Average satisfaction rating out of 5
for this property among customers |
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| Customer comments are strictly limited to customers who have used bookassist to make a reservation at this property. The bookassist team only invites customers to submit their comments after they have completed their stay. |
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From:
James Reddy
Submitted on
2008-06-13
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Customer Rating:
5/5 |
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The staff at the hotel went out of their way to make our stay a very enjoyable one. I was on crutches at the time and they could not have been more helpful. Fabulous swimming pool, very comfortable room. Recommended. |
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From:
"Anonymous guest, details on file."
Submitted on
2008-06-04
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Customer Rating:
5/5 |
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The staff team were refreshingly friendly and extremely helpful. |
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From:
"Anonymous guest, details on file."
Submitted on
2008-06-03
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Customer Rating:
4/5 |
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My wife and I have recently returned from a stay at this hotel, staff were brilliant and couldn't do enough for us. Hotel was amazing and location very central, we will definitely return and would highly recommend this hotel. |
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From:
Anita Masterson
Submitted on
2008-06-03
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Customer Rating:
5/5 |
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We loved the hotel, your staff were extremely helpful. The leisure centre terrific, the food was great. We would have no hesitation in recommending the hotel to anyone and have done so already. |
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From:
Anne Naughton
Submitted on
2008-06-01
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Customer Rating:
5/5 |
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From tnd he moment we arrived at the reception desk we felt welcome and that we were valued customers.The food in the restaurant was as good if not better than any I have ever eaten |
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From:
"Anonymous guest, details on file."
Submitted on
2008-05-30
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Customer Rating:
4/5 |
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very friendly and helpful staff |
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From:
Sinead Ruffley
Submitted on
2008-05-26
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Customer Rating:
5/5 |
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Friendly and helpful staff. Leisure centre and our room were flawless. |
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From:
OREN AVIRAM
Submitted on
2008-05-25
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Customer Rating:
5/5 |
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Excelent service! booked for one night with a special price. My wife enjoyed the time & place so much there, we didn't want to leave, so they gave us the same room with the same price for another night, (although the standard price was higher). Too bad, we couldn't stay longer and enjoyed all the facilities the place has to offer. Will be back again!!! The receiptionists are very nice & helpful, wonderful bar, good location, nice, quite & spacious room. |
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From:
Don Redmond
Submitted on
2008-05-25
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Customer Rating:
5/5 |
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staff friendly hotel excellent |
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From:
danny o'leary
Submitted on
2008-05-20
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Customer Rating:
5/5 |
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absolutely fabulous hotel great staff thoroughly enjoyed our stay |
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From:
Michael Harnett
Submitted on
2008-05-17
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Customer Rating:
5/5 |
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Outstanding value - provided a cot for my 1 yr old daughter - will definitely stay here again and also recommend to others |
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From:
des moore
Submitted on
2008-05-15
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Customer Rating:
5/5 |
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it is a great hotel . it is centrel to everything . the rooms are top class and so is the service i will stay there again and recomened it to anybody |
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From:
MARTINA MC KENNA
Submitted on
2008-05-14
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Customer Rating:
4/5 |
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THE HERITAGE HOTEL IS IN A PERFECTLY CENTRAL LOCATION. THE ROOMS ARE AN ADEQUATE SIZE AND INCLUDE ALL ESSENTIALS.THE RESTAUA
RANT STAFF AND FOOD WAS EXCELLENT. THE POLL WASALSO EXCELLENT - A PERFECT PLACE TO STAYFOR A RELAXING WEEKEND AND ALSO SUITABLE FOR A FAMILY WITH A TODDLER. |
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From:
"Anonymous guest, details on file."
Submitted on
2008-05-13
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Customer Rating:
5/5 |
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Beautiful hotel, friendly helpful staff, fantastic swimming pool and lovely restaurants on the door step. The room was quite big with both a single and double bed and the bathroom was well equipped. |
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From:
"Anonymous guest, details on file."
Submitted on
2008-05-12
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Customer Rating:
5/5 |
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Staff helpful and very plesent,
food was of an exelent standard,rooms were comfortable and it was nice to be able to control the tempture ourself we have been before and we will look forward to going back for another stay. |
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From:
Eibhlin Nic Dhonncha
Submitted on
2008-04-29
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Customer Rating:
5/5 |
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Excellent facilities, very professional, helpful and friendly staff. Very suitable for family breaks. |
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From:
David John
Submitted on
2008-04-23
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Customer Rating:
5/5 |
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Nice rooms and very friendly staff. |
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From:
Niall McGrane
Submitted on
2008-04-08
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Customer Rating:
5/5 |
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excellent value for money.
best hotel staff I have come accross in a long time. I rate this hotel very highly. |
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From:
Mairead O'Meara
Submitted on
2008-04-07
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Customer Rating:
5/5 |
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Excellent hotel, could not fault it on anything service was excellent |
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From:
Catherine Kennedy
Submitted on
2008-04-04
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Customer Rating:
5/5 |
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We were very pleased with our stay. Room very clean, room service breakfast very nice, friendly staff. |
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From:
Jennifer Bridgeman
Submitted on
2008-03-31
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Customer Rating:
5/5 |
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Lovely hotel and both Spago and Kellys Grillhouse were excellent restaurants with great food and atmosphere. |
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From:
"Anonymous guest, details on file."
Submitted on
2008-03-10
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Customer Rating:
5/5 |
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Nice hotel, food was lovely and staff very helpful. Was disappointed with the spa but other than that we were very happy with everything else |
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From:
"Anonymous guest, details on file."
Submitted on
2008-03-09
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Customer Rating:
4/5 |
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i found the staff extremely pleasant and very helpful. food was wonderful and i would recommend this hotel for a relaxing and friendly stay. one of the best ive stayed in lately. |
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From:
Philip keegan
Submitted on
2008-03-06
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Customer Rating:
3/5 |
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There is a lack of personality in the hotel. Reception was very clinical and i felt like I was being processed. They also charged for overnight car parking.I had a real problem with that. |
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From:
florence ward
Submitted on
2008-01-23
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Customer Rating:
5/5 |
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lovely room spotless clean staff very frendly @ helpfull couldn't find a fault if i tried |
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From:
FINOLA FIELDS
Submitted on
2008-01-14
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Customer Rating:
4/5 |
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breakfast in room should be better, not enough and not cooked toast no brown bread supplied, loads of jam/marmalade but nothing to put it on, the irish breakfast was cold.everything else brilliant, room a bit shabby needs a coat of paint Service very friendly would go back again , meal in hotel was outstanding, in general I would go back but I have had better breakfasts in other hotels. |
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From:
"Anonymous guest, details on file."
Submitted on
2008-01-08
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Customer Rating:
3/5 |
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second morning we ordered breakfast to the room, got no milk and it took half a hr for someone to drop milk up.other that that the hotel was lovely. |
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From:
Marian McDonnell
Submitted on
2008-01-05
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Customer Rating:
4/5 |
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Lovely hotel,centrally located. Rooms very comfortable. Reception staff very friendly. |
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From:
"Anonymous guest, details on file."
Submitted on
2007-12-31
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Customer Rating:
3/5 |
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Room was clean and warm, but lighting was 'cold' and inadequate for reading, as in most Irish hotels.
Main restaurant was 'adequate'.
Kelly's Foundry, the hotel's steakhouse was much better. it served superb steaks, with excellent side orders, and was great value. We were told that it was booked out when we tried to get a table, and we were able to dine only because it suited us to eat early at 5.00 pm. Early booking recommended! |
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From:
"Anonymous guest, details on file."
Submitted on
2007-12-01
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Customer Rating:
5/5 |
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Lovely hotel,staff friendly. We had a very enjoyable stay. |
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From:
linda Kehoe
Submitted on
2007-11-26
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Customer Rating:
5/5 |
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lovely staff very good service.
Rooms were perfect, |
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From:
JOANNE CHRISTY
Submitted on
2007-11-21
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Customer Rating:
5/5 |
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The hotel was outstanding. It was luxurious with two wonderful restaurants, swimming pool and sauna etc. It was very impressive and I would highly recommend it. Great value for money! |
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From:
"Anonymous guest, details on file."
Submitted on
2007-11-10
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Customer Rating:
5/5 |
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We really enjoyed our stay at the Heritage Hotel Portlaoise - really couldn't fault it, the staff, our room, the facilities available and restaurants were all great. |
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From:
"Anonymous guest, details on file."
Submitted on
2007-11-09
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Customer Rating:
4/5 |
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Accommodation excellent, good quality breakfast but food for dinner was below a 4* hotel in both of their restaurants, Spago and Foundry. |
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From:
"Anonymous guest, details on file."
Submitted on
2007-11-07
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Customer Rating:
4/5 |
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The reason I gave a 4 was there was not a choice of restaurants to eat from and there was no childrens menu. |
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From:
Sarah Maher
Submitted on
2007-10-16
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Customer Rating:
5/5 |
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We were very satisifed overall generally and the staff were very nice and it was very good value money wise. Dinner was excellent (not the Italian one) which was included in the price. I would highly recommend your hotel for a good value week-end. |
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From:
"Anonymous guest, details on file."
Submitted on
2007-10-15
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Customer Rating:
3/5 |
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I would like to have given the hotel a higher score except our room was situated over a wedding party on the saturday night and we had particulary requested a quiet room as i have serious problems sleeping! |
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From:
Clarissa Coote
Submitted on
2007-10-14
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Customer Rating:
4/5 |
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My partner and I stayed here for our anniversary and I have to say we had a wonderful stay. The staff were very pleasant, and the room was fantastic. The only problem we had was finding the spa, even after asking at reception, and following signs, it was very confusing, and we ended up giving up and not going. But that is our only gripe. We ate the first night in Spagos Bistro and the food was delicious. |
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From:
Mrs M McGowan and Mrs M Geraghty
Submitted on
2007-10-02
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Customer Rating:
4/5 |
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We had a wonderfull time at the heritage hotel portlaoise staff food cleanliness location carparking were excellent. Will return.
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From:
"Anonymous guest, details on file."
Submitted on
2007-09-27
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Customer Rating:
4/5 |
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pleasent helpful staff ,great food,good accomidation lovely facilities |
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From:
Dejan Drezgic
Submitted on
2007-09-24
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Customer Rating:
4/5 |
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GOOD-Well trained and helpful staff,clean rooms,good bar,good food.BAD-Late check in, 3pm,no mini bar in the rooms |
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From:
"Anonymous guest, details on file."
Submitted on
2007-09-24
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Customer Rating:
5/5 |
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Beautiful hotel with excellant leisure & spa facilities. We ate in both Spago's Italian Resturant and The Fitzmaurice resturant and both the service and food was fantastic. Would definatly recommend this hotel. Very worthy of its 4 star rating. |
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From:
"Anonymous guest, details on file."
Submitted on
2007-09-22
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Customer Rating:
5/5 |
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Excellent Hotel - great leisure facilities, good staff, and good choice of quality restaurants. Situated in the middle of town - very closeby to facilities like shopping, cinema. |
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From:
Siobhan O'Connor
Submitted on
2007-09-16
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Customer Rating:
5/5 |
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Overall, very impressed with the hotel - excellent leisure facilites, lovely food, ambience & a great relaxing w/end break - would highly recommend it |
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From:
Stuart O'Kennedy
Submitted on
2007-09-14
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Customer Rating:
5/5 |
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very nice rooms only thing is that i think that there should be a small fridge in the room aswell |
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From:
"Anonymous guest, details on file."
Submitted on
2007-09-07
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Customer Rating:
3/5 |
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The hotel itself was very nice. The girl who checked us in at Reception was very helpful and competent. However, I felt that this hotels 4 star status is not really deserved. When we went for dinner the restaurant found it quite hard to find a high-chair for our son. When one was found it had been fixed with what looked like decking. On another occassion we were at breakfast with our son in his highchair when a couple arrived with twins. ON this occassion only one other high-chair could be found. This is quite surprising for a four star hotel to have only two highchairs for three restaurants. On a plus side the swimming pool was beautiful. All in all I think the Heritage needs to work a bit harder on its four star status. |
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From:
Lorraine McLoughlin
Submitted on
2007-09-06
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Customer Rating:
5/5 |
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The hotel was very central to town, the food was excellant, friendly staff, and the hotel in general was very clean. |
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From:
Lisa Geoghegan
Submitted on
2007-09-04
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Customer Rating:
4/5 |
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I found our stay at the hotel very enjoyable. The staff, rooms and lobby were very nice. All in all a lovely atmosphere. |
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From:
Niall McGrane
Submitted on
2007-08-31
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Customer Rating:
5/5 |
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hotel and more importantly the staff were first rate.
Will stay again.
I have recommended to my friends |
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From:
Deborah Sheils
Submitted on
2007-08-31
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Customer Rating:
5/5 |
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This was my second stay in 5 months at Portlaoise Heritage Hotel and it is just superb. |
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From:
Leanne Monks
Submitted on
2007-08-27
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Customer Rating:
5/5 |
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It was a very enjoyable experience, with friendly staff and a lovely hotel. |
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From:
Maurice Veale
Submitted on
2007-08-20
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Customer Rating:
5/5 |
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Excellent in every way. |
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From:
MARK O REILLY
Submitted on
2007-08-15
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Customer Rating:
5/5 |
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I thought the hotel was absolutely fabolous,staff,facilities,location and everything else about it. I regret not having dined at the hotel on my first night there,as,if i had i would definitely done so on my second night. The meal was excellent and thoroughly enjoyable.I would recommend it very highly and would definitely stay there again |
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From:
Michael O'Grady
Submitted on
2007-08-14
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Customer Rating:
5/5 |
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More big screens for footy, GA & Soccer required |
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From:
"Anonymous guest, details on file."
Submitted on
2007-08-13
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Customer Rating:
4/5 |
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Excellent location ,fab hotel. only crib, children werent allowed into restaurant after 6.30pm -at 10 and 12 years are perfectly well behaved. |
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From:
Catherine Higgins
Submitted on
2007-08-13
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Customer Rating:
5/5 |
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We found the staff very friendly and helpful. The leisure area was superb and the hotel overall was fantastic.It had everything, location, restaurants, bars etc |
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From:
Jamie Fagan
Submitted on
2007-08-13
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Customer Rating:
5/5 |
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The Hotel was absolutely amazing. I'd highly recommend it to anyone and Portlaoise was a good little town. Barmonday,Egans and Club 23 were great spots. |
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From:
Dolores Grace
Submitted on
2007-08-13
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Customer Rating:
3/5 |
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NO Info was given at check in time regarding booking dinner at the Fitzmaurice Restaurant, and we had two children with us when we went to book dinner we were told unless we got there within the next 5 mins we would not be able to eat there as children not allowed after 6.30pm. Also the food was of a very poor quality and the choice for children was dreadful. It would ut me off staying there again |
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From:
"Anonymous guest, details on file."
Submitted on
2007-08-13
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Customer Rating:
5/5 |
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Had a great weekend from start to finish! Not one problem! Rooms were lovely! Food in the restaurants was amazing! Staff so friendly and helpful! Would definitely go back! |
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From:
"Anonymous guest, details on file."
Submitted on
2007-08-08
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Customer Rating:
4/5 |
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Hotel and staff were excellent. however, I would not recommend the Spago's Italian Restaurant. Service was poor and while the starter and dessert were very good the main course was very disappointing. They have another restaurant called the Fitzmaurice Restaurant which appears to have good reports. |
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From:
ashley kealy
Submitted on
2007-08-07
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Customer Rating:
4/5 |
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it is very easy to get Lost in the hotel as there's so many doors/corridors-a few more signs would be very helpful. Breakfast was Fab. Was a little disappointed with the Ealu Spa.Had a Hotstone massage -was left waiting for 20 mins on arrival BUT nobody told me how long more i would be or sorry for the delay.Massage was lovely but i was a bit bothered going in as i was left sitting for so long.Check-in staff are lovely and Bar staff in residence bar are very good |
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From:
"Anonymous guest, details on file."
Submitted on
2007-08-07
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Customer Rating:
5/5 |
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excellent food and leisure facilities |
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From:
"Anonymous guest, details on file."
Submitted on
2007-08-01
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Customer Rating:
4/5 |
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Very good service.
nice leisure center.
Friendly staff. |
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From:
Irene Lynch
Submitted on
2007-07-30
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Customer Rating:
5/5 |
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Our stay at Portlaoise Heritage was pleasant beyond expectation. Room was immaculate, bathroom spotless, room turndown etc. tops. Reception staff extremely courtious and helpful, especially Jenny. Consierge more than helpful - was helpfull without us even having to approach or ask. I inadvertantly left items behind in bedroom and upon phonecall I very gratefully received them in post within 2 days. Spagos restaurant excellent to the point we ate there on both evenings of our stay. Cannot praise enough. |
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From:
anthony ryan
Submitted on
2007-07-29
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Customer Rating:
5/5 |
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execelent service and food very good choices second two none room service execelent |
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From:
"Anonymous guest, details on file."
Submitted on
2007-07-24
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Customer Rating:
4/5 |
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our stay at the heritage was a very pleasant one.staff were very friendly very efficent,food was excellent.facilities,pool and gym were excellent,and the hotel in gereral was immaculate.not recommended for children. |
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From:
pauline dolan
Submitted on
2007-07-23
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Customer Rating:
5/5 |
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We really enjoyed our stay here. The staff are very welcoming and the hotel has a cosy and relaxing feeling. Leisure facilities are excellent and the food is great. We will definitely return. |
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From:
karen Moloney
Submitted on
2007-07-23
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Customer Rating:
5/5 |
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Could not find a fault with this hotel. A totally enjoyable stay. |
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From:
Yvonne
Submitted on
2007-07-23
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Customer Rating:
5/5 |
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I couldnt find anything to fault the Heritage, from check in ..right through...lovely staff, very pleasant. Dinner in both Spagos and Fitzmaurice was excellent. Rooms very well appointed..and spotless clean. Highly recomend this hotel for a weekend break. Have stayed 3 times now and will definately stay again! |
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From:
"Anonymous guest, details on file."
Submitted on
2007-07-17
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Customer Rating:
5/5 |
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everything was fantastic,beautiful hotel.gorgeous room.only thing was that on check in the receptionist gave us no details about the hotel,about breakfast, facilities etc |
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From:
Deirdre Naughton
Submitted on
2007-07-17
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Customer Rating:
4/5 |
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Immediate reception and atmosphere was classy relaxed, warm and inviting. The main restaurant within the hotel was very nice. Food was fabulously prepared and every bite tasted was delicious! However I would like to suggest some areas to improve on: The main head waiter in the restaurant seated eveyone on the same side of the restaurant even though there did not appear to be any reservations on the vacant tables. By seating everyone together guests could over hear conversations from other guests at the tables beside them and therefore no sense of privacy or space. Also our waitress on that night seemed pushy direct and impatient! I would also suggest trays to be provided in the breakfast room as I burned my hand carrying my irish breakfast to my table. Although our bedrooms were excellently serviced and clean-room staff were very stingy with providing milk-four small milks are simply not enough for two people. When my mother asked a room staff for more milk the girl replied"no, thats what you get in all hotels" This is not good! Finally I liked the day reception staff however they need to smile more and the night reception staff when we were there appeared to have a lazy attitude-even talking seemed a chore to him! The porter also had a rough manner and untidy dress. I would suggest some training in interpersonal skills and reception and presentation skills. Overall a very nice stay and I will return! |
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From:
dawn o donoghue
Submitted on
2007-07-16
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Customer Rating:
4/5 |
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It's a beautiful hotel with friendly helpful staff who provide an excellant service, we tried 2 of their 3 restaurants and the food was fantastic.My only criticism is that the rooms at the back (where we were) have a lot of disturbance from the train lines right behind the hotel from very early in the morning. |
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From:
"Anonymous guest, details on file."
Submitted on
2007-07-16
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Customer Rating:
3/5 |
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The staff where very plesant and helpful. The food in the main hotel resturant was not to the standard I would have expected for a 4*. My wife was not overly impressed with spa facilities. She was their on a Sunday and felt it was a bit of a rush through. |
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From:
Paul Gallagher
Submitted on
2007-07-16
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Customer Rating:
5/5 |
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We had a fav weekend as it is a amazing hotel. |
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From:
"Anonymous guest, details on file."
Submitted on
2007-07-11
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Customer Rating:
5/5 |
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we requested low floor we got low floor we found staff very helpfull free papers were a bonus we will be back |
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From:
elizabeth a hickey
Submitted on
2007-07-10
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Customer Rating:
5/5 |
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No wheelchair access into Molly's bar from within the hotel, a wheelchair person could a lovely night in there |
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From:
Susan Kennedy
Submitted on
2007-07-09
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Customer Rating:
3/5 |
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their was wedding on the Sat we stay their we complain but they couldnt change our room because the hotel was full. we were given 25 euro of the bill for our complaint I felt that this was an insult as it spoil the weekend for us. |
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www.theheritagehotel.com
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