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Hotel Alexandra Madrid **
C/ San Bernardo 29-31, Madrid
go to hotel websitewww.halexandra.com 		rooms from € 50!
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Average satisfaction rating out of 5
for this property among customers
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rating  3.8/5
based on 35 reviews
Customer comments are strictly limited to customers who have used bookassist to make a reservation at this property. The bookassist team only invites customers to submit their comments after they have completed their stay.

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From: "Anonymous guest, details on file." (France)
Submitted on 2009-11-19 		Customer Rating: 4/5
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From: "Anonymous guest, details on file." (Spain)
Submitted on 2009-11-08 		Customer Rating: 2/5
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comments Habitación poco ventilada y absolutamente para reformar.
Hotel Response:

Estimado cliente: Gracias por su comentario, que nos ayuda a mejorar. Como seguramente sabrá, en estos momentos estamos realizando trabajos de mejora en las habitaciones; esperamos poder darle la bienvenida en el futuro para que pueda comprobar la diferencia. Reciba un cordial saludo, La Dirección del Hotel Alexandra
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From: "Anonymous guest, details on file." (Hungary)
Submitted on 2009-10-25 		Customer Rating: 4/5
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comments We expected that people at the reception spoke higher level of English.
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From: "Anonymous guest, details on file." (Spain)
Submitted on 2009-10-12 		Customer Rating: 3/5
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From: aldo valagussa (Italy)
Submitted on 2009-10-05 		Customer Rating: 4/5
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comments grande y baNo limpio
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From: "Anonymous guest, details on file." (Jamaica)
Submitted on 2009-09-30 		Customer Rating: 3/5
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From: TIRSO FERNANDO CASTILLO ALVAREZ (Mexico)
Submitted on 2009-09-29 		Customer Rating: 5/5
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comments UN HOTEL MUY BIEN UBICADO CHICO Y A BUEN PRECIO
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From: Luciano Saso (Italy)
Submitted on 2009-09-25 		Customer Rating: 3/5
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From: "Anonymous guest, details on file." (Korea, Republic of)
Submitted on 2009-09-25 		Customer Rating: 4/5
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From: "Anonymous guest, details on file." (Spain)
Submitted on 2009-09-18 		Customer Rating: 2/5
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comments Comprendo por que ya se me advirtió, que estaban con obras para mejorar el hotel, pero por la noche se oyen todo tipo de ruidos, la ducha del de arriba, los jadeos del de al lado, gritos , golpes y un sin fin de ruidos que no pude pegar ojo en toda la noche.- No creo que vuelva.
Hotel Response:

Estimado cliente: Gracias por su comentario. Nos complace comunicarle que una de las mejoras que se están llevando a cabo en el hotel, es una mejor insonorización de las habitaciones. Esperamos que nos visite en su próxima estancia en Madrid para comprobarlo. Reciba un cordial saludo, La Dirección del Hotel
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From: "Anonymous guest, details on file." (United Kingdom)
Submitted on 2009-09-15 		Customer Rating: 4/5
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From: francisco cuadrado almira (France)
Submitted on 2009-08-26 		Customer Rating: 4/5
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comments nada que decir excepto muy buena recepcion, por las obras se olvidan algunas desagrados pensando en el futuro
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From: Piergiorgio piras (Italy)
Submitted on 2009-08-25 		Customer Rating: 4/5
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comments Buona la localizzazione del hotel sulla Gran Via e abbastanza vicino ai posti più belli di Madrid. Personale discretoso e cortese. Buona la prima colazione. Buono il rapporto qualità prezzo.
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From: "Anonymous guest, details on file." (Venezuela)
Submitted on 2009-08-13 		Customer Rating: 5/5
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comments Lindas habitaciones, muy comodas y bien equipadas. Ubicacion excelente! Y buen desayuno. Lo recomiendo 100%
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From: ignacio carbajal-vera (Mexico)
Submitted on 2009-07-29 		Customer Rating: 4/5
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comments Pues la gran ventaja del hotel es que se encuentra muy cercano a dos estaciones de metro, de manera tal que transportarse no es nada dificil. Otra gran ventaja es que se encuentra en la zona centrica de Madrid.
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From: PATRICK CAVANA (United States)
Submitted on 2009-07-25 		Customer Rating: 4/5
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comments The Hotel Alexandra Madrid was very satisfactory. The hotel's location was very central, right off the Gran Via. The staff were curteous and helpful. The room was fairly spacious. The bathroom was excellent, with high water pressure in the shower. The air conditioning worked very well. And the bed was comfortable. My only complaint is that there was some construction inside the hotel during the day.
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From: "Anonymous guest, details on file." (Peru)
Submitted on 2009-07-01 		Customer Rating: 5/5
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comments he disfrutado mucho de hber elegido HOTEL alexandra, muy comodo, atencion buenisima y cerca a todos los puntos mas importantes , esta es mi segunda vez y espero tener la oportunidad de regresar, gracias por todo a todos los que brindan tan magnifica atencion.
Hotel Response:

Estimado Cliente: Gracias por su comentario. Esperamos poder darle la bienvenida pronto. Reciba un cordial saludo, La dirección del hotel
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From: "Anonymous guest, details on file." (Spain)
Submitted on 2009-06-21 		Customer Rating: 2/5
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comments Habitación muy pequeña y oscura, instalaciones antiguas, necesitan reforma, desayuno muy básico.
Hotel Response:

Estimado cliente: Gracias por su comentario. En la actualidad estamos realizando mejoras en las habitaciones e instalaciones del hotel, modernizándolo para beneficio de nuestros clientes. Esperamos poder darle la bienvenida en el futuro, para que pueda comprobar las mejoras que se están llevando a cabo. Reciba un cordial saludo, La dirección del hotel
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From: "Anonymous guest, details on file." (Germany)
Submitted on 2009-06-10 		Customer Rating: 4/5
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comments Small, but nice and clean hotel. Very central near Gran Via and the Metro.
Hotel Response:

Dear Sir, Thank you for your kind coment. We hope we will be able to welcome you in the future. Kind regards, Hotel Management
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From: "Anonymous guest, details on file." (Spain)
Submitted on 2009-06-04 		Customer Rating: 4/5
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comments Hotel was clean. Reception staff spoke English, and all staff were very friendly. Ideal central location for sight seeing and metro close by for link to airport.
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From: Cynthia Johnston (Canada)
Submitted on 2009-05-27 		Customer Rating: 4/5
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comments Great location, front desk staff very helpful. It was a bit noisy with the renovations, but they should be finished soon.
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From: "Anonymous guest, details on file." (Mexico)
Submitted on 2009-05-26 		Customer Rating: 5/5
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comments El hotel estuvo genial, las personas muy amables, el cuarto limpio y exelente ubicacion definitivamente volveria en un futuro
Hotel Response:

Estimado cliente: Nos alegra saber que tuvo una estancia agradable con nosotros. Esperamos poder volver a recibirle en una próxima visita a Madrid. Reciba un cordial saludo, La dirección del hotel
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From: "Anonymous guest, details on file." (Chile)
Submitted on 2009-05-22 		Customer Rating: 4/5
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From: Alvaro Calle Rivas (Spain)
Submitted on 2009-05-13 		Customer Rating: 4/5
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From: "Anonymous guest, details on file." (Spain)
Submitted on 2009-05-06 		Customer Rating: 4/5
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comments Muy céntrico, confortable, buen trato, a pesar de las obras
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From: "Anonymous guest, details on file." (Italy)
Submitted on 2009-05-02 		Customer Rating: 4/5
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From: "Anonymous guest, details on file." (France)
Submitted on 2009-04-29 		Customer Rating: 3/5
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From: "Anonymous guest, details on file." (Italy)
Submitted on 2009-04-28 		Customer Rating: 4/5
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comments Consiglio l'HOTEL ALEXANDRA x pulizia, comodità col centro, cortesia, efficenza. Inoltre, è uno dei pochi hotel di Madrid ad offrire la prima colazione inclusa e ad un un prezzo conveniente. Unico piccolo neo, la camera un po' piccola. (Marina di Genova)
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From: "Anonymous guest, details on file." (Portugal)
Submitted on 2009-04-14 		Customer Rating: 4/5
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comments O único problema são os quartos da frente.Ouve-se muito barulho da rua (calle).
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From: "Anonymous guest, details on file." (Italy)
Submitted on 2009-04-04 		Customer Rating: 3/5
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comments a colazione tutte cose confezionate la doccia funzionava male silenzioso
Hotel Response:

Estimada cliente: Muchas gracias por su comentario. En referencia al desayuno, queríamos informarle de que desde su estancia, hemos procedido a cambiar la bollería del desayuno, y ahora es traída diariamente para su mayor frescura. Por otro lado, gracias a su comentario, hemos revisado las duchas. Esperamos poder volver a darle la bienvenida. Reciba un cordial saludo, La dirección del Hotel Alexandra
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From: samantha beers (United States)
Submitted on 2009-04-03 		Customer Rating: 4/5
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comments small elevator but very well located and very clean.
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From: "Anonymous guest, details on file." (Spain)
Submitted on 2009-03-03 		Customer Rating: 5/5
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comments Quiero poner de manifiesto la amabilidad del personal y la atención personalizada.Optima limpieza y desayuno.
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From: "Anonymous guest, details on file." (United States)
Submitted on 2009-02-27 		Customer Rating: 3/5
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comments I was expecting a better room, the carpet was old and when I was making the reservation the picture for the room was nice diferent when we were there
Hotel Response:

Dear guest, Thank you for your comment, which we greatly appreciate, as it helps us give a better service. On regards, to the carpets, we are happy to inform you that since you stayed with us, we are changing the carpets. On regards to the picture of the rooms, I would like to assure you that the room on the picture is one similar as the one you stayed in, as I was personally present. Kind regards, Hotel Manager
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From: "Anonymous guest, details on file." (Spain)
Submitted on 2009-04-07 		Customer Rating: 4/5
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From: "Anonymous guest, details on file." (Spain)
Submitted on 2009-03-10 		Customer Rating: 4/5