Gran Vía 38, Madrid
Average satisfaction rating out of 5 for this property among customers:
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From: Robert Ingram (United Kingdom)
Submitted on 3-Mar-2018 (English)
We had a few problems in the first room that the hotel offered us. But the staff handled these impeccably, and we were very grateful.
Dear Robert Ingram. First of all thank you very much for staying with us. We are sorry to hear about the problem you encountered in your first room. It is glad to hear that after your complaint the staff found a new room that met your expectations. Our staff take great care in their service efforts. We are the ones who appreciate your comment. It will be a pleasure to host you again in future. With best regards Eva García Assistant Director
From: Hotel Guest, details on file. (United States)
Submitted on 2-Mar-2018 (English)
This hotel is a quiet little gem in the noisy center Times Square neighborhood in Madrid. Room exceeded our expectations. Very clean and comfortable and quiet. Highly recommend.
Dear Madame. Truly appreciate your review, it is so pleasing to read that we exceeded your expectations. We thank you the customers who take their time to inform us about it. Hope to see you again soon. Kind regards, Eva Garcia-Assistant Director
From: Irving Henry (United Kingdom)
Submitted on 20-Feb-2018 (English)
Thank you for the warm welcome and friendly and efficient service. The hotel is ideally located, quiet and clean. The facilities, room 712 in our case, and dining are excellent. We are returning next Easter and will book soon. I have also told friends and family about this hotel and am happy for my name to appear.
Dear Irving Henry. Thank you for sharing your experience with us here and for your stay. We appreciate your kind gratitude about our staff and hotel. We really appreciate your recommendations to your referals and hope to see you again soon. Warmest Regards, Eva Garcia-Assistant Director
From: Hotel Guest, details on file. (N/A)
Submitted on 4-Feb-2018 (English)
Breakfast overpriced and to our taste lack of vegetables, no cucumbers in Spain? and good cheese. Every day exactly the same (stayed 4nights) was quite boring. For somebody who isn’t used to eat meats and cakes in the morning it was too dull. Otherwise your hotel deserves 5.
Dear Erna Boresntein. we would like to thank you very much for your wonderful comments but also for your useful remarks. We are very happy and proud that you liked the hotel. On the other hand, we would like to apologize for not exceeding your expectations regarding the breakfast. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience with our breakfast. Sincerely, Eva Garcia-Assistant Director
From: Hotel Guest, details on file. (Singapore)
Submitted on 1-Feb-2018 (English)
Our stay at Hotel Atlantico was wonderful. Our room was clean, tidy and classy. The toilet was clean and spacious. Great location! Staff were nice, friendly and helpful. Had a pleasant and enjoyable staff!
Deat Guest. Thanks for taking time to post your review of our hotel. It is great to know you had a wonderful stay with us. We do appreciate all the nice comments about our location, room and toilet. Thank you also for your mention about the hotel staff. I have shared your kind words with them. I hope we get to see you again in the near future. Thank you again. Best regards. Eva García-Assistant Director
From: Hotel Guest, details on file. (N/A)
Submitted on 29-Jan-2018 (English)
Great location, very clean. The most comfortable bed we ever had at any hotel, very nice and helpful staff. The only thing bothering is that there is no coffee/tee kit in the room.
Dear Guest. Thank you for review and score. I am delighted to know that you appreciated our premium mattresses of an excellent brand, our location and cleanliness. Thakn you also for your suggestion, helping us to constantly increasing our standards. We very much hope to have the opportunity to welcome you back soon. Kind regards, Eva Garcia-Assistant Director
From: Hotel Guest, details on file. (Israel)
Submitted on 28-Jan-2018 (English)
El hotel está muy bien ubicado en Gran Via Madrid. Habitación espaciosa, muy limpia. El servicio es excelente Delicioso desayuno Disfrutamos mucho de nuestra estancia en el hotel.
Estimado cliente. Muchas gracias por hacernos saber que disfrutaron de su estancia tanto por el hotel en sí como por el servicio recibido. Esperamos que nos visiten de nuevo muy pronto. Cordiales saludos, Eva Garcia-Assistant Director
From: Alon Dory (Israel)
Submitted on 22-Jan-2018 (English)
great vacation and lovely hotel , surely recommend . best location ever
Dear Alon Dory. Thank you for your nice review and your recommendations. We are glad that we were able to make your visit comfortable and convenient. We hope to see you again soon. Warmest Regards, Eva Garcia-Assistant Director
From: Jonathan Greene (United Kingdom)
Submitted on 15-Jan-2018 (English)
A very clean, well run hotel. We really liked the bar and seating on the 9th floor. The staff at the front desk were to a person very helpful, with nothing to big a problem. I think it would help if in the reception there was much more to help with getting around the city and leaflets to show some of the attractions. The rooms were very clean and well appointed as was the bathroom, overall very nice rooms at a reasonable pr8ce I would definitely come back to this hotel !! Well done on running this hotel so well
Dear Johathan Greene. Thank you for your business and recognition of our value. I and my staff appreciate your kind words. We endeavour to offer a positive experience for all of our guests. It is gratifying to know when this happens. Thank you also for your suggestions which help us to improve our services. I hope we get to see you again in the near future. Warmest regards, Eva Garcia-Assistant Director
From: Carlos Menendez (United States)
Submitted on 12-Jan-2018 (English)
Staff is very helpful. They answer any questions and help you to get around the city and the country. Food is great! The bar and other areas in the top floor are very relaxing for morning and night times, either by yourself or with friends. Stunning views of the Gran Via. Very centric location.
Dear Carlos Menendez. Thank you so much for your kind review. We are very glad that you have had a pleasant stay at Hotel Atlantico because the food, bar, public areas and views, and that you were especially pleased with the friendliness and helpfulness of our staff. It is always gratifying to receive a positive feedback. We hope that we will be able to welcome you back to Hotel Atlantico. Best regards, Eva Garcia-Assistant Director
From: Hotel Guest, details on file. (United States)
Submitted on 10-Jan-2018 (English)
This hotel was very nice. Perfect location in Madrid. Our room was very very clean and the house keeping service was great. The Terrace lounge and bar service upstairs was GREAT! I only have two complaints about this hotel. 1) The bed, which I could live with. 2) The front desk staff was not friendly at all, which I did not expect or like from this level of hotel. I visit Europe all the time. This hotel would have been perfect had the front desk staff been more friendly and welcoming. I do not speak Spanish, my husband does speak Spanish. The front desk staff was NOT friendly or accommodating to me. They even corrected my Spanish when I pronounced my own last name. They were a bit more friendly to my husband, and this maybe because he spoke Spanish. They still were not very warm or welcoming. We did NOT ask our front desk staff for any help or directions while we were there because they just were not nice. Your hotel is beautiful, all the staff was great except the ones that are suppose to greet you and help you at the front. For example, we were not even offered assistance to our rooms with our bags when we arrived. We were the only people checking in, two men at the front desk, we were not even shown to our room or given an overview of the hotel when we arrived. We were just given our key and pointed to the elevator. We had guests come to pick us up from their hotel each morning for sight seeing and the front desk staff was not pleasant to them either. It became a running joke of how rude the front desk staff would be when we asked for any assistance or expected a pleasant greeting. We made all our reservations and got all our help from our guests hotel instead of ours because of this. Again, hotel was great. Only complaint was front desk staff. After New Years day a NEW staff was working at the front desk who seemed to be different and nicer, but by that time it was too late. Thank you.
Dear Guest. First of all thank you for taking the time to send us a reply. While we are very happy to hear you enjoyed our hotel and location, we regret that the front desk service did not correspond to your expectations.We are very surprised to hear that you found our staff unhelpful or unfriendly, the general feedback about staff in general is very positive. I have already informed to all the Front Desk Staff, included the Manager about your complaint in order to solve this matter and that such incidents do not occur anymore in the future. Thanks a lot to help us to improve our services for our guests. I hope you can give us another chance and we can accommodate you again on your next visit to Madrid. Thanks again for your patience. Kind regards, Eva Garcia-Assistant Director
From: Mark Evelyn-Wood (N/A)
Submitted on 9-Jan-2018 (English)
Everything kept to a High Standard Helpful Staff Good Value Very comfortable Room Great position for exploring
Dear Mark Evelyn-Wood. Many thanks for your comments regarding the services, location and staff during your visit. We are delighted that you enjoyed your stay with us so much and rest assured that your comments will be shared with the whole team here and read with pride. We very much look forward to welcoming you back again very soon we hope to the Hotel Atlantico. Kind regards, Eva Garcia-Assistant Director
From: Hotel Guest, details on file. (United States)
Submitted on 12-Dec-2017 (English)
Well located. Don't let the tiny lobby fool you... spacious and luxurious room. Clean, modern bathroom and comfortable bed with nice linens. Accommodating staff and good breakfast.
Dear Madame. We are delighted that your stay with us have been comfortable and rest assured that your comments will be shared with the whole team here and read with pride. I hope we get to see you again in the near future. Best regards. Eva García-Assistant Director
From: Claudia Mejia (N/A)
Submitted on 10-Dec-2017 (English)
Amazing location. Gorgeous view from the roof terrace. Rooms are great and have all the essentials and more. I really enjoyed my stay here.
Dear Claudia Mejia. Thank you very much for your lovely comment. We are very pleased to read that your stay was comfortable and that you have enjoyed everything about our hotel included the central location which we know how important is to make easier visiting the city. We really hope there'll be another chance to have you all here soon.Kind regards, Eva Garcia-Assistant Director
From: Peter Cirrone (United Kingdom)
Submitted on 7-Dec-2017 (English)
Lovely 3 Day stay with a great room. Very clean. Will Definitely say again for longer period
Dear Peter Cirrone. Thank you for your recent visit to the Hotel Atlantico. I appreciate your mention of the cleanliness that we provide as well as the great room. We look forward to welcoming you back again in the near future. Best regards, Eva Garcia-Assistant Director
From: Hotel Guest, details on file. (Ireland)
Submitted on 4-Dec-2017 (English)
Great location and v v friendly staff
Dear Ann Marie Halligan. Thanks for taking time to post your review of our hotel. We do appreciate all the great comments about our location. Thank you also for your mention about the hotel staff. I have shared your kind words with them. I hope we get to see you again in the near future. Thank you again. Best regards. Eva García-Assistant Director
From: Hotel Guest, details on file. (Denmark)
Submitted on 3-Dec-2017 (English)
It was all in all pleasant. However, the rooms are extremely perfumed. We would have appreciated less perfume and more possibilities to regulate smells and heating in the room.
Dear Madame. Wde would like to thank you very much for your wonderful comments but also for your useful remarks. Your feedback is very much appreciated and I can assure you that my staff and I use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again. With best regards, Eva Garcia-Assistant Director
From: jerilyn prague (United States)
Submitted on 30-Nov-2017 (English)
Just returned from a 3 night stay at the Hotel Atlantico. What a great boutique hotel! Amazing location, right on the Gran Via ,next to great stores and walking distance to so many places. All the men behind at the front desk were extremely friendly and helpful with directions and suggestions of things to do. The room was spacious and very clean. Highly recommend this hotel
Dear Jerilyn Prague. Thank you very much for your kind mention of our hotel and for inform us about your 3 nights of stay at hotel. Our staff strives to create a service experience for our guest that is lasting. We appreciate all of your comments and hope to see you again in the near future. Kind regards, Eva Garcia-Assistant Director
From: Steven Krikava (United States)
Submitted on 19-Nov-2017 (English)
Our room was clean, modern, quiet and comfortable. We loved going to the rooftop lounge for a cocktail or just to sip coffee and watch the bustle of the city below.
Dear Steven Krilava. Thank you so much for your wonderful feedback. I am delighted to note that you enjoyed the room and the rooftop bar. I sincerely hope we will be able to welcome you back to Hotel Atlantico again soon. Kindest regards, Eva Garcia-Assistant Director
From: Anthony Matthews (Sweden)
Submitted on 18-Nov-2017 (English)
Excellemnt hotel and very centrally located. Comforatble room with all facilities available Highly recommended.
Dear Anthony Matthews. Thank you for your nice review and your stay with us. We are glad that we were able to make your visit comfortable because the room and facilities and convenient because our location. We hope to see you again soon. Warmest Regards, Eva Garcia-Assistant Director