book hotels online << start over | accommodation in...   
you are here:  bookassist  > scotland
 
  search bookassist search  
Gailes Hotel ****
Marine Drive, Gailes, Irvine
go to hotel websitewww.gaileshotel.com 		rooms from GBP£ 30!
.
 book now!  >
.
[   location & map   ][   availability & booking   ][   description & photos   ][   customer reviews   ]
.
Average satisfaction rating out of 5
for this property among customers
space space space
rating  4.6/5
based on 136 reviews
Customer comments are strictly limited to customers who have used bookassist to make a reservation at this property. The bookassist team only invites customers to submit their comments after they have completed their stay.

You are currently viewing reviews preferentially in English. Click here to see reviews in all languages

 
spacer
From: Stephen Kennedy (Scotland)
Submitted on 31-Jan-2012 (English) 		Customer Rating: 5/5
.
comments My fiancee and I had a fantastic time from start to finish. Staff were very friendly and helpful. Couldn't fault the room..very clean. All in all extremely satisfied with our stay.
Hotel Response:

Good afternoon Mr Kennedy Thank you for your recent valued comments left on our website following your recent stay with us here at The Gailes Hotel. I am delighted you enjoyed your stay with us and we look forward to welcoming you back again in the near future. Kind regards Janette
spacer
From: "Hotel Guest, details on file." (Scotland)
Submitted on 17-Jan-2012 (English) 		Customer Rating: 4/5
.
comments Very nice hotel, staff friendly and food was lovely in all courses we had
spacer
From: Adrian smith (United Kingdom)
Submitted on 12-Jan-2012 (English) 		Customer Rating: 5/5
.
comments Hotel was pleasant, well furnished and extremely comfortable. Breakfast was excellent and value for money was beyond any establishment I have used in the past ten years. Very satisfied customer who will be returning.
spacer
From: IVAN BORGHI (Italy)
Submitted on 23-Nov-2011 (English) 		Customer Rating: 5/5
.
comments lovely place
Hotel Response:

Thanks for your comment - we've had more visitors from Italy this year than ever before and it's great to welcome you all. Hope to see you back in Ayrshire in the future.
spacer
From: Roger Bowie (United Kingdom)
Submitted on 3-Jan-2011 (English) 		Customer Rating: 4/5
.
comments A score of 5 would have been given if you had served square sausage with breakfast. It is something I allways look forward to when I come to Scotland so it was missed. Otherwise an exccelent stay in a friendly atmosphere.
spacer
From: "Hotel Guest, details on file." (Scotland)
Submitted on 2-Jan-2011 (English) 		Customer Rating: 5/5
.
comments Very friendly staff and an excellant breakfast
spacer
From: Graeme Bruce (Scotland)
Submitted on 31-Dec-2010 (English) 		Customer Rating: 5/5
.
comments One word!!FANTASTIC!!!!!!!
spacer
From: Guy Morgan (United Kingdom)
Submitted on 30-Dec-2010 (English) 		Customer Rating: 4/5
.
comments The staff were very friendly and helpful and remembered us from last year! We had dinner in Zest and it was extremely nice and good value. We will certainly come back to this hotel in the future. Thank you.
spacer
From: "Hotel Guest, details on file." (Scotland)
Submitted on 16-Dec-2010 (English) 		Customer Rating: 5/5
.
comments staff very friendly rooms very clean overall a very enjoyable stay
spacer
From: Michael McCumiskey (United Kingdom)
Submitted on 15-Dec-2010 (English) 		Customer Rating: 4/5
.
comments Pleasant hotel, god room and good value, l would stay here again
spacer
From: Michelle Mullen (Scotland)
Submitted on 12-Dec-2010 (English) 		Customer Rating: 5/5
spacer
From: "Hotel Guest, details on file." (Scotland)
Submitted on 7-Dec-2010 (English) 		Customer Rating: 4/5
.
comments I'd never been to hotel before but was pleasantly surprised by how good it was and in a good location for golf. We were there for a retiral function. Staff were excellent, room was good, food was good. No complaints; a very pleasant stay.
spacer
From: MARJORY MITCHELL (Scotland)
Submitted on 5-Dec-2010 (English) 		Customer Rating: 5/5
.
comments THE HOTEL WAS EXCELLENT, AND THE STAFF WERE HELPFUL AND VERY COURTEOUS. I WOULD CERTAINLY RECOMMEND THIS HOTEL TO OTHERS.
spacer
From: David Mills (United Kingdom)
Submitted on 5-Dec-2010 (English) 		Customer Rating: 5/5
.
comments We came for a wedding reception and stayed the night. The food and accomodation was excellent.
spacer
From: Matt Donaldson (United Kingdom)
Submitted on 3-Dec-2010 (English) 		Customer Rating: 4/5
.
comments Hi On my entrance to your hotel i found that the staff were very friendly. The rooms well presented and the food in the restaurant was superb. Thank you for a pleasent stay. Kind Regards Matt
spacer
From: Andrew Mitchell (Scotland)
Submitted on 29-Nov-2010 (English) 		Customer Rating: 5/5
spacer
From: "Hotel Guest, details on file." (United Kingdom)
Submitted on 28-Nov-2010 (English) 		Customer Rating: 5/5
.
comments As return guests, Gailes Hotel never fails to disappoint. Friendly staff and excellent service. Food first class.
spacer
From: Michael Campbell Webster (United Kingdom)
Submitted on 23-Nov-2010 (English) 		Customer Rating: 5/5
.
comments This was my second visit to Gailes hotel as I have relatives in Kilwining; I will certainly be staying at Gailes again as I was more than pleased with service. Thank you
spacer
From: Thomas Higgins (Scotland)
Submitted on 20-Nov-2010 (English) 		Customer Rating: 5/5
.
comments Excellent value for money, food was very good, staff very helpful and friendly. will definitely go back again.
spacer
From: BrittInger Olsson (Sweden)
Submitted on 12-Nov-2010 (English) 		Customer Rating: 5/5
.
comments We really enjoyed our stay, and my husbond who travels al lot all around the world where impressed about the comfort related to the price. We sureley would like to recommend the hotel to others.
spacer
From: Graeme Smith (United Kingdom)
Submitted on 1-Nov-2010 (English) 		Customer Rating: 5/5
spacer
From: "Hotel Guest, details on file." (Scotland)
Submitted on 31-Oct-2010 (English) 		Customer Rating: 5/5
spacer
From: Patrick McLaughlin (Scotland)
Submitted on 29-Oct-2010 (English) 		Customer Rating: 5/5
.
comments Very pleasant & helpful staff. Smashing food. Probably one of the better breakfasts that we have had in a hotel and we go for away weekends quite a few times a year. Nice comfortable room, access to spa, free wifi added to the enjoyment of our weekend.
spacer
From: Richard Squires (United Kingdom)
Submitted on 29-Oct-2010 (English) 		Customer Rating: 4/5
.
comments My wife and I were delighted with the service at the Gailes hotel, the rooms were spotless and the staff were all polite and excellent at there jobs, and, they were all smart. We, if to be picky, would say that the drinks at the bar were very expensive which to be honest left us wishing that there was a pub nearby that we could walk to that would be cheaper. We would have gladly stayed another night but it would have cost us an extra £79 as the deal we had was from Monday to Friday. We also had on arrival a bottle of water and apples waiting for us in our room. Th breakfast was second to none whether you had cerial or full cooked breakfast. I would without a doubt re book next year if the bar prices were not as high, Overall fantastic stay.
spacer
From: suzanne greaves (United Kingdom)
Submitted on 26-Oct-2010 (English) 		Customer Rating: 5/5
.
comments We were very happy with all the aspects of our stay, the hotel was very well decorarted and clean, our room was really nice with a very large double bed with nice white bed linen. We ate in the restaurant on one of our nights stay and the food was excellent so was the Scottish breakfast each morning. The staff were all very friendly and very helpvul, we thank all the staff that contributed to our wonderful weekend.
spacer
From: "Hotel Guest, details on file." (Scotland)
Submitted on 25-Oct-2010 (English) 		Customer Rating: 5/5
.
comments What a georgous hotel, we had a wonderful chilled out stay and will definatley return. Staff were very friendly and atentive.
spacer
From: Frances Wilkinson (United Kingdom)
Submitted on 24-Oct-2010 (English) 		Customer Rating: 5/5
.
comments Overall I had a wonderful stay which was great value for money; the staff were friendly and helpful, the room was clean and well furnished and although the hotel was busy it was very quiet in my room.
spacer
From: Stephen O'Shaughnessy (Scotland)
Submitted on 24-Oct-2010 (English) 		Customer Rating: 5/5
.
comments Excellent hotel, staff very friendly and accomodating. Great value for money and would highly recommend.
spacer
From: "Hotel Guest, details on file." (Scotland)
Submitted on 23-Oct-2010 (English) 		Customer Rating: 4/5
.
comments We had a family room for two nights. Apart from the duvet not quite fitting the largewr bed, the room was clean and comfortable. The food / breakfast was very good, the staff were some of the best I have dealt with in a long time in terms of customers service. The only thing I was really missing was a room listening service to have made the most of the hotel after bed time. Very Good.
spacer
From: "Hotel Guest, details on file." (United Kingdom)
Submitted on 20-Oct-2010 (English) 		Customer Rating: 4/5
.
comments Bed was a bit sparse on springs
spacer
From: "Hotel Guest, details on file." (Scotland)
Submitted on 15-Oct-2010 (English) 		Customer Rating: 4/5
.
comments The staff were very polite and helpful and the room was very clean and spacious. The only reason I didn't give a "5" was that there was only one set of towels in the room for the two of us, but this was soon rectified by reception.
spacer
From: carol gray (United Kingdom)
Submitted on 12-Oct-2010 (English) 		Customer Rating: 5/5
.
comments I stayed at the hotel on business, the staff were wonderful, very friendly and helpful. The food was superb. I really enjoyed my stay. (Tip, there is a penthouse suite available, if its not booked you can usually upgrade - its amazing and well worth the upgrade!!!!)
spacer
From: "Hotel Guest, details on file." (United Kingdom)
Submitted on 7-Oct-2010 (English) 		Customer Rating: 4/5
.
comments Excellent value for money very friendly service, clean modern large room
spacer
From: "Hotel Guest, details on file." (United Kingdom)
Submitted on 1-Oct-2010 (English) 		Customer Rating: 4/5
.
comments Very nice!
spacer
From: "Hotel Guest, details on file." (United Kingdom)
Submitted on 29-Sep-2010 (English) 		Customer Rating: 5/5
spacer
From: Helene Maxe (Sweden)
Submitted on 24-Sep-2010 (Swedish) 		Customer Rating: 4/5
.
comments Har varit på detta hotellet förrut. Bra rum, mycket trevlig personal, mycket god mat. Kan varmt rekommendera detta hotell
spacer
From: "Hotel Guest, details on file." (Japan)
Submitted on 20-Sep-2010 (English) 		Customer Rating: 5/5
.
comments We booked to stay at Gailes Hotel Irvine at short notice (I think the evening before) because we wanted to travel to Arren the following day. I was travelling with my family from Japan and of the five hotels we stayed at during our visit (all about the same rate) this was the best. We stayed in a family room even though my children are just 2 and 4 because it was a similar price to a city hotel we had booked in Stirling the following night. It was very spacious and comfortable and the staff were super helpful. I was happy to be able to use wireless Internet for free which was an additional cost elsewhere and this allowed us to book the ferry the next morning. As the mid-morning ferry was fully booked we needed to leave early and thought we would miss breakfast, but breakfast was arranged for us at 6am and we received a friendly welcome for it. The breakfast itself (though we skipped a fry-up) was great! There are no shops or restaurants near the hotel but the location is pretty and the food in the hotel restaurant was delicious so I wouldn't ahave wanted to eat anywhere else! As I'd hoped, the hotel was an easy drive (20 mins) from the ferry terminal and so a convenient location for catching the ferry. Despite our short stay it was as very pleasant one indeed!
spacer
From: Mick Hull (United Kingdom)
Submitted on 18-Sep-2010 (English) 		Customer Rating: 4/5
spacer
From: Catherine Green (United Kingdom)
Submitted on 14-Sep-2010 (English) 		Customer Rating: 5/5
.
comments Great hotel, lovely food, great attention to detail in the comfortable rooms. Warm & friendly staff. I would not hesitate to stay in this hotel at the next opportunity.
spacer
From: "Hotel Guest, details on file." (Scotland)
Submitted on 6-Sep-2010 (English) 		Customer Rating: 5/5
.
comments First time at the Gailes but won't be my last, wish it had been for more than one night. Very impressed.
spacer
From: "Hotel Guest, details on file." (Scotland)
Submitted on 6-Sep-2010 (English) 		Customer Rating: 5/5
.
comments Staff very helpful, room and bed comfortable, bathroom excellent
spacer
From: "Hotel Guest, details on file." (Northern Ireland)
Submitted on 4-Sep-2010 (English) 		Customer Rating: 4/5
.
comments This quiet hotel is a great base to explore Ayrshire,there are plenty of staff so the service is of a very high quality and the food was very tasty and well presented. For a nominal fee you can enjoy the golf courses adjacent and there is a spa if you wish just to chill for the day! I found it very good value for the standard of accomadation.Chldren made a fuss of and welcomed!
spacer
From: bert drew (United Kingdom)
Submitted on 31-Aug-2010 (English) 		Customer Rating: 5/5
spacer
From: "Hotel Guest, details on file." (Scotland)
Submitted on 27-Aug-2010 (English) 		Customer Rating: 5/5
.
comments Excellent standard in respect of room, service and food. Staff friendly and helpful.
spacer
From: "Hotel Guest, details on file." (Scotland)
Submitted on 25-Aug-2010 (English) 		Customer Rating: 5/5
.
comments Impressed with the cleanliness and quality of the hotel. Food and service was excellent.
spacer
From: Michael Jones (United Kingdom)
Submitted on 24-Aug-2010 (English) 		Customer Rating: 5/5
.
comments Very comfortable stay beds very good breakast excellent
spacer
From: JAMES ALLAN MCQUADE (Scotland)
Submitted on 16-Aug-2010 (English) 		Customer Rating: 5/5
.
comments everything was fine the only thing that could be clearer was the use of the rights to use the leisure club next door - I could not find anthing clear in the room details that covered this it was not a problem as the weather was good
spacer
From: Mark Monteith (Scotland)
Submitted on 14-Aug-2010 (English) 		Customer Rating: 5/5
.
comments excellent stay staff are excellent food was outstanding hope to be back soon many thanks
spacer
From: George Monteith (Scotland)
Submitted on 14-Aug-2010 (English) 		Customer Rating: 5/5
.
comments would recommend this hotel highly due to the staff & management. you all made my daughters wedding the perfect day many thanks
spacer
From: Colin Benstead (United Kingdom)
Submitted on 13-Aug-2010 (English) 		Customer Rating: 5/5
.
comments Excellent hotel, good sized rooms, helpful staff, super breakfast and restaurant. The tourist brochures in the room were really helpful and enabled us have an enjoyable stay in Ayrshire. Would recommend this hotel to anyone visiting this area.
spacer
From: "Hotel Guest, details on file." (United Kingdom)
Submitted on 12-Aug-2010 (English) 		Customer Rating: 5/5
.
comments Well run friendly hotel and well worth a visit. Net curtains or blinds on ground floor rooms overlooking car park would be a good idea and save hotel money as it then would be unnecessary to close curtains and put on lights whilst getting changed during daylight hours. Still an excellent hotel.
spacer
From: alice mcgowan (Scotland)
Submitted on 6-Aug-2010 (English) 		Customer Rating: 5/5
.
comments Hi, I thoroughly enjoyed my stay at Gailes Hotel, found the staff, food and amenities all first class. I would especially like to thank the waiting staff at breakfast, they were exceptionally friendly and helpful: the breakfast was the best Ive ever had anywhere 5 Stars!
spacer
From: robert meek (Scotland)
Submitted on 5-Aug-2010 (English) 		Customer Rating: 5/5
.
comments Staff very very good and helpfull hotel first class.We will stay there again.
spacer
From: "Hotel Guest, details on file." (Scotland)
Submitted on 3-Aug-2010 (English) 		Customer Rating: 5/5
.
comments Excellent service, room and breakfast, and quite extraordinary value for money
spacer
From: DonnaMarie Crawford (Scotland)
Submitted on 2-Aug-2010 (English) 		Customer Rating: 4/5
.
comments A lovely stay with very friendly staff. The room was very comfortable and we really enjoyed our time there.
spacer
From: Lorraine Badger (Scotland)
Submitted on 31-Jul-2010 (English) 		Customer Rating: 4/5
.
comments Was a fantasic hotel, food was great, room comfy and grounds were beautiful. Breakfast was tasty but was quite busy. Only thing which puzzled me was the different prices we were charged each time we bought a drink. We were attending a wedding and both Bride and Groom were delighted with service, staff etc.
spacer
From: "Hotel Guest, details on file." (Scotland)
Submitted on 30-Jul-2010 (English) 		Customer Rating: 4/5
.
comments stayed for friends wedding, nice room, lovely breakfast, no problems at all.
spacer
From: anne maguire (Scotland)
Submitted on 30-Jul-2010 (English) 		Customer Rating: 5/5
.
comments every aspect of my stay was 1st class food was great and all staff were brilliant, will certainly visit again.
spacer
From: John Monteith (Scotland)
Submitted on 27-Jul-2010 (English) 		Customer Rating: 5/5
.
comments We stayed for two nights at my niece's wedding and we couldn't fault the hotel. The staff were great with an excellent attitude towards all the guests, nothing was too much trouble which added to wedding it's self. I look forward to going back on a more relaxed occasion and also using the adjacent sports facilities which are free to al guests. Thank you to all the staff at Gailes Hotel. X
spacer
From: Stephen arkle (United Kingdom)
Submitted on 23-Jul-2010 (English) 		Customer Rating: 5/5
.
comments Very friendly staff great atmosphere throught, fine food always something going on
spacer
From: Caroline McGregor (Scotland)
Submitted on 11-Jul-2010 (English) 		Customer Rating: 5/5
.
comments Nice comfortable rooms, friendly staff, nice quiet location, would recommend to others, however, would like to see mini bars in the rooms.
spacer
From: robert e logan (United States)
Submitted on 27-Jun-2010 (English) 		Customer Rating: 5/5
.
comments The Failes s an excellent hotel. I have stayed here in the summer months for 7 years and it just keeps getting better. Every year they make improvements and there is real attention to detail. Nice touches like little flowers on the wall in the halls and now new trees planted in the parking area. The food is good and the service is even better. In fact, that is their biggest asset; they have great people who all perform with a "service" attitude. Oh by the way, the food at their sister Inn in Loans is even better. Robert E Logan
spacer
From: "Hotel Guest, details on file." (Scotland)
Submitted on 24-Jun-2010 (English) 		Customer Rating: 4/5
.
comments Excellent hotel. Staff efficient and very friendly. Accommodation spotless and comfortable. Food first class. Small staff training issue otherwise it would have been a 5 rating from us
spacer
From: Alison Mueller (Scotland)
Submitted on 20-Jun-2010 (English) 		Customer Rating: 4/5
.
comments Pleasant room and breakfast, no issues and staff were very good.
spacer
From: "Hotel Guest, details on file." (Scotland)
Submitted on 12-Jun-2010 (English) 		Customer Rating: 5/5
spacer
From: Jean Sleap (United Kingdom)
Submitted on 1-Jun-2010 (English) 		Customer Rating: 5/5
.
comments No complaints. Everything all very nice including service. The Restaurant food was excellent.
spacer
From: anne patrick (Scotland)
Submitted on 23-May-2010 (English) 		Customer Rating: 5/5
.
comments staff extremely pleasant and helpful..hotellovely and function extremely well presented and much better than i anticipated
spacer
From: "Hotel Guest, details on file." (Scotland)
Submitted on 7-May-2010 (English) 		Customer Rating: 5/5
.
comments A very good hotel, staff very friendly and food excellent. Would definitely return.
spacer
From: Angela Harrison (Scotland)
Submitted on 5-May-2010 (English) 		Customer Rating: 4/5
spacer
From: gillian wilson (Scotland)
Submitted on 4-May-2010 (English) 		Customer Rating: 5/5
spacer
From: "Hotel Guest, details on file." (United Kingdom)
Submitted on 4-May-2010 (English) 		Customer Rating: 5/5
.
comments Extremely friendly and attentive staff. Excellent food. Comfortable room. Wifi was a little erratic
Hotel Response:

Good morning Mr McNab Thank you for leaving a review after your recent stay with us at The Gailes Hotel, I am delighted that you enjoyed most aspects of your stay and apologise for the inconvenience caused with the WI-FI. We have currently got our IT support looking into this matter for us. I trust that this will be to your understanding and look forward to welcoming you back again in the near future. Kind regards Janette
spacer
From: "Hotel Guest, details on file." (Scotland)
Submitted on 24-Apr-2010 (English) 		Customer Rating: 4/5
spacer
From: Michael Duffy (Scotland)
Submitted on 24-Apr-2010 (English) 		Customer Rating: 4/5
.
comments Thoroughly enjoyed our stay and dinner was really nice. Have also stayed at Old Loans Inn and was very impressed also. Personally feel it has the edge!
Hotel Response:

Good evening Mr Duffy Your reveiw has just been forwarded onto us from our site, I would like to take this opportunity to thank you for taking the time to leave your comments. As a privately owned hotel it always good to receive feed back both positive and negative as this allows us to move our business forward. I am also delighted you also enjoyed your previous stay at our Old Loans Inn. We look forward to welcoming you back again in the near future. Kind regards Janette
spacer
From: CHRISTINE CAMPBELL (United Kingdom)
Submitted on 23-Apr-2010 (English) 		Customer Rating: 4/5
.
comments I really enjoyed my stay. Room and service was exccellent. Staff could not be more helpful or pleasant. Will stay again.
spacer
From: "Hotel Guest, details on file." (Sweden)
Submitted on 22-Apr-2010 (Swedish) 		Customer Rating: 5/5
spacer
From: "Hotel Guest, details on file." (Scotland)
Submitted on 15-Apr-2010 (English) 		Customer Rating: 3/5
.
comments Extremely noisy road, windows could be made more noise proof, and alot of light came through the curtains, other than that lovely hotel.
Hotel Response:

Good afternoon thank you for taking the time to leave a review regarding your recent stay here with us at The Gailes Hotel. In relation to your comments regarding our curtains we are currently waiting on new furnishings to arrive with us for our bedrooms which include new curtains and bed throws. We have started tiling our bathrooms and puting a feature wall with wallpaper in each room. I also note your comments regarding the road noise and will ensure these comments are passed onto our owners. Again thank you for your feedback as comments both positive and negative allow us as privately owned company to move our business forward. I trust that this will be to your understanding and look forward to welcoming you back again in the near future. Kind regards Janette
spacer
From: Brian Bailey (United Kingdom)
Submitted on 14-Apr-2010 (English) 		Customer Rating: 5/5
.
comments Fabulous Hotel, very pleased with everything - will stay there again and would highly recommend it to anyone wishing to stay in the area.
spacer
From: David McCready (United Kingdom)
Submitted on 9-Apr-2010 (English) 		Customer Rating: 4/5
.
comments I had a very pleasant stay. The rooms were very clean, the staff friendly and professional. The food was excellent and the manager could not have been more helpful with local information
spacer
From: "Hotel Guest, details on file." (Scotland)
Submitted on 7-Apr-2010 (English) 		Customer Rating: 5/5
.
comments warm friendly proffesional staff - treated us like individuals. enjoyed our stay thank you.
Hotel Response:

Good afternoon Ms Little Thank you for taking the time to leave a review in relation to your recent stay. As a privately owned hotel we welcome feedback both positive and negative as this allows us to move our business forward. Again thank you for taking the time to make your comments and we look forward to welcoming you back again in the near future. Kind regards Janette
spacer
From: HARBHAJAN DHESI (Scotland)
Submitted on 5-Apr-2010 (English) 		Customer Rating: 5/5
.
comments Very pleased with location of hotel and room was of a very high standard. Very clean room and bathroom and comfortable bed and not lacking anything. The breakfast was most enjoyable and the staff very pleasant.
spacer
From: "Hotel Guest, details on file." (Scotland)
Submitted on 5-Apr-2010 (English) 		Customer Rating: 5/5
.
comments excellent friendly service. great breakfast
spacer
From: Samuel Heaton (Scotland)
Submitted on 4-Apr-2010 (English) 		Customer Rating: 3/5
spacer
From: Elizabeth Reilly (Scotland)
Submitted on 4-Apr-2010 (English) 		Customer Rating: 5/5
spacer
From: Bob Robson (United Kingdom)
Submitted on 30-Mar-2010 (English) 		Customer Rating: 5/5
.
comments I have often stayed at the Gailes and the experience has always been First Class
spacer
From: Fraser Wood (Scotland)
Submitted on 30-Mar-2010 (English) 		Customer Rating: 5/5
.
comments Great place to stay. Warm welcome and good service. Our meal was fantastic and well priced.
spacer
From: fiona hope (United Kingdom)
Submitted on 29-Mar-2010 (English) 		Customer Rating: 4/5
.
comments Breakfast on the Saturday (20th March) was incredible but on the Sunday it was not as good and a bit of a let down by comaprison. The bar area and the evening meal was lovley.
Hotel Response:

Good afternoon Ms HopeIn follow up to your recent comments left on our site, which have now been forwarded onto us, can I firstly say thank you for taking the time to leave your review. Although I was delighted to read that you enjoyed most parts of your stay I was dissapointed that you were let down on the Sunday by breakfast. I will pass these comments onto to our team.As a privatley owned hotel we do appreciate feedback both positive and negative as this allows us to move our business forward.I trust that this will be to your understanding and if we can assist you any further please do not hesitate to contact myself.kind regardsJanette
spacer
From: Hanus Wolf (United Kingdom)
Submitted on 25-Mar-2010 (English) 		Customer Rating: 5/5
.
comments As always, a wonderful stay thanks to great staff, excellent rooms and a relaxed atmosphere.
Hotel Response:

Good morning Thank you for your recent comments left on our site with regards to your recent stay with us. I will ensure these details are passed onto our team and we look forward to welcoming you back again. Kind regards Janette Janette Mitchell Business Development Manager Gailes Hotel

spacer
From: Carol-anne Fotheringham (Scotland)
Submitted on 16-Mar-2010 (English) 		Customer Rating: 4/5
.
comments Lovely hotel bedroom was great with lovely view. The food and service was also second to none. We will be back
Hotel Response:

Good morning Thank you for your recent review relating to your recent stay with us here at The Gailes Hotel. I will ensure your comments are passed onto to our team. Kind regards Janette Janette Mitchell Business Development Manager
spacer
From: "Hotel Guest, details on file." (Scotland)
Submitted on 16-Mar-2010 (English) 		Customer Rating: 5/5
.
comments Very nice modern hotel. Excellent food and staff were very helpful.
Hotel Response:

Good morning Olivia Thank you for your recent reviews left on our site with regards to your recent stay earlier in the month. I will ensure your comments are passed onto our team, and we look forward to welcoming you back to the Gailes Hotel again in the near future. Kind regards Janette Janette Mitchell Business Development Manager The Gailes Hotel Marine Drive Gailes Irvine KA11 5AE Tel: 01294 204040
spacer
From: ROBERT MILLIGAN (Scotland)
Submitted on 8-Mar-2010 (English) 		Customer Rating: 5/5
.
comments I thought our welcome was warm and friendly,room was lovely.Service at dinner and at breakfast i thought was fantastic and would recommend the Gailes to anyone.
Hotel Response:

Good morning Mr Milligan Thank you for taking the time to review our hotel in relation to your recent stay with us, I will ensure your comments are passed onto our team and we look forward to welcoming you back again in the near future. Kind regards Janette Janette Mitchell Business Development Manager The Gailes Hotel Marine Drive Gailes Irvine Tel: 01294 204040
spacer
From: Noel Finnegan (United Kingdom)
Submitted on 8-Mar-2010 (English) 		Customer Rating: 5/5
.
comments Overall the hospitality experience from the warm and friendly welcome to evening dinner to breakfast in the morning was excellent. A really nice friendly atmosphere. Great to see a privatley owned Hotel doing something right.
Hotel Response:

Good afternoon Mr Finnegan Thank you for taking the time to send a review of your stay here with us back in February, the review has just been sent to us and I will ensure that your comments are passed to our team. We look forward to welcoming you again in the near future. Kind regards Janette Janette Mitchell Business Development Manager The GAiles Hotel Marine Drive Gailes Irvine KA11 5AE Tel: 01294 204040
spacer
From: Kenneth Rice (Scotland)
Submitted on 1-Mar-2010 (English) 		Customer Rating: 5/5
spacer
From: Terence Risk (United Kingdom)
Submitted on 28-Feb-2010 (English) 		Customer Rating: 5/5
.
comments We have stayed here before and will stay again, as always it was a delight,great rooms excellent food and staff who cannot do enough for you. Terry Risk.
Hotel Response:

Good afternoon Mr Risk Thank you for taking the time to make a review on our site with regards to your recent stay here with us at The Gailes Hotel. As a privately owned hotel company we welcome customer feedback to help us in our aim to provide the best in customer service and standards. Again thank you for taking the time to leave your comments and we look forward to welcoming you back again in the near future. Kind regards Janette Janette Mitchell Business Development Manager The GAiles Hotel Marine Drive Gailes Irvine KA11 5AE Tel: 01294 204040 email: janette.mitchell@gaileshotel.com
spacer
From: Helen Jones (Scotland)
Submitted on 25-Feb-2010 (English) 		Customer Rating: 5/5
.
comments Excelllent, perfect room, quiet, food super, breakfasts made for you, not buffet - so breakfast is hot and fresh - Staff - all very helpful and attentive - they all look as if they enjoy working here. Watched gardner - all shrubs cut to same size - not one would dare to grow out of place. No rubbish on ground around hotel - he is on the ball. Quiet - no sound of traffic. Hope there is room for us when we come next after giving these comments.
Hotel Response:

Good afternoon Ms Jones Thank you for taking the time to leave a review of your recent stay. Your review has now come through to the hotel and I will ensure that all comments are passed onto our team, even our gardiner Jim, who as you noticed is very particular about his plants. Again thank you for your comments and look forward to welcoming you back to the hotel in the near future. Kind regards Janette Janette Mitchell Business Development Manager The Gailes Hotel Marine Drive Gailes Irvine KA11 5AE Tel: 01294 204040 email: janette.mitchell@gaileshotel.com
spacer
From: "Hotel Guest, details on file." (Scotland)
Submitted on 14-Feb-2010 (English) 		Customer Rating: 5/5
.
comments Lovely quite big room with lovely views. Breakfast was amazing.
Hotel Response:

Good afternoon Ms Gargano Thank you for taking the time to leave a comment about recent stay here with us at The GAiles Hotel. We will ensure your comments are passed onto our team. Kind regards Janette Janette Mitchell Business Development Manager The Gailes Hotel Marine Drive Gailes Irvine KA11 5AE Tel: 01294 204040 Email: janette.mitchell@gaileshotel.com
spacer
From: Donna Namyslak (Scotland)
Submitted on 7-Feb-2010 (English) 		Customer Rating: 5/5
.
comments No problems at all, food and rooms all in excellant condition. Many thanks.
spacer
From: Barbara Mitchell (Scotland)
Submitted on 5-Feb-2010 (English) 		Customer Rating: 5/5
.
comments I have stayed at Gailes a number of times both business and pleasure and have never been disapointed. The rooms are lovely and the food always to a good standard,the staff are always helpful and friendly. I always enjoy my stays at Gailes
spacer
From: "Hotel Guest, details on file." (United Kingdom)
Submitted on 1-Feb-2010 (English) 		Customer Rating: 5/5
.
comments TI expected a tied and dated hotel howverer my room and all the public areas were very smart. Add to that the extremely friendly and helpful staff and you have a winning combination. Well done
spacer
From: "Hotel Guest, details on file." (United States)
Submitted on 29-Jan-2010 (English) 		Customer Rating: 4/5
spacer
From: Susan Vance (Scotland)
Submitted on 27-Jan-2010 (English) 		Customer Rating: 5/5
.
comments What a delight to stay at Gailes Hotel. This hotel is beautifully furnished to a high standard. My room was spacious and comfortably warm with an amazing bed in which I had the best sleep for ages. The breakfast menu was excellent, I chose the cooked breakfast and the service from the staff was quick and inobtrusive. My stay was planned to enable me to attend a a training workshop within the Gailes conference facilities. The venue was excellent, well lit and a buffet lunch was provided. This included hot sandwiches which were delicious and again the staff were on top form. I would highly recommend the hotel to others and would not hesitate to come for another visit for a longer stay. Well done.
spacer
From: Robert Milnes (United Kingdom)
Submitted on 26-Jan-2010 (English) 		Customer Rating: 5/5
spacer
From: "Hotel Guest, details on file." (Scotland)
Submitted on 25-Jan-2010 (English) 		Customer Rating: 5/5
.
comments fabulous experience, from checkin to checkout. The staff are the nicest you will find, the rooms were spotless and nicely fitted, the food was well priced and top class.
spacer
From: Eileen O'Kane (Northern Ireland)
Submitted on 24-Jan-2010 (English) 		Customer Rating: 4/5
.
comments the hotel and staff were very friendly - food was delicious, my only comment would be on the quality of the beds but YES I would recccomend this hotel and Yes I would return
spacer
From: gillian howat (Scotland)
Submitted on 26-Oct-2009 (English) 		Customer Rating: 5/5
.
comments My Husband and i stayed for to nights, lovely hotel, food was very good and not over priced, would stay again, next time we vist Scotland.
spacer
From: "Hotel Guest, details on file." (United Kingdom)
Submitted on 9-Sep-2009 (English) 		Customer Rating: 4/5
spacer
From: "Hotel Guest, details on file." (United Kingdom)
Submitted on 7-Sep-2009 (English) 		Customer Rating: 4/5
.
comments I have stayed here before and it was as good as previous visit. The meal my wife and i had was excellent and we had a thouroughly enjoyable evening.
spacer
From: David Preston (United Kingdom)
Submitted on 15-Jul-2009 (English) 		Customer Rating: 3/5
spacer
From: Archie Kennedy (Scotland)
Submitted on 2-Mar-2009 (English) 		Customer Rating: 5/5
.
comments Beautiful room, excellent service from all staff and enjoyed our stay.
(This review has been edited)
spacer
From: "Hotel Guest, details on file." (Scotland)
Submitted on 7-Dec-2008 (English) 		Customer Rating: 5/5
.
comments I was part of the wedding party at my stay and we were all treated very well, which made our stay very enjoyable. Thefood was delicious!
spacer
From: "Hotel Guest, details on file." (Northern Ireland)
Submitted on 25-Nov-2008 (English) 		Customer Rating: 5/5
.
comments wery nice and very good
spacer
From: Karen Mitchell (United Kingdom)
Submitted on 13-Oct-2008 (English) 		Customer Rating: 5/5
.
comments Lovely Hotel, very friendly and helpful staff. Food absolutely fab!! Can't wait to stay again.
spacer
From: Rae Collins (Scotland)
Submitted on 3-Oct-2008 (English) 		Customer Rating: 5/5
.
comments Gailes Hotel and staff are first class. Made to feel very welcome. Would recommend this hotel every time.
spacer
From: Don Wrieth (United States)
Submitted on 22-Sep-2008 (English) 		Customer Rating: 4/5
.
comments Rooms were clean and well attended. Everyone was extremely friendly and helpful. I would stay the Gailes Hotel again.
spacer
From: Crawford Sites (United States)
Submitted on 27-Aug-2008 (English) 		Customer Rating: 5/5
.
comments We had a group of 8 over for golf trip. Accomodations were great. We doubled up and they provided two twin beds in each room as requested. We had dinner in restaurant and it was very good. Both Hotel and restaurant staffs were fantastic. This was our first stay and an unknown, but We will be back.
spacer
From: "Hotel Guest, details on file." (Scotland)
Submitted on 10-Jun-2008 (English) 		Customer Rating: 4/5
.
comments Was there for a wedding, lovely place, booked room late so got it a bit cheaper, its a bit too expensive otherwise.
spacer
From: "Hotel Guest, details on file." (United Kingdom)
Submitted on 16-May-2008 (English) 		Customer Rating: 4/5
.
comments There was a lot of slamming of doors and noise form the bin area late at night and early in the morning.
spacer
From: "Hotel Guest, details on file." (Ireland)
Submitted on 10-May-2008 (English) 		Customer Rating: 5/5
.
comments restaurant staff very courteous and professional. Just 1 small problem with wrong wine brought to table.
spacer
From: "Hotel Guest, details on file." (United States)
Submitted on 7-May-2008 (English) 		Customer Rating: 4/5
.
comments I was particularly impressed with the cleanliness of the room and en suite throughout my stay. The housekeeping service did an excellent job each day, rather than just an initial clean room, followed by the minimum of tidying and cleaning during a short stay, which is more the norm. I was initially short on towels and I also requestd an extra pillow, and again, Housekeeping were on the ball. I found the breakfasts quite adequate, with pleasant and efficient service. The dinner I enjoyed was delicious and the private function I attended whilst at Gailes was most enjoyable, with quite good food, though the steak in the steak pie was somewhat tough. My only disagreeable experience was the foul-mouthed male diners, partaking breakfast, prior to their round of golf, unfortunately seated at adjacent tables to me. They no doubt thought they were a merry lot, but my daughter and I found their loud language offensive in the extreme. Ideally the wait staff should have alerted a senior member of staff to requeat them to tone things down a little. Otherwise, i enjoyed my stay at Gailes immensely and I would not hesitate to return. I especially thought the hotel provided good value for money.
spacer
From: "Hotel Guest, details on file." (United Kingdom)
Submitted on 28-Apr-2008 (English) 		Customer Rating: 4/5
.
comments Only complaint I have with Gailes is that I specifically requested a twin bedded room. This was not available when I checked in and there was a delay whilst a room wasmade available
spacer
From: "Hotel Guest, details on file." (Scotland)
Submitted on 20-Apr-2008 (English) 		Customer Rating: 5/5
.
comments The staff were extremely helpful, and I was really pleased with my room. The hotel decor was spectacular too. I was impressed with the standard of food too, and I look forward to my next stay at the Gailes!
spacer
From: "Hotel Guest, details on file." (Scotland)
Submitted on 18-Apr-2008 (English) 		Customer Rating: 5/5
.
comments Very friendly staff, clean and good sized room. Excellent food in restaurant.
spacer
From: Quentin Bowser (United Kingdom)
Submitted on 17-Apr-2008 (English) 		Customer Rating: 5/5
.
comments Good rooms ,great restaurant, fab, friendly service
spacer
From: "Hotel Guest, details on file." (Scotland)
Submitted on 9-Apr-2008 (English) 		Customer Rating: 3/5
.
comments restaurant staff altho pleasant not really efficient restaurant had no ketchup and bar ran out of ginger ale not very good stock control.
spacer
From: james graham (United Kingdom)
Submitted on 8-Apr-2008 (English) 		Customer Rating: 5/5
.
comments great hotel and location
spacer
From: Mr M Faulkner (Scotland)
Submitted on 6-Apr-2008 (English) 		Customer Rating: 5/5
.
comments excellent dinner & breakfast, nice rooms & friendly staff
spacer
From: Helen Trend (United Kingdom)
Submitted on 4-Jan-2009 (English) 		Customer Rating: 4/5
spacer
From: "Hotel Guest, details on file." (United Kingdom)
Submitted on 23-Nov-2008 (English) 		Customer Rating: 5/5
spacer
From: Janet Gascoigne (United Kingdom)
Submitted on 1-Sep-2008 (English) 		Customer Rating: 4/5
spacer
From: David Pearce (United Kingdom)
Submitted on 29-Aug-2008 (English) 		Customer Rating: 5/5
spacer
From: "Hotel Guest, details on file." (Scotland)
Submitted on 1-Jun-2008 (English) 		Customer Rating: 5/5
spacer
From: "Hotel Guest, details on file." (Scotland)
Submitted on 6-May-2008 (English) 		Customer Rating: 2/5
spacer
From: Mr E Mercer (United Kingdom)
Submitted on 5-Apr-2008 (English) 		Customer Rating: 5/5
spacer
From: Mr John Wilson (Scotland)
Submitted on 1-Apr-2008 (English) 		Customer Rating: 4/5
spacer
From: "Hotel Guest, details on file." (Northern Ireland)
Submitted on 25-Mar-2008 (English) 		Customer Rating: 4/5
spacer
From: Wendy Kirk (Scotland)
Submitted on 24-Mar-2008 (English) 		Customer Rating: 4/5
spacer
From: "Hotel Guest, details on file." (Scotland)
Submitted on 9-Mar-2008 (English) 		Customer Rating: 4/5