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Average satisfaction rating out of 5 for this property among customers:
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From: Anne Burlington (United Kingdom)
Submitted on 12-Oct-2010 (English)
We thoroughly enjoyed our stay in this very central but quiet hotel. We cannot speak highly enough of our receptionists, who could not have been more helpful in all respects. She recommended a Flamenco evening and booked it for us, which was the absolute highlight of our holiday.
From: Catherine Falconer (United Kingdom)
Submitted on 3-Oct-2010 (English)
Very good accommodation for the price. Room small but had efficient air conditioning and free Internet. Breakfast perfectly adequate. Very central location which is so convenient but of course noisy at night. Overall excellent value would stay there again
From: Erin Dalton (Canada)
Submitted on 29-Sep-2010 (English)
I thought the hotel was very clean and the staff was helpful. Breakfast was always plentiful and tasty. I enjoyed my stay.
From: KAR WAI KOO (Malaysia)
Submitted on 25-Aug-2010 (English)
Excellent location very near Sol Metro and perfect for sightseeing. Room is very clean and decoration is nice. Good value for money. Breakfast was is good and exceed my expectation. I found a bit problem locating the Hotel when I arrived because I didn’t aware that it is so near from Sol Metro. Will definitely recommend to friend.
From: David Biggins (United Kingdom)
Submitted on 31-May-2010 (English)
Very clean and well decorated accommodation with good air conditioning system in the room and a continental breakfast which offerred value for money.
From: dave farmer (United Kingdom)
Submitted on 23-May-2010 (English)
Excellent location very near many tapas bars; the hotel's also on a traffic free street so noise is minimal. Room was a little on the small side, but had a fridge and a good bathroom, no tea / coffee making facilities though. Very helpful receptionist and good breakfast in nearby sister hotel. We'd come back.
From: Niels Grundtvig (Denmark)
Submitted on 13-Apr-2010 (English)
It was perfeckt to the price
From: Hotel Guest, details on file. (United States)
Submitted on 28-Mar-2010 (English)
Positive comments: the hotel was in a great location, the room was nicely decorated, the staff was very friendly, the breakfast provided was excellent. Negative comments: we had requested a wake up call for the morning of our departure and did not receive it, due to the cafe/bar on the street, there was a lot of noise until 5 to 6 am each morning, we were in a street front room, one floor up from the street.
From: Hotel Guest, details on file. (Switzerland)
Submitted on 23-Dec-2009 (English)
Nice hotel, good location, and extremely helpful staff.
From: Hotel Guest, details on file. (United States)
Submitted on 26-Oct-2009 (English)
The location was excellent but the room was a little small. Other than the it was great.
From: Hotel Guest, details on file. (United States)
Submitted on 19-Sep-2009 (English)
First off, we had booked a room with the El Pasaje, but when we arrived there were told to go to the Victoria, just down the street, instead. Next, the desk staff at the Victoria were unfriendly and monumentally unhelpful (as in giving answers such as "the only grocery is far away" when in fact there is a little one almost directly across the street and a real one just around the corner, or "there are no sherry bars nearby" when we found one within a three minute walk.) Then, the room we got was on the top floor (once an attic), and while it had character, you could easily bang your head on the ceiling and you couldn't see out the window unless you stood on a chair. Breakfast was punch-a-button-machine-made coffee and bread passing itself off as a croissant and cereal with room-temperature pitchers of milk. But all of the foregoing would have been forgivable had it not been for the dreadful thing they called a bed, which consisted of one flat pillow for two people (they did give us another upon our request) and a very, very cheap mattress that swayed like a bucking bronco anytime a sleeper made the slightest move. Maybe a person could stand it if alone, but definitely not passable for two people. We might have gotten three hours sleep altogether. In the room's favor, it did have a mini fridge, a safe and a hairdryer, and was conveniently located by many tapas bars and not far from the Metro. Wifi was available in the lobby only.
Hotel Response:
Dear Ms. Meeker. You had booked a room in El Pasaje, a 3star hostal but, unfortunatelly, due to some maintenance problems, we had to accommodate you in hotel Victoria 4, a 3star hotel from our same company. Therefore, your reservation was upgraded from a hostal to a hotel. We are sorry to hear that the reception staff was unfriendly, as we always try to do our best to help our customers. Breakfast is the served in Café de Levante and it is the same restaurant for hotel Victoria 4 & El Pasaje. If you did not like the room, you could have told us so we could have shown you another room to be changed to. We are sorry to hear that you did not have a pleasant stay, but look forward to welcoming you some other time so you can have a better experience. Kind regards, THE MANAGEMENT
From: Hotel Guest, details on file. (Netherlands)
Submitted on 21-Jun-2009 (English)
a very nice hostel, all new and clean, direct in the center of Madrid, near SOL, very friendly and helpful staff (doesn't always speak english)
From: Hotel Guest, details on file. (Israel)
Submitted on 14-Jun-2009 (English)
nice and clean at a very good location at the center on Madrid
From: Peter Hughes (United Kingdom)
Submitted on 26-May-2009 (English)
great location for easy sight seeing. Only drawback the rather noisy streets at night. Clean comfortable rooms, friendly service. Good value!
From: Francisca Rivero Garay (Chile)
Submitted on 18-May-2009 (English)
El Hotel tiene una estupenda ubicación. Sus habitaciones son muy cómodas y para viajes de negocios, resulta ser muy adecuado. Sólo tuve problemas con la conexión a internet.
From: Hotel Guest, details on file. (United States)
Submitted on 30-Apr-2009 (English)
Great location. Very clean rooms. Secure hostal, friendly helpful staff.
From: Hotel Guest, details on file. (Spain)
Submitted on 15-Apr-2009 (English)
Está muy bien situado para visitar Madrid, limpio y al tener habitación interior no tuvimos ruido por la noche, bien el desayuno, para recomendarlo.
From: jesica lopez fleitas (Spain)
Submitted on 14-Dec-2008 (English)
Mi opinion personal sobre la estancia en el hostal ha sido muy buena, no tiene nada que envidiar a ningun hotel de la zona, las habitaciones muy modernas, el baño un tanto pequeño, pero calidad y precio inmejorable, yo me esperaba algo peor pero me he llevado una muy buena impresion, si vuelvo a madrid no duraria volver al mismo hostal, saludos desde tenerife.
From: matthew fleischli (United States)
Submitted on 25-Aug-2008 (English)
THIS PLACE IS A MUST!!!
From: William Devine (United Kingdom)
Submitted on 9-Jul-2008 (English)
Polite and helpful staff, rooms cleaned daily and excellent central location.