book now

Hotel Atlántico Madrid

Gran Vía 38, Madrid

4.7
5

Average satisfaction rating out of 5 for this property among customers:

You are currently viewing reviews preferentially in English. Click here to see reviews in all languages


Customer Rating: 5/5

From: Dennis Gilroy (United States)

Submitted on 7-Oct-2017 (English)

Had a great time in Madrid, and staying at Hotel Atlantico was superb!

Hotel Response:

Dear Dennis Gilroy. Truly appreciate your review, it is so pleasing to read that we met all expectations. Best regards, Eva Garcia-Assistant Director


Customer Rating: 5/5

From: ANTHONY BROWN (United Kingdom)

Submitted on 29-Sep-2017 (English)

Lovely hotel in the heart of Madrid ideal for sightseeing. Nice modern rooms with comfortable bed.

Hotel Response:

Dear Anthony Brown. Thank you for your nice review and your stay with us. We appreciate your patronage. We are glad that we were able to make your visit comfortable and convenient. We hope to see you again soon. Warmest Regards, Eva Garcia-Assistant Director


Customer Rating: 5/5

From: robert boustead (United Kingdom)

Submitted on 29-Sep-2017 (English)

Our 4 day stay was excellent from the comfort and cleanliness of our room to the delicious breakfast in the morning. The staff were courteous and friendly and eager to help in any way. The position of the hotel is very central for shopping and seeing the sites all within easy walking distance. We would recommend this hotel for a stay in Madrid and we would like to return ourselves in the future.

Hotel Response:

Dear Robert Boustead. Thank you for your kind words and consideration. We are very happy that you enjoyed your time here. I will share your comments with the entire staff. They take great pride in their service efforts. It means so much to our team to hear a review like yours. It is our pleasure to have served you. We look forward to your next visit. Hope to see you soon. Best regards. Eva Garcia- Assistant Director


Customer Rating: 5/5

From: Hotel Guest, details on file. (United States)

Submitted on 28-Sep-2017 (English)

the staff was extremely helpful, the rooms were very nice and roomy, the location was great for getting around the city especially the center part of the city and we enjoyed the 9th floor terrace for evening drinks

Hotel Response:

Dear Guest. Thanks for taking time to post your review of our hotel. We do appreciate all the great comments about our location, room and the 9th floor. Thank you also for your mention about the hotel staff. I have shared your kind words with them. I hope we get to see you again in the near future. Thank you again. Best regards. Eva García-Assistant Director


Customer Rating: 5/5

From: Hotel Guest, details on file. (Israel)

Submitted on 27-Sep-2017 (English)

I had a wonderful stay at your hotel and I Will tell my friends about it. THANK YOU

Hotel Response:

Dear Guest. Dear Guest. Thank for sharing your experience with your friends and por post it here for others to read. We were all happy to hear you had a nice stay with us. We hope to see you again soon. Best regards, Eva Garcia-Assistant Director


Customer Rating: 5/5

From: Susanne Matthews (Australia)

Submitted on 25-Sep-2017 (English)

A return visit after several years and we have not been disappointed. Perfect location close to train station, Puerta del Sol,shopping and an easy walk to El Retiro and galleries. Our room was sparkling clean, all amenities provided and quiet even though it overlooked Gran Via. Bed was very comfortable and bathroom excellent. Staff throughout the hotel courteous and very helpful. Carmen in breakfast room is a delight. Reception staff helpful at all times and 9th floor terrace a fabulous place to have a drink in the evening. Cannot speak highly enough of this hotel.

Hotel Response:

Dear Susanne Matthews. Thank you for choosing Hotel Atlántico again after several years. When customer come back is because he was satisfied in his previous stay. Thanks again for your nice comments about the room and bathroom. I am delighted to read that Carmen took such good care of you during your stay. Thank you also for your mention about the reception staff. I have shared your kind words with all of them. We very much look forward to welcoming you back again very soon we hope to the Hotel Atlantico. Kind regards, Eva Garcia-Assistant Director


Customer Rating: 5/5

From: Eric Percival (United Kingdom)

Submitted on 21-Sep-2017 (English)

We really enjoyed our stay and appreciated the complimentary drink on the terrace since it was our honeymoon. Nice that the hotel is so central. The air conditioning was really quiet and efficient. Street noise was a bit of a problem when the balcony door was open, but no problem when it was closed.

Hotel Response:

Dear Eric Percival. Congratulations for your Wedding and thank you for choosing the Hotel Atlántico to celebrate your honeymoon. We are very happy that your stay was a positive experience and that you enjoyed your time with us. It will be a pleasure to host you again in future. With best regards, Eva García- Assistant Director


Customer Rating: 5/5

From: Hotel Guest, details on file. (Norway)

Submitted on 20-Sep-2017 (English)

Perfect for a stay in Madrid

Hotel Response:

Dear Guest. Your review was a pleasure to read thank you. It is always great to know that you have had a perfect stay with us. Kind regards, Eva Garcia-Assistant Director


Customer Rating: 5/5

From: ASITHA JAYAMAHA (Sri Lanka)

Submitted on 11-Sep-2017 (English)

Fantastic location right in the heart of Madrid. Wonderful staff !

Hotel Response:

Dear Asitha Jayamaha. Thank you so much for your kind review. We are very glad that you have enjoyed our location and that you were especially pleased with the friendliness of our staff. It is always gratifying to receive a positive feedback. Hope to see you soon. Sincerely, Eva Garcia-Assistant Director


Customer Rating: 5/5

From: Tessa Waterhouse (United Kingdom)

Submitted on 3-Sep-2017 (English)

Lovely hotel, helpful staff and excellent location. We were upgraded and had a very nice room overlooking Gran Via. Good sound proofing from road noise. Didn't have breakfast.

Hotel Response:

Dear Tessa. Thank you for sharing your experience with us here and for your stay. We appreciate your kind words of our location, quietness and staff. We hope to see you again soon! Warmest regards, Eva Garcia-Assistant Director Warmest Regards,


Customer Rating: 5/5

From: David Michaels (United States)

Submitted on 2-Sep-2017 (English)

Great location, wonderful staff and a very clean room. This was my second stay at the Atlantico and I will definitely stay there again when I'm in Madrid.

Hotel Response:

Dear David. Thank you for choosing Hotel Atlántico each time you visit Madrid. When customer come back is because he was satisfied in his previous stay. Thanks again for your nice comments about the cleanliness, location and staff, always feel is the most important and lasting memory of a hotel. Hope to see you very soon. Best regards, Eva Garcia-Assistant Director


Customer Rating: 5/5

From: Carol Bornstein (United States)

Submitted on 2-Sep-2017 (English)

Very impressed with this hotel - would definitely stay again. Beautifully decorated, immaculate, nice touches like bathrobes, slippers, turndown service and chocolates. Great location too!

Hotel Response:

Dear Carol. Thank you for your review. We are greatly happy to know you were impressed with the Hotel Atlantico and appreciate our small details. We work diligently to offer the best service and a great stay for each guest. It is nice to know when this succeeded. We look forward to your return. Kind regards, Eva García Assistant Director


Customer Rating: 5/5

From: Hotel Guest, details on file. (United Kingdom)

Submitted on 31-Aug-2017 (English)

Beautiful hotel, excellent professional staff, very nice room. A keeper for a WE away in Madrid

Hotel Response:

Dear Guest. Thank you for your patronage and recognition of our value. I and my staff appreciate your kind words. We endeavour to offer a positive experience for all of our guests. It is gratifying to know when this happens. I hope we get to see you again in the near future. Thank you again. Best regards, Eva Garcia-Assistant Director


Customer Rating: 5/5

From: Andrew Walker (United Kingdom)

Submitted on 23-Aug-2017 (English)

Absolutely super service. Wonderful, helpful and considerate staff. Fantastic bar. One of the greatest hotels, in the best location in Madrid. As a wheelchair-user, I recommend it without hesitation. Large rooms, huge accessible bathroom.

Hotel Response:

Dear Andrew Walker. Thank you for taking the time to tell us regarding your recent stay at our hotel. We appreciate customers who let us know when things are right. But we really appreciate your feedback that our wheelchair services are satisfactory and that we recommend it to other customers.It is our pleasure to have served you. We look forward to your next visit. Hope to see you soon. Best regards. Eva Garcia- Assistant Director


Customer Rating: 5/5

From: Julian Hatton (United Kingdom)

Submitted on 17-Aug-2017 (English)

Hotel was very clean,staff courteous,breakfasts were excellent,rooms a high standard Will return

Hotel Response:

Dear Julian Hatton. Thank you for sharing your experience with us here and for your stay. We appreciate your kind appreciation of our staff, cleanliness, breakfast and room. We hope to see you again soon! Kind regards, Eva Garcia-Assistant Director Warmest Regards,


Customer Rating: 5/5

From: Hotel Guest, details on file. (United States)

Submitted on 9-Aug-2017 (English)

Great location. Our room was beautiful and the staff was always very helpful. I would definitely stay there again.

Hotel Response:

Dear Guest. Thank you for your nice review. I have shared your kind words with our staff. We are so happy you enjoyed our location and room. We hope you get to make it back to see us sometime soon. Best regards, Eva Garcia-Assistant Director


Customer Rating: 5/5

From: Hotel Guest, details on file. (Belgium)

Submitted on 2-Aug-2017 (English)

Excellently located hotel. Very good service. Would certainly return.

Hotel Response:

Dear Guest. Thank you for choosing Hotel Atlántico and for sharing with other travellers your kind opinion about our facilities and services. It will be a pleasure to host you again in future. With best regards, Eva García- Assistant Director


Customer Rating: 5/5

From: Po Po Kwan (Hong Kong)

Submitted on 19-Jul-2017 (English)

Everything here is Excellent ! The room is clean and bed is comfortable, nice decoration; the Staffs are super nice especially the lady in the 1/F restaurant , always smiling. The hotel location is right in the centre of everything. I love this hotel .

Hotel Response:

Dear Po Po Kwan. Dear Sirs, Thank you for choosing Hotel Atlántico and for sharing with other travellers your kind opinion about our cleanliness, comfort and location. Thank you also for your mention of the hotel staff.It is very rewarding for us to know that you had an excellent stay with us. It will be a pleasure to host you again in future. With best regards, Eva García- Assistant Director


Customer Rating: 4/5

From: Hotel Guest, details on file. (Australia)

Submitted on 15-Jul-2017 (English)

Excellent location

Hotel Response:

Dear Guest, We appreciated very much again for taking the time to inform your valuable assessment. We are glad that we were able to make your visit convenient. We look forward to the opportunity to welcome you again at the Hotel Atlántico. Faithfully yours, Eva Garcia-Assistant Director


Customer Rating: 5/5

From: Hotel Guest, details on file. (Canada)

Submitted on 6-Jul-2017 (English)

Quiet hotel, centrally located.

Hotel Response:

Dear Guest. Thank you for sharing your experience with us here and for your stay. We appreciate your kind appreciation of our location and hotel. We hope to see you again soon! Warmest Regards, Eva Garcia-Assistant Director