Reviews of Hotels in Ayrshire - Western House Hotel reviews

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Western House Hotel ****
2 Whitletts Road, Ayr

www.westernhousehotel.co.uk

rooms from GBP£ 56!



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Average satisfaction rating out of 5
for this property among customers


		4.6/5
	based on 94 reviews

Customer comments are strictly limited to customers who have used bookassist to make a reservation at this property. The bookassist team only invites customers to submit their comments after they have completed their stay.

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From: "Hotel Guest, details on file." (Scotland)
Submitted on 7-Feb-2012 (English)

Customer Rating: 5/5


	Brilliant location with a very easy walk into the centre of Ayr. The room was spacious, clean and very comfortable. The bar was also very good and although I didn't use the restaurant, friends who did said it was excellent. Will definitely stay there again.

From: michael crawshaw (United Kingdom)
Submitted on 30-Jan-2012 (English)

Customer Rating: 5/5


	the rooms were very spacious with everything you would need if you had forgotten to pack every thing.the breakfast was amazing with a massive choice on the menu and delicious.very impressed and we would stay again

From: Steven McStravick (Scotland)
Submitted on 22-Jan-2012 (English)

Customer Rating: 5/5

From: Sophie Aghili (United Kingdom)
Submitted on 22-Jan-2012 (English)

Customer Rating: 5/5


	Our stay at the hotel was ver pleasant, the food in the restaurant was outstanding and the room was extremely beautiful and clean. we will definitely return to the hotel at some point in the near future.

From: "Hotel Guest, details on file." (Scotland)
Submitted on 15-Jan-2012 (English)

Customer Rating: 5/5


	Beautiful building, comfortable room, excellent dinner and breakfast. Great value for a four star stay, nothing to dislike here.... book now

Hotel Response:

Good Morning Mr Harfield Many thanks for taking the time to post your very positive comments on our Hotel. We are delighted you enjoyed your stay with us and look forward to welcoming you back to Western House in the near future. Kind Regards Pam Davies Revenue Manager

From: robert doran (United Kingdom)
Submitted on 14-Jan-2012 (English)

Customer Rating: 5/5


	courtyard rooms great.very high standard.food in hotel fantastic.go for half board great value.and the staff what can i say.terrific.

From: "Hotel Guest, details on file." (Scotland)
Submitted on 9-Jan-2012 (English)

Customer Rating: 5/5


	breakfast and dinner excellant staff friendly and very attentive courtrooms rooms very clean and spacious loved all the small personal touches in the room.if courtrooms are anything to go by would love to see rooms in main house.highly recommend this hotel to anyone

From: Jim Macpherson (Scotland)
Submitted on 7-Jan-2012 (English)

Customer Rating: 5/5


	Efficient friendly staff all willing to assist. Restaurant food excellent.

From: Ishbel Robertson (Scotland)
Submitted on 2-Jan-2012 (English)

Customer Rating: 5/5


	We enjoyed our stay very much,helped immensley by the pleasant and very helpfull staff. We will definately be back.

From: "Hotel Guest, details on file." (Scotland)
Submitted on 16-Dec-2011 (English)

Customer Rating: 5/5


	Excellent stay. Very welcoming staff. Attention to detail and little extras in the room give the experience something extra. would go back any time. Go, its great!!x

From: "Hotel Guest, details on file." (Scotland)
Submitted on 14-Dec-2011 (English)

Customer Rating: 5/5


	We very extremely satisfied with every aspect of our stay at Western House Hotel. Staff were excellent and the accommodation was first class as was the food in the restaurant. We would definitely stay there again

From: douglas downie (United States)
Submitted on 11-Dec-2011 (English)

Customer Rating: 4/5


	all staff from reception desk, bar maid and breakfast team were professional and friendly. Will stay again

From: Paul Revill (United Kingdom)
Submitted on 10-Dec-2011 (English)

Customer Rating: 3/5


	Facilities were excellent but was unhappy on check in as my party had to wait for over an hour for staff to change rooms round into twins as per my booking.There was 7 of us in 4 rooms and we had just returned after a days golf in wintry conditions looking forward to a nice warm shower. Staff were nice though..We enjoyed our stay . I was here before but my friend s first they were very impressed.

From: Damian Smith (Scotland)
Submitted on 3-Dec-2011 (English)

Customer Rating: 5/5


	We had a fantastic stay here. My sister was married in the hotel and everything was excellent from the quality of the rooms,, and food to the friendly and well organised staff. Food was good too, and the stay was great value. We brought our dog so had to stay in the "annex" and the room was lovely. The rooms in the main building were even better. Damian Smith

From: ELMA FISHER (Scotland)
Submitted on 27-Nov-2011 (English)

Customer Rating: 5/5


	We attended a family wedding at this hotel and had a great two day stay. Venue,room,food and hospitality excellent.

From: "Hotel Guest, details on file." (Scotland)
Submitted on 27-Nov-2011 (English)

Customer Rating: 5/5


	We found our stay at the hotel as one of the best we have every been in. The food was excellent, and the room spacious. We will definately be back

From: Will Deane (Scotland)
Submitted on 26-Nov-2011 (English)

Customer Rating: 5/5


	Elegant stay, delightful

From: leon megger (Scotland)
Submitted on 21-Nov-2011 (English)

Customer Rating: 5/5


	we had one issue with the shower head not operating properly but this was dealt with quickly and efficiently when reported. Overall staff. catering and service was first class

From: Tom Johnstone (Scotland)
Submitted on 20-Nov-2011 (English)

Customer Rating: 5/5


	Had a fantastic stay in a lovely room overlooking the stables. Location, food & staff were all excellent with lovely grounds to walk round. Would have not hesitate to recommend this lovely hotel to our friends & family. Looking forward to our next visit. Thank you Tom & Addrienne Johnstone.

From: James MacLeod (Scotland)
Submitted on 11-Nov-2011 (English)

Customer Rating: 5/5


	The staff, food and service was tremendous. The more than ample space in our bedroom was a bonus, as being registered disabled, it made my stay more enjoyable with great comfort. I should point out that I did not advise reception about my disability, as I like to try and be independent , where possible and your brilliant staff throughout the Hotel, made this possible for me.

From: "Hotel Guest, details on file." (Scotland)
Submitted on 10-Nov-2011 (English)

Customer Rating: 5/5


	Room, dinner and breakfast were all brilliant and excellent value. Have stayed at the hotel previously and have already booked another stay.

From: Louise Munro (Scotland)
Submitted on 1-Nov-2011 (English)

Customer Rating: 5/5

The overall experience was very good. The courtyard rooms were very nice, and me and my partner thought it was excellent value for money, we paid for the room dinner and breakfast. The food was superb 10 out of 10, and the service was very good. Also the complementary shortbread and hot chocolate was a nice touch. And finally my partner said that the flowers he ordered were very well priced for the quality of the bunch. Overall we will defiantly be back as we will be back to celebrated our engagement, which happened during our stay.

Hotel Response:

Dear Miss Munro Congratulations on your Engagement! and we wish you a very happy future together. We are delighted that you enjoyed your stay with us and thanks you for your lovely comments which have been passed to all our staff. We look forward to welcoming you back to Western House Hotel in the future but in the meantime if you are looking for a Wedding Venue, we would be delighted to discuss this with you. Many thanks once again Pam Davies Revenue Manager

From: Garry Fitzsimmons (Scotland)
Submitted on 30-Oct-2011 (English)

Customer Rating: 5/5


	Warm welcome on arrival, a great dinner very well served, a good nights sleep in a large very comfortable bed, followed by an excellent breakfast catering for all tastes! Combining this with lots of good shops in Ayr we had a great two days . Many thanks

From: "Hotel Guest, details on file." (United Kingdom)
Submitted on 30-Oct-2011 (English)

Customer Rating: 3/5

From: ALASDAIR MORRIS (Scotland)
Submitted on 26-Oct-2011 (English)

Customer Rating: 4/5


	An excellent experience and one we will definitely repeat. Good quality rooms and superb food. Very attentive staff and beautiful surroundings. Good overall value for money.

From: GEORGE DEWAR (Scotland)
Submitted on 25-Oct-2011 (English)

Customer Rating: 5/5

Excellent accommodation - stayed 14th-16th of October 2011. Received free upgrade as our room double booked put into the main hotel. Staff very friendly and helpful. Rooms very comfortable and spotless - only downside was the heating which was too hot. Bar prices ok. Some bits of the food bland but my wife did not think so. Recommendation would be to go for the venison. All in all we had a lovely stay and would definitely stay at the hotel again.

From: "Hotel Guest, details on file." (Scotland)
Submitted on 25-Oct-2011 (English)

Customer Rating: 5/5


	Excellent value for money, done a one night DBB which was great from arrival to departure

From: "Hotel Guest, details on file." (Scotland)
Submitted on 24-Oct-2011 (English)

Customer Rating: 5/5


	Great food + excellent service Room was fine

From: "Hotel Guest, details on file." (Scotland)
Submitted on 21-Oct-2011 (English)

Customer Rating: 5/5


	Superb hotel, perfect short break. Staff were very friendly and rooms were well appointed and clean.

From: Duncan Anderson (United Kingdom)
Submitted on 19-Oct-2011 (English)

Customer Rating: 5/5


	This is a quite exceptional hotel. Beautifully appointed rooms, a quiet yet central location, safe parking, kind and helpful staff and a very good and reasonably priced restaurant.

From: "Hotel Guest, details on file." (Scotland)
Submitted on 15-Oct-2011 (English)

Customer Rating: 3/5


	Lovely place the hotel, though the bed was uncomfortable and noisy. Our meal was great. and good value for money. :)

From: "Hotel Guest, details on file." (Scotland)
Submitted on 9-Oct-2011 (English)

Customer Rating: 5/5

From: "Hotel Guest, details on file." (United Kingdom)
Submitted on 5-Oct-2011 (English)

Customer Rating: 4/5


	Nice hotel in an excellent setting, and perfect for access to the racecourse. Room was reasonably large and comfortable. Service was excellent. The only slight negative was the food, which on that occasion wasn't of the standard we'd expected. Would be happy to return though.

From: Margaret Cumming (Scotland)
Submitted on 5-Oct-2011 (English)

Customer Rating: 5/5

This was my first visit to the Best Western at Ayr attending the race meeting-We had a terrific stay everything was excellent staff were outstanding the food great very comfortable large room - We were in a courtyard bedroom on the ground floor and my only concern was that there were no window dressing (nets etc) unless you pulled the roman blinds down which during the day made the room dark anyone passing could see in through the window which were close to the path - I hope they will put some on. When we come back I will have to check if our room has (nets etc) if it is on the ground floor.

From: Linda Allan (Scotland)
Submitted on 26-Sep-2011 (English)

Customer Rating: 5/5


	stayed twice at the hotel the service is execeptional and the food is very good. would recommend the hotel as one of the best i have stayed in deserves a five star

From: David Lowe (United Kingdom)
Submitted on 25-Sep-2011 (English)

Customer Rating: 0/5


	During my stay I found the staff to be extremely courteous and pleasant, the food was outstanding and next time I am in Ayr there would be only one hotel that I would stay.

From: "Hotel Guest, details on file." (United Kingdom)
Submitted on 20-Sep-2011 (English)

Customer Rating: 5/5


	Quality,quality,quality.

From: Theresa Kelly (Scotland)
Submitted on 19-Sep-2011 (English)

Customer Rating: 5/5

staff very helpful and polite - the food was excellent - and i wish i could have tried more but unfortunately was only ther for the 3 days - the room was very comfortable and had a nice ambience about it - the main hotel area had a nice wellcoming feeling - and the ballroom for weddings superb - the gardens are kept to very high standard - just ashame about the weather when we where - we have already recommende the hotel to friends

From: Gavin Williams (Scotland)
Submitted on 19-Sep-2011 (English)

Customer Rating: 4/5

The hotel itself is lovely, the meal we had in the resteraunt was delicious and the staff are polite and helpful. Both the male receptionists we spoke too would help you in anyway they could. We stayed in the courtyard rooms, after reading some extremley bad reviews on them I wasn't expecting much. Initialy walking into the building I was thinking 'mmm it look s a bit grubby, but the rooms themselves were large, clean and comfortable. I really enjoyed my stay.

From: "Hotel Guest, details on file." (Scotland)
Submitted on 16-Sep-2011 (English)

Customer Rating: 4/5


	Very comfortable and spacious room. Food in restaurant was excellent. Reception staff extremely helpful.

From: "Hotel Guest, details on file." (United Kingdom)
Submitted on 16-Sep-2011 (English)

Customer Rating: 5/5


	Party of four stayed for one night as part of a tour of scotland. Request for downstairs room complied with. Main hotel is outstanding, food very good, staff excellent. courtyard bedroom very nice. Fantastic midweek booking for bed breakfast and evening meal (choice from main menu) Overall a very good, clean hotel with outstanding staff.

From: Tom Stevenson (Northern Ireland)
Submitted on 13-Sep-2011 (English)

Customer Rating: 5/5


	Thoroughly enjoyed our overnight. Dinner was superb and beautifully presented. Our Courtyard room was spacious and very well equipped. We would definitely return if visiting the area

From: "Hotel Guest, details on file." (Scotland)
Submitted on 12-Sep-2011 (English)

Customer Rating: 4/5

From: "Hotel Guest, details on file." (Scotland)
Submitted on 8-Sep-2011 (English)

Customer Rating: 4/5


	Room/bathroom both lovely, high standards. Breakfast amazing, if a little big! But shouldn't complain! Staff seemed a little cold at times, on leaving we weren't asked if we enjoyed our stay or if everything was ok. Overall good though.

From: "Hotel Guest, details on file." (Scotland)
Submitted on 7-Sep-2011 (English)

Customer Rating: 3/5


	Great, friendly staff and comfortable rooms. Food was alright, felt the prices were quite high. Hotel would benefit from a shuttle service (drive clients into the downtown, etc...).

From: Roy Redwood (Scotland)
Submitted on 29-Aug-2011 (English)

Customer Rating: 5/5


	The staff, sevice and food were of top quality and made the stay for us. Only small point why no hot chocolate sachets and shortbread in room on second evening

From: Douglas Ross (Scotland)
Submitted on 29-Aug-2011 (English)

Customer Rating: 4/5


	Slightly chaotic on arrival as there was a large wedding party in the hotel on the Saturday; however, the reception and restaurant staff were all very friendly and the food in the Jockey Club restaurant was superb. The courtyard bedroom we had was small and simply furnished, but absolutely fine. I would certainly stay again.

From: "Hotel Guest, details on file." (Scotland)
Submitted on 28-Aug-2011 (Italian)

Customer Rating: 5/5

From: "Hotel Guest, details on file." (United Kingdom)
Submitted on 18-Aug-2011 (English)

Customer Rating: 5/5


	The hotel was lovely and so close to the Racecourse. The staff were very friendly and the food was fantastic! It was a real plaesure to stay and I am sure we will be back again.

From: Magdalena West (Scotland)
Submitted on 17-Aug-2011 (English)

Customer Rating: 5/5


	Excellent position regarding racecourse. First class accommodation and staff were extremely helpful and friendly.We will certainly be back again.

From: "Hotel Guest, details on file." (Scotland)
Submitted on 14-Aug-2011 (English)

Customer Rating: 4/5


	Top marks wou;d have been given except that the shower didn't work particularly well. It wsa like standing under a big tap but without any pressure. Apart from that, the surroundings were beautiful and we really enjoyed the garden. The staff were very efficiient, nice and friendly and made us feel welcome. Dinner and breakfast were fabulous, especially dinner which we thoroughly enjoyed

From: Peter Brown (United Kingdom)
Submitted on 13-Aug-2011 (English)

Customer Rating: 5/5

From: Angela Boyes (United Kingdom)
Submitted on 11-Aug-2011 (English)

Customer Rating: 5/5


	Lovely hotel, gorgeous rooms, we stayed in one in the main house. Highly recommend it. The only slight issue we had was the reception staff forgetting to order us a taxi making us late for a wedding, but overall it was a lovely hotel.

From: ROBERT HALDANE (Scotland)
Submitted on 4-Aug-2011 (English)

Customer Rating: 4/5


	a pleasure and staff were superb.will stay again in future

From: "Hotel Guest, details on file." (Scotland)
Submitted on 2-Aug-2011 (English)

Customer Rating: 5/5


	fantastic, would stay again

From: Eileen Kay (Scotland)
Submitted on 24-Jul-2011 (English)

Customer Rating: 5/5


	Beautiful hotel lovely wedding venue x

From: Nikki Irwin (Northern Ireland)
Submitted on 23-Jul-2011 (English)

Customer Rating: 5/5


	brilliant experience!!!!

From: michael wormald (United Kingdom)
Submitted on 22-Jul-2011 (English)

Customer Rating: 5/5

From: "Hotel Guest, details on file." (United Kingdom)
Submitted on 19-Jul-2011 (English)

Customer Rating: 5/5


	I thought that everything about your Hotel was of the highest standard. It could not be faulted in any way. Every detail was appreciated. Staff ,food,accommodation, and very good value. Would recommend to anyone

From: "Hotel Guest, details on file." (Northern Ireland)
Submitted on 7-Jul-2011 (English)

Customer Rating: 4/5


	Lovely, spacious room with excellent hot chocolate and delicious homemade shortbread - it made me want to stay another night! Breakfast was superb and staff were very friendly at all times. Check-in and check-out process was smooth and hassle free. I would definitely return again and will be recommending the hotel to my friends. Many thanks for the lovely stay!

Hotel Response:

Dear Ms Cowan, Many thanks for taking the time to review your stay at our Hotel. We are delighted you enjoyed your stay and that you will be returning to stay with us in the future. I have passed your comments on to all the Staff. Thank you once again. Pam Davies Front of House Manager

From: "Hotel Guest, details on file." (United Kingdom)
Submitted on 5-Jul-2011 (English)

Customer Rating: 5/5


	We had a fabulous stay at your hotel. Staff were very friendly and helpful. Our room was excellent. We will certainly return.

From: Richard Martin (Scotland)
Submitted on 26-Jun-2011 (English)

Customer Rating: 4/5


	Staff very attentive and pleasant.

From: Michael Taylor (United Kingdom)
Submitted on 26-Jun-2011 (English)

Customer Rating: 5/5


	Very good hotel and perfect for our trip to Ayr Races. Restaurant is excellent and fully justifies its two rosettes. The Courtyard bedroom was large and well equipped and the only fault was that the bathroom was too small.

From: Kenneth Bone (Scotland)
Submitted on 23-Jun-2011 (English)

Customer Rating: 4/5


	The standard of the hotel was excellent and the food was even better

Hotel Response:

Dear Mr Bone Many thanks for your review of our Hotel. We are delighted that you enjoyed your stay with us and that you found the food excellent. I have passed your comments to all our Managers to relay to their staff. Kind Regards Pam Davies Front of House Manager

From: "Hotel Guest, details on file." (United Kingdom)
Submitted on 22-Jun-2011 (English)

Customer Rating: 4/5


	Excellent value for money, nice large room, very good food at dinner and breakfast. Very convenient for major attractions in the area.

Hotel Response:

Dear Mr McLean Many thanks for your very positive comments. We are delighted you enjoyed your stay with us. Please do not hesitate to contact us should you require accommodation in Ayr in the future. Kind Regards

From: Gail Crawford (Scotland)
Submitted on 20-Jun-2011 (English)

Customer Rating: 5/5


	Had a wonderful stay at Western House. Service fantastic. Lovey spacious room. Both dinner and breakfast were wonderful. Asked to see one of their adapted rooms and this request was granted no fuss or problem. Will stay here again - very impressed.

From: John DeFalco (United States)
Submitted on 19-Jun-2011 (English)

Customer Rating: 5/5


	VERY NICE

From: "Hotel Guest, details on file." (Scotland)
Submitted on 5-Jun-2011 (English)

Customer Rating: 4/5

From: Colin McRae (Scotland)
Submitted on 17-May-2011 (English)

Customer Rating: 5/5


	Most enjoyable - friendly and efficient staff. Good value. Will return.

Hotel Response:

Dear Mr McRae Many thanks for taking the time to review Western House. We are delighted that you enjoyed your stay with us and look forward to welcoming you back in the near future. Many Thanks and Kind Regards Pam Davies Front of House Manager

From: Gordon Donald (Scotland)
Submitted on 5-May-2011 (English)

Customer Rating: 4/5


	Hotel was nice and clean, staff were friendly and breakfast was substantial only slight downside was, unknown to our party of four was our two twin rooms were in an annexe wing which made us feel slightly excluded from the main hotel, saying that i would definetly recommend hotel and would have no hesitation staying again.

From: Richard Clinghan (New Zealand)
Submitted on 11-Apr-2011 (English)

Customer Rating: 5/5

My wife and I had a fantastic time at the Western House. We couldn't have asked for a better wedding venue. Ann ensured that our wedding went very smoothly. I don't think I have been to a wedding reception where the food has been so good. And the waiting staff worked exceptionally hard and professionally to ensure everyone had their drinks topped up and were comfortable. We would like to graciously thank the staff for donating their tips to the Christchurch Earthquake appeal that we were raising money for on the day! Thank you one and all!

Hotel Response:

Dear Wendy & Richard Many thanks for taking the time to post your review of Western House. We are delighted that you enjoyed your wedding day with us and I have posted a copy of your comments on the staff noticeboard for all to see. I hope you had a safe journey home and that all is well in New Zealand. We look forward to seeing you on your next visit to Scotland. Many Thanks and Kind Regards Pam Front of House Manager

From: Joe Ross (Scotland)
Submitted on 1-Apr-2011 (English)

Customer Rating: 4/5

From: george mc kinven (Scotland)
Submitted on 20-Mar-2011 (English)

Customer Rating: 5/5


	The staff were excellent,very courteous and well mannered.

Hotel Response:

Dear Mr McKinven, Many thanks for taking the time to complete your review on our Hotel. I have passed your very positive comments on to all the staff. We look forward to welcoming you back to Western House Hotel in the future. Many Thanks and Kind Regards Pam Davies Front of House Manager

From: KENNETH TOPPING (Scotland)
Submitted on 14-Mar-2011 (English)

Customer Rating: 5/5


	HAD A FANTASTIC TIME. VERY POLISHED FINISH TO THIS HOTEL AND REAL ATTENTION TO DETAIL. HIGHLY RECCOMMEND IT !!

Hotel Response:

Dear Mr Topping, Many thanks for your fantastic review. We look forward to welcoming you back to Western House Hotel in the future Many Thanks and kind Regards Pam Davies Front of House Manager

From: Brian Corr (Scotland)
Submitted on 7-Mar-2011 (English)

Customer Rating: 5/5


	my wife and i loved our stay at the hotel, room spotless, dinner fantastic and breakfast in bed was the icing on the cake!! thanks for a lovely stay we will definetly be back

Hotel Response:

Dear Mr Corr, Many thanks for your very kind review. We are delighted that you enjoyed your stay with us and have relayed your comments to the staff. We look forward to welcoming you back to Western House Hotel soon. Many Thanks and Kind Regards Pam Davies Front of House Manager

From: "Hotel Guest, details on file." (United Kingdom)
Submitted on 3-Mar-2011 (English)

Customer Rating: 4/5


	I was very please with my stay at the hotel, room excellence as was the food, and cleanness of the reception and other reception rooms.

Hotel Response:

Dear Mr Brooks, Many thanks for taking the time to review our Hotel. We are delighted that you enjoyde your stay with us and found our service to be excellent. We look forward to welcoming you back to Western House Hotel in the future. Many Thanks and kind Regards Pam Davies Front of House Manager

From: Nigel clowes (United Kingdom)
Submitted on 2-Mar-2011 (English)

Customer Rating: 4/5


	Very friendly & efficient staff, accomodation superb. look forward to a visit when races are on

Hotel Response:

Dear Mr Clowes, Many thanks for your very kind review of Western House Hotel. We look forward to hearing from you with regards to visiting the Hotel on a racemeeting and trust you once again will enjoy your stay with us. Many Thanks and Kind Regards Pam Davies Front of House Manager

From: Sheena Fisher (Scotland)
Submitted on 23-Feb-2011 (English)

Customer Rating: 4/5


	We were very pleased with the standard of accommodation. Our room was very spacious and comfortable. The restaurant was excellent-good food and attentive service. The midweek special 2 course menu was amazing value for money to those of us who are used to Edinburgh prices.

Hotel Response:

Dear Ms Fisher, Many thanks for taking the time to review our Hotel. We are delighted that you found the new Restaurant Menu execellent value for money and have passed your comments to the Restaurant Manager and Executive Chef. We look forward to welcoming you back to Western House Hotel in the future. Many Thanks and Kind Regards Pam Davies Front of House Manager

From: NEIL MCILWRAITH (Scotland)
Submitted on 22-Feb-2011 (English)

Customer Rating: 4/5


	Large and spacious room was warm for our arrival and exceeded our expectations. Well equipped and reception staff were friendly and assisted us when required. A short but very enjoyable stay.

Hotel Response:

Dear Mr McIlwraith, Many thanks for your excellent review on Western House Hotel. We are delighted that you enjoyed your stay with us and have passed your very positive comments to all our staff. We look forward to welcoming you back to Western House Hotel in the future. Many Thanks and Kind Regards Pam Davies Front of House Manager

From: helen halliday (Scotland)
Submitted on 20-Feb-2011 (English)

Customer Rating: 4/5


	clean comfortable rooms. friendly staff. good food

Hotel Response:

Dear Ms Halliday, Many thanks for taking the time to complete your review on our website. We are delighted you enjoyed your stay with us and look forward to welcoming you back to Western House in the future. Many Thanks and Kind Regards Pam Davies Front of House Manager

From: june watt (United Kingdom)
Submitted on 13-Feb-2011 (English)

Customer Rating: 5/5


	great service and staff really helpful loved it will be back

Hotel Response:

Ms Watt, Many thanks for taking the time to post your review on our Website. We are delighted that you enjoyed your stay with us and we look forward to welcoming you back to Western House Hotel in the future. Kind Regards Pam Front of House Manager

From: Joyce Clark (Scotland)
Submitted on 30-Jan-2011 (English)

Customer Rating: 5/5

The staff were very helpful and the service was excellent. The room was very clean and comfortable and facilities very good. We were just a bit disappointed with the room service. We had been at a function and came back to hotel at 10pm and the restaurant had just closed. We ordered room service, but could only get soup and sandwiches. I understand and appreciate the difficulties of providing room service, but it wasn't that late. However, we were given money off, and an apology from the staff, so were very satisfied. But just wanted to make that comment. This in no way spoiled our stay in the hotel or affected our decision to return at some time in the future - thank you.

From: Maureen Smith (Scotland)
Submitted on 23-Jan-2011 (English)

Customer Rating: 5/5


	Excellent value for money in comparison with big hotel chains. Dining experience was first class. Staff very accommodating, we will certainly visit again.

Hotel Response:

Dear Ms Smith, Thank you for taking the time to complete your review on Bookassist for Western House Hotel. We are delighted that your stay was first class and have passed you review to all the staff. We look forward to your next visit. Many Thanks and Kind Regards Pam Davies Front of House Manager

From: DANIEL PRIOR (Scotland)
Submitted on 17-Jan-2011 (English)

Customer Rating: 5/5


	This is about the 5th time i have stayed at the hotel. I must say the service from every part of the hotel is amazing. I would also like to thank the jockey club staff for their excellent attention to me and my wife on our recent visit.

Hotel Response:

Mr Prior, Many thanks for taking the time to complete your review of Western House Hotel. We are delighted that you have enjoyed your many stays with us and have passed your very positive comments to all Managers to relate to their Staff. We look forward to your next visit. Many thanks and kind regards Pam Davies Front of House Manager

From: ESTHER MCPHILLIPS (Scotland)
Submitted on 5-Dec-2010 (English)

Customer Rating: 5/5


	This is the best hotel i've stayed in britain,from the room to the food and the staff first class,should be 5*

Hotel Response:

Ms McPhillips, Many thanks for taking the time to complete your review. We are delighted that you enjoyed your stay with us. It was wonderful to receive your very positive review of our Hotel, which has been passed to all our staff. We look forward to welcoming you back to Western House Hotel in the near future. Many thanks once again Pam Davies Front of House Manager

From: Marion McCartan (Scotland)
Submitted on 28-Nov-2010 (English)

Customer Rating: 5/5


	My husband and I had a very enjoyable stay at Western House Hotel last month. This is a three "cs" hotel - comfort, courtesy and convenience and the food is good too.

Hotel Response:

Mrs McCartan, Many thanks for your very positive review on Western House Hotel. It is very encouraging for the staff to receive such positive feedback. We look forward to welcoming you back to Western House Hotel in the near future. Kind Regards Pam Davies Front of House Manager

From: Kevin Logan (United Kingdom)
Submitted on 3-Nov-2010 (English)

Customer Rating: 5/5


	Rooms were superb. I think I would have been unhappy had I stayed in the lodge part as this did nothing for me. but the main house was stunning. Food was good and breakfast was well thought out with lots of choice

Hotel Response:

Mr Logan, many thanks for taking the time to comment on your stay. we are delighted you enjoyed your stay with us and look forward to welcoming you back to Western House Hotel in the near future. Pam Davies FOH Manager

From: John O'Brien (Scotland)
Submitted on 3-Nov-2010 (English)

Customer Rating: 4/5


	one comment about being placed beside a very hot radiator for dinner, it spiled a lovely evening but otherwise had a nice stay

From: Anne Marie Ure (Scotland)
Submitted on 31-Oct-2010 (English)

Customer Rating: 5/5


	Excellent Hotel, really enjoyed our stay and will recommend it.

Hotel Response:

Ms Ure, we are delighted to hear that you enjoyed your stay with us and look forward to welcoming you back to Western House Hotel in the future. Pam Davies FOH Manager

From: tom strawhorn (Scotland)
Submitted on 30-Oct-2010 (English)

Customer Rating: 5/5


	break was booked for my mum and dad, there comments were it couldnt have been any better, looked after from start to fin ish.

From: "Hotel Guest, details on file." (United Kingdom)
Submitted on 4-Oct-2010 (English)

Customer Rating: 5/5


	It just cannot be faulted in anyway, staff were truly hospitable and service with a smile is exemplified at this establishment.

From: KEVIN REILLY (United Kingdom)
Submitted on 20-Sep-2010 (English)

Customer Rating: 5/5


	Excellent service that was 2nd to none! Staff made us feel very welcome and nothing was too much for them. Will definitely stay here again and have already recommended to everyone who will listen! Thank you for making our anniversary very special! x

Hotel Response:

Thank you Mr Reilly for taking the time to comment on your stay at Western House. We are delighted you enjoyed your stay with us and have passed your comments to all the staff. We look forward to welcoming you back to Western House in the near future. Pam Davies, FOH Manager

From: Mr Robert Arthur Beswick (United Kingdom)
Submitted on 2-Sep-2007 (English)

Customer Rating: 5/5


	a very nice Hotel,& the service 1st class.

From: Malena Aldebjer (United Kingdom)
Submitted on 19-Nov-2008 (English)

Customer Rating: 4/5