Average satisfaction rating out of 5
for this property among customers |
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4.5/5 |
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135
reviews
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| Customer comments are strictly limited to customers who have used bookassist to make a reservation at this property. The bookassist team only invites customers to submit their comments after they have completed their stay.
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English.
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From:
esler crawford
(Ireland)
Submitted on 25-Jan-2012 (English)
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Customer Rating:
5/5 |
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perhaps the best hotel experience we have had in Ireland.
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From:
"Hotel Guest, details on file."
(Ireland)
Submitted on 22-Jan-2012 (English)
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Customer Rating:
5/5 |
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We had a wonderful stay. Every member of staff were so helpful and friendly. We will certainly go there again.
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From:
"Hotel Guest, details on file."
(Ireland)
Submitted on 22-Jan-2012 (English)
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Customer Rating:
4/5 |
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comfortable rooms, pleasant and helpful staff, good swimming pool. Will happily return and recommend
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From:
Gerard Gardner
(Ireland)
Submitted on 12-Jan-2012 (English)
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Customer Rating:
5/5 |
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We stayed over the New Years weekend to attend a wedding at the Malton. Our self catering Maple apartment was perfect for our purpose, very spacious and beautifully decorated. On arrival is was ready for us early and we were delighted to find EVERYTHING you might need was supplied i.e. enough tea bags, coffee,sugar, washing machine and dishwasher tablets to last a week!. The beds were very comfortable, and the apartment was spotlessly clean. The kitchen was very well equiped and had lovely marble counter tops. The biggest surprise was the living area where there was 3 large comfy sofas and a large flat screen T.V. and lovely soft lighting with a full lenght glass wall on one side leading on to a large balcony. We really enjoyed our stay at the Malton, and to top it all off, the wedding was terrific also.
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From:
Eileen O'Mahony
(Ireland)
Submitted on 10-Jan-2012 (English)
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Customer Rating:
4/5 |
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We stayed on new years eve. The staff & service we recieved from the moment we arrived until we checked out was excellent. We will be back again in the near future.
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From:
"Hotel Guest, details on file."
(Ireland)
Submitted on 10-Jan-2012 (English)
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Customer Rating:
5/5 |
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Staff most corteous and friendly. Beautiful warm and welcoming hotel and most convenient to train station and town. Would love to make a return visit.
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From:
"Hotel Guest, details on file."
(Ireland)
Submitted on 7-Jan-2012 (English)
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Customer Rating:
5/5 |
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Very impressed with the ambience and facilities of this hotel. The bedroom was large and well appointed and the bathroom was enormous. Dinner one night was included and it was divine! The scale and facilities of the hotel, spa, library and plenty of other places to relax made it easy to spend the time there when the weather was atrocious, which it was. Great central location too beside the train station. Everything within Killarney town easily accessible - shops , cinema, national park. Reception and staff couldn't have been nicer.
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From:
Patricia Foley
(France)
Submitted on 2-Jan-2012 (English)
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Customer Rating:
5/5 |
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Wonderful Hotel, enjoyed every minute there from the moment we arrived up front with valet service until the moment we left, the staff were absolutely fantastic, both efficient and friendly, it is very obvious that the management is at top level, present, supervising and making sure all ticked over like clockwork, great atmosphere, Thanks to all at the Malton, we'll be back !
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From:
"Hotel Guest, details on file."
(Ireland)
Submitted on 21-Dec-2011 (English)
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Customer Rating:
5/5 |
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Comfortable and welcoming
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From:
vincent butler
(Ireland)
Submitted on 20-Dec-2011 (English)
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Customer Rating:
5/5 |
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While only there for one night I found my stay very pleasant. Room was very comfortable and the food was very good. It is extremely convenient to the Rail Station which is only one minutes walk away.
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From:
Michael Wallace
(Ireland)
Submitted on 19-Dec-2011 (English)
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Customer Rating:
5/5 |
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We really enjoyed our stay and were pleased that it was good as ever, harking back to the Great Southern days. If anything it was even better!
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From:
killian o reilly
(Ireland)
Submitted on 11-Dec-2011 (English)
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Customer Rating:
5/5 |
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Would definitely came back and stay at the malton every thing was brilliant as I am on dialysis got a bigger room with all the little bits left in the room were great(extension lead rubbish bags etc)thanks a lot
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From:
miriam murray
(Ireland)
Submitted on 5-Dec-2011 (English)
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Customer Rating:
5/5 |
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my stay at Malton was delightful,from staff, room ,food everything a very pleasurable experience. Would recommend a stay in this HOTEL Thanks Well Done guys
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From:
"Hotel Guest, details on file."
(Germany)
Submitted on 5-Dec-2011 (English)
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Customer Rating:
4/5 |
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Hi.I already filled out the leaflet in the bedroom,maybe you did,nt recieve it.Last Sunday the Hotel was pretty full due to the Christmas Bazar,it was difficult for Hotel guests to find a place to have a quiet drink etc.may a residents lounge would solve this problem in the future:-)I have to praise the Chefs the food in your restaurant deserves a 5,I do hope to visit again,kind regards S.Scholz
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From:
"Hotel Guest, details on file."
(Ireland)
Submitted on 28-Nov-2011 (English)
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Customer Rating:
4/5 |
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Had 2 lovely days at the malton, staff were very friendly, room was lovely, massive bed. Had a fantastic meal on the Sunday night also hotel very central, a lovely place to stay.
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From:
"Hotel Guest, details on file."
(Ireland)
Submitted on 27-Nov-2011 (English)
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Customer Rating:
5/5 |
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Very hospitable ,warm ,and welcoming staff.One of the best hotel bars .
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From:
"Hotel Guest, details on file."
(France)
Submitted on 21-Nov-2011 (French)
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Customer Rating:
5/5 |
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Hôtel au delà de mes attentes !! Personnel super agréable, chambre parfaite et immense, petit déjeuner copieux, site de l'hôtel immense et reposant... Je n'ai pas assez de qualificatifs pour exprimer ma satisfaction !! J'y reviendrai à coup sûr... Merci encore :-))) !
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From:
"Hotel Guest, details on file."
(Ireland)
Submitted on 21-Nov-2011 (English)
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Customer Rating:
2/5 |
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I recently stayed at the Malton for a business event. I was disappointed with the quality of decor in my room which was a twin room near the leisure centre end. It was dated and tatty. The breakfast was very good. Catherine Corby
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From:
"Hotel Guest, details on file."
(United Kingdom)
Submitted on 20-Nov-2011 (English)
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Customer Rating:
4/5 |
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Beautiful location, ideal for visiting the town and surrounds. 1minute walk from the rail station, close to stores where bikes can be hired, local church, restaurants, bars etc. Shopping mall across the car park for papers etc. Only one tiny point - the heating is far too hot within the hotel. Service excellent, food superb, friendly staff for whom nothing is too much trouble, lots of reception rooms off the main foyer to relax in. Bar excellent with tv showing sports if asked. Lovely atmosphere and very safe. Would happily stay again(indeed I have every intention of doing so) with my family. Would highly recommend for female travellers alone as extremely secure and pleasant.
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From:
pauline hegarty
(Ireland)
Submitted on 17-Nov-2011 (English)
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Customer Rating:
4/5 |
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Our stay at the Malton ticked all the boxes for an excellent hotel.
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From:
"Hotel Guest, details on file."
(Ireland)
Submitted on 14-Nov-2011 (English)
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Customer Rating:
5/5 |
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I was very taken with the Malton, it had all the desired modern facilities but also retained it's original features which added so much charm, it was comforting to know where one was as some hotels are just the same in every location. A few signs in Irish would be a plus. My comment did not give Irish as an option though guests did travel for an Irish Festival. The reading room was a lovely touch. Thank you.
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From:
Dermot Mc Donnell
(Ireland)
Submitted on 14-Nov-2011 (English)
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Customer Rating:
5/5 |
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The Malton was excellent in every way and thats where we will be staying on our next trip to CO Kerry.
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From:
"Hotel Guest, details on file."
(Ireland)
Submitted on 13-Nov-2011 (English)
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Customer Rating:
5/5 |
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Fab location and central to everything. Food is superb and afternoon tea is delightful
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From:
Michael Lawlor
(Ireland)
Submitted on 12-Nov-2011 (English)
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Customer Rating:
5/5 |
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Our stay at the Hotel was most enjoyable. The Food was excelllent as was it's presentation coupled with a fine wine list.The waiting staff must be complemented for their attention and service.Yanna, the wine waiter was very helpful to us in our selection of wines. The spacious and comfortable room could no t be faulted.The Concierge and Reception Staff are a credit to the Hotel.we will be back.
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From:
"Hotel Guest, details on file."
(Ireland)
Submitted on 11-Nov-2011 (English)
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Customer Rating:
3/5 |
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Price was good value for 2 x BB & meal. Checkin was busy when we arrived, the girl took 3 phone calls whilst checking us in, whilst she apologised I was not asked if I had stayed before and if I new where to go for Breakfast etc..could have dealt with us better.
Rooms - Clean but floorboards in both rooms ( 324/325 ) were so squeaky it was annoying.
Restaurant was good, good food, good service. Breakfast was also good and service was good.
House keeping staff good and polite !
TV - Both rooms could not get Sky News
I personally like larger rooms particularly when booking single rooms but rooms were OK and clean.
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From:
"Hotel Guest, details on file."
(United Kingdom)
Submitted on 7-Nov-2011 (English)
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Customer Rating:
4/5 |
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I really enjoyed my stay at the Malton, the staff are excellant, happy to help with any and all queries. The room was to a very high standard. The food was amazing at both breakfast and dinner. I actually picked the Malton as the place to propose to my girlfriend and thanks in part to such an amazing location she said yes.
I would and have recommended thr the Malton to family and friend and can easily say I will be returning.
Thank you to all the staff at the Malton for a wonderful time
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From:
John Truelove
(Ireland)
Submitted on 4-Nov-2011 (English)
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Customer Rating:
5/5 |
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A wonderful stay in a fabulous hotel in Killarney. We stay in a lot of boutique hotels, and the Malton was among the finest hotels we have stayed in. The restaurant served the most wonderful food, staff were very courteous and efficient and the meals we had both nights were top class. Our room was spacious and quiet and had everything we wanted. I would highly recommend anyone to stay and enjoy the wonderful surroundings at the Malton.
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From:
Marian Jordan
(Ireland)
Submitted on 23-Oct-2011 (English)
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Customer Rating:
5/5 |
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As always service by staff members excellent.Will always recomend your Hotel as the only place to stay. You always get what you pay for.
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From:
"Hotel Guest, details on file."
(Ireland)
Submitted on 20-Oct-2011 (English)
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Customer Rating:
5/5 |
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staff excellent and courteous. food good and room comfortabel. tv in rooms needs to be attentended to viz better reception
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From:
Anthony McNamara
(Ireland)
Submitted on 13-Oct-2011 (English)
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Customer Rating:
5/5 |
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My wife and I thoroughly enjoyed our stay in Killarney, and were very pleased that we chose The Malton.
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From:
Terence Cooney
(Ireland)
Submitted on 23-Sep-2011 (English)
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Customer Rating:
5/5 |
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Very good service and standards all round, we would stay there again
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From:
Thelma Ward
(Ireland)
Submitted on 23-Sep-2011 (English)
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Customer Rating:
5/5 |
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We had a wonderful time and will be back again in the new year, the food was superb and we were treated very well, will definitely recommend to others
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From:
Noel Reid
(Ireland)
Submitted on 15-Sep-2011 (English)
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Customer Rating:
5/5 |
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As lovers of the old Great Southern Hotel we were delighted to find the new version Malton exceeded all our expectations. Friendliness, courtesy and cuisine combined for a five star break at four star prices.
Noel Reid, Dublin
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From:
"Hotel Guest, details on file."
(United Kingdom)
Submitted on 14-Sep-2011 (English)
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Customer Rating:
3/5 |
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Enjoyed the stay. Staff were very friendly and helpful. Room could have had more comfortable seating and we were woken up very early by waste removal one morning.
Location of the hotel is excellent for visiting Killarney. Overall good value.
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From:
"Hotel Guest, details on file."
(Ireland)
Submitted on 5-Sep-2011 (English)
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Customer Rating:
5/5 |
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Beautiful hotel, great location, excellent service and very tasty food.
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From:
Breda Kelly
(Ireland)
Submitted on 4-Sep-2011 (English)
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Customer Rating:
5/5 |
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Stayed at the Malton for 2 nights in August. Had an excellent time. Staff at hotel very friendly and helpful. Food was excellent. Would definitely stay there again.
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From:
"Hotel Guest, details on file."
(Ireland)
Submitted on 1-Sep-2011 (English)
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Customer Rating:
5/5 |
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Excellent cuisine and service - the staff were always friendly and attentive. A genereally very pleasant atmosphere. I would be happy to pay a return visit.
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From:
"Hotel Guest, details on file."
(Ireland)
Submitted on 29-Aug-2011 (English)
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Customer Rating:
3/5 |
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From:
"Hotel Guest, details on file."
(United States)
Submitted on 22-Aug-2011 (English)
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Customer Rating:
5/5 |
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loved it
If ever in Ireland again, I will stay at the Malton!!!
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From:
"Hotel Guest, details on file."
(Ireland)
Submitted on 21-Aug-2011 (English)
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Customer Rating:
4/5 |
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Very enjoyable stay. Friendly and helpful staff. A lovely room. Excellent organisation of a wedding I attended. The only thing I would fault would be the lack of wifi in the room - only being available in the library. I would definitely stay again.
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From:
"Hotel Guest, details on file."
(United Kingdom)
Submitted on 12-Aug-2011 (English)
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Customer Rating:
5/5 |
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We were very happy with our stay at the malton and particularly impressed with Mary the concierge who was extremely helpful and very attentive throughout our stay.
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From:
"Hotel Guest, details on file."
(Ireland)
Submitted on 8-Aug-2011 (English)
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Customer Rating:
3/5 |
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Breakfast was excellent. Room was nice but very warm Hotel staff did provide a fan. There was also a plumbing problem with the Sink. One other point was that while the room was no smoking there were ciggarette butts on the window sill outside.
That said the small issues did not effect my stay.
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From:
"Hotel Guest, details on file."
(Ireland)
Submitted on 5-Aug-2011 (English)
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Customer Rating:
4/5 |
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Service and Food were greatly improved on our last stay. We very much enjoyed our stay.
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From:
Wim Haentjens
(Belgium)
Submitted on 2-Aug-2011 (English)
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Customer Rating:
5/5 |
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We stayed for 3 nights with our 2 kids, aged 3 and 6. Normally, hotels are not the most convenient places to stay with kids. But the Malton proved that it is possible to make both the parents and the children feel fully at home and at ease. Our stay there was super. Most of that is thanks to the very friendly personnel who regularly check that your stay is going well, and proactively point out activities for the kids. There are many nice drawing rooms around reception where both parents and kids can relax or read a nice book, the leisure center is also more than you normally get, and the central location means that shopping, parks, bars and restaurants are within walking distance. I'd love to go there for Christmas.
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From:
"Hotel Guest, details on file."
(Ireland)
Submitted on 1-Aug-2011 (English)
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Customer Rating:
4/5 |
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We enjoyed our stay at the Malton, the location is excellent and the staff extremely helpful.
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From:
Rhonda Baltier
(United States)
Submitted on 27-Jul-2011 (English)
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Customer Rating:
5/5 |
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We had a great stay at the Malton. The room was very comfortable with all the amenities. I would highly recommend a stay here!
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From:
patrick whelan
(Ireland)
Submitted on 25-Jul-2011 (English)
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Customer Rating:
5/5 |
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first class in every way
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From:
mary power
(Ireland)
Submitted on 22-Jul-2011 (English)
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Customer Rating:
5/5 |
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We would like to thank the Manager and staff for the lovely card they gave us for our 50th Anniversary nice thought
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From:
"Hotel Guest, details on file."
(Ireland)
Submitted on 16-Jul-2011 (English)
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Customer Rating:
5/5 |
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Great stay, welcoming staff who even offered me breakfast even though i was checking out at 4am....room was relaxing and the views were fabulous, its become my favorite hotel in killarney
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From:
KENNETH YOUNG
(United States)
Submitted on 12-Jul-2011 (English)
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Customer Rating:
5/5 |
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We stayed at the Malton for three nights and it was perfect! The food is amazing and the location could not have been any better, we parked our car and didn't have to drive again unless we wanted too. Lot's to do and see in Killarney, I highly recommend staying three or more nights to experience it all. They only recommendation I had was to put Wi-Fi in every room and not just the common areas. Honestly, this is the only place I would stay again if we went back to Killarney. Advice to U.S. drivers, you can drive yourself to Dingle (stay a night for sure), but definitely take the bus tour around the Ring of Kerry, you will see and learn a lot more.
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From:
"Hotel Guest, details on file."
(Ireland)
Submitted on 11-Jul-2011 (English)
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Customer Rating:
4/5 |
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Staff very helpful, especially for the early morning breakfast on morning of cycle. The porridge was most welcome!
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From:
"Hotel Guest, details on file."
(United Kingdom)
Submitted on 9-Jul-2011 (English)
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Customer Rating:
5/5 |
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I would like to comment particularly on the reception staff at the Malton. They were excellent & provided the finishing touch to a perfect stay.
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From:
Frank Willavoys
(United Kingdom)
Submitted on 5-Jul-2011 (English)
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Customer Rating:
5/5 |
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This was our 2nd stay at The Malton and as expected it was excellent.
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From:
Danny MULCAHY
(Ireland)
Submitted on 1-Jul-2011 (English)
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Customer Rating:
4/5 |
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Delightful, peaceful and pleasant stay.
Lack of wi-fi in bedroom a bit of a let down. (4)
Food excellent and service 110%.
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From:
Abhoy Das
(United States)
Submitted on 24-Jun-2011 (English)
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Customer Rating:
5/5 |
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It is a great place to stay - decor is excellent, rooms are large. View from our room was great. Fine dining at the hotel really impressed us. Morning breakfast was good too.
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From:
Alan O'Shea
(United Kingdom)
Submitted on 23-Jun-2011 (English)
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Customer Rating:
5/5 |
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We chose the hotel based on its proximity to the railway station and town. Check-in was courteous and helpful even though we were a bit early. Room was clean and quiet. Dinner in the Garden Room was excellent. Breakfast choice was also very good. Service was good for all meals. Bar was comfortable and welcoming. Swimming pool was good. WiFi worked well when in the lobby. Only slightly negative aspect was that the room was quite warm at night even though we opened the windows as far as possible
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From:
"Hotel Guest, details on file."
(Ireland)
Submitted on 16-Jun-2011 (English)
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Customer Rating:
5/5 |
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From time of arrival to departure we were made feel very welcome. Service was excellent and food was exceptional. The only "downer" was for final night beds had been very poorly dressed.
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From:
Joe Curran
(Ireland)
Submitted on 13-Jun-2011 (English)
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Customer Rating:
5/5 |
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Very pleasant stay.
Friendly and helpful staff.
Excellent food and service.
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From:
"Hotel Guest, details on file."
(Ireland)
Submitted on 13-Jun-2011 (English)
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Customer Rating:
4/5 |
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Staff were very friendly and efficient, service was excellent
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From:
"Hotel Guest, details on file."
(Ireland)
Submitted on 13-Jun-2011 (English)
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Customer Rating:
5/5 |
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Excelent service & atmosphere, thank you!
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From:
Siobhan OConnor
(Ireland)
Submitted on 12-Jun-2011 (English)
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Customer Rating:
5/5 |
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Excellent service from Breakfast to Dinner service, bar staff, reception and the military precision of the Wedding we attended! Top marks! As good as a 5 star hotel, a really lovely treat! Many thanks for making our stay in Killarney that bit special.
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From:
"Hotel Guest, details on file."
(United Kingdom)
Submitted on 10-Jun-2011 (English)
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Customer Rating:
4/5 |
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I enjoyed my stay at the Malton. The grounf floor public areas were excellent. The staff were very friendly and helpful.The room I had was quite large and very clean but the furnishings were a little dated.I did not have a fridge in my room which I would expect in a four star Hotel.
I would book the malton again.
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From:
Johannes van der Burg
(Netherlands)
Submitted on 10-Jun-2011 (English)
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Customer Rating:
5/5 |
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you have succeeded very well in combining fine hospitality with a beautiful and well kept building. The hotel is certainly not cheap, but very much worth it. Staff is very friendly; quite diffrent from some of the hotels we had in Dublin.
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From:
"Hotel Guest, details on file."
(Ireland)
Submitted on 10-Jun-2011 (English)
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Customer Rating:
4/5 |
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excellent food
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From:
John McKenzie
(Australia)
Submitted on 24-May-2011 (English)
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Customer Rating:
5/5 |
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We had a most enjoyable stay at the Malton. Its location at the edge of the town centre was most convenient. We found the facilities at the Malton to be of the highest standard and the meals were fantastic (breakfast and dinner).
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From:
"Hotel Guest, details on file."
(Ireland)
Submitted on 20-May-2011 (English)
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Customer Rating:
5/5 |
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The hotel and grounds are very impressive, the room we stayed in was also very good and we had everything we needed in the room and it was very comfortable. We had dinner 2 nights in the garden restaurant and both nights the menu, staff and facilities were excellent. Everything we tried was excellent. We also had some drinkd in the punchbowl bar which again was excellent, the staff were very friendly and helpful, and it was the perfect place to relax after a long day. The health and spa facilities were pretty standard but at the same time the facilities were excellently kept and the staff again were excellent. All in all i think this hotel was one of the best hotels i have stayed in and i would definitely be returning.
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From:
Thomas FitzGerald
(Ireland)
Submitted on 18-May-2011 (English)
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Customer Rating:
5/5 |
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The Malton was everything we expected and more. The staff in particular were excellent - so well trained and delivering superb customer service.
Congratulations
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From:
Ann Shortall
(Ireland)
Submitted on 16-May-2011 (English)
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Customer Rating:
5/5 |
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Our stay at the Malton was an extremely pleasant experience. The staff were very friendly and the room comfortable. The location was perfect. Killarney is a gem and is a great breakaway destination.
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From:
Noreen Galvin
(United Kingdom)
Submitted on 9-May-2011 (English)
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Customer Rating:
5/5 |
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Accommodation, service food and cleanliness was second to none could not find fault with anything - throughly enjoyed our stay and would come back again and have no hesitation in recommending to anyone
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From:
Michael O'Hegarty
(Ireland)
Submitted on 19-Apr-2011 (English)
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Customer Rating:
5/5 |
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Thoroughly enjoyable stay. Friendly staff, first class service.
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From:
Helen O'Donovan
(Ireland)
Submitted on 19-Apr-2011 (English)
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Customer Rating:
4/5 |
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Couldnt get seating on first night in bar, inside lounge or front lounge. Room fab, staff really nice. would have loved herbel tea or weak coffee in room
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From:
"Hotel Guest, details on file."
(Ireland)
Submitted on 17-Apr-2011 (English)
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Customer Rating:
5/5 |
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*I had a very pleasant and most enjoyable stay. The staff were excellent and most helpful. Food was of a very high standard. I couldn't have asked for more. Rooms excellent. I will be back dv.
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From:
"Hotel Guest, details on file."
(Ireland)
Submitted on 15-Apr-2011 (English)
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Customer Rating:
5/5 |
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Our stay was wonderful at the Malton Hotel. The staff were very friendly and helpful and the food was lovely. The overall atmosphere was warm and inviting. We would definitely go back again.
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From:
"Hotel Guest, details on file."
(United States)
Submitted on 15-Apr-2011 (English)
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Customer Rating:
4/5 |
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Our stay was very pleasant and the soup I had in the very relaxed atmosphere of the lobby restaurant was wonderful.
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From:
mary lyons
(Ireland)
Submitted on 30-Mar-2011 (English)
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Customer Rating:
5/5 |
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The hotel was superb and the facilities were excellent, in an ideal location. Food was also excellent we had a brilliant time.
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From:
"Hotel Guest, details on file."
(Ireland)
Submitted on 29-Mar-2011 (English)
|
Customer Rating:
5/5 |
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The hotel is beautiful and very comfortable. The dining room staff are really nice. While the reception staff are efficient, there was a lack of genuine warmth which I think is something tourists expect in an Irish hotel.
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From:
Trevor Knowles
(Ireland)
Submitted on 28-Mar-2011 (English)
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Customer Rating:
5/5 |
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We really enjoyed our weekend at the Malton, the atmosphere, service and staff were all top class. I would have no hesitation in recommending this hotel...we will be coming back!
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From:
Noelle Jordan
(Ireland)
Submitted on 28-Mar-2011 (English)
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Customer Rating:
5/5 |
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I found the Malton a very comfortable welcoming hotel, it was very good value for money and I would stay in the hotel in the future.
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From:
Patrick Coffey
(Ireland)
Submitted on 27-Mar-2011 (English)
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Customer Rating:
5/5 |
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Excellent location,very friendly and helpful staff,lovely food and brilliant hotel.Will definitely stay here again. Pat & Annette
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From:
"Hotel Guest, details on file."
(Ireland)
Submitted on 23-Mar-2011 (English)
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Customer Rating:
5/5 |
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very pleasant staff , nice food, a very enjoyable and relaxing week-end .
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From:
Sean Horgan
(Ireland)
Submitted on 22-Mar-2011 (English)
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Customer Rating:
4/5 |
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we stayed at the malton for one nite and would definately retrn again. the staff were pleasent we had a deluxe room which was very clean and spacious. we did not dine in the restaurant or use the leisure facilities . thturee bar was relaxing and the breakfast selection was great. will definately return again in the fu
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From:
Patrick Nolan
(Ireland)
Submitted on 7-Mar-2011 (English)
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Customer Rating:
5/5 |
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Myself and 4 companions have travelled round the world and I can say without any hesitation that the accomodation, staff and quality of service were equal to or better than some 5 star hotels in Singapore, Melbourne, Sydney and Hawaii. I have already recommended it to my fiends and relations.
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From:
"Hotel Guest, details on file."
(Ireland)
Submitted on 2-Mar-2011 (English)
|
Customer Rating:
4/5 |
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Room was clean, lovely and spacious. The evening meal was fabulous. We were completely satisfied with our whole stay. We were guests at a wedding during our stay and the wedding venue was spectacular.
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From:
"Hotel Guest, details on file."
(Ireland)
Submitted on 2-Mar-2011 (English)
|
Customer Rating:
5/5 |
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We had a lovely stay at the Malton. The staff were very friendly and helpful, our ambassador suite was very comfortable and well furnished. The hotel restaurant was excellent and we would love to return to this hotel.
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From:
"Hotel Guest, details on file."
(Ireland)
Submitted on 27-Feb-2011 (English)
|
Customer Rating:
5/5 |
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My Husband and I got the 2 night stay with 1 evening dinner as a present and it was fantastic. The dinner was one of the best we had in years and very well priced for the quality.
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From:
Evita Hogan
(Ireland)
Submitted on 21-Feb-2011 (English)
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Customer Rating:
5/5 |
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Fantastic weekend of luxury, gorgeous food in the restaurant and brekkie was super, plenty of choice!
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From:
"Hotel Guest, details on file."
(United Kingdom)
Submitted on 21-Feb-2011 (English)
|
Customer Rating:
4/5 |
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Lovely room, friendly and helpful staff
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From:
"Hotel Guest, details on file."
(Ireland)
Submitted on 20-Feb-2011 (English)
|
Customer Rating:
3/5 |
|
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Breakfast very disappointing on second day. Ordered poached eggs with crispy pancetta on toasted muffin with tomato relish.......Got two poached eggs on soggy toast!!! Swimming pool more like a community gym rather than a 4 star hotel pool. On the plus, our room was lovely and we enjoyed a lovely meal in the restaurant with great service.
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From:
"Hotel Guest, details on file."
(Ireland)
Submitted on 16-Feb-2011 (English)
|
Customer Rating:
4/5 |
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Hi, everything about my stay was excellent... except, you really need to provide wireless broadband access in the rooms; every hotel I've stayed in recently has it, and it would make me think twice about staying at your hotel for business again, especially I if I had a lot of work to do.
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From:
Sophie Ramgoolam
(Ireland)
Submitted on 15-Feb-2011 (English)
|
Customer Rating:
4/5 |
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|
Receptionist booked us a table in a restaurant that was closed. Failed to contact us to advise. Did not realise until arrived at the restaurant. Unable to get a nice restaurant anywhere else in town and ended up a very disappointing dinner. When confronted on return to the hotel, receptionist was very unapologetic. Very impressive hotel and all other staff extremly friendly. We had a lovely upgraded room which we were extremly appreciative of as both my husband and I work in the hospitality. Great location in the heart of the town.
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From:
Karen Lewis
(United States)
Submitted on 10-Feb-2011 (English)
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Customer Rating:
5/5 |
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After a long day of travel we were elated to turn the corner and find The Malton waiting for us. Our room was large and extremely comfortable with a bonus of a lovely view.
The cozy bar was a lovely spot to relax and prepare for another day of sightseeing. Thank you for a wonderful stay!
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From:
"Hotel Guest, details on file."
(Ireland)
Submitted on 7-Feb-2011 (English)
|
Customer Rating:
3/5 |
|
|
The service, staff and food were excellent. Room (junior suite) was very comfortable). Request to change room accommodated in excellent manner. Leisure centre was a bit disappointing. Hotel location is great.
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From:
"Hotel Guest, details on file."
(Ireland)
Submitted on 5-Feb-2011 (English)
|
Customer Rating:
2/5 |
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|
The restaurant, lobby, main hotel areas were much nicer that I expected but the rooms were of poorer standard. I changed from one room to another so I saw a deluxe & a normal room due to the level of noise originally from another room in the deluxe room as the partition Walls between the two rooms was terribly thin
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From:
ted cronin
(Ireland)
Submitted on 29-Jan-2011 (English)
|
Customer Rating:
3/5 |
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I WAS DISAPPOINTED WITH THE QUALITY OF THE EVENING MEALS , THE LAMB I ORDERED WAS POOR QUALITY, AND THE SECOND EVE I ORDERED FISH WHICH WAS LUKEWARM WHEN I GOT IT AFTER WAITING ONE HOUR FOR SAME, AND FINALLY WHEN I GOT TO MY CAR IN YOUR CAR PARK THE BONNET WAS SPRAYED WITH SHAVING FOAM ON A POSITIVE NOTE THE ROOM WAS EXCELLENT AS WAS THE BREAKFAST . REGARDING THE THE CAR PARK INCIDENT, YOU NEED THE TO LOOK AT THE SECURITY OF SAME.
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From:
Martin Downes
(Ireland)
Submitted on 17-Jan-2011 (English)
|
Customer Rating:
5/5 |
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Extremely nice hotel the staff were very friendly and helpful and the food was delicious.
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From:
Jean Russell
(Ireland)
Submitted on 15-Jan-2011 (English)
|
Customer Rating:
5/5 |
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The hotel was beautiful, immaculate, luxurious and very comfortable. Service, friendliness, and attention to detail from all members of staff was exceptional at all times. The food was excellent - at a wedding with 300 guests my husband maintains he had the best fillet steak he ever ate - and I would certainly return again. Outstandingly enjoyable.
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From:
Mary Hayden
(United Kingdom)
Submitted on 15-Jan-2011 (English)
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Customer Rating:
5/5 |
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We had a wonderful stay at the Malton. The room was spacious, tastefully decorated and exceptionally comfortable. The food was excellent. The staff were very helpful and friendly. We would certainly return to the Malton if in Killarney again.
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From:
r Caverley
(Ireland)
Submitted on 14-Jan-2011 (English)
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Customer Rating:
5/5 |
|
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Delighted with our stay at the Malton. Staff and service excellent. Very friendly. Will certainly stay again.
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From:
"Hotel Guest, details on file."
(Ireland)
Submitted on 14-Jan-2011 (English)
|
Customer Rating:
5/5 |
|
|
The staff were extremely helpful and friendly and the services in the hotel were excellent
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From:
Lynda Bateman
(Ireland)
Submitted on 10-Jan-2011 (English)
|
Customer Rating:
1/5 |
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|
Thankyou for the opportunity to comment on our stay over New Years. As we run a business in greystones, county Wicklow, I know how important customer feedback is and I hope you implement changes as i do.
To be quite frank our stay was really below the standard of what we should expect from a four star hotel.
Its really down to your customer service. It started at check-in when we had just made a very long journey to your door Reception could not be rid of us fast enough. So much so we had no introductory salutation, no explanation of the services, hotel ammenities, where the hotel was placed in the town-no explanation of what might be happening in town for New Years or in the hotel, no offer of hjelp with our bags to our room... it was unbeleiveable how little info we walked away with about your hotel...oh we had to come back to the desk and ask our room number. You might think the desk was full of people to check-in for this kind of greeting- it was just us checking in at the time.
Then to the room. The TV is very old, couldnt find a radio for music, generally shabby apprearance would be our take on your Junior Suite.
Then housekeeping lost our daughters swimsuit-they took it away with the towels-no offer to replace or compensate us-we had to go buy a new one.
But where the Malton really falls down is in customer service. Your waiters in the bar and to a lesser degree in the dining rooms are vacant, unhelpful and SLOW. We ween't asking for speedy service at all but when you wait 45 minutes for an assortment of snacks something has gone wrong.
Most of our waiters had a difficult time understanding us and generally they had terrible attitudes.
On one particular occasion when we had checked out and were waiting in the room opposite t=he library we waited for half an hour until someone came and asked us for our order-I had gone to the bar in the meantime to place our order as we were getting the 3:30 train I asked if we would get our lunch in time (it was 2:50pm at the time) and I was told by a waitress that it would be fine. She actually seamed very unhappy to take an order at the bar for that room and kept referring to a waiter who would be over to greet us we never actually met.
So we waited, at 3:25 even after someone had come and said they would finally get our drinks fifteen minutes prior to us leaving-he caught us on the way out (with no drinks in hand) and seemed surprised we were leaving and annoyed that he still hadnt brought us out drinks)
It really was very bad and although I know we will never stay again at the Malton the one and only person who was kind and helpful was your Concierge. She is the only person at your hotel that weekend who deserves any praise.
We are not difficult people and as we a business I understand to be patient but Spending eight hundred euros in your hotel was a waste of money-esp when times our tough the way you keep people coming back is good customer service.
Also booking 7 weddings in a row might have had something to do with exhasted staff...at least this is what one exhausted staff memb er told us.
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From:
Denis Buckley
(Ireland)
Submitted on 8-Jan-2011 (English)
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Customer Rating:
5/5 |
|
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This is an absolutely beautiful hotel and we had a magnificent time during our stay. It is in an excellent location within the town of Killarney and has very welcoming and friendly staff. I would have no hesitiation in recommending this hotel to anybody and I'm looking forward to staying here myself again already!!!
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From:
"Hotel Guest, details on file."
(Ireland)
Submitted on 8-Jan-2011 (English)
|
Customer Rating:
4/5 |
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Only stayed one night for a wedding. The meal at the wedding was lovely, the service was very good, there wasn't a delay between courses. The room we stayed in was lovely and clean. It is expensive but I guess that is why everything was great.
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From:
"Hotel Guest, details on file."
(Ireland)
Submitted on 8-Jan-2011 (English)
|
Customer Rating:
4/5 |
|
|
We had a lovely stay in the Malton after Christmas. The staff were very friendly with excellent english and made every effort to make our stay as comfortable as possible.
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From:
Josephine Lalor
(Ireland)
Submitted on 3-Jan-2011 (English)
|
Customer Rating:
5/5 |
|
|
thank you we had a lovely Christmas the staff were very helpful food fabulous enjoyed the whole experience hope to return soon
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From:
Gerard O'Shea
(United Kingdom)
Submitted on 29-Dec-2010 (English)
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Customer Rating:
4/5 |
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Enjoyed my stay but fail to understand why the breakfast room has so many tables? To get from where I was seated I had to do a lap of the room!! There were only four other diners in the room at the time?
When we were seated for breakfast we asked for a table by the window and the waitress reacted as if it was the end of the world. What would she have done if the room had been full?. This was the only "black" mark on an otherwise great visit.
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From:
"Hotel Guest, details on file."
(Ireland)
Submitted on 28-Dec-2010 (English)
|
Customer Rating:
3/5 |
|
From:
Donna Moran
(Ireland)
Submitted on 26-Dec-2010 (English)
|
Customer Rating:
5/5 |
|
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We stayed the week before Christmas, it was so nice food was beautiful, and staff were very helpful.. was my second time staying there and would stay there again!
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From:
diarmaid kirby
(Ireland)
Submitted on 25-Dec-2010 (English)
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Customer Rating:
5/5 |
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i was there for a wedding and i must say apart from the fact that it is a beautiful hotel i was most impressed with staff courteous helpful and friendly especially towards the kids we had with us. if i had to stay overnight again it would be at the Malton and would recommend it highly to my friends
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From:
"Hotel Guest, details on file."
(Ireland)
Submitted on 23-Dec-2010 (English)
|
Customer Rating:
5/5 |
|
|
We had a wonderful time at The Malton. The hotel decor, facilities, restaurant and bar were top class. The staff at The Maltonn left the most impression with me, they were friendly, helpful and extremly professional. We have recommended the Malton to our friends and family. We hope to make a return visit.
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From:
"Hotel Guest, details on file."
(Ireland)
Submitted on 26-Nov-2010 (English)
|
Customer Rating:
5/5 |
|
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Excellent hotel, very central, lovely and warm, very friendly staff, fabulous breakfast. As we are yearly visitors to Killarney, yes we will be back. many Thanks.
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From:
"Hotel Guest, details on file."
(Ireland)
Submitted on 26-Nov-2010 (English)
|
Customer Rating:
5/5 |
|
|
The hotel was very welcoming on our arrival, with fairy tale Christmas decorations and lovely blazing fires. We had a really pleasant overnight stay, with a very good dinner on the night of our arrival, a most comfortablel bedroom and bathroom, and a lovely breakfast the following morning. I made a trivial request late on Thursday evening for a copy of that day's Irish Independent, because there was an article I needed to read. This was attended to with courtesous alacrity, and a copy was made available to me within minutes.
We felt we had a lovely mini holiday, and were only sorry that we were not free to stay for a couple more days, but we will definitely return.
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From:
Cormac MacDonnell
(Ireland)
Submitted on 11-Nov-2010 (English)
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Customer Rating:
5/5 |
|
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Great hotel, helpful staff, great food, nice rooms in a great location. Couldn`t ask for more really. One slight issue or thing to consider might be looking at ways to improve signage around the hotel as it can be confusing finding your way around , especially from reception to rooms on far wings. Overall, great hotel and fair price really.
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From:
"Hotel Guest, details on file."
(Ireland)
Submitted on 8-Nov-2010 (English)
|
Customer Rating:
5/5 |
|
|
Staff, accommodation and food were excellent. We were made extremely welcome and nothing was any trouble for the staff. The only comment we would have is that whereas the 'inside' bar with the fire was lovely and cosy the 'outside' one was very dark and dull and we felt very much on the outside of the activity. We will definitely be back!
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From:
"Hotel Guest, details on file."
(Japan)
Submitted on 5-Nov-2010 (English)
|
Customer Rating:
4/5 |
|
|
The Malton's location is convenient (right by the train station) and also close to the city center. The twin room we stayed was spacious and clean with sufficient amenities. Staff members were all friendly and kind to make our stay comfortable. The breakfast was delicious with variety. Overall, the Malton Hotel provided us with the first class treatment.
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From:
"Hotel Guest, details on file."
(Ireland)
Submitted on 3-Nov-2010 (English)
|
Customer Rating:
5/5 |
|
|
Lovely! Just Lovely! Staff, facility, food.......Lovely!
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From:
James Brooks
(Ireland)
Submitted on 2-Nov-2010 (English)
|
Customer Rating:
4/5 |
|
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restaurant staff both mornings and evening were great to deal with.
Breakfast great , lamb superp fish ok. We would have dined the first night but there is no childrens menu highlighted for the main restaurant. When we asked it was there no problem and they enjoyed it. Garlic bread was no problem as an extra starter for them, great service.
Our only disappointment was that we asked at 10pm on the second night to book a 3rd night in a family room as we would decide in the morning. Reception promised to hold thr room at 10.00am when we went to confirm we were told it was now booked. 2 disappointed kids
but loads of apologies.
A small suggestion would be to have web access in the room as the kids had to go to the library for access.
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From:
Mal Cowley
(Ireland)
Submitted on 1-Nov-2010 (English)
|
Customer Rating:
4/5 |
|
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Overall everthing was excellent. Room decor was a little dated but still quite comfortable. Hotel service was very good. We will definitely consider the Malton again.
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From:
"Hotel Guest, details on file."
(Ireland)
Submitted on 31-Oct-2010 (English)
|
Customer Rating:
4/5 |
|
|
Stayed for a wedding recently, food and function room fabulous. Great staff in main bar, reception and wedding. Beautiful furnishings, very impressive hotel. Stayed in room 277, bed and furniture very nice, bathroom in need of some small repairs, tiles dated but otherwise room was fine, lovely toiletries in bathroom. Breakfast was fine, loved the silver teapot etc. Overall would stay again but perhaps would ask for a newer room and pay the bit extra.
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From:
"Hotel Guest, details on file."
(Ireland)
Submitted on 31-Oct-2010 (English)
|
Customer Rating:
3/5 |
|
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My room was not very impressive.
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From:
philip ryan
(Ireland)
Submitted on 28-Oct-2010 (English)
|
Customer Rating:
4/5 |
|
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set dinner was disappointing choicewise but food was good
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From:
siobhan buckley
(Ireland)
Submitted on 26-Oct-2010 (English)
|
Customer Rating:
5/5 |
|
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hotel ffabulous but disappoointed that while there examiner were advertising for cheaper than your web site.
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From:
"Hotel Guest, details on file."
(United States)
Submitted on 21-Oct-2010 (English)
|
Customer Rating:
2/5 |
|
|
The beds need to be bigger. The rooms are dated, compared to other
places we stayed. (The Club at Doonbeg, and Dromoland Castle).
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From:
Robert Browne
(Ireland)
Submitted on 18-Oct-2010 (English)
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Customer Rating:
5/5 |
|
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The dinner each night was a feast. Super presentation and and amazing to eat.
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From:
MAIREAD O' LEARY
(Ireland)
Submitted on 17-Oct-2010 (English)
|
Customer Rating:
5/5 |
|
|
Our stay at the malton was a very pleasant experience, beautiful surroundings, great welcome and service and fab food. It suited out whole party from 8yrs to 80yrs old! Well Done!
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From:
"Hotel Guest, details on file."
(United States)
Submitted on 15-Oct-2010 (English)
|
Customer Rating:
5/5 |
|
|
Found the staff to be very friendly and helpful. Breakfast was good. Location of the hotel was great too.
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From:
Maire Murphy
(Ireland)
Submitted on 15-Oct-2010 (English)
|
Customer Rating:
5/5 |
|
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Very nice experience: comfortable, gracious and relaxing. Staff friendly; service unobtrusive and efficient; accommodation clean and spacious.
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From:
Michelle Hallihan
(Ireland)
Submitted on 15-Oct-2010 (English)
|
Customer Rating:
5/5 |
|
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Spent a night there on a girlie break.....absolute luxury, can't wait to visit again!!!
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From:
David Rowe
(Ireland)
Submitted on 12-Oct-2010 (English)
|
Customer Rating:
5/5 |
|
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One poor experience, got a late night glass of wine, tills were closed at 11.30 ? (why) so put in down to the room. Was having dinner next day in the bar and told the lady who rang me 1st about the 6.50 this. Paid it with the dinner, got 2 phone calls after, the 2nd of which wsa highly accusatorial. The bar had forgotten to tell whovever the check no. These things happen - it was the tone of the call and the lack of an apology that upset what was otherwise a really good experience (even if it was work unfortunately)
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From:
christine kiernan
(Ireland)
Submitted on 3-Oct-2010 (English)
|
Customer Rating:
5/5 |
|
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We really loved are stay in the malton, we were looked after really well and the staff were excelent.
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From:
nora healy
(Ireland)
Submitted on 28-Sep-2010 (English)
|
Customer Rating:
5/5 |
|
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just aconsumer friendly luxurious hotel .Wonderful to look onto those gardens.Dining in the Malton was SPECIAL meal for two 72e carved at the table and a bottle of red wine served from a decanter How Royal I felt
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From:
"Hotel Guest, details on file."
(Ireland)
Submitted on 22-Sep-2010 (English)
|
Customer Rating:
4/5 |
|
|
A very enjoyable experience . We found the staff to be most friendly and helpful. We hope to be back in the future
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From:
"Hotel Guest, details on file."
(Ireland)
Submitted on 20-Sep-2010 (English)
|
Customer Rating:
5/5 |
|
|
Rooms were top class, great service and the bar menu and food was excellent RGK
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From:
karen aherne
(Ireland)
Submitted on 30-Jul-2008 (English)
|
Customer Rating:
5/5 |
|
|
Staff and management at the Maltons Hootel get 100%.Hotel was very busy with wedding party when we arrived but there was no delay at reception.From the music at bar to breakfast in the spacious dining room who needs to go to the sun!Excellent and I would recommend a stay at the Maltons.
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From:
"Hotel Guest, details on file."
(Ireland)
Submitted on 7-Jan-2008 (English)
|
Customer Rating:
4/5 |
|
|
Hotel was wonderful a lovely location. Staff excellent. My only reservation was the price. My elderly mother and I were traveling to a wedding in Cork and decided to make a stop at the Malton and @ ?190 each for 2 rooms I felt it was a lot for one nights stay.
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From:
Ann-Marie Troy
(Ireland)
Submitted on 26-Feb-2007 (English)
|
Customer Rating:
3/5 |
|
|
The communal sections of the hotel were all beautiful and very luxurious. I felt that the bedroom however was in need of small touchups (for a 4star hotel), but this is really due to the age of the hotel I suppose. Overall a lovely hotel, and the dining room and entrance foyer are stunning. Lovely helpful staff too.
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