Average satisfaction rating out of 5
for this property among customers |
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4.6/5 |
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104
reviews
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| Customer comments are strictly limited to customers who have used bookassist to make a reservation at this property. The bookassist team only invites customers to submit their comments after they have completed their stay.
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From:
Andrew Clement
(United States)
Submitted on 21-Nov-2011 (English)
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Customer Rating:
4/5 |
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Fun Hotel, love the modern Decor, Wine bar had GREAT food, Very helpful at front desk.
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From:
"Hotel Guest, details on file."
(Northern Ireland)
Submitted on 4-Nov-2011 (English)
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Customer Rating:
5/5 |
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I was at the hotel for a wedding. I found the rooms were clean and really good value. I found the staff to be really friendly, the atmosphere great, and the food was fantastic.I will definately recommend this hotel to my friends and family.
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From:
Trevor Peoples
(Northern Ireland)
Submitted on 24-Oct-2011 (English)
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Customer Rating:
5/5 |
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As usual a very good experience, very friendly, helpful staff. Food in restaurant was very good, room spotless and bed comfortable
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From:
"Hotel Guest, details on file."
(Northern Ireland)
Submitted on 16-Oct-2011 (English)
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Customer Rating:
5/5 |
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My overall stay at the Waterfoot hotel was great right from Check-in to check out. Could not fault it in any way at all! Thanks :)
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From:
Sam Gregg
(Northern Ireland)
Submitted on 15-Oct-2011 (English)
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Customer Rating:
4/5 |
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From the outside not great inside great the service from the staff great food great rooms lovely
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From:
"Hotel Guest, details on file."
(Northern Ireland)
Submitted on 14-Oct-2011 (English)
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Customer Rating:
5/5 |
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Had a lovely stay with my partner, room was clean and facilities in it were good. we both had breakfast and evening meal in hotel which were of the highest standard, compliments to the chef. We found the staff in the hotel to be very helpful and friendly. many thanks.
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From:
valerie conway
(Ireland)
Submitted on 30-Sep-2011 (English)
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Customer Rating:
4/5 |
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Our room was very nice, the hotel is easily accessible, the staff were very pleasant and helpful. We enjoyed our stay here and would have no hesitation recommending this hotel.
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From:
Mike Mason
(United Kingdom)
Submitted on 19-Sep-2011 (English)
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Customer Rating:
5/5 |
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Enjoyed a great 4 day stay from 6th-10th September 2011. Room, food & service were excellent.
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From:
marie mcconnell
(Northern Ireland)
Submitted on 6-Sep-2011 (English)
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Customer Rating:
5/5 |
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stayed for 1 night after my daughters wedding room was gorgeous comfortable and extreme value for money the staff are brilliant and nothing was to much trouble would recommend the waterfoot hotel to family and friends
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From:
Aisling Meenan
(Ireland)
Submitted on 4-Sep-2011 (English)
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Customer Rating:
5/5 |
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Really enjoyed my stay. Was nice and relaxing
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From:
William Evans
(United Kingdom)
Submitted on 24-Aug-2011 (English)
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Customer Rating:
5/5 |
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We redently stayed at the Waterfoot Hotel for a family wedding and booked a double and twin bedded room. The hotel is located conveniently just off a roundabout and as such offers easy access in to town as well as further afield. We found the beds in the hotel to be really comfortable. The pillows were great. I don't think I have stayed in a hotel with such comfy beds and pillows - they are normally a let down! The public areas were contemporary and clean and the staff were very welcoming and gave great service. We thoroughly enjoyed the wedding reception we attended there and thought the function suite was beautifully decorated - looked stunning! Breakfast was cooked well but there was not a great choice and much of it had run out by the time we arrived at 9.15am. Our only real problem was being woken by fire alarms at 6.15 the morning after the wedding - we are told this was due to a guest...We would stay again and would recommend the hotel to others as it was great value
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From:
Anne Hay
(United Kingdom)
Submitted on 17-Aug-2011 (English)
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Customer Rating:
5/5 |
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Really nice hotel, service excellent and great value for money, only drawback a little out of the centre of Derry, but hey what Taxi's were cheap enough
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From:
Richard Wright
(Northern Ireland)
Submitted on 9-Aug-2011 (English)
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Customer Rating:
5/5 |
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Enjoyed our stay and staff where very helpful
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From:
Hugh Toland
(United States)
Submitted on 8-Aug-2011 (English)
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Customer Rating:
5/5 |
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Beautiful hotel, nice professional staff, good rates. Next time I'm in the area I'm booking in for a few days.
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From:
"Hotel Guest, details on file."
(United Kingdom)
Submitted on 8-Aug-2011 (English)
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Customer Rating:
4/5 |
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I was very happy with the hotel, which was great value. Extremely good room that would justify a higher price level and a good bar. The hotel had the relaxed feel of a smaller boutique hotel. Slightly out of Derry City itself but only about £4 and 10 minutes in a local taxi.
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From:
Lyn Livingston
(United Kingdom)
Submitted on 1-Aug-2011 (English)
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Customer Rating:
5/5 |
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I booked online for 2 rooms for a single nights stay. My Father and I arrived after driving up from the Larne ferry and after a short wait due to house keeping, we were allowed access to our rooms. The rooms themselves were spotless, I couldn't fault anything, plenty of towels in the en suite, tea and coffee available in the room and my tv reception was ok, in Dad's room it wasn't great though.
We were given plenty of advice from the lovely Lady on reception when we asked about local sites to visit (the Peace Bridge has recently opened).
Dad and I ate in the restaurant that night and the staff were very friendly and attentive. The portion sizes were enough to keep Dad happy and we didn't need a dessert, though they all sounded amazing. The breakfast in the morning was a 'help youself' buffet and everything was fresh and well cooked.
All in all I would really recommend this hotel to anyone looking for somewhere just outside Londonderry (5 minute drive). All the staff are friendly and I will definately be returning for a second visit.
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From:
"Hotel Guest, details on file."
(United Kingdom)
Submitted on 26-Jul-2011 (English)
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Customer Rating:
4/5 |
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Very enjoyable stay. Wish I could have stayed longer. Bed was a little hard, but room and bathroom were very large. I will certainly be back!!!
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From:
Elizabeth Mercer
(United Kingdom)
Submitted on 12-Jul-2011 (English)
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Customer Rating:
5/5 |
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I had a wonderful stay at the Waterfoot hotel, the ambassador suite is amazing! Me and my fiance actually got engaged the day we stayed there and the hotel was very welcoming and helpful. Would def come back again!
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From:
Christopher Davies
(Australia)
Submitted on 2-Jul-2011 (English)
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Customer Rating:
4/5 |
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Standard, comfortable hotel after a wedding reception we attended at same hotel. A little old in the bathroom but that's to be expected. Breakfast was nice in the morning. My wife was a little surprised that no sparkling wine or champagne was available to buy at the bar of the reception. Otherwise very happy with our stay.
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From:
david nolan
(Northern Ireland)
Submitted on 11-Jun-2011 (English)
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Customer Rating:
4/5 |
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Stayed at the Waterfoot twice recently - May bank holiday weekend and Jazz Festival weekend. Beautiful hotel rooms, love the purple theme. Only one criticism - the gardener drove a very loud lawnmower past our room window at 9am in the morning wakening us from our lie in. We had a late night the night before and were very tired. But apart from that i would recommend the hotel to anyone going to Derry for a city break. It is a nice peaceful retreat from the bustle of the city centre. I would sack the gardener though. David - Belfast
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From:
Alison Scott
(United Kingdom)
Submitted on 1-Jun-2011 (English)
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Customer Rating:
3/5 |
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The communal areas were fabulous and the food and service was great. My accommodation was a good size but compared to the communal areas the decor/furniture was a little tired - particularly in the bathroom
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From:
Michael Thompson
(United States)
Submitted on 22-May-2011 (English)
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Customer Rating:
4/5 |
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The hotel was great. Lack of larger than doubble beds and no clocks in the rooms was disappointing.
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From:
steven mcmaster
(United Kingdom)
Submitted on 4-May-2011 (English)
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Customer Rating:
5/5 |
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The hotel itself was very comfortable and exceeded the standard I expected. The staff were helpful and pleasant and could not do enough for us during our stay there. The food was to a very high standard, presented well and cooked beautifully. I will definately be returning.
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From:
"Hotel Guest, details on file."
(Northern Ireland)
Submitted on 3-Apr-2011 (English)
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Customer Rating:
5/5 |
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Great service all around, i only stayed one night but it was a quality night...... Thanks
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From:
"Hotel Guest, details on file."
(Northern Ireland)
Submitted on 21-Mar-2011 (English)
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Customer Rating:
4/5 |
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The rooms are spacious and well decorated. The staff are very helpful and courteous. Dinner at the hotel restaurant was good and reasonably priced.
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From:
"Hotel Guest, details on file."
(Northern Ireland)
Submitted on 18-Mar-2011 (English)
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Customer Rating:
5/5 |
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We had a wonderful stay at the waterfoot. The staff were pleasant and helpful. Our room met the needs of our family and overall the price was very competitive. Would recommend this hotel to other families
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From:
"Hotel Guest, details on file."
(Northern Ireland)
Submitted on 14-Mar-2011 (English)
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Customer Rating:
4/5 |
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Very comfortable overnight stay and reception staff very welcoming.
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From:
"Hotel Guest, details on file."
(Northern Ireland)
Submitted on 13-Mar-2011 (English)
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Customer Rating:
5/5 |
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Staff were very helpful and rooms were very clean and comfortable. I would certainly recommend this hotel to friends and family.
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From:
Anita Scullion
(Northern Ireland)
Submitted on 1-Mar-2011 (English)
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Customer Rating:
5/5 |
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From:
kevin mccusker
(Northern Ireland)
Submitted on 23-Feb-2011 (English)
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Customer Rating:
5/5 |
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Following our stay at the waterfoot hotel, my fiance and i would like to comment on how satisfied we were with the quality of service we experienced. We have already booked our wedding there next year and our stay has really confirmed that we have made the right choice of venue. We would also like to say how impressed we were with the resturant and the friendly helpful staff.
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From:
Denise Cotterell
(United Kingdom)
Submitted on 10-Feb-2011 (English)
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Customer Rating:
4/5 |
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In accordance with your environmental policy, I dutifully hung my towels on the rail each day as they did not require changing. However, your housekeeping staff chose to ignore this and changed my towels every day during my 4 night stay. This is the only aspect of my stay that was a disappointment to me.
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From:
"Hotel Guest, details on file."
(Ireland)
Submitted on 5-Jan-2011 (English)
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Customer Rating:
4/5 |
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We enjoyed our stay. Accomodation, food and staff were all great. My only complaint would be the noise coming from a wedding reception downstairs but all in all I would certainly recommend it.
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From:
Una McCullagh
(Northern Ireland)
Submitted on 14-Dec-2010 (English)
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Customer Rating:
4/5 |
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Comfortable, cosy, reasonably-priced and -sized rooms, though a king sized bed would have been welcome in a two-person room and would certainly be the standard in the majority of hotels I stay in! Complimentary bottled water would also be a nice touch. The restaurant served us very nice food and the waiting staff were pleasant and friendly. We particularly enjoyed the cosy bar with it's roaring open fire on such a cold winter's night. Thanks!
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From:
Ruth McQuade
(Northern Ireland)
Submitted on 13-Dec-2010 (English)
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Customer Rating:
4/5 |
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TV had problems picking up channels had to be moved around. Also stayed in room beside fans and it was quite noisy at night.
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From:
george graham
(United Kingdom)
Submitted on 13-Dec-2010 (English)
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Customer Rating:
5/5 |
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this is 2nd time i have stayed here and would have no problem recommending this hotel
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From:
Katie metcalfe
(United Kingdom)
Submitted on 12-Dec-2010 (English)
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Customer Rating:
5/5 |
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nice clean and adequate rooms, stylish modern resturant and great breakfast with friendly helpfull staff
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From:
GEORGE BURLEIGH
(Northern Ireland)
Submitted on 24-Nov-2010 (English)
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Customer Rating:
4/5 |
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Very friendly and helpful staff, the meal we had in the wine bar was excellent, the disco was very entertaining, the decor of the hotel was modern and clean. Overall we had a very good experience at the waterfoot hotel.
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From:
hugh caldwell
(Northern Ireland)
Submitted on 12-Nov-2010 (English)
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Customer Rating:
5/5 |
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service in the wine bar very good,reception staff brill,breakfast and staff very,very,very goooood.
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From:
Eamonn Tumelty
(Northern Ireland)
Submitted on 8-Nov-2010 (English)
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Customer Rating:
5/5 |
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in terms of accommodation and meals value for money was excellent.This was our first time staying there.I wouldn't hesitate to return.
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From:
elizabeth jones
(Northern Ireland)
Submitted on 8-Nov-2010 (English)
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Customer Rating:
5/5 |
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really enjoyed it have booked 3 more visits already
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From:
"Hotel Guest, details on file."
(Northern Ireland)
Submitted on 23-Oct-2010 (English)
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Customer Rating:
4/5 |
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Had a great time, stayed over as was at a function in the hotel! Function itself was a great night, and had a lovely 5 course banquet! Rooms were adequate for the price. However our group thought breakfast selection the next morning was poor. We asked for soda bread but it never arrived. However we had a fab time and would recommend it to friends if they wanted to stay somewhere in derry!
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From:
Laura Hunter
(Northern Ireland)
Submitted on 22-Oct-2010 (English)
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Customer Rating:
5/5 |
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From:
kevin mcglinchey
(Northern Ireland)
Submitted on 11-Oct-2010 (English)
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Customer Rating:
4/5 |
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really enjoyed my stay at the Waterfoot, the room was lovely and the food was amazing breakfast and dinner. hotel staff were very friendly and helpful.
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From:
"Hotel Guest, details on file."
(United Kingdom)
Submitted on 23-Sep-2010 (English)
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Customer Rating:
5/5 |
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We have taken many short holidays in and around the city, but this was by far our best visit. The service in every part of the hotel was superb with very helpful and friendly staff. The bar and restaurant are stylish and comfortable with a menu that is just a bit different, not to mention delicious! Really looking forward to a return visit. Thank you!
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From:
gary o'shea
(Northern Ireland)
Submitted on 19-Sep-2010 (English)
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Customer Rating:
5/5 |
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i had a wondeful time at this hotel. reception really spacious and bright and modern. room was really clean and staff very friendly would recommend to friends and family
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From:
Shauna Cloughley
(Northern Ireland)
Submitted on 13-Sep-2010 (English)
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Customer Rating:
5/5 |
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We stayed at the waterfoot hotel as we were going to an evening wedding reception at a nearby hotel. We decided to have dinner at the restaurant also and we were very happy with our stay. The room was very clean and we opted for breakfast in bed for a small extra cost which was punctual and very tasty! The dinner the night before was excellent...good choice of menu, well presented, well priced and excellent staff. Excellent value for money!
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From:
Lorna Hamilton
(Northern Ireland)
Submitted on 30-Aug-2010 (English)
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Customer Rating:
4/5 |
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Lovely hotel, staff very helpful!
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From:
Shaun Martin
(Northern Ireland)
Submitted on 27-Aug-2010 (English)
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Customer Rating:
5/5 |
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Overall experience was great, my girlfriend and I had a fantastic time. I will definitely recommend the Waterfoot hotel to friends and family.
Other comments on possible improvements:
TV could be bigger.
Tile work in bathroom is a little messy.
Better communication between reception and restaurant regarding meal reservations.
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From:
"Hotel Guest, details on file."
(Northern Ireland)
Submitted on 24-Aug-2010 (English)
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Customer Rating:
1/5 |
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Was contacted the day before by the receptionist as they wanted to change my booking from a double to a single room! Completely unprofessional! Breakfast mediocre and waiting staff not friendly whatsoever. Receptionists not much better!
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From:
"Hotel Guest, details on file."
(Northern Ireland)
Submitted on 24-Aug-2010 (English)
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Customer Rating:
2/5 |
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Just OK! Receptionists not the most friendly! Breakfast very disappointing!
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From:
"Hotel Guest, details on file."
(Northern Ireland)
Submitted on 24-Aug-2010 (English)
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Customer Rating:
2/5 |
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We stayed for a wedding and the hotels main facilities are very nice and modern. However the room did not meet the same standards, the decor needs updated the bathroom needs to be refitted and the window overlooked the bins. The room was warm and we couldn' open the windows because of the noise of fans outside and hotel staff smoking at a fire exit. Some of us were splashed with gravy during the meal and there was no waiter service at the tables in the evening for drinks and lipstick on some of the glasses we got.
The breakfast was good quality but very disorganised as there was only one table and people were waiting a long time for items to be replenished, eg; the eggs ran out and we kept being told they would be there in a minute by the time the waitress brought them to our table we had nearly eaten the rest of our food, if we hadn't it would have been cold. One toast machine is not enough for the amount of people who were there. Overall it would be a lovely hotel if these points were taken care of.
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From:
"Hotel Guest, details on file."
(Northern Ireland)
Submitted on 22-Aug-2010 (English)
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Customer Rating:
5/5 |
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The special offer of 2 nights bed and breakfast with 1 evening meal (£69pp) was extremely good value. The hotel has obviously been recently refurbished to a high standard. Our bedroom was spacious, clean if a little dark, and had plenty of storage space. The meals were excellent, served hot by efficient and courteous staff. I particularly liked the idea of the monetary voucher towards the cost of the evening meal which allowed the choice of a meal from the full restaurant Menu rather than a 'special menu' with a limited choice designed specifically for those taking up this offer. Overall it was an extremely satisfying experience and one I would have no hesitation in repeating in the future.
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From:
Josephine Baughan
(United Kingdom)
Submitted on 16-Aug-2010 (English)
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Customer Rating:
3/5 |
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We had a smashing stay and the room was very clean .
The bathroom could of done with being updated however you could see some effort was made ie new tap etc and it was very clean . The room we found was very hot so some sort of aircon would of been good perhaps for just the warmer months .
Also your AM resturant staff (An Aussie girl especially) dealt with a number unjustified stroppy breakfast dinners very professionally , so well done to her she kept her cool.
We also had an evening meal which was yummy and resonable in price .
Regards
Karen Baughan
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From:
"Hotel Guest, details on file."
(Ireland)
Submitted on 13-Aug-2010 (English)
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Customer Rating:
5/5 |
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no problems during my stay. everything 100%
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From:
lorraine mc ginley
(Ireland)
Submitted on 13-Aug-2010 (English)
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Customer Rating:
4/5 |
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everything perfect
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From:
Ronald Martin
(United Kingdom)
Submitted on 11-Aug-2010 (English)
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Customer Rating:
5/5 |
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Well mannered friendly staff greeted us on arrival and the room was clean and well appointed. The food and drinks were reasonably priced and the service was excellent.
Was a liitle put out by being asked for my card details and being told that it was in case there was any damage to the room?
Could this be because I arrived on a motorcycle?
(A BMW that cost more than most of the cars in the car park).
I would have no hessitation in making a future booking and would be happy to reccomend the hotel to my family and friends.
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From:
"Hotel Guest, details on file."
(Northern Ireland)
Submitted on 3-Aug-2010 (English)
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Customer Rating:
4/5 |
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very enjoyable stay in cosy comfortable room. Evening meal and breakfast both very good. Only negative hotel is not very well sign posted from main road.
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From:
John McWatt
(United Kingdom)
Submitted on 30-Jun-2010 (English)
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Customer Rating:
5/5 |
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This was my first visit to the Waterfoot since "The Change"
Considering I had been visiting the Waterfoot regularly over a period of 20 years, prior, I was certainly impressed with the "New" Waterfoot.
The staff, service, food and accommodation were extremely satisfactory and I look forward to my next visit.
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From:
"Hotel Guest, details on file."
(United Kingdom)
Submitted on 27-Jun-2010 (English)
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Customer Rating:
4/5 |
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We stayed for two nights at the hotel for a family wedding on 18th and 19th June. Our room was very comfortable and the staff extremely friendly and helpful. Would recommend this hotel
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From:
david wilson
(Northern Ireland)
Submitted on 21-Jun-2010 (English)
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Customer Rating:
4/5 |
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The only thing that I wish to comment on was the heat and lack of air conditioning in the room. Being on the ground floor the option of leaving the window open was not to be considered. The electric supply discontinues when the room is empty so even the bathroom fan could not be left on to induce some sort of air change which may may reduced the temperature slightly. This resulted in an uncomfortable nights rest.
Other than that the stay was enjoyed by the rest of our party. The staff are a credit to the hotel, very polite and helpful.
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From:
"Hotel Guest, details on file."
(United Kingdom)
Submitted on 7-Jun-2010 (English)
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Customer Rating:
5/5 |
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As soon as we arrived we were very happy with the service we received as the receptionist upgraded our room when we checked in. The room itself was excellent and so was the breakfast.The restaurant served superb food and the staff at both the bar and the restaurant were very welcoming and helpful. We would definitely stay here again
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From:
"Hotel Guest, details on file."
(Ireland)
Submitted on 29-May-2010 (English)
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Customer Rating:
5/5 |
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A comfortable well decorated hotel.Quiet even though there was a wedding on.Very helpful and friendly receptionist.
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From:
ELI MULVEY
(Ireland)
Submitted on 26-May-2010 (English)
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Customer Rating:
4/5 |
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Stayed for the NW200 races and overall enjoyed the stay immensely, very friendly and helpful staff, clean rooms and good showers. only negative i would have is that tv reception was poor at times.
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From:
Margaret Anderson
(Northern Ireland)
Submitted on 25-May-2010 (English)
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Customer Rating:
5/5 |
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My husband and I stayed at the Waterfoot Hotel in mid May 2010.
On arrival we found reception staff to be pleasant, friently and very knowledgeable of their city.
We found the spacious room was spotlessly clean and very comfortable. Complimentary tea/coffee facilities. Housekeeping team - a credit to hotel.
In the restaurant/wine bar, we found the food to be superb and again staff where very courteous and helpful. Food and drink prices very reasonable. Pleasant surroundings.
Snug bar - beautiful decor. Great little hide away.
Short taxi ride into city centre cost - £3/4.
In summary, Waterfoot Hotel offers great rates and value for money. We had recommended this hotel to friends before we even checked out.
We will be returning to stay here again in the near future.
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From:
"Hotel Guest, details on file."
(United Kingdom)
Submitted on 19-May-2010 (English)
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Customer Rating:
5/5 |
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the hotel is lovely since its refurbishment, had a very pleasant stay.
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From:
kevin Harty
(Sri Lanka)
Submitted on 11-May-2010 (English)
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Customer Rating:
5/5 |
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Excellent accommodation,attentive staff and wonderful ambience!
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From:
Leonard Davey
(United Kingdom)
Submitted on 11-May-2010 (English)
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Customer Rating:
5/5 |
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Your reception was extremly helpful as was resturant staff our dinners were excelent.I wouldn`t hesitate to recomend you.
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From:
Michael Clarke
(United Kingdom)
Submitted on 2-May-2010 (English)
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Customer Rating:
5/5 |
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A mixed age group of six we visited the hotel for a 2 day week-end stay to attend a wedding at another, nearby, hotel.
The hotel is situated off the Caw roundabout on the way in to the city centre from Derry Airport. It costs around £10 in a taxi from the a'port. There is nothing off interest or amenities, such as shops or bars, in the immediate vicinity. However it's only a short taxi ride into the city centre costing £3/4. Taking into account the very reasonable room rates, the hotel still offers good vfm when compared to city centre hotels.
On arrival the reception staff whilst quick and efficient, were also very welcoming and sincere in their encouragement to return to them for any help or information we may require. I have to say that they were true to their word as they are not only knowledgeable about their City, they treasure it, and want to ensure that you have an enjoyable stay.
The hotel itself looks like it has been quite recently refurbished and the rooms and public areas are pleasant and kept spotlessly clean by a houseworking team who are a credit to themselves and the management of the hotel. I would say that this is a hotel which puts some effort into it's staff selection process and believe me it shows.
We had a very pleasant evening meal on our arrival night and we found the food and drink prices very reasonable for a hotel, particularly taking into account the attentive staff, pleasant surroundings and general ambience.
Breakfast was fine, may be a little limited choice wise, but again a pleasant, unhurried experience.
I would definitely recommend the Waterfoot.
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From:
Tracy McConnell
(Northern Ireland)
Submitted on 23-Apr-2010 (English)
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Customer Rating:
5/5 |
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I really enjoyed my short stay at the Wterfoot Hotel. The room was very comfortable, (the pillows are amazing) the staff were helpful and friendly, and the food was delicious.
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From:
"Hotel Guest, details on file."
(Ireland)
Submitted on 19-Apr-2010 (English)
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Customer Rating:
5/5 |
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ALL POSITIVE. GOOD VALUE FOR MONEY. PLEASANT RECEPTIONISTS AT ALL TIMES. WOULD HIGHLY RECOMMEND. THANKS FOR EVERYTHING
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From:
Gareth Jones
(United Kingdom)
Submitted on 19-Apr-2010 (English)
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Customer Rating:
4/5 |
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I have regularly stayed at the Waterfoot Hotel over the last 15 years, and I enjoy the 'get away from it' feel that it has compared to a hotel in the City. It has very friendly staff, with comfortable rooms; excellent food in the restaurant; but I do miss the pool!!
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From:
Fiona McElwain
(United Kingdom)
Submitted on 17-Apr-2010 (English)
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Customer Rating:
4/5 |
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The staff (particularly the girls on reception) were so helpful and friendly. The only fault I would have was that the rooms were too hot - even when the radiators were off.
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From:
"Hotel Guest, details on file."
(Switzerland)
Submitted on 17-Apr-2010 (English)
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Customer Rating:
4/5 |
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Excellent staff ready to help - A good overall experience.
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From:
Darlene moody
(Northern Ireland)
Submitted on 13-Apr-2010 (English)
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Customer Rating:
5/5 |
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was very impressed.Lovely clean room and bathroom.Food was excellent fantastic restaurant and all staff very friendly would reccomend it to anyone without any worries.cant wait to return in the very near future will stay longer.have told lots of people about are stay .tryed to book in for new year for few days but booked up.(thats a good sign)loved it.Darlene&William Moody
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From:
Marie Duffy
(Ireland)
Submitted on 28-Mar-2010 (English)
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Customer Rating:
5/5 |
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Upon arrival until my departure I found the staff friendly and extremely helpful. The hotel is absolutely beautiful and enjoyed my stay. Given that I got a good offer on line it made my stay more enjoyable and I did not have to overspend in my accomodation.
Please let me know of any future offers as I would be keen to stay and again and would recommend you to my friends.
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From:
"Hotel Guest, details on file."
(Northern Ireland)
Submitted on 23-Mar-2010 (English)
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Customer Rating:
4/5 |
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rooms were lovely but bathroom a little disappointing although clean. lovely pleasant atmosphere and very good breakfast. Would stay again.
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From:
Maria Adair
(Northern Ireland)
Submitted on 22-Mar-2010 (English)
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Customer Rating:
5/5 |
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This weekend was booked so that my husband and I could enjoy a relaxing and restful weekend. The hotel was lovely and the staff more than helpful. Our room was spacious and spotlessly clean - our bathroom was also spotless. We loved the 'Snug Bar' and the barman was very friendly and efficient. We took our inclusive meal in the new Wine Bar and the food was delicious.
If there were any 'minor criticisms' they would be that the website does not make clear that the 'inclusive' meal is up to the value of £30 per couple (in actual fact, we only had to pay a few pounds over that). Our room didn't have the best view - it was over a corrugated roof....but hey, all rooms in all hotels can't have super views!! We also experienced some noise from the function room (below) but my husband and I didn't have to listen for long - that comfortable bed made sure we were fast asleep in minutes!! I would most certainly and already have, recommended this hotel to lots of my friends and work colleagues and I will certainly be staying in the future!!
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From:
Diane Greer
(Northern Ireland)
Submitted on 20-Mar-2010 (English)
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Customer Rating:
5/5 |
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We just stayed overnight as we were at a wedding in An Grainnan just across the border. It was a £10 taxi ride to the hotel where the wedding was. The Waterfoot offered great value for money as we really only needed to sleep for a few hours. Breakfast was very good and the staff were lovely. Thank-you.
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From:
Alison Dodds
(Northern Ireland)
Submitted on 13-Mar-2010 (English)
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Customer Rating:
5/5 |
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My husband and i have stayed at the Waterfoot Hotel hotel 3 times for weekend breaks in the past 3 months, we are also returning over the easter break. We find the hotel excellent value for money Staff are very attentive, food is excellent, wine bar fantastic and rooms extremely comfortable. We are really satisfied with the Waterfoot Hotel, we look forward to returning and have recommended it to lot's of friends and family some of which have visited and like ourselves enjoyed their stay immensely Alison & Jim Dodds Bangor Co Down
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From:
HEATHER STIRK
(Northern Ireland)
Submitted on 1-Mar-2010 (English)
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Customer Rating:
4/5 |
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Only minor area for improvement,would have liked either a fridge in the room or more milk for trea/coffee
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From:
"Hotel Guest, details on file."
(Northern Ireland)
Submitted on 5-Feb-2010 (English)
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Customer Rating:
5/5 |
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was impressed with hotel room and inside of hotel and breakfast was excellent.......well worth the money overall.
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From:
"Hotel Guest, details on file."
(Northern Ireland)
Submitted on 1-Feb-2010 (English)
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Customer Rating:
5/5 |
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Couldn't of been happier.
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From:
Andrew Mills
(Northern Ireland)
Submitted on 30-Jan-2010 (English)
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Customer Rating:
5/5 |
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Great value for money, clean and fantastic service, I will be back.
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From:
George Mooney
(Ireland)
Submitted on 27-Jan-2010 (English)
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Customer Rating:
5/5 |
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Delighted it has re opened. I can say better than ever the accomadation. Very warm decor in the rooms.But most all excellent value for 4 star looking after by all staff.Looking foward to my return.
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From:
Catherine Coyle
(Northern Ireland)
Submitted on 11-Jan-2010 (English)
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Customer Rating:
5/5 |
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Very comfortable, room spacious and nice. Staff very friendly.
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From:
Ian Connolly
(Northern Ireland)
Submitted on 21-Dec-2009 (English)
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Customer Rating:
5/5 |
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Excellent value for money!
Nice clean surroundings, and great staff.
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From:
samuel rodgers
(Northern Ireland)
Submitted on 20-Dec-2009 (English)
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Customer Rating:
5/5 |
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Very nice hotel with a fantastic restaurant. Staff are so helpful and friendly.
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From:
"Hotel Guest, details on file."
(Ireland)
Submitted on 19-Dec-2009 (English)
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Customer Rating:
4/5 |
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Superb hotel, friendly staff, great location. I requested a room with no neighbours as hotel was very quiet..but still heard TV in room next door. Otherwise great stay.
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From:
"Hotel Guest, details on file."
(Northern Ireland)
Submitted on 18-Dec-2009 (English)
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Customer Rating:
5/5 |
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Excellent service, classy bar & lounge and luxerious bedroom
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From:
Ken Smith
(United Kingdom)
Submitted on 10-Nov-2009 (English)
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Customer Rating:
5/5 |
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Exceptional value for money, clean, quiet and spacious rooms. The restaurant seems newly refurbished and is the jewel in the crown. Contempary design, great atomosphere and first class food.
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From:
Jacqueline Sharp
(United States)
Submitted on 8-Nov-2009 (English)
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Customer Rating:
5/5 |
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The staff both hotel & restaurant were hardworking & friendly. Willing to answer whatever silly questions I had & I had many. The food in the restaurant & pub was exceptional. I would stay here again in a heartbeat.
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From:
"Hotel Guest, details on file."
(Northern Ireland)
Submitted on 6-Nov-2009 (English)
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Customer Rating:
5/5 |
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The Hotel is ideal for a short break in the North west. Food is excellent. Room was large and newly decorated. Would recommend.
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From:
Elizabeth Critchley
(United Kingdom)
Submitted on 1-Nov-2009 (English)
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Customer Rating:
5/5 |
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refurbished well
the softest towels and pillows of any hotel we've stayed in
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From:
christine daley
(United Kingdom)
Submitted on 24-Oct-2009 (English)
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Customer Rating:
4/5 |
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From:
rory maginn
(Northern Ireland)
Submitted on 23-Oct-2009 (English)
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Customer Rating:
5/5 |
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Nice hotel with a beautful contemporary bar. Good food and above all, very pleasant staff - 100 %.
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From:
Susan Pickett
(Ireland)
Submitted on 18-Oct-2009 (English)
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Customer Rating:
5/5 |
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staff very pleasant and helpful
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From:
David Hurley
(Ireland)
Submitted on 12-Oct-2009 (English)
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Customer Rating:
5/5 |
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A really nice hotel, with a great restaurant too.
A quick note for people who aren't familiar with Derry, and a bit apprehensive about staying outside the city. A taxi from the hotel to the city centre worked out at only £4 a turn, so it really makes no difference.
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From:
"Hotel Guest, details on file."
(Ireland)
Submitted on 11-Oct-2009 (English)
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Customer Rating:
5/5 |
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Staffare totally customer focussed - a real treat
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From:
Leeanne Crawford
(Northern Ireland)
Submitted on 8-Sep-2009 (English)
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Customer Rating:
5/5 |
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Excellent food, staff very nice and accommodating. Rooms well presented. The only issue we had was we were woke very early with road works, but the could not be helped by the hotel.
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From:
"Hotel Guest, details on file."
(Northern Ireland)
Submitted on 25-Aug-2009 (English)
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Customer Rating:
5/5 |
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I don't want to tell anyone how good it is in case they put the price into something I can't afford next time, but it was wonderful, lovely decor, friendly staff, yuuuummy breakfast, 4 star service for a brilliant price
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From:
FRANCIS MCKAY
(Northern Ireland)
Submitted on 24-Aug-2009 (English)
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Customer Rating:
5/5 |
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New hotel and we were extremely pleased with everything to do with the hotel from staff helpfulness to facilities. Highly recommend.
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From:
Marina Zharova
(Russian Federation)
Submitted on 24-Aug-2009 (English)
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Customer Rating:
5/5 |
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From:
"Hotel Guest, details on file."
(Spain)
Submitted on 23-Aug-2009 (Spanish)
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Customer Rating:
4/5 |
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La estancia en el hotel ha sido bastante satisfactoria. La habitación era muy espaciosa y limpia. El ambiente del hotel es agradable, moderno y el restaurante-pub recomendables. El hotel además está muy cerca de Derry en coche
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| Hotel Response:
Estimada Monica,
Me aleagra que haya tenido uma buena experiencia y que el hotel le haya gustado. No dude en contactarnos nuevamente si desea volver a Derry.
Muchas gracias por habernos elegido y hacernos saber que su estancia ha sido satisfactoria.
Saludos,
Pilar Garcia
Accommodation Manager
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From:
"Hotel Guest, details on file."
(Spain)
Submitted on 21-Aug-2009 (English)
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Customer Rating:
4/5 |
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It's a very pretty hotel .Very confortable bed. Lovely people.
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| Hotel Response:
Buenas Tardes Mercedes,
Me alegra saber que ha pasado una buena estancia en el Waterfoot Hotel. Espero que la ciudad de Derry tambien le haya gustado.
Le doy las gracias por haber elegido El Waterfoot Hotel y por hacernos saber que todo fue de su agrado.
Atentamente,
Pilar Garcia
Accommodation Manager
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