Average satisfaction rating out of 5
for this property among customers |
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| Customer comments are strictly limited to customers who have used bookassist to make a reservation at this property. The bookassist team only invites customers to submit their comments after they have completed their stay. |
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From:
Emer Campbell
Submitted on
2008-09-16
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Customer Rating:
5/5 |
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Myself and my friend had a wonderful time in the Emperador. Our room was gorgeous, and the staff were very friendly. The rooftop pool and terrace is an absolute gem, and even though we had checked out, the hotel allowed us access to the rooftop until we left for our flight in the evening time. No complaints whatsoever, and I'd recommend it to anyone! |
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From:
"Anonymous guest, details on file."
Submitted on
2008-09-06
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Customer Rating:
3/5 |
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Great location,friendly helpful staff.Disappointed in the quality of the room for the amount it cost. Complained to the management about the standard of room and were upgraded. Swimming pool fantastic. As a smoker it was great not to be treated like a leper. |
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From:
Israel Alcazar Rodriguez
Submitted on
2008-08-02
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Customer Rating:
4/5 |
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El hotel es una maravilla. Eso de estar en Madrid tomando el sol y bañandote es un lujo. Altamente recomendable. |
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From:
Eirik Frøystad
Submitted on
2008-07-30
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Customer Rating:
3/5 |
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It was a nice hotel, but....the Intrenett was not free...thats bad I think...and my wife got her watch stolen from the hotelroom.We talk to the houseceeper...but the watch is still missing. Nice swimmingpool, and the food was ok. |
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From:
eduardo del campo vara
Submitted on
2008-07-28
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Customer Rating:
4/5 |
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Muy bien, limpio, lujoso, rápido. |
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From:
MR I S JARDINE
Submitted on
2008-07-28
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Customer Rating:
4/5 |
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Everything was pretty much as we had hoped it would be. The rooms were clean, and well looked after, and the staff werepleasant and helpful. |
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From:
carle willy
Submitted on
2007-09-18
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Customer Rating:
4/5 |
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bel hotel, la chambre etait moyenne, sans aucune vue, par contre la piscine sublime! l'accueil de jour etait bon, la nuit un peu moins. |
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From:
michelle wren
Submitted on
2007-09-16
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Customer Rating:
5/5 |
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great place to stay. Swimming pool is far too cold but everything else spot on! definatley booking same time next year. |
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From:
Derek Gillespie
Submitted on
2007-09-10
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Customer Rating:
4/5 |
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Really nice hotel. I'd recommend it to anyone. The pool and lounge area on the top of the hotel is great for escaping the heat down on the streets. Drinks were a tad expensive though. Rooms were perfectly fine. Nice comfortable beds. Great view of Gran Via from the Emperador Suite rooms. |
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From:
"Anonymous guest, details on file."
Submitted on
2007-09-05
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Customer Rating:
3/5 |
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Although the hotel swimming pool, bar upstairs and other provisions of the hotel were top notch, the room was quite small and slightly shabby. Also dont have a drink at the bar upstairs by the pool. possibly the most expensive vodka limon i've ever drank in my entire 27 years of life. the pool is fantastic in all fairness. |
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From:
Ketil Greve Aubert
Submitted on
2007-08-27
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Customer Rating:
5/5 |
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Perfect location and the pool on the roof really made the vacation perfect. For the price it should have included breakfast, but that is just details. I can highly recommend this hotel. |
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From:
Mrs Allison Howie
Submitted on
2007-08-20
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Customer Rating:
5/5 |
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Hotel staff were very friendly and helpful. The room was excellent. I would definitely use this hotel again. Good value for money and the roof terrace and pool are fanatistic. |
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From:
Morten Johannessen
Submitted on
2007-08-20
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Customer Rating:
4/5 |
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Good hotel in an excellent location, the rooftop pool was fantastic. Friendly staff. Rooms are a bit worn, but nice and clean |
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From:
"Anonymous guest, details on file."
Submitted on
2007-08-13
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Customer Rating:
4/5 |
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Fantastic hotel. In 39 degree heat the pool on the roof was a god send! Very reasonably priced too! |
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From:
Kevin Nolan
Submitted on
2007-06-30
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Customer Rating:
4/5 |
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Don't be fooled into believing bathrobes and slippers are provided - as claimed in their details - this is only when in one of their suites. Hotel very well situatated for tourist purposes but possibly a little exensive for what you actually get. The rooftop pool and sunbathing area was greatly appreciated after walking around for hours!
Out of a 5 hotel stay in various cities the Emperador came third. |
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From:
Mrs K Hoskins
Submitted on
2007-05-19
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Customer Rating:
5/5 |
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The weather was excellenat and that meant we were able to use the pool which was so relaxing and really made our short break into something special. |
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From:
Gary Breen
Submitted on
2007-05-15
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Customer Rating:
4/5 |
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The only comment is the shower pressure was the worst I have experienced yet, wheather it was due to pressure or design of the shower head ? |
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From:
cepta Hopkins-Doyle
Submitted on
2007-02-18
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Customer Rating:
4/5 |
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Everything was very pleasant. Went with friends and they had to ask for a better room as the first room was extremely small. However, it did not dampen our stay and the staff were extremely helpful. Would definitely stay again. |
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From:
"Anonymous guest, details on file."
Submitted on
2006-11-12
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Customer Rating:
5/5 |
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On arrival we were allocated a very, small dark room with a strong stench of stale smoke, even though we had requested a room with a balcony, and also a non-smoking room when checking in. This was however rectified by the courteous staff at the desk and subsequently we had a very enjoyable stay. |
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From:
"Anonymous guest, details on file."
Submitted on
2006-10-26
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Customer Rating:
4/5 |
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great room and location. |
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From:
Sarah Nash
Submitted on
2008-07-16
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Customer Rating:
4/5 |
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From:
marilyn Geraghty
Submitted on
2007-07-16
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Customer Rating:
5/5 |
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From:
"Anonymous guest, details on file."
Submitted on
2007-05-22
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Customer Rating:
4/5 |
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From:
Mr.Somyot Chaicharoentaweekit
Submitted on
2007-01-05
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Customer Rating:
4/5 |
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From:
marilyn Geraghty
Submitted on
2006-12-18
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Customer Rating:
5/5 |
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