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Enterkine Country House *****
Annbank, By Ayr, Ayrshire
go to hotel websitewww.enterkine.com 		rooms from GBP£ 125!
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Average satisfaction rating out of 5
for this property among customers
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rating  4.5/5
based on 37 reviews
Customer comments are strictly limited to customers who have used bookassist to make a reservation at this property. The bookassist team only invites customers to submit their comments after they have completed their stay.

You are currently viewing reviews preferentially in English. Click here to see reviews in all languages

 
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From: heather gallagher (Scotland)
Submitted on 19-Dec-2011 (English) 		Customer Rating: 5/5
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comments This was the second time we've stayed and it was fabulous once again. Food was excellent and staff we're very attentive. We'll definitely be back in the new year.
Hotel Response:

Thank you for your kind comments, we look forward to welcoming you back in the new year.
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From: Emma WoodwardClark (Scotland)
Submitted on 15-Nov-2011 (English) 		Customer Rating: 5/5
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comments Our stay at Enterkine was wonderful - friendly and approachable staff, gorgeous food and we loved the Woodland Lodge. A very relaxing and enjoyable stay.
Hotel Response:

Thank you for your lovely comments. Fiona - Sales Manager
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From: terry olpin (United Kingdom)
Submitted on 3-Nov-2011 (English) 		Customer Rating: 5/5
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comments everything about this hotel including its staff was perfect.
Hotel Response:

Thank you for your lovely comment Fiona - Sales Manager
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From: "Hotel Guest, details on file." (Canada)
Submitted on 7-Oct-2011 (English) 		Customer Rating: 5/5
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comments We thoroughly enjoyed our stay at Enterkine Country House. The room was very comfortable, the food was excellent and the staff were pleasant and helpful. My wife enjoyed walking the large and beautiful property while I played golf. We plan to return!
Hotel Response:

Many thanks for your your lovely comments, we look forward to you returning soon. Fiona - Sales Manager
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From: "Hotel Guest, details on file." (Switzerland)
Submitted on 22-Aug-2011 (German) 		Customer Rating: 5/5
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comments sehr schönes und gediegenes hotel
Hotel Response:

Vielen Dank und froh, dass Sie Ihren Aufenthalt genossen.
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From: "Hotel Guest, details on file." (Scotland)
Submitted on 25-Jun-2011 (English) 		Customer Rating: 5/5
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comments Just wonderful. What a great place for a romantic getaway.
Hotel Response:

Thank you Angela for your lovely comments. Hope you get to come back soon. regards Fiona Sales Manager
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From: "Hotel Guest, details on file." (United States)
Submitted on 13-Jun-2011 (English) 		Customer Rating: 5/5
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comments This was a very comfortable, gracious hotel set in beautiful countryside. All the staff were very helpful. We felt it was very good value for money and would return next time we are in Ayrshire. Sheila J.
Hotel Response:

Thank you for your comments and so glad you enjoyed your stay ! Fiona Menmuir Sales Manager
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From: Isobel Quinn (Scotland)
Submitted on 24-Feb-2011 (English) 		Customer Rating: 5/5
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comments We had a wonderful evening at the Enterkine House. The staff were extremely accommodaing and professional in all their dealings with us and we could not have been made more welcome. Dinner was excellent, as was the service and we could not ask for more.
Hotel Response:

Many thanks for your comments and we look forward to seeing you in July

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From: Lesley Bruce (Scotland)
Submitted on 21-Feb-2011 (English) 		Customer Rating: 3/5
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comments I stayed in the Woodland lodge which was lovely but required some attention in places as it was a bit neglected.
Hotel Response:

We are glad you enjoyed your stay in the Woodland Lodge and are actioning your comments. Thank you, Fiona
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From: "Hotel Guest, details on file." (Scotland)
Submitted on 20-Jan-2011 (English) 		Customer Rating: 5/5
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From: "Hotel Guest, details on file." (Scotland)
Submitted on 8-Jan-2011 (English) 		Customer Rating: 5/5
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comments We had a fantastic time. The accomodation was excellent, food was superb and the service outstanding. I will book again and would strongly recommend.
Hotel Response:

Thank you for your lovely comments and we look forward to seeing you again soon. Fiona
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From: pauline douglas (Scotland)
Submitted on 17-Dec-2010 (English) 		Customer Rating: 1/5
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comments Our stay was ruined by the cold . We stayed in the Lodge House . There was no heating in the bathroom - the tiled floor was so cold one could not stand on it comfortably for any length of time. The temperature in the bedroom itself was barely adequate - an old electrical heater was supplied - not what I would expect for a room which cost almost £200 a night !! When this was pointed out the next morning I was advised that they were aware there was a problem with the heating and that is why we were given a complimentary bottle of "Champagne". Hardly compensation for ruining what had been expected to be a very special treat. I would be interested in your response - I had intended writing to you now we are back from our holiday , this has saved me the time.
Hotel Response:

Good Morning Ms Douglas Firstly I apologise for the delay in replying to you . I am so sorry that you did not enjoy your stay in the Lodge and this should have been picked up when you stayed. There is a heated towel rail in the bathroom and this is normal bathroom heating. I am sorry that you felt so cold and December was an very unexpected cold spell for Ayrshire and indeed Scotland. I will correspond to you via your reservation method and invite you back to stay again, where we will hopefully convert you a very happy Enterkine customer. Regards Angela Tremble General Manager
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From: "Hotel Guest, details on file." (Scotland)
Submitted on 1-Oct-2010 (English) 		Customer Rating: 4/5
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comments Lovely quiet hotel. Welcoming informal atmosphere. Feeling of quality and luxury in rooms. Staff attentive and helpful. Food wonderful and imaginative.
Hotel Response:

Many thanks for your kind remarks, look forward to welcoming you again in the future. Regards Angela Tremble, General Manager
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From: Penelope Vita-Finzi (United Kingdom)
Submitted on 24-Sep-2010 (English) 		Customer Rating: 5/5
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comments Everything was perfect! The staff were charming and very helpful & our room and particularly the bathroom was delightful and comfortable. We had a dinner for 14 which the staff organised and served superbly and the food was delicious. Thank you.
Hotel Response:

Many thanks for your kind comments and we hope to have the pleasure of looking after you again at Enterkine soon. Fiona. Enterkine
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From: Brian McLoughlin (Scotland)
Submitted on 23-Sep-2010 (English) 		Customer Rating: 4/5
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comments We were very happy with our room annd the standard of the cuisine. We thought it represented extremely good value for money. Our only reservation was that for a hotel promoting itself as convenient for Troon ferries and Prestwick airport, starting breakfast at 08:00 was rather late particularly (as in our case) we needed to be at the ferry for 09:05 for the 10:05 sailing. This meant that breakfast and checking out was somewhat rushed. We got by due to the good cooperation of your staff.
Hotel Response:

Many thanks for your kind comments. We take on board the need to bring the breakfast forward which is no problem if we can have a little prior warning. We hope to welcome you back in the future. Angela Tremble General Manager
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From: "Hotel Guest, details on file." (United Kingdom)
Submitted on 14-Sep-2010 (English) 		Customer Rating: 4/5
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comments The welcome was outstanding and genuine. Service excellent throughout. Cooking very accomplished although serving several courses on slates did not complement the formal white glove service nor the refined surroundings. Music somewhat repetitive and intrusive. WE would still choose to stay again due to the charming people and surroundings. Thank you.
Hotel Response:

Thank you for your helpful comments .We have taken on board the repetitve music and that has been dealt with. We look forward to welcoming you back to Enterkine. Angela Tremble General Manager
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From: "Hotel Guest, details on file." (Scotland)
Submitted on 2-Sep-2010 (English) 		Customer Rating: 4/5
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comments Stayed the night in the Woodland Lodge, would recommend it for a special occassion.
Hotel Response:

Glad you enjoyed your stay in our Woodland Lodge and thank you for your kind comments. Angela Tremble General Manager
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From: "Hotel Guest, details on file." (Northern Ireland)
Submitted on 29-Aug-2010 (English) 		Customer Rating: 5/5
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comments A perfect, magical place to stay. Lovely accommodation and friendly staff, great breakfast
Hotel Response:

So pleased you enjoyed your stay, thank you for your comments. Angela Tremble General Manager
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From: MARION RIGGINS (Scotland)
Submitted on 29-Aug-2010 (English) 		Customer Rating: 5/5
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comments Excellent service, food and accomodation in the Woodland Lodge. Would definetly recommend and will certainly be back.
Hotel Response:

Glad you enjoyed our quirky Lodge we look forward to welcoming you back soon. Angela Tremble General Manager
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From: Alison Burns (United Kingdom)
Submitted on 24-Aug-2010 (English) 		Customer Rating: 0/5
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comments We had 2 lovely nights at Enterkine. Our suite was spacious and comfortable, the staff were attentive without being intrusive, and our meals in Brownes restaurant were delicious. A lovely place with a relaxing atmosphere.
Hotel Response:

Glad you enjoyed your prize and stayed for the two nights ! Angela Tremble General Manager
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From: "Hotel Guest, details on file." (Scotland)
Submitted on 23-Aug-2010 (English) 		Customer Rating: 5/5
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comments As usual. Enterkine was a delight - efficient, friendly and so relaxing - many thanks
Hotel Response:

Thank you so much for your kind comments. Angela Tremble General Manager
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From: Jim Salisbury (Scotland)
Submitted on 22-Jul-2010 (English) 		Customer Rating: 5/5
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comments The service is attentive and friendly without being fussy. The grounds are beautiful and we are made to feel very welcome, including our black labrador, Grubber! Utterly relaxing.
Hotel Response:

We're glad "Grubber" enjoyed his stay too ! Angela Tremble General Manager
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From: "Hotel Guest, details on file." (United Kingdom)
Submitted on 1-Jun-2010 (English) 		Customer Rating: 4/5
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From: "Hotel Guest, details on file." (United Kingdom)
Submitted on 28-May-2010 (English) 		Customer Rating: 5/5
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comments My only criticism would be that the size of the bath towels does not match the other comforts of the hotel. I am sure they were bigger on previous visits. Even the towels at the Premier Inn we stayed in before Enterkine were bigger!
Hotel Response:

Thank you for your comments, bath sheets are usually supplied, I hope this was only a one off. Angela Tremble General Manager
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From: John Michael Goodger (United Kingdom)
Submitted on 11-Nov-2009 (English) 		Customer Rating: 5/5
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comments We much appreciated the upgraded from the nearby annexe to the main hotel, at no extra cost. Also, the evening meal was excellent, deserving of rosettes. However, a tiny criticism is that the grand piano was badly out of tune and in need of some "TLC" servicing (but this only because I'm an amateur pianist). Otherwise, everything else was excellent, the room, the staff, the views, even the real wood lounge fire!
Hotel Response:

We agree the piano is not always in tune an "age" thing. We have it regularly tuned but doesn't last ! Does anybody have a grand piano that needs a new home ? ! Angela Tremble General Manager
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From: "Hotel Guest, details on file." (Scotland)
Submitted on 31-Aug-2009 (English) 		Customer Rating: 5/5
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From: Kathryn Sinclair (Scotland)
Submitted on 11-Aug-2009 (English) 		Customer Rating: 5/5
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comments We stayed at Enterkine for our 3rd wedding anniversary. The staff were very friendly and attentive. They did all they could to make our night special. The room was great and the food and wine were fabulous. We would definitely recommend Enterkine. It is a very special place.
Hotel Response:

So glad your 3rd Anniversary was made special by the staff and that you enjoyed your stay. Angela Tremble General Manager
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From: "Hotel Guest, details on file." (Scotland)
Submitted on 6-Aug-2009 (English) 		Customer Rating: 5/5
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From: Alan Stewart (Scotland)
Submitted on 13-Jul-2009 (English) 		Customer Rating: 5/5
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comments Excellent service, accommodation and meal
Hotel Response:

Thank you for your great comments. Angela Tremble General Manager
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From: Tom Laurie (Scotland)
Submitted on 29-Jun-2009 (English) 		Customer Rating: 5/5
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comments We felt our stay was very relaxed and enjoyable. The friendliness of the staff contributed to the feeling of total relaxation and the food was excellent.
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From: Gillian Higgins (Ireland)
Submitted on 25-Jun-2009 (English) 		Customer Rating: 5/5
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comments This was my first visit to Enterkine and I cannot speak highly enough of it. Due to a flight delay we arrived very late at night, with an exhausted one-year-old in tow, and had to set off again early the following morning. Our room was a fantastic size, with plenty of room even with the cot and all our luggage, and an equally spacious bathroom. After 10 days in Italy struggling to bath Daniel in a shower cubicle, it was lovely to have a full bath as well as shower. We had such a good night's sleep - the bed was supremely comfy, it was silent outside, and the curtains so thick I couldn't see my hand in front of my face. In the morning we had to leave before breakfast service started, but had been told that the night-porter would bring us what he could. We came down to a table already set up with highchair, and were brought tea and coffee, cereal, fruit juice and toast, plus a refill of milk for Daniel's Tommy Tippee. All in all the staff at Enterkine could not have been more helpful to us. Even though we were there for such a short time we were made to feel very welcome and nothing was too much trouble. I had always thought of Enterkine as a lovely place for a weekend break, and fully intend to try that too, but would strongly recommend it for airport stopovers too.
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From: "Hotel Guest, details on file." (Scotland)
Submitted on 11-Dec-2008 (English) 		Customer Rating: 5/5
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comments The Woodhouse Lodge is a stunning, sumptuous and secluded hideaway. The attention to detail was beyond reproach, with a staggering level of service maintained at all times. Moreover, the food, at both dinner and breakfast, was exquisite - Chef is deserving of his reputation. Overall, possibly the most amazing hotel I've ever stayed in.
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From: "Hotel Guest, details on file." (Scotland)
Submitted on 7-Dec-2008 (English) 		Customer Rating: 4/5
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comments Fantastic place - excellent venue, food and service. Kirk House very comfortable to stay in - but could have been bit cleaner and was no TV.
Hotel Response:

All the rooms now have a TV and all rooms have been refurbished. glad you enjoyed the hotel. Angela Tremble General Manager
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From: Stephanie Sutcliffe (United Kingdom)
Submitted on 28-Oct-2008 (English) 		Customer Rating: 4/5
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comments The hotel was amazing and we had a wonderful relaxing holiday. We had all the benefits of staying in the separate Woodland Lodge, but all the comforts of Room Service etc. It was fantastic, thanks Enterkine :)
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From: James Gould (Canada)
Submitted on 3-Apr-2009 (English) 		Customer Rating: 5/5
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From: "Hotel Guest, details on file." (Scotland)
Submitted on 5-Jan-2009 (English) 		Customer Rating: 4/5
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From: Evelyn Cavens (United Kingdom)
Submitted on 14-Mar-2008 (English) 		Customer Rating: 5/5