Average satisfaction rating out of 5
for this property among customers |
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| Customer comments are strictly limited to customers who have used bookassist to make a reservation at this property. The bookassist team only invites customers to submit their comments after they have completed their stay. |
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From:
"Anonymous guest, details on file."
Submitted on
2008-11-26
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Customer Rating:
5/5 |
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bien atendido,habitaciones renovadas espectaculares, ubicacion
increible y a un precio excelente |
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From:
IDA KLEIN
Submitted on
2008-11-10
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Customer Rating:
3/5 |
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our main complaint was that one of the clerks in the hotel know almost no english and was also rather stupid.my husband rang from overseas and it took him 5 minutes to be put through to me because the fellow didn;t understand english. |
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From:
victoria fernandez
Submitted on
2008-11-05
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Customer Rating:
5/5 |
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me alojé en la 5ª planta y realmente estuve muy comoda, limpieza por todos lados y muy amables en el trato |
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From:
Cecilia Villamar
Submitted on
2008-11-04
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Customer Rating:
4/5 |
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Magnifico hotel y la ubicacion extraordinaria, solamente el desayuno demasiado austero |
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From:
"Anonymous guest, details on file."
Submitted on
2008-11-03
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Customer Rating:
4/5 |
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Muy buena atencion y muy bueno el hotel |
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From:
Jorge Enrique Beades
Submitted on
2008-11-01
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Customer Rating:
5/5 |
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Me alojo en ese hotel desde 1975. Lo recomiendo por la buena atencion y por su excelente ubicacion. |
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From:
maria cecilia martinez
Submitted on
2008-11-01
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Customer Rating:
3/5 |
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El hotel es bueno,pero excesivamente ruidoso (ya que esta ubicado en una zona altamente concurrida por jovenes).El televisor de la habiitacion es muy antiguo y de 14 pulgadas a lo mas;ademas de ser blanco y negro y de tener solo 3 a 4 canales.Desayuno bien salvo que no hay fruta ni huevos revueltos. |
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From:
HELEN MCDONALD
Submitted on
2008-10-22
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Customer Rating:
4/5 |
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Rooms were very basic, no tea making facilities or fridge.
But clean and i an excellent location
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From:
mattheus asselbergs
Submitted on
2008-10-21
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Customer Rating:
4/5 |
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If you need a good bed in a central location and do not need luxery, it is a good choice |
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From:
Jesus Sola Olivares
Submitted on
2008-10-20
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Customer Rating:
3/5 |
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Las habitaciones superiores muy nuevas y modernas, el inconveniente del ascensor que no llega a las plantas superiores y hay que subir andando, el comedor para el desayuno en la ultima planta y muy pobre ademas eramos 6 personas y teniamos que desayunar en mesas separadas, no querian juntar dos mesas, poca amabilidad en el comedor. |
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From:
JOSE RAUL CRUZ
Submitted on
2008-10-15
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Customer Rating:
3/5 |
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Lamentablemente no cuentan con servicio de internet y no me esperaba que un hotel no contara con este servicio tan básico hoy en dia por lo cual debí mudarme a un hotel que contara con él. |
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From:
Rosie Hollis
Submitted on
2008-10-15
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Customer Rating:
4/5 |
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Breakfast was pretty bad, how hard is it to provide a decent breakfast? |
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From:
Jesùs Marcano
Submitted on
2008-10-13
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Customer Rating:
5/5 |
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He sido atendido como un huesped de pimera. Un abrazo a todos. |
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From:
VERONICA JIMENEZ CUENCA
Submitted on
2008-10-07
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Customer Rating:
5/5 |
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Ha sido muy buena, la gente muy amable y las habitaciones espaciosas y muy limpias, volveré sin duda alguna. Verónica |
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From:
Christiane Dassau
Submitted on
2008-10-01
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Customer Rating:
4/5 |
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Old house in renovation, rooms really fantastic!!! Rest will be great later.Everybody friendly. Breakfast poor. |
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From:
"Anonymous guest, details on file."
Submitted on
2008-09-26
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Customer Rating:
5/5 |
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I was extremely pleased with the modern, high quality room and amenities it offered. It was the nicest room of my 3-country trip. The bathroon was huge and state of the art. The hotel was very central and in a busy area, however, the double-paned glass helped to keep the noise down. The rest of the hotel reflects an old world charm as it has not been renovated. The only disappointed was the breakfast as it was limited and not of the best quality. Overall, I would recommend Hotel Francisco and I would stay there again. This property was 3+ stars. |
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From:
Stig Berg-Johansen
Submitted on
2008-09-23
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Customer Rating:
4/5 |
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Should have been som ham and cheese in addition to the jam. |
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From:
"Anonymous guest, details on file."
Submitted on
2008-09-17
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Customer Rating:
1/5 |
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el precio estaba bien, pero la habitacion era muy incomoda, había mucho ruido y era estremadamente caliente |
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From:
"Anonymous guest, details on file."
Submitted on
2008-09-16
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Customer Rating:
3/5 |
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In generale l'impressione è positiva, la doppia nella quale ero era di dimensioni normali e il letti confortevoli, il bagno sempre pulito, la colazione buona e abbondante.
Ma stanno ristrutturando l'hotel per cui la mattina si sentiva rumore. Il piano dove eravamo noi era attraversato da crepe piuttosto evidenti. I piani superiori erano probabilmente già ristrutturati e le camere apparivano moderne e confortevoli. La tripla che avevamo (eravamo in cinque) era troppo piccola per tre persone ma aveva la vista sulla via principale. Tutto il personale è molto gentile.
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From:
"Anonymous guest, details on file."
Submitted on
2008-08-30
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Customer Rating:
4/5 |
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MUY BIEN UBICADO |
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From:
"Anonymous guest, details on file."
Submitted on
2008-08-21
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Customer Rating:
5/5 |
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Great location, nice rooms, friendly, helpful staff |
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From:
"Anonymous guest, details on file."
Submitted on
2008-08-17
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Customer Rating:
3/5 |
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En cuanto a la habitación está perfecta, el único inconveniente es que en cuanto sales de la habitación no tiene aire acondicionado y con los calores que ha habido se hace un poco incomodo. Resto aceptable. |
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From:
"Anonymous guest, details on file."
Submitted on
2008-08-15
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Customer Rating:
1/5 |
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I went once for holidays and I was surprised by a really nice room. Recently I went back to Madrid for Business and I got a kip. Reason: they are remodelling the hotel, however you wont get any warning. |
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From:
"Anonymous guest, details on file."
Submitted on
2008-08-11
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Customer Rating:
4/5 |
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A little loud but was in a great location and the people were friendly. |
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From:
Wayne van der Meide
Submitted on
2008-06-26
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Customer Rating:
4/5 |
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The lobby really does look shabby, and getting to your room is a bit like navigating a maze, but the service was very friendly and the room was stunning. |
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From:
David Bruton
Submitted on
2008-06-26
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Customer Rating:
5/5 |
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Very central, new rooms with excellent bathroom. Pleasant assisatnt who called taxi and carried bags. |
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From:
"Anonymous guest, details on file."
Submitted on
2008-06-16
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Customer Rating:
1/5 |
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Very noisy patrons at night. Many in hotel seemed to be older but the young ones coming in at 4.00am from clubing were very noisy |
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From:
"Anonymous guest, details on file."
Submitted on
2008-06-12
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Customer Rating:
4/5 |
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buen hotel, excelente ubicacion. lo unico malo es el desayuno debil y los arreglos que son muy ruidosos. |
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From:
"Anonymous guest, details on file."
Submitted on
2008-06-03
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Customer Rating:
3/5 |
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La habitación era extremadamente pequeña y sumamente ruidosa con muy pocos detalles de confort. Sin embargo, el baño era muy bueno y el personal del hotel muy amable. |
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From:
Jose Maria Lopez Gonzalez
Submitted on
2008-05-25
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Customer Rating:
4/5 |
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Hotel en pleno centro de Madrid, en proceso de reforma que lo dejarán como un claro referente en viaje de turismo a la capital; acertada decoración en la zona reformada y una muy correcta atención personal. |
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From:
"Anonymous guest, details on file."
Submitted on
2008-05-05
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Customer Rating:
4/5 |
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simple but nice and comfortable.
excellent position in the heart of the town, every important attraction is at a distance not longer than 20 minutes walking. a wonderful night life and still quiet. Nora, Italy |
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From:
Gavin Dickson
Submitted on
2008-05-04
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Customer Rating:
4/5 |
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Very clean hotel with an ideal location and very friendly staff. The only complaint would be the noise, as there was some refurb work being done when I was there and the builders would be starting at around 7.30-8am. This won't be all year round though obviously, and other than that i've no complaints about the hotel and would certainly stay there again. |
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From:
"Anonymous guest, details on file."
Submitted on
2008-04-25
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Customer Rating:
5/5 |
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Excellent value for the location. Unpromising from the outside, but very quiet inside. Comfortable, well appointed room. A good night's sleep. Very clean. Staff extremely helpful. Only complaint - breakfast. Coffee weak, orange squash served in place of orange juice, small selection compared to most Spanish hotels.
Note - they are currently (April 2008) extending the 6th floor, so if you arrive early in the morning and need to sleep during the day you will experience builders' noise. |
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From:
José Antonio Pérez Reyes
Submitted on
2008-04-24
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Customer Rating:
4/5 |
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Bastante viejo de infraestructura pero muy bien atendido, el personal bastante amable |
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From:
JOAQUIN ARACIL GRIOL
Submitted on
2008-04-24
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Customer Rating:
3/5 |
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las obras no nos dejaron dormir, ya que a las 8 de la mañana ya estaban serrando y picando. |
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From:
Pavel Grinberg
Submitted on
2008-04-18
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Customer Rating:
5/5 |
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wonderful location |
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From:
"Anonymous guest, details on file."
Submitted on
2008-03-27
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Customer Rating:
4/5 |
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As other reviews have stated this hotel is situated in an absolutely wonderfully central position in Madrid. Yes, the pedestrian precinct where the hotel stands, is a busy one and at night, like any capital city, there is noise.
The hotel itself is beautifully furnished. We had a newly refurbished twin room on the 5th floor with a glass ensuite which was a novelty! The lounge is very attractive likewise the dining room where we enjoyed a perfectly adequate continental bareakfast.
All the staff were extremely helpful and we would thoroughly recommend this hotel to anyone wanting to visit Madrid. We only hope we are lucky enough to find a similar hotel in as good a location when we try to book a few days in Instanbul in the summer and Rome in the autumn. |
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From:
Ardith Wittmeyer
Submitted on
2008-03-26
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Customer Rating:
5/5 |
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Recommend, very clean and excellent service and we liked the location as it seemed we were in the heart of the city of Madrid. |
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From:
"Anonymous guest, details on file."
Submitted on
2008-03-24
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Customer Rating:
4/5 |
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El hotel está muy bien situado y la atención del servicio de recepción fue inmejorable, muy atentos y amables. Las habitaciones eran bastante viejas pero todo muy limpio. Un poco descontentos con el servicio de limpieza que era lento. Pero volvería encantada otra vez. |
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From:
JOSE CASCALES GARCIA
Submitted on
2008-03-17
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Customer Rating:
4/5 |
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The room vas very big, clean and very well oriented, the bathroom was fantastic.
The entire area around the hotel is my preferred area of Madrid |
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From:
Eduardo Legorburo
Submitted on
2008-03-14
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Customer Rating:
5/5 |
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Todas las veces que he estado en el Hotel Francisco I, he salido muy satisfecho.La atención es de primera, su situación perfecta para el turista. Lo recomiendo ampliamente. |
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From:
"Anonymous guest, details on file."
Submitted on
2008-03-09
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Customer Rating:
4/5 |
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Hotel con un trato muy bueno y hogareño. Situación muy adecuada para visitar la ciudad. |
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From:
Erika Byers
Submitted on
2008-02-20
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Customer Rating:
4/5 |
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Great service. We thought the staff did a great job, considering it was very popular time to be in the city. |
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From:
"Anonymous guest, details on file."
Submitted on
2008-01-07
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Customer Rating:
4/5 |
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It was very pleasant and an ideal location. I would stay there again on. |
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From:
rosa maria lopez ruiz
Submitted on
2007-12-27
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Customer Rating:
5/5 |
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el hotel está de reformas, pero me dieron habitacion de las ya reformadas. Preciosa. Limpia, todo nuevecito, una gozada. Fueron muy amables conmigo. Está en pleno centro, casi se veia el reloj de la puerta del sol. Me a gustado mucho. Volveré proximamente. |
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From:
mercedes pastor ramos
Submitted on
2007-12-15
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Customer Rating:
5/5 |
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un trato excelente, un sitio ideal, entre puerta del sol y opera, genial! |
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From:
Deborah Langdon-Davies
Submitted on
2007-12-08
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Customer Rating:
3/5 |
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My elderly mother had a key which did not work - should have been replaced. Breakfast was terrible. |
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From:
"Anonymous guest, details on file."
Submitted on
2007-12-03
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Customer Rating:
4/5 |
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Convenient location. Clean rooms and helpful staff |
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From:
Carlos Alberto Gietz
Submitted on
2007-11-19
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Customer Rating:
4/5 |
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Bueno, en general, servicios y comodidades. |
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From:
frank gercke
Submitted on
2007-11-07
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Customer Rating:
1/5 |
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its a tiny hotel and not good value for money.staff lacks manners a bit.however location for nightlife unbeatable but noisy too. |
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From:
alan watson
Submitted on
2007-11-01
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Customer Rating:
4/5 |
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refurbishment spoiled the overall impression.
location very good - convenient fro shops, attractions, metro etc |
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From:
"Anonymous guest, details on file."
Submitted on
2007-10-31
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Customer Rating:
4/5 |
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Hotel Francisco 1 is superbly placed in the historic quarter, close to the Plaza Major and two Metro stations. The rooms are basic but spotless. The continental breakfast was plentiful and of good quality and available most of the morning. The hotel can be a little noisy at night, both from the adjacent pedestrianised street area and from other guests slamming doors, but this is no more than we have experienced elsewhere in the world in a city centre location. A very reasonably priced shuttle service is bookable through the hotel to the airport. We would recommend this as a good tourist class hotel. |
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From:
"Anonymous guest, details on file."
Submitted on
2007-10-20
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Customer Rating:
4/5 |
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es bueno lo unico que me parecio deficiente es el desayuno muchos bocadillos dulces en exeso deberian poner bocadillos salados tambien |
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From:
"Anonymous guest, details on file."
Submitted on
2007-09-05
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Customer Rating:
4/5 |
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The hotel is ideally situated near the old centre. Our room overlooked a busy pedestrian street and so it was quite noisy at times but we were prpared for that and the view from the balcony was fascinating. The room was very clean and comfortable. |
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From:
MOHAMAD SHARONI MOHAMAD SABRI
Submitted on
2007-09-04
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Customer Rating:
3/5 |
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One of our room that we book doesnt have remote for its aircond. So we have to switch on manually and can't adjust the tempereture and thats doesnt help much on hot summer. |
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From:
shaun
Submitted on
2007-08-08
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Customer Rating:
4/5 |
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Friendly, efficient yet unobtrusive service. Clean rooms and quiet,even for central Madrid. |
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From:
Ingo Drexler
Submitted on
2007-07-09
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Customer Rating:
3/5 |
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the hotel is perfectly situated. due to the location within a pedestrian zone the noise from outside is restricted to peolple passing by. however still enough loud to make ear plugs undispensable (we had a room on the first floor). otherwise it was clean and apart from the night clerk people in the hotel were very friendly. the breakfast was very basic. |
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From:
Charles H Anderson
Submitted on
2007-06-28
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Customer Rating:
4/5 |
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In the price range of this hotel i think you would have to search hard for better |
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From:
carol coleman
Submitted on
2007-06-22
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Customer Rating:
4/5 |
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very central hotel, ideal for going out and about nice being on pedestrian street metro very handy. |
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From:
Janet Birch
Submitted on
2007-06-21
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Customer Rating:
5/5 |
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What a find! Hotel Francisco 1 was a revelation - step inside and it is a haven off the main shopping street. The refurbished 5th floor where we stayed is fantastic - like stepping into a different world! Try it for yourselves - also inexpensive. |
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From:
susanne hauge hansen
Submitted on
2007-06-04
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Customer Rating:
4/5 |
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we checked in at night and got a little small room right next to the big washing machine, who maked a lot of noise in the morning. The next day we changed room, and it was great. A cornerroom with a lot of light. The breakfast buffet is okay, nothing fancy. The personale were very nice. An okay hotel, if you dont expect too much. |
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From:
Celine Gritters Doublet
Submitted on
2007-05-29
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Customer Rating:
5/5 |
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Courteous staff, very clean, very good location for walking and public transportation. Breakfast a little too simple, some cheese and/or cold cuts would have made it better. |
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From:
"Anonymous guest, details on file."
Submitted on
2007-05-08
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Customer Rating:
4/5 |
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We happened to be lucky and were given a room in a new section of the hotel on the fifth floor that had just been completed. Unfortunately the elevator does not go to the fifth floor so we had to take our bags up one flight of stairs. It was noisy since our room faced the street and it was a holiday weekend with many people partying until the wee hours of the morning. All in all we enjoyed our stay, liked the hotel very much and would stay there again. The hotel is well located which was a big plus. |
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From:
Valentina Pasolini
Submitted on
2007-05-07
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Customer Rating:
4/5 |
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Room 106 is terrible (very small and without windows!).
But new rooms (5th floor) are really confortabile and clean. |
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From:
keith morris
Submitted on
2007-04-28
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Customer Rating:
5/5 |
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Fantastic location right in the heart of the city. Rooms were basic but very clean. Reception staff done everything they could to be courteous and helpful, Breakfast somewhat limited on choice but very satisfactory,would use the Francisco again. |
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From:
"Anonymous guest, details on file."
Submitted on
2007-04-20
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Customer Rating:
4/5 |
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Great location. the 5th floor rooms were beautiful and quiet. |
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From:
"Anonymous guest, details on file."
Submitted on
2007-04-12
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Customer Rating:
4/5 |
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great location. Room 517 large,with a beautiful shower. Quiet, preety decor. |
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From:
"Anonymous guest, details on file."
Submitted on
2007-04-11
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Customer Rating:
4/5 |
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Central, clean, functional but very good value for a two star hotel in Europe. I would use the Hotel again. |
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From:
Robin Ogleby
Submitted on
2007-04-08
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Customer Rating:
5/5 |
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The staff were very friendly and helpful. The location was excellent and the stay was comforrtable and reasonably priced. |
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From:
Danielle J. Sayegh
Submitted on
2007-03-16
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Customer Rating:
1/5 |
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Unfriendly staff, Seemed as though they were not willing to trust me |
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From:
"Anonymous guest, details on file."
Submitted on
2007-03-12
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Customer Rating:
4/5 |
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Rooms great, clean, comfortable.
breakfast needed fruit and yoghurt as well so the carbohydrates.What was available was good.
Friendly, helpful staff
They booked tickets for us. Show tickets great / football tickets overpriced. Would go there again. |
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From:
"Anonymous guest, details on file."
Submitted on
2007-02-03
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Customer Rating:
5/5 |
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excellent location, very comfortable room, lovely breakfast. would recommend to friends and would stay there again. |
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From:
"Anonymous guest, details on file."
Submitted on
2007-01-29
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Customer Rating:
3/5 |
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Very poor breakfast: just cakes and sweets.
Very friendly atmosphere.
Gorgeous old Spanish house style |
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From:
"Anonymous guest, details on file."
Submitted on
2007-01-28
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Customer Rating:
3/5 |
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La ubicación del Hotel es perfecta, a 2 minutos de Sol; en un paseo estás en el centro. Pero la gran desventaja del hotel: por la noche muchísimo ruido en la calle (hay varios pub)... Y cuando por fin termina el ruido exterior, comienza el escándalo en el pasillo.... El servicio de limpieza es extremadamente escandaloso. |
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From:
Aditya S Karmarkar
Submitted on
2007-01-22
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Customer Rating:
3/5 |
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The place was strictly ok. Not bad for the price one pays |
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From:
Alan Alexander
Submitted on
2006-11-05
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Customer Rating:
1/5 |
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www.hotelfrancisco.com
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