish)
Customer Rating: 5/5
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comments Me ha gustado la decoracion, me ha sorprendido gratamente
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From: "Hotel Guest, details on file." (Australia)
Submitted on 30-Aug-2009 (English)
Customer Rating: 3/5
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From: LEA ASHKENAZI (Israel)
Submitted on 1-Aug-2009 (English)
Customer Rating: 5/5
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comments good location, clean & pleasent.
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From: lilian mcnicholas (Ireland)
Submitted on 26-Jul-2009 (English)
Customer Rating: 5/5
.
comments very clean and very convenient , metro just outside the door.
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From: Allison Chang (United States)
Submitted on 23-Jul-2009 (English)
Customer Rating: 5/5
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From: VIRGINIA COOK (United States)
Submitted on 15-Jun-2009 (English)
Customer Rating: 4/5
.
comments Would like a non-smoking hotel and restaurant.
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From: "Hotel Guest, details on file." (Ireland)
Submitted on 23-May-2009 (English)
Customer Rating: 3/5
.
comments Good central location. Hotel is basic but the price is OK.
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From: aldo alberto perez parra (Argentina)
Submitted on 12-May-2009 (English)
Customer Rating: 5/5
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From: Husnain Syed (United States)
Submitted on 1-May-2009 (English)
Customer Rating: 3/5
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comments A very dry and buisness like hotel. Suitable for buisness trips. Not a congenial, family run sort of place for the traveller looking for a welcoming personal touch.
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From: "Hotel Guest, details on file." (United States)
Submitted on 25-Apr-2009 (English)
Customer Rating: 4/5
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comments Well located for the main places of interest. Only a short distance to Atocha train station. Hotel very clean with good sized rooms.
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From: ALBERTO DELGADO LASTRAS (Spain)
Submitted on 11-Apr-2009 (English)
Customer Rating: 5/5
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comments Un hotel moderno y lleno de atractivos. Sin lujos, pero con sinceridad uno de los mejores en los que hemos descansado. Habitación limpia y una atención esquisita
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From: "Hotel Guest, details on file." (United States)
Submitted on 28-Mar-2009 (English)
Customer Rating: 5/5
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comments Great location. Very helpful front desk and nice, clean rooms.
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From: Amy Long (United Kingdom)
Submitted on 24-Feb-2009 (English)
Customer Rating: 4/5
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comments Hotel was clean, very nice, room was extremely warrm and some of the staff was less than friendly or helpful. Although, we found this to be the Madrid way!
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From: "Hotel Guest, details on file." (United Kingdom)
Submitted on 23-Feb-2009 (English)
Customer Rating: 5/5
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comments Myself and my friend had a lovely stay in Hotel Regina. It is a very comfortable hotel and I would recommend it to anyone.
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From: philip pennant (United Kingdom)
Submitted on 22-Jan-2009 (English)
Customer Rating: 4/5
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comments the Central location , the proximity to many good restaurants and ease of travel with the excellent metro made staying at the Hotel Regina very easy and pleasant. The staff were helpful and the rooms excellent value. Highly recommend it.
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From: violeta gonzalez fernandez (Spain)
Submitted on 19-Dec-2008 (English)
Customer Rating: 5/5
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comments viajo a Madrid, es esta la mejor manera que tengo de expresar mi satisfacción, por su situación, trato del personal y relación calidad-precio.Las reformas que se acometieron hacen que nada tenga que envidiar a los HOTELES DE 4 ESTRELLAS.AH¡ LOS DESAYUNOS SON MUY BUENOS, LO RECOMIENDO. UNA DE LOS MUCHISIMOS ASTURIANOS QUE ALLI NOS HOSPEDAMOS
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From: "Hotel Guest, details on file." (Australia)
Submitted on 9-Dec-2008 (English)
Customer Rating: 4/5
.
comments Great Location ... very helpful staff ... clean and well priced
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From: Erica Keim (Sweden)
Submitted on 12-Oct-2008 (English)
Customer Rating: 3/5
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comments Great location! Good breakfast.
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From: deirdre lynch (United Kingdom)
Submitted on 3-Sep-2008 (English)
Customer Rating: 1/5
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comments I was very disappointed with the service of your staff. They were unhelpful and had an attitude of giving the minimum amount of care and attention. I would never recommend you to anyone and would never stay with you again. The hotel was clean.
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From: "Hotel Guest, details on file." (Norway)
Submitted on 18-Aug-2008 (English)
Customer Rating: 5/5
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comments A pleasent hotel, very clean, quiet, good room (103), helpful staff (maid, lobby), great location
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From: Alma Rosa Cardenas Murua (Mexico)
Submitted on 11-Jul-2008 (English)
Customer Rating: 5/5
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comments Mi estancia en el Hotel Regina fué muy satisfactorio. La habitación muy limpia, con todos los servicios. Y el personal de la recepción muy amables y eficientes. Seguro que volveré a hospedarme en el Hotel Regina en mi próxima visita a Madrid!
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From: tony harris (United Kingdom)
Submitted on 22-May-2008 (English)
Customer Rating: 5/5
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comments A nice friendly hotel , excellent service and central , would use it again
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From: "Hotel Guest, details on file." (United Kingdom)
Submitted on 12-May-2008 (English)
Customer Rating: 2/5
.
comments There was NO airconditioning in the rooms. The rooms were also very small.
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From: "Hotel Guest, details on file." (Netherlands)
Submitted on 7-May-2008 (English)
Customer Rating: 4/5
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comments We first got a unpleasant small room with a terrible smell (cooking, oil etc.). Fortunately we could change to a better room on the other side of the hotel.
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From: "Hotel Guest, details on file." (Spain)
Submitted on 5-May-2008 (English)
Customer Rating: 3/5
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comments It was very hot in our room and airconditiner did not work, so we had to keep the window open day and night and listen the other neighborous all night
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From: "Hotel Guest, details on file." (Ireland)
Submitted on 21-Apr-2008 (English)
Customer Rating: 3/5
.
comments Positives: Helpful professional staff, clean rooms, great value. Extremely central location. Negatives: Only available plug socket was in the bathroom
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From: MANUEL GRANDE PRIETO (Spain)
Submitted on 21-Apr-2008 (English)
Customer Rating: 5/5
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comments Muy comodo al estar tan céntrico,y muy silencioso,el servicio muy atento,volveremos!!!
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From: João Da Costa (Portugal)
Submitted on 3-Apr-2008 (English)
Customer Rating: 5/5
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comments Foi muito agradável e tenciono voltar ai no final de abril e sempre que for a Madrid.Obrigado
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From: Juan Jesús Yanes Hernández (Spain)
Submitted on 5-Mar-2008 (English)
Customer Rating: 4/5
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comments un hotel muy cómodo, y sobre todo muy céntrico. Si incluyesen desayuno estaría genial.
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From: "Hotel Guest, details on file." (Mexico)
Submitted on 5-Feb-2008 (English)
Customer Rating: 2/5
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comments Los colchones de camas estan muy blandos y ruidosos, cualquier movimiento sobre la cama hace perder el sueño, se escucha mucho ruido de tubería de agua de desecho.
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From: "Hotel Guest, details on file." (Spain)
Submitted on 31-Jan-2008 (English)
Customer Rating: 5/5
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comments excelente ubicación,en el centro de la ciudad y exquisito trato del personal de la recepción.Habitaciones muy acogedoras y confortables.Pienso repetir y gracias por vuestra hospitalidad.SALUDOS.
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From: "Hotel Guest, details on file." (United Kingdom)
Submitted on 22-Jan-2008 (English)
Customer Rating: 5/5
.
comments Friendy and efficient check in staff
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From: Cristina Pereda (Spain)
Submitted on 6-Jan-2008 (English)
Customer Rating: 4/5
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comments La habitación era oscura y poco espaciosa, pero tranquila porque daba a un patio. El servicio y los empleados fueron muy agradables. Resultó un poco caro , pero la ubicación y el servicio lo compensaron.
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From: Mario Montero Camacho (Spain)
Submitted on 6-Jan-2008 (English)
Customer Rating: 3/5
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comments muy céntrico y no muy caro aunque la habitación olía muy mal a tabaco.
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From: RICHARD MITCHELL (United Kingdom)
Submitted on 3-Jan-2008 (English)
Customer Rating: 5/5
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comments We felt that the location was excellent for the main tourist attractions and transport. The rooms were very clean and the customer service from staff was excellent.
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From: "Hotel Guest, details on file." (Spain)
Submitted on 17-Dec-2007 (English)
Customer Rating: 5/5
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comments Situación excelente.Limpieza perfecta. Pesonal muy amable.Inconvenientes: Mala insonorización en las exteriores, mucha luz en las interiores. Gracias
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From: adrian thomson (United Kingdom)
Submitted on 7-Dec-2007 (English)
Customer Rating: 4/5
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comments Hotel was well located, fast and efficient checking in procedure, rooms were clean and spacious although the absence of tea and coffee facilities spoiled an otherwise excellent choice of hotel.
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From: monica coleto trujillo (Spain)
Submitted on 12-Sep-2007 (English)
Customer Rating: 3/5
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comments buenas tardes dias o noches. la verdad q me puntuacion del 3 es mas bien por la gente que teneis de limpieza en el hotel.no es por que estubiese sucia la habitacion ni nada por el estilo,es un poco como de queja por sus limpiadoras que a las 7 de la mañana cuando aun dormia se empezaron a gritar unas a otras creo que hasta las 10 de la mañana por lo de mas ....genial,muy buen hotel y muy buen trato,muchas gracias por todo. saludos: Monica Coleto.
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From: Emilia Terzieva (Canada)
Submitted on 9-Sep-2007 (English)
Customer Rating: 5/5
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comments Excellent hotel, excellent location, great value for the money. I recommend it to everybody visiting Madrid.
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From: "Hotel Guest, details on file." (United Kingdom)
Submitted on 25-Jul-2007 (English)
Customer Rating: 3/5
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comments hotel unaware of our booking. provided a room anyway. good quality and prime location.
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From: "Hotel Guest, details on file." (Netherlands)
Submitted on 12-Jul-2007 (English)
Customer Rating: 3/5
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comments the hotel was nice, but the airconditioning has to be up-timized
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From: "Hotel Guest, details on file." (France)
Submitted on 11-Jul-2007 (English)
Customer Rating: 2/5
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comments chambre sale et vieille
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From: Andrew Mueller (United States)
Submitted on 16-May-2007 (English)
Customer Rating: 4/5
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comments Very comfortable, pleasant
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From: "Hotel Guest, details on file." (United Kingdom)
Submitted on 11-Apr-2007 (English)
Customer Rating: 5/5
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comments Very clean and comfortable. Our 3 night rate was excellent. Reception staff very helpful, with sense of humour. Ideal location for city centre galleries, restaurants etc. Would definitely stay there again.
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From: "Hotel Guest, details on file." (Spain)
Submitted on 9-Apr-2007 (English)
Customer Rating: 3/5
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comments The room was VERY dark. In addition we would have liked not having to pay additionally for the breakfast. It says included.
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From: "Hotel Guest, details on file." (United Kingdom)
Submitted on 18-Mar-2007 (English)
Customer Rating: 4/5
.
comments Excellent location
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From: Frank McFadden (United Kingdom)
Submitted on 27-Feb-2007 (English)
Customer Rating: 5/5
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comments The Hotel was fantasic value - Superb location, excellent accommodation, great atmoshere and friendly professional staff. Super room. Next time I return to Madrid I will be staying at the Regina.
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From: Martin Reilly (Ireland)
Submitted on 22-Jan-2007 (English)
Customer Rating: 2/5
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comments GOOD: The hotel was very central and ideal for my needs. The staff were fantastic and very helpful. BAD: The room I had was very small and the air conditioning unit was intermittent
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From: Adrian Mooney (Ireland)
Submitted on 22-Jan-2007 (English)
Customer Rating: 5/5
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comments Excellent Hotel in an excellent location,could not have been more satisfied,I would highly recommend staying here while in Madrid.
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From: R.Sandham (United Kingdom)
Submitted on 21-Jan-2007 (English)
Customer Rating: 5/5
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comments Good central location and excellent value for money in terms of room size/comfort.
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From: Sue Burke (United Kingdom)
Submitted on 7-Jan-2007 (English)
Customer Rating: 4/5
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comments Excellent location and good clean hotel.
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From: Silvia Calero Pérez del Postigo (Spain)
Submitted on 30-Dec-2006 (English)
Customer Rating: 5/5
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comments Me encantó estar en el hotel regina madrid, de hecho fue una sorpresa porque nos dieron una de las mejores habitaciones. El sitio es ideal. Muchas gracias.
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From: "Hotel Guest, details on file." (Portugal)
Submitted on 6-Dec-2006 (English)
Customer Rating: 3/5
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comments Central, clean and ok for its category. Good bathroom, but the room was small even for a single.
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From: "Hotel Guest, details on file." (Ireland)
Submitted on 11-Oct-2006 (English)
Customer Rating: 4/5
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comments I think patrons should be aware that breakfast costs an extra Euro11 on top of the hotel rate.
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From: "Hotel Guest, details on file." (United Kingdom)
Submitted on 19-Sep-2006 (English)
Customer Rating: 4/5
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comments Hotel regina is a superb value hotel Very comfortable and well decorated. Small but pleasant bar selling nice cold beer. Very close to metro. Within walking distance to some nice bars. watch out for small local children pickpocketing or taking your mobile phone off the table in the local bars. Local police not bothered about tipsy british people reporting crimes. Madrid has some great buildings ruined by lots of graffiti.
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From: "Hotel Guest, details on file." (Canada)
Submitted on 10-Sep-2006 (English)
Customer Rating: 3/5
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comments Location excellent. Service average. Rooms dingy. Breakfast OK.
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From: "Hotel Guest, details on file." (United States)
Submitted on 1-Sep-2006 (English)
Customer Rating: 4/5
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comments the hotel is really good but the air conditioner sucks and the breakfast included is poor
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From: Christina Tarr (Spain)
Submitted on 24-Aug-2006 (English)
Customer Rating: 5/5
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comments Great hotel and great location and very reasonably priced. Alcala a great street to stay on -- centrally located and not too moisy.
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From: Diana Danelian (Armenia)
Submitted on 21-Aug-2006 (English)
Customer Rating: 5/5
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comments An excellent hotel and a great location that made our stay in Madrid so pleasant! Cozy and spacious rooms with well-considered home-like details. It is more than a three-star hotel! I would highly recommend it to my friends.
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From: "Hotel Guest, details on file." (United Kingdom)
Submitted on 15-Aug-2006 (English)
Customer Rating: 4/5
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comments Tidy and friendly hotel easy to find from metro and central to city and attractions
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From: "Hotel Guest, details on file." (United States)
Submitted on 14-Aug-2006 (English)
Customer Rating: 5/5
.
comments A excellent hotel for the price and location.
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From: Patricia haden (United States)
Submitted on 12-Jul-2006 (English)
Customer Rating: 3/5
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comments Excellent location. Inexpensive. Rooms so-so. Staff unfriendly and unwilling to go out of their way to help. There was an odor in one of the 5 rooms and the hotel could not find another to accomodate us.
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From: "Hotel Guest, details on file." (Spain)
Submitted on 17-Apr-2009 (English)
Customer Rating: 4/5
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From: Ainhoa Cantalapiedra (Spain)
Submitted on 23-Apr-2008 (English)
Customer Rating: 3/5
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From: Zeev Kalansky (United States)
Submitted on 3-Jan-2008 (English)
Customer Rating: 5/5
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From: Stephen Davis (Spain)
Submitted on 11-Dec-2007 (English)
Customer Rating: 5/5
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From: "Hotel Guest, details on file." (Argentina)
Submitted on 1-Oct-2007 (English)
Customer Rating: 5/5
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From: Simon Brown (France)
Submitted on 11-Jun-2007 (English)
Customer Rating: 4/5
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From: Jacqueline Walker (United Kingdom)
Submitted on 5-Mar-2007 (English)
Customer Rating: 4/5
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From: "Hotel Guest, details on file." (Spain)
Submitted on 4-Jan-2007 (English)
Customer Rating: 5/5
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From: Luis López Rodríguez (Spain)
Submitted on 15-Dec-2006 (English)
Customer Rating: 4/5
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From: "Hotel Guest, details on file." (United States)
Submitted on 10-Dec-2006 (English)
Customer Rating: 3/5
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From: Iago González Fernández (Spain)
Submitted on 25-Nov-2006 (English)
Customer Rating: 4/5
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From: "Hotel Guest, details on file." (Spain)
Submitted on 27-Sep-2006 (English)
Customer Rating: 3/5
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From: "Hotel Guest, details on file." (France)
Submitted on 8-Sep-2006 (English)
Customer Rating: 5/5
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From: Christina Roufs (United States)
Submitted on 1-Sep-2006 (English)
Customer Rating: 5/5
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From: Helena Sandstrøm (Norway)
Submitted on 18-Aug-2006 (English)
Customer Rating: 3/5
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From: patricio montt (Chile)
Submitted on 16-Aug-2006 (English)
Customer Rating: 5/5
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From: "Hotel Guest, details on file." (Canada)
Submitted on 14-Aug-2006 (English)
Customer Rating: 3/5
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From: Antonio Armando Figueira Guillan (Spain)
Submitted on 1-Aug-2006 (English)
Customer Rating: 3/5