Average satisfaction rating out of 5
for this property among customers |
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| Customer comments are strictly limited to customers who have used bookassist to make a reservation at this property. The bookassist team only invites customers to submit their comments after they have completed their stay. |
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From:
miss suzanne byrne
Submitted on
2008-04-29
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Customer Rating:
5/5 |
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We had a lovely stay at silver springs moran hotel, excellent staff, value for money & great atmosphere, we'll be back for another stay in the near future. |
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From:
"Anonymous guest, details on file."
Submitted on
2008-02-21
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Customer Rating:
4/5 |
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Staff very friendly and efficient. Leisure centre is a long way from the hotel (10 minute walk uphill) |
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From:
Joseph Craig
Submitted on
2008-01-14
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Customer Rating:
4/5 |
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Enjoyed the stay very much. Restaurant staff were very good - good food
Pay TV did not work |
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From:
Sharon Flint
Submitted on
2008-01-07
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Customer Rating:
4/5 |
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The only problem with the stay was the leisure centre was away from the hotel and was inconvenient to go their as not attached to hotel and having to go outside to access it. |
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From:
"Anonymous guest, details on file."
Submitted on
2008-01-06
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Customer Rating:
4/5 |
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accommodation excellent, staff excellent, friendly and helpful, evening meal very disappointing, breakfast okay |
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From:
"Anonymous guest, details on file."
Submitted on
2008-01-03
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Customer Rating:
4/5 |
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Bar and restaurant menu very limited selection |
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From:
Margaret Kavanagh
Submitted on
2007-12-29
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Customer Rating:
5/5 |
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Beautiful hotel , we had a lovely stay, Service was excellent. |
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From:
Deirdre Bourke
Submitted on
2007-12-27
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Customer Rating:
5/5 |
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very friendlt atmostphere eith friendly, helpful staff |
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From:
david collopy
Submitted on
2007-12-22
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Customer Rating:
5/5 |
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excellent staff, on time and very friendly... |
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From:
Ita Smyth
Submitted on
2007-12-09
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Customer Rating:
5/5 |
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Found staff very friendly and efficient. |
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From:
Joe Miley
Submitted on
2007-11-25
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Customer Rating:
5/5 |
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top class |
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From:
"Anonymous guest, details on file."
Submitted on
2007-11-25
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Customer Rating:
4/5 |
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Had a wonderful time, it was lovely. However, service in restaurant for breakfast was really terrible
(This review has been edited) |
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From:
James G. Perkins
Submitted on
2007-11-19
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Customer Rating:
5/5 |
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Great hotel to stay in with helpful and friendly staff. Ideal location for a stay in the Cork area. Will stay there again. |
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From:
Danielle Gayson
Submitted on
2007-11-15
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Customer Rating:
4/5 |
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The room was perfect & the staff were friendly. However in the restaraunt we were left waiting 40mins fior our bill & the following morning it took us a while to find waiting staff to tell us that the breakfast was buffet. |
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From:
"Anonymous guest, details on file."
Submitted on
2007-11-14
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Customer Rating:
4/5 |
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Very friendly staff, great room but the bathroom is a bit small, leisure centre is abit far from the Hotel. |
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From:
"Anonymous guest, details on file."
Submitted on
2007-11-12
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Customer Rating:
3/5 |
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I would say there was 2 downs to our stay in the hotel. One was the fact that you had to leave the hotel and walk up a considerable hill to get to the swimming pool. We had kids with us and it just wasn't suitable. And the second was the meal on saturday night. Again we had young kids and the food was served at a very slow pace so the kids got quite fed up waiting. Also the food was just adequate. Nothing to write home about. The hotel itself was very good. Rooms clean and comfortable and the hotel was situated very well for visiting cork city. |
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From:
"Anonymous guest, details on file."
Submitted on
2007-11-11
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Customer Rating:
5/5 |
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The hotel was great. The staff were very friendly and the place was spotless. the food in the restaurant was very good and the service was very effieient. |
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From:
"Anonymous guest, details on file."
Submitted on
2007-10-30
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Customer Rating:
5/5 |
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Lovely hotel. Rooms very spacious and clean. Staff very friendly and efficient. Food delicious for both breakfast and dinner. Overall a really lovely hotel. Would recommend it to other friends and family and will definitely return there again in the future. |
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From:
"Anonymous guest, details on file."
Submitted on
2007-10-30
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Customer Rating:
5/5 |
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Absolutely fabulous hotel. Couldnt fault the hotel at all. Room lovely and spacious. Breakfast and dinner delicious. Staff very friendly and efficient. Would definitely return there again. |
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From:
Adrienne Reddan
Submitted on
2007-10-25
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Customer Rating:
3/5 |
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I picked a hotel with a leisure centre for my mini-break but was very disappointed that it was so far from the hotel. Also I thought the hotel would have pay movies or other facilities. A little bit disappointed overall! |
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From:
"Anonymous guest, details on file."
Submitted on
2007-10-24
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Customer Rating:
4/5 |
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Hotel was lovely and very accomodating for our family. Rooms were very comfortable. Only slight downside is that the lifts are very small and can be awkward for a buggy and the swimming pool is located quite a ways from the hotel and its almost a public pool, changing rooms etc were extremely busy, might be helpful to know what times the pool is in use for swimming lessons etc. |
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From:
James Dalton
Submitted on
2007-10-09
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Customer Rating:
5/5 |
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I found the Silversprings Hotel to be very comfortable and clean. The room had two double beds and the bathroom was really spacious with a bidet. The breakfast was very good with an enticing array of food to choose from. The evening meal was really good, especially the dessert. On the negative side it is more than a walk away from Cork city centre, you would need to get a Taxi or drive there. |
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From:
"Anonymous guest, details on file."
Submitted on
2007-10-08
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Customer Rating:
3/5 |
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The hotel looks poor from the outside but we were presently surprised inside."Dinner included package" as long as you dont order steak? |
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From:
"Anonymous guest, details on file."
Submitted on
2007-10-08
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Customer Rating:
3/5 |
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Lovely food,pity leisure centre not part of hotel |
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From:
anna cronin
Submitted on
2007-10-05
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Customer Rating:
3/5 |
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We had absolutely no problem with the hotel but we were in room 601 and found the room extremely noisy. Between the main road below and also I'm not sure whether it was a boiler or air conditioning but the buzzing noise that went on all night was awful. I was awake 2 nights with a headache listening to it!!!!! Also on two mornings of our stay there was men working on the roof and also down the side of the building. They started banging from 8.30am. We were there to get a break and this banging was really unacceptable. We did complain to a lady at reception but it was not taken serously at all which we were not pleased about. I would not go back to the Silver springs because of this. we left a note for the manager on our departure but have heard nothing. |
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From:
"Anonymous guest, details on file."
Submitted on
2007-10-05
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Customer Rating:
5/5 |
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accommodation, service and food were excellent; the hotel is situated very close to Cork City centre |
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From:
"Anonymous guest, details on file."
Submitted on
2007-10-03
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Customer Rating:
3/5 |
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We chose Silver Springs over a number of other hotels available because it had a swiming pool available. However the leisure centre "within the grounds" takes 5-10 minutes to walk to and the walk is up a steep hill!! The walk we could cope with (however I'm sure an elderly person would find it difficult) however my main issue was that both the hotel & leisure club failed to draw our attention to the fact that kids swiming classes are in progress most evenings/weekends, extremely limiting the pool space available to hotel guests & definitely taking away from the relaxing experience expected by hotel guests!!! |
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From:
carmel dixon
Submitted on
2007-09-29
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Customer Rating:
4/5 |
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we were very pleased with the service and general condition of the hotel. the staff were very courteous and helpful |
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From:
David Lee
Submitted on
2007-09-28
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Customer Rating:
5/5 |
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excellent hotel deserving of 4 star rating! |
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From:
John Mc Intyre
Submitted on
2007-09-27
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Customer Rating:
5/5 |
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The staff were great and very helpful looking forword to going back a great hotel |
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From:
"Anonymous guest, details on file."
Submitted on
2007-09-25
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Customer Rating:
5/5 |
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Friendly and helpful staff. Very comfortable accommodations |
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From:
audrey maher
Submitted on
2007-09-25
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Customer Rating:
4/5 |
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Myself and my husband recently stayed at the silver springs hotel, it was our first wedding anniversary and on arriving the guy that checked
us in congratulated us which i thought was nice. The room was very clean and confortable, if a little small. We ordered breakfast in bed both mornings and it arrived exactly on time and nice and hot. We had an evening meal on one of the evenings and we couldn't fault the watermarq restaurant. The staff were all very friendly and we had a very pleasent stay. |
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From:
"Anonymous guest, details on file."
Submitted on
2007-09-23
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Customer Rating:
4/5 |
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Comfortable and pleasant stay. We chose the Silver Springs hotel due to its having a leisure centre, but unfortunately this is a 7 minute walk up the hill. This feature was not obvious from the website. Otherwise, a very satisfactory stay. |
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From:
Louise Foley
Submitted on
2007-09-18
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Customer Rating:
5/5 |
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All the staff were very helpful, went out of their way to make your stay very enjoyable. |
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From:
"Anonymous guest, details on file."
Submitted on
2007-09-14
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Customer Rating:
4/5 |
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five minutes from city centre is actually two miles. Courtesy bus would have been helpful. |
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From:
Bryan Farrell
Submitted on
2007-09-06
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Customer Rating:
5/5 |
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brilliant stay and food gorgeous !! |
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From:
Patsy McGrath
Submitted on
2007-08-28
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Customer Rating:
4/5 |
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We had a fantastic stay the reson the hotel didn't get a 5 rating was due to the leisure Centre being so far away, we were only told it was a short walk of ony 7/8 mins and nothing about the rock climbing in between. |
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From:
david phillips
Submitted on
2007-08-24
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Customer Rating:
4/5 |
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very pleased
a well run hotel |
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From:
jennifer duffy
Submitted on
2007-08-24
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Customer Rating:
5/5 |
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found the staff at reception very helpful and very pleasant. |
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From:
"Anonymous guest, details on file."
Submitted on
2007-08-13
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Customer Rating:
4/5 |
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Excellent break |
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From:
Andrew Delaney
Submitted on
2007-08-09
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Customer Rating:
5/5 |
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We had a great few days stay with you. The restaurant was really good with very friendly staff and a good menu. The bar food was very impressive and the floor staff here were really good. The only thing and it is a little thing is if the Laundry staff could start a little later in the morning as we were in room 424 and with the windows open you could hear all the dryers starting up and being so quiet all night it realy you were realy drawn to the sound. The room was a perfect size for two adults and two kids. Thank you very much for a great stay and hope to stay with you again some time soon. Regards Andrew & Susan Delaney
(This review has been edited) |
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From:
"Anonymous guest, details on file."
Submitted on
2007-08-09
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Customer Rating:
4/5 |
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Hotel was very nice food very good .The only problem was lack of entrainment at night time. The hotel is only suitable for couples or families of young children. My children aged 15 and 12 had absoutely nothing to do in the evenings and were very bored.Had we been on our own it would have been suitable to our needs but not as a family |
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From:
"Anonymous guest, details on file."
Submitted on
2007-08-08
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Customer Rating:
3/5 |
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We had a problem with our room-they were varnishing outside door and smell was unbearable. Reception were very helpful - head of housekeeping and porter were not!! |
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From:
"Anonymous guest, details on file."
Submitted on
2007-08-02
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Customer Rating:
4/5 |
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Very pleasant stay
(This review has been edited) |
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From:
James McCann
Submitted on
2007-08-01
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Customer Rating:
4/5 |
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Alltogether we had a very pleasant experience,and would use this location again in the future.However to claim to have a leisure complex is a little misleading given the location of this complex,I think that it would do no harm to fully explain in detail the access and that it might be advisible to get there by car. |
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From:
"Anonymous guest, details on file."
Submitted on
2007-07-31
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Customer Rating:
4/5 |
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We had a party of six and booked three rooms. We all had a most enjoyable stay in the hotel. The staff at reception were most helpful and all the staff were very pleasant. The restaurant plus the addition of the piano bar put a good end to the evening. The hotel is on the outskirts of the city but is close to all amenities. The younger members of our group thoroughly enjoyed the use of the leisure centre. |
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From:
"Anonymous guest, details on file."
Submitted on
2007-07-22
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Customer Rating:
4/5 |
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Friendly staff, very helpful |
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From:
"Anonymous guest, details on file."
Submitted on
2007-07-18
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Customer Rating:
3/5 |
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the stay was very enjoyable but could have been anywhere. I would like to have more local influence. there were no maps or information about the area in the room or at reception. |
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From:
Jennifer Hedderman
Submitted on
2007-07-14
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Customer Rating:
3/5 |
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We enjoyed our stay in Cork However the Hotel was undergoing renovations and the workmen started at 7 in the morning drilling and hammering and as myself and my husband were there to rest and relax being woken up at that time in the morning was not very nice. |
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From:
paul ryan
Submitted on
2007-07-08
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Customer Rating:
3/5 |
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we had a room at the front of the hotel and on saturday night there was people standing outside the front door of the hotel these people were very noisy and were there on and off all night until approx 6.30 in the morning these people were there waiting for taxis and also using it as a smoking area which made sleeping very difficult also the quality of drink at the bar was very poor. |
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From:
"Anonymous guest, details on file."
Submitted on
2007-07-04
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Customer Rating:
3/5 |
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Hotel Staff very friendly
Shower pressure not great in bathroom
Room very clean and comfortable but noise from passing traffic very loud when window was open.
Ate 1 evening in hotel restauraunt everything was nice except for the Chips which were dreadful!
Advertised that there was a Pool etc; but this was not in the Hotel - If was way way up a very very high hill - you would really need a car to get to it. |
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From:
"Anonymous guest, details on file."
Submitted on
2007-07-04
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Customer Rating:
3/5 |
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The hotel will be ok when all renovations are complete, the lift din't stop at the second floor (our floor) so it was up to the third and a good walk back to the second to get to the room. The reception area, bar and retaurant were pretty good and food was fine but my main problem is the hotel location, it's a good 35-40min walk to the city centre and a taxi will cost you approx ?10 |
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From:
"Anonymous guest, details on file."
Submitted on
2007-07-02
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Customer Rating:
5/5 |
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the staff were very helpful and the room and food excellent |
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From:
Noel Lawlor
Submitted on
2007-06-27
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Customer Rating:
5/5 |
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Lovely hotel - nice room and great food |
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From:
Caroline McAniff
Submitted on
2007-06-27
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Customer Rating:
4/5 |
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Hotel was lovely, really impressed with decor. only fault was the swimming pool that needed upgrading but I'm sure your getting to that. Staff were excellent and very helpful. Food was gorgeous. |
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From:
"Anonymous guest, details on file."
Submitted on
2007-06-18
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Customer Rating:
3/5 |
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The reception, bar area and restaraunt of the hotel are nicely decorated. The rooms are ok.. a little on the small side. The breakfast is lovley but dinner in the main restaraunt was very disappointing considering the price. I was also disappointed at the distance of the leisure centre from the hotel as this is not mentioned anywhere in the net. |
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From:
Marie O'Leary
Submitted on
2007-06-13
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Customer Rating:
4/5 |
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I would have given a 5 rating were it not for the fact that renovation work was ongoing on floor 3 which meant that access to our room had to be via a circuitous route involving the fire escape ~ I felt that this could have been in breach of health & safety regulations. Staff were extremely courteous, friendly and helpful both at reception and in the restaurant. |
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From:
Katherine Donovan
Submitted on
2007-06-11
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Customer Rating:
5/5 |
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Excellent facilities, friendly staff. They aimed to please. I look forward to my return visit. |
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From:
Ciara Carroll
Submitted on
2007-06-06
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Customer Rating:
3/5 |
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Hotel was lovely and there was a friendly air to the place but was not that childfriendly. The distance to the leisure facilities was very far, you really needed to take the car, walking was not an option unless you were used to hiking. But otherwise we had a nice stay.
Ciara |
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From:
"Anonymous guest, details on file."
Submitted on
2007-05-30
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Customer Rating:
5/5 |
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Staff extremely friendly and helpful. Really lovely hotel. |
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From:
"Anonymous guest, details on file."
Submitted on
2007-05-28
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Customer Rating:
5/5 |
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We found the hotel excellent and it was extremely good value for the deal we had. The food in the restaurant was of superb quality, particularly the dinner - although it was a bit strange that breakfast on 1 day was a buffet but was service on the 2nd day. A few minor language issues when dealing with non-Irish staff and the fact that the bed seemed to be a fold-out from the wall were the only 2 less than perfect matters. We would definitely go back, especially as we didn't have a chance to visit the leisure centre. Location in terms of the proximity to Cork city is great and when we needed a taxi into the centre, Reception had it organised for us within 5/10 minutes. |
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From:
"Anonymous guest, details on file."
Submitted on
2007-05-18
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Customer Rating:
3/5 |
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very pleasant stay,but bar staff not great,empty glasses left on counter a long time.meal in restaurant was really nice and staff there were very efficient. |
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From:
Marie Timmons
Submitted on
2007-05-03
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Customer Rating:
3/5 |
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Leisure centre uphill and too far for us |
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From:
"Anonymous guest, details on file."
Submitted on
2007-04-20
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Customer Rating:
1/5 |
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This hotel is undergoing renovations and we were woken every morning at 8am by construction noise. There was a leak in our radiator with a plastic bucket underneath!
The food was not the standard I would have expected from a 4star hotel.
The only good thing about our stay was the location of the hotel and proximity to the city and other areas.
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From:
Amanda Deaton
Submitted on
2007-04-20
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Customer Rating:
4/5 |
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construction going on at the time woke us every morning at 8am but other wise no complaints! a really good base to explore Cork city and surrounding area. good facilities pool, gym, sauna, tennis & squash (they give u rackets and balls). the rooms were nice and cleaned very well. We had a great time! |
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From:
Paul Bowen
Submitted on
2007-04-02
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Customer Rating:
1/5 |
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Construction work started directly above our room at 8am Saturday morning, service at the check-in desk was very slow, the rooms were shabby and the food was only alright. The leisure centre was average |
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From:
"Anonymous guest, details on file."
Submitted on
2007-03-17
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Customer Rating:
5/5 |
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the staff in the hotel couldn't do enough for us for during our stay. We will be back to the hotel again!! |
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From:
Barbara Hannigan
Submitted on
2007-03-09
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Customer Rating:
4/5 |
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In general I was very happy with the hotel. It was very clean and the staff were very pleasant. The hotel was further away from the city center than I expected fron the information given but I felt that overall the deal for 3 night stay was vey good. |
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From:
GEORGE HESSE
Submitted on
2007-03-05
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Customer Rating:
4/5 |
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Great pool and gim. Good Food. Very nice overall. |
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From:
"Anonymous guest, details on file."
Submitted on
2007-02-26
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Customer Rating:
3/5 |
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Overall this hotel us ok - definately not a 4 star, but very comfortable. There is a lovely lounge with music at night. The one thing that I was unahppy with was the food. On Saturday morning, I went down at 10am but had to wait about 10 mins for someone to come & take my coffee order. Breakfast was cold as it's self service so food was probably lying out for hours. I think for a 4 star hotel Breakfast should be served fresh direct to your table. Even the toast when it arrived was cold. On sunday before we left I ordered lunch - beef straganof - definately not what I though it should be -more like a stew with rice. Very poor. Overall the facilities are good & it;s very convenient for City centre, but don't expect 4 star cusine. |
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From:
"Anonymous guest, details on file."
Submitted on
2007-01-20
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Customer Rating:
4/5 |
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leisure centre distance a disaster, |
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From:
"Anonymous guest, details on file."
Submitted on
2006-11-30
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Customer Rating:
4/5 |
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Our stay in the hotel was lovely. I have to say the staff were very friendly and helpful. the food was lovely. I would have only one small complaint in that I thought the room was cold. |
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From:
Maura Fenlon
Submitted on
2006-11-14
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Customer Rating:
4/5 |
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Pity the leisure centre is not adjoining the hotel, but it was still very nice. |
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From:
"Anonymous guest, details on file."
Submitted on
2006-11-13
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Customer Rating:
4/5 |
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The hotel is a great place for families to stay they even provided a babysitter Margaret who was fantastic! But the dinner in the resturant was very poor although breakfast was good. |
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From:
Sasha Hughes-Sparrow
Submitted on
2006-10-28
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Customer Rating:
4/5 |
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Kept very clean. friendly staff. Great ammenities. Great proximity to tourist spots. |
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From:
"Anonymous guest, details on file."
Submitted on
2006-10-16
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Customer Rating:
3/5 |
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The hotel is really nice, as is the food. However the breakfast service on sunday morning required more waiting staff, as we had to ask for tea & toast about 15 mins after we sat down, & they only arrived once we had finished eating. I was really impressed however with the hygene standards of the leisure centre. Each staff member actively taking temperatures of water, and also taking samples for microbiological testing. |
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| From:
"Anonymous guest, details on file."
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