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Hotel Petit Palace Puerta del Sol ***
C/ Arenal 4 (Esq. con Puerta del Sol), Madrid, Comunidad de Madrid
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Average satisfaction rating out of 5
for this property among customers
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rating  4.1/5
based on 50 reviews
Customer comments are strictly limited to customers who have used bookassist to make a reservation at this property. The bookassist team only invites customers to submit their comments after they have completed their stay.

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From: "Anonymous guest, details on file." (Spain)
Submitted on 2009-11-15 		Customer Rating: 5/5
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From: claudia cruz (Portugal)
Submitted on 2009-10-06 		Customer Rating: 5/5
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comments Fantastic location and good room
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From: VANESA PEDRAZA (Spain)
Submitted on 2009-09-28 		Customer Rating: 4/5
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From: alfredo fco hidalgo marques (Spain)
Submitted on 2009-09-13 		Customer Rating: 3/5
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From: Mark Powell (Spain)
Submitted on 2009-09-08 		Customer Rating: 5/5
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comments really great location, very friendly staff - and a clean and tidy room
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From: Deniz Ipek (Turkey)
Submitted on 2009-09-08 		Customer Rating: 4/5
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comments The hotel is at a very central place. We stayed in a family room (2 kids) in August. Good price for the value.
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From: Kirsty Boufenaz (United Kingdom)
Submitted on 2009-08-23 		Customer Rating: 3/5
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comments room was nice but very small and the door of the shower was not safe, it fell off every time it was opened
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From: Yelina Mariel Ibarra V. (Mexico)
Submitted on 2009-07-04 		Customer Rating: 5/5
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comments Esta super bien hubicado, la habitación esta muy espaciosa y comoda, una cama grande y el baño tmb esta muy bien. Muy limpias las habitaciones. Me hospede el 25 de junio, sali el 26 a paris y el 30 regrese al mismo hotel porke me encanto
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From: "Anonymous guest, details on file." (Italy)
Submitted on 2009-06-19 		Customer Rating: 3/5
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comments La camera 210 è molto rumorosa, la porta in vetro del bagno è pericolosa, il personale è gentile e disponibile, nonè corretto il pagamento nel momento della prenotazione.
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From: Deirdre McGowan (Ireland)
Submitted on 2009-06-16 		Customer Rating: 4/5
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comments The free bicyle hire was a real plus. Great central location within wlaking distance of the Palace and the old quarter with lots of nice restaurants and bars.
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From: "Anonymous guest, details on file." (United Kingdom)
Submitted on 2009-05-28 		Customer Rating: 5/5
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comments Excellent location. Very good breakfast. Room very comfortable, v. modern refurbishment. Staff helpful.
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From: Naomi King (United Kingdom)
Submitted on 2009-04-06 		Customer Rating: 5/5
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comments very central and modern and bright.
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From: "Anonymous guest, details on file." (Norway)
Submitted on 2009-04-02 		Customer Rating: 2/5
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comments Very nice and central location of the hotel and free internet connection is good as well. Friendly staff and free bike rental is a nice iniative. Bathroom door in glass is not a good solution. Ventilation at room was not good. Noise from the backstreet, not traffic, but from "homeless "persons that had taken location here.
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From: "Anonymous guest, details on file." (Ireland)
Submitted on 2009-03-30 		Customer Rating: 4/5
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comments Great Location and Very clean Hotel. Free internet in lobby. not sure about the glass toilet doors!!!
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From: GERARDO MENOCAL (Mexico)
Submitted on 2009-02-18 		Customer Rating: 5/5
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comments EXCELENTE UBICACION Y MAGNIFICO DESAYUNO
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From: "Anonymous guest, details on file." (Spain)
Submitted on 2009-01-09 		Customer Rating: 3/5
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comments El hotel muy bien y el personal muy amable. Lo único a reprochar es la limpieza que tenía mucho que desear
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From: "Anonymous guest, details on file." (Spain)
Submitted on 2008-12-30 		Customer Rating: 3/5
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comments Faltava un poco de limpieza mmas a fondo
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From: richard jose nelo (Spain)
Submitted on 2008-12-13 		Customer Rating: 2/5
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comments el hotel esta bien pero podria estar mejor el mobilario d la habitacion al igual que el del cuarto de baño
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From: "Anonymous guest, details on file." (Ireland)
Submitted on 2008-12-08 		Customer Rating: 2/5
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comments Staff were not very friendly or helpful
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From: "Anonymous guest, details on file." (Spain)
Submitted on 2008-11-28 		Customer Rating: 4/5
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comments Muy correcto. Metro y taxis a 30 segundos. Muy recomendable.
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From: "Anonymous guest, details on file." (United Kingdom)
Submitted on 2008-10-27 		Customer Rating: 4/5
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comments nice hotel, but did not like the glass doors on bathroom - no privacy, especially when there are three sharing a room.
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From: Bernard Hébert (Canada)
Submitted on 2008-09-18 		Customer Rating: 4/5
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comments The room was small but very functional. Lighting for reading was excellent and the bed comfortable. I appreciated having easy access to the internet. Breakfast was also very good for the price.
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From: "Anonymous guest, details on file." (Ireland)
Submitted on 2008-08-26 		Customer Rating: 5/5
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comments The hotel is very central. The staff were very friendly & helpful. The room was small but sufficient for a city break,clean towels were provided daily.
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From: "Anonymous guest, details on file." (Puerto Rico)
Submitted on 2008-06-10 		Customer Rating: 4/5
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comments Es un excelente hotel, muy bien ubicado en la Puerta del Sol, el mismo corazón de Madrid. El personal es muy simpático y los que atienden el mostrador son muy diligentes, dispuestos a ayudar al huésped en todo. El único problema es la falta de seguridad. Entran los carteristas al vestíbulo del hotel. Se debería contratar a un guardia de seguridad.
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From: "Anonymous guest, details on file." (Spain)
Submitted on 2008-06-08 		Customer Rating: 4/5
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comments Todo estuvo bien, excepto el mobiliario de la habitación que era un poco viejo
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From: António Marinho (Portugal)
Submitted on 2008-06-01 		Customer Rating: 4/5
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comments Bem localizado, moderno e simpático. Deviam incluir o pequeno almoço.
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From: LUIS GERARDO MAYAGOITIA (Mexico)
Submitted on 2008-05-20 		Customer Rating: 5/5
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comments EXCELENTE TRATO DE SUSANA, CRISTINA Y SONIA
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From: "Anonymous guest, details on file." (Australia)
Submitted on 2008-05-18 		Customer Rating: 4/5
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comments great location. Got what you paid for
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From: Joseph Thomas (United States)
Submitted on 2008-05-08 		Customer Rating: 5/5
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comments excellent value for the price. Great location
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From: Luz Adriana Llamas (Mexico)
Submitted on 2008-04-07 		Customer Rating: 4/5
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comments ME ENCANTA LA ATENCIÒN Y LA DECORACIÒN DE SUS HOTELES, LA UBICACIÒN SIN DUDA ES LA MEJOR, ESPERO REGRESAR PRONTO
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From: "Anonymous guest, details on file." (Spain)
Submitted on 2008-03-09 		Customer Rating: 4/5
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comments La estancia fue satisfactoria teniendo en cuenta que estuvimos 2 adultos y 2 niños
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From: "Anonymous guest, details on file." (Spain)
Submitted on 2008-02-25 		Customer Rating: 4/5
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comments muy bien, muy centrico, la habitacion excelente, como nos tiene acostumbrados la cadena High Tech, el desayuno completito, gracias
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From: "Anonymous guest, details on file." (Australia)
Submitted on 2008-01-17 		Customer Rating: 4/5
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comments The location was the hotels' best feature along with the young, friendly and helpful staff and the wonderful breakfasts. The name 'Hi Tech' is not really appropriate as simple things like the computers for internet use were inadequate and the internet was not really secure in my opinion. Outdated decor with too many controls for the shower, as for those glass doors in the bathrooms, these should go!
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From: Félix de Vera Almenar (Spain)
Submitted on 2007-04-20 		Customer Rating: 5/5
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comments Comfortable, clean. I'd like the free safe box in room with a card system for open/close. The location is perfect for enjoy Madrid, with a near safe and comfortable, but expensive, parking
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From: Jonathan Crawley (United Kingdom)
Submitted on 2007-04-11 		Customer Rating: 3/5
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comments I have stayed in Petit Palce Hotels twice now and on both occations the hotels have been ideally located close to Metro stations and the lively parts of central Madrid. I love the style of Petit Palace Hotels and its cleverly refurbished surroundings adds to their class.
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From: "Anonymous guest, details on file." (Spain)
Submitted on 2007-03-08 		Customer Rating: 4/5
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comments Como hotel para estar unos dias en el mismo centro de Madrid, perfecto. Todo te lo tienes a mano. El personal muy atento.El desayuno , para lo pequeñito que es aquello, muy completo. Lo peor, hay un poco de ruido en la habitacion, pero entiendo que lo da la zona , como cualquier otra. y la ducha, que estaba con mucho moho en las juntas, deberian de arreglarlo porque da un aspecto de mala limpieza en ese aspecto, cuando no es asi.
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From: "Anonymous guest, details on file." (Ireland)
Submitted on 2007-01-10 		Customer Rating: 4/5
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comments Fantastic location. Friendly staff. Rooms very small though.
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From: "Anonymous guest, details on file." (United States)
Submitted on 2007-01-01 		Customer Rating: 5/5
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comments We had a four person room which provided more space than expected. The location was excellent for people who want to be in the Puerta del Sol area.
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From: Zoe (Spain)
Submitted on 2006-10-05 		Customer Rating: 5/5
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comments Hotel genial, muy bien localizado, en plena Puerta del Sol junto a la entrada de metro. Habitaciones amplias, muy bien equipadas, y muy amable el personal. 100% recomendable.
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From: "Anonymous guest, details on file." (Spain)
Submitted on 2006-08-28 		Customer Rating: 4/5
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comments Muy céntrico.Metro prácticamente en la puerta.Habitaciones limpias, luminosas.Un poco pequeñas.Decoración moderna.Muy buena relación calidad-precio, sobre todo en habitación familiar.En contra, acceso complicado en coche.Hay parking publicos cerca (bastante caros)
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From: mark murphy (Spain)
Submitted on 2009-03-05 		Customer Rating: 4/5
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From: JOSE LUIS JAVIER GOMES (Spain)
Submitted on 2008-11-02 		Customer Rating: 4/5
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From: "Anonymous guest, details on file." (Spain)
Submitted on 2008-10-15 		Customer Rating: 4/5
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From: Leslie Baute Caraballo (Venezuela)
Submitted on 2008-09-21 		Customer Rating: 5/5
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From: Hamid ULLAH (Canada)
Submitted on 2008-07-21 		Customer Rating: 4/5
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From: "Anonymous guest, details on file." (Spain)
Submitted on 2008-07-14 		Customer Rating: 4/5
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From: "Anonymous guest, details on file." (Spain)
Submitted on 2008-05-10 		Customer Rating: 4/5
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From: Jesús Herrera Ruiz (Spain)
Submitted on 2008-03-29 		Customer Rating: 5/5
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From: "Anonymous guest, details on file." (Spain)
Submitted on 2007-10-03 		Customer Rating: 4/5
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From: "Anonymous guest, details on file." (Spain)
Submitted on 2006-10-29 		Customer Rating: 4/5