Dear Maggie, Thanks for your review. Just to update you that the source of the small damp patch has been identified and has been fixed and made good.

Dear William, Thanks for your feedback and five star review. I would just like to clarify one point however, with reference to breakfast times. Breakfast has always been served between 8:30 and 9:30. However if a resident requires breakfast a bit earlier and requests this i.e. at 8:00 we ordinarily accommodate this too.

Dear Mr Ayres Many thanks for staying with us recently, I am pleased that you enjoyed your visit to The Galley. I must say I was surprised to hear your comments about the mattress and pillows, the mattess is less than 1 year old and we've never had any complaints about it being lumpy. The pillows are of medium firmness. I can only assume they are firm in comparison to your own pillows/mattress at home. I hope to welcome you back to the Galley soon. Kind regards Andrew & Sarah Stanton

Many thanks for your in depth review here and also for your very kind review on Tripadvisor. For your knowledge and for anyone else who may be reading this review, we would just like to point out that we take health and hygiene most seriously as it's true the carpets can be a contentious point in the bathroom. Many people believe it adds that extra bit of luxury whereas others have questioned the hygiene implications of some males toilet training. Nonetheless, I can assure you that we steam clean and sanitise the carpets in the bathrooms on a regular basis to guard against this kind of problem.

Dear Mr Tautscher Many thanks for staying with us last month and for taking the time to write your review. We were a bit disappointed that you have only marked us 2 out of 5, and felt it prudent to respond to your comments. It was unfortunate that our change of wine supplier was delayed and resulted in a clash with Easter Weekend - no business person would plan such an event intentionally! I must just state that there was a limited selection of wines available rather than no wine as you have stated, but perhaps they did not suit your palate. Regarding the coffee and toast, I guess this is a matter of personal taste - our coffee certainly isn't espresso and we often receive praise from customers that we serve a fine cup! Regarding the toast - apologies if this was on the light side, had you made our staff aware at the time we would have been delighted to arrange a fresh batch to your requirements. We hope that you'll come back soon to the Galley and thanks again for taking the time to write your review. Kind regards Andrew & Sarah Stanton

Dear Mr Jackson, Many thanks for your review and thank you for staying with us last month at the Galley of Lorne Inn. I was delighted to hear you had a great stay and will be back. One note about our Iona room is that we do clearly say the bedroom has no window, hence its cheaper tariff. Next time you're coming, let us know in advance and we'll organise some dishes especially for you. Best wishes Andrew & Sarah Stanton

Dear Mr Smith, We're glad that you enjoyed your stay here. Whilst I as owner endeavour to meet all of our residents on the odd occassion I do have a day off. Given that your stay was for a duration of one day must have meant that it coincided with one of the few days off a year I get. Hopefully we will meet you if you return on another occassion.

Many thanks for your review. We take great pride in our reviews and treat them very seriously. As such I would like to come back to you with reference to your comments concerning breakfast. We have many people stopping over prior to catching ferries and as such appreciate that sometimes our breakfast between 8:30am and 9:30 am doesn't always suit peoples plans. It is our policy to offer an earlier breakfast i.e at 8:00 for those residents in that situation. If in the event our residents need to depart earlier we regularly organise a tray of provisions for breakfast for our residents to take to their room the evening before normally comprising of milk, cereals, bread, jams, juice and fruit etc. Obviously on this occassion it didn't seem to happen and as such I will be talking to my staff in order to try and find out why this didn't happen as a matter of course. If it was highlighted to our staff that you required an early departure and as such an earlier breakfast or provisions to take to your room then this should have been arranged. Nonetheless, we apologies for this matter. I do hope it didn't tarnish your experience of The Galley of Lorne Inn and hope someday you may return.

Many thanks for your review. We are sorry for not replacing the toiletries on the second night, something that has since been addressed with our housekeeper. With respect to the service on the second night, unfortunatly one of our chefs was not able to work thus leaving us short staffed. Finally, I would like to apologise for not meeting you in person, but sometimes I am very much reliant of being made aware of who our residents are by our staff. Ordinarily, when present I always make it my intention to meet our residents and very often spend a great amount time greeting and talking to them throughout their stay. If you return in the future I will ensure that I meet you in person.

Many thanks for your review. We're glad you very much enjoyed your stay here and hope to be back soon. With respect to the cleaning of our rooms, we take great pride in the high levels of cleanliness that we strive for and are often commented very favourably upon. Your stay did coincide with the first week of employment of our housekeeper for the forthcoming season and so would have taken longer than ordinarily so and also hence our apologies for the inconvenience re toilet roll.