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City Hotel Derry **** Queens Quay, Derry www.cityhotelderry.com

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Average satisfaction rating out of 5 for this property among customers	4.4 based on 75 reviews
Customer comments are strictly limited to customers who have used bookassist to make a reservation at this property. The bookassist team only invites customers to submit their comments after they have completed their stay.
From: "Anonymous guest, details on file." Submitted on 2008-04-09	Customer Rating: 5/5
This is my third stay at this hotel and I have been consistently impressed. From the helpful check-in staff to the attentive breakfast crew - I couldn't find a fault. I stayed in the basic twin room which was very spacious, with an extremely useful and well laid-out working area, complete with network cable, phone, lamp and adjustable chair. I didn't have dinner but have heard that the dinner menu and food is very good - if it is anything like the breakfasts then it should be excellent. I have family in Derry and still chose to stay in the hotel, it is so well located and has such a good atmosphere. I recommend it, and I'm picky about my hotels!!	report this review as inappropriate
From: "Anonymous guest, details on file." Submitted on 2008-04-06	Customer Rating: 4/5
Pleasant enough stay. Room was very spacious and clean, staff were friendly and helpful. The breakfast was plentiful with lots of choice but not overly hot.	report this review as inappropriate
From: Peter Hogan Submitted on 2008-04-04	Customer Rating: 4/5
a very enjoyable stay with friendly,efficient staff and good value too.	report this review as inappropriate
From: "Anonymous guest, details on file." Submitted on 2008-04-03	Customer Rating: 5/5
This is an excellent hotel with very friendly staff and has all the comforts anyone would expect of a top class hotel. I would definitely recommend it and it is the only hotel in Derry I will stay in again.	report this review as inappropriate
From: miss Theresa Browne Submitted on 2008-04-01	Customer Rating: 5/5
Excellent. Restaurant was excellent and swimming pool was fab.	report this review as inappropriate
From: "Anonymous guest, details on file." Submitted on 2008-03-31	Customer Rating: 3/5
We liked the hotel so much that we extended an extra night. However, a Wedding party on the Saturday night meant that we didn't get any sleep until 2am!	report this review as inappropriate
From: "Anonymous guest, details on file." Submitted on 2008-03-29	Customer Rating: 4/5
food at the hotel was excellent, and the staff were relaxed and consideration particularly to the guests comfort as renovations were taking place during the day	report this review as inappropriate
From: Maria Lahiff Submitted on 2008-03-28	Customer Rating: 5/5
The staff were very pleasant and welcoming and were very professional. The rooms were clean and the price was very satisfactory. I have recommended this hotel to my friends. I hope that I will have the opportunity to stay there again sometime in the not too distant future!	report this review as inappropriate
From: Annette O'Donovan Submitted on 2008-03-27	Customer Rating: 4/5
The staff at the City hotel Derry were very friendly and helpful. It was a pleasure to deal with people where any request was not a bother. Leisure facilities were great. Room was very spacious. Definitely recommend the hotel to friends and family.	report this review as inappropriate
From: "Anonymous guest, details on file." Submitted on 2008-03-26	Customer Rating: 5/5
Very impressed with the facilities and helpfulness of the staff, they did everything to make our stay enjoyable. Stayed on St Paddy's night and the place was really lively. Good location too, but ask for a river view room.	report this review as inappropriate
From: Damien Keegan Submitted on 2008-03-26	Customer Rating: 4/5
Good hotel, wee bit cold though!	report this review as inappropriate
From: "Anonymous guest, details on file." Submitted on 2008-03-26	Customer Rating: 4/5
We spent 1 night recently at the City Hotel Derry and really enjoyed our stay. Staff were very friendy and helpful, rooms very lovely and very clean. The location of the hotel is very central and ideal for exploring Derry. I would definitely stay there again when in Derry.	report this review as inappropriate
From: Donna Plant Submitted on 2008-03-23	Customer Rating: 5/5
staff were friendly, we were staying at the City hotel whilst attending a wedding in Derry, reception staff borrowed us umberella's during our stay as it did nothing but rain, nothing was too much for the staff at the hotel, waiting on staff at breafast the service they provided was fantastic. stayed in many city hotels but this hotel gave the right service as well as having the right surroundings.	report this review as inappropriate
From: david costello Submitted on 2008-03-17	Customer Rating: 5/5
being in the tourist industry, and having recently stayed in hotels in Spain and Portugal, i feel extremely satisfied to stay in hotels like the city, very good.	report this review as inappropriate
From: "Anonymous guest, details on file." Submitted on 2008-03-14	Customer Rating: 4/5
Wasn't warned that there would be renovation work during stay.	report this review as inappropriate
From: "Anonymous guest, details on file." Submitted on 2008-03-09	Customer Rating: 5/5
double bed too small. own fault. should have requested larger bed	report this review as inappropriate
From: David Pelan Submitted on 2008-03-02	Customer Rating: 4/5
The room wasn't cleaned when we arrived which meant I had to wait around for 30 minutes before we were allowed up. Also, the shower curtain was a bit short which let water onto the floor. Other than that, was a very pleasant stay.	report this review as inappropriate
From: "Anonymous guest, details on file." Submitted on 2008-02-29	Customer Rating: 4/5
only thing was the noise from the road works at the roundabout outside the front of the hotel and when we had our meal the onion rings were cremated. other than that the hotel was fabulous and its an excellent location and the staff were very efficient.	report this review as inappropriate
From: Peter Costello Submitted on 2008-02-20	Customer Rating: 5/5
Very good Hotel with exceptional Staff.The only negative was the limited amount of parking on the premises.Very happy with our stay and food at night in Thompsons was first class.I have no hesitation in recommending the Hotel.	report this review as inappropriate
From: brian mc laughlin Submitted on 2008-02-12	Customer Rating: 5/5
I have been on several weekends staying at differenet hotels in various parts of the country over the past few years and overall I would say that the city hotel was the best. I would have only one complaint and that is the lack of parking facilities for hotel residents.	report this review as inappropriate
From: "Anonymous guest, details on file." Submitted on 2008-02-08	Customer Rating: 4/5
This hotel is very clean and comfortable and the location is excellent. Just a little bit slow on the evening meal service but we had a nice view of the river foyle. I would stay here again.	report this review as inappropriate
From: Dr Mary Shier Submitted on 2008-01-08	Customer Rating: 5/5
The room we were given was lovely , it had a great view of the foyle and and the guild hall. staff were friendly . We had a lovely meal on the saturday night followed by a sing song in the bar.highly recommend it	report this review as inappropriate
From: Sandra Kelly Submitted on 2008-01-05	Customer Rating: 5/5
Had a very nice stay at hotel. Very clean and staff friendly. Could not fault the hotel in any way.	report this review as inappropriate
From: "Anonymous guest, details on file." Submitted on 2007-12-31	Customer Rating: 5/5
Stay was brilliant. Hotel very handy to everywhere, accommodation clean, staff friendly, food excellent!	report this review as inappropriate
From: "Anonymous guest, details on file." Submitted on 2007-12-17	Customer Rating: 3/5
I was amazed that there was such limited parking facilities (for a Hotel of this size) and even more so that the Hotel did not have an agreement with the local car park ( as does another local Hotel) in which I had to pay £15 for parking for the weekend. I was also disappointed with the food service - I did not receive the full breakfast that I ordered ( or the request for water)and for some unknown reason the bar food service was closed 2 hours before it was suppose to on a Saturday night ( Something the reception did not know about) On a postive note the rooms were clean and nicely presented and the staff were friendly.	report this review as inappropriate
From: "Anonymous guest, details on file." Submitted on 2007-11-30	Customer Rating: 4/5
We my husband and I had a most enjoyable stay at the city hotel derry The reception staff were extreemly friendly and the food is to be recommended	report this review as inappropriate
From: Thomas Mooney Submitted on 2007-11-18	Customer Rating: 5/5
first class hotel could not want any better service 1st class staff polite and very helpful .	report this review as inappropriate
From: "Anonymous guest, details on file." Submitted on 2007-10-28	Customer Rating: 3/5
Lack of parking facilities resulted in us having to use a car park across the road. Unfortunately this lead to my back wiper being broken off, costing ?130 to repair. Car park will only cater for forty guests.	report this review as inappropriate
From: "Anonymous guest, details on file." Submitted on 2007-10-26	Customer Rating: 5/5
very comfortable good food	report this review as inappropriate
From: "Anonymous guest, details on file." Submitted on 2007-10-19	Customer Rating: 5/5
Staff were very friendly. Restaurant food was brilliant value especially the 321 deal available early in the week. Plenty to do around Derry. Really enjoyed our stay there.	report this review as inappropriate
From: roseanne smith Submitted on 2007-09-13	Customer Rating: 5/5
great location and great service with a smile	report this review as inappropriate
From: "Anonymous guest, details on file." Submitted on 2007-09-12	Customer Rating: 3/5
Hotel was clean and comfortable although the bedroom was too warm and slightly cramped. Service was efficient and friendly. The fare in the restaurant was excellent.	report this review as inappropriate
From: Aoife Monaghan Submitted on 2007-08-14	Customer Rating: 5/5
Beautiful hotel in a beautiful setting. Staff were always very courteous and friendly. Grub in the restaurant was particularly good. best Ive tasted in a while. My compliments etc etc... All in all I found my break in Derry to be most enjoyable and teh city hotel certainly played a huge role in making the weekend the success it was	report this review as inappropriate
From: Ursula Foley Submitted on 2007-07-30	Customer Rating: 5/5
Very Clean rooms, helpful friendly staff. Would definitely recommend it.	report this review as inappropriate
From: rizwan gul Submitted on 2007-07-27	Customer Rating: 5/5
Very nice, co-operative and accomodative staff. Excellent Service. Will highly recommend this place to stay(i stayed with my family)- Excellent experience.	report this review as inappropriate
From: Elizabeth Matthews Submitted on 2007-07-18	Customer Rating: 4/5
Very pleased overall with hotel accomodation, food and friendliness of staff.	report this review as inappropriate
From: "Anonymous guest, details on file." Submitted on 2007-07-17	Customer Rating: 4/5
Hotel was really nice and in a good location, however I think they should have made the limited parking clear at time of booking.	report this review as inappropriate
From: "Anonymous guest, details on file." Submitted on 2007-07-16	Customer Rating: 3/5
The hotel was lovely but we had a few issues with reception calling my boss to say the bill hadn't been settled when my boss had payed it herself the night before.	report this review as inappropriate
From: Wayne Mc Glynn Submitted on 2007-07-10	Customer Rating: 4/5
There is a friendly and relaxed atmosphere in the hotel. The food is excellent and is reasonably priced. The only poor side was the cleanliness of the pool and changing areas in hte leisure centre.	report this review as inappropriate
From: Thomas O Friel Submitted on 2007-07-08	Customer Rating: 4/5
very enjoyable - good quality hotel definitely will be back again - excellent hotel close to the centre of the city	report this review as inappropriate
From: Martin Doherty Submitted on 2007-07-03	Customer Rating: 5/5
very good, we had a wonderful time	report this review as inappropriate
From: Brenda Mullan Submitted on 2007-07-02	Customer Rating: 5/5
Excellent food and service. lovely pool and jacuzzi.	report this review as inappropriate
From: GEORGE STEWART Submitted on 2007-06-27	Customer Rating: 5/5
FIiNE HOTEL, GREAT LOCATION IN CITY CENTRE, FRIENDLY HELPFUL STAFF, REAL BUZZ ABOUT BAR AREA ON SATURDAY NIGHT. ONLY CONCERN RELATES TO DINNER RESERVATIONS IN RESTAURANT, DINNER WAS INCLUDED IN PACKAGE BUT RESTAURANT WAS FULLY BOOKED! STAFF ON THAT OCCASION NOT MUCH HELP. WE FINALLY GOT A PLACE WHEN I ARRIVED AND POINTED OUT THAT THE RESTAURANT WAS HALF EMPTY ( CANCELLATION BY A BUS LOAD OF TOURISTS ? ) WILL CERTAINLY GO BACK AGAIN BUT WILL MAKE DINNER RESERVATIONS ON ARRIVAL!	report this review as inappropriate
From: "Anonymous guest, details on file." Submitted on 2007-06-19	Customer Rating: 5/5
Hotel was great but carparking on site was inadequate with just 40 spaces	report this review as inappropriate
From: "Anonymous guest, details on file." Submitted on 2007-06-11	Customer Rating: 3/5
Overall good hotel with good size room. Lack of a private residents lounge is a minus as the lobby bar is crowded, noisy and was not conducive to relaxing in the evening.	report this review as inappropriate
From: "Anonymous guest, details on file." Submitted on 2007-05-27	Customer Rating: 4/5
Bed was very small. A standard double for two tall people is not really acceptable anymore in this day and age.	report this review as inappropriate
From: michael flynn Submitted on 2007-05-20	Customer Rating: 5/5
Excellent Location Quality Hotel Friendly Staff	report this review as inappropriate
From: Bernie Donnelly Submitted on 2007-05-14	Customer Rating: 5/5
Staff extremely friendly. Nothing was a bother	report this review as inappropriate
From: Toni Leddin Submitted on 2007-04-23	Customer Rating: 5/5
Staff were very helpful and rooms were very nice.	report this review as inappropriate
From: Alan Fairbairn Submitted on 2007-04-22	Customer Rating: 3/5
Hotel is great, room fabulous, location even better. Food was terrible and staff unhelpful.	report this review as inappropriate
From: MRS BERNADETTE CLANCY Submitted on 2007-04-02	Customer Rating: 5/5
excellent service and friendly atmosphere in the hotel. The city of Derry beautifull and the people extremely friendly. Look forward to staying in the City Hotel again	report this review as inappropriate
From: Eamonn Drummond Submitted on 2007-02-26	Customer Rating: 4/5
A very nice hotel in a great location, with very helpful and friendly staff	report this review as inappropriate
From: James McConnell Submitted on 2007-01-02	Customer Rating: 3/5
Nice hotel, shame about the salty meal and tough steak. Good service though.	report this review as inappropriate
From: "Anonymous guest, details on file." Submitted on 2006-10-24	Customer Rating: 4/5
Overall excellant particularly reception staff who were very helpful. Foyer loud and smokey	report this review as inappropriate
From: "Anonymous guest, details on file." Submitted on 2006-10-05	Customer Rating: 3/5
Most of the hotel staff were extremely friendly but the staff at reception were anything but. Any time I asked them for help they were rude. The staff in the dining room/breakfast room were fantastic, nothing was too much trouble and especially as we had a baby with us, the staff couldn't do enough	report this review as inappropriate
From: "Anonymous guest, details on file." Submitted on 2006-09-09	Customer Rating: 5/5
The hotel is in an excellent location, Staff are very friendly and helpful. The rooms are spacious, very clean and hotel facilities are excellent and ideal for arranging business mettings.	report this review as inappropriate
From: Gavin Reynolds Submitted on 2006-09-05	Customer Rating: 3/5
Breakfast wasnt good, poor availability each monring.	report this review as inappropriate
From: Doreen mcintyre Submitted on 2006-09-05	Customer Rating: 5/5
My family and I had an excellent weekend in City Hotel - and will be bacvk in the future.	report this review as inappropriate
From: vera larkin Submitted on 2006-08-22	Customer Rating: 4/5
The only drawback, was the food in the hotel,it was well presented, but portion and taste very poor.	report this review as inappropriate
From: "Anonymous guest, details on file." Submitted on 2008-03-30	Customer Rating: 5/5
From: "Anonymous guest, details on file." Submitted on 2008-03-07	Customer Rating: 3/5
From: Doire Wogan Submitted on 2008-02-07	Customer Rating: 4/5
From: Treasa Mc Hugh Submitted on 2008-01-13	Customer Rating: 5/5
From: "Anonymous guest, details on file." Submitted on 2007-11-16	Customer Rating: 4/5
From: tadhg o shea Submitted on 2007-09-24	Customer Rating: 5/5
From: "Anonymous guest, details on file." Submitted on 2007-07-29	Customer Rating: 4/5
From: "Anonymous guest, details on file." Submitted on 2007-07-18	Customer Rating: 5/5
From: Kathleen O'Keeffe Submitted on 2007-07-15	Customer Rating: 5/5
From: "Anonymous guest, details on file." Submitted on 2007-06-18	Customer Rating: 4/5
From: "Anonymous guest, details on file." Submitted on 2007-06-14	Customer Rating: 5/5
From: Laura McHugh Submitted on 2007-02-20	Customer Rating: 3/5
From: John Reynolds Submitted on 2007-02-19	Customer Rating: 5/5
From: Noreen Leahy Submitted on 2006-12-03	Customer Rating: 5/5
From: "Anonymous guest, details on file." Submitted on 2006-08-16	Customer Rating: 5/5
From: Jennifer Lancashire Submitted on 2006-07-24	Customer Rating: 5/5

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