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Hotel Atlántico Madrid

Gran Vía 38, Madrid

4.7
5

Average satisfaction rating out of 5 for this property among customers:

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Customer Rating: 4/5

From: Hotel Guest, details on file. (United States)

Submitted on 12-Dec-2017 (English)

Well located. Don't let the tiny lobby fool you... spacious and luxurious room. Clean, modern bathroom and comfortable bed with nice linens. Accommodating staff and good breakfast.

Hotel Response:

Dear Madame. We are delighted that your stay with us have been comfortable and rest assured that your comments will be shared with the whole team here and read with pride. I hope we get to see you again in the near future. Best regards. Eva García-Assistant Director


Customer Rating: 5/5

From: Claudia Mejia (N/A)

Submitted on 10-Dec-2017 (English)

Amazing location. Gorgeous view from the roof terrace. Rooms are great and have all the essentials and more. I really enjoyed my stay here.

Hotel Response:

Dear Claudia Mejia. Thank you very much for your lovely comment. We are very pleased to read that your stay was comfortable and that you have enjoyed everything about our hotel included the central location which we know how important is to make easier visiting the city. We really hope there'll be another chance to have you all here soon.Kind regards, Eva Garcia-Assistant Director


Customer Rating: 5/5

From: Peter Cirrone (United Kingdom)

Submitted on 7-Dec-2017 (English)

Lovely 3 Day stay with a great room. Very clean. Will Definitely say again for longer period

Hotel Response:

Dear Peter Cirrone. Thank you for your recent visit to the Hotel Atlantico. I appreciate your mention of the cleanliness that we provide as well as the great room. We look forward to welcoming you back again in the near future. Best regards, Eva Garcia-Assistant Director


Customer Rating: 5/5

From: Hotel Guest, details on file. (Ireland)

Submitted on 4-Dec-2017 (English)

Great location and v v friendly staff

Hotel Response:

Dear Ann Marie Halligan. Thanks for taking time to post your review of our hotel. We do appreciate all the great comments about our location. Thank you also for your mention about the hotel staff. I have shared your kind words with them. I hope we get to see you again in the near future. Thank you again. Best regards. Eva García-Assistant Director


Customer Rating: 4/5

From: Hotel Guest, details on file. (Denmark)

Submitted on 3-Dec-2017 (English)

It was all in all pleasant. However, the rooms are extremely perfumed. We would have appreciated less perfume and more possibilities to regulate smells and heating in the room.

Hotel Response:

Dear Madame. Wde would like to thank you very much for your wonderful comments but also for your useful remarks. Your feedback is very much appreciated and I can assure you that my staff and I use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again. With best regards, Eva Garcia-Assistant Director


Customer Rating: 5/5

From: jerilyn prague (United States)

Submitted on 30-Nov-2017 (English)

Just returned from a 3 night stay at the Hotel Atlantico. What a great boutique hotel! Amazing location, right on the Gran Via ,next to great stores and walking distance to so many places. All the men behind at the front desk were extremely friendly and helpful with directions and suggestions of things to do. The room was spacious and very clean. Highly recommend this hotel

Hotel Response:

Dear Jerilyn Prague. Thank you very much for your kind mention of our hotel and for inform us about your 3 nights of stay at hotel. Our staff strives to create a service experience for our guest that is lasting. We appreciate all of your comments and hope to see you again in the near future. Kind regards, Eva Garcia-Assistant Director


Customer Rating: 5/5

From: Steven Krikava (United States)

Submitted on 19-Nov-2017 (English)

Our room was clean, modern, quiet and comfortable. We loved going to the rooftop lounge for a cocktail or just to sip coffee and watch the bustle of the city below.

Hotel Response:

Dear Steven Krilava. Thank you so much for your wonderful feedback. I am delighted to note that you enjoyed the room and the rooftop bar. I sincerely hope we will be able to welcome you back to Hotel Atlantico again soon. Kindest regards, Eva Garcia-Assistant Director


Customer Rating: 5/5

From: Anthony Matthews (Sweden)

Submitted on 18-Nov-2017 (English)

Excellemnt hotel and very centrally located. Comforatble room with all facilities available Highly recommended.

Hotel Response:

Dear Anthony Matthews. Thank you for your nice review and your stay with us. We are glad that we were able to make your visit comfortable because the room and facilities and convenient because our location. We hope to see you again soon. Warmest Regards, Eva Garcia-Assistant Director


Customer Rating: 5/5

From: Tom Costello (Ireland)

Submitted on 15-Nov-2017 (English)

Just returned from 4 night stay in Hotel Atlantico. Excellent top class and friendly hotel. Located on main street convenient to all tourist locations, shopping and art galleries. Pencilled in for our next visit to Madrid.

Hotel Response:

Dear Tom Costello. Thank you for this review. I am very happy that you enjoyed your 4 days of stay here!! I will share your comments with our team, who I am certain will be encouraged by your remarks. It is our pleasure to have served you. We look forward to your next visit. Best regards, Eva Garcia-Assistant Director


Customer Rating: 5/5

From: Hotel Guest, details on file. (Switzerland)

Submitted on 13-Nov-2017 (English)

Very nice room, plentiful equipped, very clean - great value for money! We want to come back!

Hotel Response:

Dear Guest. Thank you for your patronage and recognition of our value. I and my staff appreciate your kind words and full marks. We endeavour to offer a positive experience for all of our guests. It is gratifying to know when this happens. I hope we get to see you again in the near future. Thank you again. Best Regards, Eva Garcia-Assistant Director


Customer Rating: 5/5

From: Jerald Fireman (United States)

Submitted on 21-Oct-2017 (English)

Great Location! Very helpful Staff.

Hotel Response:

Dear Jerald Fireman. Thanks for taking time to post your review of our hotel. We do appreciate all the great comments about our location. Thank you also for your mention about the hotel staff. I have shared your kind words with them. I hope we get to see you again in the near future. Thank you again. Best regards. Eva Garcia-Assistant Director


Customer Rating: 4/5

From: Barry Williams Bond (United States)

Submitted on 21-Oct-2017 (English)

Javier at the front desk provided excellent service and was very kind. Please thank him personally again for me! I will definitely stay again at your hotel.

Hotel Response:

Dear Barry Williams. Thank you for your stay with us and for taking the time to write this nice review. Javier’s a great service ambassador and we were all very happy to see him mentioned by you. He takes great pride in the service he provides our guests. We hope to have the opportunity to serve you again. Warmest Regards, Eva Garcia-Assistant Director


Customer Rating: 5/5

From: Dennis Gilroy (United States)

Submitted on 7-Oct-2017 (English)

Had a great time in Madrid, and staying at Hotel Atlantico was superb!

Hotel Response:

Dear Dennis Gilroy. Truly appreciate your review, it is so pleasing to read that we met all expectations. Best regards, Eva Garcia-Assistant Director


Customer Rating: 5/5

From: ANTHONY BROWN (United Kingdom)

Submitted on 29-Sep-2017 (English)

Lovely hotel in the heart of Madrid ideal for sightseeing. Nice modern rooms with comfortable bed.

Hotel Response:

Dear Anthony Brown. Thank you for your nice review and your stay with us. We appreciate your patronage. We are glad that we were able to make your visit comfortable and convenient. We hope to see you again soon. Warmest Regards, Eva Garcia-Assistant Director


Customer Rating: 5/5

From: robert boustead (United Kingdom)

Submitted on 29-Sep-2017 (English)

Our 4 day stay was excellent from the comfort and cleanliness of our room to the delicious breakfast in the morning. The staff were courteous and friendly and eager to help in any way. The position of the hotel is very central for shopping and seeing the sites all within easy walking distance. We would recommend this hotel for a stay in Madrid and we would like to return ourselves in the future.

Hotel Response:

Dear Robert Boustead. Thank you for your kind words and consideration. We are very happy that you enjoyed your time here. I will share your comments with the entire staff. They take great pride in their service efforts. It means so much to our team to hear a review like yours. It is our pleasure to have served you. We look forward to your next visit. Hope to see you soon. Best regards. Eva Garcia- Assistant Director


Customer Rating: 5/5

From: Hotel Guest, details on file. (United States)

Submitted on 28-Sep-2017 (English)

the staff was extremely helpful, the rooms were very nice and roomy, the location was great for getting around the city especially the center part of the city and we enjoyed the 9th floor terrace for evening drinks

Hotel Response:

Dear Guest. Thanks for taking time to post your review of our hotel. We do appreciate all the great comments about our location, room and the 9th floor. Thank you also for your mention about the hotel staff. I have shared your kind words with them. I hope we get to see you again in the near future. Thank you again. Best regards. Eva García-Assistant Director


Customer Rating: 5/5

From: Hotel Guest, details on file. (Israel)

Submitted on 27-Sep-2017 (English)

I had a wonderful stay at your hotel and I Will tell my friends about it. THANK YOU

Hotel Response:

Dear Guest. Dear Guest. Thank for sharing your experience with your friends and por post it here for others to read. We were all happy to hear you had a nice stay with us. We hope to see you again soon. Best regards, Eva Garcia-Assistant Director


Customer Rating: 5/5

From: Susanne Matthews (Australia)

Submitted on 25-Sep-2017 (English)

A return visit after several years and we have not been disappointed. Perfect location close to train station, Puerta del Sol,shopping and an easy walk to El Retiro and galleries. Our room was sparkling clean, all amenities provided and quiet even though it overlooked Gran Via. Bed was very comfortable and bathroom excellent. Staff throughout the hotel courteous and very helpful. Carmen in breakfast room is a delight. Reception staff helpful at all times and 9th floor terrace a fabulous place to have a drink in the evening. Cannot speak highly enough of this hotel.

Hotel Response:

Dear Susanne Matthews. Thank you for choosing Hotel Atlántico again after several years. When customer come back is because he was satisfied in his previous stay. Thanks again for your nice comments about the room and bathroom. I am delighted to read that Carmen took such good care of you during your stay. Thank you also for your mention about the reception staff. I have shared your kind words with all of them. We very much look forward to welcoming you back again very soon we hope to the Hotel Atlantico. Kind regards, Eva Garcia-Assistant Director


Customer Rating: 5/5

From: Eric Percival (United Kingdom)

Submitted on 21-Sep-2017 (English)

We really enjoyed our stay and appreciated the complimentary drink on the terrace since it was our honeymoon. Nice that the hotel is so central. The air conditioning was really quiet and efficient. Street noise was a bit of a problem when the balcony door was open, but no problem when it was closed.

Hotel Response:

Dear Eric Percival. Congratulations for your Wedding and thank you for choosing the Hotel Atlántico to celebrate your honeymoon. We are very happy that your stay was a positive experience and that you enjoyed your time with us. It will be a pleasure to host you again in future. With best regards, Eva García- Assistant Director


Customer Rating: 5/5

From: Hotel Guest, details on file. (Norway)

Submitted on 20-Sep-2017 (English)

Perfect for a stay in Madrid

Hotel Response:

Dear Guest. Your review was a pleasure to read thank you. It is always great to know that you have had a perfect stay with us. Kind regards, Eva Garcia-Assistant Director