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Hotel Lusso Infantas Madrid

Calle Infantas, 29, Madrid, Comunidad de Madrid

4.4
5

Average satisfaction rating out of 5 for this property among customers:

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Customer Rating: 5/5

From: Hotel Guest, details on file. (N/A)

Submitted on 27-Nov-2017 (English)

Very helpful and friendly staff. Rooms were clean. The 'Handy' (a smartphone we could use during our stay) came in very handy and it is a supernice feature i've never seen before. Thank you Lusso Infanta for helping making our stay in Madrid wonderful!


Customer Rating: 4/5

From: Hotel Guest, details on file. (Netherlands)

Submitted on 19-Nov-2017 (English)

Staff was friendly. What I missed was comments about breakfast.

Hotel Response:

Dear guest. Thank you for sharing your experience in our hotel. Regards Juan Carlos Lucena


Customer Rating: 4/5

From: Jesus Chambers (United Kingdom)

Submitted on 11-Nov-2017 (English)

Great location and helpful staff. Must be one of the best hotels in Madrid price wise. Can not give a 5 because there was a long wait for the water to get hot, it wasn't instant. I would definitely book again if I visit Madrid. Highly recommended.

Hotel Response:

Dear Mr. Chambers. We are glad to know that you enjoyed your stay in our hotel. Thank you for your nice words about the location and our staff. Thank you for recommend us! Best regards Juan Carlos Lucena


Customer Rating: 5/5

From: Simon Barlow (United Kingdom)

Submitted on 11-Nov-2017 (English)

Staff nice, great room and fantastic location. All good!

Hotel Response:

Dear Mr. Barlow. Thank you very much your nice remark, we hope to see you soon!. Regards Juan Carlos Lucena


Customer Rating: 5/5

From: Margaret Crombie (Australia)

Submitted on 4-Nov-2017 (English)

I found the hotel delightful and comfortable and the staff very helpful, particularly Juan at reception.


Customer Rating: 3/5

From: Hotel Guest, details on file. (United States)

Submitted on 24-Oct-2017 (English)

Convenient location. Very Helpful Staff Modest accomodations, but very serviceable.


Customer Rating: 3/5

From: Hotel Guest, details on file. (United States)

Submitted on 23-Oct-2017 (English)

I have stayed here many times, but it had been about 4 years since my last stay. The staff remains outstanding, and rooms and common areas are very clean. it is time to update the furnishings, get larger screen TVs, and replace the worn bed coverings.


Customer Rating: 5/5

From: ARTUR MOTHEO (Brazil)

Submitted on 20-Oct-2017 (English)

Nice people, nice restaurant and nice place. I was completely satisfied.

Hotel Response:

Dear Artur. Thank you very much for the nice remark you have shared with all the travellers. We hope to see you soon. Juan Carlos Lucena


Customer Rating: 5/5

From: Mervyn Wycherley (United Kingdom)

Submitted on 14-Oct-2017 (English)

Perfect place to stay which benefits from a very lovely friendly young lady on reception!


Customer Rating: 5/5

From: mark strachan (United Kingdom)

Submitted on 30-Sep-2017 (English)

Great hotel, lovely staff, fantastic location, easy to get around to eat, drink and enjoy Madrid. We loved the hotel and will stay there whenever we return to Madrid.

Hotel Response:

Dear Mark. Thank you very much for the nice remark you have shared aboyut the hotel, we appreciate it. The hotel location is perfect to enjoy the big variety of leisure that Madrid offer. Around the hotel you will find a lot places to eat, to dance, etc... We hope to see you very soon! Best regards Juan Carlos Lucena


Customer Rating: 5/5

From: Joseph Spano (United States)

Submitted on 18-Sep-2017 (English)

The room we reserved had street construction so we asked to be moved. Juan at the reception desk was amazing he found us a perfect room. The hotel is great, perfect location, the restaurant is great for breakfast. If you are English speaking, it's no problem, the staff is very accommodating. I can't say enough about Juan. He is an exemplary employee with excellent customer appreciation skills. I would highly recommend this hotel for personal and or business...It far exceeded my expectations


Customer Rating: 5/5

From: Lyn Barrett (United States)

Submitted on 18-Sep-2017 (English)

The hotel was lovely and very quiet. Rooms are upgraded and the bed was very comfortable. Front desk and restaurant team members were very helpful and accommodating. Breakfast was beyond expectations! Centrally located to everything! Loved it.

Hotel Response:

Dear Lyn. We are glad to know that the hotel covered all your expectations. Thank you for the nice words about our staff, they are very nice always. We want to thank you specially your words about our breakfast, we also think that we are offering a very good value for money (only 11€ if you reserve in this site). See you soon!. Best regards Juan Carlos Lucena


Customer Rating: 5/5

From: Carole Turner (United States)

Submitted on 13-Sep-2017 (English)

Great hotel, breakfast was amazing, room was perfect, staff helpful and kind. Highly recommend.

Hotel Response:

Dear Carole. Thank you very much for the nice words you have shared with all the travellers. Actually we have a special and exclusive offer for breakfast only in this website. Normally the price is 14,30€ but now in the hotel website the price is only 11€. Thank you for your recommendations. Best regards Juan Carlos Lucena


Customer Rating: 5/5

From: Josue Dooboory (United Kingdom)

Submitted on 7-Sep-2017 (English)

Nice hotel with friendly staff and always ready to help. Definitely a place to stay when you are in Madrid

Hotel Response:

Dear Josue. We are glad to know that your spent a good stay in our hotel. Thank you very much for your nices words about our staff they appreciate it. We hope to see you soon. Best regards Juan Carlos Lucena


Customer Rating: 5/5

From: Giovanni Borlengo (Italy)

Submitted on 4-Sep-2017 (English)

Ottimo hotel proprio dietro la Gran Via verso Piazza de Cibeles, quindi comodo a piedi per ragiungere la Puerta del Sol in 10 minuti. Pulizia e cordialita' caratteristiche principali. Camere silenziose , bagno grande con bidet. Consigliato e tutti

Hotel Response:

Caro Giovanni: Molte grazie per la sua recensione. Per noi é un honore recibere opinioni come questa. Faró sapere allo staff dell’Hotel di questo e aspettiamo rivederla presto con noi. La porgiamo distinti saluti. Il direttore.


Customer Rating: 5/5

From: Hotel Guest, details on file. (United Kingdom)

Submitted on 24-Aug-2017 (English)

Great 4 night stay at the Lusso Infantas this August. I don't believe you could beat it for value...slap bang in the middle of all Madrid's main attractions and nestled on the edge the of the quirky Chueca district. Great location. It doesn't have the grandeur or glamour of some of the larger hotels or the cool of some smaller boutique hotels but overall it was fantastic value for the price. The rooms are a little dated but our room was spacious and spotlessly clean. The bathroom was also spacious and modern. The breakfast and breakfast room were excellent... not a cheap addition to the stay but we found it was well worth the extra for us. Lots of variety, fresh and everyday the staff remembered our special dietary needs which impressed us. The staff really make this place. The cleaners, the breakfast restaurant staff and all on reception were wonderful. Always friendly and always responded to our requests in an efficient manner. A special mention to Paula on reception....what a delight! Always smiling, friendly and efficient. Happy to recommend this hotel. I would love to return one day.


Customer Rating: 4/5

From: Hotel Guest, details on file. (United States)

Submitted on 16-Aug-2017 (English)

Great service! Great Location!

Hotel Response:

Thank you very much!


Customer Rating: 4/5

From: Christian Andersson (Sweden)

Submitted on 15-Aug-2017 (English)

Nice and clean hotel. The employees were very helpful at all times and spoke good English.

Hotel Response:

Dear Christian, Thank you very much for the nice remark you have shared, we appreciate it. We hope to see you very soon. Regards Juan Carlos Lucena


Customer Rating: 5/5

From: Hotel Guest, details on file. (United States)

Submitted on 6-Aug-2017 (English)

Front desk very helpful. Location is great. Good clean rooms. Good breakfast selection. We walked to Royal Palace and Cathedral.

Hotel Response:

Dear Vinod, First of all we would like to thank you for choosing us and spend a few minutes to let your opinion about our hotel, this always help us to improve. As you good say the location cannot be better we are in a quiet area that also permits you visit the city by walk. We are happy to know you felt comfortable here at the Lusso Infantas. Our staff works very hard trying to make our costumer’s stay nicer. We hope to see you. Regards Juan Carlos Lucena


Customer Rating: 4/5

From: Hotel Guest, details on file. (United States)

Submitted on 30-Jul-2017 (English)

Nice hotel. Well located, near many restaurants and Gran Via. Reasonably priced. I would stay there again.

Hotel Response:

Dear James , First of all we would like to thank you for take a few minutes and let us your opinion, this really helps us to improve. We are glad to know your stay with us was good. You are right the hotel is situated near to many different options of restaurants, bars.. and to the most interesting places of Madrid We hope to see you again soon Regards Juan Carlos Lucena