Average satisfaction rating out of 5
for this property among customers |
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| Customer comments are strictly limited to customers who have used bookassist to make a reservation at this property. The bookassist team only invites customers to submit their comments after they have completed their stay. |
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From:
"Anonymous guest, details on file."
Submitted on
2008-06-18
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Customer Rating:
5/5 |
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lovely staff very helpful, room fab |
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From:
"Anonymous guest, details on file."
Submitted on
2008-06-09
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Customer Rating:
4/5 |
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really nice, clean and spacious hotel.situated in a great location, I would definetly stay here again |
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From:
"Anonymous guest, details on file."
Submitted on
2008-06-09
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Customer Rating:
5/5 |
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the comfiest hotel bed i have ever slept in |
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From:
"Anonymous guest, details on file."
Submitted on
2008-06-02
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Customer Rating:
4/5 |
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Lovely hotel, refurbished bedroom. Nice modern decor. Wonderful shower - no bath but that suited me just fine. Perfect location, just off O'Connell Street and opposite city tour bus stop and round corner from airport bus pick up. Only negative comment is that they appeared to be rather short staffed on our second morning at breakfast but the staff were very helpful if you asked them for anything. I would definitely stay there again if visiting Dublin. |
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From:
"Anonymous guest, details on file."
Submitted on
2008-05-12
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Customer Rating:
5/5 |
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Having the 2 computers for internet access across from reception is absolutlety Brilliant!! |
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From:
Teresa Slee
Submitted on
2008-05-06
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Customer Rating:
5/5 |
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Great hotel, brill location. |
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From:
John F. Pugh
Submitted on
2008-05-03
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Customer Rating:
5/5 |
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We selected Academy Plaza because of previous experience with Best Western and it did not disappoint. Airy and clean superbly appointed rooms and excellent restaurant. Efficient and friendly staff. And of course the city tour bus starts outside! We have plans to return. |
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From:
Mrs Day
Submitted on
2008-03-18
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Customer Rating:
5/5 |
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We had a very enjoyable stay, the staff were all very polite and helpfull.
The rooms were very clean and more than adequate for our comfort during our stay.
Excellent position for sightseeing, shopping, restaurants etc with easy access to Temple Bar area. |
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From:
John Wylde
Submitted on
2008-03-09
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Customer Rating:
3/5 |
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Booking form did not make clear that not all rooms were non smoking. We ended up in a smoking room which was unpleasant |
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From:
"Anonymous guest, details on file."
Submitted on
2008-03-02
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Customer Rating:
4/5 |
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Good value & good quality. Helpful staff & good clean modern rooms. Breakfasts excellent and general facilities very good. would go again as amatter of choice. |
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From:
Christopher Smith
Submitted on
2008-02-25
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Customer Rating:
5/5 |
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This hotel was extremely comfortable and a great value for the money. It was in the perfect location for sightseeing and even had a daily tour bus stop right across the street. The staff was curtious, professional, and very accomidating! I would definitely recommend this hotel! |
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From:
victoria gibbens
Submitted on
2008-02-24
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Customer Rating:
3/5 |
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good central location, but not too noisy. Helpful and efficient staff. Room only had a shower, no bath and no nice smellies! |
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From:
Linda Owens
Submitted on
2008-01-20
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Customer Rating:
4/5 |
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We very much enjoyed our stay. I did have difficulty finding a comfortable temperature using the hotel thermostat, either too hot or too cold. Wash cloths would be great ! |
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From:
"Anonymous guest, details on file."
Submitted on
2007-12-30
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Customer Rating:
4/5 |
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Very happy with the hotel, enjoyed the restaurant. |
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From:
Simon Bonney
Submitted on
2007-12-14
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Customer Rating:
5/5 |
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A comfortable stay.Very helpful staff |
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From:
"Anonymous guest, details on file."
Submitted on
2007-11-29
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Customer Rating:
4/5 |
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HOTEL MUY BIEN SITUADO Y CON UNA RELACION CALIDAD PRECIO MUY BUENA. |
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From:
michael a. mccaffrey
Submitted on
2007-11-29
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Customer Rating:
5/5 |
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we were delighted with our stay. the beds were wonderful and the shower was the same. the location to everything was very convenient. we loved our stay and would return. |
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From:
maria spillane
Submitted on
2007-10-06
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Customer Rating:
5/5 |
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The hotel was very well laid out, The receptionist was very efficient. There were three lifts which were very well maintained, the room were very clean and alot of information given on the hotel including the three restaurants in the building, service was very quick when an item was requested. The beds were also very comfortable. The television also had a lot of functions such as internet, music channels and movies which are al charged at a fee, upon entering the room the television displayed a personal welcome with my name on the screen which i thought was a nice touch. i would definately recommend this hotel as it is also very central located just off O'Connell street, only a few minutes from the spire. |
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From:
Mrs Rachael lavin
Submitted on
2007-09-30
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Customer Rating:
3/5 |
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The room was very small |
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From:
Michael Woulfe
Submitted on
2007-09-25
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Customer Rating:
4/5 |
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Very nice room with a huge bed, almost got lost in it. |
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From:
"Anonymous guest, details on file."
Submitted on
2007-09-24
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Customer Rating:
3/5 |
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Construction work still continues.
Breafast buffe doesn't work at all. |
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From:
steven richardson
Submitted on
2007-09-16
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Customer Rating:
3/5 |
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long queues for seating at breakfast. Breakfast sausages were poor quality. excellent location. pleasant staff. |
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From:
"Anonymous guest, details on file."
Submitted on
2007-08-23
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Customer Rating:
5/5 |
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Despite the renovations we were unaffected. Hotel was spotless and rooms were very comfortable. Service was excellent. |
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From:
"Anonymous guest, details on file."
Submitted on
2007-08-16
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Customer Rating:
4/5 |
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Breakfast is not good thats the only bad thing about the hotel.
(This review has been edited) |
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From:
"Anonymous guest, details on file."
Submitted on
2007-08-12
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Customer Rating:
4/5 |
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A great hotel, in a fantastic location. |
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From:
"Anonymous guest, details on file."
Submitted on
2007-08-05
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Customer Rating:
4/5 |
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Our stay was perfect, there is no noise which is priceless and the breakfast was fine. The only thing was that people are completely anonymous and never talk to you (at the reception). No very friendly too, just doing their job, what a shame not to smile!! |
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From:
"Anonymous guest, details on file."
Submitted on
2007-07-31
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Customer Rating:
3/5 |
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I was disturbed by a noisy ventillation system and vents along the building outside my room.
Staff spoke English poorly - I had difficulty making myself understood.
The hotel was still undergoing transformation. Access to the hotel was not very appealing, my floor was not entirely carpeted, etc. |
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From:
"Anonymous guest, details on file."
Submitted on
2007-07-01
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Customer Rating:
4/5 |
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A little bit noicy because of renovasjons |
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From:
Simon Trill
Submitted on
2007-06-12
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Customer Rating:
4/5 |
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Friendly and helpful staff. Well appointed, newly decorated rooms. The renovation was still taking place when we visited, but the hotel was still clean and relatviely tidy (considering the amount of work going on!) |
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From:
"Anonymous guest, details on file."
Submitted on
2007-06-11
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Customer Rating:
4/5 |
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My only complaint was the quality of the towels. |
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From:
Mrs Margaret Ion
Submitted on
2007-06-08
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Customer Rating:
4/5 |
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Unfortunately renovation works to the hotel had over run and where on going during our stay. However the rooms we had where newly done and extremley spacious and well appointed. |
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From:
Jane Hepworth
Submitted on
2007-06-06
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Customer Rating:
4/5 |
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Still finishing off renovations at this hotel so your first impression is of scaffolding. Rooms more than make up for it with them being brand new. We are planning a return visit and will be staying here again especially once the work is completed. Would recommend the Academy as it is in a great location and the staff are polite and helpful. |
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From:
C S Hart
Submitted on
2007-06-05
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Customer Rating:
5/5 |
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Although the hotel was under refurbishment we found the work not to be any impact on our stay. We found the staff to be helpful curteous and willing to go beyond expectations to assist. The food was wonderful both for breakfast and both times we used the restaurant in the evenong. I would both recommend and use this hotel again. |
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From:
"Anonymous guest, details on file."
Submitted on
2007-06-01
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Customer Rating:
4/5 |
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problems at check-in : queen bed instead of twin beds as specified in the booking form, room very very small. Next day bigger room with twin beds.
Rooms brand new,ok.
Breakfast should be improved in quality and be more variable.
Employees in the lobby helpfull and polite.
Construction works in the hotel still undergoing while in the web site it was specified that on april 30 all should be finished. |
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From:
maria jose freire-garabal núñez
Submitted on
2007-05-27
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Customer Rating:
4/5 |
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The hotel was very well located in center neuralgic and of transports of the city. The room was equipped totally with all the details of a hotel of its category. The bed was exceptionally comfortable. |
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From:
Jens-Michael Busch
Submitted on
2007-05-25
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Customer Rating:
4/5 |
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It was our second stay at the Academy Hotel and again we were very satisfied. Unfortunately they're building a new wing so that there was a little inconvenience ( but no noise) which prevents us from giving top-rating this time. Our room was great and the situation next to O'Connell Street is very pleasant.. |
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From:
"Anonymous guest, details on file."
Submitted on
2007-05-25
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Customer Rating:
3/5 |
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clean although big renovations were being performed; breakfast waiters were slow ( i think also understaffed) and not alert enough to see that all platters of the buffet were empty; overal satisfied; very psychedelic carpets :) |
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From:
Arne Eike
Submitted on
2007-05-23
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Customer Rating:
3/5 |
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Wonderful refurbished rooms. Breakfast restaurant and servants a true catastrophy |
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From:
anthony hopkins
Submitted on
2007-05-14
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Customer Rating:
4/5 |
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Despite the construction going on we had a quiet and pleasant stay. Both room and breakfast were very nice. Look forward to come back at a later date |
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From:
william rea
Submitted on
2007-05-12
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Customer Rating:
4/5 |
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was under renovation at our time of stay, but the staff coped well under the circumstances, lovely new rooms, the restaurant is excellent too. Good location. |
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From:
"Anonymous guest, details on file."
Submitted on
2007-05-07
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Customer Rating:
4/5 |
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The rooms were very good and well equipped. However, we were not advised that the hotel was being revamped and that there was considerable building work taking place. This did NOT present any noise problem but obviously the dining room was running on limited facilities with perhaps some restriction on their usual menu. Nevertheless the staff were extremely helpful and hardworking. Our group had no complaints at all with our stay. |
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From:
Mr M Gigg
Submitted on
2007-05-07
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Customer Rating:
1/5 |
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No mention was made that this was still a MAJOR building site nor that the new bar and resturaunts were not open as they should have been. Whilst we expected some work still unfinished this was far more than we were led to believe, the restaurant was packed which meant that we had to find elsewhere to eat on the Sunday night. Our room was very cold due to the fact that all the corridors where open to the elements. However with this said you can see that the hotel will be a lovely place to stay once all the work is completed. |
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From:
"Anonymous guest, details on file."
Submitted on
2007-04-30
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Customer Rating:
4/5 |
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very central location assisted in sightseeing accessibility while the room itself exceeded our expectations in terms of presentation, comfort and size, would recommend this venue to anyone looking for high quality mid range accommodation |
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From:
"Anonymous guest, details on file."
Submitted on
2007-04-30
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Customer Rating:
3/5 |
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Nice hotel but it is under construction and a disaster because of it. |
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From:
keith coupland
Submitted on
2007-04-22
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Customer Rating:
4/5 |
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although building work was beong carried out(which we were told about) it didn't interfere with our enjoyment of the facilities |
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From:
ALBERTO GUASCH
Submitted on
2007-04-16
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Customer Rating:
3/5 |
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I was surprised when arrived at the hotel:was in reconstruction works and during the booking process was not mentioned at all. |
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From:
Mr. Brian Horsfall
Submitted on
2007-04-12
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Customer Rating:
5/5 |
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Staff all extremely frendly: excellent breakfast: the new bedrooms were first-rate - and good value for money |
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From:
"Anonymous guest, details on file."
Submitted on
2007-03-30
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Customer Rating:
3/5 |
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It was unfortunate that the renovations were in full swing during my stay and the public area facilities were very limited. However the rooms have been refurbished to a very high standard and I am sure that when all the work is completed, in the next three to six months, this will be an excellent city hotel. |
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From:
michael conway
Submitted on
2007-03-30
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Customer Rating:
2/5 |
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the hotel is under renovation at present. Breakfast very very poor. I have never seen toast just left on the hot [plate for customers. very poor quality food items i.e. bacon, sausage, eggs cooked and held hot for unnaceptable length of time.
Four waiters on each of the three mornings i stayed there, standing around, plenty of time to make fresh toast. No management presence and why is the shutter tio the kitchen open so the old chef can stare out at the customers |
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From:
lorenzini
Submitted on
2007-03-20
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Customer Rating:
1/5 |
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The hotel was renovating and nobody said us. the reception was really bad |
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From:
"Anonymous guest, details on file."
Submitted on
2007-03-17
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Customer Rating:
3/5 |
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Great room! Brand new. Rest of hotel tired and under renovation with lots of scaffolding. Reception seemed particularly old. BUT, the room is the most important thing and the staff were friendly and helpful. I didn't have any breakfast so can't comment on restaurant. Great location for O'Connell Street. Very central. Price seemed a bit high for a Best Western Hotel. |
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From:
Dirk Grasmück
Submitted on
2007-03-12
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Customer Rating:
3/5 |
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Some renovation problems
waiting que for breakfast
rooms and room service were good and quikly |
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From:
Rosaleen Clarke
Submitted on
2007-03-10
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Customer Rating:
3/5 |
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When i visited Dublin, the Academy hotel was undergoing refurbishment. Scaffolding outside and boxes in reception were unsightly, but the staff, bar and rooms were pleasant. Housekeeping trollies with bundles of bedlinen etc were a major health hazzard as corridors were extremely narrow. If the hotel got a face lift I would go back as it was very central. Food was lovely. A no frills hotel worth the money! |
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From:
"Anonymous guest, details on file."
Submitted on
2007-03-05
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Customer Rating:
2/5 |
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At the moment the Hotel is undergoing major renovations. Although we had not been made aware of this. Half the Hotel was missing and the reception area was only reached via a building site. At the time we were there they were starting the work at 7.30 in the morning! There were also tests of the fire alarm system but the staff never thought to teel the guests about this or even apologise for the panic caused. As far as I'm concerned it should not be open whilst it is undergoing such major work. |
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From:
Peter Soos
Submitted on
2007-03-05
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Customer Rating:
4/5 |
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Works in progress. However, rooms were brand new furbished givig a good stay atmosphere. Excellent bed!!! |
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From:
"Anonymous guest, details on file."
Submitted on
2007-03-04
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Customer Rating:
3/5 |
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The outside of the hotel was been renovated, there was scaffolding outside and alot of noise. The flush in the toilet in our room did not work and it was reported but the problem was not resolved. |
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From:
Martina Ward
Submitted on
2007-02-12
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Customer Rating:
0/5 |
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When I booked, websites said a refurb was ending Feb 2007. This was clearly untrue and I had a 10 tonne builders hoist outside my window. Also, the room was so cold I caught a chill. The standard of the room was poorer than some B&Bs. But the individual members of staff were pleasant. |
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From:
"Anonymous guest, details on file."
Submitted on
2007-01-29
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Customer Rating:
2/5 |
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There was refurbishment being done on the hotel and some noise/dust etc due to that and our room was a bit shabby but I think that it will be much better when the work is finished. |
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From:
"Anonymous guest, details on file."
Submitted on
2006-12-14
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Customer Rating:
3/5 |
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I should have been told about the building work going on in the hotel. The sign at reception advising of the work and the hours when it is being carried out was ok but at that stage it was a bit late to start looking for another hotel to stay in. |
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From:
Karon Perry
Submitted on
2006-12-11
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Customer Rating:
1/5 |
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Due to the hotel being extended, there was scaffolding everywhere. The first room we were put in was on the 7th floor. Both windows overlooked the builders inner work area, the bathroom couldn't be used as there was no privacy. The reception staff moved us to a room on the second floor at our request. The noise spoilt the stay. Although having said that, the rooms were clean, staff were friendly and the breakfast was good. |
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From:
Miss Freda Kirchen
Submitted on
2006-11-20
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Customer Rating:
2/5 |
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There is too much noise from various things: builders early morning, dustbin lorry /streetsweeper at 5am, bar/club next door absolutely banging out music till 2.30am. Little chance of much sleep! |
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From:
"Anonymous guest, details on file."
Submitted on
2006-11-16
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Customer Rating:
4/5 |
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Generally very happy with my stay in Academy Hotel. |
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From:
"Anonymous guest, details on file."
Submitted on
2006-10-20
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Customer Rating:
3/5 |
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I had a room on the seventh floor for the two day stay that I had both lifts did not work on that floor, you had to walk down to the sixth floor and at nighttime this stair did not have a light on one part of it. Otherwise it was a good room and the breakfast was good |
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From:
MRS PAULA EMMITT
Submitted on
2006-10-13
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Customer Rating:
5/5 |
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Friendly and helpful staff. Clean and comfortable room. First class service from start to finish. |
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From:
"Anonymous guest, details on file."
Submitted on
2006-10-01
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Customer Rating:
4/5 |
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The hotel was just what we hoped for. extremely central and provided a good base for all we wished to do.within a couple of minutes of the airport shuttle bus and the hop on bus tour is right across the road. very convenient! good base for a couple of nights. just don't try to shut the curtains in room 106. They fall down!! would recommend to friends |
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From:
Jeffrey Brewer
Submitted on
2006-09-20
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Customer Rating:
4/5 |
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The staff was so friendly and helpful. The room was small but clean. |
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From:
"Anonymous guest, details on file."
Submitted on
2006-09-18
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Customer Rating:
4/5 |
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The location was perfect for our one day in Dublin. It was easy to walk everywhere. Accommodations were adequate to our needs and the price reasonable. |
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From:
"Anonymous guest, details on file."
Submitted on
2006-09-15
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Customer Rating:
3/5 |
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generally good - breakfast excellent -but shame about the scaffolding! |
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From:
"Anonymous guest, details on file."
Submitted on
2006-09-15
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Customer Rating:
3/5 |
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fairly basic, room,foyer,etc |
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From:
mr andrew rowan
Submitted on
2006-08-31
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Customer Rating:
5/5 |
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very pleasent stay at the hotel room was very comfy and staff very helpful would recommend. |
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From:
"Anonymous guest, details on file."
Submitted on
2006-08-25
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Customer Rating:
4/5 |
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This hotel is fairly centrally located and within easy walking distance of all the main sites. We were very happy with our room, ensuite and the breakfast. The one drawback is that it is located next to a bar that runs a very noisy "club' at night. We wer promptly moved to a room on the other side for the remainder of our stay. However, the efficiency with which they moved us shows they must be very used to complaints about the noise. a problem that is unfortunately outside their comtrol.
(This review has been edited) |
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From:
"Anonymous guest, details on file."
Submitted on
2006-08-24
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Customer Rating:
2/5 |
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Part of Hotel was under restoration and rooms were very noisy even at 7th floor |
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From:
"Anonymous guest, details on file."
Submitted on
2006-08-23
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Customer Rating:
4/5 |
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A well situated hotel. Worth the money since breakfast is included. |
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From:
"Anonymous guest, details on file."
Submitted on
2006-08-16
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Customer Rating:
3/5 |
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Friendly helpful staff, reasonably priced restaurant, building alteration noise started at 8am! |
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From:
Rich Foss
Submitted on
2006-08-11
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Customer Rating:
5/5 |
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Very pleased. Staff friendly and helpful. Room large and comfortable. Some unavoidable construction noise. Hotel in walking distance of entire center city. Would love to stay again. |
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From:
"Anonymous guest, details on file."
Submitted on
2006-08-08
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Customer Rating:
4/5 |
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good area central location will use this hotel again. city tour bus stop 1 just acrooss the road and air coach bus from airport just around the corner . easy to find |
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From:
"Anonymous guest, details on file."
Submitted on
2006-08-02
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Customer Rating:
3/5 |
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were unaware of the building work and the early start of the builders! |
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