Average satisfaction rating out of 5
for this property among customers |
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4.3/5 |
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45
reviews
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| Customer comments are strictly limited to customers who have used bookassist to make a reservation at this property. The bookassist team only invites customers to submit their comments after they have completed their stay.
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From:
Mark Jeffries
(United Kingdom)
Submitted on 26-Sep-2011 (English)
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Customer Rating:
2/5 |
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Nothing wrong with the hotel but it felt more suited to business guests. No real facilities, e.g. no gym or pool and the bar closed promptly at 11pm. Would I stay here again? Only if there was a good offer on the room rate as it's expensive for what it is. Obviously Spanish star ratings are different to those in the UK and I don't believe this wouldn't be 4* in Britain. How did it feel? Like a slightly upmarket Travelodge/Premier Inn.
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From:
Roberto Leonardi
(Italy)
Submitted on 23-Sep-2011 (English)
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Customer Rating:
0/5 |
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I have already describe my terrible disappointment submitting a written complaint to the reception. No word about the cheat I have suffered through internet booking (100 euro cheat). Nomore in Ayre Hotels.
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From:
"Hotel Guest, details on file."
(Spain)
Submitted on 19-Sep-2011 (Catalan)
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Customer Rating:
4/5 |
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Tot i que l'estada era només per una nit, l'hotel va acomplir les expectatives que posava en la seva web. De segur que repetirem.
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From:
June Meagher
(United Kingdom)
Submitted on 16-Sep-2011 (English)
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Customer Rating:
5/5 |
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The reception staff were very friendly, efficient and extremely helpful. I thoroughly enjoyed my stay and will certainly use this hotel again. The breakfast was plentiful and hotel and room very clean.
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From:
Cristina Nicoli
(Australia)
Submitted on 13-Sep-2011 (English)
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Customer Rating:
5/5 |
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I had a great time in Barcelona and the staff at the reception desk were lovely, always helpful and very knowledgeable of the immediate area and surrounding city. The room was clean, well designed and very comfortable. I will definitely stay at Ayre Gran Via again in the future.
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From:
"Hotel Guest, details on file."
(Brazil)
Submitted on 9-Sep-2011 (English)
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Customer Rating:
5/5 |
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The hotel is very nice and the location is perfect.
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From:
"Hotel Guest, details on file."
(Spain)
Submitted on 7-Sep-2011 (English)
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Customer Rating:
4/5 |
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No slipper, No electric kettle with a 4 star hotel were a bit disappointing.
Rather than those, the staffs had been very kind and location is superb. I would definately recommend this hotel.
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From:
"Hotel Guest, details on file."
(Spain)
Submitted on 6-Sep-2011 (Spanish)
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Customer Rating:
3/5 |
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Las habitaciones pueden mejorarse. Faltan cajones en las mesillas de noche y en general sitios para dejar las cosas. El WC es demasiado alto y resulta incómodo.
No se nos informó de cómo acceder a Internet a nuestra llegada, lo cual en mi opinión es fundamental para facilitar la estancia al cliente.
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From:
MIHAI DORIN NEDELCU
(Romania)
Submitted on 5-Sep-2011 (English)
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Customer Rating:
4/5 |
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The room had view at Gran Via blvd and it was some noise.
The magnetic cards for the door didn't work very well.
Some of the room furniture wasn't in the best shape.
The wifi service wasn't activated by default.
Overall services were good and the staff were very kind.
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From:
"Hotel Guest, details on file."
(Spain)
Submitted on 27-Aug-2011 (Spanish)
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Customer Rating:
5/5 |
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La estancia ha sido perfecta, la recepción de calidad, la habitación limpia, moderna y muy silenciosa. El baño muy limpio y con amplia ducha, y el servicio de habitaciones muy bueno. No hemos tenido ningún problema durante los 5 días de nuestra estancia. Además el hotel está muy bien situado. Lo recomiendo. Saludos
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From:
MANUEL COELLO NÚÑEZ
(Spain)
Submitted on 23-Aug-2011 (Spanish)
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Customer Rating:
5/5 |
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El hotel bien situado, las habitaciones sin ruidos y con unas cómodas camas, el desayuno variado y de calidad, el personal amable y atento, con todo ésto nuestra estancia en el hotel ha sido muy buena, por lo que en próximos viajes a Barcelona repetiré.
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From:
"Hotel Guest, details on file."
(Switzerland)
Submitted on 22-Aug-2011 (English)
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Customer Rating:
5/5 |
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We stayed a lot of hotels when traveling around Europe, this hotel was the best one. Receptionists were very friendly, room and bathroom were clean and comfortable, in addition to that location was also very good. Perfect. We recommend this hotel for you veru much!
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From:
"Hotel Guest, details on file."
(Spain)
Submitted on 11-Aug-2011 (Spanish)
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Customer Rating:
5/5 |
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Hotel perfecte per a la visita de Barcelona, situat als peus de Montjuic i per assistir al Teatre Grec, que pots anar a peu sense cap problema.
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From:
"Hotel Guest, details on file."
(France)
Submitted on 11-Aug-2011 (French)
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Customer Rating:
4/5 |
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Personnel très serviable, agréable et acceuillant. hôtel calme, propre. Seuls, bémols, l'espagne touchée par la crise, l'hôtel a procédé à des restrictions sur prestations telles que le déjeuner, qui au mois d'avril était plus copieux. Le tarif déjeuner n'a plus forcément l'équilibre rapport qualité/prix. et dernière remarque c'est un peu dommage que le français ne soit pas parlé.
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From:
"Hotel Guest, details on file."
(Spain)
Submitted on 6-Aug-2011 (Spanish)
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Customer Rating:
5/5 |
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Hotel muy centrico, proximo a la plaza España, a un centro comercial, a la parada del metro y del bus que te lleva al aeropuerto. Es un hotel con habitaciones bien decoradas, con un aire moderno y muy práctico. Buena relacion calidad-precio, aunque no es barato.
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From:
Magda Alvarez
(Spain)
Submitted on 31-Jul-2011 (Spanish)
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Customer Rating:
5/5 |
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El personal muy amable ybdispuesto a ayudar. Una excellente estadia.
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From:
John Sousa
(Canada)
Submitted on 26-Jul-2011 (English)
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Customer Rating:
5/5 |
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Liked the location, friendly staff and the modern decorating. The price was very good for the room we booked. Would stay at the Ayre in the future. Thank you.
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From:
"Hotel Guest, details on file."
(Spain)
Submitted on 25-Jul-2011 (Spanish)
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Customer Rating:
4/5 |
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El hotel es magnífico. Su atención en la recepción es especialmente atenta, ya que me facilitaron direcciones de cines de alrededor para ver una película, y eso es de mucho agradecer. Como único elemento negativo mencionar que una de las toallas estaba rota y no daba la imagen que se corresponde con este gran hotel.
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From:
Ken Gorski
(United States)
Submitted on 24-Jul-2011 (English)
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Customer Rating:
5/5 |
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Great Location; semi-fuhky interiors; lots of room, free internet, great desk staff; Colors for fun and a "Green energey efficient" hotel. Great stay. Negative: RESTAURANT STAFF should be dismissed carte' blance... a worthless and indifferent lot.
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From:
Angus Campion
(Ireland)
Submitted on 11-Jul-2011 (English)
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Customer Rating:
5/5 |
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First class and very friendly. A very good buffet breakfast.
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From:
"Hotel Guest, details on file."
(Netherlands)
Submitted on 11-Jul-2011 (English)
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Customer Rating:
4/5 |
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Glutenfree options at breakfast is a very good service.
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From:
Victor Schonberger
(Israel)
Submitted on 6-Jul-2011 (English)
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Customer Rating:
5/5 |
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Overall, the hotel and the stay were very good. The hotel is in good condition, the staff professional and friendly. Making the reservation was easy. We booked 3 rooms, one of them with an extra bed, all were ready for us as asked. The Breakfast was a nice surprize. It is better than most in the 4 star hotel category - rich and good quality. The espresso coffee was a very welcome surprize, upgrading every breakfast. The rooms were nice and large enough. Every room had a mini refrigerator with complimentary water - very useful and fair. The only reasons making our stay less than perfect were the weak air conditioning in two of the rooms, and the fact that the maintenance team could not handle the digital TV setup: in one room some channells had English soundtrack, so our children could see films and TV series. In other rooms the soundtrack was set on Spanish (dubbing for the films). The overall value was excellent: the service good, the rooms good, the breakfast good, location excellent, while the price was moderate comparing to other similar hotels. I would stay again at this hotel if traveling again to Barcelona.
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From:
"Hotel Guest, details on file."
(Germany)
Submitted on 4-Jul-2011 (English)
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Customer Rating:
4/5 |
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Unfortunately due to a technical defect the german TV channel hasn't been working.
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From:
"Hotel Guest, details on file."
(United Kingdom)
Submitted on 1-Jul-2011 (English)
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Customer Rating:
4/5 |
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Un hotel cómodo, bien situado, un trato más que correcto y buena relación calidad-precio.
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From:
"Hotel Guest, details on file."
(Canada)
Submitted on 8-Jun-2011 (Spanish)
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Customer Rating:
5/5 |
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excelente hotel, muy recomendable, excelente localisacion, las instalaciones son muy modernas, el servicio al cliente es excelente.
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From:
"Hotel Guest, details on file."
(Spain)
Submitted on 25-May-2011 (Spanish)
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Customer Rating:
3/5 |
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Una estancia cómoda y tranquila. El personal de recepción muy amable.
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From:
"Hotel Guest, details on file."
(Spain)
Submitted on 24-May-2011 (Spanish)
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Customer Rating:
5/5 |
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La estancia ha sido maravillosa. Un hotel muy lujoso y el personal muy atento.
Un saludo Marta
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From:
Andreas Jud
(Switzerland)
Submitted on 21-May-2011 (German)
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Customer Rating:
4/5 |
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We had a great stay in Barcelona and the hotel.
The room was clean and very quiet, the breakfast was plentiful and the staff very friendly.
We will recommend the hotel to our friends! Thank you!
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From:
Ainara Aguirre Zuloaga
(Spain)
Submitted on 21-May-2011 (Spanish)
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Customer Rating:
5/5 |
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Hemos ido 3 veces y desde la primera vez nos han tratado muy bien. Muy bien situado. La atención es inmejorable, muy limpios y ordenados. Siempre están dispuestos a ayudarte en cualquier cosa. Están siempre atentos. Se come.... fenomenal.
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From:
"Hotel Guest, details on file."
(Spain)
Submitted on 13-May-2011 (Spanish)
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Customer Rating:
5/5 |
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Bien situado, centrrico y con acceso muy próximo a centros comerciales y transporte público. Parking en el propio hotel a precio muy razonable. Excelente trato. Recomendable para turismo o por trabajo.
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From:
Gabriela Correia
(Portugal)
Submitted on 7-May-2011 (English)
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Customer Rating:
5/5 |
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A confortable and clean room, very quiet hotel, friendly staff and great location. I'll stay there again for sure!
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From:
"Hotel Guest, details on file."
(Israel)
Submitted on 6-May-2011 (English)
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Customer Rating:
5/5 |
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Great hotel, eveything is new and clean, the staff was very polite and helpful, the location is great. you can read my full review on tripadvisor:
http://www.tripadvisor.com/ShowUserReviews-g187497-d646326-r106196899-Ayre_Hotel_Gran_Via-Barcelona_Catalonia.html
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From:
Elena Pak
(Russian Federation)
Submitted on 29-Apr-2011 (English)
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Customer Rating:
5/5 |
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Ayre hotel Gran Via is a really good choice to stay in Barcelona. Everything was excellent: friendly staff, convinient location and wonderful view from the window. Many thanks for your warm hospitality!
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From:
"Hotel Guest, details on file."
(Netherlands)
Submitted on 6-Apr-2011 (English)
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Customer Rating:
4/5 |
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Hotel was nice and clean and breakfast was very good. The position of the hotel is perfect for a city trip to Barcelona
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From:
MARÍA LOURDES GONZÁLEZ GARCÍA
(Spain)
Submitted on 3-Apr-2011 (Spanish)
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Customer Rating:
5/5 |
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Nos llevamos una grata sorpresa al encontrar ,a través de google ,un hotel tan agradable con todo tipo de comodidades y un personal tan atento
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From:
"Hotel Guest, details on file."
(Spain)
Submitted on 31-Mar-2011 (Spanish)
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Customer Rating:
5/5 |
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Está muy bien ubicado y tiene una decoración moderna.
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From:
"Hotel Guest, details on file."
(Spain)
Submitted on 30-Mar-2011 (Spanish)
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Customer Rating:
4/5 |
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Hotel con buenas instalaciones y buena situación , agradable y bonita cuidad.
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From:
"Hotel Guest, details on file."
(Spain)
Submitted on 28-Mar-2011 (Spanish)
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Customer Rating:
4/5 |
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Hotel bien situado,personal competente y agradable, lo recomiendo. Sólo un apunte, no había bidet en el cuarto de baño.Gracias.
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From:
"Hotel Guest, details on file."
(Spain)
Submitted on 24-Mar-2011 (Spanish)
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Customer Rating:
4/5 |
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From:
FRANCISCO RUBEN SANTANA VEGA
(Spain)
Submitted on 22-Mar-2011 (Spanish)
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Customer Rating:
5/5 |
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las habitaciones muy confortables;baño amplio y un muy buen servicio de recepcion,servicio de habitaciones y de limpieza.
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From:
Vladimir Nikonov
(Russian Federation)
Submitted on 20-Mar-2011 (Russian)
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Customer Rating:
5/5 |
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нужно добавить меню на русском языке в ресторане.
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From:
"Hotel Guest, details on file."
(Spain)
Submitted on 20-Mar-2011 (Spanish)
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Customer Rating:
5/5 |
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From:
"Hotel Guest, details on file."
(Spain)
Submitted on 18-Mar-2011 (Spanish)
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Customer Rating:
4/5 |
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From:
"Hotel Guest, details on file."
(Czech Republic)
Submitted on 11-Mar-2011 (English)
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Customer Rating:
4/5 |
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From:
"Hotel Guest, details on file."
(France)
Submitted on 11-Mar-2011 (Spanish)
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Customer Rating:
0/5 |
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Dear Sir or Madam,
I am very dissatisfied with my stay at your hotel (room 521).
Given the price (194 € for one night), I expected very high standards of service and luxury.
On the contrary, I found:
- very 'standard' front desk / lobby service during the day, without soul or dedication
- I asked for a room with exterior view, but could not get one at 1:30 PM, even insisting at reception
- no toilet brush in the room bathroom
- no tissues in the room or bathroom
- imperfect ceiling finitions in the room bathroom
- rays on the wood of the room door, corridor and closet
- minibar empty, except for water + fridge light broken
- bathroom not perfectly clean at two places: bottom of the glass panel on bath tub, and bathroom door
- air conditioning stopping every time the key is removed - the room can never be at the right temperature when getting back into the room
- in the printer of the 'business center' (first floor), only 3 pages of paper remaining and low levels of ink (both black and colour). Is someone regularly checking, or just waiting that clients inform you?
- Most importantly, at the end of the afternoon I asked for a wake-up call at 8:30 PM to the receptionist girl, who confirmed, and no one called me. I thus was 2 hours late to a dinner party (the very reason for my overnight stay) because of this miss!
This was my first stay at an Ayre hotel, and the delivered service was way below my expectations.
For all these reasons, I wish to have the price of my stay substantially reduced or reimbursed.
Looking forward to your response,
Regards,
Room 521 from Wed 2nd to Thu 3rd March
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