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Emperador Hotel ****
Gran Vía 53, Madrid, Comunidad de Madrid 		rooms from € 100!
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Average satisfaction rating out of 5
for this property among customers
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rating  4.2/5
based on 33 reviews
Customer comments are strictly limited to customers who have used bookassist to make a reservation at this property. The bookassist team only invites customers to submit their comments after they have completed their stay.

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From: Agustin Pumarola Segura (Spain)
Submitted on 2009-08-23 		Customer Rating: 4/5
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comments Piscina fantástica y estupenda con clase. Limpia. Habitaciones limpias. Cunplidores con las observaciones. Muy educados,
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From: Dianne McDonald (Australia)
Submitted on 2009-08-20 		Customer Rating: 5/5
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comments The staff were extremely helpful, the position is great and the pool fantastic. Would definitely stay there again.
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From: "Anonymous guest, details on file." (France)
Submitted on 2009-07-27 		Customer Rating: 4/5
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comments Overall the stay was enjoyable. Very nice swimming pool and terrace on the roof top. Needs better lighting in the bathroom and maybe another mirror in the bedroom or hallway. The personnel is efficient and the roomservice polite and quick. Good sized room and bathroom although the bathroom needs a better shower system. The hotel is very well situated. I recommend this hotel.
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From: "Anonymous guest, details on file." (Ireland)
Submitted on 2009-06-29 		Customer Rating: 4/5
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comments Hotel is excellent value for money! Rooms are basic but clean and not too small. You don't spend much time in the room as the roof top terrace is ideal during summer, the pool and sun loungers are bliss! However, food and drinks are pricey by the pool... Location is great, 3min walk from city centre. Hotel staff very helpful. We got metro to the hotel, Calleo metro stop is right outside the door. and its only €2 to airport.
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From: Niall Forde (Ireland)
Submitted on 2009-06-19 		Customer Rating: 4/5
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From: "Anonymous guest, details on file." (United States)
Submitted on 2009-06-01 		Customer Rating: 4/5
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comments Very nice hotel, very cozy. However, single rooms are a bit too small.
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From: "Anonymous guest, details on file." (United Kingdom)
Submitted on 2009-04-25 		Customer Rating: 4/5
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comments Room very comfortable, staff very pleasant and helpful, the quitest room we have ever stayed in in Madrid but rather dark. Wifi in the room overpriced.
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From: francisco antonio martin caliani (Spain)
Submitted on 2009-02-22 		Customer Rating: 4/5
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comments la situacion es inmejorable, pero el precio que he pagado por la habitacion que me tocó es de risas
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From: Emer Campbell (Ireland)
Submitted on 2008-09-16 		Customer Rating: 5/5
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comments Myself and my friend had a wonderful time in the Emperador. Our room was gorgeous, and the staff were very friendly. The rooftop pool and terrace is an absolute gem, and even though we had checked out, the hotel allowed us access to the rooftop until we left for our flight in the evening time. No complaints whatsoever, and I'd recommend it to anyone!
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From: "Anonymous guest, details on file." (United Kingdom)
Submitted on 2008-09-06 		Customer Rating: 3/5
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comments Great location,friendly helpful staff.Disappointed in the quality of the room for the amount it cost. Complained to the management about the standard of room and were upgraded. Swimming pool fantastic. As a smoker it was great not to be treated like a leper.
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From: Israel Alcazar Rodriguez (Spain)
Submitted on 2008-08-02 		Customer Rating: 4/5
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comments El hotel es una maravilla. Eso de estar en Madrid tomando el sol y bañandote es un lujo. Altamente recomendable.
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From: Eirik Frøystad (Norway)
Submitted on 2008-07-30 		Customer Rating: 3/5
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comments It was a nice hotel, but....the Intrenett was not free...thats bad I think...and my wife got her watch stolen from the hotelroom.We talk to the houseceeper...but the watch is still missing. Nice swimmingpool, and the food was ok.
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From: eduardo del campo vara (Spain)
Submitted on 2008-07-28 		Customer Rating: 4/5
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comments Muy bien, limpio, lujoso, rápido.
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From: MR I S JARDINE (United Kingdom)
Submitted on 2008-07-28 		Customer Rating: 4/5
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comments Everything was pretty much as we had hoped it would be. The rooms were clean, and well looked after, and the staff werepleasant and helpful.
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From: carle willy (France)
Submitted on 2007-09-18 		Customer Rating: 4/5
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comments bel hotel, la chambre etait moyenne, sans aucune vue, par contre la piscine sublime! l'accueil de jour etait bon, la nuit un peu moins.
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From: michelle wren (United Kingdom)
Submitted on 2007-09-16 		Customer Rating: 5/5
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comments great place to stay. Swimming pool is far too cold but everything else spot on! definatley booking same time next year.
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From: Derek Gillespie (Ireland)
Submitted on 2007-09-10 		Customer Rating: 4/5
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comments Really nice hotel. I'd recommend it to anyone. The pool and lounge area on the top of the hotel is great for escaping the heat down on the streets. Drinks were a tad expensive though. Rooms were perfectly fine. Nice comfortable beds. Great view of Gran Via from the Emperador Suite rooms.
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From: "Anonymous guest, details on file." (Ireland)
Submitted on 2007-09-05 		Customer Rating: 3/5
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comments Although the hotel swimming pool, bar upstairs and other provisions of the hotel were top notch, the room was quite small and slightly shabby. Also dont have a drink at the bar upstairs by the pool. possibly the most expensive vodka limon i've ever drank in my entire 27 years of life. the pool is fantastic in all fairness.
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From: Ketil Greve Aubert (Norway)
Submitted on 2007-08-27 		Customer Rating: 5/5
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comments Perfect location and the pool on the roof really made the vacation perfect. For the price it should have included breakfast, but that is just details. I can highly recommend this hotel.
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From: Mrs Allison Howie (United Kingdom)
Submitted on 2007-08-20 		Customer Rating: 5/5
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comments Hotel staff were very friendly and helpful. The room was excellent. I would definitely use this hotel again. Good value for money and the roof terrace and pool are fanatistic.
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From: Morten Johannessen (Norway)
Submitted on 2007-08-20 		Customer Rating: 4/5
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comments Good hotel in an excellent location, the rooftop pool was fantastic. Friendly staff. Rooms are a bit worn, but nice and clean
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From: "Anonymous guest, details on file." (United Kingdom)
Submitted on 2007-08-13 		Customer Rating: 4/5
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comments Fantastic hotel. In 39 degree heat the pool on the roof was a god send! Very reasonably priced too!
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From: Kevin Nolan (Spain)
Submitted on 2007-06-30 		Customer Rating: 4/5
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comments Don't be fooled into believing bathrobes and slippers are provided - as claimed in their details - this is only when in one of their suites. Hotel very well situatated for tourist purposes but possibly a little exensive for what you actually get. The rooftop pool and sunbathing area was greatly appreciated after walking around for hours! Out of a 5 hotel stay in various cities the Emperador came third.
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From: Mrs K Hoskins (United Kingdom)
Submitted on 2007-05-19 		Customer Rating: 5/5
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comments The weather was excellenat and that meant we were able to use the pool which was so relaxing and really made our short break into something special.
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From: Gary Breen (Ireland)
Submitted on 2007-05-15 		Customer Rating: 4/5
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comments The only comment is the shower pressure was the worst I have experienced yet, wheather it was due to pressure or design of the shower head ?
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From: cepta Hopkins-Doyle (Ireland)
Submitted on 2007-02-18 		Customer Rating: 4/5
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comments Everything was very pleasant. Went with friends and they had to ask for a better room as the first room was extremely small. However, it did not dampen our stay and the staff were extremely helpful. Would definitely stay again.
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From: "Anonymous guest, details on file." (Ireland)
Submitted on 2006-11-12 		Customer Rating: 5/5
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comments On arrival we were allocated a very, small dark room with a strong stench of stale smoke, even though we had requested a room with a balcony, and also a non-smoking room when checking in. This was however rectified by the courteous staff at the desk and subsequently we had a very enjoyable stay.
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From: "Anonymous guest, details on file." (Ireland)
Submitted on 2006-10-26 		Customer Rating: 4/5
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comments great room and location.
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From: Sarah Nash (United Kingdom)
Submitted on 2008-07-16 		Customer Rating: 4/5
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From: marilyn Geraghty (Ireland)
Submitted on 2007-07-16 		Customer Rating: 5/5
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From: "Anonymous guest, details on file." (United Kingdom)
Submitted on 2007-05-22 		Customer Rating: 4/5
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From: Mr.Somyot Chaicharoentaweekit (Thailand)
Submitted on 2007-01-05 		Customer Rating: 4/5
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From: marilyn Geraghty (Ireland)
Submitted on 2006-12-18 		Customer Rating: 5/5