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Hotel El Pasaje
C/ Pozo 4, Madrid
go to hotel websitewww.elpasajehs.com 		rooms from € 61!
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Average satisfaction rating out of 5
for this property among customers
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rating  4.1/5
based on 28 reviews
Customer comments are strictly limited to customers who have used bookassist to make a reservation at this property. The bookassist team only invites customers to submit their comments after they have completed their stay.

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From: Adolfo Garcia Garcia (Mexico)
Submitted on 2009-10-28 		Customer Rating: 4/5
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From: "Anonymous guest, details on file." (United States)
Submitted on 2009-10-26 		Customer Rating: 5/5
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comments The location was excellent but the room was a little small. Other than the it was great.
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From: INES LOPEZ LES (Spain)
Submitted on 2009-10-20 		Customer Rating: 4/5
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comments ¡¡¡ Estupenda !!! todo nuevo, rehabilitado, muy coqueto,comodo y centrico. Las 2 señoritas que lo atiende super-amables y atentas.
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From: "Anonymous guest, details on file." (United States)
Submitted on 2009-10-05 		Customer Rating: 4/5
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From: "Anonymous guest, details on file." (Spain)
Submitted on 2009-09-21 		Customer Rating: 5/5
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comments LA ATENCION Y EL SERVICIO DEL HOTEL AL IGUAL QUE SU SITUACION EN PLENO CENTRO DE MADRID NOS SORPRENDIERON MUY GRATAMENTE ,MIS FELICITACIONES PARA TODO EL PERSONAL DEL HOTEL POR HABER ESTADO EN TODO MOMENTO PENDIENTES DE CADA DETALLE .MUCHAS GRACIAS
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From: "Anonymous guest, details on file." (United States)
Submitted on 2009-09-19 		Customer Rating: 1/5
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comments First off, we had booked a room with the El Pasaje, but when we arrived there were told to go to the Victoria, just down the street, instead. Next, the desk staff at the Victoria were unfriendly and monumentally unhelpful (as in giving answers such as "the only grocery is far away" when in fact there is a little one almost directly across the street and a real one just around the corner, or "there are no sherry bars nearby" when we found one within a three minute walk.) Then, the room we got was on the top floor (once an attic), and while it had character, you could easily bang your head on the ceiling and you couldn't see out the window unless you stood on a chair. Breakfast was punch-a-button-machine-made coffee and bread passing itself off as a croissant and cereal with room-temperature pitchers of milk. But all of the foregoing would have been forgivable had it not been for the dreadful thing they called a bed, which consisted of one flat pillow for two people (they did give us another upon our request) and a very, very cheap mattress that swayed like a bucking bronco anytime a sleeper made the slightest move. Maybe a person could stand it if alone, but definitely not passable for two people. We might have gotten three hours sleep altogether. In the room's favor, it did have a mini fridge, a safe and a hairdryer, and was conveniently located by many tapas bars and not far from the Metro. Wifi was available in the lobby only.
Hotel Response:

Dear Ms. Meeker. You had booked a room in El Pasaje, a 3star hostal but, unfortunatelly, due to some maintenance problems, we had to accommodate you in hotel Victoria 4, a 3star hotel from our same company. Therefore, your reservation was upgraded from a hostal to a hotel. We are sorry to hear that the reception staff was unfriendly, as we always try to do our best to help our customers. Breakfast is the served in Café de Levante and it is the same restaurant for hotel Victoria 4 & El Pasaje. If you did not like the room, you could have told us so we could have shown you another room to be changed to. We are sorry to hear that you did not have a pleasant stay, but look forward to welcoming you some other time so you can have a better experience. Kind regards, THE MANAGEMENT
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From: Antonio Van Tol Fernandez (Spain)
Submitted on 2009-08-19 		Customer Rating: 5/5
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comments habitacion y baños pequeños pero modernos, limpios y bien distribuidos. el servicio muy bueno, aire acondicionado difidil de regulas (se pasa ago de frio) gran minibar para poder rellena tu mismo. camas muy comodas, ambiente silencioso por la noche. en definitiva, todo muy bien. P.D.: el buffet desayuno era muy completo y todo muy bueno!!!!!!!!!
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From: Ramon de Pablo López-Brea (Spain)
Submitted on 2009-08-01 		Customer Rating: 4/5
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comments Me encontre muy confortable Estar en el centro de Madrid en un sitio cmo este es una maravilla
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From: Ramon de Pablo Lopez-Brea (Spain)
Submitted on 2009-07-30 		Customer Rating: 4/5
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From: "Anonymous guest, details on file." (Netherlands)
Submitted on 2009-06-21 		Customer Rating: 4/5
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comments a very nice hostel, all new and clean, direct in the center of Madrid, near SOL, very friendly and helpful staff (doesn't always speak english)
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From: "Anonymous guest, details on file." (Israel)
Submitted on 2009-06-14 		Customer Rating: 4/5
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comments nice and clean at a very good location at the center on Madrid
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From: Peter Hughes (United Kingdom)
Submitted on 2009-05-26 		Customer Rating: 4/5
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comments great location for easy sight seeing. Only drawback the rather noisy streets at night. Clean comfortable rooms, friendly service. Good value!
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From: Francisca Rivero Garay (Chile)
Submitted on 2009-05-18 		Customer Rating: 4/5
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comments El Hotel tiene una estupenda ubicación. Sus habitaciones son muy cómodas y para viajes de negocios, resulta ser muy adecuado. Sólo tuve problemas con la conexión a internet.
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From: "Anonymous guest, details on file." (United States)
Submitted on 2009-04-30 		Customer Rating: 4/5
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comments Great location. Very clean rooms. Secure hostal, friendly helpful staff.
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From: "Anonymous guest, details on file." (Spain)
Submitted on 2009-04-15 		Customer Rating: 4/5
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comments Está muy bien situado para visitar Madrid, limpio y al tener habitación interior no tuvimos ruido por la noche, bien el desayuno, para recomendarlo.
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From: jesica lopez fleitas (Spain)
Submitted on 2008-12-14 		Customer Rating: 5/5
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comments Mi opinion personal sobre la estancia en el hostal ha sido muy buena, no tiene nada que envidiar a ningun hotel de la zona, las habitaciones muy modernas, el baño un tanto pequeño, pero calidad y precio inmejorable, yo me esperaba algo peor pero me he llevado una muy buena impresion, si vuelvo a madrid no duraria volver al mismo hostal, saludos desde tenerife.
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From: matthew fleischli (United States)
Submitted on 2008-08-25 		Customer Rating: 5/5
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comments THIS PLACE IS A MUST!!!
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From: William Devine (United Kingdom)
Submitted on 2008-07-09 		Customer Rating: 5/5
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comments Polite and helpful staff, rooms cleaned daily and excellent central location.
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From: Luis Estrada (Canada)
Submitted on 2008-06-10 		Customer Rating: 5/5
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comments El hotel es pequeno pero muy comfortable. La habitacion muy limpia y el personal muy amable. No es un hotel para ir a conocer gente pues las instalaciones no se prestan para ello. La ubicacion es excelente.
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From: Rita Hjortland (Germany)
Submitted on 2008-05-20 		Customer Rating: 4/5
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comments Everything was very new and clean, which we appreciated. The only negative thing is that it was badly isolated (read noise level)
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From: joe donald (United Kingdom)
Submitted on 2008-05-12 		Customer Rating: 4/5
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comments clean room's and the staff very helpfull...
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From: Adrián Ayala Gómez (Spain)
Submitted on 2008-03-09 		Customer Rating: 3/5
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comments Al llegar no habían limpiado la habitación todavía (y ya eran las 14). Nos fuimos a comer, pero luego tuvimos que esperar hasta las 17 a que llegara la recepcionista. Además, la calefacción / aire acondicionado no funcionaba o era muy complicado. Por cierto que la zona es muy ruidosa durante las fines de semana.
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From: AITOR DE JUAN GOMEZ (Spain)
Submitted on 2009-04-15 		Customer Rating: 5/5
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From: MM Bekkers (Netherlands)
Submitted on 2008-12-04 		Customer Rating: 4/5
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From: "Anonymous guest, details on file." (Germany)
Submitted on 2008-08-14 		Customer Rating: 4/5
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From: "Anonymous guest, details on file." (Spain)
Submitted on 2008-06-04 		Customer Rating: 4/5
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From: "Anonymous guest, details on file." (United Kingdom)
Submitted on 2008-05-12 		Customer Rating: 3/5
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From: "Anonymous guest, details on file." (Spain)
Submitted on 2008-03-10 		Customer Rating: 5/5