Average satisfaction rating out of 5
for this property among customers |
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| Customer comments are strictly limited to customers who have used bookassist to make a reservation at this property. The bookassist team only invites customers to submit their comments after they have completed their stay. |
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From:
Gerard Hayden
Submitted on
2008-01-26
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Customer Rating:
5/5 |
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i found the staff very pleasant especially the waitress that served breakfast she was a breath of fresh air in the mornings |
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From:
"Anonymous guest, details on file."
Submitted on
2008-01-16
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Customer Rating:
4/5 |
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Staff at Reception, the restaurant and leisure centre were all very friendly.
Room was nice but would have liked a room with a view of the sea and not the car park. |
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From:
brendan hayes
Submitted on
2008-01-15
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Customer Rating:
5/5 |
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Lovely clean friendly place too stay |
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From:
"Anonymous guest, details on file."
Submitted on
2008-01-14
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Customer Rating:
5/5 |
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Beautiful location, good service, walls between bedrooms a bit too thin. Would recommend. |
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From:
"Anonymous guest, details on file."
Submitted on
2007-12-10
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Customer Rating:
5/5 |
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Leisure facilities were excellent. Room was lovely. |
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From:
"Anonymous guest, details on file."
Submitted on
2007-12-05
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Customer Rating:
4/5 |
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Beautiful experience at the Carlton Kinsale. Room was large and the staff were possibly the best trained I have come across in Ireland. Did notice the price of drinks at the bar to be a little steep but on the whole a lovely place to stay. |
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From:
Mairead Enright
Submitted on
2007-12-03
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Customer Rating:
4/5 |
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second time there - love the setting, staff, and atmosphere |
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From:
helen cooper
Submitted on
2007-11-15
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Customer Rating:
5/5 |
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All the staff I came in contact with were very nice friendly and helpful and had a smile on their face which means so much. Peggy in reception very friendly, as was australian girl in the spa cant think of her name offhand think it may have been lisa. Also the dining room staff Gaja, very friendly, bar staff too. Looking forward to return trip in January pg. |
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From:
Mary Devlin
Submitted on
2007-11-12
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Customer Rating:
4/5 |
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The carlton hotel was beautiful and all of the staff were very nice. I had booked two treatments with the manager of the spa but on arrival there was our reservation was not on file. We were very disapointed about that |
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From:
"Anonymous guest, details on file."
Submitted on
2007-11-08
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Customer Rating:
4/5 |
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had a very relaxing stay, accommodation was first class, breakfast was self service and plates were cold so it was impossible to have a hot breakfast!! also it was a shame the lounge was upstairs!! |
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From:
brendan kelly
Submitted on
2007-11-06
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Customer Rating:
5/5 |
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staff very attentive unusually friendly for foreign staff all who dealt with us very professional only fault lighting in bathrooms toodull ambience in whole hotel very relaxing and welcoming would recommend this hotel 100% |
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From:
david barrett
Submitted on
2007-11-01
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Customer Rating:
2/5 |
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Overall, location, facilities and ratings exceeded the personal experiences of our stay. Some finishing details in the walkways need to be reviewed along with the unpleasant odours in the steamroom and at times in the bedroom. An infestation of black flies followed the servicing of our room and was not dealt with satisfactorily. (Surely vacuuming the flies is not the answer!) |
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From:
Elaine Reid
Submitted on
2007-10-31
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Customer Rating:
5/5 |
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Despite reading earlier unfavourable reviews re the staff at Carlton Hotel Kinsale, my partner and I found all staff to be very welcoming, pleasant and helpful during our stay. |
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From:
yvonne madden
Submitted on
2007-10-26
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Customer Rating:
5/5 |
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great food, great spa.
was extremely pleased with this hotel |
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From:
Louise Aherne
Submitted on
2007-10-26
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Customer Rating:
5/5 |
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the service was excellent, from start to finish. the restaurant staff were top quality |
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From:
Jim Barry
Submitted on
2007-10-26
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Customer Rating:
5/5 |
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Fine hotel with excellent food and service |
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From:
"Anonymous guest, details on file."
Submitted on
2007-10-24
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Customer Rating:
1/5 |
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Although the hotel itself was lovely and of a high standard, staff friendly and the place well maintained, the quality of food and level of service in the restaurant was not what was expected from a 4 star hotel. There were also problems with the lighting and electricity supply to the hotel and lights kept flickering on and off which was very annoying. in addition lifts were turned off and one of the people in our party was a heavily pregnant woman who was not too impressed with having to walk up stairs! Also at check in we were asked if we wanted papers delivered to our rooms, we said yes but only got them delivered on the first morning! not very good service. |
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From:
"Anonymous guest, details on file."
Submitted on
2007-10-24
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Customer Rating:
1/5 |
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The hotel itself was beautiful and staff very friendly. However the quality of the food and service in the hotel restaurant was below the standard expected of a 4 star hotel. In addition, the lighting in the hotel was constantly flickering due to problems experienced with their generator - they also turned of the lifts in the hotel because of this which meant with 2 small children we had to lift buggies and kids up stairs to get to our room. |
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From:
"Anonymous guest, details on file."
Submitted on
2007-10-24
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Customer Rating:
5/5 |
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Lovely hotel. Courtesy bus runs in and out of Kinsale every half hour until 9pm |
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From:
LISA DILLON
Submitted on
2007-10-22
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Customer Rating:
5/5 |
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The staff were the friendliest I've met and could not do enough for you! |
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From:
liz walsh
Submitted on
2007-10-22
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Customer Rating:
4/5 |
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beautiful peaceful setting
lovely comfortable hotel |
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From:
"Anonymous guest, details on file."
Submitted on
2007-10-19
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Customer Rating:
4/5 |
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Hotel location is spectacular.
Hotel staff very well mannered.
Would return again without hesitation. |
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From:
"Anonymous guest, details on file."
Submitted on
2007-10-09
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Customer Rating:
5/5 |
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I received a spa treatment at the hotel and found it to be a wonderful experience. Staff were very welcoming and professional |
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From:
Rose Bolger
Submitted on
2007-10-01
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Customer Rating:
5/5 |
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Lovely location, very helpful, friendly staff, and the food was excellent, the spa was very relaxing. |
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From:
"Anonymous guest, details on file."
Submitted on
2007-09-27
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Customer Rating:
5/5 |
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Excellent hotel with very helpful and friendly staff. Great romms, huge beds and great views |
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From:
"Anonymous guest, details on file."
Submitted on
2007-09-18
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Customer Rating:
4/5 |
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Friendly reception. Lovely views from the bedroom. Relaxing Spa |
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From:
Thomas Moore
Submitted on
2007-09-13
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Customer Rating:
3/5 |
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We found the Carlton Hotel ,Kinsale to be generally very satisfactory. However ,our meal in the restaurant was far from satisfactory.When the main course arrived it was cold ,very cold.There was no problem replacing it, but when the replacement came (sirloin steak),it was slightly thicker than a slice of bacon,and it was well done as opposed to medium rare,which was practically impossible to achieve because of the thickness.I ate it because at this stage (one and a half hours after ordering),I was very hungry. Also when booking throgh Bookassist I was asked about any special requirements or comments. I stated that the reason for our visit was 25th. wedding anniversary and not even a single flower was placed in the room on our arrival.Other hotels we have stayed in the past have had flowers ,champagne etc. when informed of a special occasion.Other than these moans the hotel has a wonderful location and the spa and pool area is wonderful Cheers, Thomas Moore |
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From:
Martin Connolly
Submitted on
2007-08-01
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Customer Rating:
5/5 |
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My wife and l enjoyed our stay at the carlton, kinsale .The one thing that disappointed us was the bar/lounge area , with nothing to attract you to it or to keep you there .The area is hidden away with no daylight coming into it. Perhaps an area on the ground floor opening out onto your beautifuf grounds and your outstanding views may be more attractive .yours martin connolly . |
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From:
"Anonymous guest, details on file."
Submitted on
2007-07-20
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Customer Rating:
5/5 |
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This hotel was wonderful! The staff were fantastic and the food was beautiful. The rooms were very comfortable and the spa was just bliss! |
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From:
"Anonymous guest, details on file."
Submitted on
2007-07-16
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Customer Rating:
3/5 |
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It did not seem to have the little attributes in the bedroom one associates with a 4/5 star hotel i.e. Small things like cotton wool, conditioner, pen/pencils/biscuits with coffee/dressing gown/slippers etc .
Also, not a very welcoming bar locationed poorly in the hotel and rather cold.
However, service was very good, food was excellent and overall we had an enjoyable stay
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From:
phyllis murphy
Submitted on
2007-06-20
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Customer Rating:
5/5 |
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A superb hotel. Excellent staff, lovely rooms, fantastic restaurant and the views - wow! We thoroughly enjoyed our stay and can't wait to get back! This hotel could not be faulted in any way. |
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From:
Yvonne Lynch
Submitted on
2007-06-07
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Customer Rating:
5/5 |
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very nice hotel, great views over the bay and a lovely pool and gym. |
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From:
"Anonymous guest, details on file."
Submitted on
2007-06-06
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Customer Rating:
3/5 |
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Hotel lovely, however no balcony on rooms yet carged 30 per night for view, service etremely poor, waited 1.5 hours for starter to arrive at dinner, ordered wine 3 times, had to go to bar to get ourselves, staff pleasant but not an idea wt they were meant to be doing |
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From:
Pam Mackey
Submitted on
2007-06-02
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Customer Rating:
5/5 |
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Fantastic stay at the Carlton, hotei is amazing overlooking Oyster Bay. Facilties are excellent and the staff are extremely friendly, can't do enough for you. Rooms fab, plenty of room and very modern and bathrooms great, bath & separate shower unit. Very clean. Food excellent in the restaurant and again it overlooks the bay and the sunsets are amazing!!! Highly recommend this hotel for pure luxury and relaxation. About a 3 mile drive from the town of Kinsale but a haven on the outskirts!!! Pool and spa facilites great, didn't take too advantage of these because the weather for so good we stayed outdoors!!! Fishy Fishy restaurant only opened lunch time in the town serves fantastic fish, worth a try!!! The Bullman is a lovely pub/restaurant a short drive from the hotel, services excellent food, great spot. The Spaniard is also a great old pub with a good trad session on a Monday night. Kinsale's a great spot definitely the jewel of Ireland with stunning views on a sunny day!!! You won't be disappointed!!! |
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From:
Hugh McMonagle
Submitted on
2007-05-29
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Customer Rating:
5/5 |
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We really enjoyed our stay at the Carlton. This is bound to be a very popular hotel for that relaxing getaway. The staff were very accomodating and everything we asked for we got. This will be the best place to go and just lounge around, get the site seeing and the visit to The Spaniard pub out of the way early in your trip and just take full advantage of the views, the water feature (that's an understatement), the setting and ROOM SERVICE for the rest of the trip. Only slight issue is the sense of detachment from the staff while staying there, but that is because it relatively new and people I'm sure are finding their feet. I will definitely be staying there again. |
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From:
"Anonymous guest, details on file."
Submitted on
2007-05-21
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Customer Rating:
5/5 |
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i have to say everything about the carton impress me and i will be recommending it to my friends the staff were very friendly and i will be back. |
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From:
"Anonymous guest, details on file."
Submitted on
2007-05-21
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Customer Rating:
3/5 |
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Great friendly staff, beautiful accommodation in stunning location. Food served in the restaurant the only disappointment during our stay. |
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From:
Rab Taleb
Submitted on
2007-05-18
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Customer Rating:
4/5 |
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Bar area was not cleaned after use i mean by that,tables & floor were not cleaned after each use.pity |
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From:
"Anonymous guest, details on file."
Submitted on
2007-05-14
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Customer Rating:
5/5 |
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we were treated sooo well. very special stay! |
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From:
Hazel Deegan
Submitted on
2007-05-09
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Customer Rating:
5/5 |
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I recently experienced excellent customer call service with bookassist in booking my hotel with the sasha spa break offer. Your staff on both occasions were most helpful, friendly and professional.
I had a most pleasant stay in a modern new hotel with beautiful surroundings overlooking Oysterhaven Bay which proved a refreshing change of scenery for hotels. The shuttle service free to town fron 2 pm to 11pm was most welcome and the spa facility was most indulging and rejuvenating.
The restaurant service and meals were excellent and made up for the poor bar sevice and delays getting our rooms until 4pm and 530pm even thogh check in was 3pm. We reported our compaints to management which they took on board and explained they had difficulty vacating rooms from previous wedding and were working on the bar service.
We will return in the future to the Carlton despite these concerns, and will certainly use bookassist service again.
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From:
Lisa McInern
Submitted on
2007-05-08
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Customer Rating:
4/5 |
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Lovely location, staff, food and facilities, would have been graded a five if all outside areas had been completed such as grounds. |
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From:
"Anonymous guest, details on file."
Submitted on
2007-05-07
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Customer Rating:
4/5 |
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My stay in the Carlton was very nice, my meal in the restruant was excellent. I also used the C-Spa and the staff there were very nice, however I did think the Bar Manager was quite rude to both staff and guests! |
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From:
"Anonymous guest, details on file."
Submitted on
2007-04-23
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Customer Rating:
5/5 |
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As soon as you step out of your car, you start chilling out. Everything around is so peaceful, and the staff lovely and helpful. Gorgeous hotel, restaurant, spa treatments and settings. |
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From:
Mary Lavelle
Submitted on
2007-04-19
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Customer Rating:
5/5 |
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The Carlton Hotel Kinsale is a Haven of Tranquility situated in woodlands overlooking Broadhaven Bays with fantastic views of the countryside. My sister and I stayed there recently, we enjoyed a fantastic time. I would certainly recommend it to all. Our spacious comfortable bedroom overlooking a water feature at the front of the hotel. We enjoyed a swim in the leisure centre and also some treatments at the Spa where the staff were very effecient and friendly we felt so relaxed afterwards. Four friends joined us for dinner in the dning room which has spacticular views. The service was excellent and food delicious. Our stay was short but I intend to return and cannot wait to explore the woods and countryside nearby an avail of the excellent service that the Carlton Hotel Kinsale provide! |
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From:
"Anonymous guest, details on file."
Submitted on
2007-04-16
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Customer Rating:
5/5 |
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Excellent location great facilities friendly staff will be back again |
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From:
Michelle Mulhall
Submitted on
2007-04-15
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Customer Rating:
5/5 |
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It is a beautiful hotel with very friendly helpful staff. Our treatments in the spa were so relaxing and the food was beautiful. I have already told so many people of our enjoyable stay and would recommend to anyone. The trip was with my mother, sister-in-law and mother-in-law and all were in agreement of a beautiful break. I will definitely return with my husband and 2 children for a weekend break sometime. Thank you very much. |
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From:
Marie Ward
Submitted on
2007-04-12
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Customer Rating:
5/5 |
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excellent, excellent, excellent |
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From:
Padraig O Mordha
Submitted on
2007-04-11
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Customer Rating:
5/5 |
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Stayed in a sea view bedroom. Views stunning. Breakfast wonderful. Had meal in restaurant + in bar - happy. Pool, steam room , etc. excellent. Shuttle bus very useful first day. Got caught out after walking into Kinsale to find it wasn't working the next day. A few extra hangers would be helpful in bedroom. Verdict: A1 |
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From:
"Anonymous guest, details on file."
Submitted on
2007-04-11
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Customer Rating:
4/5 |
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Excellent overall but they overcharged me ?65 for one of my meals. |
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From:
"Anonymous guest, details on file."
Submitted on
2007-04-06
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Customer Rating:
5/5 |
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It was the best Hotel i've ever stayed in and i would highly recomend this to my friends and i will return to stay again. |
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From:
"Anonymous guest, details on file."
Submitted on
2007-03-13
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Customer Rating:
4/5 |
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Overall, was happy with my stay at the Carlton Hotel Kinsale, but have a few comments to make. Firstly, room wasn't ready when we arrived, even though we arrived at 5pm. Secondly, the room had an overpowering smell of cleaning agent, which took a few hours to go. Also, was surprised that a number of the dishes on the set dinner menu had an additional charge, which we were unhappy about. |
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From:
"Anonymous guest, details on file."
Submitted on
2007-03-10
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Customer Rating:
4/5 |
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nice hotel - however food was a little disappointing e.g dinner not as warm as in should be and likewise with breakfast. |
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From:
"Anonymous guest, details on file."
Submitted on
2007-03-05
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Customer Rating:
5/5 |
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I have stayed in quite a number of hotels in Ireland and I have to say my stay in the Carlton was perfect. The location and design was top class and the efficiency and warmness of the staff was top class. I enjoyed my stay so much that my Dad and his partner are staying for 2 nights on the 31st March. I will stay there again but I will stay two nights instead of the one night and will defintely have another Spa Treatment. |
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From:
Paula Byrne
Submitted on
2007-03-05
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Customer Rating:
4/5 |
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The hotel was in a beautiful location with great views and a stunning lobby. The staff were friendly and helpful and the room was cosy with a very comfortable bed. Overall I would highly recommend this hotel. It was great value and the food was delicious. |
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From:
Sean Craven
Submitted on
2007-03-04
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Customer Rating:
5/5 |
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Excellent setting, beautiful hotel and leisure centre - very relaxing stay |
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From:
Alison Redmond
Submitted on
2007-02-27
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Customer Rating:
4/5 |
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STAFF WERE VERY HELPFUL AND PLEASANT DURING OUR STAY. |
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From:
"Anonymous guest, details on file."
Submitted on
2007-02-26
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Customer Rating:
5/5 |
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We had a brilliant stay at the Carlton in Kinsale. Initially we were put in a smoking room, and when I asked if it was possible to change, reception staff were more than happy to find us a room elsewhere. Our meal was faultless, as was the service. We will definately return! |
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From:
MR ANTHONY CLAYDON
Submitted on
2007-02-22
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Customer Rating:
5/5 |
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need better directions signposted |
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From:
Dermot Dooley
Submitted on
2007-02-18
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Customer Rating:
5/5 |
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The staff really did go that extra mile for customer care |
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From:
Margaret Murray
Submitted on
2007-02-13
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Customer Rating:
4/5 |
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luxurious rooms, well appointed a bit mean on the tea&coffee tray in room no bickies! a bottle of water would be nice overseas visitors would not expect to use tap water.all staff lovely with lthe exception of some bar staff! |
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From:
"Anonymous guest, details on file."
Submitted on
2007-02-08
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Customer Rating:
5/5 |
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staff very courteous and just plain nice, in spa, reception, bar, dining room etc etc. |
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From:
Deirdre O'Mahony
Submitted on
2007-02-08
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Customer Rating:
5/5 |
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excellent service and very friendly and competent staff. we will return!
(This review has been edited) |
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From:
Iobhan Smith
Submitted on
2007-02-04
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Customer Rating:
4/5 |
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We enjoyed a very relaxing weekend at the Carlton Hotel, Kinsale. We found the staff to be friendly and helpful. The Leisure Centre and Spa are about the best we have experienced - the spaciousness and layout of the leisure centre was very impressive, whilst the Spa facilities and professionalism of the staff were second to none. We did find that the bar and restaurant lacked atmosphere - we felt that the decor was the main contributor to this. Having said that, the food was good (but a little slow) and the staff were responsive and good natured, despite being run off their feet. Overall we were very satisfied with our stay and would definitely return. |
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From:
"Anonymous guest, details on file."
Submitted on
2007-01-30
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Customer Rating:
5/5 |
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lovely hotel.Room very soacious.Lovely view .Only fault-no sky sports |
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From:
Michael Quinlan
Submitted on
2007-01-22
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Customer Rating:
5/5 |
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Had a very pleasent, relaxing week-end, the staff were very helpfull and friendly, the food was excellent and I was pleasently suprised with their leisure complex. to cap it all their free bus facility to Kinsale town was a real bonus |
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From:
Margaret Devoy
Submitted on
2007-01-10
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Customer Rating:
5/5 |
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Hotel spotlessly clean and comfort at the highest level. Staff of all departments so friendly and helpful. Dinner and breakfasts more than enough and delicious! A bit far from the town, bring the car although very easy to get taxis! |
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From:
Eoghan Crowley
Submitted on
2007-01-08
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Customer Rating:
4/5 |
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The Hotel was beautiful. The staff were outstanding. The breakfeast was not up to standard though. Also, the seating in the dinning room is very close together, so you don't have much privacy. But, overall, we enjoyed our stay. |
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From:
"Anonymous guest, details on file."
Submitted on
2007-01-07
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Customer Rating:
4/5 |
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Myself and my partner stayed in the New Carlton Hotel, Kinsale for two nights between Christmas and the New Year. It is a beautiful hotel, the scenery is breathtaking, the rooms are spotless and very comfortable, (but, maybe a bit cold )and the food was delicious! I thought for the time of the year there might have been some entertainment. Apart from that we had a lovely stay. |
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From:
David Gubbins
Submitted on
2006-12-24
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Customer Rating:
2/5 |
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We had room service 3 times during our stay and it was cold every time. The hotel is set in a lovely location but I think that this is one area that needs immediate improvement given the hotels rating. |
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From:
Helen Courtney
Submitted on
2006-12-20
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Customer Rating:
4/5 |
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Spa could be better, expected higher standard. Treatments were good, but relaxation room was very poor in comparsion to other hotels. Staff were exceptional. |
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From:
"Anonymous guest, details on file."
Submitted on
2006-12-03
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Customer Rating:
2/5 |
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We requested a waterview room which they didn't book even though our reservation was made weeks ahead. They changed our room for the 2nd night but we had to wait around for hours while this happened. Then the toilet in the room didn't flush and the bathroom door was coming off it's hinges.
However the rooms decor is very tasteful and the pool area is truly lovely.
The entre and main course in the restaurant is very average for a hotel located in an area famed for it's food (However the deserts are gorgeous) |
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From:
Thomas Ashe
Submitted on
2006-11-25
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Customer Rating:
4/5 |
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Disliked the fact of special restricted menu produced for our included dinner . Seemed petty. We had intended to dine another night but declined. Otherwise Hotel & room exellent, will stay again. |
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From:
Mona O'Rafferty
Submitted on
2006-11-24
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Customer Rating:
5/5 |
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A little off the beaten track for a family group...but suited us...two adults.. just fine. Food very good and lovely decor. The pool was out of action for a few days, and they offered us some spa treatments in lieu...which was very generous. Have booked again! |
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From:
martina dolan
Submitted on
2006-11-13
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Customer Rating:
5/5 |
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a wonderful hotel with such obliging staff |
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From:
Betty O' Sullivan
Submitted on
2006-11-05
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Customer Rating:
5/5 |
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We have stayed there twice, once in the hotel and once in one of the suites. We loved it both times. The food is excellent and the staff are most helpful. |
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