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Hotel Infanta Mercedes

C/ Huesca 21, Madrid


Average satisfaction rating out of 5 for this property among customers:

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Customer Rating: 4/5

From: Hotel Guest, details on file. (Portugal)

Submitted on 26-Nov-2017 (English)

Nice room, with a private bathroom, tv and free wi-fi; nice location, easy to find, close to the metro station; a few nice caffes and grocery stores in the neighborhood; the staff is really nice and helpful; with an affordable price. I recommend.

Customer Rating: 4/5

From: Hotel Guest, details on file. (United States)

Submitted on 22-Oct-2017 (English)

The young man at the front desk who met me on my arrival Saturday morning was pleasant and very helpful.

Customer Rating: 5/5

From: Mark Harris (United Kingdom)

Submitted on 19-Sep-2017 (English)

I booked the hotel for a weekend away with my adult children. The accomodation was basic but clean and in line with my expectations for the price we paid. Check in was easy and throughout our stay the reception staff were excellent. Their english was excellent and they were always helpful. In fact all of the hotel staff that we met always spoke and wore a smile. My daughter unfortunately had her bag stolen whilst we were in Madrid which had the room safe key in it. The staff at the hotel were sympathetic and extremely helpful in helping her gain access to the safe without additional charge. This was most appreciated and helped ease a difficult situation. The Wifi signal was consistant and good, there was always hot water, clean towels, and the shower was powerful and refreshing. Overall excellent value and a great place, handily located just outside the city centre with access to buses and the metro to explore Madrid. My son lives in Madrid and I will definately use this hotel when I visit in future.

Customer Rating: 5/5

From: Francisco Colon (United States)

Submitted on 4-Sep-2017 (English)

It is located in a nice part of Madrid, quiet and streets are clean. It is a small hotel and low priced. If you are looking for luxury a la Ritz Carlton look elsewhere. It is clean and the service is good. Friendly staff and it has a small restaurant that has a good selection of items for breakfast. Overall experience is good.

Customer Rating: 5/5

From: Stanley Greenfield (United States)

Submitted on 16-Jul-2017 (English)

Great location

Customer Rating: 3/5

From: Roger Nyamugabo (Zaire)

Submitted on 15-May-2017 (English)

It was ok in general only that the curtain was dirty

Customer Rating: 4/5

From: Brian Holland (United Kingdom)

Submitted on 2-Mar-2017 (English)

A reasonably priced hotel in a good position in Madrid, clean and comfortable, ideal for a weekend or 2-3 days stay. Very quiet in the night, perfect for a good rest.

Customer Rating: 5/5

From: Kerry Freeman (Malta)

Submitted on 24-Nov-2016 (English)

The hotel was surprisingly way above expectations. Very clean. Close to public amenities. Quiet. But a special recommendation towards the staff. Very friendly and helpful. Especially the young girl at reception. Thank you!

Customer Rating: 5/5

From: Richard Marini (United States)

Submitted on 13-Aug-2016 (English)

The front desk men are some of the nicest people. Always willing to give directions or suggestions on good places in Madrid. They should be complimented.

Customer Rating: 5/5

From: Hotel Guest, details on file. (United Kingdom)

Submitted on 29-Feb-2016 (English)

Pleasant hotel and fab breakfast..

Customer Rating: 4/5

From: Hotel Guest, details on file. (India)

Submitted on 1-Feb-2016 (English)

Very good stay for a business trip

Customer Rating: 4/5

From: Valeria Arca (Italy)

Submitted on 16-Nov-2015 (English)

Good value hotel, even though our room required a bit restoring. Nice and helpful staff. Great breakfast.

Customer Rating: 5/5

From: Yousaf Syed (Spain)

Submitted on 4-Sep-2015 (English)

It was nice and quite

Customer Rating: 4/5

From: Vlatko Neloski (Slovenia)

Submitted on 19-May-2015 (English)

Good hotel, good value for money. Polite staff, special praise for the receptionist Enrique.

Customer Rating: 5/5

From: Michael Sams (United States)

Submitted on 17-Mar-2015 (English)

Lovely hotel with modern interior. Very comfortable and helpful staff.

Customer Rating: 5/5

From: Eden Canite (United States)

Submitted on 25-Dec-2014 (English)

I have travelled in different countries all over the world - this may sound exagerrated but honestly this has the BEST customers service we ever had. We were originally thinking of visiting Madrid just once in our lifetime but we are now thinking of coming back here again esp staying on this hotel- it's a good walk to the Metro but the ambiance, the amennities, the service are outstanding - hope all hotels are like this - i highly recommend this!

Customer Rating: 5/5

From: frank mackay (United Kingdom)

Submitted on 11-Dec-2014 (English)

stayed one night whilst attending game at bernebau - hotel is well situated, staff pleasant and v nice breakfast -room was a bit tired with non functioning air con and broken window catches but bed comfy and bathroom fine-all in all felt it was well worth what we paid

Customer Rating: 5/5

From: YaMina BOUDEMAGH (France)

Submitted on 14-Jul-2014 (English)

Excellent stay at this hotel - highly recommend - price / quality ratio is very satisfying us back to Madrid with great pleasure! thank you to all the team Infanta Mercedes. Mina (Montpellier, France)

Customer Rating: 4/5

From: Martin Dunn (United Kingdom)

Submitted on 28-Oct-2013 (English)

Very pleased with standard of room and service provided

Customer Rating: 5/5

From: Patricia Fitzpatrick (Ireland)

Submitted on 16-Sep-2013 (English)

We have stayed in this hotel twice now and have been extremely pleased with the accommodation and service both times. The staff (especially on reception)have always been very friendly and really helpful. Thank you to All, keep up the good work! John & Tricia