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Hotel Francisco I

C/ Arenal 15, Madrid, Comunidad de Madrid

4.4
5

Average satisfaction rating out of 5 for this property among customers:

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Customer Rating: 5/5

From: Cindy Bradshaw (United States)

Submitted on 20-Jul-2017 (English)

Wonderful hotel, great location, super staff. I highly recommend!!!

Hotel Response:

Dear Guest, Thank you very much for taking the time to write us such a delightful review. We are very happy to know that you enjoyed your stay with us and liked every aspect of the Hotel. We like to tailor made each stay to transform your experience in to an unforgettable memory. We hope to welcome you back in what is now your Home in Madrid! Kind regards, Guest Relations.


Customer Rating: 5/5

From: Rune Nordbye (Norway)

Submitted on 1-Jul-2017 (English)

Very nice room 401. 4 beds. Very good wifi. Very good AC! Superb breakfast!! Location fantastic!!

Hotel Response:

Dear Guest, Thank you for taking the time to write us such a delightful review. We are very happy to know that you enjoyed your stay with us and specially our breakfast. We hope to welcome you back in what is now your home in Madrid. Kind regards, Guest Relations.


Customer Rating: 5/5

From: Sonia Morales (United States)

Submitted on 21-Jun-2017 (English)

Clean rooms and excellent customer service!

Hotel Response:

Dear Guest, Thank you for taking the time to write us such a delightful review. We are very happy to know that you enjoyed your stay with us and liked our rooms. The Hotel Team works every day in order to make your experience an unforgettable memory. We hope to welcome you back in what is now your home in Madrid. Kind regards, Guest Relations.


Customer Rating: 5/5

From: Mariela Arze (Panama)

Submitted on 20-Jun-2017 (English)

Muy buen hotel y muy buena atencion. El desayuno super y el cuarto amplio y comodo .Muchas Gracias!

Hotel Response:

Querido Huésped, Muchas gracias por su estupendo comentario. Nos alegra mucho saber que pasó una agradable estancia con nosotros y que le gustó todos los aspectos del Hotel y sobre todo el desayuno. Nuestro Equipo trabaja de forma diaria para poder hacer de su estancia un recuerdo inolvidable. ¡Muchas gracias a ustedes! Esperamos recibirle de nuevo en lo que ahora es su casa en Madrid. Reciba un cordial saludo, Guest Relations.


Customer Rating: 5/5

From: Dante Villa (United States)

Submitted on 18-Jan-2017 (English)

Excellent hotel. Great customer service. All specific requests were met. Really clean and spacious enough for our family of four. Great location. Perfect hotel. I have nothing bad to say. I was extremely satisfied. Really great place to stay.

Hotel Response:

Dear Guest, Thank you very much for such a wonderful comment. We are delighted to know that you had an amazing time with us and that you enjoyed all the aspects of the Hotel. Specially our spacious family rooms. We hope to welcome you back in what is now your Home in Madrid. Kind regards, Guest Relations.


Customer Rating: 5/5

From: Manu Rönkkö (Finland)

Submitted on 16-Jan-2017 (English)

The hotel is very comfortable and the different styles of decorations give the hotel a very classy look. The location is brilliant and the service of staff members fluent to ensure a good stay. I would happily return to hotel Francisco during future stays in Madrid.

Hotel Response:

Dear Guest, Thank you for taking the time to write us such a delightful review. We are very happy to know that you enjoyed your stay with us and liked our rooms and different styles. The Hotel Team works every day in order to make your experience in an unforgettable memory. We hope to welcome you back in what is now your home in Madrid. Kind regards, Guest Relations.


Customer Rating: 4/5

From: Hotel Guest, details on file. (Italy)

Submitted on 12-Jan-2017 (English)

Posizione strategica. Pulizia ottima.

Hotel Response:

Dear Guest, Thank you very much for such a wonderful review. We are very happy to know that you enjoyed your stay with us. We work every day in order to make your experience in to an unforgettable memory. We hope to welcome you back in the near future. Kind regards, Guest Relations


Customer Rating: 5/5

From: Christopher Bradley (United States)

Submitted on 8-Jan-2017 (English)

A nice, clean hotel in a good location. Staff was helpful in obtaining a taxi at checkout.

Hotel Response:

Dear Guest, Thank you very much for such a wonderful review. We are very happy to know that you enjoyed all aspects of our Hotel. The Team works everyday in order to make your experience into an unforgettable memory. The Hotel Team is always there to help you as much as we can. We hope to welcome you back in what is now your home in Madrid. Kind regards, Guest Relations.


Customer Rating: 5/5

From: Susan Strickland (Canada)

Submitted on 4-Dec-2016 (English)

Thank you to the reception and concierge team for making our stay so fabulous! My daughter and I stayed at Hotel Francisco I for a 4-night stay and can't say enough about this boutique hotel. From the moment we arrived until we departed, we were treated royal. An absolutely charming property 300m from the heart of Madrid's city centre. Contemporary interior with a fabulous breakfast option. We can't wait to return for another visit and will highly recommend this hotel to our family and friends.

Hotel Response:

Dear Guest, Thank you very much for taking the time to write us such a delightful review. We are very happy to know that you enjoyed your stay with us and liked every aspect of the Hotel. We like to tailor made each stay to transform your experience in to an unforgettable memory. We hope to welcome you back in what is now your Home in Madrid! Kind regards, Guest Relations.


Customer Rating: 5/5

From: Joan Mcmahon (United States)

Submitted on 23-Nov-2016 (English)

This hotel is in a great location to visit all the tourist spots. It's located on a pedestrian street, very safe and many eateries. The staff were very accomodating, pleasant and willing to advise or book tours. The hotel has recently been renovated and housekeeping keeps things shinning. Metro just down the street--an easy walk. Boston, Ma

Hotel Response:

Dear Guest, Thank you very much for taking this time to write us such a wonderful review. We are very happy to know that you enjoyed your stay with us. Due to our location, we are a few minutes walking from the main touristic attractions of Madrid and surrounded by a great variety of bars, restaurants and shops from which to choose. We work every day in order to make your experience a beautiful memory to remember. We hope to welcome you back in what is now your Home in Madrid. Kind regards, Guest Relations.


Customer Rating: 4/5

From: Hotel Guest, details on file. (United Kingdom)

Submitted on 21-Nov-2016 (English)

Brilliant location, clean, modern rooms and friendly staff. Easy airport connections. Would recommend it

Hotel Response:

Dear Guest, Thank you very much for such a wonderful comment. We are delighted to know that you had an amazing time with us and that you enjoyed all the aspects of the Hotel. We are located in the center of Madrid, having the main touristic attractions just a few minutes walking from us. We hope to welcome you back in what is now your Home in Madrid. Kind regards, Guest Relations.


Customer Rating: 5/5

From: Hotel Guest, details on file. (Belgium)

Submitted on 19-Nov-2016 (English)

Our stay was absolutely wonderful! Beautiful room, helpful and friendly staff, great location.

Hotel Response:

Dear Guest, Thank you very much for such a wonderful review. We are very happy to know that you enjoyed all aspects of our Hotel. The Team works everyday in order to make your experience into an unforgettable memory. We hope to welcome you back in what is now your home in Madrid. Kind regards, Guest Relations.


Customer Rating: 5/5

From: Hotel Guest, details on file. (United States)

Submitted on 11-Nov-2016 (English)

We had a great stay! The location is super, people are very friendly, will come back!

Hotel Response:

Dear Guest, Thank you very much for such a wonderful comment. We are delighted to know that you had an amazing time with us and that you enjoyed all the aspects of the Hotel. We work everyday in order to make your experience an unforgettable memory. We hope to welcome you back in what is now your Home in Madrid. Kind regards, Guest Relations.


Customer Rating: 5/5

From: IRINA SHANGINA (Russian Federation)

Submitted on 8-Nov-2016 (English)

Perfect hotel, excellent staff, spacious room with 2 bathroom, good breakfast. I would recommend.

Hotel Response:

Dear Guest, Thank you for taking the time to write us such a delightful review. We are very happy to know that you enjoyed your stay with us and liked our rooms. The Hotel Team works everyday in order to make your experience in an unforgettable memory. We hope to welcome you back in what is now your home in Madrid. Kind regards, Guest Relations.


Customer Rating: 4/5

From: David Segrave (United Kingdom)

Submitted on 23-Sep-2016 (English)

Superb location, well appointed room with very comfortable bed and good views. Excellent breakfast and service.

Hotel Response:

Dear Guest, Thank you for taking the time to write us such a delightful review. We are very happy to know that you enjoyed your stay with us and specially our breakfast. We hope to welcome you back in what is now your home in Madrid. Kind regards, Guest Relations.


Customer Rating: 5/5

From: Paulette Damico (United Kingdom)

Submitted on 18-Sep-2016 (English)

Spotlessly clean. Good staff. Friendly hard working cleaners. Good breakfast. Quiet rooms. Great decor. Good shower. Loved everything

Hotel Response:

Dear Guest, Thank you very much for such a wonderful review. We are very happy to know that you enjoyed all aspects of our Hotel. The Team works everyday in order to make your experience into an unforgettable memory. We hope to welcome you back in what is now your home in Madrid. Kind regards, Guest Relations.


Customer Rating: 4/5

From: Neil Duggan (United Kingdom)

Submitted on 29-Aug-2016 (English)

A great hotel in a superb location. The family suite was ideal for us. Hotel staff were very helpful. The only improvement would be our room lacked an outside window which we didn't like.

Hotel Response:

Dear Guest, Thank you very much for taking the time to write such a wonderful review. We are very happy that you enjoyed the stay with us and that you liked all the facilities of the Hotel. Due to our location, we are a few steps away from the main touristic attractions of the city as well as surrounded by Madrid’s lifestyle. We hope to see you in your next trip to Madrid. Kind regards, Guest Relations


Customer Rating: 5/5

From: Hotel Guest, details on file. (Australia)

Submitted on 24-Aug-2016 (English)

Great location, charming staff and well appointed hotel. We were very disappointed that we only had one night with you when we had booked and paid for two. Our travel plans were severely disrupted by a flight delay which caused a knock on effect and we were unable to get to Madrid in time for our first night.

Hotel Response:

Dear Guest, Thank you very much for writing such a wonderful comment. It is delightful to know that you enjoyed your stay with us. Our team works every day in order to improve the experience of each guest. We are sorry to know that you could not enjoy the entire stay due to a disruption in your journey. We hope to welcome you back in what is now your Home in Madrid. Kind regards, Guest Relations.


Customer Rating: 5/5

From: ESTELLE MOREAU (France)

Submitted on 10-Aug-2016 (English)

The location is just perfect, everyone was nice and helpful and the terrace room was just fantastic. I will definitely stay there again next time I visit Madrid.

Hotel Response:

Dear Guest, Thank you very much for such a wonderful review. We are very happy to know that you enjoyed your stay with us and that you were delighted with our rooms with terrace, from which you enjoyed the vibrant city underneath you. We work every day in order to make your experience in to an unforgettable memory. We hope to welcome you back in the near future. Kind regards, Guest Relations


Customer Rating: 5/5

From: virginia ferro (United Kingdom)

Submitted on 27-Jul-2016 (English)

The staff was very helpful on resolving the issues I had with the bedroom allocated. The breakfast menu was good and clean and spacious dining room

Hotel Response:

Dear Guest, Thank you very much for taking the time to write us such a positive review. We are very happy to know that you enjoyed your stay with us. We work each day in order to make your experience an unforgettable memory. We hope to welcome you back in what is now your Home in Madrid. Kind regards, Guest Relations