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Barcelona City Hotel Universal *
Aragó, 281. 2º 1ª., Barcelona
go to hotel websitewww.barcelonacityhotel.com
rooms from € 0!
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Average satisfaction rating out of 5
for this property among customers
space space space
rating  4.0/5
based on 34 reviews
Customer comments are strictly limited to customers who have used bookassist to make a reservation at this property. The bookassist team only invites customers to submit their comments after they have completed their stay.

You are currently viewing reviews preferentially in English. Click here to see reviews in all languages

 
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From: mounaud georges (France)
Submitted on 13-Mar-2010 (French)
Customer Rating: 5/5
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comments très central. acceuil très sympa. super
Hotel Response:

Merci et à bientôt! Xavier (staff) http://www.barcelonacitycentre.com

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From: jose luis zorrilla canales (Spain)
Submitted on 10-Feb-2010 (Spanish)
Customer Rating: 4/5
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comments una gente muy maja,hemos estado muy a gusto...
Hotel Response:

Hola! Gracias por lo de majos. Esperamos que las instalaciones, la limpieza y el ambiente del hotel haya sido también de vuestro agrado. No dejamos de mejorarlo... Muchas gracias y ¡hasta la próxima! Xavier (staff) http://www.barcelonacityhotel.com

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From: "Hotel Guest, details on file." (United Kingdom)
Submitted on 3-Feb-2010 (English)
Customer Rating: 5/5
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comments i'll recommend this hotel,good location and friendly staff
Hotel Response:

Hi! Thanks a lot for your comments, bur don´t doubt to suggest us some of the things we can improve (for sure there are a lot of them!). We hope to see you again! Best regards. Xavier (staff) http://www.barcelonacityhotel.com

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From: "Hotel Guest, details on file." (Italy)
Submitted on 12-Jan-2010 (Italian)
Customer Rating: 3/5
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comments Struttura essenziale. Posizione eccellente, a pochi metri dalla fermata del treno da/per l'aeroporto e a meno di 5 minuti dalla Rambla.
Hotel Response:

Ciao! Grazia tante per i vostri commenti. Aspettiamo vedervi un´altra volta e cosí vedete i cambiamenti che stiamo facendo. A presto. Xavier (staff) http://www.barcelonacityhotel.com

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From: "Hotel Guest, details on file." (France)
Submitted on 4-Jan-2010 (Spanish)
Customer Rating: 4/5
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From: Silvia Gozzi (Italy)
Submitted on 28-Dec-2009 (Italian)
Customer Rating: 4/5
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From: "Hotel Guest, details on file." (Spain)
Submitted on 15-Dec-2009 (Spanish)
Customer Rating: 4/5
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comments Es un hotel pequeñito, las habitaciones no son excesivamente grandes en cuanto al habitáculo donde está la cama, pero luego si que tienen un baño bastante espacioso; lo limpian a diario y la gente del hotel es amable. Para mí el único punto negro es que el agua caliente funciona con el sistema de depósito, es decir que si se ducha mucha gente a la vez, peude que el agua no salga muy caliente, pero vamos, sólo tuvimos ese problema un día. Si buscas un hotal céntrico, barato y en el que no vas a comer (desconozco si hay posiblidad de desayunar, comer o cenar), está bastante bien.
Hotel Response:

¡Hola! Gracias por vuestros comentarios. Ante todo, deciros que próximamente ofreceremos desayuno buffet. Os agradecemos que hayáis apreciado el trato familiar que nos caracteriza y el estado de limpieza. Respecto al tema del agua caliente, como os comentaron en recepción (realmente fuisteis desafortunados), cogistéis los días en que llegó el frío a Barcelona, con lo que la temperatura de la caldera no estaba correctamente ajustada a la estación (agua caliente hay más que de sobras). Os agradecemos que nos comentarais el problema para poder solucionarlo. Esperamos recibiros en una próxima ocasión. Un saludo. Xavier (staff) http://www.barcelonacityhotel.com

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From: massimo marogna (Italy)
Submitted on 17-Nov-2009 (Italian)
Customer Rating: 3/5
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From: "Hotel Guest, details on file." (United Kingdom)
Submitted on 15-Nov-2009 (English)
Customer Rating: 2/5
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comments The hotel website led me to expect a higher standard of accommodation. There was no lounge, rooms were very basic. Staff were helpful.
Hotel Response:

Hi! We think that in the website is clear we offer a simple hotel in a superb position, just value for money. Rooms have exactly what is explained in the room description (tv, air-con, safe, bathroom, wi-fi internet access). We are a simple one star hotel offering a helpful staff, clean rooms and best position in the city. I hope you enjoyed the city and your stay in spite you thought that we were another kind of hotel. Best regards. Xavier (staff) http://www.barcelonacityhotel.com

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From: "Hotel Guest, details on file." (Yugoslavia)
Submitted on 14-Nov-2009 (English)
Customer Rating: 3/5
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comments Quite nice ratio price/quality; a bit noisy, but what else to expect in Barcelona?
Hotel Response:

Hi! I think you saw we have unsoundproofed windows to avoid the noisy, but to sleep in the heart of Barcelona make impossible to avoid it 100%. Thanks to to see our aim: value for money. We hope to see you in a next visit to the city. Best regards. Xavier (staff) http://www.barcelonacityhotel.com

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From: "Hotel Guest, details on file." (Spain)
Submitted on 9-Nov-2009 (Spanish)
Customer Rating: 5/5
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From: "Hotel Guest, details on file." (Ireland)
Submitted on 9-Nov-2009 (English)
Customer Rating: 4/5
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comments Before traveling I knew the hotel was undergoing renovations-I had hoped for a room that had seen some kind of an upgrade.It was very "tired" decoratively speaking but clean and serviced daily.Price was more than correct but wonder if there will be an increase when renovations are completed.Everybody without exception extremely helpful and friendly on reception.It is close to a busy street so street noise to some extent is unavoidable.With soundproofing the noise from the other rooms will be (hopefully)less.If prices don't change or change little I will definitely use this hotel again. Barbara Hamilton
Hotel Response:

Hi Barbara! Thanks again for your comments (I know you sent also an e-mail directly to us, that I have already answered). We always try to give an excellent return on money in each date of the year, so if the prices get a bit higher it is because the dates in the city are more expensive or cause of the improovements we are making (next year we will include breakfast, for example). Probably you got one of the old rooms (new ones are really better, all of them ill be finished on December), but you have to know that before we bought this place there wasn´t air-conditiond, unsoundproofed windows... So we are improoving really fast and without disturbing our guests. I hope next time you will see the change (and we will have a 5 over 5!). See you! Best regards. Xavier Franquesa (staff) http://www.barcelonacityhotel.com

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From: "Hotel Guest, details on file." (Peru)
Submitted on 29-Oct-2009 (Spanish)
Customer Rating: 5/5
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comments Solo le falta que ofrezcan desayuno. Ubicacion excelente
Hotel Response:

Hola! Gracias por vuestros comentarios. Debes saber que este hotel fue sumado a njuestra cadena el pasado mes de Abril del 2009. Preveemos servir desayuno (¡y un buen desayuno!) el año próximo. ¡Hasta la próxima! Xavier (staff) http://www.barcelonacityhotel.com

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From: "Hotel Guest, details on file." (Italy)
Submitted on 27-Oct-2009 (Italian)
Customer Rating: 4/5
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From: "Hotel Guest, details on file." (Italy)
Submitted on 26-Oct-2009 (Italian)
Customer Rating: 3/5
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From: "Hotel Guest, details on file." (Mexico)
Submitted on 16-Oct-2009 (Spanish)
Customer Rating: 5/5
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comments El personal es muy amable y todo esta MUY LIMPIO. ¡Esta muy bien ubicado!
Hotel Response:

¡Gracias por vuestros comentarios! Esperamos estar a la altura la próxima vez. Un saludo. Xavier (staff) http://www.barcelonacityhotel.com

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From: "Hotel Guest, details on file." (Italy)
Submitted on 14-Oct-2009 (Italian)
Customer Rating: 4/5
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comments Tutto davvero soddisfacente,anche se la camera è un po piccola il resto va bene.personale disponibile,pulizia ottima,sistemazione ottima (vicino a tutto) ,insomma consigliato.
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From: "Hotel Guest, details on file." (Italy)
Submitted on 13-Oct-2009 (Italian)
Customer Rating: 4/5
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comments Hotel economico e pulito, stanza un po' piccola... Hotel cheap and clean, the room is little....
Hotel Response:

ciao! grazie per i commenti, le stanze non sono grandi perche sono economiche e siamo a 30 metri della strada piú cara di tutta la città. Facciamo quallo che possiamo. Grazie per valutare la pulizia e il prezzo. Alla prossima! Xavier (staff) http://www.barcelonacityhotel.com

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From: "Hotel Guest, details on file." (Italy)
Submitted on 23-Sep-2009 (Italian)
Customer Rating: 4/5
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comments OTTIMA POSIZIONE -BUONA PULIZIA E BUON STAFF - PERò CAMERE POCO ISOLATE E QUINDI SITUAZIONE SPESSO RUMOROSA
Hotel Response:

Grazie tante per i vostri commenti. Abbiamo apena cambiato le finestre, che ora sono con doppio vetro e isolate. Siamo in centro e facciamo quello che possiamo. Aspettiamo di vedervi una prossima volta e cosí vedrete questi e altri novità. A presto. Xavier (staff) http://www.barceonacityhotel.com

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From: DONALD WILSON (United Kingdom)
Submitted on 15-Sep-2009 (English)
Customer Rating: 4/5
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comments basic hotel clean ideal central location, take train from airport rather than coach as Gracia station is very close
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From: "Hotel Guest, details on file." (Sweden)
Submitted on 15-Sep-2009 (English)
Customer Rating: 5/5
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comments Very good value for money, clean, nice and helpful staff, great location, vill be happy to stay there again. Andre Sweden
Hotel Response:

Hi! Thanks a lot for your comments. We hope to see you in your next visit to the city and be as good as this time. Best regards. Xavier (staff) http://www.barcelonacityhotel.com

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From: "Hotel Guest, details on file." (Italy)
Submitted on 13-Sep-2009 (Italian)
Customer Rating: 3/5
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comments sono stati molto comprensivi, avendo io avuto un problema familiare che mi ha obbligato ad interrompere la vacanza.
Hotel Response:

Ci dispiace l´imprevisto problema... Dalla nostra pate, abbiamo fatto quello che potevamo. Grazie pr la comprensione e a presto. Primma di prenotare un´altra vola, mandaci un e-mail col tuo nome e le datte dell´ultima prenotazione! Xavier (staff) http://www.barcelonacityhotel.com

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From: "Hotel Guest, details on file." (Luxembourg)
Submitted on 8-Sep-2009 (English)
Customer Rating: 3/5
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comments Very friendly and helpful personal, location very good, actually there are works for redoing some rooms that have to be done..unfortunately mine hadn't been yet but perhaps next time!
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From: "Hotel Guest, details on file." (Italy)
Submitted on 28-Aug-2009 (Italian)
Customer Rating: 4/5
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From: "Hotel Guest, details on file." (France)
Submitted on 19-Aug-2009 (French)
Customer Rating: 3/5
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comments Hotel sympathique et extremement bien placé dans le centre-ville. Gros bémol : des travaux avaient lieu dans l'hotel pendant le séjour. Assez désagréable quand vous voulez faire la grasse matinée !
Hotel Response:

Hi! First of all, excuse me to not write you in French. As you could see we are improoving the hotel, as we have bought it four months ago. We know it can make noise, but you could see that we make noise just in one room from 11h. to 18h., to not disturb our guests. I hope you will see the changes in a next visit. Best regards. Xavier (staff) http://www.barcelonacityhotel.com

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From: "Hotel Guest, details on file." (France)
Submitted on 31-Jul-2009 (French)
Customer Rating: 4/5
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comments hotel très propre, cependant très bruyant par la rue et par la reception! accés wifi gratuit dans l'hotel et climatisation!!!
Hotel Response:

Thanks a lot for your commnents. We know that the street is noisy, that is why we have new windows compltely unsoundproofed. We have bought this hotel four months ago, so we know the reception can make noise for a couple of rooms and during September we will make some changes to avoid it. Excuse me for not speak French and I hope that next time you will see the changes. Best regards. Xavier (staff) http://www.barcelonacityhotel.com

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From: "Hotel Guest, details on file." (United States)
Submitted on 28-Jul-2009 (English)
Customer Rating: 4/5
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From: "Hotel Guest, details on file." (Spain)
Submitted on 24-Jul-2009 (Spanish)
Customer Rating: 5/5
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comments Ubicacion: 10 puntos Limpieza:8 puntos Atencion:8 puntos Precio: el más económico que he encontrado. En definitiva lo recomiendo.
Hotel Response:

Hola María Fernanda. Gracias por valorar la relación calidad-precio. No dudes en enviarnos cualquier sugerencia vía e-mail, pues estamos renovando este alojamiento desde que lo gestionamos (Abril´09). Esperamos verte en una próxima ocasión y que tú misma puedas ver los cambios. ¡Hasta pronto! Xavier

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From: Maria Gibbini (Italy)
Submitted on 18-Jul-2009 (Italian)
Customer Rating: 4/5
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From: "Hotel Guest, details on file." (United Kingdom)
Submitted on 17-Jul-2009 (English)
Customer Rating: 4/5
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comments It's a small hotel, very well placed in the city centre. Arriving late in the evening we were a little concerned initially as the main entrance to the building wasn't well lit and the hotel seemed smaller than expectations. However, it was clean, private and very quiet. The staff were very friendly. It looks like it's in the process of redevelopment by new owners. If all you need is somewhere quiet to rest your head after a busy days site seeing, well located in the city centre, then I can definately recommend this. Very good value for money.
Hotel Response:

Hi Paul! We are redeveloping this place as we bought it last April. As you saw, the windows are new and unsoundproofed, as well as is new the air-conditioned in all the rooms... I hope some time you will see the rest of the changes, as there a lot of them to make during this months! Thanks a lot for your comments!

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From: "Hotel Guest, details on file." (Israel)
Submitted on 10-Jul-2009 (English)
Customer Rating: 5/5
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From: "Hotel Guest, details on file." (Italy)
Submitted on 27-Jun-2009 (Italian)
Customer Rating: 4/5
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From: "Hotel Guest, details on file." (Thailand)
Submitted on 23-Jun-2009 (English)
Customer Rating: 4/5
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comments Great and very helpful assistance from the receptionists.
Hotel Response:

Thanks for your comments! We just try to help. Thanks for appreciate it. We hope to see you next time. Best regards. BARCELONA CITY HOTEL http://www.barcelonacityhotel.com

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From: "Hotel Guest, details on file." (United States)
Submitted on 23-Apr-2009 (Spanish)
Customer Rating: 5/5