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The Connacht Hotel

Dublin Road, City East, Galway

4.5
5

Average satisfaction rating out of 5 for this property among customers:

You are currently viewing reviews preferentially in English. Click here to see reviews in all languages


Customer Rating: 5/5

From: John Mc Dermott (Ireland)

Submitted on 10-Nov-2017 (English)

Busy Saturday, relaxing Sunday & Monday -- great way to enjoy a R & R. Staff were always ready to assist, staffing levels when busy were high in numbers. Really enjoyable stay

Hotel Response:

Dear Mr. McDermott, Thank you for your comments, we are always delighted to hear from our Guest. I am very happy to read that you enjoyed your experience and I hope that we will have the opportunity to welcome you back to us on your next trip to Galway. Kindest regards. Louise Pettit Guest Relations Manager


Customer Rating: 4/5

From: Hotel Guest, details on file. (Ireland)

Submitted on 7-Nov-2017 (English)

Overall very positive. A couple of small issues. Staff @ kids club were great and v friendly.

Hotel Response:

Dear Ms. Tyagi, Thank you for your comments, and I am very happy to hear that your overall experience was very positive. Yes our Friendly Fellows Kids Club is always a very popular destination for our younger Guests. I am sorry to hear that you had a couple of small issues during your stay, which I hope were resolved for you to your satisfaction prior to your departure. We are always delighted to hear from our Guests and if you wish to contact me directly regarding any of the issues you had I would be very happy to assist you. My e-mail address is lpettit@theconnacht.ie. I hope that we will have the opportunity to welcome you and your family back to us on your next visit to Galway. Kindest regards. Louise Pettit Guest Relations Manager


Customer Rating: 3/5

From: Ronald Antoniotti (Ireland)

Submitted on 4-Nov-2017 (English)

Breakfast should have 2 lines for hot food. Extremely long wait to be seated and to get food.

Hotel Response:

Dear Mr. Antoniotti, Thank you so much for responding to our request for feedback. I am sorry that there were queues for breakfast during your stay. As our breakfast buffet is very popular, unfortunately there are certain times in the morning that are busier that others. We make every effort to greet and seat our Guests as quickly as possible. We appreciate your very honest and constructive comments and we hope that you will consider returning to us on your next visit to Galway. Kindest regards, Louise Pettit Guest Relations Manager


Customer Rating: 5/5

From: Lynda Connolly (Ireland)

Submitted on 3-Nov-2017 (English)

Lynda Connolly

Hotel Response:

Dear Ms. Connolly, Thank you for responding to our request for feedback and for scoring your experience with us as 5 out of 5. We are always delighted to hear from our Guests. I hope that we will have the pleasure of welcoming you back to us on your next trip to Galway. Kindest regards. Louise Pettit Guest Relations Manager


Customer Rating: 4/5

From: Hotel Guest, details on file. (Ireland)

Submitted on 18-Oct-2017 (English)

Room very clean and spacious and staff were efficient.

Hotel Response:

Dear Mr. McNamara, Thank you for completing our review. We appreciate your comments and are glad to her that you enjoyed your visit to us. Thank you for choosing to stay with us and we hope we have the opportunity of welcoming you back to us again. Kindest regards, Louise Pettit Guest Relations Manager


Customer Rating: 4/5

From: Krystian Drabek (N/A)

Submitted on 15-Oct-2017 (English)

Excellent as always

Hotel Response:

Dear Krystian, Thank you so much for your very positive feedback. Delighted to read that you continue to enjoy your visits to us and we hope to have the pleasure of looking after you again in the very near future. Kindest regards, Louise Pettit Guest Relations Manager


Customer Rating: 5/5

From: Shauna O'Hara (N/A)

Submitted on 11-Oct-2017 (English)

We stayed in A wing in a 2 bed suite. Was just perfect for the 5 of us. Was great having the extra space of the living/dining area. We were staying in Galway for the half marathon. Was an added bonus to have a swim, jacuzzi and sauna after the run. The breakfast was also superb. Well worth €8! I can’t think of one breakfast choice that was not available.

Hotel Response:

Dear Ms. O'Hara Thank you for responding to our request for feedback and for scoring your stay 5 out of 5. Great to read that your accommodation suited your needs so well and that you enjoyed our Buffet Breakfast which is very popular with our Guests and our special offer upgrade to breakfast price is good value at €8. Thank you for choosing to stay with us and we hope we will have the pleasure of welcoming you back to us again on your next visit to Galway. Kindest regards, Louise Pettit Guest Relations Manager


Customer Rating: 5/5

From: Fiona Nash (Ireland)

Submitted on 2-Oct-2017 (English)

Great size rooms. Very clean. Ideal for families. Quality of breakfast was excellent.

Hotel Response:

Dear Mrs. Nash, Thank you for completing our review and scoring us 5 out of 5. We appreciate your comments and are glad to her that you and your family enjoyed your visit to us. Thank you for choosing to stay with us and we hope we have the opportunity of welcoming you back to us again. Kindest regards, Louise Pettit Guest Relations Manager


Customer Rating: 5/5

From: Hotel Guest, details on file. (Ireland)

Submitted on 2-Oct-2017 (English)

Perfect location for attending events on the outskirts of Galway. Easy to get into Galway city centre by short taxi ride. Food (breakfast) was good and plentiful. Room was very clean and comfortable. Happy to go back!

Hotel Response:

Dear Mr. Duffy, Thank you for completing our review. We appreciate your comments and are glad to her that you enjoyed your visit to us. Thank you for choosing to stay with us and it is great to read that you will be "happy to come back to us" we look forward to welcoming you back to us. Kindest regards, Louise Pettit Guest Relations Manager


Customer Rating: 5/5

From: Fran Laughlin (N/A)

Submitted on 28-Sep-2017 (English)

Great room and excellent breakfast. The staff were very friendly. Great location, within walking distance to everything.

Hotel Response:

Dear Fran, Thank you for completing our review. We appreciate your comments and are glad to her that you enjoyed your visit to us. Thank you for choosing to stay with us and we hope we have the opportunity of welcoming you back to us again. Kindest regards, Louise Pettit Guest Relations Manager


Customer Rating: 5/5

From: Sydney Reed (Ireland)

Submitted on 24-Sep-2017 (English)

We were very pleased with our stay and the chef cooking a gluten free breakfast for my wife was very pleasing and seldom done in other hotels.Thank you.

Hotel Response:

Dear Mr. McNamara, Thank you for completing our review. We appreciate your comments and are glad to her that you enjoyed your visit to us. We make every effort to provide choice for your guests with special dietary requirement, so it was our pleasure to ensure Mrs. Reed enjoyed her breakfast. Thank you for choosing to stay with us and we hope we have the opportunity of welcoming you back to us again. Kindest regards, Louise Pettit Guest Relations Manager


Customer Rating: 5/5

From: Hotel Guest, details on file. (United Kingdom)

Submitted on 23-Sep-2017 (English)

Everything about my stay at The Connacht Hotel was exactly as I would have wanted. As well as visiting reception, the Restaurant and the Solo bar I also used the Leisure Centre . All facilities were excellent and, most importantly, without exception, the hotel employees I met were so friendly and helpful . Thankyou

Hotel Response:

Dear Mr. Livingston, Thank you for completing our review. We appreciate your comments and are glad to her that you enjoyed your visit to us. Thank you for choosing to stay with us and we hope we have the opportunity of welcoming you back to us again. Kindest regards, Louise Pettit Guest Relations Manager


Customer Rating: 5/5

From: Sheila Archer (United Kingdom)

Submitted on 20-Sep-2017 (English)

Our expectations were not wrong everything was perfect we would highly recommend the apartments and hotel

Hotel Response:

Dear Mrs. Archer, Thank you for completing our review. We appreciate your comments and are glad to her that you enjoyed your visit to us. Thank you for choosing to stay with us and we hope we have the opportunity of welcoming you back to us again. Kindest regards, Louise Pettit Guest Relations Manager


Customer Rating: 5/5

From: Hotel Guest, details on file. (Ireland)

Submitted on 14-Sep-2017 (English)

excellent STAFF& Facilities

Hotel Response:

Dear Mr. Carlin, We appreciate your very positive review and comments. Thank you for staying with us and we hope to have the pleasure of looking after you again, in the near future. Kindest regards, Louise Pettit Guest Relations Manager


Customer Rating: 5/5

From: John Flaherty (N/A)

Submitted on 14-Sep-2017 (English)

As always an enjoyable stay

Hotel Response:

Dear Mr. Flaherty, We appreciate your very positive review and comments. Delighted that you enjoyed another visit to us. Thank you for continuing to choose to stay with us and we hope to have the pleasure of looking after you again, in the near future. Kindest regards, Louise Pettit Guest Relations Manager


Customer Rating: 5/5

From: John Farrell (N/A)

Submitted on 12-Sep-2017 (English)

Staff very friendly & helpful. Facilities excellent. Great hotel overall

Hotel Response:

Dear Mr. Farrell, We appreciate your very positive feedback and it was great to read that you found the staff so helpful and friendly. Thank you for staying with us and we hope to have the pleasure of welcoming you again, on your next visit to Galway. Kindest regards, Louise Pettit Guest Relations Manager


Customer Rating: 3/5

From: Hotel Guest, details on file. (United Kingdom)

Submitted on 11-Sep-2017 (English)

A small but very irritating point. Staff do not appear to read the tubes they put in bathrooms. We were given only one tube of body wash over the four nights, but enough shampoo to last a few weeks. On one day the coffee sachets were not replaced

Hotel Response:

Dear Mr. Julian, Thank you so much for your very honest and constructive comments. I am very sorry that this error was made in presenting your room and we would have very happily offered you additional supplies if you had let us know. I have addressed this error with the Accommodation Management Team so this problem will be rectified. I hope you will consider returning to us should you visit Galway again. Kindest regards, Louise Pettit Guest Relations Manager


Customer Rating: 5/5

From: Evelyn Taylor (Ireland)

Submitted on 4-Sep-2017 (English)

Out stay at The Connacht Hotel was more by accident than design, but, as it turned out, a very good accident! We really enjoyed our time there - lovely accommodation - great food - helpful and friendly staff - good location for touring (the scenery from Ma'am Cross to Kylemore Abbey is absolutely stunning). It's a relaxing place to stay - the longer times for breakfast and not having to book for dinner is definitely a plus. Our fellow guests also gave the impression they were enjoying themselves. Hope we'll be back sometime soon! Ron & Evelyn Taylor

Hotel Response:

Dear Mr. & Mrs. Taylor, Well they say everything happens for a reason, so it was great to read that your chance visit proved to be a very positive experience for you. Wonderful to read your positive comments. We look forward to having the pleasure of looking after you both again, in the near future. Kindest regards, Louise Pettit Guest Relations Manager


Customer Rating: 5/5

From: Hotel Guest, details on file. (United Kingdom)

Submitted on 3-Sep-2017 (English)

staff were friendly and most helpful. i requested a heater as i was cold and there was no problem

Hotel Response:

Dear Ms. Eagleson, We appreciate your very positive review and comments. I am so sorry you were cold, but it was great to read that a portable heater was brought to your room and that you were happy with that service. Thank you for staying with us and we hope to have the pleasure of looking after you again, in the near future. Kindest regards, Louise Pettit Guest Relations Manager


Customer Rating: 5/5

From: Deirdre O'Neill (N/A)

Submitted on 30-Aug-2017 (English)

Wonderful stay at The Connacht Hotel, with my husband and two children. Superb hotel and wonderful staff. Could not complain about anything with this hotel, the food was exceptional, relaxing environment and kids had a great time using the pool - twice most days! Close to the city also.

Hotel Response:

Dear Mrs. O'Neill, Thank you for your comments, we are always delighted to hear from our Guests. I am very happy to read that you and your family enjoyed your experience. In particular it was great the read that you found the Team here "wonderful". I hope that we will have the opportunity to welcome you and your family back to us on your next trip to Galway. Kindest regards. Louise Pettit Guest Relations Manager

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