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Heights Hotel Killarney ***
Cork Road, Killarney 		rooms from € 48!
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Average satisfaction rating out of 5
for this property among customers
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rating  4.2/5
based on 42 reviews
Customer comments are strictly limited to customers who have used bookassist to make a reservation at this property. The bookassist team only invites customers to submit their comments after they have completed their stay.

You are currently viewing reviews preferentially in English. Click here to see reviews in all languages

 
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From: "Hotel Guest, details on file." (Ireland)
Submitted on 12-Jan-2011 (English) 		Customer Rating: 4/5
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comments We received a warm welcome and found staff very helpful at all times. Our room was comfortable. The smell of stale smoke was obvious when we arrived. I would recommend the Hotel and hope to visit again.
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From: "Hotel Guest, details on file." (Ireland)
Submitted on 11-Oct-2010 (English) 		Customer Rating: 3/5
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comments the breakfast was not great, it was cold, when it was left on the plate none of the waitress ask if there was something wrong with it, plus the room was not up to standared, the evening meal was very nice and had alot of choice,
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From: Emma Ratcliffe (United Kingdom)
Submitted on 5-Sep-2010 (English) 		Customer Rating: 5/5
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comments I found my stay at killarney heights very comfortable clean and the staff were very polite and helpful, would reccomend this hotel for couples or families
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From: Lorrine Jakes (Ireland)
Submitted on 22-Mar-2010 (English) 		Customer Rating: 5/5
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From: "Hotel Guest, details on file." (Ireland)
Submitted on 2-Nov-2009 (English) 		Customer Rating: 5/5
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comments its a quiet well run hotel
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From: "Hotel Guest, details on file." (Australia)
Submitted on 25-Oct-2009 (English) 		Customer Rating: 5/5
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comments Dinner that was included was HUGE couldn't eat it all. Fantastic location, friendly staff, great food. Will stay again for sure!!!!
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From: "Hotel Guest, details on file." (Ireland)
Submitted on 18-Oct-2009 (English) 		Customer Rating: 3/5
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comments The hotel was great value for money, with a large room, bathroom and breakfast for a compeditive room rate. However more attention could have been spent on room cleanliness as it was extremely dusty. Also the accomodation staff were sitting around on couches which were meant for guests waiting for rooms to service all morning which was unprofessional.
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From: Anne Carroll (Ireland)
Submitted on 6-Jun-2009 (English) 		Customer Rating: 0/5
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comments The staff didn't understand the use of the voucher I had and repeatedly insisted that I wasn't entitled to dinner for the both nights I stayed, even though I had two vouchers and it stated this explicitly on both. Coupled with this, they were extremely rude and unprofessional and it wasn't until I persisted and had to contact the voucher issuer who confirmed the above that they realised they were incorrect. I was appalled by the level of service I received at reception in relation to this matter. I WILL NEVER stay at this hotel and definitely WILL NOT be recommending this to anybody. I have NEVER experienced such incompetence and utter rudeness and I must say it ruined my holiday. It is a disgrace that these people (Mary - Reservation Manger and others) are working in a customer service environment. I was a guest however I was meant to feel like I was trying to pull a scam. I would appreciate some feedback on this as I would hate to think that somebody would have to experience what I did.
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From: "Hotel Guest, details on file." (Ireland)
Submitted on 25-May-2009 (English) 		Customer Rating: 4/5
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comments Nice friendly staff. Good service of bedroom.
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From: Chris Tyler (Ireland)
Submitted on 2-Mar-2009 (English) 		Customer Rating: 3/5
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comments on arrival the reception staff were pleasant and healpfull. our room was clean and tidy but lacked a second chair. the restaurant staff were friendly and efficent, food excelent. the bar left a little bit to be desired, although there were four bar staff and only 13 customers in the bar we waited up to 10 mins to get served. Then the local customers at the bar that were very drunk started singing very loudly this quickley developed into fighting swaring and thretning behavour, they were eventually thrown out by a manager and a door man. To be honest put a downer on my other halfs quiet birthday weekend away.
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From: Aoife Ryan (Ireland)
Submitted on 24-Jan-2009 (English) 		Customer Rating: 4/5
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comments Ver nice hotel, staff were very friendly and helpful and the food was lovely
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From: "Hotel Guest, details on file." (Ireland)
Submitted on 1-Aug-2008 (English) 		Customer Rating: 5/5
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comments the hotel is lovely and the staff very friendly and helpful. I would definitely recommend the hotel.
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From: "Hotel Guest, details on file." (United Kingdom)
Submitted on 25-Jul-2008 (English) 		Customer Rating: 4/5
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comments Very friendly and efficient staff. Very nice Hotel good location.
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From: Shirley Gleeson (Ireland)
Submitted on 22-Jul-2008 (English) 		Customer Rating: 5/5
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comments The hotel was lovely. The rooms were tastefully decorated, airy and clean. The staff were so friendly and the food was great. Would highly recommend it and will definitely stay their again
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From: "Hotel Guest, details on file." (Ireland)
Submitted on 11-Jul-2008 (English) 		Customer Rating: 5/5
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comments The staff were very helpful in giving advice on where we should visit and always seemed at hand to help
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From: "Hotel Guest, details on file." (Ireland)
Submitted on 26-Jun-2008 (English) 		Customer Rating: 5/5
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comments Room was very quiet and spacious. The standard of cleanliness was exceptional. All staff were very polite and very helpful. We would certainly use this hotel again.
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From: John mcdonagh (Ireland)
Submitted on 26-Mar-2008 (English) 		Customer Rating: 5/5
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comments it was a fantastic hotel so fab we booked straight away when we came home to go again.
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From: "Hotel Guest, details on file." (Ireland)
Submitted on 9-Feb-2008 (English) 		Customer Rating: 4/5
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comments Very friendly staff and a lovely clean room. The only minus was that I reported two lightbulbs gone on my first day and by the third day they had still not been replaced. It's only a small thing but it did bug me. Otherwise great value
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From: "Hotel Guest, details on file." (Ireland)
Submitted on 9-Nov-2007 (English) 		Customer Rating: 5/5
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comments lovely hotel
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From: "Hotel Guest, details on file." (Ireland)
Submitted on 4-Nov-2007 (English) 		Customer Rating: 3/5
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comments showers were cold for the entire stay and we were never offered another room
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From: "Hotel Guest, details on file." (Ireland)
Submitted on 22-Oct-2007 (English) 		Customer Rating: 4/5
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comments staff were very professional,friendly and helpful
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From: "Hotel Guest, details on file." (Ireland)
Submitted on 17-Oct-2007 (English) 		Customer Rating: 5/5
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comments we have stayed there twice and have been happy wyith everything
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From: "Hotel Guest, details on file." (United States)
Submitted on 25-Sep-2007 (English) 		Customer Rating: 5/5
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comments The location of the hotel, being just outside of downtown, was an advantage to us.
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From: "Hotel Guest, details on file." (United Kingdom)
Submitted on 26-Aug-2007 (English) 		Customer Rating: 3/5
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comments Difficulties encountered due to number of English as a second language speakers on staff. However, all staff were very pleasant. Reception staff were very accommodating and helpful.
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From: Peter McMahon (Ireland)
Submitted on 21-Aug-2007 (English) 		Customer Rating: 5/5
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comments The Staff were very friendly and helpful, the bar/ lounge was extremely comfortable and had great athmosphere - an excellant stay, would highly recommend
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From: marie kinsella (Ireland)
Submitted on 8-May-2007 (English) 		Customer Rating: 5/5
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comments lovely hotel, lovely staff, very nice decor and had a very enjoyable stay.would definately go back
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From: Alan Bell (Ireland)
Submitted on 6-May-2007 (English) 		Customer Rating: 5/5
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comments Great facilities and friendly staff. Only 1 comment to make: Change distance from town centre to 5 minutes by car and/or 15-20 walking.
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From: Patrick Nagle (Ireland)
Submitted on 20-Apr-2007 (English) 		Customer Rating: 4/5
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comments Friendly Staff, food was good and the communal areas were great. Bedrooms were ok but could do with some modernising especially the en-suite. Overall, we had a really enjoyable stay and I would go back.
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From: "Hotel Guest, details on file." (Ireland)
Submitted on 6-Jan-2007 (English) 		Customer Rating: 3/5
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comments good value friendly staff
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From: "Hotel Guest, details on file." (Ireland)
Submitted on 27-Sep-2006 (English) 		Customer Rating: 4/5
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comments Rooms and ensuites were lovely. Breakfast could of been fresher. No complaints.
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From: "Hotel Guest, details on file." (Canada)
Submitted on 6-Jul-2008 (English) 		Customer Rating: 4/5
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From: john smith (Ireland)
Submitted on 16-Jun-2008 (English) 		Customer Rating: 5/5
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From: "Hotel Guest, details on file." (Ireland)
Submitted on 14-May-2008 (English) 		Customer Rating: 5/5
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From: KEVIN HAROLD (Ireland)
Submitted on 6-Apr-2008 (English) 		Customer Rating: 4/5
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From: Philomena Morgan (Ireland)
Submitted on 9-Feb-2008 (English) 		Customer Rating: 5/5
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From: "Hotel Guest, details on file." (France)
Submitted on 17-Jan-2008 (English) 		Customer Rating: 3/5
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From: Jean-Guy Edwards (Belgium)
Submitted on 23-Jul-2007 (English) 		Customer Rating: 3/5
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From: "Hotel Guest, details on file." (United Kingdom)
Submitted on 1-Jul-2007 (English) 		Customer Rating: 4/5
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From: "Hotel Guest, details on file." (Finland)
Submitted on 28-Jun-2007 (English) 		Customer Rating: 4/5
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From: "Hotel Guest, details on file." (Ireland)
Submitted on 4-Jun-2007 (English) 		Customer Rating: 5/5
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From: "Hotel Guest, details on file." (Ireland)
Submitted on 14-May-2007 (English) 		Customer Rating: 4/5
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From: "Hotel Guest, details on file." (Ireland)
Submitted on 25-Mar-2007 (English) 		Customer Rating: 5/5